Skills:

Accounts Payable, Automation, Leadership Skill

Job type:

Full-time

• Oversee end-to-end AP processes including invoice processing, approvals, and vendor payments.
• Ensure timely and accurate payments while optimizing working capital.
• Implement and maintain strong internal controls and compliance procedures.
• Manage vendor relationships and resolve payment issues.
• Drive process improvements and automation in AP systems.
• Manage daily cash flow, liquidity planning, and cash positioning.
• Oversee bank relationships, facilities, and financing arrangements.
• Monitor and forecast short-term and long-term cash requirements.
• Optimize cash utilization across business units and geographies.
• Manage short-term and long-term investment portfolios with the support from asset management company.
• Evaluate investment opportunities, risks, and returns with the support from asset management company.
• Ensure compliance with internal policies and regulatory requirements.
• Monitor market trends and provide recommendations to senior management.
• Risk & Compliance.
• Ensure compliance with financial regulations, tax requirements, and internal policies.
• Identify and mitigate financial risks, including liquidity, credit, and market risks.
• Maintain strong internal controls and audit readiness.
• Leadership & Stakeholder Management.
• Lead, mentor, and develop AP, treasury, and investment teams.
• Collaborate with senior leadership on financial strategy and planning.
• Provide regular reporting on cash flow, payments, and investment performance.
• Work closely with regional team, banks, and external parties.

Job type:

Full-time

• วุฒิปริญญาตรีหรือประสบการณ์ที่เกี่ยวข้องในด้านประกันภัย ธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในการจัดการสินไหมรถยนต์หรือประกันภัยจะได้รับการพิจารณาเป็นพิเศษ.
• มีความรู้ทางด้านประกันภัย พรบ.สินไหม.
• มีทักษะการสื่อสารและเจรจาต่อรองที่ยอดเยี่ยม.
• มีความละเอียดรอบคอบและทักษะการจัดการงาน.
• พิจารณารับประกันภัย งานใหม่ งานต่ออายุรับชำระเบี้ยประกันภัย ตัวแทน และลูกค้าตรง.
• ตรวจสอบความถูกต้องงานประกันรถยนต์ รับงานเข้าระบบ งานต่ออายุและงานใหม่ ประสานงานข้อมูลภายในองค์กร และอื่น ๆตามที่ได้รับมอบหมาย.
• ติดต่อสื่อสารกับผู้ถือกรมธรรม์ ผู้ขอสินไหม อู่ซ่อมรถ ตัวแทนทางกฎหมาย และฝ่ายที่เกี่ยวข้องอื่น ๆ.
• ประสานงานกับฝ่ายรับประกันภัย นักคณิตศาสตร์ประกันภัย และฝ่ายอื่น ๆ ตามความจำเป็น.
• รับผิดชอบการประสานงานกับคู่ค้า ที่ทำประกันภัย.

Job type:

Full-time

• วุฒิปริญญาตรีหรือประสบการณ์ที่เกี่ยวข้องในด้านประกันภัย ธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในการจัดการสินไหมรถยนต์หรือประกันภัยจะได้รับการพิจารณาเป็นพิเศษ.
• มีความรู้ทางด้านประกันภัย พรบ.สินไหม.
• มีทักษะการสื่อสารและเจรจาต่อรองที่ยอดเยี่ยม.
• มีความละเอียดรอบคอบและทักษะการจัดการงาน.
• พิจารณารับประกันภัย งานใหม่ งานต่ออายุรับชำระเบี้ยประกันภัย ตัวแทน และลูกค้าตรง.
• ตรวจสอบความถูกต้องงานประกันรถยนต์ รับงานเข้าระบบ งานต่ออายุและงานใหม่ ประสานงานข้อมูลภายในองค์กร และอื่น ๆตามที่ได้รับมอบหมาย.
• ติดต่อสื่อสารกับผู้ถือกรมธรรม์ ผู้ขอสินไหม อู่ซ่อมรถ ตัวแทนทางกฎหมาย และฝ่ายที่เกี่ยวข้องอื่น ๆ.
• ประสานงานกับฝ่ายรับประกันภัย นักคณิตศาสตร์ประกันภัย และฝ่ายอื่น ๆ ตามความจำเป็น.
• รับผิดชอบการประสานงานกับคู่ค้า ที่ทำประกันภัย.

Skills:

Problem Solving

Job type:

Full-time

• Performing tasks associated with supporting Chubb Thailand business applications - Web applications, user support and trouble-shooting functions ensuring a high quality of service and user satisfaction is maintained.
• Provide guidance and support for application users to ensure that the business application systems supported by the Chubb Samaggi Shared Service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Prioritizing and managing many open cases at one time.
• Undertake application problem analysis and resolution for application problems in conjunction with the users, system owners (Local/Regional) and application suppliers.
• Effective working relationship with IT Service Desk & other members within the IT team. Will be held joint accountability for the IT organization's service level agreements for level 1 support.
• Participate in Project Implementation activity as required from time to time.
• Proactively manage data quality in some systems.
• Examine application functionality and performance and provide information about how it can be improved.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy in timely manner.
• Performing configuration, user support and trouble-shooting functions for Chubb Thailand Applications during business hours and after hours (as rostered) ensuring a high quality of service and user satisfaction is maintained.
• Ensuring an effective level of communication is maintained with management and other IT staff members, ensuring information about systems or network outages, problem escalation or other information is shared with other team members effectively and in a timely fashion.
• Providing assistance and cover for other team members where required.
• development of standard documentation for Operation procedures and update in timely basis.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.
• Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.
• Providing training to team members as and when required. Coach relevant staff as back-ups.
• Effectively communicate and collaborate with a variety of different audiences.
• A bachelor's degree in any fields.
• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
• Positively influence others to achieve results that are in the best interest of the organization.
• Builds coalitions among the various stakeholders; negotiates authority to move the project forward.
• Ability to interpret and collate relevant data.
• Ability to work under extensive pressure and deliver efficient results on time.
• Effective management and communication skills.
• Ability to manage and prioritize works efficiency.
• Builds coalitions among the various stakeholders; negotiates authority to move the project forward.
• Ability to interpret and collate relevant data.

Skills:

Market Research, Research, Compliance

Job type:

Full-time

• Develop and implement compensation programs that support the company's goals and objectives.
• Conduct market research and benchmarking studies to ensure competitive pay structures.
• Manage entire annual compensation review processes from the preparation to submission of recommendations to senior management and the region.
• Oversee the design and administration of employee benefits programs, including health, wellness, retirement, and other perks.
• Evaluate benefits offerings for competitiveness and compliance.
• Collaborate with external vendors and partners to manage benefit programs effectively.
• Manage all employee communicaiton on the benefit programs.
• Ensure that all compensation and benefits programs comply with relevant regulations.
• Prepare and analyze reports on compensation trends, benefits utilization, and employee engagement.
• Stay updated with legislation affecting compensation and benefits.
• Work closely with HR operations team to ensure the compensation information is accurate and up to date in MyHR.
• Utilize HR analytics tools to assess effectiveness and equity of compensation and benefits offerings.
• Provide data-driven insights to leadership to support strategic decisions.
• Monitor and analyze compensation and benefits data to identify trends, risks, and opportunities.
• Implement training programs for HR team members on compensation and benefits policies.
• Serve as a point of contact for employee inquiries related to compensation and benefits.
• Navigate complex matrix organization.
• Collaborate with Talent Acquisition and HR Business Partners to attract and retain key talents.
• Partner with finance to support budgeting and forecasting related to compensation costs.
• Work closely with regional team to align with global / regional compensation and benefit strategies and key priorities.
• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or relevant certifications (e.g., CCP, PHR, SPHR) is preferred.
• 10+ years of experience in compensation and benefits management, with a strong emphasis on people operations.
• Proven leadership experience with the ability to influence and engage at all levels of the organization.
• Strong analytical skills and proficiency in compensation tools and software.
• In-depth knowledge of compensation practices, labor laws, and regulations.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly to various stakeholders.
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.

Job type:

Full-time

Working within established guidelines, Manage and develop the telemarketing unit to meet premium, productivity, Strategic objectives for the unit, through cold calls, lead generation and campaign sales.

Job type:

Full-time

• Foster and grow strong, long-term relationships with key business partners/clients.
• Collaborate with internal units and RO teams for necessary supports.
• Support the preparation and handle production projection, reforecast and monitoring (weekly, monthly and quarterly basis).
• Conduct and provide competitive analysis on various companies' market offerings, identify market trends, pricing/business models, sales and operational solution.
• Work closely with IDP team and support them for quotation.
• Work closely with international brokers and support them for quotation.

Skills:

SQL

Job type:

Full-time

Build reports, dashboards, and visualizations that turn data into clear business insights. Work with existing data sets and BI tools to support reporting and decision-making. Partner with data engineers, analysts, and business stakeholders to understand reporting needs and deliver effective visualization solutions. Use available tools and AI-assisted features to improve productivity, automate routine tasks, and enhance dashboard development. Ensure dashboards are accurate, user-friendly, and aligned with business requirements. Support data validation and basic quality checks in col ...

Skills:

System Administration

Job type:

Full-time

• Manage and maintain servers and IT operations to ensure system availability and performance.
• Perform application deployment on production web and application servers.
• Provide support for a wide range of end-user IT issues as 2nd tier support.
• Provide onsite IT support across multiple sites in Bangkok as required.
• Provide technical support and troubleshoot incidents related to servers and applications before escalating tickets to 3rd tier support (Infra & Application Team).
• Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.
• Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.
• Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.
• Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.

Experience:

3 years required

Skills:

Problem Solving, Negotiation, English

Job type:

Full-time

• Main Interfaces: Underwriting and Product Development, Claims Department, Operations and Business Integration, Line of Business Team (mainly Brokerage, possible expansion to Direct Marketing and Travel).
• Partner, Broker, Agent, Direct Customer.
• Major.
• Underwriting Management.
• Underwrite New Business case of A&H and approve cases within assigned authority according to the underwriting standard.
• Oversee and direct submissions to Underwriting Manager for review beyond delegated underwriting authority.
• Obtain approval by Regional Management or Global Underwriting when appropriate.
• Ensure all business is underwritten within established Internal Audit Guidelines.
• Establish, implement and communicate country underwriting policies and procedures, response timetables and quality standards.
• Proactively prepare for pricing of new and renewal accounts considering experience and insurance risk associated. Work with marketing staff to identify and support development of new products and/or packages to meet current or potential market / customer needs and generate underwriting profits at the same time.
• Ensure approvals from appropriate regional and regulatory authorities are obtained timely. Initiate account and product reviews with maketing staff.
• Support the underwriting management programs such as loss analysis and account managements.
• Liaise with other functional groups to ensure appropriate and timely flow of technical information into and out of the Underwriting Unit: e.g., Finance and Claims.
• Support the implementation and maintenance of new and existing products.
• Support and Assist Product Development.
• Other ad-hoc reports / analysis with new initiatives.
• Reports to: A&H Underwriting Manager.
• Bachelor's Degree in insurance or related fields (master's degree preferred).
• Good understanding in underwriting and insurance industry theories and practices.
• Minimum 3 years of experience in A&H underwriting.
• Comfortable and effective in verbal and written communications in English.
• High level of interpersonal and negotiation skills at multiple levels.
• Experience working within a profit center environment with a mid-size to large multinational company.
• Ability to adapt in new environment and proactive to learn.
• Ability to work in a fast-paced growth environment and multi-task, also under pressure.
• Advanced excel skill and actuarial knowledge / background is plus.
• Problem solving / Decision making.

Skills:

Negotiation, Power point

Job type:

Full-time

• Branch leader to drive marketing strategy to achieve business goals.
• Analyze, correct data, monitor market movement, product movement, competitor, and customer need.
• Planning, Analyze and expand agency follow corporate policy.
• To support, services, facilitate all requirements of business partner.
• To support, training business knowledge, Claim policy with business partner.
• Bachelor's or above in Marketing, Business Administration or related fields.
• At least 5 years' experience in Marketing Agent, Motor or Non Motor in insurance business will be advantage.
• Good communication, interpersonal skill.
• Service mind, good relationship, Negotiation skills.
• Self Motivate, Proactive, Strong Networking.
• Able to lead team to archive goal.
• Able to work under pressure.
• Able to driving Car and have car license.
• Computer literacy especially (Excel, Powerpoint).

Experience:

1 year required

Skills:

Business Development, Leadership Skill

Job type:

Full-time

• Develop and execute the Company's Independent Distribution Partner strategy (Agents, Brokers, Dealers and Branch networks) in alignment with corporate objectives.
• Drive sustainable growth across agency, brokers, dealers, and strategic partner channels.
• Identify and capitalize on new business opportunities, emerging markets, and innovative distribution models.
• Establish annual business plans, sales targets, and growth initiatives for all partner channels.
• Monitor market trends, competitor activities, and customer insights to strengthen competitive positioning.
• Broker & Partnership Management.
• Build, maintain, and strengthen relationships with insurance agents, brokers, dealers, and corporate partners.
• Negotiate commercial agreements and partnership arrangements to maximize mutual value.
• Develop strategic collaboration initiatives to enhance partners' productivity and business growth.
• Drive partners' engagement, retention, and long-term relationship management.
• New Business Development.
• Lead the acquisition of new strategic partnerships and distribution opportunities, including new agents and brokers for recruitment.
• Develop innovative insurance solutions with partners to penetrate new customer segments.
• Identify opportunities for cross-selling, bundled products, and ecosystem partnerships.
• Collaborate with product teams to develop partner-specific insurance propositions.
• Revenue, Profitability & Performance Management.
• Own and deliver annual Gross Written Premium (GWP), New Business Premium (NBP), Revenue, and Profitability targets.
• Establish performance metrics and scorecards for partner channels.
• Monitor business performance and implement corrective actions where necessary.
• Ensure the optimization of acquisition costs and channel profitability.
• Regulatory Compliance & Risk Governance.
• Ensure all distribution activities comply with OIC regulations and applicable insurance laws.
• Maintain effective controls over partner onboarding, due diligence, and governance processes.
• Work closely with Compliance, Legal, Risk Management, and Internal Audit functions.
• Oversee distribution of conduct risk and partner-related reputational risks.
• Customer & Partner Experience.
• Improve end-to-end partner experience and operational efficiency.
• Enhance partners' acquisition, retention, and service quality through partner networks.
• Leadership & Organizational Development.
• Lead and develop high-performing distribution teams.
• Foster a culture of accountability, customer centricity, collaboration, and innovation.
• Develop leadership succession plans and talent pipelines within the function.
• Serve as a member of the Executive Leadership Team and contribute to overall business strategy.
• 15+ years of experience in Insurance, Financial Services, Distribution Management, or Business Development.
• Minimum of 10 years in senior leadership positions.
• Strong experience in agent, broker management, affinity business, partnership development, and corporate business.
• Deep understanding of insurance regulations and market dynamics.
• Proven track record in driving profitable growth and strategic partnerships.

Experience:

3 years required

Skills:

Meet Deadlines, Power BI, SQL, English

Job type:

Full-time

• Define and examine analysis, development, and implementation of the current and new business processes to ensure "To-Be" process be identified operation risk and have risk mitigation for key risk, including reengineering business process to maximize profitable operations.
• Claims risk control and monitoring by develop and implement measures to identify and control high-risk claims, ensuring proactive risk management and act as risk coordinator.
• Collect and analyze data, preparing detailed reports and presentations for management.
• Review detailed documentation of a standard operating procedure (SOP).
• Internal coordination to ensure compliance of internal processes/procedures, with agreed cost structures/discounts, and compliance regulations.
• Participate in identifying and creating methodology to rectify performance issues and drive operational excellence, to ensure business processes meet defined objectives.
• Coordinate with senior management and key stakeholders to deliver excellent service and assess operational performance.
• Bachelor's degree in Business Administrations, Engineering, Information Technology, or any related field.
• 3-5 years of experience in insurance, banking, finance, or management consulting.
• Strong Analytical and problem-solving skills and attention to details, with the ability to manage. multiple high-----priority tasks and meet deadlines.
• Proactive, self-motivated, and adaptable, with a results-driven mindset.
• Experienced in data analysis, strategic planning, and project management is a plus.
• Excellent communication skills.
• Excellent in both written and spoken in English.
• Competent in computer programs MS Office, Power BI, SQL.

Skills:

Microsoft Office, Service-Minded, Enthusiastic

Job type:

Full-time

• Routinely monitor and review field operations performance, expenses, and take action as necessary, nationwide.
• Internal coordination to ensure compliance of internal processes/procedures, with agreed cost structures/discounts, and compliance regulations.
• Review and propose new processes for approval, as required by the operational/customer needs, in addition to support of Business Development.
• Regular supervision of regional branch claim operations, including on-site visits as necessary.
• Support in ensuring compliant claim handling per OIC and TGIA guidelines and regulations.
• Meet with potential with service providers, as necessary, to negotiate additional discounts and improve services.
• Assist stake-holders by providing training on Claim systems, new regulations, and claims handling.
• Support and coordinate user activities and feedback for IT initiatives, UAT, and requirement building.
• A bachelor degree in any field.
• Good communication and be able to sort out any immediate problems.
• Service-minded, be enthusiastic and accountable for any assigned duties.
• Be patient, intentional and ready to develop.
• Be skilled in Microsoft Office, including excel, and proficient in viewing, compiling, and analyzing data/reports.
• Capacity to communicate in spoken and written English is a plus.
• 3-5 years' experience in Motor Claims handling.

Skills:

Accounting, Automation

Job type:

Full-time

• Manage end-to-end sales compensation processes for both business partners and agents (individuals / corporations).
• Prepare Income Tax certificate on behalf of agency for Revenue Dept submission.
• Prepare relevant reports related to compensation. This includes insights/analytics on the effectiveness of campaigns/schemes and detect any mis-selling/inappropriate behaviors. Respond to any queries from regional office / consultant related to sales compensation.
• Provide requirements and perform UAT for system modification/enhancement e.g., new product/partner setup, changes in compensation schemes, changes in core systems, etc.
• Respond to agents/brokers/partners' enquiries related to sales compensation as appropriate.
• Perform the reconciliation and confirmation of compensation to partners as well as prepare the commission report to partners.
• Perform manual calculation of compensation wherever the system is not ready to support such calculation e.g., Group Life, new compensation scheme before the system implementation is complete, short-term, or tactical incentives, extra bonuses/campaigns, etc.
• Provide the estimation of compensation accruals to Finance & Accounting as part of month end close process and reduce the variance gap between actual and accrual.
• Drive the process automation to reduce manual tasks as many as possible.
• Lead the compensation team to ensure career development/growth for the team. Create monthly, quarterly and annual reports to identify results, trends, and financial forecasts, as required to support financial planning & analysis.

Skills:

Business Development

Job type:

Full-time

Agency training.

Skills:

Industry trends, Teamwork

Job type:

Full-time

• Develop comprehensive training materials and programs tailored to the needs of telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
• Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
• Utilize a variety of coaching techniques such as role-playing, active listening, and one-on-one feedback sessions to support under performing and new recruited TMRs in achieving their full potential.
• Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
• Provide specific guidance and constructive feedback to help TMRs improve their performance.
• Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
• Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.
• Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
• Recognize and reward top performers and promote a culture of continuous improvement and learning.
• Implement ongoing training programs that focus on enhancing specific skills such as objection handling, sales pitches, and customer relationship management.
• Establish a peer feedback system to enable team members to learn from one another.
• Maintain accurate records of training sessions, performance metrics, and progress evaluations to track the effectiveness of coaching strategies.
• Provide regular reports to management on agent performance and training outcomes.
• Ensure that all telemarketers are compliant with company policies and relevant regulations, and that they understand ethical sales practices.
• Stay informed about industry trends and best practices to continually enhance the training curriculum.

Skills:

Compliance, Risk Management

Job type:

Full-time

Support the management of the company's compliance risk control function, including by identifying and assessing compliance risks associated with the company's business activities, and advising on and monitoring measures to address those risks. - Develop guidelines on the appropriate implementation of laws, regulations, rules and standards through policies and procedures. - Assess the appropriateness of internal policies, procedures and guidelines, make recommendations for amendments and supervise implementation of measures. - Conduct risk-based monitoring, compliance risk assessme ...

Skills:

Finance, Product Development

Job type:

Full-time

• Work with the Head of Property & Casualty, Head of Major Account Division, Head of Small & Medium Division to define and execute financial objectives for the casualty portfolio.
• Develop a full understanding of each of the distribution channels, and their business needs. Benchmark Chubb against the competitor offerings and positioning.
• Manage the casualty book of business and ensure the portfolio underwriting integrity of the P&L, combined ratio targets, GWP/NWP goals, development of risk selection an ...
• Communicate with Casualty Regional Underwriter/Manager and other management regarding underwriting and financial performance, including all reports. Ensure underwriting discipline and controls are in place and are being followed (managing underwriting authorities, referrals, peer reviews, etc) with assistance from regional team. This includes all aspects of Multinational Business.
• Relationship management with brokers, and ability to work with distributions to achieve our annual and rolling 5-year goals.
• Product development - Understand the needs of different distributions and segments to continue to develop Chubb's product offering in the regions.
• Claims - Work closely with the Claims team to increase understanding of clients and portfolios.
• Risk Engineering - Regular communication with Regional Risk Engineering Manager to ensure that engineering fits the needs of the business and that they understand the overall objectives.
• Operations & Credit Control - work closely with Operations and Credit Control to ensure that we deliver the following in a timely manner: quotes, cover notes, policies, invoices, booking of premium.
• Legal & Compliance - work closely with Legal and Compliance on wording and also to ensure that we are compliant at all times. Manage all requirements from Thailand's Office of Insurance Commissioner (OIC) related to casualty, such as product filings, reports, claims, compliance, etc.
• Performance and Talent Management - Provide feedback to P&C Managers on the performance of the Casualty UW's around their respective roles. Ensure that the team understand annual objectives and expected deliverables, have clear goals, receive on-going feedback and are adequately performance managed. Ensure that we have the right talent on board and succession plan in place for Country Line Managers and Regional roles.

Skills:

Management

Job type:

Full-time

Working within established guidelines. Manage and develop the telemarketing unit to meet premium, productivity. Strategic objectives for the unit, through cold calls, lead generation and campaign sales. Contributes to team effort by accomplishing related results as needed. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action.

Skills:

Data Analysis, SQL

Job type:

Full-time

• Develop aggregations and algorithms needed for reporting and analytics with low to moderate complexity.
• Implement minor changes to existing data visualization applications and reporting dashboards.
• Document modifications made to reporting applications.
• Partner with business teams to analyze requirements and identify data sources needed for analytics and reporting applications.
• Conduct full data lifecycle analysis to develop new insights for analytics and reporting dashboards.
• Provide recommendations to address data quality issues with source systems.
• Communicate approaches and findings with cross-functional teams.
• Build analytical tools to provide actionable insights into key business KPIs.
• Work with data engineers to optimize pipelines for scalability and data delivery when needed.

Job type:

Full-time

สอบทวนผลการพิจารณาสินไหมซึ่งผ่านการพิจารณาและจ่ายสินไหมจากเจ้าหน้าที่สินไหมทดแทนของบริษัท หรือบริษัทคู่สัญญา ให้เป็นไปด้วยความถูกต้องและเป็นธรรม ตอบคำถามหรือให้คำอธิบายกับโรงพยาบาล ตัวแทน หรือผู้เอาประกัน ในเรื่องของแผนประกันและความคุ้มครองต่างๆ ตลอดจนเงื่อนไขการจ่ายสินไหมทดแทน ประสานงานโรงพยาบาลคู่สัญญา ในการสร้างพันธมิตร เพื่อสนับสนุนส่งเสริมการให้บริการอันดีแก่ผู้เอาประกันภัย อีกครั้งกรณีที่มีประเด็นสงสัยด้านการให้บริการรักษาพยาบาล หรืออื่นๆ ที่เกี่ยวข้อง ปรึกษาหารือกับผู้จัดการฝ่ายสินไหมหรือแพทย์ที่ปรึกษาในการหาทางออกที่เหมาะสมที่สุดในกรณีเคสที่มีความซับซ้อน ประสานงานกับโรงพยาบ ...

Job type:

Full-time

Description: Provide initial advice to customers regarding immediate accident situations. Receive accident notifications via telephone and coordinate inspections by dispatching accident surveyors for customers. Coordinate with accident survey staff to dispatch them for accident inspection.

Skills:

Sales, Compliance

Job type:

Full-time

• To make sure that responsible branches can achieve target each year.
• To boost sales and propose an achievable action plan on how to help branches to reach the top line and bottom line.
• To monitor and control branches' operations to ensure that branches have followed the Company's guideline.
• To advise the legal provisions for in-house brokers.
• To liaise between other departments and BDMs.

Skills:

Negotiation

Job type:

Full-time

• Schedule appointments with customers.
• Conduct inspections of vehicle damage (cars and motorcycles) for insured parties, third parties, and assess bodily injury or death.
• Evaluate property damage.
• Prepare summary reports of damaged property items.
• Collect and upload claim-related information and documents into the computer system.
• Negotiate settlement amounts and follow up on settlement agreements.

Skills:

Data Entry

Job type:

Full-time

• Issue demand letters to the third party.
• Check and correct information in the system (IIA).
• Prepare documents to be sent to outsource providers.
• Enter data and send requests for vehicle registration and civil registration information of the third party.
• Record receipt of payments in the system (IIA).
• Close claim cases when the third party cannot be contacted.
• Prepare information for payment processing (in cases where the outsource provider can claim, and/or for expenses related to obtaining vehicle and civil registration information).
• Attach documents obtained from vehicle and civil registration searches to the claim file.
• Perform other tasks as assigned by the supervisor.

Skills:

Software Development, Oracle, Java, SQL

Job type:

Full-time

• Design, develop, and maintain scalable Java applications and backend services.
• Write efficient and maintainable code following industry best practices.
• Design and implement complex SQL queries, stored procedures, and performance tuning for both MSSQL and Oracle.
• Collaborate with front-end developers, QA engineers, and business analysts to deliver high-quality solutions.
• Analyze application requirements and provide technical design and implementation solutions.
• Ensure data integrity and security across systems.
• Troubleshoot and resolve production issues related to backend services and databases.
• Participate in code reviews, testing, and documentation.

Skills:

Scrum

Job type:

Full-time

• Define and prioritize product features, user stories, and requirements for life insurance applications.
• Act as the primary liaison between business stakeholders, development teams, and end users.
• Develop and maintain a clear product roadmap aligned with life insurance business objectives.
• Gather and analyze feedback from users, stakeholders, and market trends specific to life insurance.
• Ensure timely delivery of product increments through agile methodologies (Scrum/Kanban).
• Conduct regular backlog grooming, sprint planning, and review sessions.
• Monitor product performance and user adoption, recommending enhancements as needed.
• Champion best practices in user experience, accessibility, and security for life insurance applications.

Skills:

Leadership Skill

Job type:

Full-time

• Strategically grow Travel portfolio through various distribution channels including Direct to Consumer (DTC), OTA, Group business, and Agency to stay on top of the market.
• Work clsoely with Business Development team to win more business partners a.
• Manage Travel business partners effectively to foster partner's relationship.
• Deliver operational and service commitment for best customer experience.
• Oversee cost optimization to ensure profitability and sustainability from DTC channel and develop strong proposition to win over this channel.
• Stay on top of Travel product development to remain competitive.
• Ensure operational efficiency for best customer experience.
• Explore cross sell and upsell opportunities from and to Travel business across other Chubb's product lines.
• People Management.
• Build and develop high-performing teams and functional leaders.
• Establish and maintain strong relationships with regional, country, and functional leadership.
• Provide tools, infrastructure, and actionable management information to support business governance and decision-making.

Skills:

Analytical Thinking, Risk Management, Automation, Kubernetes, Leadership Skill

Job type:

Full-time

• Oversee day-to-day technology operations to ensure stable, secure, and high-performing services.
• Drive incident management, major incident response, root cause analysis, and corrective action implementation.
• Promote proactive reliability engineering, incident prevention, and continuous service improvement.
• Oversee monitoring, alerting, observability, and related operational tooling.
• Evaluate and implement technologies and automation that improve service reliability and operational efficiency.
• Develop, maintain, and enforce technology operations policies, standards, and best practices.
• Partner with infrastructure, application, security, and business teams to resolve issues and improve service performance.
• Prepare regular operational reports, service metrics, and updates for senior leadership.
• Support security initiatives, including vulnerability assessment, remediation, and operational risk reduction.
• Manage operational priorities, resources, budget, and strategic initiatives.
• Ensure effective change, release, and problem management practices are followed across the technology environment.
• Leadership Competencies.
• Drives Results: Delivers stable, high-performing services and ensures timely issue resolution.
• Builds Talent: Coaches and develops team members to strengthen capability and performance.
• Collaborates and Influences: Works effectively across technical and business teams to drive alignment.
• Thinks Strategically: Aligns technology operations priorities with business and technology goals.
• Demonstrates Accountability: Owns incident response, governance, and follow-through on actions.
• Champions Improvement: Promotes automation, innovation, and continuous improvement.
• Technical Skills.
• Strong knowledge of technology operations, incident management, and problem management.
• Experience with CI/CD pipelines, cloud platforms, and distributed systems.
• Hands-on experience with monitoring, logging, alerting, and service management tools such as Git, GitHub, Prometheus, Grafana, PagerDuty, and Alertmanager.
• Familiarity with Docker, Kubernetes, networking, operating systems, databases, and configuration management tools.
• Strong automation and scripting skills to reduce manual effort and improve reliability.
• Understanding of security, resilience, and operational risk management practices.
• Soft Skills.
• Strong service mindset with a focus on customer satisfaction and service excellence.
• Excellent communication skills, with the ability to explain complex technical issues clearly to technical and non-technical stakeholders.
• Strong leadership presence and the ability to influence across teams and levels.
• Calm and effective under pressure, especially during major incidents and critical outages.
• Strong problem-solving, decision-making, and analytical thinking skills.
• Collaborative and team-oriented, with the ability to build strong working relationships across functions.
• Proactive, accountable, and detail-oriented in managing operational priorities and follow-through.
• Adaptable and open to change, with a continuous improvement mindset.

Skills:

Sales, Public Relations

Job type:

Full-time

• Search for new prospects and presents sales proposal to new agent directly, so that own pre-set target is achieved.
• Perform marketing activities to meet the standard set by the company.
• Record all prospect information in database system and prepares sales report for regular marketing meeting.
• Participates in creating marketing events and worksites for public relation and sales target growth.
• Agency training.

Skills:

Leadership Skill, Branding

Job type:

Full-time

• Experienced Marketer: Significant experience in consumer marketing, branding, and digital campaign delivery in Thailand.
• Distribution Savvy: Proven track record of marketing through third-party channels like agents and banks.
• Resilient Leader: You possess the maturity and gravitas to navigate complex stakeholder relationships and provide constructive challenge when needed.
• Resourceful: A creative thinker who can deliver results and build brand equity on lean budgets.
• Industry Knowledge: Experience in insurance or financial services is strongly preferred.
• Preferred Attributes.
• Confident business partner who listens, challenges, and recommends.
• Strong ownership of the marketing lifecycle - from brief to delivery.
• Able to simplify complex products into engaging consumer stories.
• Calm under pressure and focused on delivery.

Skills:

English

Job type:

Full-time

• Provide legal advice on contract interpretation, corporate matters, and regulatory compliance to support business operations.
• Draft, review, and negotiate commercial agreements and legal documents (Thai and English) to ensure alignment with the Company's interests.
• Work closely with internal stakeholders to deliver practical and timely legal solutions.
• Support Company Secretary functions, including preparation of Board of Directors and Shareholders' meetings.
• Assist in preparing agendas, meeting materials, and minutes, and ensure proper maintenance of corporate records.
• Support the implementation of corporate governance practices in line with regulatory requirements.
• Coordinate and support end-to-end legal disputes, alternative dispute resolution, and litigation processes.
• Liaise with external counsel and internal stakeholders to ensure effective case management and timely updates.
• Coordinate with government authorities and regulators on legal matters, including company registration, licensing, and regulatory filings.
• Monitor legal and regulatory developments and provide updates on potential impacts to the business.
• Maintain proper legal documentation and correspondence in accordance with internal policies and regulatory requirements.
• Support legal document lifecycle management, including contract filing, tracking, and retrieval systems.
• Support the development and implementation of legal and compliance programs to ensure adherence to applicable laws and regulations.
• Collaborate with internal teams, external counsel, and regulators to address legal matters and support business objectives.
• Provide legal guidance and support to internal stakeholders where required.
• Support the Chief Legal and Compliance Officer in managing day-to-day legal activities and team coordination.
• Contribute to knowledge sharing and continuous improvement within the Legal function.
• Perform other duties and responsibilities as assigned by the Chief Legal and Compliance Officer from time to time.

Job type:

Full-time

• Perform functional, regression, integration, and user acceptance testing for system changes and new releases.
• Review business requirements, technical specifications, and test scenarios to ensure test coverage.
• Prepare test cases, test scripts, and test data based on system requirements.
• Execute test activities, record test results, and identify defects or system issues.
• Log, track, and follow up on defects with developers and relevant stakeholders until resolution.
• Support test planning, test coordination, and testing timelines to ensure timely delivery.
• Work closely with business users, developers, and project teams to clarify requirements and validate fixes.
• Verify that system enhancements and fixes meet business needs and quality standards.
• Prepare test reports, status updates, and testing evidence for management review.
• Contribute to continuous improvement of testing processes, tools, and documentation.

Skills:

Project Management

Job type:

Full-time

• Regularly update market intelligence, understand the assigned portfolio, and come up with initiatives that increase sales productivity and revenue for both company and business partners.
• As a P&L owner; constantly monitor and analyze performance results of related points; top line numbers, sales production performance, solicitation cost, profit and loss, plan vs actual report, and portfolio mix to make sure bottom line meets company target. Recommend and/or implement appropriate changes.
• Research the current policyholder base and work with data analytic team to recommend segmenting the database, developing retention and conservation programs; launching campaigns.
• Develop action plans to ensure achievement of financial and strategic plans. This includes establishing annual launch schedules, including alternative launches, test launches relaunches, add-on and cross sell campaigns, etc. with recommend measurable profitable production objectives which can be achieved. It also includes submitting completed launch justifications on time.
• Provide guideline for improvement actions and accelarate/prioritize action needed for idenitified improvement solutions.
• Ensure DM team members and portfolio under supervision are monitored and expanded by identifying targeted list or other new campaigns.
• Understand reports and sources of data and be able to give feedback.
• Team support for internal and external negotiations.
• Project Management.
• Brief, negotiate and ensure all internal and external parties agree on concepts, responsibilities, procedures and timetables for each launch. External parties may include government regulators, sponsors, agencies, letter shops and other vendors. Internal parties include Customer Service, Underwriting, Telemarketing, Direct Sales, Finance and Management in a country, regional and home office.
• Understand, able to communicate end-to-end process and manage assigned projects within timeline.
• Give guidance and make judgements for campaign implementation solutions.
• Make sure list management is as agreed with sponsors.
• Issue handling; such as business partners' specific requests and customer complaint.
• Any other duties as assigned.

Skills:

Education Development

Job type:

Full-time

• Develop curriculum based on the company requirements.
• Monthly meetings with CASO and working team with detailed actions on requirements.
• Design new curriculum for agency forces to come up with new initiative for driving sustainable growth.
• Provide comprehensive training to support key strategies of the company (i.e. product knowledge, sales skills, and management program).
• Plan and execute training schedules, manage training resource and allocated budget.
• Evaluate the courses to feedback for curriculum development.
• Plan and execute training events for agents in the upcountry and to ensure that the roadshow support sales strategy.
• Support agents and agency leaders to work efficiently and keep up for high quality performance.
• Support agency channel's activities and other activities related to company, regional office, or global office.
• Support Chubb's financial planner and full-time agent development program aka Champion Hubb program.
• Other assignments.

Skills:

Project Management

Job type:

Full-time

• Regularly update market intelligence, understand the assigned portfolio, and come up with initiatives that increase sales productivities and revenue for both company and business partners.
• As a P&L owner; constantly monitor and analyze performance results of related points; top line numbers, sales production performance, solicitation cost, profit and loss, plan vs actual report, and portfolio mix to make sure bottom line meets company target. Recommend and/or implement appropriate changes.
• Research the current policyholder base and work with data analytic team to recommend segmenting the database, developing retention and conservation programs; launching campaigns.
• Develop action plans to ensure achievement of financial and strategic plans. This includes establishing annual launch schedules, including alternative launches, test launches relaunches, add-on and cross sell campaigns, etc. with recommend measurable profitable production objectives which can be achieved. It also includes submitting completed launch justifications on time.
• Provide guideline for improvement actions and accelarate/prioritize action needed for idenitified improvement solutions.
• Ensure DM team members and portfolio under supervision are monitored and expanded by identifying targeted list or other new campaigns.
• Understand reports and sources of data, and be able to give feedback.
• Team support for internal and external negotiations.
• Project Management.
• Brief, negotiate and ensure all internal and external parties agree on concepts, responsibilities, procedures and timetables for each launch. External parties may include government regulators, sponsors, agencies letter shops and other vendors. Internal parties include Customer Service, Underwriting, Telemarketing, Direct Sales, Finance and Management in a country, regional and home office.
• Understand, able to communicate end-to-end process and manage assigned projects within timeline.
• Give guidance and make judgements for campaign implementation solutions.
• Make sure list management is as agreed with sponsors.
• Issue handling; such as business partners' specific requests and customer complaint.
• Any other duties as assigned.

Skills:

Leadership Skill

Job type:

Full-time

• Lead strategic partnership planning and execution for key accounts and network/territory leaders.
• Build and maintain strong relationships with internal and external stakeholders to support business growth and retention.
• Identify partnership opportunities, address issues proactively, and drive resolution to ensure smooth execution.
• Monitor partnership performance, analyze results, and recommend actions to improve outcomes.
• Coordinate with cross-functional teams to align initiatives, priorities, and delivery plans.
• Support commercial discussions, negotiations, and joint business planning as required.
• Ensure partnership activities are aligned with company strategy, policies, and governance standards.
• Prepare reports, updates, and insights for management review and decision-making.

Skills:

Risk Management, Leadership Skill

Job type:

Full-time

• Assist the Company's CP, CFO and Executive Committee to develop risk reporting systems/procedures and communicate risk management policies, risk appetite and risk limits.
• Develop, maintain and continually assess the risk management framework.
• Develop risk mitigation strategies for the life segment critical risks in Risk register.
• Establish, communicate and facilitate the use of appropriate risk management methodologies, tools and techniques.
• Organize and manage the risk committee.
• Liaise with the Global Risk team for enterprise-wide risk assessments and monitoring key risks across the region.
• Provides an independent view regarding proposed business plans and business transactions.
• Represent the Company to external constituents such as regulators and/or outside company directors.
• Financial Risk.
• Oversee the development of programs to measure and monitor risk related to (but not limited to) ORSA, ALM, product development, capital management.
• Set risk tolerances, asset allocation, and liability structure based on Chubb Life's risk appetite and regulatory requirements.
• Conduct stress testing and scenario analysis to evaluate the impact of potential adverse events and accumulation of risk exposures, assigning actions to relevant Chubb Life committees.
• Establish strategies and drive execution of programs to mitigate financial risk, including reinsurance.
• Ensure compliance with all regulatory requirements related to ALM.
• Monitor and report on risks and regulatory environment to enable sound and strategic decision making.
• Monitor industry best practices and emerging trends in ALM to enhance the effectiveness and efficiency of risk management processes. Identify opportunities for process improvement and implementing them.
• Operational Risk.
• This role requires close collaboration with the Compliance team to ensure all operational risk management activities align with regulatory requirements and internal policies.
• Act as a liaison between Operational Risk and Compliance to identify, assess, and address compliance risks within business processes.
• Stay updated on regulatory changes and work with Compliance to integrate new requirements into the risk management framework.
• Develop and implement a comprehensive risk management framework for the company's financial operations.
• Establish systems and processes to monitor and measure operational risks on an ongoing basis. This includes tracking and reporting key risk metrics, incidents, and emerging trends to senior management, risk committees, and relevant stakeholders.
• Evaluate and review current business processes to identify potential operational risks and areas of improvement. Engage and collaborate with business units to develop and implement risk mitigation plans and process enhancements.
• Define and lead the enterprise-wide risk management vision, framework, and governance model, ensuring alignment with the company's long-term strategic objectives, capital plan, and regulatory requirements for the life insurance industry.
• Establish a comprehensive Risk Appetite Framework (RAF) in collaboration with the Board Risk Committee and the CEO, ensuring that business decisions, pricing, underwriting, investment strategies, and product development remain within approved risk tolerances.
• Champion a risk-aware culture across all levels of the organization by integrating risk considerations into strategic planning, business performance reviews, incentive structures, and operational processes.
• Leadership.
• Develop and implement a strategic vision for financial risk management within the organization.
• Build and maintain relationships with internal stakeholders, including senior management, department heads, Global Risk, and employees, to promote risk awareness, communication, and collaboration.
• Provide guidance, support, and training to foster a culture of risk management excellence and continuous improvement.

Skills:

Compliance

Job type:

Full-time

• Support the investigation of fraudulent activities involving agents, arising from customer complaints, market surveillance, field reviews, or anonymous reports.
• Assist in fact-finding, coordination, and reporting to ensure timely escalation to the head of distribution compliance, or the relevant committee for decision-making.
• Provide administrative and operational support for distribution compliance activities, including document management and compliance reporting.
• Assist the Compliance Team in implementing investigation procedures, maintaining regulatory records, and supporting audits, training, and regulatory inspections to ensure compliance with applicable laws and internal policies.
• Investigation Process.
• Conduct fact-finding investigations into suspected fraudulent activities.
• Collect evidence, prepare case files, and coordinate with Legal and Compliance, Distribution, and other relevant departments.
• Assist in preparing investigation summary reports and submitting them to the head of distribution compliance.
• Follow-Up Process.
• Support coordination with Distribution Compliance to monitor corrective actions.
• Assist n reinforcing compliance policies, procedures, and training to prevent recurrence.
• Support fraud trend analysis and provide input to Distribution Compliance.
• Professional & Technical Development.
• Support initiatives to enhance investigation methodologies and tools.
• Administrative & Other.
• Maintain accurate and up-to-date case tracking systems, investigation records, and documentation.
• Support periodic review of investigation-related policies and procedures.
• Support internal and external audit and regulatory inspections related to AML.
• Undertake and perform any additional duties as required.

Skills:

Digital Marketing

Job type:

Full-time

Act as liaison between business and Digital delivery team (internal or external) to assess opportunities and define requirements for building high quality and modern digital user experiences (e.g.website features and functionality) that both meet business needs and solve customer problems. Collaborate with global product team to develop shared platforms and processes that accelerate digital adoption within the region. Collaborate with country resources to define and deploy digital solutions that support strategic initiatives. Initiatives include digital marketing efforts through in ...

Skills:

Python, Cloud Computing, SQL

Job type:

Full-time

• Design, build, and maintain scalable data solutions that support reporting, self-service analytics, and advanced analytics.
• Work primarily on the organization's data platform, currently centered on Snowflake and IICS, to transform raw data into trusted, business-ready data assets.
• Partner closely with Data Analysts and source-system teams to translate business needs into data models, pipelines, and reusable data products.
• Use AI-assisted development practices across the full delivery lifecycle to improve design quality, development efficiency, testing, documentation, and technical communication.
• Apply modern data engineering practices while maintaining strong fundamentals in data modeling, ETL/ELT, orchestration, and data quality.
• Design, develop, and maintain data pipelines, transformations, and orchestration workflows that ingest, curate, and publish data for analytics use cases.
• Build and enhance data models based on business analysis and reporting requirements.
• Work with structured and semi-structured data from enterprise systems and files, including relational databases, JSON, and XML.
• Collaborate with Data Analysts, source-system developers, and business stakeholders to define requirements and deliver fit-for-purpose data solutions.
• Improve engineering productivity by using AI tools for code support, testing framework creation, documentation, diagramming, and solution exploration.
• Support data quality, performance optimization, maintainability, and operational reliability of data solutions.
• Enable business reporting, self-service analytics, and foundational data assets for advanced analytics and data science teams.
• Follow established organizational standards for governance, security, access control, and data handling.

Skills:

Financial Reporting, Accounting, Leadership Skill, Taxation

Job type:

Full-time

• Oversee financial reporting & accounting function including preparation of monthly, quarterly, and annual financial statements in accordance with TFRS / USGAAP and insurance regulatory requirements (e.g. OIC).
• Ensure timely and accurate submission of reports to regulators.
• Manage audit processes (internal and external) and coordinate with auditors.
• Maintain strong internal controls and ensure compliance with corporate governance policies.
• Taxation.
• Oversee taxation function including preparation and submission of all corporate tax matters including CIT, VAT, withholding tax and specific insurance-related raxes.
• Ensure accurate and timely tax filings and payments in compliance with Thai Revenue Department requirements.
• Handle tax audits and inquiries.
• Account Payable, Treasury, and Investment.
• Oversee AP / Treasury / Investment functions including.
• Payment process, payment authorization and control.
• Cash flow, liquidity and banking relationships.
• Investment, related accounting and reporting.
• Additional Duties.
• Lead and develop teams.
• Drive process improvements, automation, and system setup/enhancement.
• Partnering with internal and external stakeholders.

Skills:

Sales, Business Development

Job type:

Full-time

Agency training.

Skills:

Product Development

Job type:

Full-time

• Support end-to-end product development and pricing for Partnership and Group business, ensuring alignment with company targets.
• Develop pricing and Prophet models, maintain clear records and documentation, and ensure pricing accuracy and compliance.
• Prepare and submit product approvals, OIC filings, calculation models, profit testing results and UAT results.
• Collaborate with product, sales, and operations teams, and provide pricing expertise for new initiatives.
• Work with reinsurer for the product reinsurance arrangement and approval.
• Lead pricing model development and product launches for group insurance (employee benefits, cooperation, affinity), working closely with distribution teams.
• Monitor product performance, adjust pricing as needed, and ensure profitability.
• Ensure compliance with OIC regulations and industry standards; stay updated on regulatory changes and support related requests.
• Monitor product and channel performance, identify and mitigate risks, and support ad hoc requests from Regional Office.
• Monitor product and channel profitability and sales to ensure strategic alignment.
• Identify related risks and provide possible solutions to mitigate risks.
• Support ad hoc requests from Regional Office.
• Coordinate and support product launches and new projects across departments.
• Guide and develop team members, fostering skill growth and ownership.
• Promote collaboration and a caring work culture throughout the organization.
• Group Business.
• Regulatory Compliance.
• Post-Launch Monitoring.
• Team Development & Cross-Team Support.

Skills:

Purchasing

Job type:

Full-time

จัดทำทะเบียนคู่ค้าให้เป็นปัจจุบันอยู่เสมอ คัดเลือก ประเมิน จัดทำสัญญา และต่ออายุสัญญาคู่ค้าตามข้อกำหนด บริการช่วยเหลือลูกค้า หรือผู้ติดต่อกับหน่วยงานสินไหม พัฒนาคุณภาพการให้บริการสินไหมเพื่อให้ลูกค้าเกิดความพึงพอใจสูงสุด.

Job type:

Full-time

• Capture detailed requirements from business users and stakeholders.
• Document these requirements into User stories and/or Business Specifications for review & approval by business customers.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Provide on-site support and management of User Acceptance Testing.
• Ensures that change management processes are adhered to.
• Support Testing processes (both IT & business testing).
• Work with users to establish best practice principles.
• Play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.

Skills:

Leadership Skill

Job type:

Full-time

• Develop and execute strategies for growth and profitability across Direct Marketing portfolios including introducing alternative distribution channel to optimize and go deep with partner's relationship.
• Achieve financial targets, including New Premium Written (NPW), Gross Written Premium (GWP), Combined Ratio, Loss Ratio, Acquisition Ratio, and Pre-tax Operating Income (PTOI).
• Oversee portfolio management and underwriting and rate reviews in collaboration with ...
• Explore opportunities alongside with Business Development on new business and lead the exploration of Go Deep's Strategies to maximize and tightening existing partner's relationship.
• Oversee innovation and future of multi distribution channels both offline: Telemarketing, Face-to-Face, Bancassurance, and Digital, and initiatives related to Direct Marketing alongside the Distribution team to seek new frontier.
• Drive effective partnership management to orchestrate internal parties and partners for mutually long-term wins.
• Work closely with APAC Head of Direct Marketing and Global Direct Marketing team to remain focus and continue to deliver a great outcome.
• Customer Loyalty and Conservation.
• Responsible to drive better persistency through customer loyalty campaign and conservation strategy.
• Work closely with Data Analytics and Conservation teams to understand impact and approach to improve lapse rate for TARP business.
• People Management.
• Build and develop high-performing teams and functional leaders.
• Establish and maintain strong relationships with regional, country, and functional leadership.
• Provide tools, infrastructure, and actionable management information to support business governance and decision-making.

Skills:

Microsoft SQL Server, SQL

Job type:

Full-time

Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity. Manage and maintain servers and IT operations to ensure system availability and performance. Investigate and diagnose issues on Microsoft SQL Server databases, including writing and executing SQL queries, analyzing data integrity problems, reviewing error logs, and coordinating resolution with the Chubb Regional team Coordinate with the Chubb Regional team to troubleshoot, reproduce, and resolve incidents related to ...

Skills:

Analytical Thinking, Automation, Leadership Skill

Job type:

Full-time

• Oversee day-to-day support for business-critical applications, ensuring incidents, problems, and service requests are resolved within agreed service levels.
• Drive incident management, root cause analysis, and corrective action implementation to reduce recurring issues.
• Coordinate with infrastructure, development, security, and business teams to resolve application issues and improve service performance.
• Monitor application health, availability, performance, and support tooling to ensure operational stability.
• Promote proactive support practices, including problem prevention, knowledge management, and continuous improvement.
• Evaluate and implement tools, automation, and process improvements that enhance support efficiency and user experience.
• Develop and enforce application support standards, procedures, and best practices.
• Prepare regular operational reports, service metrics, and updates for senior leadership.
• Support release and change management activities, including testing, deployment readiness, and post-release validation.
• Manage support priorities, resources, and escalations to ensure effective service delivery.
• Support audit, compliance, and security-related activities as required.
• Leadership Competencies.
• Drives Results: Delivers stable application support services and ensures timely issue resolution.
• Builds Talent: Coaches and develops team members to strengthen capability and performance.
• Collaborates and Influences: Works effectively across technical and business teams to drive alignment.
• Thinks Strategically: Aligns support priorities with business needs and technology goals.
• Demonstrates Accountability: Owns incident response, governance, and follow-through on actions.
• Champions Improvement: Promotes automation, innovation, and continuous improvement.
• Technical Skills.
• Strong knowledge of application support processes, incident management, and problem management.
• Experience supporting enterprise applications in a production environment.
• Hands-on experience with monitoring, logging, alerting, and service management tools.
• Familiarity with databases, operating systems, middleware, APIs, and integration technologies.
• Understanding of release management, change management, and deployment support.
• Strong troubleshooting and analytical skills to identify and resolve application issues.
• Ability to use automation and scripting to improve support efficiency.
• Soft Skills.
• Strong service mindset with a focus on customer satisfaction and timely support.
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
• Strong problem-solving and analytical thinking skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with the ability to build effective working relationships across functions.
• Proactive, accountable, and detail-oriented in managing support activities and follow-through.
• Adaptable and open to change, with a continuous improvement mindset.
• Strong sense of ownership and commitment to service quality and operational excellence.

Job type:

Full-time

• Receive and review motor insurance claims from customers via phone, email, or online platforms.
• Assess initial claim information for completeness and accuracy.
• Assign and dispatch claims to appropriate adjusters, repair shops, or field agents based on location, claim type, and workload.
• Coordinate with customers, repair facilities, and internal teams to ensure timely processing and resolution of claims.
• Track claim status and provide regular updates to customers and stakeholders.
• Maintain accurate records of all dispatch activities and communications in the claims management system.
• Escalate complex or urgent cases to supervisors or specialized teams as needed.
• Ensure compliance with company policies, regulatory requirements, and service level agreements.

Skills:

Quality Assurance

Job type:

Full-time

• Lead and oversee the execution of all data-related projects in Thailand, ensuring timely delivery and achievement of business objectives.
• Demonstrate and communicate business benefits of data initiatives to market stakeholders.
• Stakeholder Management & Communication.
• Act as the key conduit between global teams, market stakeholders, IT, and data delivery team, facilitating effective collaboration.
• Bridge business context and language gaps, ensuring clear understanding and alignment across all parties.
• Bring relevant business context to technical discussions, facilitating communication and issue resolution.
• Gather and relay market feedback to global teams for continuous improvement.
• Quality Assurance.
• Conduct quality checks on data delivery team deliverables, ensuring outputs meet business requirements and standards.
• Monitor project progress and proactively address risks and issues impacting quality or timelines.

Skills:

Risk Management, Internal Audit, English

Job type:

Full-time

• Assist risk owners in assessing risks and controls on the company's risk register.
• Maintain internal online risk register system.
• Assist Risk Manager in the reviewing of risk related document such as risk management framework, risk management policy, etc.
• Ensure the completion of extermal and internal document requirements.
• Assit Risk Management Manager in conducting risk management committee meeting.
• Coordinate with the company secretary in conducting boards meetings.
• Ensure completion of Business Continuity document requirements.
• Coordinate with regional office to ensure compliance with group requirement.
• Coordinate with internal audit for works relating to second and third lines of defense.
• Any other duties as assigned.

Skills:

Data Analysis

Job type:

Full-time

• Analyze operational processes and recommend improvements to enhance efficiency and effectiveness.
• Collect, interpret, and report data related to operational performance.
• Develop and implement standard operating procedures (SOPs).
• Collaborate with cross-functional teams to resolve operational issues.
• Support the implementation of new systems and technologies.
• Prepare regular reports for management on operational metrics and KPIs.

Job type:

Full-time

• Inspect damaged vehicles at garages, accident sites, or customer premises.
• Assess the extent of damage and estimate repair costs.
• Verify the validity of claims and check for possible fraud.
• Liaise with repairers, policyholders, and other stakeholders.
• Prepare detailed survey and assessment reports.
• Advise claims handlers and underwriters on claim settlements.
• Negotiate with garages and customers regarding repair methods and costs.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Maintain accurate records and documentation for each claim.
• Provide technical guidance to claims teams as required.

Skills:

Compliance

Job type:

Full-time

• Schedule and perform re-inspections of vehicles that have undergone repairs following an insurance claim.
• Verify that repairs have been completed according to the approved estimate and company guidelines.
• Assess the quality and completeness of repairs, identifying any discrepancies or additional damages.
• Document findings, take photographs, and update claim files in the claims management system.
• Communicate with repair shops, customers, and claims adjusters to resolve any issues found during re-inspection.
• Provide technical advice and recommendations for further action if repairs are unsatisfactory or incomplete.
• Maintain accurate records of re-inspection activities and prepare reports as required.
• Ensure compliance with company policies, insurance regulations, and service standards.
• Escalate unresolved or complex cases to supervisors or relevant departments.
• Participate in training and continuous improvement initiatives as needed.

Skills:

English

Job type:

Full-time

• Provide legal advice on contract interpretation, corporate matters, and regulatory compliance to support business operations.
• Draft, review, and negotiate commercial agreements and legal documents (Thai and English) to ensure alignment with the Company's interests.
• Work closely with internal stakeholders to deliver practical and timely legal solutions.
• Support Company Secretary functions, including preparation of Board of Directors and Shareholders' meetings.
• Assist in preparing agendas, meeting materials, and minutes, and ensure proper maintenance of corporate records.
• Support the implementation of corporate governance practices in line with regulatory requirements.
• Coordinate and support end-to-end legal disputes, alternative dispute resolution, and litigation processes.
• Liaise with external counsel and internal stakeholders to ensure effective case management and timely updates.
• Coordinate with government authorities and regulators on legal matters, including company registration, licensing, and regulatory filings.
• Monitor legal and regulatory developments and provide updates on potential impacts to the business.
• Maintain proper legal documentation and correspondence in accordance with internal policies and regulatory requirements.\.
• Support legal document lifecycle management, including contract filing, tracking, and retrieval systems.
• Support the development and implementation of legal and compliance programs to ensure adherence to applicable laws and regulations.
• Collaborate with internal teams, external counsel, and regulators to address legal matters and support business objectives.
• Provide legal guidance and support to internal stakeholders where required.
• Support the Chief Legal and Compliance Officer in managing day-to-day legal activities and team coordination.
• Contribute to knowledge sharing and continuous improvement within the Legal function.
• Perform other duties and responsibilities as assigned by the Chief Legal and Compliance Officer from time to time.

Skills:

Digital Marketing, English

Job type:

Full-time

• Plan and implement digital marketing strategies and campaigns to support Chubb Life Thailand's business objectives to ensure brand consistency and compliance with company standards.
• Manage digital channels such as website, online advertising, social media, Line OA, email marketing, paid media, and other online platforms.
• Oversee end-to-end content direction to support brand awareness, customer engagement, product promotion, and corporate communication objectives.
• Manage the creation and adaptation of diverse content types, including new product communications, claims-related content, LINE Chat / LINE Service updates, monthly campaign themes, engagement activities, trend-based content, Zenith Privilege Club Services, corporate event promotions, emergency corporate announcements, and PR content adaptation.
• Manage LINE Official Account operations and communication activities to ensure effective customer engagement and consistent brand messaging.
• Develop and manage SEO content for the website to strengthen search visibility, content discoverability, and overall digital performance.
• Ensure SEO articles are aligned with broader content strategy and brand communication direction.
• Plan and coordinate SEM campaign timing in alignment with new product launches and brand awareness priorities.
• Support the ongoing optimization of SEM activities to maximize reach, visibility, and campaign effectiveness.
• Own website content updates to ensure information is accurate, timely, and aligned with business requirements.
• Develop best-in-class Product Communications to customers and distributors through effective messaging and storytelling.
• Stay updated on digital marketing trends, tools, and best practices to improve campaign effectiveness.
• Monitor /Prepare reports and presentations on campaign performance and digital marketing activities.
• Work closely with product, agency, life operations, legal, compliance, customer service and other relevant functions on digital content and campaign execution.
• Collaborate with vendors and external agencies to effectively manage digital marketing activities.
• Ability to work closely with global teams and stakeholders.
• Plan and control digital marketing budgeting.

Skills:

Data Analysis, SQL

Job type:

Full-time

• Document data sources in enterprise data catalog with metadata, lineage and classification information.
• Develop aggregations and algorithms needed for reporting and analytics with low level complexity.
• Implement minor changes to existing data visualization applications, reporting dashboards.
• Document modifications to reporting applications based on modifications applied.
• Comprehend and adhere to all data security policies and procedures.
• Create data tools for analytics and data scientist team members.
• Build analytical tools to provide actionable insights into key business KPIs, etc.
• Work with data engineers to optimize pipelines for scalability and data delivery.

Skills:

Risk Management, Negotiation, Leadership Skill, ISO 27001

Job type:

Full-time

• Design and implement a cybersecurity strategy that aligns with the organization's overall business objectives.
• Conduct regular security risk assessments, vulnerability assessments, and penetration testing to evaluate the organization's cyber defenses; subsequently, develop and implement security risk mitigation strategies and programs.
• Lead and coordinate response efforts in the event of security incidents, overseeing investigation, mitigation, and post-incident analysis.
• Compliance & Regulatory Management.
• Ensure adherence to relevant laws, regulations, and standards (e.g., PDPA).
• Implement and lead initiatives for security and compliance audit certifications, including ISO 27001, NIST, the Cyber Resilience Assessment Framework (C-RAF), and other applicable standards and best practices.
• Recommend, implement, and manage continuous monitoring of IT security systems and tools.
• Collaborate with legal and data protection teams to establish policies and safeguards for sensitive and personal data.
• IT Governance.
• Establish and maintain an IT governance framework, policies, and processes that align with the organization's business goals while ensuring compliance with legal, regulatory, corporate, and industry requirements.
• Work in partnership with management, legal, finance, and external auditors to promote transparency and alignment in governance practices.
• Generate and present reports on IT governance performance, compliance status, and the risk landscape to stakeholders.
• Data Governance.
• Develop and implement data governance policies that ensure data quality, security, and compliance.
• Manage the data lifecycle, align data strategies with business objectives, and collaborate with cross-functional teams to enhance data integrity.
• Oversee data stewardship, regulatory compliance, and provide best practices for data management to support effective decision-making.
• Team Leadership and Development.
• Lead and mentor a small team of IT governance, compliance, and security professionals.
• Foster a culture of continuous improvement and knowledge sharing within the team and across business units.

Skills:

Leadership Skill

Job type:

Full-time

• Overall responsible for overall campaign operations assigned such as TARP Billed, Response Rate, AARP, Lead Usage, Capacity Planning and productivity management.
• To support and enable team member (Approx 5-6 Supervisors) in sales delivery and daily operation to achieve target productivity rate, quality assurance.
• To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations.
• To ensure all team members understand and comply with the company's policies and customer's expectations (QC, Script).
• To ensure that team members are familiar with product knowledge and program specifications.
• To develop Supervisor's management & leadership skills.
• Reporting & Monitoring.
• To ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate.
• To closely monitor productivity rate and to proactively respond with action items to improve results.
• To review goal for each team based on daily, weekly and monthly management reports and intiate plans to improve results.
• To monitor lead management and rostering of staff in an effective and fair manner including attendance / maintain low staff turnover rate.
• To monitor attendance and maintain low staff turnover rate.
• To manage TM cost through billable hour method.
• To prepare Monthly Report (Sales Performance, Call Leads, Telemarketing Activities, Monthly summary report for campaign activities).
• Proactive feedback / enquiries from team member.
• To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction.
• To handle and resolve enquiries escalated from team members as necessary.
• Any other duties as assigned.

Experience:

3 years required

Skills:

Project Management, Digital Marketing, Google Analytics, Adobe Photoshop, Social media

Job type:

Full-time

• Develop and execute marketing plans and campaigns to achieve business objectives.
• Conduct market research to identify trends, customer needs, and competitive landscape.
• Create and manage content for various marketing channels, including social media, email, and the company website.
• Collaborate with cross-functional teams to ensure cohesive messaging and branding.
• Measure success and failure in a timely matter to identify next actions for marketing campaigns.
• Manage relationships with external vendors and agencies.
• Stay updated on industry trends and best practices.
• Bachelor's degree in Marketing, Business Administration, Communication Arts or a related field.
• 3+ years of experience working in marketing or a related role.
• Strong understanding of digital marketing tools and technique.
• Proficient in Adobe Photoshop and other graphic design software.
• Demonstrated aptitude to think creatively and analytically within a problem-solving setting.
• Experience in an insurance environment is advantageous.
• Skills.
• Digital Marketing Proficiency: Understanding of digital marketing strategies, including SEO, SEM, email marketing, and social media marketing.
• Project management: Abitlity to manage multiple projects simultaneously, ensuring timely delivery and adherence to deadlines.
• Analytical: Proficiency in analyzing data and identifying new opportunities and features that can enhance e-commerce traffic, sales, and customer satisfaction.
• Creativity: Innovative thinking to develop unique marketing strategies and campaign.
• Graphic Design: Proficiency in graphic design software (e.g. Adobe photoshop) to create visual content.
• Technical: Familiarity with MarTech tools (e.g.Insider), CRM systems, and analytics platforms (e.g. Google Analytics).
• Communication: Exceptional abilities in both written and verbal communication (both in Thai and English) as well as interpersonal aptitude.

Skills:

Oracle, Java, SQL

Job type:

Full-time

• Design, develop, and maintain scalable Java applications and backend services.
• Write efficient and maintainable code following industry best practices.
• Design and implement complex SQL queries, stored procedures, and performance tuning for both MSSQL and Oracle.
• Collaborate with front-end developers, QA engineers, and business analysts to deliver high-quality solutions.
• Analyze application requirements and provide technical design and implementation solutions.
• Ensure data integrity and security across systems.
• Troubleshoot and resolve production issues related to backend services and databases.
• Participate in code reviews, testing, and documentation.

Skills:

Product Owner

Job type:

Full-time

• Own end-to-end product lifecycle, including visioning, research & data gathering, planning, execution, and measurement; accountable for the quality of work product and overall outcomes produced by the multidisciplinary squad throughout the lifecycle.
• Develop, prioritize and maintain the product roadmap and squad backlog to drive speed-to-market and business impact.
• Provide needs clarity, support solutioning & release planning, and collaborate in providing quality assurance during build and testing of the product capabilities.
• Articulate opportunities and design target journeys and solutions, balancing multi-disciplinary inputs and competing stakeholder priorities with achieving business outcomes.
• Monitor dependencies and risks, and actively work with relevant stakeholders to mitigate or resolve.
• Measure and track performance of key metrics in line with the OKRs; generate insights and feed back into the roadmap and delivery.
• Scribe experience and process-focused user stories in alignment with the digital-first ways of working story writing and ownership model.
• Continuously identify areas of opportunities for the squad and provide input into sprint reviews and retrospectives.
• Build and maintain relationships and collaborate effectively on an on-going basis with cross-functional stakeholders intra and inter domain.
• Identify development needs and provide product mentorship and coaching to the squad.

Skills:

Automation, Leadership Skill, Power BI, Tableau, DevOps

Job type:

Full-time

• Lead the elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across life insurance functions.
• Produce high-quality BA artifacts including BRDs, FRDs, user stories, process flows, data dictionaries, traceability matrices, and use cases.
• Conduct gap analysis between current-state and future-state workflows across new business, underwriting, policy administration, renewals, claims, and surrenders.
• Translate regulatory and business requirements into functional specifications for technology delivery.
• Product and Platform Ownership.
• Own and maintain a prioritized backlog aligned to business and technology roadmaps.
• Define clear user stories with acceptance criteria that engineering teams can execute effectively.
• Support planning, refinement, review, and delivery governance to ensure timely and high-quality implementation.
• Make prioritization decisions balancing business value, risk, scope, and delivery timelines.
• Product Coverage.
• Oversee business analysis for agency, customer, credit life, group life, and ordinary life product platforms.
• Map end-to-end product journeys and ensure requirements support policy lifecycle activities including illustration, application, underwriting, issuance, servicing, claims, maturity, and surrender.
• Partner with actuarial, compliance, legal, operations, and distribution teams to ensure product requirements are commercially viable and operationally sound.
• Stakeholder and Cross-Functional Collaboration.
• Act as the primary liaison between business SMEs, technology teams, QA, data, compliance, and leadership stakeholders.
• Manage stakeholder expectations and communicate roadmap updates, risks, and dependencies proactively.
• Partner with UX/UI teams to define customer and agent experience requirements.
• Drive UAT planning, scenario design, and business sign-off cycles.
• Leadership and Governance.
• Mentor and guide junior business analysts, establishing standards for documentation, estimation, and quality.
• Support governance, issue resolution, and decision-making across multiple workstreams.
• Contribute to continuous improvement in business analysis practices, delivery discipline, and operational effectiveness.
• Education & Experience.
• 10+ years of experience in life insurance business analysis or related product/platform roles.
• Strong experience across life insurance products, including group life and credit life.
• Proven ability to lead end-to-end requirements delivery, process modelling, and UAT.
• Experience working with senior stakeholders and technology delivery teams in a complex environment.
• Familiarity with Agile delivery practices and backlog ownership.
• Technical Competencies.
• Life insurance product lifecycle: illustration, application, underwriting, policy issuance, servicing, claims, maturity/surrender.
• Product types: Term Life, Whole Life, Endowment, ULIPs, Group Life, Credit Life, Annuities, Riders.
• Actuarial concepts: sum assured, premium calculation, mortality tables, surrender values, bonus declarations.
• Reinsurance structures in life: quota share, YRT, co-insurance.
• Agent/broker distribution models, commission structures, and persistency management.
• Life insurance data concepts: in-force policies, lapse ratios, claims incurred, reserving, embedded value.
• JIRA, Confluence, Azure DevOps, or equivalent Agile backlog tools.
• Process modelling: BPMN, Visio, Lucidchart, or equivalent.
• Ability to interpret SQL queries and insurance data models; writing SQL a strong plus.
• Familiarity with API/integration concepts (REST, SOAP) for policy admin system integrations.
• Life insurance core platforms: LifePro, FAST, OIPA, Majesco Life, or equivalent.
• MI/reporting tools: Power BI, Tableau, or equivalent - ability to validate data outputs.
• Behavioral Competencies.
• Exceptional stakeholder management - comfortable presenting to C-suite and regulators.
• Strong facilitation skills for requirements workshops, design reviews, and refinement sessions.
• Ability to manage ambiguity and make prioritization calls in high-pressure, multi-team programmes.
• Structured written communication: clear BRDs, crisp user stories, executive-ready status updates.
• Coaching and mentoring junior BA team members.
• Leadership Competencies.
• Drives Results: Drives operational performance and accountability for stable, high-performing services and timely issue resolution.
• Builds Talent: Coaches and develops team members and strengthen organizational capability and succession readiness.
• Collaborates and Influences: Influences senior technical and business stakeholders to drive alignment.
• Thinks Strategically: Aligns technology operations priorities and investments with business and technology goals.
• Demonstrates Accountability: Owns operational performance, risk, governance, and follow-through on actions.
• Champions Improvement: Drives a culture of automation, innovation, and continuous improvement.

Experience:

5 years required

Skills:

Microsoft Office, Meet Deadlines, Service-Minded

Job type:

Full-time

• Process daily insurance operations activities accurately and on time.
• Support policy administration tasks, including policy issuance, endorsement, renewal, and cancellation processing.
• Verify documents and data to ensure completeness and compliance with company procedures.
• Coordinate with internal teams, partners, and customers to resolve operational issues.
• Prepare and maintain operational records, reports, and supporting documents.
• Monitor workflow status and follow up on pending cases to ensure timely completion.
• Support service quality and operational control activities as assigned.
• Education & Experience.
• Bachelor's degree in business administration, Insurance, Finance, or related field.
• At least 5 years of experience in insurance operations, policy administration, or related administrative work.
• Technical Competencies.
• Knowledge of insurance operations and policy administration processes.
• Ability to review and verify documents and data accurately.
• Proficiency in Microsoft Office, especially Excel and Word.
• Ability to prepare reports and maintain operational records.
• Understanding of compliance and internal control requirements.
• Behavioral Competencies.
• Attention to detail.
• Strong responsibility and accountability.
• Good communication and coordination skills.
• Service-minded and customer-focused.
• Able to work under pressure and meet deadlines.
• Team player with a proactive attitude.

Experience:

2 years required

Skills:

Analytical Thinking, Product Development

Job type:

Full-time

• Support the development and enhancement of products through product analysis, documentation preparation, and effective coordination with relevant stakeholders.
• Assist in pricing activities by preparing and maintaining accurate data and pricing models, ensuring all documents and regulatory filings are fully compliant with OIC requirements and Chubb standards of practice.
• Help prepare product materials, conduct profit testing, and support UAT activities for both new product launches and revamps of existing products.
• Coordinate with cross-functional teams including Actuarial, Product, Operations, IT, and Distribution to support product launches and deliver ongoing projects on time.
• Manage OIC related responsibilities including tracking and monitoring product renewals, staying up to date with new regulations, and preparing required information and submissions as directed by the OIC.
• Perform ad-hoc analysis, reporting, and administrative tasks to support the broader product development and pricing function.
• Proactively build knowledge across product, pricing, and regulatory domains while fostering a positive and collaborative team environment.
• Education & Experience.
• Bachelor's degree in Actuarial Science, Mathematics, Statistics, Economics, Finance, Business, or a related field.
• 0-2 years of experience in insurance, actuarial, product development, or pricing.
• Basic understanding of insurance products and pricing concepts is an advantage.
• Proficient in Microsoft Excel; knowledge of VBA, SQL, or R is a plus.
• Strong attention to detail with the ability to work accurately with data, models, and documentation.
• Good analytical and problem-solving skills with a willingness to learn.
• Effective communicator with the ability to work well in a team environment.
• Technical Competencies.
• Applies actuarial pricing principles to support product development, rate reviews, and portfolio profitability analysis.
• Uses statistical and analytical methods to assess loss trends, claims experience, and pricing adequacy.
• Prepares and validates pricing models, assumptions, and data inputs with accuracy and attention to detail.
• Interprets business and market data to provide clear recommendations for pricing decisions.
• Works effectively with underwriting, product, and finance teams to ensure pricing aligns with business objectives and risk appetite.
• Behavioral Competencies.
• Demonstrates strong analytical thinking and sound judgment when evaluating pricing issues and business impacts.
• Communicates clearly and professionally with internal stakeholders to explain findings and recommendations.
• Shows accountability, accuracy, and attention to detail in delivering work on time.
• Collaborates effectively across teams to support pricing decisions and business objectives.
• Adapts well to changing priorities and responds constructively to feedback and new requirements.

Skills:

Project Management, Microsoft Office, Data Analysis, Power point, Leadership Skill

Job type:

Full-time

• Translate approved agency strategies and business priorities into actionable development plans and initiatives.
• Lead the execution of assigned agency development programs in accordance with established objectives and timelines.
• Monitor implementation progress and recommend improvement actions to address identified gaps.
• Provide updates and recommendations to the Vice President on development initiatives, performance, and operational challenges.
• Agent Recruitment, Development and Retention.
• Implement initiatives to support agent recruitment, onboarding, engagement, and retention in line with approved business plans.
• Coordinate with relevant teams to strengthen agent development and support sustainable agency growth.
• Monitor recruitment and retention performance and identify opportunities for improvement.
• Agency Capability and Productivity Enhancement.
• Lead the implementation of initiatives to enhance agent capabilities, sales effectiveness, and productivity.
• Coordinate with relevant teams to deliver agent and leadership development programs.
• Monitor program effectiveness and recommend improvements based on business needs and performance results.
• Performance Monitoring and Reporting.
• Monitor agency development performance against established KPIs and business targets.
• Analyze performance trends, identify gaps, and recommend corrective actions.
• Prepare management reports and provide updates on the progress and effectiveness of agency development initiatives.
• Escalate significant performance issues and propose solutions to the Vice President.
• Team Leadership and Management.
• Lead, manage, and develop team members to achieve departmental objectives and agreed performance targets.
• Establish team work plans, assign responsibilities, and monitor individual and team performance.
• Provide coaching and guidance to strengthen team capabilities, accountability, and effectiveness.
• Manage team resources and priorities within approved budgets and delegated authority.
• Stakeholder Collaboration.
• Collaborate with Agency Sales, Training, Operations, Compliance, and other relevant functions to execute agency development initiatives.
• Coordinate with agency leaders and internal stakeholders to ensure effective implementation of development plans.
• Identify operational challenges and recommend process improvements.
• Governance and Compliance.
• Monitor agency development activities for compliance with applicable regulatory requirements, internal policies, and approved procedures.
• Identify and escalate potential risks, compliance concerns, and operational issues to the appropriate management level.
• Support control measures and continuous improvement initiatives within the scope of responsibility.
• Key Accountabilities.
• Effective execution of assigned agency development plans and initiatives.
• Achievement of agreed agency development KPIs and performance targets.
• Improvement in agent capabilities, productivity, engagement, and retention through collaboration with relevant teams.
• Effective team leadership and achievement of team objectives.
• Timely performance reporting and implementation of improvement actions.
• Compliance with applicable regulations and internal policies within the scope of responsibility.
• Education & Experience.
• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• A Master's degree is an advantage.
• Minimum 8-10 years of experience in insurance, agency development, sales management, or a related field.
• Proven experience in agency development, business planning, performance management, and team leadership.
• Experience in managing cross-functional projects and driving business improvement initiatives.
• Experience in the life insurance industry is preferred.
• Technical Competencies.
• Agency Development: Knowledge of agency development strategies, agent recruitment, capability development, and retention.
• Business Planning & Performance Management: Ability to develop action plans, monitor KPIs, analyze performance, and recommend improvement initiatives.
• Data Analysis & Reporting: Ability to interpret business data and prepare management reports to support decision-making.
• Project Management: Ability to manage development initiatives, coordinate stakeholders, and monitor implementation progress.
• Insurance Industry Knowledge: Understanding of life insurance products, agency distribution channels, and relevant regulatory requirements.
• Digital & Analytical Skills: Proficiency in Microsoft Office, particularly Excel and PowerPoint, and the ability to use data to support business decisions.
• Behavioral Competencies.
• Leadership & People Development: Leads, coaches, and develops team members to achieve performance objectives.
• Communication & Collaboration: Communicates effectively and works collaboratively with cross-functional teams and stakeholders.
• Results Orientation: Focuses on achieving targets, improving performance, and delivering measurable outcomes.
• Problem-Solving & Decision-Making: Analyzes issues, identifies root causes, and recommends practical solutions.
• Adaptability & Continuous Improvement: Adapts to changing business needs and drives improvements in processes and work practices.
• Integrity & Accountability: Demonstrates professionalism, ethical conduct, ownership, and accountability.

Experience:

1 year required

Skills:

Good Communication Skills, Microsoft Office, English

Job type:

Full-time

• Review the partner quotation/ premium request.
• Responsible for the quotation process since receiving partner information until quotation distribution.
• Responsible partner emails on the daily basis.
• Work closely with sales, brokers, and other related departments.
• Ensure all quotation comply with underwriting guidelines.
• Deliver all assign tasks within committed service level agreement.
• Reporting Relationships.
• Bachelor's degree in any field.
• New Graduated or 1-2 Years Experienced.
• Experience to work with team members.
• Good communication skills.
• Fair English communication skills.
• Microsoft office skill.
• Communication skill.

Skills:

Database Administration

Job type:

Full-time

Agency training.

Job type:

Full-time

• รับและตรวจสอบข้อมูลการเคลมประกันรถยนต์จากลูกค้าทางโทรศัพท์ อีเมล หรือแพลตฟอร์มออนไลน์.
• ประเมินข้อมูลเบื้องต้นของการเคลมให้ครบถ้วนและถูกต้อง.
• มอบหมายและส่งต่อเคลมไปยังเจ้าหน้าที่ประเมินความเสียหาย อู่ซ่อมรถ หรือเจ้าหน้าที่ภาคสนามที่เหมาะสมตามพื้นที่ ประเภทเคลม และปริมาณงาน.
• ประสานงานกับลูกค้า อู่ซ่อมรถ และทีมงานภายใน เพื่อให้กระบวนการเคลมเป็นไปอย่างรวดเร็วและมีประสิทธิภาพ.
• ติดตามสถานะการเคลมและแจ้งความคืบหน้าให้ลูกค้าและผู้เกี่ยวข้องทราบอย่างสม่ำเสมอ.
• บันทึกข้อมูลการจัดการและการติดต่อสื่อสารทั้งหมดลงในระบบจัดการเคลมอย่างถูกต้อง.
• ส่งต่อกรณีที่ซับซ้อนหรือเร่งด่วนให้กับหัวหน้างานหรือทีมงานเฉพาะทางตามความเหมาะสม.
• ปฏิบัติงานให้สอดคล้องกับนโยบายบริษัท ข้อกำหนดทางกฎหมาย และข้อตกลงการให้บริการ.
• วุฒิการศึกษาระดับปริญญาตรี หากมีความรู้ด้านประกันภัยหรือบริการลูกค้าจะได้รับการพิจารณาเป็นพิเศษ.
• มีประสบการณ์ด้านการจัดการเคลมหรือบริการลูกค้าจะได้รับการพิจารณาเป็นพิเศษ.
• มีทักษะการจัดการและทำงานหลายอย่างพร้อมกันได้ดี.
• มีทักษะการสื่อสารและมนุษยสัมพันธ์ที่ดีเยี่ยม.
• สามารถใช้โปรแกรมจัดการเคลมและโปรแกรมสำนักงานพื้นฐานได้.
• สามารถทำงานภายใต้ความกดดันและรับมือกับปริมาณงานที่มากได้.

Experience:

5 years required

Skills:

Power point, Automation, Leadership Skill, English

Job type:

Full-time

• Own end-to-end SLA and KPI performance across all Service Desk request types - quotes, new business/binds, car inspection coordination, renewals, and endorsements - ensuring targets are consistently met.
• Manage day-to-day work allocation and capacity planning across a team of approximately 50, balancing volume, complexity, and channel mix (TQM, SSW, SCB, IDP, LEI and other producer partners).
• Track team and individual performance against KPIs, providing regular reporting, coa ...
• Responsible for other duties within service desk such as pre-inspection QC, updating partner template, producing renewal notice and other adhoc request such as UATs and demos.
• Identify and lead process improvement initiatives - both IT-enabled (RPA, workflow automation, AI-assisted classification and triage) and non-IT (process redesign, standard work, escalation protocols) - to streamline operations and reduce cycle times.
• Partner with Technology and Analytics teams to prioritize and implement automation opportunities that reduce manual handling and improve straight-through processing.
• Act as the primary point of contact for distribution and producer partner teams, proactively troubleshooting service issues, resolving escalations, and building partner confidence in the service offering.
• Establish and maintain a quality assurance framework to ensure consistent, accurate service delivery across all request types.
• Build a scalable, resilient team structure and talent pipeline, including team leads/supervisors, capable of sustaining performance as volumes and complexity evolve.
• Report regularly to the COO and senior leadership on SLA performance, backlog health, root causes of service issues, and progress against improvement initiatives.
• Champion a culture of continuous improvement, accountability, and partner-centric service across the team.
• 10+ years of experience in operations, service delivery, or call center/service desk management, including at least 5 years in a senior leadership role.
• Proven experience managing a large team (40+ staff), including managing through supervisors or team leads.
• Track record of designing and delivering SLA/KPI frameworks and driving measurable service improvements.
• Experience leading process improvement or automation initiatives (RPA, workflow automation, AI-enabled tools) in an operational setting.
• Experience partnering with distribution, sales, or broker/partner-facing teams in an insurance, financial services, or similar B2B2C environment.
• Experience operating in a multinational or matrixed organization, ideally within insurance or financial services.
• Strong command of English communication, both written and verbal, for reporting to senior and regional leadership.
• Proficiency with Excel, PowerPoint, and reporting/BI tools (e.g., Power BI) to analyze performance data.

Experience:

5 years required

Skills:

Product Development, English

Job type:

Full-time

• Business Development: Support the supervisor in developing SPL business to achieve the company's annual financial targets, such as NWP, LR, and COR.
• Underwriting: Develop, review, and maintain underwriting standards, product rules, and operational processes for assigned personal lines insurance products.
• Compliance: Ensure product launches comply with regulatory requirements and company compliance guidelines.
• Major.
• Provide technical underwriting support to internal& external stakeholders to ensure the product is aligned with the Underwriting guidlines Miscellaneous Products.
• Coordinate with Sales, Product, Claims, Operations, Actuarial, Risk, Compliance, and other relevant teams to resolve underwriting issues and support business initiatives.
• Assist in monitoring portfolio performance, including premium growth, loss ratio, claims trends, retention, and profitability, and recommend corrective actions when needed.
• Assist in product launches, product revisions, and underwriting process improvement within the timeline.
• Handle referrals and escalations from junior underwriters or business partners, providing technical guidance and decision support.
• Review policy documents and related underwriting documentation for accuracy and compliance.
• Support training and coaching of underwriting team members and other internal stakeholders.
• Contribute to ad hoc projects, management reports, and business analysis as assigned.
• Bachelor's degree or higher in Insurance, Finance, Business Administration, or a related field.
• Minimum 5 years of Underwriting experience in Miscellanous Proudcts ( or Personal lines-Non Motor insurance).
• Experience in product development, OIC product filing, and product innovation.
• Experience working with cross-functional teams: Claims, Sales, Partnership, Digital Business.
• Strong knowledge of insurance underwriting processes and personal line insurance products.
• Strong command of English and Thai, both written and spoken.
• Professional, proactive, and able to work independently with minimal supervision.
• High integrity, customer focus, and strong ownership mindset.
• Ambition, adaptable, and open to change management.
• Relevant insurance certifications are an advantage.