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Experience:

3 years required

Skills:

Good Communication Skills, Positive Thinker, Multitasking, Thai, English

Job type:

Full-time

• Support and manage the end-to-end recruitment process from job posting to contract signing, including screening, shortlisting and conducting reference checks.
• Coordinate the onboarding process for new hires, ensuring all necessary paperwork is completed and new employees receive proper orientation and training.
• Assist in identifying training needs and help track employee development goals as well as organize training programs, workshops, and seminars as approved and required.
• Support the performance review process by tracking performance evaluations and providing guidance to managers.
• Assist in the development of performance improvement plans and employee recognition programs.
• Act as a point of contact for employee inquiries regarding HR policies, procedures, and benefits.
• Address employee concerns and assist in conflict resolution, ensuring compliance with the policies and labor laws.
• Support employee engagement initiatives and help create a positive work environment.
• Assist employees with questions regarding benefits programs, support benefits enrollment, changes, and claims processes as well as maintain accurate records of employee benefits.
• Maintain employee files, ensuring all documentation is accurate, up-to-date, and stored confidentially.
• Assist with audits, reporting, and any required HR-related documentation for regulatory compliance.
• Provide support for payroll processing, ensuring employee hours, compensation, and deductions are accurately recorded.
• Assist in conducting market research to ensure competitive salary offerings.
• Handle general administrative tasks such as preparing HR reports, maintaining HR databases, etc.
• Participate in special HR projects as assigned and other duties as required.
• Bachelor s Degree in Human Resources, Business Administration, or related field. HR certification is a plus.
• Minimum 3 years of experience in a generalist HR role or in HR support positions.
• Strong knowledge of HR best practices, labor laws, and compliance regulations.
• Excellent interpersonal and problem-solving skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Being proactive and passionate about social impact and contribution.
• Fluent in Thai and English with excellent verbal and written communication skills.
• Proficient in MS Office Suite (Excel, Word, PowerPoint), HR management software and AI Tools.
• If you re passionate about making a positive difference and high social impact, apply now by submitting your resume via email to [email protected].

Experience:

No experience required

Job type:

Full-time

• ค้นหาและพัฒนาร้านค้า TikTok Shop ร้านค้าออฟไลน์ อินฟลูเอนเซอร์ และเอเจนซี่ MCN ในประเทศไทย.
• เจรจาธุรกิจ ดูแลการเปิดร้านค้า ความร่วมมือไลฟ์ขายสินค้า และโปรเจกต์การตลาดต่างๆ.
• ดูแลและรักษาความสัมพันธ์กับร้านค้าเดิม ส่งเสริมยอดขาย และขยายความร่วมมือระยะยาว.
• ศึกษาข้อมูลตลาด TikTok แนวโน้มสินค้า และกลยุทธ์คู่แข่งในประเทศไทย.
• ดูแลกระบวนการงานทั้งหมด ตั้งแต่ติดต่อ เจรจา เสนอราคา ทำสัญญา จนจบงานและดูแลหลังการขาย.
• ทำงานให้บรรลุเป้าหมาย KPI รายเดือนและรายไตรมาส จัดทำรายงานข้อมูลธุรกิจ.
• ไม่จำกัดวุฒิการศึกษา มีประสบการณ์งานขาย BD หรือดูแลร้านค้า TikTok ในไทยจะพิจารณาก่อน.
• สื่อสารภาษาไทยคล่องทั้งฟัง พูด อ่าน เขียนสามารถเจรจาธุรกิจกับลูกค้าไทยได้โดยตรง (มีภาษาจีนได้รับพิเศษ).
• มีความเข้าใจตลาดค้าปลีกไทย และระบบ TikTok Shop E-commerce เป็นข้อดี.
• มีทักษะการเจรจาดี มีแรงจูงใจในการหาลูกค้าใหม่ ทำงานภายใต้เป้าหมายได้ดี.
• มีความรับผิดชอบสูง มีทัศนคติการทำงานเชิงบวกและสามารถพัฒนาตัวเองได้ตลอดเวลา.
• เงินเดือนและสวัสดิการ.
• โครงสร้างรายได้ชัดเจน เงินเดือนฐาน 25,000 - 40,000 บาท + ค่าคอมมิชชันสูงไม่จำกัดเพดาน.
• มีระบบสนับสนุนพนักงานใหม่ 3 เดือนแรก ลดความกดดันในการทำงาน.
• มีประกันสังคมตามกฎหมายไทย วันหยุดราชการ วันลาพักร้อนประจำปี.
• มีระบบเทรนนิ่งและสอนงานจากทีมงาน.
• เส้นทางการเลื่อนตำแหน่งชัดเจน พนักงานBD BDอาวุโส หัวหน้าทีม ผู้จัดการฝ่ายธุรกิจ.
• บรรยากาศทำงานดี ทีมงานรุ่นใหม่ ไม่มีระบบออฟฟิศซับซ้อน ธุรกิจเติบโตต่อเนื่อง.
• ไม่จำกัดวุฒิการศึกษา.

Job type:

Full-time

• About the TeamGenerative AI and large language models are reshaping the core capabilities of global content platforms - and high-quality training and evaluation data is one of the key factors that determines a model's ceiling.We are the AI Data Service & Operations team behind TikTok's international products, responsible for producing multilingual, multimodal data assets across both safety and non-safety domains. The standards we set and the data we deliver power two critical fronts: TikTok's global content ecosystem governance strategy on one side, and the training and evaluation ...
• Minimum Qualifications1. Bachelor's degree; majors in law, philosophy, economics, journalism, languages, social sciences, or related fields are preferred.2. Internship or project experience in data quality, content moderation, compliance, content operations, AI data, or annotation is preferred.3. Excellent English listening, speaking, reading, and writing skills, including accurate comprehension of English video and text. IELTS 7.5, TOEFL 105, or equivalent; additional languages are preferred.4. Familiarity with Excel and other common data-processing tools. Deep experience with mainstream foundation-model products such as ChatGPT, Claude, Gemini, or Doubao, and a basic understanding of AI capability boundaries, are preferred.5. Clear logic and strong structured decomposition, abstraction, synthesis, judgment, and communication skills. Detail-oriented, with an independent view of what constitutes high-quality data.

Skills:

Contracts, Social media, Project Management, English

Job type:

Full-time

• Build and manage a portfolio of MCN/talent agency partners across key verticals (entertainment, beauty, lifestyle, food, gaming, etc.).
• Serve as the main TikTok point of contact for partners and top creators; run regular business reviews and partnership events.
• Lead MCN/agency/partner onboarding including contracts, operational setup, product training, and playbook rollout; direct onboarding for top-name creators.
• Mobilize partners and creators for platform campaigns seasonal events aligned with Thai cultural moments.
• Educate partners on monetization products and help them build monetization capabilities.
• Track partner performance metrics (onboarding, creator supply, content output) and prepare regular reports.
• Gather product and creator experience feedback from partners and escalate internally to Product and Operations teams.
• Scout new MCN/agency partners to fill ecosystem gaps and expand creator supply in underrepresented verticals.
• Bachelor's degree in Business, Marketing, Communications, Media, or related field.
• More than 2 years experience in partnerships/BD, creator/talent management, MCN operations, or influencer marketing in digital/social media.
• Thai speaker with business-level English (written and spoken) required for cross-regional collaboration, plus strong communication and interpersonal skills in both languages.
• Strong understanding of the creator ecosystem (MCNs, talent agencies, creators, monetization models, platform dynamics) is a must.
• Strong data analytics skills, comfortable working with data tools, dashboards, and spreadsheets to derive insights and drive decisions.
• Good understanding of the Thai social media landscape, pop culture, and internet trends; User of or familiar with the TikTok platform.
• Highly organized with strong project management skills; able to manage multiple partners and projects in parallel in a fast-paced environment.
• Existing network of MCNs, talent agencies, and creators in Thailand.
• Platform, MCN, or talent agency experience (partner/MCN-side experience is a strong advantage).
• Familiarity with creator monetization products (LIVE, e-commerce, affiliate, ad revenue share).

Skills:

Data Analysis, Automation

Job type:

Full-time

• Define and drive APAC go-to-market strategies for TikTok's performance advertising products, grounded in market, advertiser, agency, and business insights.
• Serve as a trusted product partner to a small portfolio of priority agencies, providing regular business reviews, strategic product sharing, data analysis, performance diagnostics, and product troubleshooting.
• Partner with Sales and Agency teams to identify product adoption, advertiser growth, and revenue opportunities within priority agency accounts.
• Build scalable enablement programs for the wider agency ecosystem, including straight-to-agency webinars, events, newsletters, product education, and activation playbooks.
• Deliver scaled Sales enablement through product training, launch updates, pitch materials, best practices, and structured troubleshooting guidance.
• Represent the voice of APAC agencies and advertisers, translating market pain points and product gaps into actionable recommendations for global Product teams.
• Monitor product adoption and commercial performance, and build scalable processes, tools, and automation to improve execution and operational efficiency.
• Lead end-to-end product launches and adoption programs in partnership with Sales, Marketing, Marketing Science, Product Operations, and Product Management.
• Strong background in performance advertising or paid media, preferably within or working closely with media agencies.
• Minimum 3 years of experience in product marketing, product management, paid media, advertising, consulting, or operations and experience driving end-to-end go-to-market strategies and product adoption for advertising solutions.
• Experience providing consultative product, data, or performance support to agencies or strategic clients.
• Strong analytical and problem-solving skills, with experience translating data and customer insights into business and product recommendations.
• Experience developing and delivering product training, webinars, playbooks, or other scaled enablement programs.
• A quick learner with critical and innovative thinking, able to thrive in ambiguity and adapt to change.
• Excellent communication, presentation, and analytical skills in global & diverse stakeholder environments.
• Proficiency in English and Thai is a must in order to communicate with the global product team and local sales team. Preferred Qualification(s).
• Experience working in a media agency, ad-tech platform, digital advertising platform, or performance marketing organization.
• A commercial mindset with a track record of driving product adoption, advertiser growth, or revenue outcomes.
• Strong understanding of agency operating models, media buying workflows, campaign optimization, and performance measurement.

Skills:

Branding, Industry trends, English

Job type:

Full-time

• Fashion team works with leading brands across fashion, apparel, beauty-fashion lifestyle, accessories, footwear, luxury, sportswear, and related categories.
• We provide strategic consultation and advertising solutions spanning branding, performance marketing, e-commerce, TikTok Shop, web conversion, lead generation, and online-to-offline business objectives. By combining deep industry expertise with TikTok's innovative advertising and commerce products, we help fashion advertisers unlock sustainable business growth across TikTok and TikTok Shop. Responsibilities.
• Lead, coach, and develop a team of Brand Partnership Managers to achieve advertising revenue, client growth, and organizational objectives across the Fashion vertical in Thailand.
• Define and execute category growth strategies for Fashion, Apparel, Accessories, Footwear, Luxury, Sportswear, and related categories, identifying market opportunities and accelerating business expansion.
• Drive team performance through clear target setting, pipeline management, forecasting discipline, business reviews, and strong execution of revenue plans.
• Build and maintain senior-level relationships with advertisers, agencies, fashion brands, retailers, and key industry stakeholders to strengthen TikTok's market position.
• Partner with team members on strategic account planning, high-impact client engagements, annual business planning, and complex commercial opportunities.
• Establish strong partnerships with TikTok Shop leadership and cross-functional stakeholders to develop long-term Fashion category strategies, align monetization and commerce priorities, and accelerate growth across both advertising and commerce ecosystems.
• Drive adoption of TikTok's full advertising and commerce solutions, including Branding Ads, Performance Ads, TikTok Shop Ads, Search Ads, Measurement Solutions, Creative Solutions, and emerging products.
• Collaborate closely with cross-functional teams, including Client Solutions, Product Strategy & Operations, Measurement, Agency, Creative, Marketing, and TikTok Shop teams, to unlock business growth for fashion clients.
• Provide thought leadership on fashion industry trends, consumer behavior, creator commerce, media investment strategies, and digital transformation opportunities.
• Build a strong team culture focused on client impact, collaboration, accountability, ownership, and continuous development.
• Identify talent gaps, support hiring efforts, and develop succession planning within the team.
• Bachelor's degree or above in Marketing, Business, Advertising, Media, Communications, or related fields.
• 5+ years of experience in digital advertising, media, sales, marketing, business development, e-commerce, or related commercial functions.
• 3+ years of people management experience, with demonstrated success in leading high-performing commercial, advertising, or platform teams.
• Proven track record of consistently delivering revenue growth and exceeding business targets.
• Strong understanding of digital advertising, media planning, branding, performance marketing, e-commerce, TikTok Shop, and marketing measurement.
• Experience managing senior stakeholders, including C-level executives, agency leadership teams, and strategic brand partners.
• Strong analytical, strategic thinking, business planning, and commercial execution capabilities.
• Business proficiency in Thai and English is required, with the ability to engage senior stakeholders from local, regional, and international brands.
• Preferred Qualifications.
• Experience within Fashion, Apparel, Accessories, Footwear, Luxury, Sportswear, Retail, E-commerce, or related industries.
• Strong media and advertising background with experience across branding, performance, commerce, web conversion, creator marketing, and omnichannel marketing solutions.
• Experience working in leading digital platforms, media agencies, publishers, e-commerce platforms, consulting firms, or technology companies.
• Familiarity with TikTok's advertising ecosystem, TikTok Shop, creator commerce, and the broader digital media landscape in Thailand.
• Demonstrated ability to lead organizational change, scale teams, and drive cross-functional alignment.
• Strong coaching and talent development capabilities with a passion for building high-performing teams.
• Entrepreneurial mindset with strong ownership, resilience, and execution capabilities.

Skills:

Branding, Digital Marketing

Job type:

Full-time

• Own and grow strategic relationships with key clients, acting as a trusted advisor on business growth and media strategy.
• Plan, launch, optimize, and report on campaigns across branding and performance objectives, ensuring strong delivery and measurable business outcomes.
• Understand client business models, customer journeys, and commercial priorities to provide relevant, consultative solutions for both online and offline conversion goals.
• Analyze campaign performance, attribution, and measurement data to generate actionable insights and optimization recommendations tied to client KPIs.
• Lead regular business reviews, campaign reviews, and quarterly planning sessions to strengthen client trust, identify opportunities, and influence investment strategy.
• Partner closely with Sales to support pre-sale strategy, account planning, client pitches, and growth opportunities across key verticals.
• Identify upsell opportunities by connecting client business needs with TikTok solutions that can unlock incremental growth.
• Work cross-functionally with Product, Measurement, Ad Ops, and Engineering teams to troubleshoot issues, improve campaign execution, and advocate for client needs.
• Stay ahead of product developments and proactively educate clients on new and existing TikTok ad products, best practices, and relevant market opportunities.
• Build category-specific playbooks, solution frameworks, and best practices for CPG verticals.
• 5+ years of experience in client solutions, digital marketing, media planning, account management, or ad strategy on the agency, platform, or brand side.
• Proven experience managing or advising advertisers on branding and performance campaigns.
• Strong understanding of CPG business models, including customer acquisition and conversion strategy.
• Experience translating business objectives into media strategy and actionable campaign plans.
• Strong data analytical skills with the ability to identify insights, solve problems, and make data-driven recommendations.
• Excellent client-facing communication and stakeholder management skills.
• Preferred Qualifications.
• Hands-on experience with or strong knowledge of CPG, App campaigns, Messaging Ads, and Branding solutions.
• Provide strategic guidance on tracking, attribution, funnel design, CRM connection, and measurement frameworks to improve campaign effectiveness.
• Experience using tools such as GA, MMPs, CRM signals, or other analytics platforms.
• Familiarity with lead quality optimization, offline conversion, appointment/booking funnels, app install and post-install optimization, and messaging-based conversion journeys.
• Exceptional verbal and written communication skills, story-teller.
• Excellent listening skills and proactive about collaboration.
• Adaptability and strong problem-solving skills using the proper escalation process.
• Ability to analyze data and identify insight.
• Organized and detailed oriented.
• Self-starter and motivated to learn.

Job type:

Full-time

• The LIVE Operations team can't get enough of all things live-streaming. From monetisation strategies and LIVE Gifting to the latest content campaigns and product features designed to help creators grow and thrive on platform, the LIVE Operations team are dedicated to creating and maintaining a fun, safe space for all LIVE users.We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.Successful candidates must be able to commit to an onboarding date by the end of ...
• Minimum Qualifications 1. Individuals who are completing or have recently completed a Bachelor's degree in marketing or a related discipline. 2. Relevant experience in content, marketing or partnerships roles in tech & media industry.3. Strong analytical skills and data-driven.4. Good communications and interpersonal skills, able to work in an international and diverse environment.Preferred Qualifications1. Candidates who's used to work with, or have the connections with modeling, media, TV, celebrities and live streaming applications are preferred.2. Experience in building and managing a team from scratch is preferred.3. Strong business acumen in emerging industries; Team management experience in entertainment industry is preferred.

Skills:

Quality Assurance, Assurance, Swift, English

Job type:

Full-time

• Strategy & Delivery Management: Direct the end-to-end delivery of Ecosystem Key Metrics data operations and quality assurance initiatives across regional and multiple markets.
• Policy Understanding: Develop a strong understanding and methodology of policies and translate that understanding into accurate, consistent quality standards for data labeling and enforcement.
• Quality Frameworks: Establish, maintain, and continuously optimize data labeling gui ...
• Risk & Incident Management: Leading Quality Assurance teams to conduct periodic Root Cause Analysis (RCA) on guideline ambiguities, performance gaps, or high-severity escalations, executing swift corrective actions.
• Operational Management: Allocate and optimize resources, manage workforce planning and task prioritization, and ensure output volume, delivery timelines, and operational targets consistently meet expectations.
• Performance Management: Conduct periodic performance evaluations for Quality Assurance teams and provide effective coaching to enhance performance outcomes.
• Vendor & Stakeholder Oversight: Manage relationships and performance metrics with global BPO partners and vendor sites.
• Ensure deliverables meet strict productivity and quality targets.
• AI Model Enhancement: Collaborate with XFNs, translate data insights into actionable improvements for.
• Large Language Models (LLMs) and Ecosystems.
• Initiatives: Cowork with stakeholders on ad-hoc tasks and initiate if required.
• Experience: Minimum 5 years of experience in Data operations, Trust & Safety, content moderation field, or AI data delivery - with a proven track record of managing global or cross-regional functions.
• Technical Acumen: Strong understanding of machine learning pipelines, LLMs, and hybrid (human-machine) data labeling frameworks.
• Leadership & Influence: Exceptional global stakeholder management.
• Ability to drive operational excellence in highly ambiguous, fast-paced, and cross-cultural environments. Understanding BCP Management during unexpected situations.
• Data-Driven: Proficiency in data analysis, dashboard creation (e.g., SQL, Excel), and using performance data to drive continuous improvements.
• Task & Tooling Driven: Strong logical thinking to evaluate requests and prioritize tasks; proficiency in using human moderation tools, content management systems, and people management systems.
• Global Perspective: Strong awareness of global socio-cultural landscapes, online safety & user experience regulatory frameworks, and diverse market sensitivities.
• Language Skill: Proficiency in English is required.

Skills:

Electronics, YouTube, English

Job type:

Full-time

• Manage and grow relationships with leading TikTok Shop EL creators, KOLs, and celebrities in Thailand.
• Provide tailored support and coaching to top creators, including product assortment, content strategy, and performance recommendations aligned with platform objectives.
• Analyze creator performance against key metrics, identify growth opportunities, and develop actionable plans to improve GMV, content quality, and operational efficiency.
• Build strong, long-term creator relationships and recommend partnership models that generate value for both creators and the platform.
• Collaborate closely with cross-functional teams to strengthen content quality, facilitate brand partnerships, and accelerate creator monetization.
• Bachelor's degree or above.
• Professional verbal and written proficiency in Thai and English languages.
• Strong understanding of content ecosystems and platforms, particularly TikTok, Instagram, and YouTube.
• Data-driven and results-oriented, with strong execution, communication, collaboration, and time-management skills.
• Comfortable working in a fast-paced, dynamic environment and managing multiple priorities.
• Strong understanding of e-commerce performance metrics (e.g., GMV, CVR, CTR, ROAS, CPAS, AOV, ASP, orders/units, return/refund rate).
• Hands-on experience coaching creators on conversion-focused content (short video and/or live commerce).
• Experience working with creator agencies / ecosystems (e.g., TSPs, MCNs, talent agencies) is a plus.

Skills:

Quality Assurance, Assurance, Data Analysis

Job type:

Full-time

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
• Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous pr ...
• Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM).
• Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams.
• Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.
• Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy.
• Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
• Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks.
• Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied.
• This is estimated to take up around 20% of total monthly output deliverables.
• This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.
• Minimum Qualification(s) 1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment. 2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation.
• High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment. 3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases. 4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
• Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality. 6. Fluency in Thai is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.
• Preferred Qualification(s) 1. Experience working in fast-paced, high-volume operational environments 2. Strong attention to detail with ability to follow structured frameworks and guidelines.

Skills:

Data Analysis, Compliance, Legal

Job type:

Full-time

• Own and drive employee wellbeing program initiatives, participation rates, and site health reports for in-house Trust & Safety teams within APAC.
• Provide subject matter expertise and be a trusted business partner by providing evidence-based wellbeing solutions and recommendations to internal and external stakeholders, providing deep insights, opinions and consultations based on professional judgement, internal employee feedback, site visits and data analysis.
• Build deep knowledge expertise at the site(s) level to recommend effective and tailo ...
• Set and monitor wellbeing productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site(s) support.
• Drive and deliver psychoeducational training to leaders and frontline teams on mental health and wellbeing topics, aligned with business goals and operational strategy.
• Arrange and attend wellbeing-related training and engagements at site(s) with outsourced partners, including attendance at business reviews and stakeholder meetings.
• Monitor and evaluate the effectiveness of the wellbeing strategy, making adjustments as needed.
• Ensure compliance to the country or region legal and regulatory standards related to employee psychological health and safety and statements of work in relation to wellbeing programming on assigned site(s).
• The job description is not exhaustive; it is intended to give an overview of the role. Other duties within the general scope of the function may be required. Trust & Safety is committed to the wellbeing of all our employees.
• Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.
• Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour field.
• Minimum 3+ years of experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context.
• Solid working knowledge of business operations metrics and structure.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience providing consultancy on complex topics in a business environment.
• Ability to lead and influence stakeholders at all levels of the organization.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Ability to work in a fast-paced environment, adapt quickly, and respond to day-to-day challenges of the role.
• Willingness to travel up to 20% is required for this role.
• Solid working knowledge of Trust & Safety operations workflows and environments.
• Strong resilience and commitment to self-care to manage the emotional demands of the role.
• Full unrestricted license to practice.

Skills:

Social media, Digital Marketing, Data Analysis, English

Job type:

Full-time

• Responsible for conceptualizing, developing, and executing Brand IP marketing campaigns.
• Keep abreast of trends on social media, e-Commerce, digital marketing, and industry developments, and leverage trends and developments to optimize campaigns.
• Responsible for projecting potential Brand IP campaign targets to serve various platform objectives.
• Conduct data analysis on campaign performance (including against order and GMV targets) and offer ongoing recommendations for campaign optimization, such as innovative ideas, partnerships and activations that enhance campaign performance.
• Collaborate and coordinate across stakeholders, including campaigns, channel marketing, platform operations, product, and sales teams to ensure alignment of marketing communication plans with promotion details and implementation timeline.
• Collaborate with the design team and external agencies for creative development and content creation that align with marketing key messages.
• Cooperate with relevant marketing channel owners and analytics teams to report and provide insights on channel performance and propose action plans for future improvements.
• Bachelor's degree in Business, Economics, Marketing, or related field of study.
• Master's degree is a plus.
• 3 years+ of experience in Internet companies, brand companies, or agencies.
• English and local Thai language proficiency required.
• Excellent marketing planning skills with innovative spirit, great logical thinking ability; and had the experience of owning a comprehensive marketing campaign from ideation to execution.
• Keen user product awareness, familiar with domestic and foreign strong interactive products such as TikTok and instagram, like to understand and accept new things, have a wide range of interests, and are sensitive to marketing hotspot.
• Strong executive ability, communication ability, and dedication to operational excellence to quickly achieve the required business outcomes.
• Excellent communication and resource integration skills.

Skills:

eCommerce, Livestream

Job type:

Full-time

• GKA services and expansion: Recruit and nurture long-term relationships with top global brands (e.g. L'Oreal, Nestle, Unilever, P&G, Samsung, etc.); build and shape the vision, brand mapping, global strategy, approach, coordination, solutions planning, and success metrics. - Planning & Execution: Produce GKA-based, GMV-oriented solutions; participate in the process design and execution; support the implementation to ensure the completion of the objectives; summarize the conclusions and know-hows into tangible documents, PowerPoint, and mind maps. - Analyzing business settings & obj ...
• Build communication mechanisms: Sustain close communication and alignment with clients and internal counterparts to maximize client strategies, engender trust and ensure smooth landing of collaborative projects. Regularly consult with country Account Managers to enhance brand performance and engagement.
• Bachelor's Degree and above; 5 years+ work experience; Proven experience working in global brands, agencies, and/or eCommerce platforms' key accounts solutions.
• Strong capabilities in relationship building; Able to produce effective presentations and influence clients.
• Have a solid understanding of social/livestream e-commerce and content marketing.
• Willingness to travel abroad for business.
• Proven direct working experience in a top global brand is a plus.
• International work experience is a plus.

Skills:

eCommerce, Negotiation, Problem Solving, Mandarin, English

Job type:

Full-time

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationships with merchants, negotiate and secure the best deals based on campaign or seasonality.
• Discover new collaborative opportunities fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller.
• low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Bachelor's Degree or above.
• 3+ years of experience in ecommerce; direct experience in relevant categories preferred.
• Proficient in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands across the China market.
• Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers, logical and problem solving skill.
• Strong connections with brands and big sellers are preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and ppt.

Skills:

English

Job type:

Full-time

• Individuals who are completing or have recently completed a Bachelor's degree in Business, Marketing, Communications, or a related discipline.
• Proactive, detail-oriented, and capable of managing multiple tasks simultaneously with strong analytical and problem-solving skills.
• Proficient in Thai with English as a viable working language.
• Preferred Qualifications.
• Strong interest in the live streaming and creator economy industries, with a solid understanding of current trends.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a fast-paced environment.

Skills:

Industry trends, Business Development, English

Job type:

Full-time

• Be responsible for Thailand's large Indie Agency acquisition and onboarding.
• Achieve sales targets and execute efficiently to achieve pipeline goals.
• Drive new large indie media agency partnerships through navigating through agency's complex organization.
• Proactively build and maintain good relationships with.
• Large Indie Agencies and platform partners to help enhance the company's brand and industry influence. Take the initiative to identify new cooperation opportunities in the industry and promote business development.
• Keep abreast of industry trends to ensure that business development aligns with the cutting-edge direction of AI technology and user acquisition strategies.
• 5+ years of business development experience in Indie Agency or digital advertising business.
• Excellence in English is required for collaboration and communication with key stakeholders based in English-speaking markets.
• Able to adapt to a dynamic, fast-paced working environment.
• Strong self-motivation, result-oriented, and focused on achieving measurable outcomes.
• Preferred Qualifications.
• Sound analytical skills and ability to navigate ambiguity.
• Comfortable with revenue target.
• A genuine passion for small business.
• Basic knowledge or experience with TikTok monetization solutions as a plus.
• Strong ability to develop new customers and markets, with successful cases preferred.

Skills:

Risk Management

Job type:

Full-time

• Own and drive governance initiatives for the Thailand market from scoping through rollout, with project delivery as the primary focus.
• Translate Thailand business priorities into tangible on-the-ground governance projects - for example, launching Thailand-specific categories governance framework or other market-specific initiatives that complement the work of central and regional teams.
• Lead end-to-end project management across planning, milestone tracking, risk managem ...
• Execute product compliance and risk governance processes in Thailand, ensuring implementation remains aligned with regulatory requirements and platform policies, and identifying opportunities to improve automation, scalability, and operational effectiveness.
• Translate complex governance policies and regulatory requirements into clear, accessible language for internal stakeholders.
• Serve as the primary GNE point of contact for Thailand; navigate competing priorities and pushback, propose workable alternatives, and drive alignment.
• Build structured feedback loops between Ops teams and regional GNE, Product, and partner teams so that frontline insights, implementation pain points, and market-specific needs are surfaced and acted on in a timely manner.
• Drive governance adoption through clear change communication, training, and enablement, helping teams understand not only what is changing, but why it matters and how to execute effectively.
• Communicate governance changes and their business impact clearly across functions, and influence decisions across stakeholders without direct authority.
• Monitor key governance metrics for the Thailand market using existing datasets and reporting tools; translate data findings into concrete, prioritised action plans.
• Design and implement data-driven policies and operational workflows in collaboration with XFN team such as RD, Product, Moderation, Service and Operations teams; Develop feedback loops to continuously measure the effectiveness of governance interventions.
• Relevant experience in risk governance, compliance operations, data analytics, or program management in e-Commerce or tech.
• Strong analytical skills: demonstrated ability to surface insights from large, complex datasets and turn them into governance actions.
• Ability to communicate and simplify complex policies to diverse, non-technical audiences.
• Proven cross-functional project management and stakeholder alignment experience.
• High integrity and strong ethical standards; comfortable raising concerns and holding a principled position.
• Preferred Qualification(s).
• Background in Computer Science or Data Science is a plus; proficiency in leveraging AI tools (e.g. for data analysis, workflow automation, or content review) to enhance productivity and decision-making is highly valued.
• Experience in marketplace governance, seller/creator operations, or Trust & Safety.
• Familiarity with GNE workflows, risk detection systems, or compliance frameworks.
• Entrepreneurial mindset; comfortable with ambiguity in a fast-moving environment.
• Experience building or optimising operational workflows at scale.

Skills:

Assurance, Research, English

Job type:

Full-time

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
• Bachelor's degree in Social Sciences, Arts & Humanities, or a related field.
• Proficient in English as a primary working language, with strong attention to detail, clarity, and linguistic consistency, plus strong written communication skills that help turn complex ideas into practical guidance.
• Internship, academic project, campus organization, or full-time experience in quality assurance, training, editorial review, operations, or a related field is valuable.
• Demonstrated ability to interpret and apply complex guidelines or policies in writing-focused workflows, and some experience evaluating qualitative content or using data to improve processes.
• Internship, research, and project experience all count.
• Ability to design and deliver interactive, engaging training materials or learning sessions, whether through internships, campus activities, project work, or full-time experience.
• Preferred Qualifications.
• Additional experience with content moderation policy, operational guideline development, or enforcement workflows.
• A self-starter mindset, solution-oriented thinking, and the ability to manage multiple priorities in a fast-paced, collaborative environment.
• Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams through internships, projects, research, or full-time roles.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.
• Excitement to learn quickly, grow with feedback, and build strong cross-functional judgment early in your career.
• Strong interest in policy, content moderation, quality operations, or related work.
• Prior exposure through internships, research, projects, or student activities is a plus.
• Familiarity with content moderation policy, operational guideline development, or enforcement workflows through coursework, internships, research, or project work is a plus.

Skills:

Research, Legal, Automation, English

Job type:

Full-time

• Research, craft, and implement product listing policies that uphold platform trust, consumer safety, and regulatory compliance, while balancing against business priorities and user experience across different markets.
• Stay close to GR/Legal and keep in tune with listing requirements and guarantee insights into listing control policy to fully defend market listing compliance.
• Manage go-to-market policy rollouts and enforcement strategies across markets, ensuring effective implementation of product listing governance processes and alignment w ...
• Analyze data to measure, identify, mitigate, and monitor risks to raise the overall quality of product listings.
• Develop new signals, metrics, and engage in risk discovery to identify emerging listing abuse patterns and implement mitigation policies.
• Engage cross-functional stakeholders such as Legal, Retail, Compliance, and Category teams to gather pain points, drive alignment, and implement action plans and operational workflows to improve policy coverage and risk mitigation.
• Develop, launch, and operationalize scalable listing policies and enforcement mechanisms - in collaboration with Engineering, Operations, Moderation, and Product teams - to enhance automation, policy coverage, detection accuracy, and listing quality.
• Develop and implement feedback loops, audit systems, and operational workflows to ensure high-quality policy launches, enforcement consistency, and iterative policy improvement.
• Design, implement, and monitor dashboards and case reviews to evaluate ecosystem health, measure enforcement effectiveness, and support data-informed decision-making.
• Bachelor's degree or above, with 3+ years of hands-on experience in e-Commerce governance strategy.
• Fluency in English, with strong coordination and communication skills across cross-functional teams.
• Familiarity with SEA e-Commerce compliance requirements, internet governance, and regulatory processes; sound business sensitivity and risk awareness.
• Proven ability to implement regulatory-compliant processes, manage projects, and drive cross-functional execution.
• Strong analytical skills and program management mindset; ability to monitor and measure results.
• Curiosity to learn new product categories and sound judgment in ambiguous situations.