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Skills:

Business Development, Product Development, Quality Assurance

Job type:

Full-time

• Develop a deep understanding of market trends, customer needs, and competitive landscape to shape the product strategy for network solutions, international connectivity, SD-WAN, network security, and WiFi services.
• Define product roadmaps, features, and enhancements based on strategic goals, customer feedback, and technological advancements.
• Collaborate with internal stakeholders, including engineering, sales, and business development, to align product plans with overall business objectives.
• Lead the end-to-end product development process for international network solutions, ensuring timely and cost-effective delivery from concept to launch.
• Work closely with cross-functional teams to translate product requirements into technical specifications for engineering teams.
• Conduct regular product reviews, identify development bottlenecks, and implement solutions to maintain project timelines.
• Stay updated with industry advancements, emerging technologies, and best practices in IPLC, SD-WAN, network security, and enterprise connectivity.
• Drive innovation by evaluating new technologies, architectures, and service models to enhance product offerings.
• Foster effective collaboration between engineering, marketing, sales, and customer support teams to ensure alignment and successful product launches.
• Oversee quality assurance and testing processes to ensure that all products meet high standards of reliability, security, and performance.
• Conduct market analysis and gather customer insights to identify new opportunities for international network solutions and enhancements.
• Utilize customer feedback, competitor bench-marking, and data analytics to refine existing products and guide future development efforts.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field (Master's degree preferred).
• Minimum of 5 years of proven experience in product development and management in the networking, SD-WAN, or WiFi domain.
• Deep understanding of networking protocols, SD-WAN technologies, WiFi standards, and network security principles.
• Strong track record of successfully bringing complex networking products to market.
• Excellent leadership and interpersonal skills, with the ability to collaborate across departments and influence without direct authority.
• Exceptional problem-solving abilities, strategic thinking, and analytical skills.
• Proven experience in agile methodologies and project management tools.
• Excellent communication skills, both written and verbal, with the ability to present technical information to both technical and non-technical audiences.
• Relevant certifications such as CCNA, CCNP, SD-WAN certifications, or equivalent are a plus.

Skills:

Network Infrastructure, Procurement, Electrical Engineering, English

Job type:

Full-time

• To facilitate and define criteria for expansion and support information for a detailed plan of Transport, Fixed Broadband and Internet Network.
• To verify requirements, evaluate the budget, and prepare requests to purchase to the procurement team.
• To collect the input data, verify, summarize the traffic forecast, expansion requirement, and TOR preparation.
• To prepare and verify budgeting plan.
• To monitor network performance for FBB/WiFi core network.
• What we're looking for.
• Bachelor or Master s degree in Electrical Engineering, Telecommunication Engineering, Computer Engineering or related background.
• 3-5 years of experience in Cellular Technology & IT networking.
• Good command of English, Good Human Relationship, Exploration and Learning skill.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.
• What we offer
• Generous health and life insurance coverage.
• Retirement plan with employer contributions.
• Opportunities for professional development and career advancement.
• Discounts on AIS products and services.
• About us
• Advanced Info Service Public Company Limited (AIS) is Thailand's leading integrated telecommunications services provider, offering a wide range of mobile, broadband, and digital services to both consumer and enterprise customers. With a strong focus on innovation and customer-centricity, AIS is committed to delivering world-class connectivity and empowering our customers to thrive in the digital age.
• If this exciting opportunity aligns with your skills and aspirations, we encourage you to apply now.

Skills:

Negotiation

Job type:

Full-time

• Bachelor degree or higher in Computer Science or related filed.
• There are 5-8 years, Experience in Network skills.
• Able to do network design, evaluation, POC, implementation.
• Self-Motivation and Hard Working.
• Able to work some time on night and weekend by job duties.
• Able to troubleshooting related to network problem & connecting equipment.
• Willing to self-study for network knowledge and learn new knowledge from team.
• Good communication,interpersonal, problem-solving, presentation, and negotiation skill.

Skills:

Network Infrastructure, English

Job type:

Full-time

• Good command of English and computer literacy.
• Work @ Sriracha, Chonburi.
• ROLE & RESPONSIBILITY.
• Provide effective and efficient monitoring, troubleshooting, gap improvement, sustainable management, and new projects for the OT system of the Advanced Process Control Network (APCN) with a focus to enhance performance in term of high availability and cyber resilience/ cybersecurity.
• Fully manage of PI system, PI connection, and PI user in all dimensions.
• Collaborate with cross-functional teams to address OT network infrastructure, communication, connection, and information security requirements.
• Leading new projects aimed at enhancing the performance and security of the APCN.

Experience:

7 years required

Skills:

Network Programming, English

Job type:

Full-time

• Design and implement functional network infrastructure and systems with appropriate documentation.
• Build, develop, and maintain SD-WAN environments to enhance connectivity and efficiency.
• Analyze business requirements and collaborate with internal and external teams to optimize network solutions.
• Implement and oversee network security measures to protect data, software, and hardware.
• Engage with technology vendors to provide business-focused solutions.
• Lead deployment and support teams, ensuring smooth implementation of network solutions.
• Establish and maintain strong cross-functional relationships within corporate and local teams.
• Troubleshoot and resolve issues escalated by lower support tiers.
• Manage Azure environments and oversee services such as computing, storage, networking, and security.
• Ensure operational health and security of the Office 365 Suite and MS Exchange policies.
• Provide support for Office 365 issues, including connectivity and mobility challenges.
• 10+ years of experience as an enterprise network engineer.
• 7+ years of experience in network segmentation, URL filtering, and dynamic routing.
• 5+ years of experience with firewalls and network security mechanisms.
• Expertise in network hardware and equipment (Cisco, Citrix SDWAN, Palo Alto, Fortinet).
• Strong knowledge of enterprise-level networking and dynamic routing protocols.
• Experience with firewalls, including UTM environments.
• Ability to work independently and in a team within a fast-paced environment.
• Strong verbal and written communication skills.
• Extensive knowledge of SD-WAN development and maintenance.

Skills:

System Security

Job type:

Full-time

• ดูแล วางแผน และออกแบบ ระบบรักษาความปลอดภัยสารสนเทศ เช่น Firewall, VPN, Email Security, AAA, Cloud Security, Security Consult.
• บริหารจัดการโครงการด้านความปลอดภัยสารสนเทศ.
• ร่วมพัฒนาระบบงานความปลอดภัยด้านสารสนเทศ ระบบต่าง ๆ ด้าน IOT / ระบบ Email / ระบบป้องกันไวรัส.
• ให้คำแนะนำระบบความปลอดภัยด้านสารสนเทศภายใน และภายนอกแก่หน่วยงานต่าง ๆ พร้อมจัดทำคู่มือ และฝึกอบรมทีมงาน และผู้ใช้งาน.
• ประสานงาน ให้คำปรึกษา และแนะนำระบบความปลอดภัยสารสนเทศให้กับพนักงาน และผู้ที่เกี่ยวข้อง.
• งานอื่น ๆ ตามที่ได้รับมอบหมาย.
• วุฒิการศึกษา: ปริญญาตรี วิศวกรรมศาสตร์ / วิทยาศาสตร์ คอมพิวเตอร์ หรือสาขาอื่น ๆ ที่เกี่ยวข้อง.
• ประสบการณ์ทำงาน: 5 - 10 ปี.
• มีทักษะการสื่อสาร วางแผน และเจรจาต่อรอง.

Experience:

6 years required

Skills:

Compliance, Contracts, Project Management

Job type:

Full-time

• Assist in international tax structuring initiatives and special projects.
• Assessment of tax positions and interpretations of our business models.
• Keep up with new tax developments and ensure compliance with local rules and regulations.
• Project coordination responsibilities.
• Support key business initiatives, including modeling for financial impact of taxes.
• Evaluate the current international tax structure and recommend any changes or planning ideas that will optimize the structure.
• Review business agreements and contracts which involve cross border transactions.
• Liaise with external advisors.
• Drive and implement changes required as a result of changes to tax legislation.
• Handle tax audits/queries/investigations/litigations with local tax authorities.
• Contribute to tax awareness and appreciation within the Agoda Group.
• Support on various ad-hoc advisory matters.
• Degree in law or accounting - Chartered Accountant (or equivalent) or graduate degree in taxation preferred.
• 4-6 years of international tax experience in Big 4 public accounting / top law firm / multinational corporation.
• E-commerce or travel industry experience a plus.
• Experience with both mature and developing jurisdictions.
• Strong technical knowledge of international tax laws, both direct and indirect taxes.
• Project management expertise, including strong organizational and change management skills.
• Ability to work independently and productively.
• Ability to develop and maintain partnerships with cross-functional teams within Agoda.
• Strategic thinker with solid business instincts and acumen.
• Self-motivated and results-oriented professional.
• Exceptional interpersonal skills with the ability to interact with all levels of management.
• Ability to have good grasp of the detail whilst understanding the "big picture", and to manage multiple tasks and priorities simultaneously.
• Able to work under pressure and meet strict deadlines, and comfortable working in a fast turnaround environment.
• Team player.
• Professional "get it done" attitude and work ethic.
• Strong attention to detail.
• Energetic and driven personality.
• Adapts well to and is energized by change.
• Strong communication and presentation skills.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Product Development

Job type:

Full-time

• Lead the delivery of monthly reinsurance figures for financial statement and reporting.
• Lead reinsurance implementation covering giving advise at product development stage, participating in system configuration and UAT, managing the treaty and sign-off and ensuring flow of communication to related parties.
• Perform, analyze and deliver other reinsurance related reports and commentaries to meet requirements for financial statement, management presentation, group office repo ...
• Identify room for operating efficiency enhancement as well as proposing and leading to execute the enhancement.
• Keep self-update of relevant policies and regulations in order to continuously being complaint.
• Collaborate with other parties, both internal and external, to resolve operating problems and/or execute solutions.
• Coordinate, respond and support an auditor through a reinsurance auditing process.
• Lead on project/ad-hoc tasks as assigned by Head of AAA in order to fulfill near-term department s goals.
• Provide working guidance and/or advises to more junior team members where appropriate.

Job type:

Full-time

• Perform indicative pricing for requested product.
• Provide profitability analysis and sensitivity test for new and re-pricing product follow latest BE assumption.
• Develop program to calculate premium and non-forfeiture value for new product.
• Prepare product approval report including preliminary risk analysis.
• Coordinate to prepare draft product approval report (PAR) including preliminary risk analysis to Group Office.
• Tracking and follow up information in PAR from related parties to response all Group Office inquiries.
• Help to provide experience analysis as initial proposed assumption such as loss ratio.
• Provide information support to response Q&A log from Group Office.
• Prepare OIC approval report, follow up and coordinate with OIC for all approval process.
• Prepare OIC premium certificate and draft version of policy contract wording and distribute to concerned departments for review to align with OIC announcement.
• Initial consult with OIC for new product before send to approve in order to shorten approval time.
• Product Development and Implementation.
• Coordinate with distribution channel to acquire information for product pricing, development and to obtain internal product approval.
• Coordinate and support information to related departments for product implementation.
• Others.
• Advice junior team member to deliver tasks per their assignment.

Skills:

Power BI, Statistics, Data Analysis

Job type:

Full-time

• Apply best practices in data visualization to create clear, concise, and impactful visuals. Optimize dashboard performance for speed and efficiency.
• Identifies and utilizes the customer data as an insight to provide executive summary report, including provide the analysis with the recommendation.
• Collaborate with commercial team to ensure that Power BI solutions meet their needs.
• Provide training and support to end-users on how to effectively utilize Power BI dashboards and reports.
• Manage and prepare ad hoc reports and analysis as required..
• Bachelor s / Master degree in Data Science, Mathematics, Statistics, Computer Science, Business Administration, Engineering, or other quantitative field.
• 6-7 years of relevant experience in a data analytics or power bi developer will be considered.
• Strong proficiency in Microsoft Power BI. Experience with data modeling, DAX (Data Analysis Expressions), and Power Query (M language).
• Solid understanding of data visualization principles and best practices.
• Strong communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Hands-on experience with databases such as SAP, SQL, and statistical tools such as R, Python.
• Self-driven individual with strong will to learn, tackle the unknowns and contribute to the team and organization.

Job type:

Full-time

• Analyze and Acquire Potential Prepaid Lists: Convert prepaid to postpaid through various channels (e.g., Tele sales, Direct Sales, Online, Retail Shops) and initiate new channels for conversion.
• Create Innovative Plans: Acquire non-AIS RSME customers and potential leads, designing suitable channels for both self-service and sales agent facilitation.
• Define Pricing Strategy: Align with mass offerings.
• Monitor AIS SME & Competitor Offerings: Compare with RSME packages.
• Propose RSME Postpaid Tariff Packages: Include Value Proposition (e.g., online seller solution services) and implement E2E product and marketing packages.
• Propose RSME Handset Campaigns: Include financial promotions.
• Collaborate with Strategic Partners. Continue to find potential ideal value propositions.
• Manage Sales & Marketing Campaigns on Digital Channels: Acquire new subscribers from new SIM and handset bundling.

Job type:

Full-time

• must have a thorough knowledge of the company and an awareness where possible regulatory breaches may occur.
• effectively communicates the company s key ethics principles and compliance regulations.
• work with business units and management to ensure appropriate contingency plans are in place that set guidelines on how to respond to a possible compliance breach.
• manage master project schedule related to HR audits, reporting, findings/recommendations, corrective actions, and changes.
• o Manage process to maintain HR policies in compliance with applicable laws, rules and regulations.
• o Facilitate cross functional teams, facilitated project meeting, develop and maintain project plans and manage/support solution implementations.
• represent HR in investigation, compliant and disciplinary cases. In an event of a regulatory breach occurring, it is important for the compliance officer to have appropriate disciplinary measures in place to avoid a future recurrence.
• design or update internal policies to mitigate the risk of the company breaking laws and regulations, and lead internal audits of procedures..
• Male / Female with age higher than 30 years old.
• Bachelor s or Master degree in Laws, Political Science, Human Resource Management or related fields.
• At least 5 year of experience in Law, compliance or human resource management field.
• Strong understanding in labor law is a must.
• strong analytical, organizational, administrative, and/or project management skills.
• excellent verbal and written communication and presentation skills.
• self-motivated with an entrepreneurial spirit, great work ethic, and ability to work independently to drive project/work through completion..

Job type:

Full-time

• Understand customers complaint, try to find out the root causes by using problem solving skill.
• Propose the new workflow / automatic tool to reduce customers complaint.
• Develop the solution to improve the quality of all fixed broadband services
• Propose new monitoring tool to meet customers' satisfaction (included reporting tool)
• Bachelor or Master's degree in IT / Computer Engineer / Computer Science, IT or related fields.
• At Least 1 years of work experiences in Unix shell script, Python, PHP, DevSecOps, C#
• Have experience in fixed broadband technology or related field.

Experience:

1 year required

Skills:

SEO, Google Webmaster Tools, Google Analytics, English, Thai

Job type:

Full-time

• Researching and analyzing to improve a website's ranking on search engines.
• Developing optimization strategies as well as implementing SEO best practices and activities that increase the company's search engine results rankings.
• Monitoring daily performance metrics to understand SEO strategy performance.
• Efficiently communicating with SEO specialists and other SEO teams to align goals.
• Collaborating with others within the SEO department to manage SEO strategy.
• Tracking projects and providing regular reports and progress updates on project status to each project team as well as other SEO members.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Update content and website links for maximum optimization and search engine rankings.
• One to two years of experience in successfully developing and executing SEO campaigns.
• Understanding of search engine algorithms and ranking methods.
• Experiencing with SEO industry programs, such as Google Analytics or Google Search Console and other third party tools.
• Having knowledge of keyword research and SEO concepts.
• Excellent written and verbal communication skills (email, phone, etc.).
• Comfortable analyzing high volumes of data on a daily basis.
• Familiarity with WordPress or other content management systems.

Skills:

Finance, Sales, Risk Management

Job type:

Full-time

• Act as a knowledgeable resource in Sales Stewardship and Governance, providing expert insights and guidance to our team with a broad range of tenure and experience.
• Develop and implement effective and efficient controls that proactively identify and mitigate risks within our sales processes, ensuring that everyone s voice is heard in this essential work.
• Regularly assess and refine our risk management strategies to align with organizational goals and promote an inclusive culture.
• Lead comprehensive monthly random audits of the sales team, creating an open and supportive atmosphere that encourages honest feedback and participation.
• Analyze audit findings to identify gaps or risks within the Sales Stewardship process, taking proactive measures to address them and ensure all team members feel valued and included.
• Update and maintain Standard Operating Procedures (SOPs) to reflect best practices and ensure robust operational controls that benefit everyone.
• Serve as the P&G representative in engagements with external audit teams, providing training on compliance expectations and internal stewardship guidelines in a way that is accessible and supportive for all participants.
• Develop inclusive training materials and conduct workshops that ensure external partners understand the why, what, how, and when of compliance checks, accommodating different learning styles and experiences.
• Foster strong relationships with external auditors, promoting effective communication and collaboration that reflects our commitment to operating with integrity.
• Support the sales team in the invoice clearance process by providing clear guidance on prioritization linked to reducing pending receivables.
• Analyze and communicate the impact of pending invoices on cash flow and sales performance, enabling informed decision-making by the leadership team.
• Coordinate the compilation of necessary documentation by working collaboratively with internal sales teams and auditors (both internal and external), ensuring that every team member s contributions are acknowledged and valued.
• Ensure that all documentation is accurate, complete, and submitted in a timely manner to support audit processes and compliance requirements, fostering a culture of accountability and teamwork.
• Maintain organized records of sales stewardship activities, audits, and compliance checks for future reference and reporting, promoting transparency and inclusivity.
• Impact.
• In this role, you will play a vital part in enhancing the integrity of our sales operations and ensuring compliance with P&G s stewardship guidelines. Your contributions will help create a more efficient and inclusive sales process, reduce risks, and improve cash flow management, ultimately supporting our company s financial health and growth objectives. We celebrate diversity and are committed to creating an environment where everyone can bring their authentic selves to work.

Experience:

No experience required

Job type:

Full-time

• ค้นหาและติดต่อประสานงานกับ Influencer.
• Support และ Monitor การไลฟ์สดในแต่ละแพลตฟอร์ม.
• บันทึกเก็บยอดสถิติการไลฟ์ เช่น ยอดคนดู, ยอดคอมเม้นต์.
• สรุปข้อมูลเป็น Report การไลฟ์ (รายวัน / สัปดาห์ / เดือน).
• ค้นหา วิเคราะห์ และเก็บข้อมูลบริษัทคู่แข่ง.
• จัดทำบัญชีรายรับ/รายจ่าย และจัดซื้อ.
• งานอื่นๆที่ได้รับมอบหมาย.
• ทำงาน 5 วัน หยุด 2 วัน (หยุดไม่ตรงเสาร์ - อาทิตย์) และเสาร์ที่ 3 ของเดือน.
• เวลาเข้างาน: 11.00-20.00 น.
• อายุไม่เกิน 35 ปี.
• วุฒิการศึกษา ปวส. ขึ้นไป สาขาการตลาด หรือสาขาที่เกี่ยวข้อง.
• มีพื้นฐานการใช้งานโปรแกรม MS Office / Google Workspace โดยเฉพาะ Excel, PowerPoint, Google Sheet, Google Slide เป็นต้น.
• มีทักษะการติดต่อประสานงาน และสามารถแก้ไขปัญหาเฉพาะหน้าได้เป็นอย่างดี.
• รักการค้นคว้าข้อมูล รักการเรียนรู้ และเปิดรับสิ่งใหม่ๆ.
• ยืดหยุ่นวันและเวลาการทำงาน.
• สามารถทำงานในวันนักขัตฤกษ์ได้.

Skills:

English

Job type:

Full-time

• Design incentive programs and mechanics to build commitment and drive strong GMV/order growth for incubation brands/sellers.
• Deliver comprehensive analysis (both quantitative and qualitative) where able to drill down fundamental issues to identify gap or opportunity for further improvement of incubation program.
• Develop dashboard and/or tracker for AM team to monitor program status and performance.
• Manage incentive budget which can prioritize based on value added toward different mechnisms.
• Optimize AM team operation to increase productivity and efficiency.
• Understanding business/industry needs to come up with scalable solutions for long-term investment.
• Bachelor degree.
• 3-5 years experience in BD/PMO roles in e-commerce or related industries.
• Proficient in English, and fluent in Thai.
• Good in strategic planning, execution, and development of growth program.
• High ownership, can think independently, proactive, hands-on, and detail-oriented.
• Very strong logical and analytical skills with a high understanding of platform mechanics is a plus.

Experience:

4 years required

Job type:

Full-time

• Build Strategy Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory. Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies. Provides strategic, technical, and partn ...
• Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 8+ years technical pre-sales or technical consulting experience OR equivalent experience. 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills:

eCommerce, Social media, English

Job type:

Full-time

• Design Seller Growth Program(s) to build seller commitment and drive GMV growth for SMB sellers (Small/ Medium size sellers).
• Run seller analysis to determine.
• (a) which seller segments to prioritize, (b) what are the key seller actions required to grow GMV by seller segments, (c) what are the appropriate seller incentives (vouchers, Ads, traffic boost).
• Measure Program impact on GMV growth.
• Optimize Seller Growth Program(s) adoption rate, budget, and ROI; run A/B tests where needed.
• Execute the Seller Growth Programs; leverage high-impact features in seller centre (e.g. seller missions, Assortment Growth features) where relevant.
• Collaborate with cross-function teams including Category Managers, Account Manager Leads, Strategy, Product team to design and roll out Seller Growth Program(s) successfully.
• Run Seller Interviews to understand seller pain points to grow on Tik Tok Shop or feedback on Seller Growth Program(s).
• Full responsibility for regular or ad-hoc tasks.
• Minimum Bachelor's Degree or above.
• 3-5 years in ecommerce, merchant growth or new business unit setup.
• Very strong analytical skills, with good numerical sense.
• Able to design and execute programs end-to-end.
• Proficient in English, and fluent Thai.
• Ownership, hands-on, adaptive, detail-oriented, and aim for the highest standard.
• Strong understanding of platform mechanics, policy, social media, e-commerce, live streaming, and comfortable working in a fast-paced and dynamic environment.

Skills:

Project Management, Teamwork, Good Communication Skills

Job type:

Full-time

• Provide first-line IT support and services to both the corporate office and hotel properties; escalate to vendors as needed.
• Handle daily IT operations in hotels, including network systems, telephone systems, POS, and back-office systems.
• Plan, manage, and maintain the hotel/warehouse s IT infrastructure including hardware, software, network systems, and servers to ensure smooth operations.
• Manage and participate in IT-related projects such as system upgrades, security enhancements, and new implementations across various business units.
• Assist in developing and maintaining the company s website to optimize user engagement and support strategic business goals.
• Coordinate with external vendors and internal teams to resolve IT issues and implement effective solutions.
• Report progress and issues to management regularly.
• Perform regular system backups, data protection, and disaster recovery procedures.
• Maintain IT documentation and inventory.
• Assist with IT projects through vendor coordination.
• Aligning to Corporate IT Policies; ensuring that all technology systems, processes, and practices within the organization adhere to its established IT policies and regulations.
• Bachelor s degree or higher in Computer Engineering, Computer Science, Information Technology, or related fields.
• Minimum 5 years of experience in IT support or infrastructure roles; hospitality or hotel industry background is a plus.
• Proficient in network systems, IT equipment, and end-user support.
• Familiar with hotel systems such as Comanche PMS, POS, CCTV, and telephony systems.
• Strong project management, communication, and teamwork skills.
• Experience in website development or content management is an advantage.
• Service-minded, solution-oriented, and able to work under pressure.
• Good communication skills.
• Adaptability to work outside of standard hours, including potential availability during holidays for urgent matters or project deadlines.