Skills:

Express, Risk Management

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

Job type:

Full-time

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

Experience:

3 years required

Skills:

Express, Excel, Multitasking, English

Job type:

Full-time

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Bachelor's Degree or Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player.
• Multitasking and prioritizing skills.
• Proven working experience in project management.

Skills:

Excel

Job type:

Full-time

• Data-Driven Optimization: Analyze complex operational datasets to pinpoint inefficiencies and identify high-impact opportunities for process improvement.
• Strategic Project Support: Contribute to the design and execution of productivity-driven projects, ensuring that operational enhancements are scalable and effective.
• Performance Visibility: Develop and maintain comprehensive reports and executive dashboards to track key performance indicators (KPIs) and drive transparency across the organization.
• Cross-Functional Collaboration: Act as a key liaison between Operations, Product, Business Intelligence (BI), and Support teams to ensure seamless integration of new initiatives.
• Process Standardization: Facilitate the creation and documentation of Standard Operating Procedures (SOPs) and manage the clear communication of process updates to all relevant stakeholders.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Process Architect: You enjoy deconstructing workflows and finding smarter, more efficient ways to achieve organizational goals.
• Collaborative Partner: You excel at working across departments, building strong professional relationships to solve multifaceted problems.
• Clear Communicator: You can translate technical data or complex processes into clear, concise documentation and presentations for any audience.
• Methodical Thinker: You are highly organized and disciplined, ensuring that every project and report meets the highest standards of accuracy and professional quality.

Skills:

Finance, Social media, Excel, English

Job type:

Full-time

• Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements. You will learn to schedule shifts and plan manpower to ensure smooth operations for our teams.
• Knowledge Management (KM): Develop SOPs (standard procedures), manage the Help Center portal, and create knowledge-sharing initiatives.
• Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products. You will manage wallet adjustments and resolve payme ...
• Seller & Key Account Support: Interact directly with sellers and internal teams to solve operational issues and help sellers improve their performance on our platform.
• User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance the overall customer experience.
• Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to our users.
• Who We Are Looking For: Fresh graduates from any field (Business, Finance, or Arts we value your attitude and logic most!).
• Good command of English and Thai (both written and spoken).
• Organized & Detail-oriented: You enjoy making plans and double-checking that every detail is correct.
• Logical Thinker: You can break down a complex problem into a simple, step-by-step solution.
• Proficient in Excel or Google Sheets: You are comfortable working with data, tables, and basic formulas.
• Eager to Learn: You are excited to learn about business operations, budgeting, and system management.
• Team Player: You enjoy coordinating with different departments to get things done.

Skills:

Express, Excel, Project Management

Job type:

Full-time

• Job Description: Daily/Weekly report [Stuck, BL pending, Overtime reduce, Throughput of small sort team, MPW optimization, FIFO of aging, etc.].
• Investigate parcel lost and stuck cases.
• Data provider and recommendation for leads/supervisors and stakeholders.
• Handling presentations and meeting with stakeholders and SOC representatives.
• Team Lead action sometimes.
• Requirements: Good communication to other team.
• Analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in project management.
• Multitasking and prioritizing skills.
• Work with timeline and extra long working hours during campaign.

Skills:

Express, Microsoft Office

Job type:

Full-time

• Responsible for Fleet and Hub Operations performance.
• Assisting the management in day-to-day coordination of business operational activities and administrative tasks.
• Ability to handle or assist projects in terms of working scope and operation performance tracking.
• Coordinate with hub for examining in business operation.
• Summarize operations performance and ground staff attendance.
• Solving issues related to the work-flow operation.
• Requirements: Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Adaptability and flexibility.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week from 9:00 AM to 6:00 PM (Alternating holidays on Saturdays / Sundays).

Skills:

SQL, Python, Excel, English

Job type:

Full-time

• Conduct analysis of internal and external data, utilizing SQL, Python, and Excel.
• Translate complex data analyses into accessible, business-focused reports to deliver actionable insights and recommendations to senior management.
• Develop, maintain, and automate dashboards, reports, and visualizations to support strategic decision-making.
• Serve as a consultant to cross-functional teams, collaborating to identify business challenges and enhance analytical capabilities.
• Review and optimize data systems and processes to ensure data integrity and operational efficiency.
• Requirements: Bachelor's or Master's degree in a relevant field.
• Advanced proficiency in SQL and Excel (Python is a plus).
• Fresh Graduate is preferred.
• Fluency in English.
• Submitting your resume today will ensure you're among the first to be notified when a suitable opportunity arises.

Job type:

Full-time

• Inbound & Storage: Learn how we receive, sort, and store thousands of items from suppliers using smart logic and systems.
• Inventory Management: Help us keep our data 100% accurate through quarterly checks and smart item transfers within the warehouse.
• Order Fulfillment: Master the art of "Picking and Packing." You will ensure that customer orders are picked accurately and are in perfect condition.
• Quality Control & Troubleshooting: Become a problem-solver! You will handle "unhappy flows" fixing issues like damaged items, missing stock, or incorrect picks.
• Logistics Coordination: Work closely with SPX and other delivery partners to ensure every parcel starts its journey to the customer on time.
• Who We Are Looking For Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Fast Learners: You are curious and can pick up new systems and processes quickly.
• Problem Solvers: You enjoy fixing things and making processes better.
• Team Players: You like working with people and can communicate clearly.
• Resilient: You are comfortable working in a dynamic, high-energy warehouse environment.
• Why Join SCommerce? Hands-on Experience: Learn the "real" side of e-commerce logistics.
• Career Growth: We love promoting internal talent. This is your foot in the door!.
• Dynamic Culture: Work in a fun, fast-paced environment with a supportive team.

Skills:

Problem Solving, Excel

Job type:

Full-time

• Operational Excellence: Support the end-to-end daily operations of our Hubs and SOCs, ensuring all processes are executed with precision and reliability.
• Resource Optimization: Monitor workload and manpower utilization to ensure peak efficiency. You will play a key role in aligning resources to consistently meet and exceed service level targets.
• Strategic Coordination: Serve as a vital link between drivers, supervisors, and internal stakeholders to ensure seamless communication and operational alignment.
• Insights & Performance: Transform ground-level data into actionable insights. You will analyze operational trends to identify bottlenecks and implement continuous improvement initiatives.
• Adaptive Problem Solving: Manage diverse ad-hoc operational challenges with a solutions-oriented mindset, ensuring business continuity in a dynamic environment.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Articulate Communicator: You can convey complex information clearly and professionally to stakeholders at all levels, from field staff to management.
• Analytical Mindset: You are skilled at interpreting data to tell a story, using metrics to drive informed decision-making and process enhancements.
• Results-Driven: You are a proactive professional who takes ownership of tasks and is committed to delivering high-quality outcomes.
• Resilient & Agile: You excel in fast-paced, high-pressure environments and can pivot your focus effectively as priorities evolve.

Experience:

1 year required

Skills:

Problem Solving, CAD, Data Analysis, English

Job type:

Full-time

• Implement dynamic, velocity-based slotting logic that leverages seasonal trends and order affinity to position high-demand SKUs for minimal travel and maximum accessibility.
• Engineer high-density storage models and long-range capacity forecasting to maximize cubic utilization while aligning the physical footprint with projected inventory growth.
• Architect end-to-end warehouse designs and storage type assignments that integrate s ...
• Develop shrinkage heatmapping and predictive loss models to visually identify high-risk zones and inventory categories prone to physical or systemic discrepancies.
• Design a comprehensive cycle count and stocktake framework that prioritizes high-value, high-velocity SKUs to ensure real-time inventory integrity with minimal operational disruption.
• Build statistical root cause models to analyze variances, distinguishing between administrative errors and physical theft to drive targeted shrinkage reduction initiatives.
• Redesign operational control points and systemic validation steps, engineering loss attribution modeling to assign financial accountability across the entire product lifecycle.
• Requirements: 1-5 years of experience in warehouse layout planning, facility management, or supply chain operations, with a proven track record in optimizing spatial layouts; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
• Strong analytical skills, with the ability to interpret data on product turnover, storage requirements, and operational flow to inform layout and slotting decisions.
• Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
• Familiarity with warehouse operations (inbound, outbound, inventory management) and material handling equipment, understanding how their workflows interact with spatial design.
• Knowledge of storage systems (e.g., pallet racking types, shelving configurations) and their suitability for different product characteristics (size, weight, turnover).
• Proficiency in using layout planning tools (e.g., CAD software, warehouse simulation tools) and data analysis tools (e.g., Excel, SQL) to design layouts and track space utilization metrics.
• Experience in developing layout documentation, zone management rules, and training materials for warehouse staff.
• Adaptability to adjust layouts in response to dynamic factors such as business growth, new product lines, or technological upgrades.
• Good communication and collaboration skills to work with cross-functional teams (inbound, outbound, inventory, equipment maintenance) and gather input on layout needs.
• Familiarity with safety regulations and industry standards related to warehouse layout (e.g., fire codes, aisle width requirements) is preferred.
• Proficient in verbal and written English communication, with the ability to document layout plans and collaborate with international teams if needed.

Skills:

Negotiation

Job type:

Full-time

• Ensure that performance of temp and full time staff followed WI.
• Monitor and record data in WMS.
• Ensure working process for zero damage/defect.
• Monitor the process and analyse to team member.
• Ensure that all products store in the right location with good condition.
• Ensure that replenishment quantity optimize with sale order.
• Handle return product in warehouse and store in the right location with good condition.
• Handle return product to seller process within timeline.
• Follow up the performance of day to day operations and coordinate with all team.
• Support all function process (Replenishment, RTS and etc.) in put away team and other department.
• To perform any other duties assigned by Team lead or supervisor.
• Requirements Junior high school or above.
• Working experience in warehousing is preferred.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

Skills:

Express, Payroll, Work Well Under Pressure, English

Job type:

Full-time

• Time Attendance City Ops, Middle Mile, Service Point.
• Summary Report Attendance.
• Add finger scan.
• Add FTE/Temp leave rights (Empeo, HRIS).
• Information of employees who are late, absent from work for issuing warnings.
• Report Attendance for incentives.
• Report Attendance for payroll.
• Report Attendance Costing Team, Analytic Tea.
• Requirements: At least 1 year Time Attendance Experience.
• Multi-tasked, and able to work well under pressure.
• Good in Excel, Google sheet, PowerPoint, etc.
• Able to communication in English.

Experience:

2 years required

Skills:

Research, Project Management

Job type:

Full-time

• Design and evolve VIP packages and benefit offerings to stay competitive, compelling, and commercially sustainable.
• Research subscriber behaviour to inform benefit design, packaging decisions, and programme improvements.
• Plan, execute, and analyse VIP-exclusive benefits from briefing to post-implementation review driving continuous improvement.
• Own cross-functional project management across marketing, product, ops, and CS to keep initiatives on track.
• Explore external partnerships to continuously enhance the VIP benefit ecosystem.
• Turn performance data and user insights into strategic recommendations that shape the VIP roadmap.
• Requirements: 2-4 years in project management, product marketing, partnerships, or a related field.
• Ability to think strategically about product and user experience while staying hands-on with execution.
• Strong project management skills; comfortable owning multiple workstreams simultaneously.
• Data-informed mindset able to connect user insights and performance metrics to programme strategy.
• Excellent communicator and collaborator across functions.
• E-commerce or loyalty/subscription programme experience is a plus.
• SA level: able to lead workstreams independently, drive strategic decisions, and mentor juniors.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Skills:

Data Analysis, Enthusiastic, English

Job type:

Full-time

• Assisting in end-to-end recruitment drives, from sourcing high-potential candidates to managing interview logistics.
• Developing and maintaining relationships with local universities for campus hiring and trainee programs.
• Talent Management & Development (L&D): Supporting the design and execution of training programs, performance management cycles, and employee engagement initiatives specific to the Thai market.
• Analyzing employee feedback to identify areas for talent growth and culture enhancement.
• Compensation & Benefits (C&B) / HR Operations: Assisting with data analysis for local salary benchmarking and workforce planning.
• Streamlining HR processes and leveraging HRIS (Human Resources Information Systems) to improve efficiency across the Thai office.
• HR Business Partnering (HRBP): Working alongside seasoned HRBPs to support specific business units (e.g., Tech, Marketing, Operations).
• Providing day-to-day HR support, helping teams navigate challenges and maximize performance.
• Who We Are Looking For We are seeking high-potential, adaptable, and data-driven individuals who thrive in a challenging and high-growth environment unique to the Thai market.
• Mandatory Requirements: A recent graduate (within the last 12 months) with a Bachelor's degree in any discipline. While degrees in HR, Business, Psychology, or related fields are helpful, we welcome all majors demonstrating strong analytical and interpersonal skills.
• A strong academic track record.
• Fluency in Thai and English (both written and verbal) is essential for stakeholder engagement.
• Willingness to learn, a high degree of proactivity, and exceptional adaptability.
• Ideal Attributes (What Makes You Stand Out): Analytical Mindset: Comfortable working with data and spreadsheets; able to draw meaningful insights from metrics to solve organizational problems.
• Exceptional Communication: Articulate and empathetic, capable of building rapport and trust with diverse local and international stakeholders.
• Problem Solver: Highly resourceful and quick-thinking, always seeking efficient ways to improve processes.
• Team Player: Enthusiastic about collaborating across different teams and functions in a fast-paced, dynamic culture.
• Passion for People: A genuine interest in organizational dynamics, employee motivation, and fostering a positive, high-performing culture.

Experience:

1 year required

Skills:

Accounting, Finance, SQL, English

Job type:

Full-time

• Verify payment requests to ensure the payment amount is accurate to sellers and buyers, and check results received from banks.
• Monitor and fix any payment-related issues.
• Prepare and perform an analysis report upon request to management.
• Work closely with other teams to develop new payment process and support customer problems.
• Provide insight and suggestion on any company project and transactions related to payment.
• Project and UAT improvement on payment related topic.
• Requirements: Bachelor Degree in Accounting, Finance, Economics a,nd Business Administration.
• 0-1 year of experience in related fields is a plus.
• High Problem-Solving Skills.
• Good at English communication.
• Good at MS Office program.
• Basic SQL would be a plus.
• Hard-working, energetic personality with a Can-Do attitude.
• Logical thinking and willing to learn.

Experience:

2 years required

Skills:

Business Development, Data Analysis, Project Management

Job type:

Full-time

• Assist in driving strategic initiatives (project-based role) across different markets and achieving business impact in growth, profitability, and efficiency.
• Learn and contribute to the overall strategy while gaining valuable experience.
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives.
• Support data analysis and competitor benchmarking, take a hypothesis-driven approach to address business challenges, identify new growth opportunities and initiate the project with a structured business case.
• Requirements: 2-5 years of experience working.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills.
• Strong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

Experience:

1 year required

Skills:

Data Analysis, English

Job type:

Full-time

• Take ownership of the end-to-end recruitment process which involves requirements understanding, talent pool defining, sourcing, screening and selection of right candidates.
• Partner closely with stakeholders to understand deeply about why we are hiring, who we are hiring for, and how we are going to hire by, and at the same time, provide expertise and assistance to all levels of stakeholders in recruitment-related issues.
• Manage, prioritize and close talent searches against a timeline and have experiences ...
• Proactively approach passive candidates who are potentially a fit to the team and build a pipeline and a robust network of talents.
• Conduct a comprehensive interview during HR screening with candidates to add value by helping the departments hire the right individuals.
• Recommend ideas and initiatives related to recruitment which will contribute to the long-range growth of the team, for example, implementing any new process and fine tune standard process for recruiting to deliver the highest quality results, hiring initiatives that could help us to solve the bottlenecks during hiring.
• Deliver a great candidate experience and act as Shopee ambassador.
• Involve in all recruitment-related activities for internship, fresh graduate and experience hiring.
• Requirements: Bachelor's Degree or above with at least 1 years of full time recruitment experience.
• Experienced to conduct competency-based assessment, able to interview and assess candidates comprehensively.
• Strong data analysis, independent, creative with a strong sense of responsibility.
• Target-driven and able to prioritize multiple tasks.
• Keep up-to-date about talent market and able to build a robust network of target talents will be preferred.
• Experienced in recruiting passive candidates.
• Excellent Thai and English communication to ensure the effective communication with both candidates and stakeholders.
• Passion to join a fast growing e-commerce company with dynamic working environment.