Agency Development Planning and Execution

• Translate approved agency strategies and business priorities into actionable development plans and initiatives.

• Lead the execution of assigned agency development programs in accordance with established objectives and timelines.

• Monitor implementation progress and recommend improvement actions to address identified gaps.

• Provide updates and recommendations to the Vice President on development initiatives, performance, and operational challenges.

Agent Recruitment, Development and Retention

• Implement initiatives to support agent recruitment, onboarding, engagement, and retention in line with approved business plans.

• Coordinate with relevant teams to strengthen agent development and support sustainable agency growth.

• Monitor recruitment and retention performance and identify opportunities for improvement.

• Agency Capability and Productivity Enhancement

• Lead the implementation of initiatives to enhance agent capabilities, sales effectiveness, and productivity.

• Coordinate with relevant teams to deliver agent and leadership development programs.

• Monitor program effectiveness and recommend improvements based on business needs and performance results.

Performance Monitoring and Reporting

• Monitor agency development performance against established KPIs and business targets.

• Analyze performance trends, identify gaps, and recommend corrective actions.

• Prepare management reports and provide updates on the progress and effectiveness of agency development initiatives.

• Escalate significant performance issues and propose solutions to the Vice President.

Team Leadership and Management

• Lead, manage, and develop team members to achieve departmental objectives and agreed performance targets.

• Establish team work plans, assign responsibilities, and monitor individual and team performance.

• Provide coaching and guidance to strengthen team capabilities, accountability, and effectiveness.

• Manage team resources and priorities within approved budgets and delegated authority.

Stakeholder Collaboration

• Collaborate with Agency Sales, Training, Operations, Compliance, and other relevant functions to execute agency development initiatives.

• Coordinate with agency leaders and internal stakeholders to ensure effective implementation of development plans.

• Identify operational challenges and recommend process improvements.

Governance and Compliance

• Monitor agency development activities for compliance with applicable regulatory requirements, internal policies, and approved procedures.

• Identify and escalate potential risks, compliance concerns, and operational issues to the appropriate management level.

• Support control measures and continuous improvement initiatives within the scope of responsibility.

Key Accountabilities

• Effective execution of assigned agency development plans and initiatives.

• Achievement of agreed agency development KPIs and performance targets.

• Improvement in agent capabilities, productivity, engagement, and retention through collaboration with relevant teams.

• Effective team leadership and achievement of team objectives.

• Timely performance reporting and implementation of improvement actions.

• Compliance with applicable regulations and internal policies within the scope of responsibility.

Education & Experience

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.

• A Master's degree is an advantage

• Minimum 8-10 years of experience in insurance, agency development, sales management, or a related field.

• Proven experience in agency development, business planning, performance management, and team leadership.

• Experience in managing cross-functional projects and driving business improvement initiatives.

• Experience in the life insurance industry is preferred.

Technical Competencies

• Agency Development: Knowledge of agency development strategies, agent recruitment, capability development, and retention.

• Business Planning & Performance Management: Ability to develop action plans, monitor KPIs, analyze performance, and recommend improvement initiatives.

• Data Analysis & Reporting: Ability to interpret business data and prepare management reports to support decision-making.

• Project Management: Ability to manage development initiatives, coordinate stakeholders, and monitor implementation progress.

• Insurance Industry Knowledge: Understanding of life insurance products, agency distribution channels, and relevant regulatory requirements.

• Digital & Analytical Skills: Proficiency in Microsoft Office, particularly Excel and PowerPoint, and the ability to use data to support business decisions.

Behavioral Competencies

• Leadership & People Development: Leads, coaches, and develops team members to achieve performance objectives.

• Communication & Collaboration: Communicates effectively and works collaboratively with cross-functional teams and stakeholders.

• Results Orientation: Focuses on achieving targets, improving performance, and delivering measurable outcomes.

• Problem-Solving & Decision-Making: Analyzes issues, identifies root causes, and recommends practical solutions.

• Adaptability & Continuous Improvement: Adapts to changing business needs and drives improvements in processes and work practices.

• Integrity & Accountability: Demonstrates professionalism, ethical conduct, ownership, and accountability.