Experience:

7 years required

Skills:

Human Resource Management, Analytical Thinking, Employer Branding, Digital Marketing, Negotiation

Job type:

Full-time

• Lead and oversee end-to-end recruitment activities across all business units, ensuring timely fulfillment of approved manpower requirements.
• Partner with Business Unit Heads and Hiring Managers to understand workforce demands, business priorities, and short-term and long-term hiring requirements.
• Develop and implement recruitment strategies aligned with business growth, workforce plans, and approved headcount budgets.
• Manage recruitment priorities, resource allocation, and hiring timelines to support business continuity.
• Provide recruitment advisory support to Hiring Managers on candidate availability, market conditions, salary expectations, and hiring feasibility.
• End-to-End Recruitment Operations.
• Manage the complete recruitment lifecycle, including manpower requisition, job posting, candidate sourcing, screening, interviewing, selection, offer coordination, and onboarding handover.
• Conduct competency-based interviews and assess candidates' technical capabilities, behavioral competencies, communication skills, and organizational fit.
• Coordinate with Hiring Managers to ensure effective interview scheduling, candidate evaluation, and timely hiring decisions.
• Oversee salary negotiations, offer preparation, and recruitment approval processes in accordance with company policies and salary structures.
• Ensure a positive candidate experience and maintain professional communication throughout the recruitment process.
• Manage multiple vacancies simultaneously across operational, specialist, managerial, and leadership positions.
• Talent Sourcing & Talent Pipeline Management.
• Develop proactive sourcing strategies using job portals, LinkedIn, employee referrals, professional networks, recruitment agencies, and other relevant channels.
• Build and maintain talent pools for critical, high-turnover, and frequently recruited positions.
• Identify opportunities to reconsider and match previously screened candidates with suitable vacancies across different business units.
• Monitor sourcing channel effectiveness and optimize recruitment spending to improve hiring outcomes.
• Strengthen employer branding initiatives to attract qualified candidates and improve the company's visibility in the talent market.
• Recruitment Team Management & Stakeholder Collaboration.
• Lead, coach, and supervise recruitment team members to ensure productivity, accountability, and achievement of hiring targets.
• Assign recruitment priorities and monitor individual recruiter performance, workload, and pipeline progress.
• Conduct regular recruitment review meetings with Hiring Managers and Business Unit Leaders.
• Proactively identify recruitment bottlenecks, escalate hiring risks, and recommend practical solutions.
• Maintain strong working relationships with internal stakeholders to ensure alignment on recruitment requirements, candidate quality, and hiring timelines.
• Recruitment Analytics, Reporting & Process Improvement.
• Establish, monitor, and report recruitment KPIs, including Time-to-Fill, Time-to-Hire, Hiring Plan Achievement, Offer Acceptance Rate, Source Effectiveness, and Recruitment Funnel Conversion.
• Develop and maintain recruitment dashboards, vacancy trackers, candidate databases, and management reports.
• Analyze recruitment performance, identify hiring trends, and provide actionable recommendations to HR leadership.
• Improve recruitment workflows, approval processes, and candidate tracking systems to enhance efficiency, transparency, and data accuracy.
• Support the implementation and optimization of recruitment management tools, including Lark Base and other HR technology solutions.
• Ensure recruitment documentation, candidate records, and hiring approvals are properly maintained in compliance with internal policies and applicable regulations.
• HR Operations & Employee Lifecycle Management (25%).
• Oversee day-to-day HR operations covering onboarding, probation, employee records, internal transfers, promotions, and offboarding.
• Ensure employee information, employment documentation, and HR records are accurate, complete, and properly maintained.
• Supervise HR administrative activities, including attendance management, leave administration, employee documentation, and HR service requests.
• Coordinate with Compensation & Benefits and Payroll teams to ensure accurate and timely updates of employee information affecting payroll and benefits administration.
• Monitor probation periods, employment confirmation processes, contract renewals, and other employee lifecycle milestones.
• Ensure HR operational processes comply with company policies, internal approval procedures, and applicable labour regulations.
• Review and improve HR policies, standard operating procedures (SOPs), workflows, and internal controls to enhance operational efficiency.
• Support HRIS administration, data accuracy, process automation, and continuous improvement of HR service delivery.
• Supervise HR team members responsible for operational and administrative activities, ensuring timely and accurate execution.
• Prepare operational HR reports and identify opportunities to improve employee service quality and process effectiveness.
• Employee Relations & HR Business Partnering (15%).
• Act as a key HR contact for managers and employees regarding HR policies, employee relations, and workplace matters.
• Partner with Business Unit Leaders and Hiring Managers to understand people-related challenges and provide practical HR solutions.
• Advise line managers on employee performance concerns, disciplinary matters, grievances, workplace conflicts, and employee conduct issues.
• Support employee engagement, retention initiatives, and internal employee communication activities.
• Ensure fair and consistent implementation of company policies, employment practices, and disciplinary procedures.
• Assist in managing employee relations cases, including fact-finding, documentation, resolution, and appropriate escalation.
• Monitor employee feedback, turnover trends, and workplace concerns to identify potential retention risks.
• Promote a positive employee experience and strengthen collaboration between HR and business functions.
• Ensure employee relations practices comply with Thai labour laws and applicable internal regulations.
• Bachelor's degree or higher in Human Resource Management, Business Administration, Psychology, or a related field.
• At least 5-7 years of progressive HR experience, with substantial hands-on experience in Talent Acquisition and Recruitment.
• Previous experience in an HR supervisory, team lead, or managerial role is preferred.
• Demonstrated experience managing end-to-end recruitment across multiple job functions and organizational levels.
• Strong understanding of recruitment strategies, sourcing techniques, competency-based interviewing, and candidate assessment.
• Experience in workforce planning, recruitment reporting, hiring pipeline management, and recruitment performance measurement.
• Solid knowledge of HR operations, employee lifecycle management, employee relations, and Thai labour laws.
• Proven ability to manage multiple vacancies and competing priorities in a fast-paced business environment.
• Experience with recruitment management systems, HRIS, applicant tracking systems (ATS), and HR reporting tools.
• Strong leadership, stakeholder management, communication, and negotiation skills.
• Strong analytical thinking, problem-solving, decision-making, and process improvement capabilities.
• Good command of English, both written and spoken.
• Experience in E-commerce, Retail, Technology, Digital Marketing, or other fast-paced service-based businesses is an advantage.

Experience:

5 years required

Skills:

YouTube

Job type:

Full-time

• Lead and manage affiliate operations across creator and seller campaigns, ensuring smooth execution from activation to delivery.
• Manage and develop a team of Affiliate Campaign Specialists (CAMP) and Creator Managers (CM), ensuring clear roles, accountability, and team performance.
• Plan team capacity and hiring needs based on campaign demand and business growth.
• Ensure on-time and high-quality delivery of affiliate campaigns across all managed accounts.
• Monitor and optimize operational performance and cost efficiency (PnL awareness, resource allocation).
• Manage key client relationships and ensure service quality meets expectations.
• Track campaign performance using platforms such as Kalodata and TikTok Affiliate tools, and drive improvements in activation and participation.
• Coordinate with internal teams to improve operational efficiency, workflows, and campaign execution processes.
• Design and execute strategies to acquire creators at scale through Ripples' affiliate network.
• Build and maintain a strong and active creator community to support ongoing activation and engagement.
• Stay hands-on in campaign operations when needed to ensure execution standards are met.
• Bachelor's degree in Business, Marketing, or related field.
• 5+ years of experience., with at least 2 years in a team leadership role.
• Strong experience in affiliate marketing, creator operations, or e-commerce campaign execution.
• Hands-on experience with TikTok Affiliate; experience with Shopee, Lazada, YouTube, or Facebook is a plus.
• Familiar with performance tracking tools such as Kalodata or similar analytics platforms.
• Strong operational mindset with the ability to manage execution at scale.

Skills:

Electronics, Automation, Leadership Skill, English, Korean

Job type:

Full-time

• Target - Work the CCO's named account list and meet existing clients to find the next service line.
• Solution - Build the bundle with delivery leads across our seven service lines. Right mix, not biggest mix.
• Feasibility - Price the package. Prove we can staff it and deliver at margin.
• Pitch - Present to brand leadership and close the commercial terms.
• Hand over - Cluster manager takes delivery at signature. The commercial relationship stays here, for the next deal.
• Win new clients - solutioning, then the pitch.
• Turn a brand's problem into a Ripples bundle - scoped across seven service lines and made real by pulling in the right delivery leads early.
• Work the accounts the CCO names - the deals we decide to go after, not only the ones that come in.
• Present to the brand's senior leadership and close the commercial terms.
• You own new-business PC1.
• Grow the clients we have - upsell and cross-sell.
• Sit with existing clients and their cluster manager to find the next service line, then scope and close it.
• Keep the commercial relationship after the cluster takes delivery, so there is always someone whose job is the next deal.
• You own the client relationship.
• Prove we can deliver it - package feasibility.
• Price the package, confirm we can staff it, and model the margin before anything is promised.
• Say no - to a bad-fit brief, an unbuildable scope, or a price that only works on paper.
• You own what we promise.
• Must-have - no offer without these.
• Consulting mind: 5+ years with a management consulting skillsets - or the same structured problem-solving muscle built elsewhere.
• Commerce fluency: Background in commercial, retail, or e-commerce. People from the sector pick up seven service lines far faster.
• Client-facing: You've sold and presented to senior client stakeholders, and can hold the room without being carried.
• Numbers: You build and defend a feasibility model. You read a P&L. You aren't talked out of the maths.
• Agile: Small team, no support layer. You go the extra mile because the job needs it - not because someone asked.
• Strongly wanted - the tie-breakers.
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) in daily work - research, modelling, deck-building - as your default, not a claim.
• Language: Fluent English is required. Chinese or Korean is a real plus for the brands we're chasing.
• Range: You move between a founder conversation, a delivery lead's staffing plan, and a pricing model in the same day.
• Judgement: Willing to say no to a bad-fit brief - including one that came from the top.
• How We'll Assess You.
• Four steps. We test the work, not the CV.
• Scoping case - We give you a real brand brief. You build the bundle and defend why those service lines and not the others.
• Feasibility - You price it, staff it, and show the margin. We push on the assumptions.
• Pitch - You present the solution to a panel, as you would to the client.
• AI demonstration - You show how you used AI to get there - the tools and the thinking, not a claim.
• Red flag: A relationship-only seller who needs someone else to build the scope. This isn't that seat.
• What You'll Get.
• Direct report to the CCO - one of seven at that layer - with a mandate to build a brand-new function that shapes how Ripples wins the next tier of business.
• End-to-end ownership of the deals that matter most: from scoping to signature to onboarding, across seven service lines and some of Thailand's most complex brand engagements - global sportswear, consumer electronics, dermatology beauty, and FMCG.
• New-business PC1 target set at appointment - a clear number, a direct line of sight to impact.
• Work at the leading edge of AI-powered commerce - building ways of working that most agencies haven't figured out yet.
• Fast-track your career in a hyper-growth commerce company (20 200+ in two years).

Experience:

2 years required

Skills:

Leadership Skill, English, Thai

Job type:

Full-time

• Serve as the strategic lead and trusted advisor for a global brand portfolio on TikTok Shop.
• Consolidate, drive, and elevate live streaming performance across all brands within the cluster, translating overall business objectives into scalable commercial strategies.
• Drive high-level growth strategy while maintaining the ability to dive deep into granular details and extract actionable operational and sales insights.
• Build, structure, and scale a dedicated account and live-operations team below you to support expanding brand operations.
• Lead, mentor, and empower a multi-level team (Account Managers, Live Producers, Campaign Executives).
• Set clear KPIs, drive accountability, and foster a culture of ownership, continuous learning, and operational excellence.
• Own cluster-level GMV targets, revenue growth, and account performance across all TikTok Shop channels.
• Oversee and optimize high-volume live streaming operations (managing up to thousands of live hours per month across multiple brands/studios).
• Continuously analyze performance metrics (conversion rate, traffic, GPM, retention, streamer efficiency) to identify growth pockets and process improvements.
• Drive continuous operational improvements in live streaming production, broadcasting setups, inventory allocation, and fulfillment workflows.
• Quarterback internal cross-functional engines - IMC, media buying, creative production, live operations, and fulfillment - ensuring seamless execution aligned with commercial goals.
• Manage end-to-end relationships with senior executive stakeholders, holding regular business reviews, strategy syncs, and performance alignment meetings.
• Handle business escalations, operational bottlenecks, and strategic pivots with speed, judgment, and confidence.
• Key Performance Indicators (KPIs).
• Cluster GMV & Revenue Growth: Meeting/exceeding revenue targets across all brands under management.
• Operational Improvement & Live Execution: Streamlining live broadcast workflows, quality control, studio utilization, and live hours efficiency (scaling towards thousands of monthly hours).
• Stakeholder Satisfaction & Management: Building strong, trust-based partnerships with brand executives and C-level leads().
• Team Performance & Capability Building: Successfully hiring, onboarding, and scaling a high-performing team.
• Experience: 5+ years of experience in e-commerce, social commerce, live streaming operations, key account management, or agency environments, with at least 2-3 years in team leadership and client-facing roles.
• Seniority: Senior Cluster Manager / Cluster Manager level, capable of holding the room with C-level stakeholders and brand leads.
• Live Commerce Mastery: Proven track record or strong familiarity with high-volume live streaming operations on TikTok Shop and understanding how to scale live hours effectively.
• Analytical & Strategic Mindset: Exceptional ability to look at macro growth strategies while dissecting small operational details and metrics to extract actionable insights.
• Commercial Drive: Strong understanding of GMV drivers, TikTok Shop algorithms, promotion structures, and P&L levers.
• People Leadership: Demonstrated success in building, coaching, and scaling teams from the ground up.
• Tech & AI Literacy: Proficient with platform analytics, Google Sheets/Excel(), and comfortable utilizing AI tools (ChatGPT, Claude, analytics co-pilots) to scale team output and optimize decisions.
• Languages: Excellent communication and presentation skills in English and Thai (working-level proficiency for global/regional stakeholders).
• What You'll Get.
• Full Ownership & Impact: Lead the strategy, team, and commercial performance for one of the largest global brand clusters at Thailand's TikTok Shop Partner.
• Build Your Own Team: Direct authority to build, structure, and nurture your own team beneath you.
• Direct C-Suite Exposure: Direct line to founders and brand executives, with real influence over commercial roadmaps and agency operations.
• Career Fast-Track: Accelerate your career in a hyper-growth commerce environment operating at the absolute forefront of live and AI-powered commerce.

Experience:

2 years required

Skills:

System Administration, Project Management, Recruitment, Automation, Energetic

Job type:

Full-time

• HR System Administration & Development (Lark Suite).
• Design, develop, and optimize HR workflows using Lark Suite.
• Build, maintain, and manage employee databases within Lark.
• Recruitment Requests.
• Employee Onboarding.
• Employee Movement (Transfers, Promotions, etc.).
• Probation Evaluations.
• Employee Exit Processes.
• HR Process Automation.
• Design and implement automation solutions to streamline HR operations and reduce manual tasks.
• Integrate and synchronize data between Lark and other related systems.
• Develop and maintain approval workflows for various HR processes.
• Continuously improve HR processes to enhance efficiency, transparency, and real-time tracking.
• Data Management & Reporting.
• Ensure the accuracy, completeness, and integrity of employee data.
• Analyze HR data and provide insights to support management decision-making.
• Prepare monthly HR reports, dashboards, and ad hoc reports as required by management.
• User Support & Training.
• Provide consultation and support to employees and managers regarding Lark-related HR processes and systems.
• Develop user guides, documentation, and training materials.
• Conduct training sessions on new systems, workflows, and platform features.
• Continuous Improvement.
• Stay up to date with new Lark features and identify opportunities to enhance HR operations.
• Recommend and implement process improvements and system enhancements.
• Collaborate with HR, IT, and cross-functional teams on digital transformation and process improvement initiatives.
• 2-5 years of experience in HRIS/HRMS, HR Operations, Process Improvement, or related fields.
• Advanced experience with Lark Suite is highly preferred.
• Proven experience in designing and implementing workflows, automation, and dashboards.
• Required Skills.
• Strong understanding of HR processes and HR data management.
• Proficient in Lark Base, Approvals, Automation, Forms, and Dashboards.
• Strong analytical and reporting skills with attention to detail.
• Excellent project management, problem-solving, and process improvement capabilities.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively across departments and functions.
• What You'll Get.
• Opportunity to grow with a rapidly expanding company in one of the fastest-growing industries today.
• Group insurance coverage, including health, life, accidents, and both inpatient and outpatient medical benefits.
• Annual leave of 11 days plus 1 day of birthday leave.
• Snacks, coffee, and meals provided during campaign days.
• Company-provided computer or notebook for work purposes.
• A fun, energetic, and goal-driven work environment with a young and dynamic team.

Experience:

4 years required

Skills:

Digital Marketing, Mandarin, English, Thai

Job type:

Full-time

• Silom Office (BTS Saint Louis / Chong Nonsi / Surasak).
• Monday - Friday | 9:00 AM - 6:00 PM.
• Ripples is Thailand's leading TikTok and social commerce agency, ranked in GMV out of 300+ partners. We provide end-to-end commerce solutions - from strategy and content creation to live selling and performance marketing - across TikTok Shop, Shopee, Lazada, and other leading e-commerce platforms.
• As one of the fastest-growing commerce enablers in Southeast Asia, we partner with top local and international brands to accelerate growth through data-driven commerce strategies, content, creators, and performance marketing.
• The Role.
• As a Senior Account Manager (Chinese Speaking), you will be responsible for managing key client relationships, driving business performance, and ensuring the successful execution of e-commerce and social commerce strategies for assigned accounts.
• You will act as the primary point of contact for Chinese-speaking clients and stakeholders, working closely with cross-functional teams to deliver outstanding results while maintaining high levels of client satisfaction. This role requires strong account management capabilities, commercial acumen, and the ability to communicate effectively in Chinese, English, and Thai.
• Serve as the primary contact for assigned Chinese-speaking clients and stakeholders.
• Build and maintain strong long-term relationships with clients to ensure retention and business growth.
• Understand client business objectives and translate them into actionable commerce strategies.
• Lead regular business reviews, performance discussions, and strategic planning sessions.
• Drive revenue growth, NMV achievement, and overall business performance for assigned accounts.
• Identify opportunities for upselling, cross-selling, and expanding service offerings.
• Monitor account profitability and ensure commercial objectives are achieved.
• Support contract renewals, business proposals, and commercial negotiations.
• Oversee the planning and execution of e-commerce and social commerce campaigns.
• Coordinate internal teams to ensure timely and high-quality delivery of services.
• Manage project timelines, deliverables, and client expectations.
• Ensure campaign objectives and KPIs are met.
• Monitor marketplace and social commerce performance across TikTok Shop, Shopee, and Lazada.
• Analyze sales, traffic, conversion, live commerce, and campaign performance data.
• Provide actionable recommendations based on business insights and market trends.
• Prepare and present performance reports to clients and internal stakeholders.
• Account Management Team.
• Media Buying Team.
• Creative & Content Team.
• Live Commerce Team.
• KOL & Affiliate Team.
• Marketplace Operations Team.
• Ensure seamless communication and execution across all functions.
• Mentor and support Account Executives and Account Associates.
• Share best practices and contribute to the development of junior team members.
• Support department initiatives and continuous improvement projects.
• Bachelor's degree in Marketing, Business Administration, Communication Arts, International Business, or related fields.
• Minimum 4-6 years of experience in Account Management, Client Services, E-Commerce, Digital Marketing, Social Commerce, or Agency environments.
• Experience managing Chinese-speaking clients or cross-border business accounts is highly preferred.
• Strong understanding of TikTok Shop, Shopee, Lazada, and social commerce ecosystems.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Strong commercial mindset with excellent client-facing skills.
• Data-driven with strong analytical and problem-solving capabilities.
• Advanced Microsoft Excel, PowerPoint, and reporting skills.
• Excellent communication and presentation skills.
• Language.
• Fluent in Mandarin Chinese (spoken and written).
• Good command of English (spoken and written).
• Thai language proficiency is preferred.

Experience:

5 years required

Skills:

Business Development

Job type:

Full-time

• This is not just a "manager" role. You'll own our growth engine, lead a squad of smart Associates/Senior Associates, and work directly with co-founders to close big deals, launch game-changing campaigns, and shape the future of e-commerce in Thailand. If you're already crushing it in BD, consulting, sales, or commercial roles, and you're ready for your next big leap - this is it.
• Lead the entire business development cycle: pipeline generation, account planning, proposal creation, CRM management, pitching, and closing deals.
• Manage and coach a high-performing team of Associates and Senior Associates - develop talent, drive performance, and build a winning culture.
• Act as a trusted advisor to brands, offering strategic guidance across TikTok, Shopee, Lazada, and emerging platforms.
• Build strategic business plans, pitch decks, and partnership proposals alongside leadership.
• Identify whitespace opportunities through competitor and market research.
• Lead go-to-market execution in collaboration with cross-functional teams: Creator, Content, Shop Management, Live Studio, and MarCom.
• Strengthen client relationships, forge new partnerships, and expand Ripples' network across industries.
• Represent Ripples at events and conferences, and stay plugged into the evolving eCommerce ecosystem.
• What We're Looking For.
• 5+ years in business development, commercial strategy, consulting, sales, or startup leadership.
• Experience leading and coaching teams - especially in fast-moving environments.
• A strong track record in FMCG, fashion, health & beauty, or e-commerce.
• Direct experience in or exposure to eCommerce enablers, agencies, or marketplaces.
• Sharp business acumen and communication skills - you can pitch, lead, and close.
• High EQ with an entrepreneurial mindset - you move through ambiguity with clarity.
• Fluency in both Thai & English; other languages are a bonus.
• The energy to scale a rocket ship.
• What You'll Get.
• Lead and grow a team with real ownership of growth and results.
• Work directly with C-levels and co-founders in one of Thailand's most ambitious startups.
• Partner with top Thai and global brands shaping the future of commerce.

Experience:

5 years required

Skills:

Project Management, Automation

Job type:

Full-time

• Live Production Technical Leadership.
• Lead and oversee all technical aspects of live streaming production across multiple studios and platforms.
• Ensure consistent delivery of high-quality live sessions with minimal downtime or disruption.
• Define and implement technical standards, best practices, and quality control processes.
• System & Infrastructure Management.
• Design, implement, and maintain live streaming infrastructure, including cameras, audio systems, lighting, and streaming software.
• Ensure system scalability to support increasing live volume and business growth.
• Optimize streaming stability (e.g., latency, bitrate, connectivity) across all operations.
• Live Operations Oversight.
• Oversee real-time live operations and ensure rapid troubleshooting of technical issues.
• Establish pre-live testing protocols and operational checklists.
• Monitor performance metrics and continuously improve live production efficiency.
• Team Leadership & Development.
• Lead, manage, and develop the live production technical team.
• Set performance expectations, provide coaching, and build technical capabilities within the team.
• Ensure proper staffing, scheduling, and workload management across studios.
• Process Improvement & Innovation.
• Identify opportunities to improve workflows, automation, and production efficiency.
• Evaluate and implement new tools, technologies, and systems to enhance live production capabilities.
• Drive innovation in live streaming formats and technical execution.
• Cross-Functional Collaboration.
• Collaborate with Creative, Content, Account, and Marketing teams to support campaign execution.
• Align technical capabilities with business and creative requirements.
• Support large-scale campaigns, special events, and high-impact live productions.
• Performance Monitoring & Reporting.
• Track and analyze technical performance metrics (e.g., uptime, error rate, stream quality).
• Provide regular reports and insights to management.
• Ensure continuous improvement based on data and operational feedback.
• Education & Experience.
• Bachelor's degree in Media Production, Broadcasting, Engineering, IT, or related field (or equivalent experience).
• Minimum 5-8 years of experience in live production, broadcasting, or streaming operations.
• At least 2-3 years of experience in a leadership or managerial role.
• Technical Skills.
• Strong expertise in live streaming tools (e.g., OBS, TikTok Live Studio, streaming encoders).
• Deep understanding of camera systems, lighting, audio, and broadcast workflows.
• Knowledge of networking fundamentals (bandwidth, latency, streaming protocols).
• Experience managing multi-studio or high-volume live operations.
• Leadership & Core Competencies.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities under pressure.
• Strong organizational and project management skills.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• High attention to detail and commitment to quality.
• Additional.
• Experience in social commerce, digital media, or fast-paced production environments is highly preferred.
• Flexibility to support live operations outside standard working hours if required.
• Strong sense of ownership, accountability, and continuous improvement.

Skills:

Accounting

Job type:

Full-time

• The Accounting Manager owns the Accounting and Treasury functions across Ripples Commerce and its subsidiaries: timely month-end closing under TFRS, consolidation to the holding company, Thai tax compliance, cash flow and banking operations, and A/R-A/P discipline. A key partner to the Controller and CFO in delivering clean audits, on-time reporting, and strong working capital as the company scales.
• Month-End Closing and Financial Reporting.
• Own month-end and year-end closing for all entities under TFRS; manage the closing c ...
• Review GL transactions for accurate classification; prepare trial balances, entity financial statements, and supporting schedules.
• Prepare consolidated financial statements at the holding company level, including intercompany eliminations and RPT reconciliations.
• Perform and support management reports including variance analysis vs. prior periods and budget.
• Tax and Regulatory Compliance.
• Prepare, reconcile, and file all applicable taxes on time: CIT, VAT (PP.30/36), WHT (PND.1, 3, 53, 54), SBT, stamp duty, and others; ensure records are consistent with filings and fully documented.
• Support transfer pricing documentation and RPT disclosures across the group.
• Act as primary contact for the Revenue Department and regulators; manage tax audits and inquiries; support tax planning under management direction.
• Treasury and Cash Management.
• Manage daily cash positions across all entities; maintain cash balance per the company's liquidity policy.
• Prepare rolling cash flow forecasts and monthly cash flow reporting.
• Execute and control payment runs per the approval matrix; manage banking platforms and payment security.
• Maintain banking relationships; support credit facility applications, covenant monitoring, and utilization reporting.
• Oversee A/R collection with front offices (DSO, aging, escalation) and A/P scheduling to optimize DPO; support working capital needs as trading volume grows.
• Audit and Internal Controls.
• Work directly with the external auditor across the full audit cycle to deliver a clean (unqualified) audit report on schedule; pre-clear significant accounting treatments to minimize audit adjustments.
• Coordinate audit deliverables and drive resolution of findings.
• Ensure compliance with accounting policies, approval matrices, and internal controls; identify and remediate process gaps.
• Drive improvements to closing procedures and documentation; support ERP implementation and automation; maintain SOPs and the accounting manual.
• Team Management and Business Partnering.
• Lead, review, and coach the accounting team across GL, A/R, and A/P.
• Coordinate with business units, FP&A, and Strategy & PMO to resolve accounting matters and support new initiatives.
• Perform other assignments as requested by the CFO.
• Bachelor's degree or higher in Accounting, Finance, or related field.
• Experience in accounting, audit, or financial reporting with supervisory/review experience; Big 4 / audit firm background an advantage.
• Qualified as accountant-in-charge under the Accounting Act; CPA (Thailand) an advantage.
• Multi-entity closing and group consolidation experience strongly preferred.
• Good command of Thai and English for reporting and coordination with advisers and investors.

Experience:

1 year required

Skills:

Project Management, Creative Thinking, Social media

Job type:

Full-time

• The Live Creative Producer is responsible for developing and executing engaging live commerce content that drives audience engagement and conversion across social platforms, particularly TikTok Live.
• This role focuses on creating compelling live formats, storytelling concepts, and promotional video content that attract viewers and maximize sales performance. The position plays a.
• key role.
• in differentiating Ripples' live content through creativity, trend awareness, and strong execution in a fast-paced environment.
• The ideal candidate is highly creative, trend-driven, and passionate about content, with the ability to translate product features into engaging storytelling that resonates with audiences.
• Design and develop engaging, on-brand live content formats that capture audience attention and drive sales performance.
• Create and test new creative concepts and storytelling approaches to enhance live session engagement and differentiation.
• Oversee the end-to-end live production process, ensuring smooth execution and high-quality output.
• Collaborate with hosts, production teams, and cross-functional stakeholders to deliver effective live commerce campaigns.
• Produce and edit short-form traffic videos to drive awareness and viewership for upcoming live sessions.
• Monitor live performance and optimize content strategies based on engagement, conversion, and audience behavior.
• Stay up to date with TikTok trends, live commerce formats, and consumer behavior to continuously improve content quality.
• Lead or support special projects as assigned, ensuring timely delivery and achievement of performance targets.
• Education & Experience.
• Bachelor's degree in Marketing, Communications, Media, or related field (or equivalent experience).
• 1-4 years of experience in content creation, live production, digital media, or related fields.
• Experience in social commerce, live streaming, or agency environments is an advantage.
• Skills & Competencies.
• Strong creative thinking and storytelling skills.
• Passion for content creation and audience engagement.
• Understanding of social media culture, especially TikTok and live commerce trends.
• Strong organizational and project management skills.
• Good communication and collaboration abilities.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude, adaptability, and strong growth mindset.
• Technical Skills.
• Basic to intermediate skills in video production and editing.
• Familiarity with tools such as TikTok Live Studio, OBS, or similar streaming platforms is a plus.
• Understanding of basic camera setups, lighting, and sound systems is an advantage.
• Additional.
• Passion for Fashion, Beauty, Skincare, FMCG, or lifestyle products.
• Strong interest in social media trends and consumer behavior.
• Ability to quickly adapt to changing content trends and platform updates.

Experience:

2 years required

Skills:

Business Development

Job type:

Full-time

• The Senior Business Development Associate is responsible for driving business growth through strategic client acquisition, partnership development, and commercial planning.
• This role works closely with the company's leadership team to identify new opportunities, develop tailored business proposals, and execute go-to-market strategies across e-commerce and social commerce channels. The position requires strong commercial acumen, the ability to manage complex stakeholder relationships, and a proactive, res ...
• Identify and develop new business opportunities, partnerships, and revenue streams.
• Lead the preparation of business plans, pitch decks, and proposals tailored to prospective clients.
• Act as a strategic advisor to clients by providing insights and recommendations on e-commerce and social commerce strategies.
• Build, manage, and expand relationships with key clients, partners, and stakeholders.
• Drive end-to-end sales processes, including prospecting, pitching, negotiation, and deal closure.
• Collaborate cross-functionally with internal teams (e.g., Marketing, Creator Management, E-commerce Operations, Live Studio) to design and deliver integrated solutions.
• Analyze market trends, competitive landscape, and client needs to refine business strategies.
• Represent the company in meetings, presentations, and industry networking events.
• Track business development performance and maintain accurate pipeline reporting.
• Participate in or lead strategic and ad-hoc projects as assigned.
• Education & Experience.
• Bachelor's degree in Business Administration, Marketing, Economics, or related field.
• 2-5 years of experience in business development, consulting, commercial strategy, or startup environments.
• Proven track record in client acquisition, partnership development, or revenue generation.
• Skills & Competencies.
• Strong business acumen and commercial mindset.
• Excellent communication, negotiation, and presentation skills.
• Strong stakeholder management and relationship-building abilities.
• Ability to think strategically and translate ideas into actionable plans.
• High adaptability and ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Self-driven with a strong sense of ownership and accountability.
• Technical Skills.
• Proficiency in Microsoft PowerPoint and Excel.
• Experience in preparing business proposals and presentations.
• Familiarity with CRM tools or sales tracking systems is an advantage.
• Preferred.
• Understanding of e-commerce and social commerce platforms (e.g., TikTok Shop, Shopee, Lazada).
• Experience in agency, startup, or digital commerce environments.
• Fluency in Thai and English (both written and spoken).
• Additional language skills are a plus.

Experience:

2 years required

Skills:

Customer Relationship Management (CRM)

Job type:

Full-time

• The Senior Creator & Affiliate CRM Associate is responsible for managing and optimizing relationships with creators and affiliates through structured CRM processes.
• This role focuses on driving engagement, retention, and performance of creators and affiliate partners by leveraging data, segmentation, and targeted communication strategies. The position plays a.
• key role.
• in supporting revenue growth by ensuring effective collaboration between creators, affiliates, and internal teams.
• The ideal candidate is data-driven, detail-oriented, and experienced in managing large networks of partners in a fast-paced social commerce environment.
• Manage and maintain CRM systems for creators and affiliate partners, ensuring accurate and up-to-date data.
• Segment creators and affiliates based on performance, category, and engagement level to drive targeted strategies.
• Develop and execute engagement plans to improve creator and affiliate activation, retention, and performance.
• Monitor and analyze key performance metrics (e.g., GMV, conversion rate, engagement, activation rate).
• Identify high-potential creators and affiliates, and implement strategies to maximize their contribution.
• Coordinate with internal teams (e.g., Creator Management, KOL, Account, Marketing, Live Operations) to align campaign execution and support partner needs.
• Design and implement communication flows (e.g., campaigns, announcements, updates) for creators and affiliates.
• Track and optimize affiliate program performance, including commission structures and campaign effectiveness.
• Prepare reports and provide actionable insights to stakeholders on CRM performance and partner engagement.
• Support the development and improvement of CRM processes, tools, and automation initiatives.
• Participate in cross-functional and ad-hoc projects as assigned.
• Education & Experience.
• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• 2-4 years of experience in CRM, affiliate marketing, creator management, or related roles.
• Experience in e-commerce, social commerce, or digital platforms is highly preferred.
• Skills & Competencies.
• Strong analytical and data-driven mindset.
• Excellent organizational and stakeholder management skills.
• Strong communication and relationship management abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Problem-solving skills with attention to detail.
• Proactive, self-motivated, and results-oriented.
• Technical Skills.
• Experience with CRM tools, data tracking, or affiliate platforms.
• Proficiency in Microsoft Excel (data analysis, reporting).
• Familiarity with e-commerce and social media platforms (e.g., TikTok, Shopee, Lazada).
• Experience with data visualization or dashboard tools (e.g., Power BI) is a plus.
• Additional.
• Good English communication skills (reading and writing).
• Strong sense of ownership and accountability.
• Ability to work collaboratively across teams.

Experience:

5 years required

Skills:

Business Development

Job type:

Full-time

• The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
• Develop and execute business development strategies aligned with revenue and profita ...
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content, Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
• Bachelor's or Master's degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.

Experience:

1 year required

Skills:

Social media

Job type:

Full-time

• The Technical Executive (Live Production Team) is responsible for managing the technical setup and execution of live streaming sessions across social commerce platforms, particularly TikTok Live.
• This role ensures seamless live production by handling equipment setup, streaming software, and real-time technical troubleshooting. The position plays a critical role in maintaining production quality, minimizing disruptions, and supporting high-performance live commerce operations.
• The ideal candidate is technically skilled, detail-oriented, and able to operate effectively in a fast-paced, high-pressure environment.
• Set up and operate live streaming equipment, including cameras, lighting, audio systems, and streaming devices.
• Manage live streaming software (e.g., TikTok Live Studio, OBS, Streamer Desktop) to ensure smooth broadcast execution.
• Monitor live sessions in real-time and troubleshoot technical issues promptly.
• Coordinate with hosts, producers, and content teams to ensure proper live setup and execution.
• Ensure all technical elements (visuals, sound, connectivity) meet quality standards before and during live sessions.
• Conduct pre-live checks and testing to prevent technical disruptions.
• Support recording and post-production needs when required.
• Maintain and organize technical equipment, ensuring proper usage and upkeep.
• Stay updated with new tools, technologies, and best practices in live streaming and production.
• Support special projects, live events, or ad-hoc production requirements as assigned.
• Education & Experience.
• Bachelor's degree in Media Production, Broadcasting, Engineering, IT, or related field (or equivalent experience).
• 1-3 years of experience in live production, streaming, or technical operations.
• Experience in social commerce or live streaming environments is an advantage.
• Technical Skills.
• Hands-on experience with streaming tools such as OBS, TikTok Live Studio, or similar platforms.
• Understanding of camera setup, lighting, and audio systems.
• Basic knowledge of networking and streaming stability (internet, bitrate, latency).
• Familiarity with video formats, encoding, and live broadcast workflows.
• Skills & Competencies.
• Strong problem-solving and troubleshooting skills.
• Ability to work under pressure and handle live situations calmly.
• Good coordination and communication skills.
• High attention to detail and quality control.
• Ability to manage multiple live sessions and priorities.
• Additional.
• Flexibility to work in shifts, including evenings or weekends (based on live schedules).
• Strong sense of responsibility and accountability.
• Interest in live commerce, social media, and digital production.

Experience:

1 year required

Skills:

eCommerce, English

Job type:

Full-time

• is Thailand's leading and fastest-growing Social Commerce agency and e-commerce enabler, consistently ranked as the.
• TikTok Shop Partner in the country.
• We build full-funnel commerce and marketing solutions designed to scale brands across TikTok, Shopee, Lazada, and beyond. From strategy to.
• execution, we transform creativity into conversion and content into measurable growth.
• In just over two years, we've grown from a 20-person startup to a 200+ strong team, working with local heroes and some of the world's most.
• iconic brands. At Ripples, we're not just riding the future of commerce - we're building it.
• Coordinate with internal teams and brand partners to execute e-commerce campaigns and store activities.
• Manage day-to-day store operations: graphic briefs, banner uploads, campaign submissions.
• Plan promotions and analyze campaign performance: sales, traffic, conversion, and funnel.
• Prepare joint business plans and lead weekly/monthly/quarterly review meetings.
• Manage day-to-day store operations: graphic briefs, banner uploads, campaign submissions.
• Generate reports and actionable insights for internal and external teams.
• Participate in or lead cross-functional projects.
• Lead or participate in ad-hoc cross-functional projects.
• Who We're Looking For.
• Bachelor's degree in any field.
• 1 - 6 years working experience (depends on the level) in an Ecommerce company, Internet start-up, International Brand, FMCG,.
• fashion,Beauty retailer or consulting Strong Excel and data skills.
• Familiarity with Shopee, Lazada, TikTok.
• Excellent communication and client-facing skills.
• Good English communication (reading/writing).
• Annual leave: 11 days / Public Holiday: 17 day.
• Performance bonus.
• Group insurance (Life, Health, IPD, OPD, Emergency).
• Company PC or laptop provided.
• Get to experience a variety of roles.
• More opportunities to express ideas and creativity.
• Faster career growth opportunities.
• Employees can communicate or propose ideas directly to executives without going through multiple layers of hierarchy.

Experience:

3 years required

Skills:

Accounting

Job type:

Full-time

• The Senior Accounting Officer (Accounts Payable) is responsible for managing the end-to-end accounts payable process, ensuring accurate, timely, and compliant recording of financial transactions.
• This role plays a critical part in maintaining financial integrity, supporting month-end closing, and ensuring alignment between accounting records and actual payments. The position will also collaborate closely with internal stakeholders across departments to ensure proper documentation, cost allocation, and compliance with company p ...
• Manage the full accounts payable (AP) process, including invoice verification, recording, and payment processing.
• Ensure all AP transactions are accurately recorded and properly supported with documentation.
• Perform 3-way matching (Purchase Order, Goods Receipt, Invoice) where applicable.
• Coordinate with internal teams (e.g., HR, Operations, Procurement) to ensure completeness and accuracy of payment requests.
• Prepare and process payment runs in accordance with company policies and payment schedules.
• Reconcile vendor statements and resolve discrepancies in a timely manner.
• Maintain proper filing and documentation of all AP-related transactions for audit purposes.
• Support month-end and year-end closing processes, including accruals and account reconciliation.
• Ensure compliance with accounting standards, tax regulations, and company internal controls.
• Assist in mapping and allocating expenses to correct departments (e.g., PC1 / PC2 / SG&A).
• Coordinate with Finance team to ensure alignment between accounting records and payroll/payment data.
• Support external and internal audits by preparing required documentation and explanations.
• Education & Experience.
• Bachelor's degree in Accounting, Finance, or related field.
• Minimum 3-5 years of experience in accounts payable or general accounting.
• Experience in e-commerce, retail, or fast-paced business environments is an advantage.
• Technical Skills.
• Strong knowledge of accounts payable processes and accounting principles.
• Experience with accounting systems (e.g., ERP, accounting software).
• Proficiency in Microsoft Excel (e.g., pivot tables, reconciliation, data analysis).
• Understanding of tax regulations (e.g., withholding tax, VAT) is preferred.

Skills:

Digital Marketing, Graphic Design, English

Job type:

Full-time

• Ripples is Thailand's leading TikTok and social commerce agency, ranked in GMV out of 300+ partners. We provide end-to-end e-commerce solutions - from strategy and content creation to live selling and performance marketing - primarily across TikTok, Shopee, and Lazada. In just one year, we've scaled from 20 to 200 people, partnering with top local and global brands to shape the future of how products are discovered and sold online.
• The Role.
• As a.
• Cluster Manager., you will oversee a group of account executives, associates, and managers managing a substantial portfolio of brand partners. You'll be responsible for ensuring team performance, driving client satisfaction, and managing the cluster's profitability. This is a high-impact leadership role, perfect for someone with strong people management, strategic thinking, and commercial skills.
• Key responsibility.
• Team Management: Lead and mentor a team of account executives, associates, and managers, ensuring their performance aligns with company objectives and KPIs.
• Performance Tracking: Monitor and analyze the performance of the cluster, identifying areas for improvement and implementing corrective actions.
• Client Relationship Management: Build and maintain strong relationships with key clients, ensuring their satisfaction, loyalty and delivering business performance.
• Financial Management: Oversee the financial performance of the cluster, ensuring profitability and budget adherence.
• Cross-Functional Collaboration: Collaborate effectively with other departments (e.g., integrated marketing communication, digital marketing, live streaming production, graphic design) to deliver exceptional results in a timely manner.
• Talent Development: Identify and develop high-potential talent within the team, fostering a culture of continuous learning and growth.
• Problem-Solving: Address challenges and issues that arise within the cluster, providing timely solutions and guidance to the team.
• 5+ years' experience in relevant sales and marketing, marketing and communication, e-commerce managers, key-account manager or other related roles.
• Data-focused, advanced Excel skills.
• Strong understanding of e-commerce landscape such as Shopee, Lazada, TikTok or in Creative/ Marketing agency.
• Good communication and client facing skills.
• Able to communicate well in English.