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Skills:

IC License, IP License, CFP, English

Job type:

Full-time

• Develop Unit Linked capability of agents through agency leader development, curriculum, sales tools this includes: TTT, certified agents, investment workshops, UL training schedules, trainer resource and budget control.
• To liaise with agency channels to create Unit Linked sales training and provide appropriate academic support.
• Work closely with other agency functions and/or external organization to ensure the provided programs are align and support business strategy..
• Develop curriculum based on the company requirements.
• Monthly meetings with CASO and working team with detailed actions on requirements.
• Design new curriculum for agency forces to come up with new initiative for driving sustainable growth..
• Provide comprehensive training to support key strategies of the company ( i.e. product knowledge, sales skills, and management program).
• Plan and execute training schedules, manage training resource and allocated budget.
• Evaluate the courses to feedback for curriculum development..
• Plan and execute training events for agents in the upcountry and to ensure that the roadshow support sales strategy.
• Support agents and agency leaders to work efficiently and keep up for high quality performance.
• Support agency channel s activities and other activities related to company, regional office, or global office.
• Support Chubb s financial planner and full-time agent development program aka Champion Hubb program.
• Other assignments.
• Bachelor s degree or higher in Education, Business Administration, Learning Technology, HRD or related field.
• Experience in conduct training and curriculum development, especially in IC license and Unit Linked product.
• Have IC license or IP license, the professional financial planning certificates (i.e. CFP, AFTP, FChFP or AChFP) are preferable.
• Preferable experience working for life insurance company in agency channel but not always necessary.
• Good command in English..
• Competency require (Knowledge, Skills, Attribute).
• Excellent communication / presentation / public speaking / problem solving and people management skill.
• Be able to perform multi-tasking and prioritizing.
• Eager to learn and adopt new approach to achieve the company s goals.
• Ability to work independently.
• Positive attitude.

Experience:

1 year required

Skills:

3D Animation, English, Thai

Job type:

Full-time

• Early Years (The 3D Pen Explorers): Introduce young children to spatial thinking using 3D pens. You'll help them develop fine motor skills while "drawing" their own toys and structures in mid-air.
• Primary (The Tinkercad Creators): Teach the fundamentals of 3D geometry and "block-building" logic using Tinkercad.
• Secondary (The Fusion 360 Engineers): Guide older students through professional-grade parametric modeling in Fusion 360, focusing on functional parts and complex design ...
• The Lab (3D Printing): Oversee the "print farm" managing slicer software, changing filaments, and showing students how to troubleshoot their prints.
• Hands-On Facilitation: Assist in the delivery of workshops by providing guidance, fun, and creativity to students as they move from 2D drawing to 3D equipment.
• Lab Stewardship: Maintain a "Lab-ready" environment resetting workstations, organizing tools, and ensuring consumables (3D pen, filament, 3D board) are stocked and ready.
• The Troubleshooting Guru: Be the first responder for minor technical glitches, from clearing a nozzle clog to recalibrating 3D printer.
• Safety Watch: Act as a vigilant eye on the floor, ensuring all student are following "best practice" safety protocols to keep the lab a productive, injury-free zone.
• Who You Are
• A "Swiss Army Knife" Maker: You have a foundational grasp of multiple disciplines perhaps a mix of 3D pen and printing, basic Tinkercad program, mentoring, and kid friendly instructor.
• A Natural Problem-Solver: You don't wait for instructions when you see a messy workbench; you take initiative to keep the space professional.
• An Empathetic Teacher: You remember what it was like to be a beginner. You have the patience to explain a concept three different ways until it finally clicks for a student. Encourage student to redesign once they fail and learn the important word called Resilience .
• Schedule & Details.
• Time: After-school hours (2:00 PM - 5:00 PM).
• Commitment: Part-time / Full-time (Depend on ECA Schedule).
• Location: International/ Local School Campus (Bangkok).
• Software.
• High proficiency in Tinkercad and Fusion 360.
• Hardware.
• Hands-on experience with 3D pens and 3D printers.
• Versatility.
• The ability to switch gears from "play-based learning" with 3-year-olds to "technical coaching" with 11-year-olds.
• Patience.
• 3D printing involves trial and error; you should be great at turning "failed prints" into learning moments.
• Communication.
• Good command of writing and speaking English.
• How to Apply.
• Send your resume and a few photos of 3D projects (your own or your students') to [email protected].
• Safety First: As this role involves working with children, a valid background check/clearance is mandatory.

Experience:

No experience required

Skills:

Thai, English

Job type:

Full-time

• รักการออกกำลังกาย มีบุคลิกภาพดี และมีรูปร่างที่เหมาะสมกับอาชีพเทรนเนอร์.
• มีใจรักงานบริการ มนุษยสัมพันธ์ดี และมีทักษะในการสื่อสารที่เข้าใจง่าย.
• มีความรับผิดชอบสูง ตรงต่อเวลา และพร้อมเรียนรู้เทคนิคการสอนใหม่ๆ.
• มีความรู้ด้านสรีรวิทยา กายวิภาคศาสตร์ หรือวิทยาศาสตร์การกีฬา.
• หากมีใบเซอร์ (Certificate) จากสถาบันที่รับรอง หรือมีประสบการณ์สอนจะพิจารณาเป็นพิเศษ..
• ข้อมูลเกี่ยวกับผลตอบแทน (Remuneration & Benefits).
• รายได้รวม: เงินเดือนประจำ + ค่าคอมมิชชั่นการขาย + ค่าชั่วโมงสอน (Incentive).
• โบนัส: โบนัสประจำปีตามผลประกอบการ.
• สวัสดิการพิเศษ: สิทธิ์ออกกำลังกายฟรีทุกสาขา และส่วนลดสินค้าในเครือ.
• วันหยุด: วันหยุดประจำปีและวันหยุดพักผ่อนตามนโยบายบริษัท..
• วัฒนธรรมองค์กร (Work Culture) เราเน้นการทำงานเป็นทีมแบบ "Professional Family" ที่พร้อมส่งต่อความรู้ระหว่างกัน เราสนับสนุนให้เทรนเนอร์พัฒนาทักษะตนเองอยู่เสมอ เพื่อก้าวไปสู่การเป็น Senior Trainer หรือหัวหน้าทีมเทรนเนอร์ในอนาคต.

Skills:

Legal, Safety Management, Microsoft Office

Job type:

Full-time

• Primary point of contact for individual emergency calls from the GP&S SOC for the APAC region.
• Some of these calls will need to be handled exclusively by GP&S and others may need additional support teams to assist, such as Employee Relations.
• Primary escalation path for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.
• Develop training plans for GP&S and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
• Lead the Behavioral Threat Assessment Team (BTAT) training and operations across the APAC region.
• Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.
• Maintain accurate reporting records to track trends and identify which incidents may require additional support/resources.
• Work directly with GP&S s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities security posture.
• Ensure GP&S s guidance and response actions are aligned with Accenture s Policies.
• Bachelor s degree in security & safety management, Risk Management, Crisis Management, Organizational Leadership, Behavioral Science, or relevant field.
• Minimum of 10 years experience working in emergency response/crisis management, and at least 5 years of working with behavioral threat assessment and management.
• Minimum of 3 years experience working directly with corporate support functions such as Human Resources, Legal, Workplace, etc.
• Minimum of 3 years experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.
• Preferred Skills.
• Excellent organization, analytical, and communication skills.
• Calm under pressure and ability to provide clear guidance and direction during stressful situations.
• Rapport and influence building skills.
• Stake Holders management and relationship building.
• Excellent customer service.
• Ability to learn quickly and to multitask; be adaptable and flexible.
• Ability to adhere to timelines and deadlines with effective time management skills.
• Must be able to work with and protect highly confidential information.
• Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business.
• Ability to analyze operational data and summarize for leadership to make informed decisions.
• Comfortable with ambiguity with the ability to drive towards clarity for positive impact.
• Language skills preferred.
• APATAP CTM certification, ASIS CPP certification, DHS TERC certification.
• Other requirements: Ability to work non-standard hours, be on call (24X7), including weekends and holidays as required. Ability to travel 25% of the time. You will also have opportunities to hone your functional skills and expertise in an area of specialization.
• We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career.
• Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
• About Accenture.
• Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships.
• We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills:

Payroll, Project Management, Compliance, English

Job type:

Full-time

• Study, benchmark, analyze, and design organizational structures to ensure strategic alignment with the company s goals and direction.
• Ensure the organizational structure of all entities within the group is designed in accordance with established principles.
• The design of organization structures, job descriptions, and RASCI with clear alignment to business direction.
• Workforce planning (workforce sizing, structure, and allocation) to ensure optimal workforce efficiency and scalability.
• Conduct workforce analysis (e.g., span of control, layering, workforce ratios) to support organization effectiveness.
• Provide expert consultation to Human Capital stakeholders on organizational design matters, including organization structure design, job descriptions, job-relationship (RASCI), and alignment with policies, and offer support to internal development teams on job/position-related aspects.
• Collaborate with Compensation & Benefits team to ensure proposed structures and headcount plans are aligned with budget constraints and job evaluation frameworks.
• Manage and maintain the integrity of organizational structure data within HR systems by ensuring accuracy, conducting regular reviews for alignment with approved designs, and monitoring headcount against budgets.
• Lead initiatives to cleanse and standardize job-related data, including Job Codes and Families, ensuring correct mapping and resolving inconsistencies.
• Manage the Job Library master and oversee the database of job descriptions and titles for the entire ThaiBev Group.
• Headcount Planning & Governance.
• Conduct and coordinate end-to-end headcount planning processes (annual, mid-year, and ad-hoc).
• Aligned with organization design principles.
• Validated with Compensation & Benefits team for budget and cost implications.
• Monitor and control actual vs. approved headcount, highlighting gaps and structural inefficiencies.
• Act as governance gatekeeper for headcount and position changes, ensuring alignment with approved organization structures.
• Provide workforce insights on Structure efficiency, Span of control and layering, and Workforce allocation across functions.
• Provide expert advice and solutions to HR Business Partners, HCIS, and Shared Services on position management for all employee lifecycle events (new hires, transfers, payroll, promotions, recruitment).
• Address and resolve system-related issues concerning Human Capital System Team and Human Capital Information Systems (HCIS), and rectify data inaccuracies arising from HR processes.
• Identify, recommend, and manage the implementation of improvements to organization design processes and systems, including innovative solutions and policy changes.
• Apply project management methodologies to oversee and drive organization design-related projects.
• Support organizational transformation through effective communication and change management practices.
• Provide expert consultation and support on headcount and employee information management, ensuring policy compliance.
• Investigate and resolve complex position management issues, generate and maintain HR reports and queries.
• Conduct training / communication sessions, and develop necessary user documentation and training materials for organization design processes and system functionalities.
• Collaborate with Compensation & Benefits team on job evaluations, and budget and cost implications.
• Support organizational transformation and change management initiatives.
• Job Skills & Qualifications.
• Bachelor s Degree or higher with a recognized university degree in Human Resource Development or Human Resources Management, Business Administration, General Management, Political Science, Psychology or other related fields.
• Minimum of 4 years of progressive experience in organization design, job architecture, or a related HR function.
• Comprehensive understanding of organization design and/or workforce planning principles, methodologies, and best practices.
• Demonstrated proficiency in working with HRIS systems (e.g., SAP SuccessFactors, Workday) and advanced skills in data management and analysis using tools like Excel.
• Strong analytical and problem-solving abilities with a proven track record of interpreting complex data and providing actionable insights.
• Strong organizational and interpersonal skills; able to coordinate with multiple stakeholders.
• Comfortable working in a fast-paced environment with evolving priorities.
• Good command of English and Thai in both written and spoken communication.
• Experience in job evaluation and workforce planning are a plus.

Job type:

Internship

• Be responsible for facilitating until the delivery of the qualification training on agreed schedule.
• Support training session by preparing training documents and materials.
• Facility to run the online/ On-site session smoothly.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, virtual classroom training, e-learning, etc.
• Provide and summarize the status of training hour or learning reports to management.

Experience:

No experience required

Skills:

Sales, Market Research, Customer Relationship Management (CRM), Thai, English

Job type:

Full-time

• Identify, develop, and close new business opportunities by offering tailored people development solutions to clients.
• Drive sustainable revenue through client acquisition and expanding existing accounts to meet sales targets.
• Serve as a trusted advisor, managing end-to-end engagements and ensuring the delivery of effective solutions.
• Keep abreast about industry trends, market demands, and emerging people development practices.
• Build and maintain strong relationships with HR leaders, decision-makers, and other key stakeholders to drive revenue growth.
• What experience do I need?.
• 0-8 Years in business analyst, consultative selling, or business development - preferably in a professional service industry.
• Fresh Graduate Welcome.
• What competencies should I have?.
• Strong prospecting skills.
• Exemplary phone manner.
• Consultative sales ability.
• Comfort in selling over the phone to consumers (B2C).
• Exceptional interpersonal and communication skills.
• Ability to network - connections to business communities.
• What are the must haves ?.
• Are fluent in business level of Thai and English.
• Value teamwork and collaboration.
• Potential and/or Interest to become trainer.
• University or College Degree in any relate field.
• What benefits would I receive?.
• Dale Carnegie s extensive training opportunities for personal and professional development.
• Highly global, professional, top quality and fun working environment.
• Breakthroughs for personal and career development.
• What is the compensation plan?.
• Salary structure with bonus program.
• Overrides on individual and team success and year-end bonus package.
• World-class benefits and welfare for all Gens.
• Trainer professional package when become a certified trainer.
• Interested applicants, please apply online at http://www.dalecarnegie.com/careers/ AND send your resume to [email protected]
• Dale Carnegie Thailand.
• 195 One Bangkok Tower 4, 15th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand.

Skills:

Research, Excel, Power point, Japanese, English

Job type:

Full-time

• Provide strategic advisory services and tailored solutions to Japanese corporate customers and relationship managers on financial management, regulatory compliance, and cross-border business matters to support JPC Banking s business promotion.
• Collaborate with other segments in Krungsri, MUFG, and partner banks to develop and enhance cross-border business opportunities, including inbound (foreign investment in Thailand) and outbound (Thai investment overseas), through joint initiatives and preliminary consultations.
• Build and maintain strong relationships with public entities and external organizations (e.g., BOI, MOC) to promote investment opportunities and facilitate regulatory engagement.
• Organize and support internal and external seminars, workshops, and knowledge-sharing sessions on topics related to cross-border business and strategic advisory.
• Undertake special projects and additional tasks as required by managements, aligned with the vision and mission of Krungsri and MUFG.
• Job Qualification.
• Bachelor s / master s degree in economics, Banking and Finance or related fields.
• Total working experience at least 10 years.
• Minimum 3 years of experience in Corporate Banking business.
• Experienced in Relationship management and/or Advisory business.
• Proficient in Thai, English.
• Proficient in Japanese is a must.
• JLPT N1 or N2.
• Proficient in excel, power point and word applications.

Skills:

Sales, English

Job type:

Full-time

• Leading the sales team to reach sales target.
• Coach and motivate salesperson.
• Track sales goal and reporting result.
• Understand our ideal customer and can relate to the products.
• Able to work 6 days per week****.
• Bachelor s degree in and field.
• Coaching and motivating skill.
• Excellent customer service ability.
• Strong oral and written communication both Thai and English..

Skills:

Project Management

Job type:

Full-time

• Organization Design & Workforce Planning - Lead organization structure design and workforce planning to ensure agility, efficiency, and alignment with business strategy..
• Talent, Performance & Succession - Drive integrated talent management, including performance management, talent review, and succession planning to build a strong leadership pipeline..
• Development & Career Growth - Design and implement development frameworks, career pa ...
• Engagement, Culture & Employee Experience - Lead engagement initiatives and culture transformation to strengthen employee commitment and embed desired behaviors..
• HR Analytics & Transformation - Leverage HR data and insights to drive decision-making, and lead organization-wide change and transformation initiatives..
• Lead organization structure design and workforce planning to ensure clarity, efficiency, and future readiness.
• Drive end-to-end performance management, talent review, and succession planning processes.
• Design and implement development and career frameworks (e.g., IDP, career path, capability programs).
• Lead employee engagement, employee experience, and culture transformation initiatives.
• Utilize HR data, dashboards, and workforce insights to provide strategic recommendations.
• Drive change and transformation initiatives with strong stakeholder alignment and execution.
• Act as OD Center of Excellence (CoE) to develop frameworks, tools, and ensure effective implementation with HRBPs and business leaders.
• Ensure strong execution through planning, communication, tracking, and impact measurement.
• Bachelor s degree in human resources, Organization Development, Business Administration, or related field (Master s degree preferred).
• 6-10 years experience in one or more of the following areas: Organization Development, Performance Management, Employee Engagement / Culture, Talent, Workforce, or Organization Effectiveness.
• Experience in FMCG, large corporate, or consulting is a strong advantage.
• Proven experience in driving company-wide initiatives or transformation projects.
• Strong strategic thinking with hands-on execution capability.
• Excellent project management and multi-stakeholder coordination skills.
• Strong analytical and structured thinking (comfortable with data, dashboards, and insights).
• Strong communication and facilitation skills with all levels of management.
• High ownership, proactive, resilient, and execution-driven mindset.

Experience:

1 year required

Skills:

Ability to travel upcountry, Mandarin

Job type:

Full-time

• Provide Chinese-Thai translation support for internal communication within the organization, including meetings and various discussions.
• Support the sales team in client visits and coordinate with clients on behalf of the sales team.
• Travel to client sites (including project sites) to provide interpretation support and coordination as required.
• Assist the sales team with general administrative tasks and other assigned administrative duties.
• Proficient in Chinese and Thai (both spoken and written).
• HSK Level 4 or above (Levels 5-6 will be given special consideration).
• Good communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Able to travel to client sites as needed.
• Responsible, flexible, and able to work in a team environment.
• Prior experience in translation or coordination is a plus.

Skills:

Creativity

Job type:

Full-time

• Deliver nationwide skincare training and workshops for Beauty Advisors, consultants, and VIP clients.
• Lead advanced demonstrations and ensure perfect execution of skincare protocols, both in-store and in treatment spaces.
• Contribute to educational content and learning tools for skincare development.
• Field Coaching & Customer ExperienceConduct on-counter coaching to strengthen consultation skills and service excellence.
• Observe and guide teams to ensure consistent, high-quality customer engagement.
• Support the implementation of enhanced skincare rituals and services.
• Beauty Tech LeadershipLead the execution and training of diagnostic and analysis tools (e.g., skin scanners, digital analyzers, or skin-tech devices).
• Ensure high adoption and correct usage across all field teams.
• Brand RepresentationAct as spokesperson at events, workshops, press interactions, and influencer activities.
• Conduct personalized consultations and expert sessions for high value clients and media.
• A passionate skincare advocate who can translate science into stories. Someone who loves educating, coaching, and inspiring others. You thrive in front of audiences whether that's teams, consumers, or media. You understand customers deeply and can turn expertise into memorable experiences.
• You are energetic, confident, and driven by the mission of elevating skincare standards nationwide.
• To Be Successful, You Should HaveStrong expertise in skincare, skin physiology, or beauty education.
• Experience in coaching, training, or presenting in beauty, spa, or luxury retail environments.
• Clear communication and storytelling skills to simplify scientific concepts.
• Strong stage presence and confidence in leading workshops or events.
• High emotional intelligence and the ability to inspire and influence others.
• What's In It For YouA national leadership role where your expertise shapes customer experience and internal capability.
• Opportunities to represent the company at high impact consumer and media events.
• A fast-growing environment that encourages creativity, innovation, and personal growth.
• Real ownership from day one and the ability to influence training standards nationwide.
• Who We Are L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with 42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
• We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Skills:

Industry trends, Microsoft Office

Job type:

Full-time

• Conduct comprehensive training needs analyses across all departments.
• Develop and implement innovative learning strategies and programs that align with our organizational goals.
• Collaborate with department heads to create tailored training plans and learning activities.
• Support and develop departmental trainers, providing ongoing coaching and guidance.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities.
• Introduce and manage cutting-edge learning solutions, including e-learning and blended learning approaches.
• Foster a culture of continuous improvement and employee engagement.
• Ensure global brand and culture initiatives are seamlessly integrated into the hotel's operations.
• Administer and leverage core learning resources, such as our Learning Management System.
• Certify hotel trainers and facilitators to deliver various programs effectively.
• Stay abreast of industry trends and best practices in learning and development.
• Adapt training programs to suit the unique needs of a hotel environment.
• Qualifications Bachelor's degree in Human Resources, Education, Business Administration or a related field.
• Proven experience in a similar learning and development role, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office suite and familiarity with Learning Management Systems (LMS).
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a passion for employee development.
• Innovative thinker with the ability to introduce creative learning solutions.
• Detail-oriented with a keen eye for quality and consistency.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

Skills:

Digital Marketing, English

Job type:

Full-time

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.
• Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform.
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service.
• Take ownership of customer's problems and seek to identify, acknowledge and resolve any customer issues.
• Drive customer projects forward, taking ownership of each project meeting it s objectives.
• What you have .
• Language Skills: English and Thai.
• You will have proven customer service experience with a passion for providing a premium customer experience.
• You are tech savvy with a sound knowledge of all things technology.
• You have worked towards targets and are goal oriented.
• You are always thinking about the customer experience.
• Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Experience:

1 year required

Skills:

Assurance, English

Job type:

Full-time

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
• Minimum QualificationsCompletion of Bachelor's degree.
• Relevant internship experience in Policy, Trust & Safety, or Quality Management, or candidates with 1+ years of working experience in Quality Assurance, Training, or Editorial Review.
• Strong command of English with exceptional attention to detail, clarity, and linguistic consistency.
• Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
• Analytical thinker with experience evaluating qualitative content and using data to inform process improvements.
• Ability to design and deliver interactive, engaging training materials and sessions.
• High level of self-motivation, solution-oriented thinking, and ability to multi-task, prioritize, and meet strict deadlines in a fast-paced, collaborative environment.
• Preferred QualificationsPrior experience in Content Moderation, AI operations, or Technical Writing is a significant plus.
• Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Assurance, Excel, Public Speaking, English

Job type:

Full-time

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

Experience:

1 year required

Skills:

Assurance, English

Job type:

Full-time

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
• Minimum QualificationsBachelor's degree or equivalent experience; 1+ years of experience in quality assurance, training, editorial review, or a related field;.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Strong command of English with exceptional attention to detail, clarity, and linguistic consistency.
• Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
• Analytical thinker with experience evaluating qualitative content and using data to inform process improvements. Ability to design and deliver interactive, engaging training materials and sessions.
• High level of self-motivation, solution-oriented thinking, and ability to multi-task, prioritize, and meet strict deadlines in a fast-paced, collaborative environment.
• Excellent written communication skills with emphasis on precision, clarity, and operational feasibility.
• Preferred QualificationsPrior experience in content moderation, AI, or technical writing teams is a plus.
• Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Compliance, English

Job type:

Full-time

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Responsibilities: Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

Experience:

5 years required

Skills:

Assurance, English

Job type:

Full-time

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Skills:

Project Management

Job type:

Full-time

• Stewardship & Training - Design and deliver safe use programs, seminars, and Train the Trainer initiatives to build capacity and ensure responsible product use.
• Project Leadership - Lead sustainability projects end to end, ensuring measurable outcomes aligned with Syngenta s strategy.
• Stakeholder Engagement - Build networks, influence policy, and secure partnerships with farmers, government, industry, and academia.
• Internal Collaboration - Work across commercial, regulatory, and marketing teams to embed stewardship and sustainability into business priorities.
• Advocacy & Alignment - Support leadership with materials, represent Syngenta externally, and align local activities with global and regional strategies.
• Qualifications Strong knowledge of crop protection products, stewardship activities, FAO Code of Conduct, and relevant legislation on CP management and food safety.
• Proven ability to design and deliver stewardship and safe use training programs across diverse stakeholders.
• Strong project management skills to lead sustainability initiatives end to end with measurable outcomes.
• Expertise in stakeholder engagement, policy influence, and building partnerships across government, industry, and academia.
• Skilled in cross functional collaboration to integrate stewardship and sustainability into business priorities.
• Effective communicator, able to prepare advocacy materials and represent the company in external forums.
• Strategic thinker with the ability to align local initiatives with global and regional sustainability strategies.
• Data driven approach to monitoring adoption of practices and safeguarding business interests.
• Additional Information
• What We Offer.
• Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.