Experience:

1 year required

Skills:

Assurance, Product Design, Automation, English

Job type:

Full-time

• Analyze product design documents to understand business requirements and create comprehensive test plans and test cases.
• Conduct thorough manual testing of new features and existing functionalities on mobile applications, with a focus on ShopeePay related.
• Develop and maintain a foundational set of automation test scripts to assist in regression testing and early issue detection in the development lifecycle.
• Investigate, document, and report bugs clearly and effectively, ensuring issues are tracked and resolved.
• Collaborate with cross-functional teams, including product managers and developers, to ensure that features meet quality standards and local requirements are implemented correctly.
• Act as a subject matter expert, providing valuable user insights and practical solutions to enhance the product.
• Requirements Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 1-3 years of experience in mobile app testing, with a strong background in manual quality assurance.
• Basic experience with or a strong interest in QA automation, including setting up and running test scripts.
• Solid understanding of quality assurance methodologies, tools, and concepts.
• Experience in e-commerce, Fintech, or backend systems is a significant plus.
• Highly goal-driven, adaptable, and comfortable working in a fast-paced, dynamic environment.
• Excellent analytical, problem-solving, and communication skills, with great attention to detail.
• Proficient in both written and spoken English.

Experience:

4 years required

Skills:

Finance, Accounting, English

Job type:

Full-time

• Review and ensure reports and procedures are met with the organization's objectives, and regulatory requirements including accuracy of reconciliation reports.
• To assist in the planning and execution of audits covering financial and operational related areas.
• Provide guidance and solutions for new business strategies covering business impact, financial impact and operational areas.
• Undertaking other assignments from time to time.
• Discussion and finding solutions with other team functions for all related to finance matters.
• For Inbound payment team lead Prepare reports and perform analysis upon request.
• Review reconcile transactions by comparing and correcting data of financial transactions.
• Review payment and supporting documents to ensure the payment amount is accurate.
• Work closely with the Customer Service team and other teams to solve customer issues.
• Perform UAT testing related to payment and able to give the suggestion.
• Participate in many important payment projects to find payment solutions, improve payment systems, and bring new payment features to the Shopee App to increase user's experience and system efficiency.
• Create SOP (Standard Operating Procedures) for team members on new payment features and newly introduced / updated work process.
• Support and find supporting evidence for credit card chargeback cases and establish a good relationship with acquirer banks.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics and Business Administration.
• Detail oriented.
• Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player.
• Good command of written and spoken English.
• At least 4+ years experience in Accounting, Finance.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Monitor, analyze overall operation's performance, and take initiatives to improve performance for Cross-border operations.
• Manage Inventory and Warehouse (create inventory work standard, inventory control procedure, inventory receiving/issuing process).
• Analyze & troubleshoot problems and continuous improve of inventory and warehouse concerns.
• Periodically report of inventory to Management level.
• Ensure cycle count & stock take at 100% depends on company policy.
• Ensure put away activity meet Service Level Agreement (SLA).
• Ensure pick order is on time and meet expectation.
• Ensure to fully utilize Warehouse space.
• Handle product return activity.
• Supervise, coach and evaluate of subordinate.
• Requirements Bachelor s degree or higher in Logistic management, supply chain or any related field.
• At least 3 years experience in Warehouse, Logistic Management or related experiences in Inventory.
• Knowledge of Warehouse management and Inventory Control.
• Proficient with Microsoft Excel.
• Excellent Ability to handle multiple tasks while maintaining attention to detail and accuracy.
• Ability to work under tight time deadlines.
• Be able to communicate in English is a MUST.
• Able to work on shift and day-off when required.
• Able to work at Shopee Warehouse (Wang Noi).

Experience:

1 year required

Skills:

Business Development, Problem Solving, Excel

Job type:

Full-time

• Responsibility to ensure success of key merchants on platform including driving Revenue and smooth operation.
• Educating sellers on features, promotional campaign and market insights.
• Building good relationships and trust with sellers to understand more about their business and their key success factors.
• Interact with stakeholders of different teams to ensure products sold by new sellers receive enough visibility on the product pages.
• Implement campaigns for new sellers, analyse and report their performance.
• Interact with other local teams to share knowledge and replicate best practices.
• Forecast volume and number of new sellers and activities required to incubate them.
• Update the management team on weekly progress.
• Requirements: Bachelor s or Master s Degree in business or related fields.
• 1-3 years of experience in Key Account, Merchandiser, Offline business, Business Development would be a plus.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT.

Experience:

2 years required

Skills:

Social media, YouTube, Project Management

Job type:

Full-time

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Develop and execute targeted paid social media advertising campaigns (TikTok, YouTube, IG) focused on maximizing affiliate traffic volume.
• Define, implement and execute affiliate growth projects for the Shopee s KOL Affiliates.
• Maintain and manage project timelines, expectations, tasks and resources.
• Conduct deep-dive analysis and understanding of the KOL landscape, performance trend, set targets and plan effective solutions and strategies for program growth.
• Utilize various data pools and metrics in daily operations to create dashboard and provide insights and performance reporting of projects to facilitate decision making.
• Responsible for monitoring and driving project KPIs to targets.
• Coordinate and roll-out project with key stakeholders, not limited to KOL Core Team, KOL Lead KAM, KOL KAM, and cross-team stakeholders.
• Contribute to the development of overall business strategy and long-term goals.
• Play a part in cross-functional projects as necessary.
• Requirements: +2 years of work experience, a plus if worked in project management role prior.
• Structured, able to plan end-to-end execution of initiatives, see through implementation of the initiative, as well as assess initiative effectiveness.
• Logical thinking and able to work in a fast-pace working environment under tight deadline.
• Solid knowledge and understanding of affiliate program and product management is a plus.
• Excellence in using Microsoft Office Excel / Google Sheet.
• Have creative thinking with strong analytical skills and problem-solving.
• Strong communication, interpersonal and problem-solving skills.

Skills:

Project Management, Microsoft Office

Job type:

Full-time

• Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource requirements, for network improvement initiatives.
• Lead project kickoff meetings, establish project governance structures and define roles and responsibilities for project team members.
• Operation Process Analysis and Optimization Conduct a thorough analysis of our Operations Functions, such as transportation routes, productivity analysis.
• Cross-Functional Collaboration Work closely with cross-functional teams, including operations (First Last Miles, Sorting Center, Linehaul), BI to align projects with business objectives and priorities.
• Provide regular updates and reports to higher-level management, including project plans, project progress, key performance indicators, and any issues or risks that require attention.
• Requirements: Proven experience in project management, and change management preferably in logistics or transportation management.
• Excellent analytical skills and the ability to interpret complex data to drive informed decision-making.
• Demonstrated leadership abilities, with experience leading cross-functional teams and managing multiple projects simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in Microsoft Office especially in PowerPoint (or Google Presentations).

Experience:

1 year required

Skills:

Financial Analysis, Excel, SQL, English

Job type:

Full-time

• Analyze financial performance both at platform level and on targeted initiative basis - identify business opportunities and influence budget approval and allocation process based on financial analysis.
• Analyze financial performances across different Shopee markets in Southeast Asia and other Regions.
• Manage internal cost and performance tracking process with the goal of improving this workflow over time.
• Summarize key results and present to senior management on a bi-weekly basis or as required for project approvals.
• Liaise internally and externally across multiple teams to obtain necessary information for analysis and ensure successful execution of given projects.
• Support other functions in budget planning, budget request process inquiries, and budget execution on a daily basis.
• Work closely with budget owners to support the annual, quarterly and monthly budget process. Perform analysis on prior years/quarters/months spending.
• Build forecasts using historic trends plus commercial input from business functions. Perform the monthly analysis and discuss the forecast with the related budget owners. Control of the monthly spending versus expected forecast.
• Requirements: 1-2 years of experience in related field.
• Prior experience in audit, finance, banking or consulting is an advantage.
• Proficient with financial terms and concepts with good understanding of standard business P&L items.
• Strong stakeholders management and communication skills.
• Outstanding structural thinker, with strong time-management and organizational skills.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and able to work under pressure to deliver results.
• Fluent in English, Proficient in Excel; Technical skills such as SQL is a plus but not required.

Experience:

8 years required

Skills:

Market Research, Research, Data Analysis

Job type:

Full-time

• Evaluate and optimize strategies, processes, and performance tracking models across regional operations, including cost structures and workforce sizing (spanning several thousand employees across functions).
• Conduct market research and deep-dive data analysis to uncover insights and inform business planning.
• Work cross-functionally to shape go-to-market strategies, test hypotheses, and improve performance outcomes.
• Align priorities and goals with senior stakeholders, translating high-level strategies into actionable plans.
• Lead and support the execution of strategic initiatives across people, process, and technology dimensions.
• Monitor implementation outcomes and refine approaches to maximize impact.
• Coordinate cross-functional projects to support continuous improvement and sustainable growth.
• Requirements: 8+ years of experience in management consulting, strategy, or related areas (e.g. e-commerce, tech, supply chain, regional/global project management).
• Proven track record in developing and implementing business strategies and managing complex projects or programs.
• Strong analytical skills with the ability to translate data into strategic insights.
• Comfortable navigating ambiguity and solving unstructured problems.
• Ability to balance big-picture thinking with attention to detail.
• Strong collaboration skills and ability to influence across functions.
• Passion for driving impact in a fast-paced, high-growth environment.

Skills:

Business Development, Project Management, Excel, English

Job type:

Full-time

• Competitor intelligence - To improve platform market share.
• Profitability initiative - To enhance platform profitability.
• Job Description: Manage market intelligence and monitoring across E-commerce and offline channel.
• Track market competition, growth, and commercial performance.
• Conduct in-depth analysis of platform competitiveness and profitability.
• Facilitate meetings and discussions to drive alignment on key business initiatives.
• Adapt quickly to changing business priorities and market dynamics.
• Collaborate with cross functional team to push initiatives and provide supporting data.
• Support ad-hoc projects, leading independent workstreams.
• Requirements: Bachelor's Degree in Business or related fields. (Fresh graduate is welcome to apply).
• Experience in consulting/platform business is a plus.
• Strong business acumen, critical thinking and ability to form actionable insights.
• Strong project management, stakeholder management and communication skills.
• Ability to adapt and thrive in fast-paced dynamic environment.
• Proficiency in Excel.
• Basic/good command of English.
• Good team player, with an aptitude for sales and the ambition to constantly outperform your KPI.

Skills:

Big Data, SQL, English

Job type:

Full-time

• Gather, organize, and analyze data as it pertains to fraud case development through the use of.
• analytical, tracking, and data management toolsCoordinate with the risk team, operations team and customer service team to further develop.
• fraud cases, and report to product teams abroad to come up with anti-fraud processes for changing transactions patterns and trendsDevelop well-defined tools related to detecting suspicious points of fraud activity using raw data.
• and identifying potential cases through the use of in-house tools to update and query the databaseSet up process to deal with possible issues (new and existing features, promotions, workflows,.
• projects)Deal with systemic abnormality and complexity in Operations functions.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution,.
• monitoring, evaluation, and closure
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field. Fresh graduates are.
• welcome to applyAbility to analyze big data for patterns or business trends, and take findings and communicate.
• them effectivelyProficient in working with numbers and data organization, especially with MS Excel or Gsheet.
• Detail-oriented and organized. Works well in a small team environment.
• Excellent interpersonal, communication skills and good command of English.
• Proficient in using SQL to analyze data, drive insights, and create dashboards and visualizations.
• is a plus

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Gathering and developing business requirements; constructs workflow diagram and technical documentation; communicates product features; reviews BRD/PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, providing consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyses, supports and develops the feasibility of requirements, project plans, and ...
• Manage all change requests, keeping track of the timeline, validating all schedule impacts, and communicating changes to all teams.
• Working cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product/ enhancements.
• Monitoring project progress by tracking activities; resolving issues; and recommending actions to ensure timely completion.
• Requirements: Minimum 1 years of experience as a Business Analyst, Product Management, Product Manager in the Banking platform, E-wallet, or IT solution industry.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.

Experience:

2 years required

Skills:

Research, Business Development, Usability Testing

Job type:

Full-time

• Design the most appropriate research approach to answer each key business question; select suitable methodologies.
• Lead end-to-end research projects: from clarifying objectives, methodology planning, buyer recruitment, moderation, analysis, to insightful reporting.
• Execute and analyze qualitative methodologies including in-depth interviews (IDIs), focus group discussions (FGDs), diary studies, and immersion research related to e-commerce buyer behavior.
• Translate qualitative findings into clear, actionable recommendations tailored for stakeholders in Marketing, Business Development, Product, and Operations.
• Collaborate effectively with internal teams and external research agencies, ensuring high-quality outcomes from external partners.
• Occasionally support or conduct usability testing, persona development, and user journey studies especially valuable when collaborating with product or UX teams.
• Support buyer recruitment for qualitative studies and immersion trips, including screening and facilitating sessions.
• Monitor industry trends and platform dynamics to contextualize insights and spot growth opportunities.
• Requirements: Bachelor's Degree in a related discipline (e.g., Marketing, Psychology, Sociology, Communication, or Business Administration).
• 2-3 years of experience in Market Research, with strong hands-on experience in qualitative research; agency-side experience is a plus.
• Strong understanding of qualitative research frameworks, and ability to recommend the right methodology to best answer different types of research questions.
• Demonstrated creativity and an innovative mindset, with the ability to approach research challenges from fresh perspectives.
• Experience in managing end-to-end qualitative research projects from framing research objectives, designing guides, buyer recruitment, moderation, analysis, to final reporting.
• Proficiency in Excel and Google Suite (e.g., Google Sheets, Docs, and Slides), familiar with Lyssna/Hotjar is a plus.
• Excellent storytelling and communication skills (written and verbal), with the ability to engage stakeholders across functions and levels.
• Detail-oriented, able to manage multiple tasks independently, meet deadlines, and thrive in a fast-paced environment.

Experience:

2 years required

Skills:

Problem Solving, Negotiation

Job type:

Full-time

• Monitor all outbound process and coordinate with other internal and external team to ensure that the process is running smoothly.
• Deliver outbound performance to align with plan.
• Deliver strong leadership, influencing and collaboration skills in working with team.
• Ensure performance of temp and full time staff followed WI.
• Manage, monitor and improve productivity for all functions of Outbound team.
• Ensure all outbound team performs tasks meet KPIs as well as evaluate and improve their performance.
• Manage, study and understand WMS system for existing and new outbound functions and able to be a mentor for team member.
• Prepare monthly reports, Daily reports, outbound issues, etc.
• Plan and manage all consumables and equipment.
• To perform any other duties assigned by Supervisor or Manager.
• Requirements: Bachelor s Degree in Logistic management, supply chain or any related field.
• At least 2 years of working experience in Warehousing (e-commerce is highly preferred).
• Experience in Outbound.
• Proficient with Microsoft Excel.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication, problem solving and negotiation skills.
• Good team player.
• Able to work on shift and day-off when required.

Experience:

3 years required

Skills:

Compliance, Industrial Engineering, Excel, English

Job type:

Full-time

• Lead and manage a project portfolio such as Seller Speed Policy, Logistic Performance Initiatives, Supply chain Excellences projects.
• Set strategic direction for the team, balancing seller compliance, buyer experience, and logistics efficiency.
• Continuously benchmark competitors, industry standards, and policy changes to identify gaps and opportunities, and propose proactive strategies for Shopee.
• Drive end-to-end project delivery, ensuring alignment across stakeholders (Seller Ops, LM, FM, Policy, Tech, Commercial) and timely execution.
• Improve seller user experience by translating complex supply chain requirements into clear and seller-friendly processes/policies.
• Build, guide, and motivate the sub-team, ensuring high performance, capability development, and strong ownership of deliverables.
• Monitor project performance, resolve roadblocks, and provide structured updates, risks, and recommendations to senior management.
• Champion process innovation to increase speed, reliability, and clarity of seller logistics operations.
• Lead and manage incident resolution or ad-hoc issues that could impact seller operations, ensuring root cause solutions are embedded into future processes.
• Requirements: Bachelor s Degree in Business, Supply Chain, Economics, Industrial Engineering, or a related field.
• 3+ years of experience in project management, supply chain, logistics, or e-commerce operations.
• Strong analytical skills and ability to translate data/insights into strategic actions.
• Skilled in stakeholder management, able to influence and align across multiple functions.
• Strategic thinker with curiosity for competitor trends and industry best practices.
• High sense of ownership, detail orientation, and ability to perform under pressure.
• Excellent communication skills in Thai and English (verbal & written).
• Proficiency in G-Suite (Excel/Sheets, Slides/Docs).
• SQL/data management skills are a plus.

Skills:

Livestream, Negotiation

Job type:

Full-time

• Identification & Acquisition Market Mapping: Proactively identify and scout potential Superstar Creators (livestreamers) from both internal and external platforms who possess significant audience reach, engagement, and commercial potential.
• Pitch & Onboarding: Develop compelling value propositions and negotiate terms to successfully acquire high-value creators, integrating them seamlessly into the Shopee Live ecosystem.
• Creator Management & Relationship Engineering Strategic Planning: Develop and execut ...
• Relationship Management: Serve as the primary point of contact, building strong, long-term, and trust-based relationships to ensure high creator satisfaction and retention.
• Performance Grooming: Provide ongoing consultation and training on best practices for content creation, engagement techniques, product selection, and conversion optimization to continually groom creators for higher GMV.
• Operational Support: Coordinate internally with marketing, product, and operations teams to secure exclusive resources, features, and campaigns for Superstar Creators.
• Live Session & Day-to-Day Oversight Mandatory Session Presence: Must be physically or virtually present for all Superstar Creator livestream sessions on Shopee Live.
• Real-time Monitoring & Support: Actively monitor live sessions for performance, audience feedback, technical issues, and adherence to platform guidelines.
• Immediate Troubleshooting: Act as the first line of defense to troubleshoot and resolve any operational, technical, or content-related issues in real-time to maintain stream quality and continuity.
• Take Care" Function: Proactively address immediate needs or concerns of the creators during their crucial live broadcasts, ensuring they can focus solely on performance.
• Campaign & D-Day Success High-Stakes Coordination: Lead the planning and execution of creators' presence during major promotional events ("D-Days," e.g., 9.9, 11.11, etc.), including exclusive deals, product launches, and collaborative content.
• Post-Mortem Analysis: Conduct deep-dive performance reviews post-session and post-campaign, translating data into actionable insights for continuous improvement.
• Requirements: Exceptional Relationship Management: Proven ability to build rapport, influence, and manage high-stakes relationships with high-profile individuals/talent.
• Problem-Solving & Agility: Strong ability to remain calm and troubleshoot under pressure, especially during live broadcast scenarios.
• Negotiation & Communication: Excellent verbal and written communication skills with the ability to articulate complex strategies clearly and persuasively.
• Proactivity & Ownership: A high degree of self-motivation, taking full ownership of creators' success and the associated GMV target.
• Team Collaboration: Ability to work effectively with cross-functional internal teams (Marketing, Tech, Operations) to deliver a seamless experience for creators.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Develop and implement comprehensive security policies and procedures in compliance with laws and regulations and Shopee regional's security standards.
• Monitor and assess potential security risks, establish preventive measures, and minimize the occurrence of security incidents.
• Coordinate and lead the security team, conducting regular training to build skills and competence of security manpower.
• Maintain a good relationship with local law enforcement agencies to handle potential security incidents and ensure compliance.
• Managing facility and infrastructure support in build up cctv coverage in place ensuring it has managed function as intended including CCTV monitoring.
• Execute security protocol to manage and enforce the compliance of parties involved.
• Summarize monthly KPI and set a monthly meeting with security management team.
• A dequate security manpower is managed during campaign and BAU days.
• To develop body searching standard, frisking process and thief management.
• Guard tour management system.
• Monitor and evaluate the daily, weekly and monthly performance of Security Leaders and Guards to ensure: Perform additional duties as assigned by the reporting manager.
• Requirements:Bachelor's degree or above in Security Management, Occupational health and Safety, or related fields.
• More than 3 years of experience in security management, with a preference for experience in logistics and supply chain/E-commerce business.
• Familiarity with Thai security regulations and International's security management system with strong risk assessment capabilities.
• Qualified TAPA FSR (if applicable) would be advantageous.

Skills:

Excel, Formula, English

Job type:

Full-time

• Be responsible for SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to the partner, and making sure that any relevant parties can complete their checklist on time.
• Coordinate with other teams supporting onboarding process e.g. training team, payment team to manage onboarding to be completed within expected timeframe.
• Maintain the accuracy of SPX service point partner information to ensure that customers can see the correct and up to date information regarding the service points.
• Conduct report on a weekly basis to summarize onboarding performance.
• Work on administrative tasks following assignment from the supervisor.
• Requirements: Bachelor s degree in any field.
• Be familiar with Google Sheets and Excel, be able to use basic formula to summarize data.
• Can communicate in English, only writing and reading are necessary.
• Possess detail-oriented mindset.
• Be able to adapt following a change in business and team direction.

Skills:

Analytical Thinking, English

Job type:

Full-time

• Cross Function with Recovery Team for loss dispute/ follow up.
• Analyse & Follow up Loss internal SOC RC.
• Analyse & Follow up with LH for TP lost.
• Lost, Stuck, Hi Value Target by %loss.
• Stuck Lost Trend Analysis.
• Miss Sort Coordinator to Engineer/ LM.
• Product Feature Control Tower.
• Training new feature implementation.
• Request to update AWB sort codes.
• Requirements: Bachelor's degree in business administration, operation management, logistic management is plus.
• Knowledge on Operational activity and limitation.
• Strong Analysis to deep dive in detail and hypothesis for root cause.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Excellent written and verbal communication skills in English.
• G- Strong Analysis skill.

Experience:

3 years required

Skills:

Assurance, Express, Compliance, English

Job type:

Full-time

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

Experience:

2 years required

Skills:

Project Management, Express, Data Analysis

Job type:

Full-time

• Job Description: Manage day-to-day dispute & claim & clawback performance identify key bottlenecks and react quickly to resolve any issues.
• Maximize clawback strategy and liquidation performance.
• Identify key risk areas to the network operation and design mitigation strategies.
• Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;.
• Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently.
• Collecting data and setting up improvement processes after data analysis;.
• Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers.
• Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction.
• Requirements: Bachelor s or Master degree in business administration, human resources, or a relevant field.
• A minimum of 2-5 years of experience in consulting, financial and accounting, economics, and project management.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

3 years required

Skills:

Project Management, English

Job type:

Full-time

• Establish and continuously refine the inventory health framework (e.g. using days of coverage, inventory age, SKU efficiency, item sizing).
• Proactively monitor health dashboards and flag unhealthy SKUs/sellers with Commercial teams.
• Recommend actions to rebalance inventory and release space for capacity (e.g. return to seller, clearance sales, liquidation).
• Plan the list and batching of sellers/SKUs to clear across all warehouses. Coordinate with Operations and Commercial on timeline, slot availability, and resources required.
• Drive the end-to-end clearance with related parties. Ensure successful implementation and minimize backlogs, disputes, cost, space etc.
• Drive inter-warehouse inventory migrations - plan batches, coordinate with stakeholders to minimize errors and delayed shipments.
• Visit warehouses to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: inventory age, DoC, backlogs on clearance, clearance space usage, clearance cost.
• Requirements0-3 years of experience in project-based roles across tech, e-commerce, operations, supply chain; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

Job type:

Full-time

Department Operations LevelEntry Level LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Experience:

3 years required

Skills:

Legal

Job type:

Full-time

• Lead people service function at SOC.
• Onboarding & Offboarding Support.
• Attendance & System Management.
• Manage stationery and snacks for employees.
• Oversee cleaning outsourcing services to maintain a hygienic workplace.
• Handle facilities maintenance, office supplies, government documents, and contract services.
• Provide support for recruitment activities as needed.
• Support E2E visits, Employee Relations (ER) letters, and emergency response coordination.
• Requirements: Bachelor s degree in business administration, human resources, or a relevant field.
• A minimum of 3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

1 year required

Skills:

Compliance, Legal, Safety Management, English

Job type:

Full-time

• Implement safety compliance with Regional safety Shopee standard/program in all aspects.
• Implement safety leading KPI such as safety walk, deep compliance audit and Toolbox talk programs.
• Conduct Daily safety, weekly and monthly safety walk.
• Analyst accident and summarise the accident statistic with proposed a solution to eliminate risk/hazard in the business by using regional tools and lesson learned sharing.
• To build and train HSE awareness and occupational disease to all employees including Third Party Labor (TPL) and Contractor/Visitor and implement train to be the trainer.
• Update new health safety and environment laws, make HSE legal registration and compliance evaluation.
• Material handling equipment (MHE) management and traffic management.
• Lead to drive and follow up Safety behaviour observation program (Hazard reporting & Safety suggestion).
• Personal protective equipment (PPE) management.
• Machine safety improvement program.
• Government report mangement.
• Implement risk assessment and safe work procedure.
• Implement and control the management of Change Awareness (MOC).
• 5S project improvement.
• Construction safety management system.
• Emergency response plan and emergency drills.
• Document control system and CAR/PAR system (ISO 45001).
• Nursing room management
• Security To implement security management to set standard and prevent security incident.
• Security training and train to be the trainer.
• Develop and set security standard operating procedure (SOP).
• Thief management.
• Set and manage security lay-out and manpower.
• Security incident investigation.
• Monitor and follow up security report.
• Monitor CCTV.
• Security patrol plan.
• Monitor security KPI and CAR system.
• Traffic management.
• Requirements: Bachelor s degree or higher in Public Health, Occupational Health and Safety and/or related fields.
• 1-5 years of experience in HSE and Security management.
• Prefer to have experience working in logistics and supply chain/E-commerce and security.
• Excellent Communication, Interpersonal and Coordinating skills.
• Creative, fast response and proactive work.
• Can write english and design canva program or other.
• Have a driving licence.
• Be able to work at Shopee Warehouse (Bangna Trad Km. 23).

Experience:

3 years required

Skills:

Compliance, English

Job type:

Full-time

• Collaborate with business teams to define and implement requirements for middle-mile agent subcontractors for Fulfillment Planning (Manpower).
• Oversee the communication process with subcontractors to ensure clarity and alignment.
• Manage vendor performance through effective oversight and evaluation.
• Establish and maintain a vendor performance tracking system, ensuring compliance with Service Level Agreements (SLAs) and implementing penalties when necessary.
• Lead mid to large-scale projects aimed at enhancing vendor performance and driving cost efficiency.
• Requirements: Bachelor's degree in Logistic, Supply chain, Business Administration, Economics, or relevant fields.
• Minimum of 3 years of experience in Logistic, Sub-contractor management or related field.
• Strong communication skills and stakeholders management.
• Proven leadership skills.
• Proficiency in Google workspace.
• Can do attitude and able to work in fast paced environment.
• Fluent English communication skills.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

5 years required

Skills:

Express, Finance, Project Management, English

Job type:

Full-time

• Operation Excellence, Operations, Commercial, Finance to understand key business and operational processes to capture change requirements, crystalize objectives, problem-solve system and business impacts, identity success metrics and risks.
• Involved in reviewing UAT and conduct testing and manage Live Testing, develop feature and project roll-out implementation plans and timelines, effectively managing many diverse stakeholders.
• Prepare SOP designs and training material for business users and lead communication ...
• Collaborate with Regional Operations counterparts to strategically identify synergies across Regional practices and relevant localisations to the market.
• Prepare consolidated plans, system and feature adoption performance and project timelines to senior management.
• Requirements: Native fluency in Thai and strong command of English (reading, writing, listening, speaking).
• At least 5 years of work experience in product management, business or systems analyses, management consulting, IT and implementation consulting related fields are preferred.
• Have very strong project management skills including interpersonal & communication skills.
• Familiar with business impact sizing studies, feasibility analyses, and projection implementation cross-functionally.
• A proactive, fast learner, team player and leader with ability to work and manage diverse team communities in dynamic environments.
• Adept at understanding business priorities to forecasting and analyses, detail oriented, and strong problem-solving skills.

Skills:

Data Analysis, Finance, Excel, English

Job type:

Full-time

• Performance Tracking, Analysis & Reporting.
• Monitor and analyze weekly performance of LFF (Local Fulfillment).
• Conduct data analysis to identify key trends, gaps, and improvement opportunities across sellers and fulfillment types.
• Maintain P&L trackers and update related dashboards.
• Prepare weekly and monthly reports for internal reviews and cross-functional communication.
• Budget Allocation & Program Management.
• Support budget planning and allocation tracking for THWH programs.
• Coordinate with Finance Ops on budget utilization, P&L variance, and reconciliations.
• Track and update incentive program status across markets.
• Cross-functional Coordination.
• Liaise with CN, KR, and internal stakeholders on program tracking, issue-solving, and performance alignment.
• Participate in weekly updates, ad hoc syncs, and regional performance discussions.
• Requirements: Strong analytical and logical thinking skills.
• Detail-oriented and comfortable handling performance data.
• Proficient in Excel and Google Sheets.
• Proactive communicator with good coordination skills across teams.
• Able to work independently with strong ownership mindset.
• Fluency in English (written & spoken).

Skills:

Livestream, Negotiation

Job type:

Full-time

• Collaborate with internal teams and brand/sellers to source attractive, campaign-relevant deals for livestreams.
• Negotiate and confirm participation of shortlisted deals for superstar creator livestream sessions.
• Coordinate with category and campaign teams to align deals with overall campaign strategy.
• Ensure timely input and setup of confirmed deals into the system/platform.
• Deal checks prior to campaign day to prevent any errors.
• Support real-time operations during campaign livestreams to troubleshoot or adjust deals as needed.
• Maintain a tracker of deal status and performance post-campaign for reporting and optimization.
• Requirements: Strong negotiation and communication skills, with the ability to coordinate across multiple stakeholders.
• Detail-oriented and highly organized, with strong time management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to adapt to real-time changes and solve problems quickly during live operations.

Experience:

1 year required

Skills:

SQL, Statistics, Python, English

Job type:

Full-time

• Gather requirements and refine scope for data requests/projects from business users and management.
• Create comprehensive SQL queries to generate and conduct reports/dashboards for ad hoc requests from different business units.
• Develop and maintain ETLs for automatic reports and dashboards on the in-house data platform.
• Collaborate with relevant local and regional teams on data acquisition, alignment of business logic/definitions, and functional updates.
• Analyze quantitative data using statistical techniques and provide actionable insights to inform decisions/strategies.
• Work closely with business users in rolling out consumer campaigns with data and analysis support.
• Requirements:Bachelor's/Master's degree, preferably in Analytics, Statistics, Computer Science or Engineering.
• At least 1-2 years of experience in an Analytics, Business Intelligence or Data Engineer role with large, complex, high velocity data is preferred.
• Strong foundation in data query/manipulation using SQL and data visualization.
• Capable of making impactful contributions both as an individual and as a member of a team.
• Able to switch hats between data/technical speak and business/layperson speak.
• Strong analytical and problem-solving skills - possesses a relentless need for investigation and data exploration.
• Results-oriented with a keen eye for detail and ability to solve problems creatively and quickly.
• It s great if you have:Fluency in English.
• Experience in e-commerce or digital payment platforms.
• A global outlook and exposure to work with people from different cultures.
• Python/JAVA or similar programming background.

Experience:

1 year required

Skills:

CAD, Data Analysis, Excel, English

Job type:

Full-time

• As the architect of warehouse layout optimization, you will design and continuously improve the warehouse's spatial layout, including the planning of storage zones (such as pallet racks, shelving areas, and bulk storage), the arrangement of picking paths, and the allocation of functional areas (like receiving, inspection, packaging, and shipping zones).
• You will analyze factors such as product turnover rate, storage requirements, and operational flow to maximize space utilization and minimize material handling distance ...
• You will track indicators such as space utilization rate, material handling efficiency, and operational path rationality, and adjust the layout based on business growth, product structure changes, or the introduction of new equipment (such as automated storage and retrieval systems). Warehouse staff will follow your layout plans and zone management rules when performing put-away, picking, and moving operations. You will also provide training to ensure that the team understands the logic behind the layout and can implement it effectively.
• Requirements: 1-5 years of experience in warehouse layout planning, facility management, or supply chain operations, with a proven track record in optimizing spatial layouts; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
• Strong analytical skills, with the ability to interpret data on product turnover, storage requirements, and operational flow to inform layout decisions.
• Familiarity with warehouse operations (inbound, outbound, inventory management) and material handling equipment, understanding how their workflows interact with spatial design.
• Knowledge of storage systems (e.g., pallet racking types, shelving configurations) and their suitability for different product characteristics (size, weight, turnover).
• Proficiency in using layout planning tools (e.g., CAD software, warehouse simulation tools) and data analysis tools (e.g., Excel, SQL) to design layouts and track space utilization metrics.
• Experience in developing layout documentation, zone management rules, and training materials for warehouse staff.
• Adaptability to adjust layouts in response to dynamic factors such as business growth, new product lines, or technological upgrades.
• Good communication and collaboration skills to work with cross-functional teams (inbound, outbound, inventory, equipment maintenance) and gather input on layout needs.
• Familiarity with safety regulations and industry standards related to warehouse layout (e.g., fire codes, aisle width requirements) is preferred.
• Proficient in verbal and written English communication, with the ability to document layout plans and collaborate with international teams if needed.

Experience:

1 year required

Skills:

Compliance, Project Management, Problem Solving, English

Job type:

Full-time

• Build and maintain strong relationships with MCN partners to ensure active engagement and collaboration.
• Coordinate campaigns, promotions, and incentive programs with MCN partners to achieve Shopee s Affiliate Program goals.
• Monitor MCN partners network performance, including creator recruitment, content output, and sales metrics (GMV, ADO, commission).
• Prepare and submit bi-weekly performance reports of MCN partners to management.
• Provide guidance, support, and feedback to MCN partners to improve performance and compliance with Shopee policies.
• Act as the main contact for resolving issues or escalations related to MCN operations.
• Share insights and reports internally to optimize strategies and initiatives for MCN partner networks.
• Requirements: At least 1 years of professional relevant working experience. (if having an experience in Project Management fields is a plus).
• Great communication with the ability to speak fluently to business people, designers, and other stakeholders.
• Able to coordinate effectively with both internal teams and external parties.
• Enjoy collaborative work in a dynamic and data-driven environment.
• Self-initiate and can-do attitude person.
• Possess analytical and problem solving skills.
• Professional English skills (reading / writing / listening / speaking).

Experience:

1 year required

Skills:

Data Analysis, Excel, English

Job type:

Full-time

• Assist the KPI/Performance Management Lead with the setting of targets (KPIs) for each individual warehouse, ensuring targets are realistic, challenging, and aligned with overall business objectives (e.g., efficiency, cost, accuracy).
• Conduct data analysis to support the target-setting process, utilizing historical performance, capacity, and current trends.
• Communication & Stakeholder Management: Inform warehouse leads of the final targets and performance expectations in a clear, compelling manner.
• Act as the primary liaison between the Performance Management team and Warehouse Operations.
• Performance Monitoring & Support: Continuously monitor warehouse performance against established KPIs using centralized dashboards and reports.
• Proactively identify under-performing warehouses and analyze root causes for missed targets (e.g., process failure, resource constraints, training gaps).
• Provide additional support to Warehouse Leads and their teams in under-performing locations, which includes developing and recommending actionable improvement plans (e.g., process optimization, resource reallocation, training focus).
• Reporting & Review: Prepare detailed reports on warehouse performance trends and the impact of implemented improvement initiatives.
• Facilitate regular performance review meetings with Warehouse Leads to discuss results and course corrections.
• Requirements: 1-3 years of experience in Operations, Logistics, or Warehouse performance management is highly desirable.
• Strong analytical and data-modeling skills (advanced Excel, BI tools).
• Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
• Proficient in verbal and written English communication.

Experience:

5 years required

Skills:

Compliance, Project Management, English

Job type:

Full-time

• Plan and execute end-to-end marketing projects for ShopeePay, including promotional campaigns, partnerships, and engagement initiatives that drive toward business direction.
• Coordinate with both internal and external teams to ensure smooth campaign execution and alignment with business goals.
• Oversee media asset preparation, including banners, microsites, and in-app placements, ensuring timely delivery and compliance with brand guidelines.
• Manage campaign performance tracking, analyze key metrics, and generate useful insights.
• Identify areas for improvement in campaign execution and user engagement strategies, proposing and implementing enhancements based on data-driven findings.
• Handle ad-hoc tasks related to campaign execution and visibility setup as needed.
• Requirements: Bachelor's degree or equivalent in marketing, business administration, or any related field.
• 3 - 5 years of working experience in marketing-related fields.
• Experienced in managing end-to-end marketing projects.
• Able to work in fast-paced environment and deal with ambiguity.
• Strong executional abilities, project management and stakeholder management.
• Excellent attention to details with the ability to deliver high-quality work on time.
• Strong communication skills and ability to work collaboratively in a team environment.
• Proficient in English both written and oral communication.
• Work experience in e-commerce/eWallet is a plus.

Experience:

6 years required

Skills:

Business Development, English

Job type:

Full-time

• Define and execute on growth strategy for Shopee s category.
• Develop a comprehensive business development plan, and mobilize teams to deliver on strategy through solid performance management.
• Deliver on category s growth, monetization and strategic adoption goals.
• Manage Automotive category performance, covering brands, market place sellers, and cross border sellers.
• Build a high performing team, through strong work ethics, clear focus on KPI, and deep relationship management with Shopee sellers.
• Proactively identify new business opportunity for Shopee Automotive, though new business development and fundamentals improvement.
• Requirements: 6+ years experience in Business Development, Sales, Account Management in Automotive industry.
• 2+ years experience in E-commerce is a plus.
• Proven team management and leadership experience, ability to drive performance in large team, managing cross-organization stakeholders.
• Proven business judgement and deep understanding of Automotive industry, including established relationships with key brands/sellers.
• Proven analytical and problem-solving ability, ability to manage and troubleshoot team- or category-related issues.
• Fluent in both English and Thai.

Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Experience:

3 years required

Skills:

Express, Project Management, Excel

Job type:

Full-time

• Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR).
• Work with internal stakeholders within CS and SPX to improve efficiency & quality.
• Support workforce short / mid-term planning against volume forecasts and key change milestones.
• Support process improvement; SOP development across SPX CX.
• Assist in delivering key analyses and P0 projects.
• Routinely provide management report on operational and strategic KPIs.
• Performs other related duties as assigned.
• Requirements: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• 3-5 years of experience in Project management and /or process improvement roles.
• Excellent communication skills as this role will require collaboration and alignment with multiple teams.
• Self-driven and good leadership skills to facilitate cross functional interactions.
• Strong analytical skills to conduct data-driven decisions.
• Be creative in problem-solving.
• Proficient in Excel and PowerPoint.

Skills:

Automation, Data Analysis, SQL, English

Job type:

Full-time

• Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
• Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
• Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
• Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
• Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
• Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
• Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
• Lead continuous improvement initiatives to scale operations effectively and support business growth.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English.
• Flexible with working hours to handle issues that may arise at unusual times.
• Proficient in data handling and organization, especially with MS Excel or Google Sheets.
• Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Has passion for the FinTech industry.

Experience:

6 years required

Skills:

Project Management, English

Job type:

Full-time

• Act as the key bridge between Commercial and Warehouse Operations to align business growth plans with operational feasibility.
• Set onboarding guidelines for sellers and SKUs entering the Warehouse and define Value-Added Services (VAS) offerings, pricing, and eligibility criteria.
• Define and continuously refine the ideal seller and SKU profile for each stage of the business; strategize onboarding plan with Commercial team correspondingly.
• Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the Warehouse.
• Strategize inventory placement across warehouses to optimize capacity, costs, and speed.
• Drive projects that enhances Warehouse capabilities to serve all demands and niches.
• Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding strategies.
• Monitor and analyze key metrics such as demand vs supply, SLA performance, inventory health, and seller/buyer experience.
• Visit warehouses regularly to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: fulfillment orders, warehouse capacity utilization, warehouse productivity, inventory days of coverage, buyer/seller experience.
• Requirements: 0-6 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

Experience:

1 year required

Skills:

Accounting, Finance, Meet Deadlines, English

Job type:

Full-time

• Perform routine order processing, such as KPI and performance report,s and implement improvement plans in real-time to achieve operational targets.
• Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks. Contact the bank's PIC to clarify that liability must not be assigned to Shopee.
• Understanding workflows for each payment channel and handling all incoming tickets and the policy of the department.
• Able to escalate issues and urgent matters to involve teams.
• Complete ad-hoc tasks as requested by the department's management.
• Solving buyer and seller cs tickets related to credit card chargeback.
• Works collaboratively with team members and independently manages assigned tasks.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics, or Business Administration. 1-2 years of experience in related fields is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good at MS Office program.
• Ability to work collaboratively with cross-functional teams to improve payment processes and systems.
• Energetic personality with a Can-Do attitude.
• Good command of written and spoken English.

Experience:

3 years required

Skills:

eCommerce

Job type:

Full-time

• Be a subject-matter expert in Shopee Features, SOPs, systems and tools, and all changes related to customer service.
• Identify training needs to meet quality standards and enable knowledge retention, good behaviors & skills practices.
• Design essential learning solutions that build competencies/address KPIs deficits/enable business outcomes with real-life applicable practice.
• Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials.
• Train/educate and advise contact center agents, leads and QAs on Shopee Features, SOPs, tools, and relevant service soft skills.
• Lead Train-the-Trainer sessions as a master trainer for key programs.
• Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application.
• Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy, and thoroughness.
• Keep track of training progress and provide reports for stakeholders.
• Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
• Requirements: Bachelor's Degree in education, human resources, or any related field.
• At least 3 years experience in training, preferably in Customer service.
• Experience in coaching, or mentoring others.
• Strong Facilitation, Communication, and interpersonal skills.
• Proficient in tools such as Google Sheets, Learning Management Systems (LMS), Google Slides and Powerpoint.
• Experience in eCommerce platforms is a plus.
• Ability to adapt to a fast-paced, dynamic work environment and drive positive change.

Experience:

1 year required

Skills:

Data Analysis, Project Management

Job type:

Full-time

• Assist in driving strategic initiatives (project-based role) across different markets and achieving business impact in growth, profitability, and efficiency.
• Learn and contribute to the overall strategy while gaining valuable experience.
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives.
• Support data analysis and competitor benchmarking, take a hypothesis-driven approach to address business. challenges, identify new growth opportunities and initiate the project with a structured business case.
• Requirements: 1-3 years of experience working.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills.
• Strong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

Skills:

Enthusiastic, Microsoft Office, Excel

Job type:

Full-time

• We are seeking enthusiastic and motivated fresh graduates to join our dynamic team.
• As a Fresh Graduate, you will have the opportunity to gain hands-on experience, develop your skills, and contribute to our projects.
• You will work closely with experienced professionals, participate in training programs, and be involved in various tasks that support our organizational goals.
• Requirements: Recent graduate with a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Eagerness to learn and adapt to new challenges.
• Ability to manage time effectively and prioritize tasks.

Experience:

1 year required

Skills:

SQL, Python, Excel, English

Job type:

Full-time

• Developing reports, dashboards, analysis and some automations (will be generally with SQL, PYTHON, EXCEL, in-House tools).
• Assisting the various business units as a discussion partner to plan, strategise, and grow business by enabling data-driven decision-making.
• Serving as in-consultant who simplifies complex terminologies into more understandable insights to our internal clients.
• Producing actionable insights that will be used to support or devise new strategies.
• Requirements Master's or bachelor's degree in quantitative fields or a relevant field (e.g. Data Science/Computer Science) of study.
• 1-3 years experience in Data Analyst field.
• Experience using SQL languages for querying (Python is a plus).
• Experience working with multiple stakeholders across various divisions.
• Ability to make inferences from data and devise an appropriate course of actions.
• Time management to deliver deadlines.
• Satisfactory understanding of English.
• Comfortable working with large data sets and numbers.
• Self-starter with a can-do attitude.

Skills:

Data Analysis

Job type:

Full-time

• Set up and manage campaign configurations in the backend system, ensuring completeness, accuracy, and timely execution.
• Act as the main contact point for relevant teams, ensuring effective communication and alignment for assigned tasks.
• Collaborate with relevant teams to align on requirements and ensure mutual understanding to set up campaigns in the backend system as per business needs.
• Monitor and assist in resolving daily operational issues and troubleshooting to maintain smooth campaign performance.
• Proactively initiate process improvements to streamline workflows and identify essential features and requirements to enhance operational efficiency.
• Requirements: Bachelor's degree in a related field.
• Proficient in working with Microsoft Excel and Google Sheets, with a strong understanding of necessary formulas, Pivot Tables, and basic data analysis skills.
• Strong attention to detail and the ability to efficiently manage large volumes of data.
• Excellent communication and coordination skills to work effectively with cross-functional teams, and the ability to work both independently and as part of a team.
• Able to work effectively and efficiently toward goals in a complex, diverse, and fast-paced environment.
• Logical thinking and problem-solving mindset with the ability to troubleshoot and resolve operational. issues.
• Proactive attitude in self-learning and a mindset focused on continuous improvement of work processes.
• Experience in e-commerce, food delivery, or working with backend systems or campaign setup tools is a plus.

Skills:

Financial Reporting, Data Analysis, Accounting, English

Job type:

Full-time

• Reconcile payment transactions by comparing and correcting data to verify accuracy.
• Prepare, review, and verify reports to support payment and financial reporting processes.
• Identify and improve financial status by analyzing results, monitoring variances, identifying trends, and proposing changes to management.
• Prepare and perform data analysis reports upon request.
• Work closely with other teams to develop new reports and provide insights on projects and transactions related to payment and financial reporting.
• Review testing results on new features related to payment and financial reporting and provide suggestions for changes and concerns.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics and Business Administration.
• Detail oriented.
• Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player.
• Have a moderate level of English writing and communication skills.

Experience:

3 years required

Skills:

Problem Solving, Excel, SQL, English

Job type:

Full-time

• Work on a big scale project to come up with high level business strategy.
• Define KPI and top-line target for key business metrics for commercial team to followed.
• Face high business challenges to utilize and improve problem solving skill with high learning curves.
• Job Description: Strategically design scheme and improve monthly KPI to drive the organization to reach the target.
• Analyze complex data to find valuable insights in order to drive business performance.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
• Organize and optimize project resources (budget, timeline, workforce).
• Coordinate with internal teams and external partners to solve errors.
• Requirements: Minimum Bachelor's degree in management, business or any related field.
• Minimum 3 years of work experience in related fields.
• Strong Excel skill is required.
• Basic SQL skill is required.
• Good communication and presentation skills, both speaking and written in Thai and English.
• Strong analytical skill and able to make judgement based on logical reasons.
• Good team players and leadership skills with growth mindset.
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines.
• Flexible in working hours (issues that require attention can occur outside normal working hours).

Experience:

5 years required

Skills:

Data Analysis, Business Development, Problem Solving

Job type:

Full-time

• Our team helps promote these marketing solutions and monetization programs to sellers and monitor adoption, optimization, and their return on investments. You will play an important role in monetizing these solutions for Shopee, resulting as one of the key vertical in driving company revenue.
• Strategically craft creative approaches and roadmap to groom sellers into marketing solution and monetization program adoptions.
• Own campaigns and handle campaign execution end to end; starting with whitelisting s ...
• Provide recommendations and next steps to continue and improve existing campaigns or initiatives with sellers or other teams within Shopee.
• Perform data analysis, sharing new insights to team and prepare management updates.
• Requirements 2- 5 years of work experience in consulting, entrepreneurship, or business development.
• Driven and motivated, able to work in a fast paced environment.
• Strong analytical ability to synthesize and evaluate key problems.
• Superb business acumen with a desire to manage your own business.
• Strong logical thinking and problem solving skills at all times.
• Understands the digital marketing landscape across platform (Google Ads, Facebook Ads, Instagram Ads, etc.) is a plus.
• Understands how to execute and optimize ads on Facebook and Instagram (Beginner to Intermediate level) is a plus.
• Is a natural leader with a can-do attitude. Can lead discussion and teams to achieve target.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Gather and develop business requirements; construct workflow diagrams and technical documentation; communicate product features; review BRD / PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, provide consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyze, support and develop the feasibility of requirements, project plans, schedul ...
• Manage all change requests, keep track of the timeline, validate all schedule impacts, and communicate changes to all teams.
• Work cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product / enhancements.
• Monitor project progress by tracking activities; resolving issues; recommending actions to ensure timely completion.
• Requirements: Minimum 1 year of experience as a Product Manager or Business Analyst in Banking platform, E-wallet, or IT solution industry.
• Proficient in working with numbers and data organization.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.
• Strong knowledge of payment services background is a plus.

Experience:

3 years required

Skills:

Research, Microsoft Office, Excel

Job type:

Full-time

• Own and Deliver High-Impact OD & Talent Projects: Participate in the end-to-end design and execution of key OD & Talent initiatives.
• Turn Data and Insights into Actionable Solutions: Conduct internal and external research, analyse employee data, and help translate insights into meaningful strategies and solutions.
• Partner and Communicate with Stakeholders: Prepare clear communication materials, presentations, and updates for stakeholders to ensure everyone is on the same page and ...
• Why This Role is Exciting Gain deep exposure to OD & Talent Management beyond execution including design, decision-making, and stakeholder influence.
• Opportunity to lead workstreams and contribute ideas, not just follow instructions.
• Ideal for candidates who aspire to grow into OD, Talent, or broader People leadership roles.
• Your work will directly influence talent pipelines and organisational effectiveness.
• Requirements: A Bachelor s degree in any discipline.
• At least 3 years of working experience; experience in consulting, FMCG, fast-paced MNCs is a plus.
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A collaborative spirit and the ability to work well in a team.
• A curious mind with strong analytical and problem-solving skills.
• A can-do attitude with the ability to manage time and priorities effectively in a fast-paced environment.
• Eagerness to learn, grow, and take on new challenges.

Skills:

Automation, Risk Management, Problem Solving

Job type:

Full-time

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

Experience:

5 years required

Skills:

Project Management, English

Job type:

Full-time

• Develop and execute end-to-end marketing projects to achieve business targets and KPIs for the cash loan service, SEasyCash.
• Deliver cross-selling initiatives across Sea Limited s ecosystem, including e-wallets, e-commerce, and digital products.
• Identify and explore external partnerships and synergies to drive growth and expand the reach of the cash loan service.
• Collaborate closely with the local BD team and regional teams to ensure smooth execution of marketing initiatives.
• Work with the regional team to evaluate budgets, track campaign performance, and provide data-driven insights for continuous improvement.
• Lead and manage ad-hoc marketing projects and special initiatives as required.
• Requirements: Bachelor degree and above in marketing, business administration, or any related field.
• 3 - 5 years of working experience in marketing-related fields.
• Work experience in project management or similar role.
• Proven track record in driving growth and managing marketing campaigns end-to-end.
• Excellent attention to details with the ability to deliver high-quality work on time.
• Strong communication skills and ability to work collaboratively with stakeholders.
• High proficiency in English both written and oral communication.
• Work experience in loan / financial industry is a plus.

Skills:

Compliance, Good Communication Skills, English

Job type:

Full-time

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

Experience:

1 year required

Skills:

Business Development, Legal, Social media, English

Job type:

Full-time

• Perform daily marketing operations tasks for Digital Products with high accuracy to drive marketing and sales activities such as media set up and slot allocation, manage and fill in marketing trackers on daily, weekly and monthly basis.
• Collaborate with internal teams to support end to end operation for marketing campaign.
• Set up campaigns and manage visibility tasks.
• Work on any assigned project-based role to drive growth for Digital Products to increase user awareness and user retention.
• Work cross-functionally with business development, graphic designer, legal, and operation teams.
• Work with graphic designers to create banners, microsites, and social media content.
• Provide suggestions on improving the operation process for more efficiency and create banners, microsites, and social media content.
• Handle ad-hoc tasks for campaign setup when needed.
• Requirements:Bachelor's degree or equivalent in marketing, business administration, or any related field.
• Minimum 1 years of working experience in marketing or related fields.
• Strong executional abilities to deliver assigned tasks on time.
• Very detail-oriented and can work in high pressure environment.
• Strong communication skills and ability to work collaboratively in a team environment.
• Proficient in English both written and oral communication.
• Work experience in e-commerce / credit industry is a plus.

Skills:

Google Ads, Meet Deadlines, English

Job type:

Full-time

• Set up campaigns across various ad platforms including Facebook, Google Ads, Tik Tok and DV360.
• Coordinate with account managers and local teams to gather specific campaign requirements and creative assets.
• Ensure accurate implementation of campaign namings and tracking parameters.
• Refresh creative assets (banners, videos, ad text) across ad platforms.
• Campaign Monitoring and Management Regularly monitor ad delivery.
• Adjust budget and bid to follow budget plan and to optimize overall performance.
• Troubleshoot any issues related to ad delivery.
• Generate weekly spending and performance reports.
• Continuous improvement Collaborate with account managers and Ad Tech team to continually improve the efficiency of campaign setup and campaign management.
• Possess working experience, preferably in Online Marketing/ e-commerce operations/ tech company.
• Fresh graduate is also welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong attention to details.
• Logical thinking and problem-solving skills.
• Strong stakeholder management skills.
• Able to communicate well in English (verbal and written).
• Able to work in a fast-paced environment.

Experience:

3 years required

Skills:

Project Management, Data Analysis, English

Job type:

Full-time

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Conduct data analysis and competitor benchmarking, take a hypothesis-driven approach to address business challenges, identify new growth opportunities and initiate the project with a structured business case.
• Take ownership of Creator related projects and campaigns, partnering with cross-functional teams to conceptualize, launch, and review the project using data-driven insights.
• Contribute to the development of overall business strategy and long-term goals.
• Requirements: 1-3 years of working experience.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills, comfortable with numbers.
• Effectively communicate in English and Thai.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

Skills:

SQL, Python, Excel, English

Job type:

Full-time

• Conduct analysis of internal and external data, utilizing SQL, Python, and Excel.
• Translate complex data analyses into accessible, business-focused reports to deliver actionable insights and recommendations to senior management.
• Develop, maintain, and automate dashboards, reports, and visualizations to support strategic decision-making.
• Serve as a consultant to cross-functional teams, collaborating to identify business challenges and enhance analytical capabilities.
• Review and optimize data systems and processes to ensure data integrity and operational efficiency.
• Requirements: Bachelor's or Master's degree in a relevant field.
• Advanced proficiency in SQL and Excel (Python is a plus).
• Fresh Graduate is preferred.
• Fluency in English.
• Submitting your resume today will ensure you're among the first to be notified when a suitable opportunity arises.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
• Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
• Prioritization & Impact Assessment, assess issue severity and prioritize fixes to en ...
• Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
• Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.
• Requirements: Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced with minimal assistance and dynamic environment.
• Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

Experience:

5 years required

Job type:

Full-time

• Manage the planning and implementation of Key People Initiatives including but not limited to Talent Management, Manpower Planning, and Organisational Development, as well as all associated administrative duties.
• Collaborate with Reg / Local stakeholder for annual talent review process, analyse and report key metrics, set guidelines for the talent cycle and ensure consistent execution across the business and regions.
• Monitor progress, assess people initiative effectiveness through feedback and data c ...
• Analyse data to identify trends, opportunities, and challenges. Serve as a business analyst to consolidate data across markets, sharing meaningful insights with stakeholders.
• Requirements: Bachelor s degree with 2-5 years of relevant HR or management consulting experience, with a specialisation in one of the domain practices - Talent Development, Key Talent Strategies, Performance & Rewards, Engagement.
• Strong analytical and strategic thinking skills: Quickly evaluates situations, combines strong business judgement and people intuition to reach well-founded decisions.
• Strong stakeholder management and communication (verbal and written) skills, ability to foster relationships, and work collaboratively across different seniority levels within Shopee.
• Able to work at pace while maintaining appropriate attention to detail and standards.
• Comfortable to work with ambiguity and empowerment.
• Proficiency in manpower planning and analytics experience is a plus.

Experience:

2 years required

Skills:

Risk Management, Microsoft Office

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

Skills:

Express

Job type:

Full-time

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

Skills:

Express, SQL, Excel, English

Job type:

Full-time

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Maintain data pipelines, dashboards and automations.
• Requirements: Bachelor degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python). SQL is minimum required.
• Experience developing automation scripts in Python with Linux environment.
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in a fast-paced and growth changing environment.
• Experience working with unstructured data is not necessary but is a plus.

Experience:

2 years required

Job type:

Full-time

• Lead the design and implementation of training programs focused on AI literacy, AI adoption in the workplace, and emerging digital skills.
• Develop blended learning experiences (in-person, virtual, and self-paced) leveraging modern tools, AI-powered platforms, and analytics.
• Learning Strategy & Innovation Partner with business leaders to identify skills gaps and align learning programs with organizational goals.
• Introduce and experiment with cutting-edge learning technologies such as AI-powered learning assistants, adaptive learning paths, and gamified experiences.
• Facilitation & Capability Building Facilitate engaging workshops, leadership sessions, and AI awareness programs.
• Coach managers and employees on how to integrate AI and digital solutions into daily work.
• Data-Driven Learning Impact.
• Utilize learning analytics and AI tools to measure training effectiveness, engagement, and business impact.
• Continuously improve programs based on data insights and learner feedback.
• Requirements: Bachelor s degree in HR, Psychology, Education, Business, or a related field (Master s degree is a plus).
• 2-5 years of experience in L&D.
• Strong experience designing and implementing training programs, with a focus on digital/AI-driven learning solutions.
• Knowledge of AI applications in workplace learning (chatbots, adaptive learning systems, prompt engineering, etc.).
• Strong facilitation and presentation skills with ability to engage diverse groups.
• Excellent communication skills (English required).
• Fast learner with curiosity to explore new technologies and apply them creatively.

Experience:

5 years required

Skills:

Legal, Electrical Engineering, Fast Learner, English

Job type:

Full-time

• Develop an annual maintenance plan, including both preventive maintenance and legal compliance activities, such as building inspection, electrical system inspection, fire alarm testing, fire pump maintenance, exhaust fan and air conditioning maintenance, RO drinking water system inspection, and other related systems.
• Evaluate maintenance requirements and ensure efficient use of equipment, tools, and repair materials in the warehouse.
• Supervise and control the maintenance and repair of all warehouse equipment in accor ...
• Prepare and submit a monthly repair report (Job Repairing Monthly Report).
• Manage and control spare parts and maintenance tools to ensure readiness and minimize operational impact.
• Oversee and coordinate with external contractors performing maintenance activities within the warehouse, ensuring compliance with safety and HSE standards.
• Monitor and control MHE (Material Handling Equipment) maintenance by suppliers according to the planned schedule.
• Supervise and follow up on the Pest Control Plan to ensure proper implementation.
• Manage and monitor energy usage and energy-saving projects, including electricity, air conditioning, and other systems, with monthly reporting and energy analysis.
• Execute additional projects as assigned, such as marking traffic and pedestrian lanes, installing cable trays, safety signage, and other facility improvement works.
• Conduct weekly inspections of emergency response equipment, such as testing fire pump systems.
• Conduct monthly inspections of fire extinguishers, fire hose cabinets, emergency lights, emergency exits, fire hydrants, fire alarm systems, sprinkler systems, and other emergency response equipment.
• Perform other duties as assigned.
• Requirements: Bachelor s degree in Electrical Engineering or related field.
• At least 5 years of experience in maintenance or facility management.
• Possession of a certificate of competency as an Electrical Technician (Building), certified under the National Skill Standard Test, will be considered an advantage.
• Strong ability in annual maintenance planning, problem analysis, and immediate troubleshooting.
• Fast learner, proactive, and possesses good communication and teamwork skills.
• Proficient in Microsoft Word, Excel, and PowerPoint for reporting and presentation purposes.
• Open to working in multiple areas or performing additional duties to support the team (multi-skill flexibility).
• Must hold a valid driver s license.
• Flexibility to work on shifts when required.
• Proficient in both written and spoken English.

Experience:

2 years required

Skills:

SQL, Python, Automation, English

Job type:

Full-time

• Act as project owner to prepare, process, and validate data for business needs.
• Collaborate with stakeholders on building data pipeline and gather into internal tables using SQL, Inhouse-tools and Python.
• Develop reports, dashboards, and automation solutions using SPARK, SQL, Python, Excel, and in-house tools as business requirements.
• Ensure data integrity by sanitizing, validating, and aligning numbers with accurate logic.
• Proactively seek data insights and make data-driven recommendations to the business team.
• Requirements: Master's or bachelor's degree in quantitative or relevant fields.
• 2-5 years of experience in Data Analytics, Business Intelligence, or Data Engineering or similar roles in fast-growing industries.
• Experience in project & stakeholder management.
• Strong SQL skills for data querying and Excel proficiency (Python is a plus).
• Strong English communication skills, both verbal and written.
• Detail-oriented with a passion for building from the ground up.

Experience:

1 year required

Job type:

Full-time

• Job Description: Responsible for the continuous development and improvement of picking process Analyse and solve the problem including improve Picking performance Manage day-to-day order in WMS, arrange order activities to maximize the efficiency, reliability, timeliness and cost effectiveness of picking process Ensure that performance of temp and full time staff followed WI. Monitor all orders & documents and coordinate with other related team Monitor and improve productivity for all functions of Picking team Provide data, information and picking issue for supervisor to prepare mo ...
• Requirements: Bachelor s Degree in Logistic management, supply chain or any related field At least 1 year of working experience in warehousing (e-commerce is highly preferred) New graduate with potential profile is also welcomed Proficient with Microsoft Excel Ability to work under deadlines and pressure Good interpersonal, communication and negotiation skills. Good team player Able to work on shift and day-off when required

Skills:

Automation, Quality Assurance, Assurance, English

Job type:

Full-time

• Coordinate with CRM Campaign Management team and local teams across markets to ensure timely and accurate implementation of CRM campaigns, supporting a smooth user experience and effective campaign performance.
• Communicate effectively with local teams across markets, request accurate input, and manage submission timelines to avoid delays in campaign execution.
• Execute CRM campaigns using marketing automation platform Understand campaign briefs and test plans, and translate them into detailed requirements and campaign design f ...
• Manage the creation and updates of CRM communication channels such as emails, in-app push notifications, Whatsapp messages.
• Quality assurance of the campaign setup to ensure campaign accuracy before launch.
• Monitor campaign delivery in a timely manner and proactively identify any issues.
• Perform intermediate troubleshooting on issues related to delivery Investigate the issue and identify potential root causes.
• Raise ticket for further investigation and follow up closely until resolution.
• Communicate the outcome of troubleshooting and propose next steps.
• Coordinate with Product team to conduct UAT Test for CRM Platform features.
• Actively identify opportunities to improve operational efficiency in campaign setup and workflow processes.
• Requirements: Bachelor s degree in any field; data-related backgrounds are a plus. Fresh graduates are welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple campaigns simultaneously and meet deadlines.
• Strong attention to detail.
• Strong Logical thinking and problem-solving skills.
• Solid communication skills - able to communicate professionally in English.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Familiarity with marketing automation tools (e.g. Salesforce, Adobe) is a plus.
• Proficiency in Google Sheets/Excel is preferred.
• Able to work on weekends/holidays (when required).

Experience:

2 years required

Skills:

Business Development, Fast Learner

Job type:

Full-time

• Business Development.
• Business Intelligence.
• Financial Products.
• Marketing.
• Operations.
• Product Management. and more!.
• By the end of the program, you can expect to gain experiences in driving high-impact local projects, and possess a holistic view of the business. Applications are open from December 15, 2025 to February 15, 2026.
• For more information, please visit: https://careers.shopee.com/GDP
• Remark: Please note that applicants may apply to only one program, either GDP or FLP. However, if we find that your profile is a better fit for the program you did not apply to, we may offer you an alternative opportunity later in the application process.
• Experience Growth Opportunities
• Mentorship & Development Get ample opportunities to network with senior leaders and receive direct guidance from functional managers throughout rotations to maximise growth.
• Cross-Functional Exposure Enhance your business acumen and harness a wide range of technical and soft skills through job rotations across key functions.
• Comprehensive Training Curriculum Explore your professional interests, strengthen your capabilities and develop yourself through on-the-job learning and training opportunities.
• Highly Impactful & Meaningful Projects Make an impact and leave your mark in Shopee and Monee by contributing to high visibility projects across your rotations.
• Enriching and Experience Connect and grow with the graduate community, peers across teams, and senior leaders.
• What Is The Selection Process? Shortlisted candidates will go through a rigorous selection process with our recruitment and management teams. Application: December 15, 2025 to February 15, 2026.
• Online Assessment: December - February.
• Behavioural Interview: January - February.
• Group Case Assessment: March.
• Interview with Senior Leaders: March.
• Bachelor's/Master's degree in any discipline, with no more than 2 years of full-time working experience in any industry (as at 15 December 2025) Fast learner who is resourceful and driven to tackle challenges in a dynamic environment.
• Self-starter who is determined to lead change and make a real impact.
• Effective communicator who is clear in putting across thoughts and ideas.
• Leader who can influence people towards the achievement of goals.

Experience:

2 years required

Skills:

Analytical Thinking

Job type:

Full-time

• Rotate through Warehouse, Sorting Centre, and Hub Operations nationwideExpect to be physically on-site, observing live processes, troubleshooting issues, and improving workflows.
• Identify operational gaps and propose data-backed solutions to increase efficiency, reduce errors, and enhance customer experience.
• Drive process improvement initiatives directly on the ground (e.g., manpower planning, route optimisation, productivity enhancement, SOP redesign).
• Work with frontline teams and supervisors to implement solutions, conduct root-cause analyses, and monitor performance metrics.
• Take ownership of ground KPIs and deliver results aligned with Shopee's operational goals.
• Work closely with dedicated Manager, Buddy, and Mentor who will guide your development throughout the 1.5-year journey.
• This program is designed for those who want to lead teams, solve real operational problems, and shape the future of Thailand s e-commerce logistics from the ground up.
• Rotation Opportunities Rotation 1 - Ground (3-mth) - Supervisor level.
• Rotation 2 - Ground (3-mth) - Supervisor level.
• Rotation 3 - Project (6-mth) - Project team level.
• Rotation 4 - Ground (6-mth) - Manager level.
• What Is The Selection Process? Shortlisted candidates will go through a rigorous selection process with our recruitment and management teams. Application: December 15, 2025 to February 15, 2026.
• Online Assessment: December - February.
• Behavioural Interview: January - February.
• Group Case Assessment: March.
• Interview with Senior Leaders: March.
• Who can apply: Fresh graduates or graduating students.
• Young professionals with less than 2 years of experience.
• You are someone who: Is excited to learn through on-the-ground immersion in real warehouse and logistics environments.
• Enjoys problem solving, analytical thinking, and improving processes.
• Communicates clearly and can work effectively with both frontline staff and management.
• Is resilient, adaptable, and comfortable working in fast-paced, high-intensity operational settings.
• Is willing to travel to various Shopee & SPX sites across the country as part of rotational assignments.
• Is eager to step into roles that require hands-on leadership, not just desk-based analysis.

Experience:

2 years required

Skills:

Data Analysis, Business Development, Problem Solving

Job type:

Full-time

• Strategically craft creative approaches and roadmap to groom sellers social and commercial metrics.
• Develop online merchandising and promotion proposals to achieve social and commercial targets.
• Own campaigns and handle campaign execution end to end; starting with whitelisting strategic sellers who fit campaign objective, make sure Key Account Managers pitch the whitelisted sellers, ensure campaign gets live and measures campaign performance a ...
• Provide recommendations and next steps to continue and improve existing campaigns or initiatives with sellers or other teams within Shopee.
• Perform data analysis, sharing new insights to team and prepare management updates.
• Requirements: 0-2 years of experience in Business Development, Consulting, Strategy, Audit or related field.
• Bachelor s degree or higher in Business Administration, Marketing, Economic, Engineering or a related field (Fresh Graduate is welcome.).
• Driven and motivated, able to work in a fast paced environment.
• Strong analytical ability to synthesize and evaluate key problems.
• Superb business acumen with a desire to manage your own business.
• Strong logical thinking and problem solving skills at all times.
• Understands the digital marketing landscape across platform (Google Ads, Facebook Ads, Instagram Ads, etc.) is a plus.
• Strong project management skills and Microsoft Excel.
• Understands how to execute and optimize ads on Facebook and Instagram (Beginner to Intermediate level) is a plus.
• Is a natural leader with can-do attitude. Can lead discussion and teams to achieve target.

Experience:

3 years required

Skills:

Project Management, Excel, English

Job type:

Full-time

• Own the initiative-based OM performance view across channels by tracking all OM-related metrics (installs, CPI, Register, Cost per Register, New Buyers, CAC, MAU growth, and others) in dashboards and surface risks/opportunities to leadership.
• Lead target & run-rate monitoring; build monthly forecasts, flag gaps early, and drive corrective actions through OM channels.
• Run project-based initiatives end-to-end (scope, timeline, risks, results) for priority projects, ensuring on-time, on-quality delivery.
• Coordinate with BI to automate reporting, improve data quality, and standardize operating metrics and definitions.
• Prepare executive-ready updates and upward management decks; synthesize insights and trade-offs to enable fast decisions.
• Drive cross-functional collaboration with channel owners and local marketing, and regional teams; resolve blockers and align on goals, resources, and timelines.
• Requirements: 3-5 years in project/program management within online/performance marketing or e-commerce; proven end-to-end ownership of cross-functional initiatives.
• Strong analytical skills (Google Sheets/Excel); fluency in e-commerce metrics and forecasting (MAU, MTU, CPI, CAC, CPO, ROI).
• Excellent stakeholder management and influence without authority; comfortable engaging senior leaders.
• Fluent in Thai & English with clear, concise writing and executive-level presentation skills.
• Self-driven, structured, and calm under pressure; thrives in a fast-paced, ambiguous environment with high ownership.

Experience:

2 years required

Skills:

Graphic Design, Google Ads, Excel, English

Job type:

Full-time

• Monitor, analyze, and optimize Install campaign performance across platforms (Google, TikTok, Facebook, Third-party etc.).
• Build and maintain weekly and monthly reports to track installs, CPI, Register, Cost per Register, New Buyers, CAC, MAU growth, and other KPIs.
• Identify performance gaps and recommend actionable optimizations to improve efficiency and outcomes.
• Coordinate daily campaign operations with the regional OM team, ensuring smooth execution.
• Prepare and submit creative briefs for Install campaigns.
• Collaborate with internal stakeholders (Graphic Design, BI, Local Marketing and Regional OM) to align execution with Install objectives.
• Support and manage new initiatives not limited to installs, pilot tests, and optimization experiments.
• Education & Experience Bachelor s degree in Marketing, Business, Economics, or related field.
• 2-4 years of experience in digital marketing, user acquisition, or performance marketing.
• Familiar with Google Ads, TikTok Ads, Facebook Ads Manager, Apple Search Ads and mobile tracking.
• Skills & Competencies Strong understanding of user acquisition strategies and performance-driven campaign management.
• Analytical mindset with strong skills in data interpretation, reporting, and optimization.
• Proficiency in Excel or Google Sheets for campaign performance analysis.
• Excellent communication and collaboration skills in both Thai and English.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Proactive and adaptable in a fast-paced environment with regional coordination.

Experience:

5 years required

Skills:

Compliance

Job type:

Full-time

• Identify and assess potential hazards and risks in the workplace.
• Develop and implement strategies to eliminate or control those risks.
• Conduct regular inspections and audits to ensure compliance with safety standards.
• Ensure that all policies and procedures are up-to-date and compliant with relevant regulations.
• Provide training to employees on health and safety procedures and regulations.
• Investigate workplace incidents and accidents to determine root causes.
• Assist with emergency response during actual incidents.
• Requirements: Bachelor's degree in Occupational Health & Safety or a related field, graduate with adequate *HSE qualifications/accreditation.
• 3-5 years of work experience in as HSE professional.
• Experience in delivering HSE training, performing HSE audits and incident investigation.
• Excellent communication, leadership, and problem-solving skills.
• Strong knowledge of local and international HSE regulations and best practices.
• Able to work with limited supervision and deliver results within challenging deadlines and under pressure.

Experience:

1 year required

Skills:

Negotiation

Job type:

Full-time

• End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution.
• Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
• Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, retu ...
• Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
• Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
• Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations.
• Requirements: Vocational degree and above in any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work in shift and day off.
• On-site availability: Able to work on-site in Samut Sakhon; willing to support peak periods as needed.

Experience:

2 years required

Skills:

Business Development, Data Analysis, English

Job type:

Full-time

• Develop and design program mechanics, including creating program creatives and communication materials.
• Plan and execute program launches, ensuring clear and effective communication with Key Account Managers, Creators and Brand partners.
• Collaborate closely with cross-functional teams such as Key Account Managers, Marketing, Business Intelligence, Business Development, and others to ensure smooth coordination and project execution.
• Monitor program performance, identify key challenges, and proactively develop contingency plans to address issues.
• Conduct data analysis to gain insights into creator behavior and challenges, and identify new growth opportunities.
• Requirements: 0-2 years of experience, preferably in Marketing, Business Development, Business Consultant or related field.
• Strong business acumen and critical thinking skills. Comfortable working with numbers and performing data-driven analysis.
• Demonstrates a growth mindset, takes ownership of projects, team player, organized, and results-oriented.
• Proficient in both Thai and English, with effective communication skills.
• Able to work in fast-paced and dynamic environment.
• Fresh Graduates are welcome.

Experience:

3 years required

Skills:

Livestream, Risk Management

Job type:

Full-time

• Develop and implement strategic frameworks and roadmaps to support livestream growth and performance objectives. > Analyse and support project activities for the Livestream team, including project planning, scheduling, risk management, and resource allocation. > Collaborate closely with marketing, product, ops and BI to ensure alignment and timely delivery of livestream campaigns and initiatives.
• Optimize processes and workflows within the Livestream team to improve operational efficiency and scalability.
• Drive change management initiatives to adopt new tools, technologies, and ways of working within the team.
• Requirements: Bachelor s degree in Business, Marketing, Project Management, or a related field is preferred.
• Minimum 3-4 year of experience in consulting, marketing or any related field.
• Excellent coordination and communication skills, with experience in managing cross-functional workflows.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with livestream platforms and creator/influencer is a plus.

Skills:

Microsoft Office, Excel, Problem Solving

Job type:

Full-time

• Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
• Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
• Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
• Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
• Provide daily operational support, ensuring processes stay on track and service goals are met.
• Requirements: Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome).
• Proficiency in Microsoft Office; Excel knowledge is a plus.
• Good attitude, logical thinking and strong analytical and problem solving skills.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Excellent communication and teamwork abilities.
• Availability to work in the office 5 days a week and 1 day from home.

Experience:

3 years required

Skills:

Express, Excel, Multitasking, English

Job type:

Full-time

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Bachelor's Degree or Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player.
• Multitasking and prioritizing skills.
• Proven working experience in project management.

Experience:

5 years required

Skills:

Problem Solving, Negotiation, English

Job type:

Full-time

• Ensuring continuous creative improvement for Outbound process through problem identification and problem analysis.
• Monitor and improve productivity for all function of Outbound team.
• Manage, study and understand WMS system for existing and new outbound functions and able to be a mentor for team member.
• Create work plans and schedules in order to accomplish objectives.
• Prepare monthly, daily reports, outbound issues, etc.
• Plan and communicate between the department and other related units.
• Monitor and improve the productivity for all functions of the outbound team.
• Set working process for reduce damage, defect and wrong packing.
• Manage day-to-day order receiving in WMS with on time operation and accuracy.
• Manage overall problems occur; responsible for the cross-communication between shifts, departments, customers and vendors when necessary.
• Plans and continuously monitors departmental operations to ensure that all work requirements be good for the company.
• Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume.
• Resolve personnel problems, complaints, or grievances when possible for resolution.
• To perform any other duties assigned by Manager.
• Requirements: Bachelor s Degree or higher in Logistic management, supply chain or any related field.
• At least 5 years of working experience in Warehousing (e-commerce is highly preferred).
• Warehouse management and Logistics Supply Chain Knowledge will be advantaged.
• Be able to communicate in English.
• Problem solving skills and Conflict management.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Proficient with Microsoft Excel.
• Able to work on shift and day-off when required.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

1 year required

Skills:

Market Research, Research, Multitasking, English

Job type:

Full-time

• Manage projects from start to finish, encompassing all phases such as initiation, strategy development, feasibility studies, planning, and implementation, while collaborating closely with all relevant teams. Examples include launching new business-driven features.
• Conduct market research and user studies to identify business opportunities, develop action plans and timelines, and execute them from start to finish with the goal of improving customer experiences and promoting business growth.
• Work closely with Business Analyst to conduct analysis, identify key study points, develop business proposals, and lead project execution.
• Support day-to-day BAU (Business As Usual) and ad hoc tasks, such as report generation and preparation for management updates.
• Stay up-to-date with laws and regulations related to the credit business.
• Who we are looking forBachelor's degree or higher from an accredited university.
• Self-driven and quick to learn new concepts.
• Demonstrates strong ownership of all tasks assigned.
• Analytical and data-driven, with the ability to extract actionable insights from large qualitative and quantitative datasets.
• Proactive problem-solver, and adaptable in fast-paced, multitasking environments.
• Excellent communication skills (written, verbal, and presentation) in English.
• High proficiency in Excel and PowerPoint.
• Knowledge of SQL is a plus.
• Minimum of 1 year of relevant experience.

Experience:

1 year required

Skills:

Compliance, Contracts, Swift, English

Job type:

Full-time

• Monitor and Evaluate: Continuously monitor the performance of existing manpower agencies against pre-defined, measurable metrics (e.g., fill rate, quality of hire, time-to-fill, attrition rate, compliance).
• Reporting: Generate regular performance reports and scorecards for all agencies, highlighting achievements, trends, and areas of concern.
• Corrective Action: Implement formal corrective action plans and performance improvement initiatives for under-performing agencies. Escalate issues and recommend termina ...
• Relationship Management: Act as the primary point of contact for external manpower agencies, conducting regular performance review meetings to ensure alignment and address operational challenges.
• Labor Planning and Fill Rate Optimization Fill Rate Oversight: Monitor fill rates across the warehouse network in real-time or near-real-time to identify immediate and emerging staffing gaps or surpluses.
• Labor Allocation: Strategically analyze staffing needs and proactively re-allocate manpower (contract and/or internal float pool) between different warehouse locations as required to meet fluctuating demand and maintain operational service levels.
• Collaboration: Work closely and collaboratively with relevant warehouse leads (e.g., Warehouse Managers, Site Supervisors) to understand local operational needs, communicate staffing plans, and coordinate the swift deployment and onboarding of re-allocated or new personnel.
• Forecasting: Assist in short-term labor demand forecasting based on operational data (e.g., volume projections, planned promotions, seasonal peaks) to inform agency requirements.
• Compliance and Process Improvement Compliance: Ensure all manpower agency operations and personnel adhere to company policies, safety regulations, and all relevant labor laws.
• Process Optimization: Identify and recommend improvements to the end-to-end workforce management and agency engagement process to enhance efficiency, quality, and cost control.
• Requirements: 1-5 years of experience in Workforce Management, Operations Management, or Labor Planning, preferably within a large warehouse or logistics network.
• Analytical Skills: Exceptional data analysis skills with proven ability to interpret performance metrics (KPIs) and make data-driven decisions on labor allocation and vendor performance.
• WFM Software Proficiency: Proficiency in Workforce Management (WFM) software/systems and advanced skills in MS Excel for reporting and analysis.
• Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
• Proficient in verbal and written English communication, with the ability to document layout plans and collaborate with international teams if needed.

Experience:

3 years required

Skills:

Marketing Strategy, Project Management, English

Job type:

Full-time

• Responsible for end-to-end management of marketing strategy and initiatives to drive platform growth including but not limited to Traffic, Order and Asset monetization.
• Strategize marketing direction, and collaborate with Budget and Planning team based on business direction and KPI sets.
• Monitor and analyze key commercial/marketing metrics to provide insights and deliver findings using suitable visualization and reporting tools to support marketing decision.
• Coordinate and communicate with internal and external parties to ensure seamless and timely implementation.
• Support content planning, artwork briefing (e.g. banner, microsite) and other special projects as requested.
• Requirements: Bachelor s degree or above in Business, Marketing, or related field.
• A minimum 1-3 years of professional experience in business analysis, consulting, project management, specifically in e-commerce and food delivery environments will be a plus.
• Strong structural thinking and analytical ability to identify business challenge and drive actionable plan with data support.
• Strong executional abilities (bias for action), project management and cross-functional stakeholder management.
• Possess can-do attitude.
• Excellent communication skills in both Thai and English with creative mindset.

Skills:

Express, Risk Management

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

2 years required

Skills:

SQL, English

Job type:

Full-time

• Manage marketing campaign initiatives including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Provide details plans for marketing campaigns or testing initiatives, aligning them with the overall business objectives.
• Regularly review and analyze key commercial/marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to serve current business direction for ShopeePay, SeaMoney and related businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Provide actionable insights and recommendations that will be used to support or devise new marketing strategies.
• Support other special projects as requested.
• Requirements: Bachelor or Master s degree in Marketing, Business, Economics, Data Analytics, or related field of study.
• At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

Experience:

1 year required

Skills:

Procurement, Compliance, Negotiation

Job type:

Full-time

• Manage the end-to-end liquidation and disposal process, including bidding, approval, disposal execution, billing, and payment coordination.
• Develop and maintain a centralized database of disposed and to-be-disposed assets, capturing transaction values, approval records, and buyer information.
• Ensure full compliance with company policies, audit standards, and internal controls throughout the disposal process.
• Monitor and report key performance metrics, such as disposal turnaround time, cost recovery, and vendor performance, to evaluate process efficiency.
• Identify and implement process improvement initiatives to enhance lead time, cost effectiveness, and governance across liquidation activities.
• Requirements: 1-3 years of experience in procurement, asset management, or logistics preferred.
• Strong coordination, negotiation, and communication skills.
• Detail-oriented with good documentation and reporting ability.
• Proficient in Microsoft Excel and basic knowledge of procurement or asset tracking systems.
• Able to work independently and cross-functionally in a fast-paced environment.

Experience:

5 years required

Skills:

Civil Engineering, AutoCAD, Negotiation

Job type:

Full-time

• Evaluate land suitability, access, infrastructure capacity, and technical risks.
• Translate logistics and operational requirements into practical site layouts (dock layout, truck flow, drainage, utilities).
• Prepare and review schematic designs for warehouses, distribution centers and related infrastructure.
• Conduct feasibility studies for new sites.
• Coordinate with internal teams and external stakeholder during early design stages and construction stage.
• Ensure all projects meet engineering standards, safety requirements, and long-term operational needs.
• Provide technical input for CAPEX estimates and investment decisions.
• Requirements: Bachelor s degree in Civil Engineering (Master s is a plus).
• 5+ years of experience in civil engineering design and project planning.
• Strong knowledge of site development, drainage, roads, and utilities.
• Excellent communication skills, able to translate technical issues into strategic insights.
• Proficient in AutoCAD / Civil 3D or equivalent.
• Strong leadership, negotiation, and decision-making skills.

Experience:

2 years required

Skills:

Compliance, Risk Management, Accounting, English

Job type:

Full-time

• Conduct periodic compliance reviews to ensure the company maintains a high level of adherence to payment business regulations.
• Provide advisory and consultation services to business units to help develop new business ideas and initiatives.
• Develop, implement, and review compliance policies and procedures to align with regulations and operational effectiveness.
• Collaborate with Risk Management to maintain and enhance internal controls for mitigating compliance risks.
• Conduct gap analyses on new and changing regulations and laws impacting the payment business.
• Liaise with regulatory bodies to ensure compliance.
• Requirements: Bachelor's degree in Law, Business Administration, Accounting and Finance, or a related field.
• 2 - 3 years of experience in compliance, preferably in commercial bank, e-payment or fintech business sectors.
• Understanding of payment business operations.
• Familiar with AML/CFT laws, consumer protection laws, PDPA and electronic transaction laws.
• Understanding of concept and framework of payment, digital wallets, and online lending platforms.
• Fluent in Thai and English.

Experience:

3 years required

Skills:

Express, Automation, Data Analysis

Job type:

Full-time

• Design and Specification: Collaborate with Operations and Logistics teams to define requirements for new automation projects (e.g., ASRS, conveyors, robotics, sortation systems).
• PLC/Control System Development: Develop, modify, and manage Programmable Logic Controller (PLC) programs and Human-Machine Interface (HMI) screens (e.g., Siemens, Allen-Bradley) to control and sequence automated equipment.
• System Integration: Oversee the integration between physical automation equipment, W ...
• Commissioning: Lead the site acceptance testing (SAT) and commissioning of new automated equipment and software modules.
• Monitoring and Data Visualization Monitoring System Development: Design and implement comprehensive monitoring and alerting systems to track the real-time performance, health, and throughput of all automated assets.
• Data Analysis: Utilize industrial data historians and analysis tools to track Key Performance Indicators (KPIs) such as uptime, cycle time, and error rates.
• Dashboard Creation: Build operational dashboards (using tools like Grafana, Ignition, or proprietary WCS interfaces) to provide actionable insights to maintenance and operations teams.
• Maintenance and Optimization Troubleshooting & Root Cause Analysis (RCA): Act as the Level 3 expert for complex system failures, performing in-depth root cause analysis on electrical, mechanical, and software-related issues.
• Preventative Maintenance (PM) Support: Develop and refine predictive and preventative maintenance strategies based on system data and failure modes.
• System Updates: Manage software updates, firmware upgrades, and configuration changes across all automated control systems to ensure stability and incorporate new features.
• Operational Excellence: Identify bottlenecks and opportunities for optimization within the automated workflow to continuously improve throughput and reduce operational costs.
• Requirements: Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Industrial Automation Technology.
• Experience: 3+ years of hands-on experience in designing, commissioning, and maintaining automated material handling systems in a warehouse, distribution, or manufacturing environment.
• Control Systems Expertise: Strong proficiency in PLC programming and ladder logic (e.g., Allen-Bradley/Rockwell, Siemens S7).
• Experience with industrial networking protocols (e.g., Ethernet/IP, Profinet, Modbus TCP).
• Familiarity with WMS/WCS concepts and integration points will be good.
• Experience setting up and utilizing SCADA or industrial historian systems for data collection and monitoring.
• Proficiency in a scripting language (e.g., Python) for data parsing and automation support tools.
• Troubleshooting: Expert-level electrical and mechanical troubleshooting skills related to VFDs, servos, sensors, and safety circuits.

Experience:

2 years required

Skills:

Express, Finance, Project Management, English

Job type:

Full-time

• Liaise with seller experience, CTO, hub, on-site, and other related teams on data and insights.
• Assist on capacity and volume planning among all channels within first mile and hub.
• Responsible in the implementation of cross functional projects to ensure smooth execution within timelines and objectives.
• Coordinate and deep-dive into rationalizing the situations and propose improvements.
• Proactively identify issues and their root causes and response in a timely manner.
• Collaborate with operations, finance, and product team to make sure things run as plan.
• Requirements: 2-5 years experience in e-commerce, project management, operations, management consulting or related fields.
• Bachelor's degree in business administration, economics, engineering or related field.
• Outstanding analytical and numerical skills, comfortable working with large sets of data and complex analysis.
• Strong business acumen and critical thinking.
• Proactive and self-driven, high curiosity and drive to solve problems.
• Excellent communication and collaboration, high command in English and Thai.
• Skill in Excel, SQL/Python is a plus.

Experience:

4 years required

Skills:

Express, Procurement, Compliance, English

Job type:

Full-time

• Vendor Performance Management: Monitor and drive vendor performance across fleets vendors, ensuring service level adherence, daily operational support, and campaign readiness.
• Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess volume trends and adjust fulfillment strategy accordingly.
• Cost Control & Procurement Collaboration: Ensure service cost competitiveness by lea ...
• Fleets Flexibility & Campaign Readiness: Plan fleet fulfillment across all logistics sites during peak campaigns in advance. Coordinate with vendors to ensure capacity readiness and determine any incentive schemes, adapting to changes and learning from previous campaign performance.
• Team Management & Daily Operations: Lead and support team members in day-to-day tasks such as volume allocation, time attendance tracking, vendor reporting, and invoice support.
• Vendor Compliance & SLA Monitoring: Ensure vendors supply capacity as per agreed specifications. Monitor compliance, quality, and productivity issues; make adjustments where necessary (OT productivity, shift-level adjustments).
• Contract & Commercial Management: Review and manage vendor contracts, ensuring alignment with evolving operational and business strategies. Support annual vendor performance reviews and contract renewal planning.
• Data Analysis & Reporting: Analyze performance data to identify trends, gaps, and improvement opportunities in both cost and operational efficiency.
• Internal Stakeholder Management: Coordinate with backend departments to ensure all stakeholders are informed of changes impacting our operations.
• Requirements: Bachelor's degree in Business, Logistics, Supply Chain, or related field.
• 4+ years of experience in logistics or supply chain industry, specifically in vendor management, vendor performance, or procurement.
• Strong understanding of vendor contract terms, SLA management, and performance tracking.
• Experience negotiating and managing vendors with different workforce commitment models.
• Demonstrated ability to work cross-functionally, especially with Operations and external vendors.
• Strong problem-solving and strategic planning skills.
• Comfortable working with large datasets, manpower planning, and cost optimization initiatives.
• Able to handle dynamic environments such as campaign periods and shifting manpower demands.
• Familiarity with fulfillment or last-mile operations is a plus.
• Strong communication and stakeholder management skills.
• Thai language required; English proficiency is a plus.

Experience:

5 years required

Skills:

Excel, SQL

Job type:

Full-time

• Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
• Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
• Balance service level targets with cost efficiency through effective workforce sizing and deployment.
• Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.
• Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
• Drive continuous improvement projects to optimize labor cost and operational performance.
• Requirements: Bachelor s degree in Engineering, Operations Management, Business, Analytics, or a related field.
• 5-8+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).
• Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).
• Proven experience managing workforce planning in a fast-paced, high-volume operational environment.
• Strong stakeholder management and communication skills.
• Ability to work under pressure and manage ambiguity in a rapidly scaling business.
• Experience with large-scale operations or multi-site environments is a strong plus.

Job type:

Full-time

• Job Description: Ensure that performance of temp and full time staff followed WI Monitor and record counting and reconcile stock data in WMS including recheck transaction product item with location vs WMS Count stock daily Monitor the process and analyse to team staff Communicate and coordinate with other team Support all function process in Cycle Count team and other department Responsible of their own area by relocating or arranging the item and keep working area clean and tidy To perform any other duties assigned by Team lead or supervisor
• Requirements: Junior high school or above Working experience in warehousing is preferred Ability to work under deadlines and pressure Good interpersonal, communication and negotiation skills Good team player Able to use or have some experience to use PDA Able to work on shift and day-off when required

Experience:

2 years required

Skills:

SQL, English

Job type:

Full-time

• Manage end-to-end marketing initiatives such as CRM to drive new user acquisition and retention, including mechanics planning, budget optimization, user segment breakdown, A/B testing and performance analysis.
• Provide details plans for marketing campaigns or A/B testings, aligning them with the overall business objectives.
• Regularly review and analyze key marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to provide actionable insights and recommendations for current business direction on ShopeePay, Digital Products and Credit businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Support other special projects as requested.
• Requirements At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Strong sense of ownership over their work and long-term goals; a self-starter.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.