Senior Manager – Agency compensation will oversee and optimize the entire sales compensation process, including reporting, system enhancements, agent inquiries, and team development, while ensuring compliance and accuracy in compensation calculations and reporting. Manage end-to-end sales compensation processes for both business partners and agents (individuals / corporations). Prepare Income Tax certificate on behalf of agency for Revenue Dept submission. Prepare relevant reports related to compensation. This includes insights/analytics on the effectiveness of campaigns/schemes and detect any mis-selling/inappropriate behaviors. Respond to any queries from regional office / consultant related to sales compensation. Provide requirements and perform UAT for system modification/enhancement e.g., new product/partner setup, changes in compensation schemes, changes in core systems, etc. Respond to agents/brokers/partners' enquiries related to sales compensation as appropriate. Perform the reconciliation and confirmation of compensation to partners as well as prepare the commission report to partners. Perform manual calculation of compensation wherever the system is not ready to support such calculation e.g., Group Life, new compensation scheme before the system implementation is complete, short-term, or tactical incentives, extra bonuses/campaigns, etc. Provide the estimation of compensation accruals to Finance & Accounting as part of month end close process and reduce the variance gap between actual and accrual. Drive the process automation to reduce manual tasks as many as possible. Lead the compensation team to ensure career development/growth for the team. Create monthly, quarterly and annual reports to identify results, trends, and financial forecasts, as required to support financial planning & analysis