Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Skills:

Analytical Thinking, English

Job type:

Full-time

• Cross Function with Recovery Team for loss dispute/ follow up.
• Analyse & Follow up Loss internal SOC RC.
• Analyse & Follow up with LH for TP lost.
• Lost, Stuck, Hi Value Target by %loss.
• Stuck Lost Trend Analysis.
• Miss Sort Coordinator to Engineer/ LM.
• Product Feature Control Tower.
• Training new feature implementation.
• Request to update AWB sort codes.
• Requirements: Bachelor's degree in business administration, operation management, logistic management is plus.
• Knowledge on Operational activity and limitation.
• Strong Analysis to deep dive in detail and hypothesis for root cause.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Excellent written and verbal communication skills in English.
• G- Strong Analysis skill.

Skills:

Express

Job type:

Full-time

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

Experience:

3 years required

Skills:

Express, Project Management, Excel

Job type:

Full-time

• Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR).
• Work with internal stakeholders within CS and SPX to improve efficiency & quality.
• Support workforce short / mid-term planning against volume forecasts and key change milestones.
• Support process improvement; SOP development across SPX CX.
• Assist in delivering key analyses and P0 projects.
• Routinely provide management report on operational and strategic KPIs.
• Performs other related duties as assigned.
• Requirements: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• 3-5 years of experience in Project management and /or process improvement roles.
• Excellent communication skills as this role will require collaboration and alignment with multiple teams.
• Self-driven and good leadership skills to facilitate cross functional interactions.
• Strong analytical skills to conduct data-driven decisions.
• Be creative in problem-solving.
• Proficient in Excel and PowerPoint.

Skills:

Express, Excel, Project Management

Job type:

Full-time

• Job Description: Oversee and manage the operational processes for CBS, mCBS, and nCBS.
• Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
• Work with both internal and external functions to properly handle pushed-out parcels.
• Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
• Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
• Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
• Coach and advise team members to foster their professional development and enhance team performance.
• Drive a culture of excellence and maintain high operational standards.
• Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties.
• Demonstrate a history of excellence in team development and performance management.
• Requirements: Good communication and stakeholder management skills.
• Analytical ability - logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in project management.
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra long working hours during campaign.
• Fast Response, under pressure.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Develop and implement comprehensive security policies and procedures in compliance with laws and regulations and Shopee regional's security standards.
• Monitor and assess potential security risks, establish preventive measures, and minimize the occurrence of security incidents.
• Coordinate and lead the security team, conducting regular training to build skills and competence of security manpower.
• Maintain a good relationship with local law enforcement agencies to handle potential security incidents and ensure compliance.
• Managing facility and infrastructure support in build up cctv coverage in place ensuring it has managed function as intended including CCTV monitoring.
• Execute security protocol to manage and enforce the compliance of parties involved.
• Summarize monthly KPI and set a monthly meeting with security management team.
• A dequate security manpower is managed during campaign and BAU days.
• To develop body searching standard, frisking process and thief management.
• Guard tour management system.
• Monitor and evaluate the daily, weekly and monthly performance of Security Leaders and Guards to ensure: Perform additional duties as assigned by the reporting manager.
• Requirements:Bachelor's degree or above in Security Management, Occupational health and Safety, or related fields.
• More than 3 years of experience in security management, with a preference for experience in logistics and supply chain/E-commerce business.
• Familiarity with Thai security regulations and International's security management system with strong risk assessment capabilities.
• Qualified TAPA FSR (if applicable) would be advantageous.

Skills:

Express, Finance, Accounting

Job type:

Full-time

• Hub Rental/Utilities: Contract vendors to follow up on invoice, Review to ensure correctness.
• of Hub bills, Prepare Hub Rental/Utilities PR with all required supporting document and follow up hardcopy, and manage bill placement process, and follow up official receipt/tax invoices from Hub vendors after payments.Accrued Expense about Rental, Utilities and other.
• Summary Report to SEA Finance team.
• Coordinate with related Team and Department.
• Perform other duties as assigned.
• Requirements:Bachelor's degree in Accounting, Finance, Economics, or relevant fields.
• Consideration of new graduates.
• Excellent Microsoft Office/ Google Suite is required (If, Sum, Pivot, Vlookup).
• Excellent in communication and coordination with internal stakeholders.
• Ability to work under pressure and in a fast-paced environment.
• High sense of responsibility and high attention to detail.

Experience:

1 year required

Skills:

Problem Solving, eCommerce, English

Job type:

Full-time

• Understand markets, competition and customer/user requirements in depth.
• Communicate, and analyze with Stakeholders to clearly define the business requirements.
• Follow the implementation of requirements, ensure it s suitable and reasonable to satisfy the user demands/needs.
• Successfully translate business strategies into specific objectives/ scopes and roadmap, aligning efforts of the organizations with other stakeholders.
• Provide new feature demos and training to related stakeholders.
• Work closely with cross functional teams (Demand, Marketing, Driver Operations, BD, CS etc.) to ensure the consistent product and best user experience.
• Work closely with local/regional product teams to sync up product features and troubleshoot issues.
• Consolidate user and department feedback and compose process/product feature improvements.
• Priority to assure that all requirements are supported in a cost-effective, timely manner, with a resulting high level of User satisfaction;.
• Ensure the team provides the necessary solutions and support to internal teams.
• Requirements: Bachelor s degree in Information Technology, Computer Science or Engineering.
• 1+ years of experience as product manager in a product management, engineering and technology strategy role.
• Ability to work effectively with cross functional teams.
• Good communication and presentation skills, can convert business feedback into technical requirements and vice versa.
• Good understanding of business model(s) of any fields;.
• Data-driven, able to make use of either raw data, data charts/dashboards and funnels to get proper insights.
• Strong problem solving skills, critical thinking and willingness to roll up one's sleeves to get the job done.
• Eager to learn about technologies and the ecommerce industry.
• Proficiency in English is a must.

Skills:

Analytical Thinking, English

Job type:

Full-time

• Manpower, Pallet, and Consumables Management: Oversee resource allocation for both Business As Usual (BAU) operations and specific campaigns.
• Volume Curve Analysis: Conduct analysis to optimize manpower planning and align resources with operational demands.
• Coordination with Strategic Workforce Planning: Collaborate to assess and adjust manpower requirements based on operational needs.
• Actual Manpower Reporting and Productivity Analysis: Generate reports to evaluate actual staffing levels and analyze productivity metrics.
• Budgetary Cost Control: Monitor expenses to ensure alignment with budgeted figures.
• Productivity Tracking and Incentive Scheme Monitoring: Track productivity levels and manage incentive programs to drive performance.
• Project Leadership: Lead initiatives in accordance with company directives related to resource management.
• Requirements: Bachelor's degree in business administration, operation management, logistic management is plus.
• Knowledge on Operational activity and limitation.
• Strong Analysis to deep dive in detail and hypothesis for root cause.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Excellent written and verbal communication skills in English.
• G- Strong Analysis skill.

Experience:

6 years required

Skills:

Business Development, eCommerce, Problem Solving

Job type:

Full-time

• Define, implement and execute the business development / growth strategy for the category.
• Hire, train and manage a team of Sales and Key Account Managers to help grow and manage your portfolio of merchants. This will continue to grow as the category grows or the categories under management grow.
• Developing online merchandising and promotion proposals to achieve sales targets.
• Retain and optimize key account relationships to drive overall sales volumes. This can be done by ensuring pricing competitiveness, assortment, stock availability of key merchants within the category.
• Carry out analysis & survey to better understand merchant requirements and behavior.
• Identify, establish and grow other local strategic partnerships.
• Requirements: 4-6 years of working experience preferably in business development, sales or account management.
• Strong analytical acumen and ability to generate and evaluate analysis.
• Superb business acumen with a desire to manage your own business.
• Experience with business development, sales or account management, experience in eCommerce is a plus.
• Previous management and leadership experience.
• Excellent communication capability.
• Good degree from recognized university.
• Strong logical thinking and problem solving skills at all times.

Experience:

2 years required

Skills:

Express, Analytical Thinking, Python

Job type:

Full-time

• Handling staff movement operation such as onboarding, re-position/re-location, re-organization, staff transfer, offboarding, etc.
• Conduct renew/end staff contract, Probation result letter.
• Support user and HR team to use HRIS system and maintain staff database.
• Reconcile overall database to clean up accuracy.
• Maintain and develop dashboard report on BI tools (Looker Studio).
• Provide employee data and reporting as the team requested.
• Identify and proactively streamline/automate HRIS processes, ensuring efficient workflows and quality standards.
• Requirements: Bachelor's Degree in related field.
• 2-3 years of experience working in HR function or data driven environment.
• Ability to work independently and collaborate with cross-functional teams.
• Good analytical thinking, communication, and presentation skill.
• Experience in MS Excel, BI tools, Python, and Power Platform is a plus.

Skills:

Express, Finance, Compliance, English

Job type:

Full-time

• Handle invoice processing, payment scheduling, ensuring timely payment of bills, and managing credit terms.
• Maintain and organize financial documents and receipts.
• Ensure accurate entry and updating of financial information in databases.
• Assist in monitoring and tracking payment activity for credit term sellers.
• Facilitate communication between finance and commercial.
• Develop and implement financial policies and procedures to ensure consistency and compliance.
• Regularly review and update financial procedures to reflect changes.
• Provide financial insights and support strategic decision-making.
• Help prepare financial reports, statements, and summaries for internal use as a weekly, monthly, or quarterly.
• Oversee billing, invoicing, and collections from sellers.
• Collaborate with commercial and finance teams to optimize financial performance.
• Provide guidance and resolve any issues related to finances.Handle invoice processing, payment scheduling, ensuring timely payment of bills, and managing credit terms.
• Maintain and organize financial documents and receipts.
• Ensure accurate entry and updating of financial information in databases.
• Assist in monitoring and tracking payment activity for credit term sellers.
• Facilitate communication between finance and commercial.
• Develop and implement financial policies and procedures to ensure consistency and compliance.
• Regularly review and update financial procedures to reflect changes.
• Provide financial insights and support strategic decision-making.
• Help prepare financial reports, statements, and summaries for internal use as a weekly, monthly, or quarterly.
• Oversee billing, invoicing, and collections from sellers.
• Collaborate with commercial and finance teams to optimize financial performance.
• Provide guidance and resolve any issues related to finances.
• Requirements: Bachelor s degree in any field.
• Financial knowledge.
• Be able to understand basic English (mainly on reading and writing).
• Experienced in logistic field is a plus.
• Be able to work in a fast-paced environment and accept change.
• Analytical and problem-solving skills.
• Attention to detail and accuracy in financial reporting.
• Strong communication and interpersonal skills to collaborate with different teams.
• Proficiency in Microsoft Excel and financial modeling.

Experience:

3 years required

Skills:

Compliance, Analytical Thinking, SQL, English

Job type:

Full-time

• Lead and oversee the end-to-end operations of ShopeePay Customer Service teams, including both Level 1 (L1) and Level 2 (L2) support.
• Ensure delivery of excellent customer experience by managing daily workflows, team performance, and service quality.
• Establish, track, and analyze key performance indicators (KPIs) across all service levels to meet both qualitative and quantitative targets.
• Proactively identify gaps in customer service functions, processes, and operations; drive continuous improvements and implement best practices.
• Collaborate cross-functionally with product, operations, and compliance teams to resolve recurring issues and enhance service standards.
• Prepare and present performance reports, root cause analysis, and action plans to stakeholders and management.
• Requirements:Bachelor s or Master s degree in Business, Operations, or a related field.
• 3+ years of experience in customer service or operations, with at least 1 year in a leadership role.
• Proven track record in managing large support teams and delivering service excellence in a fast-paced environment.
• Strong analytical mindset with experience in interpreting performance data and driving metrics-based improvements.
• Excellent communication, people management, and conflict resolution skills with good command of English.
• Familiarity with fintech, payments, or digital wallet services is an advantage.
• Strong logical and analytical thinking.
• SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.

Experience:

2 years required

Skills:

Project Management, SQL, Javascript, English

Job type:

Full-time

• Lead and manage project assigned to improve merchant operations.
• Analyze and interpret data to support decision making and generate meaningful insights for Merchant Operations Team.
• Communicate ideas and findings in a logical and structured manner to management.
• Manage ad-hoc tasks and collaborate with other teams to resolve issues at hand.
• Create, maintain, and optimize reports to help answer key business questions.
• Conduct deep dive analysis on symptomical issues to understand root causes.
• Support as data liaison between Merchant Operations Team and Business Intelligence Team.
• Requirements: Bachelor s or Master s degree in Engineering, Business Administration, or any related field.
• 1-2 years of working experience is a plus. Fresh graduates are also welcome to apply.
• Effective communication skills and good command of English.
• Proficient in working with numbers and data organization, especially with MS Excel or Google Sheet.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong project management, logical thinking and problem-solving skills with initiatives.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit.
• Fluent in computer programming (e.g. SQL, UiPath, Google App Script, JavaScript) is a plus.

Skills:

Project Management, Market Research, Research

Job type:

Full-time

• Manage communication channels to ensure effective seller engagement and smooth internal coordination.
• Analyze market trends and seller data to provide strategic recommendations for improving educational content and seller support initiatives.
• Plan, allocate, and execute seller education content based on sentiment analysis, market trends, and team objectives.
• Monitor seller sentiment and feedback to adjust strategies and improve content relevance.
• Collaborate with cross-functional teams to align educational content with business goals and seller growth strategies.
• Develop action plans and recommendations based on data insights to enhance seller engagement and retention.
• Maintain content accuracy and scheduling across multiple platforms using project management tools.
• Graduated with a Bachelor s degree in Bachelor s degree in Marketing, Communications, Business, Data Analytics, or a related field (preferred).
• Experience in data analysis, market research, or the e-commerce industry.
• Prior experience working in cross-functional teams within an e-commerce or digital business environment.
• Strong Communication Skills: Good Presentation Skills and receiving feedback.
• Ability to articulate ideas clearly in writing and verbally to diverse internal and external stakeholders.
• Multitasking & Organizational Skills: Proven ability to manage and prioritize multiple projects and deadlines.
• Strong organizational skills to oversee content flow and scheduling across different channels.
• Experience in Cross-Functional Teams: Strong organizational and time management skills to manage multiple projects and meet deadlines.
• Experience working collaboratively across multiple departments to achieve shared goals.
• Ability to work with various teams to allocate resources and drive results.
• Problem-Solving & Analytical Skills: Ability to identify issues based on seller feedback and provide actionable solutions.
• Strong analytical skills to assess seller sentiment and adjust strategies accordingly.
• Content Planning and Execution: Experience in planning and scheduling content, especially sentiment-based content or content based on team needs.
• Knowledge of content calendars, project management tools, and scheduling platforms.
• Ensure that all content is accurate, appropriately timed, and aligned with communication objectives.
• Data Analysis & Market Insights: Ability to analyze seller performance data and market trends to drive informed decision-making.

Experience:

6 years required

Skills:

Project Management, English

Job type:

Full-time

• Act as the key bridge between Commercial and Warehouse Operations to align business growth plans with operational feasibility.
• Set onboarding guidelines for sellers and SKUs entering the Warehouse and define Value-Added Services (VAS) offerings, pricing, and eligibility criteria.
• Define and continuously refine the ideal seller and SKU profile for each stage of the business; strategize onboarding plan with Commercial team correspondingly.
• Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the Warehouse.
• Strategize inventory placement across warehouses to optimize capacity, costs, and speed.
• Drive projects that enhances Warehouse capabilities to serve all demands and niches.
• Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding strategies.
• Monitor and analyze key metrics such as demand vs supply, SLA performance, inventory health, and seller/buyer experience.
• Visit warehouses regularly to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: fulfillment orders, warehouse capacity utilization, warehouse productivity, inventory days of coverage, buyer/seller experience.
• Requirements: 0-6 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

Experience:

1 year required

Skills:

Express, Project Management

Job type:

Full-time

• Develop project plan and strategy in conjunction with other teams and be able to drive and implement projects on the ground whilst monitoring roll out progress and key KPIs including fleet and agent product, service quality, service level and buyer/seller satisfaction.
• Coordinate effectively between all relevant stakeholders to ensure alignment prior to project roll out.
• Assist in the planning and implementation of cross functional projects to ensure pro ...
• Collaborate with the operational excellence team on identifying key metrics and developing dashboards to monitor these.
• Conduct benchmark analysis with key competitors on both commercial and operational aspects.
• Be able to problem solve when issues arise and proactively identify root cause and key next steps/solutions.
• Prepare weekly/monthly performance reviews, demonstrating insightful analysis to top management.
• Requirements 1-3 years of experience in project management.
• Bachelor degree in business administration, economics, logistics, engineering or related field.
• Excellent communication and collaboration skills, being able to influence different stakeholders to make things happen.
• Comfortable in fast paced environment and adaptive to changes.

Experience:

3 years required

Skills:

Data Analysis, SQL, Javascript, English

Job type:

Full-time

• Ensure that our operations run smoothly.
• Deal with systemic abnormality and complexity in Operations function.
• Demonstrate leadership to guide, evaluation, and closure.
• Apply analytical techniques to analyze data, support strategic, decision-making and translate complexities into actionable insights to optimize operational efficiency.
• Develop automated reporting mechanisms or tools to provide real-time/post-monitoring and to optimize operational efficiency.
• Facilitate and execute improvement initiatives across all operations touchpoints by engaging stakeholders and team member in process improvement.
• Requirements: Bachelor's or Master's degree in Engineering. BBA, or any related field.
• Maximum 3 years of working experience. Experience in related fields will be a plus. Fresh graduates are also welcome to apply.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong logical thinking, problem-solving and leadership skills.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit.
• Flexible with time (issues that require attention can occur at unusual hours).
• Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
• Able to solve complex problems through data analysis (SQL and coding skills (e.g. Google Apps Scrip, JavaScript, Python etc.) are a plus).
• Effective communication skills and good command of English.
• Has passion for the FinTech industry.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

3 years required

Skills:

Assurance, Express, Compliance, English

Job type:

Full-time

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

Experience:

5 years required

Skills:

Project Management, English

Job type:

Full-time

• Develop and execute end-to-end marketing projects to achieve business targets and KPIs for the cash loan service, SEasyCash.
• Deliver cross-selling initiatives across Sea Limited s ecosystem, including e-wallets, e-commerce, and digital products.
• Identify and explore external partnerships and synergies to drive growth and expand the reach of the cash loan service.
• Collaborate closely with the local BD team and regional teams to ensure smooth execution of marketing initiatives.
• Work with the regional team to evaluate budgets, track campaign performance, and provide data-driven insights for continuous improvement.
• Lead and manage ad-hoc marketing projects and special initiatives as required.
• Requirements: Bachelor degree and above in marketing, business administration, or any related field.
• 3 - 5 years of working experience in marketing-related fields.
• Work experience in project management or similar role.
• Proven track record in driving growth and managing marketing campaigns end-to-end.
• Excellent attention to details with the ability to deliver high-quality work on time.
• Strong communication skills and ability to work collaboratively with stakeholders.
• High proficiency in English both written and oral communication.
• Work experience in loan / financial industry is a plus.

Experience:

1 year required

Skills:

Express, Negotiation, Excel, English

Job type:

Full-time

• Being the key person for manpower planning for RCs team.
• Monitoring productivity and finding information to backup cost and SLA stat.
• Coordinate with operations and subcontractor management team to update plan as cutoff time.
• To do any project improvement related RC process.
• Requirements: Bachelor's Degree or higher in Logistic & Supply chain management, Business and Administration, Economics or any related field.
• At least 1 years of working experience in procurement or sourcing function.
• Be able to communicate in English both speaking and writing or potential for self improvement.
• Great communication, negotiation and interpersonal skills.
• Strong problem-solving and detail-oriented.
• Proficient in Excel, Google Sheet.

Experience:

2 years required

Skills:

Risk Management, Microsoft Office

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

Experience:

1 year required

Skills:

Legal, Problem Solving, English

Job type:

Full-time

• Able to identify and solve any related issues for buyer and merchant in ShopeeFood.
• Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant.
• Support partners on solving third party s technical issues.
• Support partners/banks on any customer problems.
• Manage complaint cases or any legal issue related.
• Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing.
• Requirements: Bachelor's Degree in any fields.
• 1 year experience in operations field or more.
• Gave customers centrics mindset.
• Good analytical and problem solving skills.
• Strong communication skills both written and verbal.
• Strong human relation with others.
• Able to communicate in English will be an advantage.
• Able to work as a shift and on weekends.
• Able to work flexible hours.
• Able to working shift 5 days a week (day off varies).

Experience:

3 years required

Skills:

Automation, Analytical Thinking, SQL

Job type:

Full-time

• Optimize Seller Ops Strategy: Monitor and analyse seller performance metrics (e.g., fulfilment & shipping, penalty policy, seller programs) to identify areas for improvement. Proactively work with sellers and enablers to drive performance improvements and enhance platform policies.
• Solve Real-world Problem: Take ownership of complex seller-related issues and work with cross-functional teams to resolve them in a timely and efficient manner.
• Ops excellence with AI & Automation: Optimize seller operations by identifying proce ...
• Cross-functional Collaboration: Collaborate with internal teams such as product, engineers, and local markets to address seller-related issues and deliver solutions that enhance the seller experience.
• Data-Driven Insights: Use data analytics to monitor trends, identify performance gaps, and develop actionable insights to optimize seller operations.
• Requirements: Relevant Degree in Business, Engineering, or a related field.
• Minimum 3 years working experience in management consulting, experience in a technology company is a plus.
• Proficiency in analytical thinking, critical reasoning, and problem-solving.
• Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds.
• Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to apply analytical thinking with strong interest in working with large data sets.
• Experience/proficiency in SQL and/or excel is required.
• Ability to thrive in a dynamic and collaborative environment.

Experience:

3 years required

Skills:

Financial Analysis, Excel, SQL, English

Job type:

Full-time

• Analyze financial performance both at platform level and on targeted initiative basis - identify business opportunities and influence budget approval and allocation process based on financial analysis.
• Analyze financial performances across different Shopee markets in Southeast Asia and other Regions.
• Work with stakeholders to build financial models / forecasting models for new initiatives and new business segments. Analyse P&L impact of the new initiatives and desig ...
• Manage internal cost and performance tracking process with the goal of improving this workflow over time.
• Summarize key results and present to senior management on a bi-weekly basis or as required for project approvals.
• Liaise internally and externally across multiple teams to obtain necessary information for analysis and ensure successful execution of given projects.
• Support other functions in budget planning, budget request process inquiries, and budget execution on a daily basis.
• Work closely with budget owners to support the annual, quarterly and monthly budget process. Perform analysis on prior years/quarters/months spending.
• Build forecasts using historic trends plus commercial input from business functions. Perform the monthly analysis and discuss the forecast with the related budget owners. Control of the monthly spending versus expected forecast.
• Requirements: 0-3 years of experience in related field.
• Prior experience in audit, finance, banking or consulting is an advantage.
• Proficient with financial terms and concepts with good understanding of standard business P&L items.
• Strong stakeholders management and communication skills.
• Outstanding structural thinker, with strong time-management and organizational skills.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and able to work under pressure to deliver results.
• Fluent in English, Proficient in Excel; Technical skills such as SQL is a plus but not required.
• Fresh graduates are welcome.

Skills:

Express, Project Management, Fast Learner

Job type:

Full-time

• Defining objectives, timelines, and resources needed for the product launch. This includes understanding customer needs, market conditions, and technical requirements.
• Work with IT to optimize the use of existing of technology or enhance/develop systems.
• Ensuring the product meets certain standards of performance, reliability, and quality.
• Provide regular updates and reports to higher-level management, including project plan, project progress.
• Requirements: Bachelor or Master s Degree in Business, Economics, Engineering, Computer Science related field is preferred.
• Have experience in execution-oriented, strong project management skills including interpersonal & communication and solution design.
• Familiar with business impact sizing studies, feasibility analyses, and projection implementation cross-functionally.
• A proactive, fast learner, team player and leader with ability to work and manage diverse team communities in dynamic environments.

Skills:

Express, Excel, Problem Solving

Job type:

Full-time

• Planning manpower align volume forecast.
• Deep drive process for operations improvement.
• Coordinate with operations team for rollout/enhance/review operations issue.
• Tracking and monitoring RC data for planning in short-term and long-term planning.
• Requirements: Bachelor Degree in any related field.
• Proficient in Excel, Google Sheet.
• Have a problem solving skill.
• Teamwork and relationships with stakeholders at any level.
• High analytical ability - critical thinking and multi-tasking ability.

Experience:

1 year required

Skills:

Market Research, Research, Multitasking, English

Job type:

Full-time

• Manage projects from start to finish, encompassing all phases such as initiation, strategy development, feasibility studies, planning, and implementation, while collaborating closely with all relevant teams. Examples include launching new business-driven features.
• Conduct market research and user studies to identify business opportunities, develop action plans and timelines, and execute them from start to finish with the goal of improving customer experiences and promoting business growth.
• Work closely with Business Analyst to conduct analysis, identify key study points, develop business proposals, and lead project execution.
• Support day-to-day BAU (Business As Usual) and ad hoc tasks, such as report generation and preparation for management updates.
• Stay up-to-date with laws and regulations related to the credit business.
• Who we are looking forBachelor's degree or higher from an accredited university.
• Self-driven and quick to learn new concepts.
• Demonstrates strong ownership of all tasks assigned.
• Analytical and data-driven, with the ability to extract actionable insights from large qualitative and quantitative datasets.
• Proactive problem-solver, and adaptable in fast-paced, multitasking environments.
• Excellent communication skills (written, verbal, and presentation) in English.
• High proficiency in Excel and PowerPoint.
• Knowledge of SQL is a plus.
• Minimum of 1 year of relevant experience.

Skills:

Express, Risk Management

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

Experience:

3 years required

Skills:

Analytical Thinking, English

Job type:

Full-time

• Help ensure that our operations run smoothly.
• Deal with systemic abnormality and complexity in Operations function.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
• Able to pioneer and congregate project workforce.
• Organize and optimize project resources (budget, timeline, workforce).
• Set up process to deal with possible issues (new and existing features, promotions, workflows, projects).
• Coordinate with internal teams and external partners to solve errors.
• Proactively identify key opportunities to improve business results by utilizing applicable methodologies and tools to design and implement viable solutions aimed at resolving root causes.
• Requirements:0-3 years of working experience (in area of consumer / digital lending, or similar retail financial products is a plus).
• Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Strong logical and analytical thinking.
• Strong in problem-solving and leadership skills.
• Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
• Flexible with time (issues that require attention can occur at unusual hours).
• Excellent interpersonal, and communication skills and good command of English.

Experience:

1 year required

Skills:

SQL, Python, Excel, English

Job type:

Full-time

• Developing reports, dashboards, analysis and some automations (will be generally with SQL, PYTHON, EXCEL, in-House tools).
• Assisting the various business units as a discussion partner to plan, strategise, and grow business by enabling data-driven decision-making.
• Serving as in-consultant who simplifies complex terminologies into more understandable insights to our internal clients.
• Producing actionable insights that will be used to support or devise new strategies.
• Requirements Master's or bachelor's degree in quantitative fields or a relevant field (e.g. Data Science/Computer Science) of study.
• 0-1 years experience in Data Analyst field.
• Experience using SQL languages for querying (Python is a plus).
• Experience working with multiple stakeholders across various divisions.
• Ability to make inferences from data and devise an appropriate course of actions.
• Time management to deliver deadlines.
• Satisfactory understanding of English.
• Comfortable working with large data sets and numbers.
• Self-starter with a can-do attitude.

Experience:

2 years required

Skills:

Data Analysis, Excel, SQL, English

Job type:

Full-time

• As the expert of inventory management, you will design and implement a comprehensive inventory control system to ensure accurate inventory counts, reasonable stock levels, and minimal capital occupation. You will formulate inventory planning strategies based on historical sales data, market demand forecasts, and lead times, determining optimal reorder points and safety stock quantities for different products.
• You will track critical inventory metrics like inventory accuracy rate, turnover rate, and obsolete stock ratio. By organizing regular cycle counts and annual physical ...
• Warehouse inventory staff will rely on your guidance to execute stock checks, replenishments, and inventory adjustments. You will develop standardized inventory management procedures, promote the use of inventory management systems (WMS), and train the team on inventory control methods. Your work will ensure that the warehouse has the right products in the right quantities at the right time, supporting smooth outbound operations and reducing the risk of stockouts or overstock.
• Requirements: 2-5 years of experience in inventory management, warehouse operations, or supply chain roles, with a proven track record in inventory control and system implementation; candidates with relevant internship experience in large-scale warehouses are considered.
• Strong analytical skills, with the ability to interpret sales data, demand forecasts, and inventory metrics to inform planning decisions.
• Proficiency in using inventory management systems (WMS) and data analysis tools (e.g., Excel, SQL, or business intelligence software) to track inventory and generate insights.
• Familiarity with inventory control methodologies, such as ABC analysis (categorizing items by value/importance), cycle counting techniques, and safety stock calculation models.
• Experience in developing standardized operating procedures (SOPs) and training teams on inventory management best practices.
• Excellent problem-solving skills, with the ability to investigate inventory discrepancies and implement effective corrective actions.
• Strong attention to detail, ensuring accuracy in inventory counts, data entry, and process execution.
• Good communication and collaboration skills to work with cross-functional teams (procurement, outbound, suppliers) and align inventory strategies with broader operational goals.
• Adaptable to dynamic environments, such as handling seasonal demand fluctuations or adjusting inventory plans for new product launches.
• Familiarity with warehouse operations (e.g., storage layouts, picking/put-away processes) and relevant equipment (e.g., barcode scanners, RFID) is preferred.
• Proficient in verbal and written English communication, with the ability to document procedures, train teams, and collaborate with international stakeholders if needed.

Experience:

2 years required

Skills:

Legal, Compliance

Job type:

Full-time

• Provide administrative support to the legal department (Disputes & Compliance team).
• Assist in Police/Government/Court Cases.
• Duties include but not limited to filing, photocopying, and scanning of documents.
• Administer and maintain the database of legal documents.
• Collaborate with other departments and external parties where necessary.
• Other related tasks assigned from time to time.
• Requirements: A minimum of 2 years of legal administrative experience.
• Highly ethical, discreet and able to maintain confidentiality.
• Meticulous, organized and committed to delivering high-quality work.
• Able to manage a large amount of paperwork, multitask and work in a dynamic and fast-paced environment.
• Proficient in MS Office applications.
• Excellent communication and interpersonal skills.

Experience:

3 years required

Skills:

Express, Procurement, Finance, English

Job type:

Full-time

• Conduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standard.
• Conduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journey.
• Set up social listening and feedback collection channel to closely monitor user perception toward SPX.
• Work closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service quality.
• Manage associates in the team to support all implementation projects in SPX.
• Become SWAT team for SPX once required.
• Manage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projects.
• Break down activities into granular levels and ensure each of activities are done within expected dates.
• Conduct daily/ weekly meetings to project member to ensure project smoothness.
• Coordinate / collaborate with teams inside and outside shopee express.
• RequirementsBachelor or Master Degree in any fields.
• More than 3-7 years experience in Consulting / Business Development/ logistics / construction projects.
• High leadership and people management skills.
• Very strong analytical skills and being an proactive initiator.
• Logical thinking and strong problem solving skills.
• Good team player.
• Be able to fit in with fast pace culture.
• Chinese is a plus advantage.
• Excellent written and verbal communication skills in English.
• Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management.

Experience:

2 years required

Skills:

Producing Reports, Research

Job type:

Full-time

• Gathering and analysing data on topics such as competitor tactics, market share, market position and business opportunities; preparing reports to provide insight on these areas for senior management.
• Conducting ongoing analysis of key competitors; producing reports and advising on -strengths/weaknesses.
• Producing materials on market trends; proactively distributing these to stakeholders.
• Assisting in the development of a competitive intelligence portal, including managing content such as reports, newsfeeds and updates.
• Monitoring and reporting on management information via analytics and dashboards.
• Collating information from multiple sources to produce beneficial and actionable insight for the business teams.
• Keeping up to date with activity and trends in relevant sectors and markets.
• Building networks and stakeholder relationships with relevant teams e.g. market insight & research teams.
• Requirements: Bachelor s degree or above.
• Minimum 2 years of work experience.
• Excellent research skills with the ability to analyse and interpret large amounts of data from multiple sources.
• Detail-oriented with good problem-solving abilities.
• Strong interpersonal and communication skills are essential, as is the ability to manage challenging stakeholders.

Experience:

3 years required

Skills:

Marketing Strategy, Project Management, English

Job type:

Full-time

• Responsible for end-to-end management of marketing strategy and initiatives to drive platform growth including but not limited to Traffic, Order and Asset monetization.
• Strategize marketing direction, and collaborate with Budget and Planning team based on business direction and KPI sets.
• Monitor and analyze key commercial/marketing metrics to provide insights and deliver findings using suitable visualization and reporting tools to support marketing decision.
• Coordinate and communicate with internal and external parties to ensure seamless and timely implementation.
• Support content planning, artwork briefing (e.g. banner, microsite) and other special projects as requested.
• Requirements: Bachelor s degree or above in Business, Marketing, or related field.
• A minimum 1-3 years of professional experience in business analysis, consulting, project management, specifically in e-commerce and food delivery environments will be a plus.
• Strong structural thinking and analytical ability to identify business challenge and drive actionable plan with data support.
• Strong executional abilities (bias for action), project management and cross-functional stakeholder management.
• Possess can-do attitude.
• Excellent communication skills in both Thai and English with creative mindset.

Skills:

Express, Data Analysis, Legal

Job type:

Full-time

• Measure and track team s key performances of backlogs, loss & damage, and report generating by using appropriate tools and techniques for team.
• Manage day-to-day loss, stuck and damage performance identify key bottlenecks and react quickly to resolve any issues.
• Identify key risk areas to the network operation and design mitigation strategies.
• Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;.
• Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently.
• Collecting data and setting up improvement processes after data analysis;.
• Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers.
• Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction.
• Requirements: Bachelor s or Master degree in business administration or a relevant field.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Skills:

Express, Microsoft Office

Job type:

Full-time

• Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week (Mon-Fri work at office / Sat work from home).
• New graduates are welcome.

Skills:

Good Communication Skills

Job type:

Full-time

• Support the Welfare Team in implementing employee well-being programs.
• Assist in the implementation of welfare programs.
• Respond to employee inquiries related to welfare benefits.
• Provide administrative support for welfare-related tasks.
• Respond to the E2E Program.
• Requirements: Bachelor s in Human Resources Management or related field.
• 0-1 years' minimum experience in HR & Administration.
• Attention to detail and good communication skills are required and team working.
• Open to flexible working arrangements based on business needs.

Skills:

Express, Microsoft Office

Job type:

Full-time

• Responsible for Fleet and Hub Operations performance.
• Assisting the management in day-to-day coordination of business operational activities and administrative tasks.
• Ability to handle or assist projects in terms of working scope and operation performance tracking.
• Coordinate with hub for examining in business operation.
• Summarize operations performance and ground staff attendance.
• Solving issues related to the work-flow operation.
• Requirements: Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Adaptability and flexibility.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week from 9:00 AM to 6:00 PM (Alternating holidays on Saturdays / Sundays).

Experience:

1 year required

Skills:

Business Development, Data Analysis, English

Job type:

Full-time

• Responsible for ensuring the success of key merchants by growing their revenue and ensure smooth operation.
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors.
• Negotiate deals with merchants and work with marketing to develop matching initiatives to boost revenues.
• Able to coordinate with cross functional team to identify issues and follow up on solutions.
• Good time management to deliver multiple projects at the same time.
• Able to follow through to ensure excellent quality of execution.
• In depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
• Able to collaborate well with other team members.
• Driven to achieve team goals and is transparent to share ideas to help total team improve performance.
• Have high accountability and responsibility to follow through each task as well as high ownership of each account.
• Requirements: Bachelor or Master Degree in BBA or related fields.
• At least 1 year experienced in Key Account, Merchandiser, Offline business, Business Development would be a plus (have a product knowledge in Food delivery).
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Strong communication skills and Negotation Skill.
• Detail Oriented and Data Analysis.
• Direct and related work experience Key Account Role.
• Fast-pacing and good adapt on change.
• Business English is a plus.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Skills:

Google Ads, Meet Deadlines, English

Job type:

Full-time

• Set up campaigns across various ad platforms including Facebook, Google Ads, Tik Tok and DV360.
• Coordinate with account managers and local teams to gather specific campaign requirements and creative assets.
• Ensure accurate implementation of campaign namings and tracking parameters.
• Refresh creative assets (banners, videos, ad text) across ad platforms.
• Campaign Monitoring and Management Regularly monitor ad delivery.
• Adjust budget and bid to follow budget plan and to optimize overall performance.
• Troubleshoot any issues related to ad delivery.
• Generate weekly spending and performance reports.
• Continuous improvement Collaborate with account managers and Ad Tech team to continually improve the efficiency of campaign setup and campaign management.
• Possess working experience, preferably in Online Marketing/ e-commerce operations/ tech company.
• Fresh graduate is also welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong attention to details.
• Logical thinking and problem-solving skills.
• Strong stakeholder management skills.
• Able to communicate well in English (verbal and written).
• Able to work in a fast-paced environment.

Experience:

5 years required

Skills:

Procurement, English

Job type:

Full-time

• Warehouse Network Planning: Strategize Shopee Thailand's warehousing network across the country to optimize cost efficiency, reduce buyer wait times, and strengthen synergy with the SPX network. This includes integration of various warehousing models such as main warehouses, satellite warehouses, extended storage facilities, and cache models within SPX hubs.
• Business Scenarios Modelling: Evaluate potential supply chain models that Shopee could pursue (e.g. the requirements to achieve same-day delivery in the future).
• Decision-making & Cost-Benefit Analysis: Identify key decision points throughout each stage of the business and conduct in-depth cost-benefit analysis to guide decisions on warehouse expansions, location selection, and infrastructure investments.
• Warehouse Structural Improvements: Determine the structural enhancements to warehousing operations to support the business growth of all fulfillment services (e.g. consignment, retail, Fulfilled by Shopee).
• Cross-functional Collaborations: Collaborate with Warehouse Operations, SPX, and Procurement teams to evaluate business scenarios and initiate expansion projects.
• Key KPIs: fulfillment cost per order, buyer wait time.
• Requirements: 3-5 years of work experience; prior experience in strategic planning roles is preferred.
• Strong analytical skills: able to assess business scenarios and make data-driven decisions.
• Strong numerical acumen: good understanding of key drivers, able to do financial modelling, numbers projections etc.
• Out of the box thinking: able to challenge the current operations and explore new and more efficient ways.
• Strong communications skills in both written (e.g. powerpoint presentations) and verbal (e.g. cross-functional meetings).
• Able to connect the dots between spreadsheet numbers and on-the-ground operations.
• Good command of English.
• Able to thrive in a dynamic and fast-paced environment.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Skills:

Microsoft Office, Pleasant Personality, Fast Learner, English

Job type:

Full-time

• Oversee real estate forecasting and lease management.
• Design workspace utilization, plan, and execute moving scenario.
• Create, maintain and execute the preventative maintenance schedule, ensuring that necessary repairs are noted and completed.
• Manage and track usage of company assets and office equipment.
• Maintain the upkeep of equipment and supplies to meet health and safety standards.
• Monitor the purchase and maintenance of an inventory of all supplies, equipment and services.
• Forecast and control Facility and Maintenance budget for facility management.
• Coordinate with building management team on daily basis for facility request, utility services, and building access.
• Monitor and log office security and safety policy.
• Communicate workplace announcement and safety precautions to employees.
• Contributes to team effort by accomplishing related results as needed.
• Requirements: Bachelor s degree in Hospitality or related field.
• Work experience as a Receptionist, Front Office Representative or similar role.
• Good computer skills: Microsoft office and able to use office equipment.
• Good communication in Both Thai and English.
• Pleasant personality, fast learner, enthusiastic and positive thinking.
• Service-minded is a must and able to work under pressure.

Experience:

6 years required

Skills:

Business Development, English

Job type:

Full-time

• Motors Category Manager will be managing Deputy Category Manager, and three KAM teams including KAM, BKAM, SKAM.
• Motors Category Manager will be reporting Lifestyle Cluster Lead.
• Job Description: Define and execute on growth strategy for Shopee s Automotive category.
• Develop a comprehensive business development plan, and mobilize teams to deliver on strategy through solid performance management.
• Deliver on category s growth, monetization and strategic adoption goals.
• Manage Automotive category performance, covering brands, market place sellers, and cross border sellers.
• Build a high performing team, through strong work ethics, clear focus on KPI, and deep relationship management with Shopee sellers.
• Proactively identify new business opportunity for Shopee Automotive, though new business development and fundamentals improvement.
• Requirements: 6+ years experience in Business Development, Sales, Account Management in Automotive industry.
• 2+ years experience in E-commerce is a plus.
• Proven team management and leadership experience, ability to drive performance in large team, managing cross-organization stakeholders.
• Proven business judgement and deep understanding of Automotive industry, including established relationships with key brands/sellers.
• Proven analytical and problem-solving ability, ability to manage and troubleshoot team- or category-related issues.
• Fluent in both English and Thai.