Experience:

3 years required

Skills:

Project Management, English

Job type:

Full-time

• Project-based role focusing on end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
• Responsible for project initiation, planning, execution, monitoring, and evaluation.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks, and resources.
• Ensure that every parties involved in the projects are doing their part timely and accurately.
• Ensure that the project status, issues, or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
• Requirements: Bachelor's/ Master s degree with 3 years working experience in related field.
• Experience in managing expectations, communicating with stakeholders, and handling various business process-related projects.
• Ability to work individually and drive the initiative by himself/herself.
• Ability to identify the correct problems and develop a sound hypothesis for the stated problems.
• Strong analytical, structured thinking, and problem-solving skills.
• Strong communication skills in English & Thai both written and verbal format.
• E-commerce experience is preferable.

Experience:

3 years required

Skills:

Legal, Business Development, Negotiation, English

Job type:

Full-time

• Lead the team to achieve the target (Official shop onboarding target).
• Monitoring and finding issues during operations and exploring the solutions while the team is facing challenges.
• Meeting with stakeholders via online and offline channels.
• Supporting and incubate sellers for basic operation to onboard official shop.
• To be a coordinator with cross department to solve operations daily issues (Legal, ICC, operations).
• Initiate project across team or internally.
• Coordinate with closely related teams such as category team, Business partnership team, Marketing team and others to get the most proposals for seller acquiring.
• Requirements: Bachelor s or Master s Degree in business or related fields.
• 3-5 years of experience in Sales, Offline - Online business, Business Development would be plus.
• Logical thinking and strong negotiation skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT.
• Good presentation, interpersonal skills and communication skills.
• Fluency in English and Thai, both written and verbal (Chinese would be a plus).
• Additional qualifications that would be beneficial for candidates: Prior experience in sales roles, knowledge of platform trends and e-Commerce.
• Requires a specialty of connection plus communication and presentation skills.
• Be able to m.
• aintain good relationships and trust with merchants to understand more about their business and their key success factors.

Skills:

Business Development, Negotiation

Job type:

Full-time

• Create, implement and execute the business development/growth strategy for the product category.
• Supervise and lead a team of Brand Key Account Managers, providing guidance and support to drive their performance.
• Developing online merchandising and promotion proposals to achieve sales targets.
• Retain and optimize key account relationships to drive overall sales volumes.
• Manage a team of Sales and Key Account Managers to help grow and manage your portfolio of brands.
• Carry out analysis & survey to better understand account/brand requirements and behavior.
• Identify, establish and grow strategic partnerships.
• Requirements: Strong people management skills and experience in leading a team.
• Exceptional communication, negotiation, and stakeholder management skills.
• Strong analytical, logical thinking, and problem-solving abilities.
• An entrepreneurial, self-driven, and result-oriented mindset.
• Experience in the e-commerce industry.

Experience:

2 years required

Skills:

Compliance, Risk Management, Accounting, English

Job type:

Full-time

• Conduct periodic compliance reviews to ensure the company maintains a high level of adherence to payment business regulations.
• Provide advisory and consultation services to business units to help develop new business ideas and initiatives.
• Develop, implement, and review compliance policies and procedures to align with regulations and operational effectiveness.
• Collaborate with Risk Management to maintain and enhance internal controls for mitigating compliance risks.
• Conduct gap analyses on new and changing regulations and laws impacting the payment business.
• Liaise with regulatory bodies to ensure compliance.
• Requirements: Bachelor's degree in Law, Business Administration, Accounting and Finance, or a related field.
• 2 - 3 years of experience in compliance, preferably in commercial bank, e-payment or fintech business sectors.
• Understanding of payment business operations.
• Familiar with AML/CFT laws, consumer protection laws, PDPA and electronic transaction laws.
• Understanding of concept and framework of payment, digital wallets, and online lending platforms.
• Fluent in Thai and English.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Skills:

Good Communication Skills

Job type:

Full-time

• Support the Welfare Team in implementing employee well-being programs.
• Assist in the implementation of welfare programs.
• Respond to employee inquiries related to welfare benefits.
• Provide administrative support for welfare-related tasks.
• Respond to the E2E Program.
• Requirements: Bachelor s in Human Resources Management or related field.
• 0-1 years' minimum experience in HR & Administration.
• Attention to detail and good communication skills are required and team working.
• Open to flexible working arrangements based on business needs.

Skills:

Business Development, Project Management, Excel, English

Job type:

Full-time

• Competitor intelligence - To improve platform market share.
• Profitability initiative - To enhance platform profitability.
• Job Description: Manage market intelligence and monitoring across E-commerce and offline channel.
• Track market competition, growth, and commercial performance.
• Conduct in-depth analysis of platform competitiveness and profitability.
• Facilitate meetings and discussions to drive alignment on key business initiatives.
• Adapt quickly to changing business priorities and market dynamics.
• Collaborate with cross functional team to push initiatives and provide supporting data.
• Support ad-hoc projects, leading independent workstreams.
• Requirements: Bachelor's Degree in Business or related fields. (Fresh graduate is welcome to apply).
• Experience in consulting/platform business is a plus.
• Strong business acumen, critical thinking and ability to form actionable insights.
• Strong project management, stakeholder management and communication skills.
• Ability to adapt and thrive in fast-paced dynamic environment.
• Proficiency in Excel.
• Basic/good command of English.
• Good team player, with an aptitude for sales and the ambition to constantly outperform your KPI.

Skills:

Express, Microsoft Office

Job type:

Full-time

• Responsible for Fleet and Hub Operations performance.
• Assisting the management in day-to-day coordination of business operational activities and administrative tasks.
• Ability to handle or assist projects in terms of working scope and operation performance tracking.
• Coordinate with hub for examining in business operation.
• Summarize operations performance and ground staff attendance.
• Solving issues related to the work-flow operation.
• Requirements: Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Adaptability and flexibility.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week from 9:00 AM to 6:00 PM (Alternating holidays on Saturdays / Sundays).

Experience:

2 years required

Skills:

Creativity, Creative Thinking, Typography, English

Job type:

Full-time

• Work in a Cluster & Engagement team to design and adapt creative assets for various campaigns.
• Developing key visuals and logos when needed.
• Creating promotional materials, banners, and platform assets.
• Demonstrate your creativity and expertise in designing for both online and offline media.
• Requirements: Exceptional creativity and innovative design skills.
• Over 2-3 years of experience with design software, particularly Illustrator and Photoshop.
• Proficient in using Adobe Illustrator as the primary design tool.
• Strong creative thinking skills, with the ability to create logos, key visuals, typography and 3D text.
• Basic understanding of marketing and promotional concepts.
• Experience in e-commerce or familiarity with e-commerce operations.
• Excellent organizational and time-management skills for meeting deadlines in a fast-paced environment.
• Effective team player with excellent communication and presentation skills.
• Has a basic understanding of English.

Skills:

Excel, Formula, English

Job type:

Full-time

• Be responsible for SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to the partner, and making sure that any relevant parties can complete their checklist on time.
• Coordinate with other teams supporting onboarding process e.g. training team, payment team to manage onboarding to be completed within expected timeframe.
• Maintain the accuracy of SPX service point partner information to ensure that customers can see the correct and up to date information regarding the service points.
• Conduct report on a weekly basis to summarize onboarding performance.
• Work on administrative tasks following assignment from the supervisor.
• Requirements: Bachelor s degree in any field.
• Be familiar with Google Sheets and Excel, be able to use basic formula to summarize data.
• Can communicate in English, only writing and reading are necessary.
• Possess detail-oriented mindset.
• Be able to adapt following a change in business and team direction.

Experience:

3 years required

Skills:

Express, Excel, Multitasking, English

Job type:

Full-time

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Bachelor's Degree or Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player.
• Multitasking and prioritizing skills.
• Proven working experience in project management.

Experience:

1 year required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Enhance and maintenance team dashboard and historical data.
• Track and analyze team's commercial performance to identify opportunities for driving growth initiatives.
• Collaborate with stakeholders to push projects, track progress and ensure projects reach expected target with quality time management.
• Manage and lead the seller selection process to ensure a consistent pipeline of quality sellers to support team goals.
• Manage deal hunting for campaign days with top GMV products analysis and progress tracking.
• Implement team KPI metrics and monitor team performance.
• Requirements: Minimum Bachelor s degree in Business, Mathematics, or related fields.
• More than 1 year of professional experience in related fields e.g. E-commerce, Consulting, Technology companies. Fresh Graduates are welcome.
• Logical, analytical and use data-driven approach to problem solving, comfortable with numbers.
• Strong project and stakeholder management, and communication skills.
• Proficient in Excel.
• Good command of English.
• Ability to adapt and thrive in fast-paced dynamic environment.

Skills:

Project Management, Market Research, Research

Job type:

Full-time

• Manage communication channels to ensure effective seller engagement and smooth internal coordination.
• Analyze market trends and seller data to provide strategic recommendations for improving educational content and seller support initiatives.
• Plan, allocate, and execute seller education content based on sentiment analysis, market trends, and team objectives.
• Monitor seller sentiment and feedback to adjust strategies and improve content relevance.
• Collaborate with cross-functional teams to align educational content with business goals and seller growth strategies.
• Develop action plans and recommendations based on data insights to enhance seller engagement and retention.
• Maintain content accuracy and scheduling across multiple platforms using project management tools.
• Graduated with a Bachelor s degree in Bachelor s degree in Marketing, Communications, Business, Data Analytics, or a related field (preferred).
• Experience in data analysis, market research, or the e-commerce industry.
• Prior experience working in cross-functional teams within an e-commerce or digital business environment.
• Strong Communication Skills: Good Presentation Skills and receiving feedback.
• Ability to articulate ideas clearly in writing and verbally to diverse internal and external stakeholders.
• Multitasking & Organizational Skills: Proven ability to manage and prioritize multiple projects and deadlines.
• Strong organizational skills to oversee content flow and scheduling across different channels.
• Experience in Cross-Functional Teams: Strong organizational and time management skills to manage multiple projects and meet deadlines.
• Experience working collaboratively across multiple departments to achieve shared goals.
• Ability to work with various teams to allocate resources and drive results.
• Problem-Solving & Analytical Skills: Ability to identify issues based on seller feedback and provide actionable solutions.
• Strong analytical skills to assess seller sentiment and adjust strategies accordingly.
• Content Planning and Execution: Experience in planning and scheduling content, especially sentiment-based content or content based on team needs.
• Knowledge of content calendars, project management tools, and scheduling platforms.
• Ensure that all content is accurate, appropriately timed, and aligned with communication objectives.
• Data Analysis & Market Insights: Ability to analyze seller performance data and market trends to drive informed decision-making.

Experience:

4 years required

Skills:

Finance, Accounting, English

Job type:

Full-time

• Review and ensure reports and procedures are met with the organization's objectives, and regulatory requirements including accuracy of reconciliation reports.
• To assist in the planning and execution of audits covering financial and operational related areas.
• Provide guidance and solutions for new business strategies covering business impact, financial impact and operational areas.
• Undertaking other assignments from time to time.
• Discussion and finding solutions with other team functions for all related to finance matters.
• For Inbound payment team lead Prepare reports and perform analysis upon request.
• Review reconcile transactions by comparing and correcting data of financial transactions.
• Review payment and supporting documents to ensure the payment amount is accurate.
• Work closely with the Customer Service team and other teams to solve customer issues.
• Perform UAT testing related to payment and able to give the suggestion.
• Participate in many important payment projects to find payment solutions, improve payment systems, and bring new payment features to the Shopee App to increase user's experience and system efficiency.
• Create SOP (Standard Operating Procedures) for team members on new payment features and newly introduced / updated work process.
• Support and find supporting evidence for credit card chargeback cases and establish a good relationship with acquirer banks.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics and Business Administration.
• Detail oriented.
• Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player.
• Good command of written and spoken English.
• At least 4+ years experience in Accounting, Finance.

Experience:

3 years required

Skills:

Legal

Job type:

Full-time

• Lead people service function at SOC.
• Onboarding & Offboarding Support.
• Attendance & System Management.
• Manage stationery and snacks for employees.
• Oversee cleaning outsourcing services to maintain a hygienic workplace.
• Handle facilities maintenance, office supplies, government documents, and contract services.
• Provide support for recruitment activities as needed.
• Support E2E visits, Employee Relations (ER) letters, and emergency response coordination.
• Requirements: Bachelor s degree in business administration, human resources, or a relevant field.
• A minimum of 3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

1 year required

Skills:

Assurance, Product Design, Automation, English

Job type:

Full-time

• Analyze product design documents to understand business requirements and create comprehensive test plans and test cases.
• Conduct thorough manual testing of new features and existing functionalities on mobile applications, with a focus on ShopeePay related.
• Develop and maintain a foundational set of automation test scripts to assist in regression testing and early issue detection in the development lifecycle.
• Investigate, document, and report bugs clearly and effectively, ensuring issues are tracked and resolved.
• Collaborate with cross-functional teams, including product managers and developers, to ensure that features meet quality standards and local requirements are implemented correctly.
• Act as a subject matter expert, providing valuable user insights and practical solutions to enhance the product.
• Requirements Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 1-3 years of experience in mobile app testing, with a strong background in manual quality assurance.
• Basic experience with or a strong interest in QA automation, including setting up and running test scripts.
• Solid understanding of quality assurance methodologies, tools, and concepts.
• Experience in e-commerce, Fintech, or backend systems is a significant plus.
• Highly goal-driven, adaptable, and comfortable working in a fast-paced, dynamic environment.
• Excellent analytical, problem-solving, and communication skills, with great attention to detail.
• Proficient in both written and spoken English.

Experience:

8 years required

Skills:

Market Research, Research, Data Analysis

Job type:

Full-time

• Evaluate and optimize strategies, processes, and performance tracking models across regional operations, including cost structures and workforce sizing (spanning several thousand employees across functions).
• Conduct market research and deep-dive data analysis to uncover insights and inform business planning.
• Work cross-functionally to shape go-to-market strategies, test hypotheses, and improve performance outcomes.
• Align priorities and goals with senior stakeholders, translating high-level strategies into actionable plans.
• Lead and support the execution of strategic initiatives across people, process, and technology dimensions.
• Monitor implementation outcomes and refine approaches to maximize impact.
• Coordinate cross-functional projects to support continuous improvement and sustainable growth.
• Requirements: 8+ years of experience in management consulting, strategy, or related areas (e.g. e-commerce, tech, supply chain, regional/global project management).
• Proven track record in developing and implementing business strategies and managing complex projects or programs.
• Strong analytical skills with the ability to translate data into strategic insights.
• Comfortable navigating ambiguity and solving unstructured problems.
• Ability to balance big-picture thinking with attention to detail.
• Strong collaboration skills and ability to influence across functions.
• Passion for driving impact in a fast-paced, high-growth environment.

Experience:

3 years required

Skills:

Express, Automation, Data Analysis

Job type:

Full-time

• Design and Specification: Collaborate with Operations and Logistics teams to define requirements for new automation projects (e.g., ASRS, conveyors, robotics, sortation systems).
• PLC/Control System Development: Develop, modify, and manage Programmable Logic Controller (PLC) programs and Human-Machine Interface (HMI) screens (e.g., Siemens, Allen-Bradley) to control and sequence automated equipment.
• System Integration: Oversee the integration between physical automation equipment, W ...
• Commissioning: Lead the site acceptance testing (SAT) and commissioning of new automated equipment and software modules.
• Monitoring and Data Visualization Monitoring System Development: Design and implement comprehensive monitoring and alerting systems to track the real-time performance, health, and throughput of all automated assets.
• Data Analysis: Utilize industrial data historians and analysis tools to track Key Performance Indicators (KPIs) such as uptime, cycle time, and error rates.
• Dashboard Creation: Build operational dashboards (using tools like Grafana, Ignition, or proprietary WCS interfaces) to provide actionable insights to maintenance and operations teams.
• Maintenance and Optimization Troubleshooting & Root Cause Analysis (RCA): Act as the Level 3 expert for complex system failures, performing in-depth root cause analysis on electrical, mechanical, and software-related issues.
• Preventative Maintenance (PM) Support: Develop and refine predictive and preventative maintenance strategies based on system data and failure modes.
• System Updates: Manage software updates, firmware upgrades, and configuration changes across all automated control systems to ensure stability and incorporate new features.
• Operational Excellence: Identify bottlenecks and opportunities for optimization within the automated workflow to continuously improve throughput and reduce operational costs.
• Requirements: Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Industrial Automation Technology.
• Experience: 3+ years of hands-on experience in designing, commissioning, and maintaining automated material handling systems in a warehouse, distribution, or manufacturing environment.
• Control Systems Expertise: Strong proficiency in PLC programming and ladder logic (e.g., Allen-Bradley/Rockwell, Siemens S7).
• Experience with industrial networking protocols (e.g., Ethernet/IP, Profinet, Modbus TCP).
• Familiarity with WMS/WCS concepts and integration points will be good.
• Experience setting up and utilizing SCADA or industrial historian systems for data collection and monitoring.
• Proficiency in a scripting language (e.g., Python) for data parsing and automation support tools.
• Troubleshooting: Expert-level electrical and mechanical troubleshooting skills related to VFDs, servos, sensors, and safety circuits.

Experience:

6 years required

Skills:

Business Development, English

Job type:

Full-time

• Define and execute on growth strategy for Shopee s category.
• Develop a comprehensive business development plan, and mobilize teams to deliver on strategy through solid performance management.
• Deliver on category s growth, monetization and strategic adoption goals.
• Manage Automotive category performance, covering brands, market place sellers, and cross border sellers.
• Build a high performing team, through strong work ethics, clear focus on KPI, and deep relationship management with Shopee sellers.
• Proactively identify new business opportunity for Shopee Automotive, though new business development and fundamentals improvement.
• Requirements: 6+ years experience in Business Development, Sales, Account Management in Automotive industry.
• 2+ years experience in E-commerce is a plus.
• Proven team management and leadership experience, ability to drive performance in large team, managing cross-organization stakeholders.
• Proven business judgement and deep understanding of Automotive industry, including established relationships with key brands/sellers.
• Proven analytical and problem-solving ability, ability to manage and troubleshoot team- or category-related issues.
• Fluent in both English and Thai.

Experience:

1 year required

Job type:

Full-time

• Job Description: Prepare daily reports, weekly and monthly reports, etc. Manage day-to-day order putting in WMS with on time operation and accuracy Monitor and improve productivity for all functions of the Put away team. Ensure that inbound quantity optimize with sourcing Manage space for the most effective utilization Ensure that performance of temp and full time staff followed WI. Analyse and solve the problem including improve Put Away performance Improve skill and competencies of the team member to meet KPI target Communicate and coordinate with other team Support all function ...
• Requirements: Bachelor s Degree or Vocational Degree in Logistic management, supply chain or any related field At least 1 year of working experience in warehousing (e-commerce is highly preferred) New graduate with potential profile is also welcomed Proficient with Microsoft Excel Ability to work under deadlines and pressure Good interpersonal, communication and negotiation skills. Good team player Able to work on shift and day-off when required

Experience:

3 years required

Skills:

Assurance, Express, Compliance, English

Job type:

Full-time

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.
• Requirements: Bachelor s degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace).
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems.
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected.
• Strong Leadership skill.

Experience:

1 year required

Skills:

CAD, Data Analysis, Excel, English

Job type:

Full-time

• As the architect of warehouse layout optimization, you will design and continuously improve the warehouse's spatial layout, including the planning of storage zones (such as pallet racks, shelving areas, and bulk storage), the arrangement of picking paths, and the allocation of functional areas (like receiving, inspection, packaging, and shipping zones).
• You will analyze factors such as product turnover rate, storage requirements, and operational flow to maximize space utilization and minimize material handling distance ...
• You will track indicators such as space utilization rate, material handling efficiency, and operational path rationality, and adjust the layout based on business growth, product structure changes, or the introduction of new equipment (such as automated storage and retrieval systems). Warehouse staff will follow your layout plans and zone management rules when performing put-away, picking, and moving operations. You will also provide training to ensure that the team understands the logic behind the layout and can implement it effectively.
• Requirements: 1-5 years of experience in warehouse layout planning, facility management, or supply chain operations, with a proven track record in optimizing spatial layouts; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
• Strong analytical skills, with the ability to interpret data on product turnover, storage requirements, and operational flow to inform layout decisions.
• Familiarity with warehouse operations (inbound, outbound, inventory management) and material handling equipment, understanding how their workflows interact with spatial design.
• Knowledge of storage systems (e.g., pallet racking types, shelving configurations) and their suitability for different product characteristics (size, weight, turnover).
• Proficiency in using layout planning tools (e.g., CAD software, warehouse simulation tools) and data analysis tools (e.g., Excel, SQL) to design layouts and track space utilization metrics.
• Experience in developing layout documentation, zone management rules, and training materials for warehouse staff.
• Adaptability to adjust layouts in response to dynamic factors such as business growth, new product lines, or technological upgrades.
• Good communication and collaboration skills to work with cross-functional teams (inbound, outbound, inventory, equipment maintenance) and gather input on layout needs.
• Familiarity with safety regulations and industry standards related to warehouse layout (e.g., fire codes, aisle width requirements) is preferred.
• Proficient in verbal and written English communication, with the ability to document layout plans and collaborate with international teams if needed.

Experience:

2 years required

Skills:

Express, Compliance, Payroll

Job type:

Full-time

• Job Description: Monitor and manage daily employee attendance records through the timekeeping system (e.g., Empeo, WFM).
• Verify, update, and maintain accurate data on absences, lateness, overtime, and shift changes.
• Reconcile data errors, document corrective actions, and communicate updates to relevant parties on a daily basis.
• Review and process employee leave requests to ensure compliance with company policies and attendance records.
• Serve as the key contact point for investigating and resolving all attendance-related inquiries from employees or other stakeholders.
• Generate weekly and monthly reports on absenteeism, tardiness, leave balances, and other attendance metrics.
• Prepare and submit accurate attendance reports for timely payroll processing.
• Provide training and guidance to employees on how to use the attendance and timekeeping systems.
• Assist in the setup, maintenance, and continuous improvement of time attendance systems (e.g., biometric, card access).
• Ensure adherence to all attendance-related policies and recommend improvements to systems or processes as needed.
• Perform additional tasks and responsibilities as assigned by management to support team operations and business needs.
• Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2-3 years of experience in HR administration, time attendance, or payroll roles.
• Proficiency in time attendance and workforce management systems (e.g., Empeo, or similar).
• Strong problem-solving skills and attention to detail.
• Excellent communication and coordination skills to interact with multiple departments.
• Proficient in Google Sheet, Microsoft Excel and reporting tools.
• Ability to handle confidential information with a high level of integrity.

Experience:

2 years required

Skills:

Data Analysis, Compliance, Automation, English

Job type:

Full-time

• Lead and support QA projects. Coordinate with cross-functional stakeholders (Ops, BI, Product, Costing, etc.) to ensure alignment and smooth execution of QA initiatives.
• Conduct deep-dive data analysis to identify non-compliance trends, operational inefficiencies, and potential fraud cases.
• Provide data-backed recommendations to improve frameworks, SOPs, and training.
• Prepare regular reports and insights for management on QA performance metrics, compliance trends, and initiative progress.
• Support audit design and automation efforts to reduce manual work and increase audit accuracy.
• Conduct site visits to validate on ground practices and identify gaps.
• Act as a subject matter expert for QA data and processes, supporting continuous improvement.
• Requirements Bachelor s degree in Business, Operations, or related fields.
• Minimum 2-4 years of experience in operations, data analysis, or project management.
• Strong skills in GSheet/Excel and SQL.
• Experience in data cleaning, root cause analysis, and translating raw data into actionable insights.
• Strong project management skills: able to manage multiple initiatives simultaneously with tight timelines.
• Excellent communication and stakeholder management skills, both in Thai and English.
• Proactive, detail-oriented, and able to work independently.
• Willingness to conduct occasional on-site visits to hubs or warehouses.

Experience:

2 years required

Skills:

Accounting, Finance, Work Well Under Pressure, English

Job type:

Full-time

• Act as the key contact for managing end-to-end financial processes and addressing inquiries from the business team.
• Work on day-to-day and weekly internal and external reconciliation and settlement with related parties.
• Actively follow up with cross-functional teams regarding the queries and cases.
• Ad-hoc data preparation or reconciliation.
• Improve existing processes where possible to drive efficiency in terms of reconciliation and reporting process.
• Provide administrative support for day-to-day financial tasks.
• Review and confirm testing results for new products launched new system implementation / system enhancement before promoting to production.
• Improve and develop financial operations to meet the organization's needs.
• Enhance current workflows or design new workflows that improve efficiency, scalability and accuracy.
• Requirements: Minimum bachelor s degree in accounting/finance/business or related fields.
• At least 2 years of working experience in accounting or finance.
• Good command of English both speaking and writing.
• Experienced in working with data reconciliation and dealing with massive data.
• Strong attention to detail and ability to work under time-sensitive deadlines.
• Ability to work independently is self-motivated while being a great team player.
• Proficient in MS Excel and other MS Office.
• Good analytical, interpersonal, and numerical skills.
• Work well under pressure and demonstrated ability to multitask and prioritize work within tight operational deadlines.
• Good attitude in working with stakeholders in various functions.

Skills:

Express, Microsoft Office

Job type:

Full-time

• Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week (Mon-Fri work at office / Sat work from home).
• New graduates are welcome.

Experience:

1 year required

Skills:

Legal

Job type:

Full-time

• Question and challenge others to get to the root of people and business issues.
• Coach and provide feedback to key stakeholders to help improve business efficiency.
• Facilitate and support business change and performance across supported group through the implementation of an effective people strategy, influence significant business decision through a close partnership with a team leader and her leadership team.
• Effectively administer the performance management process, including compensation planning, calibration sessions, and facilities line managers excellence in managing poor performers, recognizing high performers.
• Partner with Business leaders to understand current and future skill and capability needs.
• Support employee engagement strategies in response to business needs and employee survey feedback (EES/Pulse check).
• Requirements: Bachelor s or Master's Degree in business administration, human resources, or a relevant field.
• A minimum of 1-3 years of experience in HR management and administration.
• Knowledge of legal and practices related to day-to-day management of employees.
• Able to work successfully in a dynamic environment and comfortable to work with ambiguity and empowerment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

3 years required

Skills:

Livestream, Risk Management

Job type:

Full-time

• Develop and implement strategic frameworks and roadmaps to support livestream growth and performance objectives. > Analyse and support project activities for the Livestream team, including project planning, scheduling, risk management, and resource allocation. > Collaborate closely with marketing, product, ops and BI to ensure alignment and timely delivery of livestream campaigns and initiatives.
• Optimize processes and workflows within the Livestream team to improve operational efficiency and scalability.
• Drive change management initiatives to adopt new tools, technologies, and ways of working within the team.
• Requirements: Bachelor s degree in Business, Marketing, Project Management, or a related field is preferred.
• Minimum 3-4 year of experience in consulting, marketing or any related field.
• Excellent coordination and communication skills, with experience in managing cross-functional workflows.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with livestream platforms and creator/influencer is a plus.

Skills:

Automation, Risk Management, Problem Solving

Job type:

Full-time

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

Experience:

3 years required

Skills:

Project Management, Data Analysis, English

Job type:

Full-time

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Conduct data analysis and competitor benchmarking, take a hypothesis-driven approach to address business challenges, identify new growth opportunities and initiate the project with a structured business case.
• Take ownership of Creator related projects and campaigns, partnering with cross-functional teams to conceptualize, launch, and review the project using data-driven insights.
• Contribute to the development of overall business strategy and long-term goals.
• Requirements: 1-3 years of working experience.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills, comfortable with numbers.
• Effectively communicate in English and Thai.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

Experience:

5 years required

Skills:

Compliance

Job type:

Full-time

• Identify and assess potential hazards and risks in the workplace.
• Develop and implement strategies to eliminate or control those risks.
• Conduct regular inspections and audits to ensure compliance with safety standards.
• Ensure that all policies and procedures are up-to-date and compliant with relevant regulations.
• Provide training to employees on health and safety procedures and regulations.
• Investigate workplace incidents and accidents to determine root causes.
• Assist with emergency response during actual incidents.
• Requirements: Bachelor's degree in Occupational Health & Safety or a related field, graduate with adequate *HSE qualifications/accreditation.
• 3-5 years of work experience in as HSE professional.
• Experience in delivering HSE training, performing HSE audits and incident investigation.
• Excellent communication, leadership, and problem-solving skills.
• Strong knowledge of local and international HSE regulations and best practices.
• Able to work with limited supervision and deliver results within challenging deadlines and under pressure.

Experience:

1 year required

Skills:

Data Analysis, Project Management

Job type:

Full-time

• Assist in driving strategic initiatives (project-based role) across different markets and achieving business impact in growth, profitability, and efficiency.
• Learn and contribute to the overall strategy while gaining valuable experience.
• Work closely with local markets to identify opportunities and gaps, review problem statements, and generate useful solutions on regional strategic initiatives.
• Support data analysis and competitor benchmarking, take a hypothesis-driven approach to address business. challenges, identify new growth opportunities and initiate the project with a structured business case.
• Requirements: 1-3 years of experience working.
• Previous experience management consulting or e-commerce industry would be preferred.
• Strong business acumen, critical thinking and ability to form actionable insights and recommendations using analytic skills.
• Strong project management, stakeholder management and communication skills.
• Team player, humble, organized and results driven.
• Able to work in fast-paced and dynamic environment.

Experience:

5 years required

Skills:

Data Analysis, Business Development, Problem Solving

Job type:

Full-time

• Our team helps promote these marketing solutions and monetization programs to sellers and monitor adoption, optimization, and their return on investments. You will play an important role in monetizing these solutions for Shopee, resulting as one of the key vertical in driving company revenue.
• Strategically craft creative approaches and roadmap to groom sellers into marketing solution and monetization program adoptions.
• Own campaigns and handle campaign execution end to end; starting with whitelisting s ...
• Provide recommendations and next steps to continue and improve existing campaigns or initiatives with sellers or other teams within Shopee.
• Perform data analysis, sharing new insights to team and prepare management updates.
• Requirements 2- 5 years of work experience in consulting, entrepreneurship, or business development.
• Driven and motivated, able to work in a fast paced environment.
• Strong analytical ability to synthesize and evaluate key problems.
• Superb business acumen with a desire to manage your own business.
• Strong logical thinking and problem solving skills at all times.
• Understands the digital marketing landscape across platform (Google Ads, Facebook Ads, Instagram Ads, etc.) is a plus.
• Understands how to execute and optimize ads on Facebook and Instagram (Beginner to Intermediate level) is a plus.
• Is a natural leader with a can-do attitude. Can lead discussion and teams to achieve target.

Skills:

Livestream, Negotiation

Job type:

Full-time

• Identification & Acquisition Market Mapping: Proactively identify and scout potential Superstar Creators (livestreamers) from both internal and external platforms who possess significant audience reach, engagement, and commercial potential.
• Pitch & Onboarding: Develop compelling value propositions and negotiate terms to successfully acquire high-value creators, integrating them seamlessly into the Shopee Live ecosystem.
• Creator Management & Relationship Engineering Strategic Planning: Develop and execut ...
• Relationship Management: Serve as the primary point of contact, building strong, long-term, and trust-based relationships to ensure high creator satisfaction and retention.
• Performance Grooming: Provide ongoing consultation and training on best practices for content creation, engagement techniques, product selection, and conversion optimization to continually groom creators for higher GMV.
• Operational Support: Coordinate internally with marketing, product, and operations teams to secure exclusive resources, features, and campaigns for Superstar Creators.
• Live Session & Day-to-Day Oversight Mandatory Session Presence: Must be physically or virtually present for all Superstar Creator livestream sessions on Shopee Live.
• Real-time Monitoring & Support: Actively monitor live sessions for performance, audience feedback, technical issues, and adherence to platform guidelines.
• Immediate Troubleshooting: Act as the first line of defense to troubleshoot and resolve any operational, technical, or content-related issues in real-time to maintain stream quality and continuity.
• Take Care" Function: Proactively address immediate needs or concerns of the creators during their crucial live broadcasts, ensuring they can focus solely on performance.
• Campaign & D-Day Success High-Stakes Coordination: Lead the planning and execution of creators' presence during major promotional events ("D-Days," e.g., 9.9, 11.11, etc.), including exclusive deals, product launches, and collaborative content.
• Post-Mortem Analysis: Conduct deep-dive performance reviews post-session and post-campaign, translating data into actionable insights for continuous improvement.
• Requirements: Exceptional Relationship Management: Proven ability to build rapport, influence, and manage high-stakes relationships with high-profile individuals/talent.
• Problem-Solving & Agility: Strong ability to remain calm and troubleshoot under pressure, especially during live broadcast scenarios.
• Negotiation & Communication: Excellent verbal and written communication skills with the ability to articulate complex strategies clearly and persuasively.
• Proactivity & Ownership: A high degree of self-motivation, taking full ownership of creators' success and the associated GMV target.
• Team Collaboration: Ability to work effectively with cross-functional internal teams (Marketing, Tech, Operations) to deliver a seamless experience for creators.

Skills:

Automation, Quality Assurance, Assurance, English

Job type:

Full-time

• Coordinate with CRM Campaign Management team and local teams across markets to ensure timely and accurate implementation of CRM campaigns, supporting a smooth user experience and effective campaign performance.
• Communicate effectively with local teams across markets, request accurate input, and manage submission timelines to avoid delays in campaign execution.
• Execute CRM campaigns using marketing automation platform Understand campaign briefs and test plans, and translate them into detailed requirements and campaign design f ...
• Manage the creation and updates of CRM communication channels such as emails, in-app push notifications, Whatsapp messages.
• Quality assurance of the campaign setup to ensure campaign accuracy before launch.
• Monitor campaign delivery in a timely manner and proactively identify any issues.
• Perform intermediate troubleshooting on issues related to delivery Investigate the issue and identify potential root causes.
• Raise ticket for further investigation and follow up closely until resolution.
• Communicate the outcome of troubleshooting and propose next steps.
• Coordinate with Product team to conduct UAT Test for CRM Platform features.
• Actively identify opportunities to improve operational efficiency in campaign setup and workflow processes.
• Requirements: Bachelor s degree in any field; data-related backgrounds are a plus. Fresh graduates are welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple campaigns simultaneously and meet deadlines.
• Strong attention to detail.
• Strong Logical thinking and problem-solving skills.
• Solid communication skills - able to communicate professionally in English.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Familiarity with marketing automation tools (e.g. Salesforce, Adobe) is a plus.
• Proficiency in Google Sheets/Excel is preferred.
• Able to work on weekends/holidays (when required).

Job type:

Full-time

• Job Description: Responsible on HRBP tasks such as orientation, Onboarding/Offboarding process, Performance management & Employee Engagement Develop effective internal communication both online & offline channels to employees Control employee disciplinary to follow company Rule & Regulation and action Summarize monthly attendance, leave, allowance, incentive and OT. Oversee People, admin, and related support services. Collaborate with BU leaders to align people strategies with local needs. Ensure effective delivery of People services, including data management. Contact the Local go ...
• Requirements: Bachelor s degree in Human Resource or related field 3-5 years minimum of working experiences Experienced in HRBP or Employee Relations is a must Experienced in Employee Engagement will be advantage Strong data analytical skill Strong communication skills Able to work under pressure Details oriented Excellent Excel skills, Google sheet. Ability to independently lead operational team on-site, engage in discussions with various -internal and external stakeholders

Experience:

2 years required

Skills:

Graphic Design, Google Ads, Excel, English

Job type:

Full-time

• Monitor, analyze, and optimize Install campaign performance across platforms (Google, TikTok, Facebook, Third-party etc.).
• Build and maintain weekly and monthly reports to track installs, CPI, Register, Cost per Register, New Buyers, CAC, MAU growth, and other KPIs.
• Identify performance gaps and recommend actionable optimizations to improve efficiency and outcomes.
• Coordinate daily campaign operations with the regional OM team, ensuring smooth execution.
• Prepare and submit creative briefs for Install campaigns.
• Collaborate with internal stakeholders (Graphic Design, BI, Local Marketing and Regional OM) to align execution with Install objectives.
• Support and manage new initiatives not limited to installs, pilot tests, and optimization experiments.
• Education & Experience Bachelor s degree in Marketing, Business, Economics, or related field.
• 2-4 years of experience in digital marketing, user acquisition, or performance marketing.
• Familiar with Google Ads, TikTok Ads, Facebook Ads Manager, Apple Search Ads and mobile tracking.
• Skills & Competencies Strong understanding of user acquisition strategies and performance-driven campaign management.
• Analytical mindset with strong skills in data interpretation, reporting, and optimization.
• Proficiency in Excel or Google Sheets for campaign performance analysis.
• Excellent communication and collaboration skills in both Thai and English.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Proactive and adaptable in a fast-paced environment with regional coordination.

Experience:

1 year required

Skills:

Accounting, Finance, Meet Deadlines, English

Job type:

Full-time

• Perform routine order processing, such as KPI and performance report,s and implement improvement plans in real-time to achieve operational targets.
• Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks. Contact the bank's PIC to clarify that liability must not be assigned to Shopee.
• Understanding workflows for each payment channel and handling all incoming tickets and the policy of the department.
• Able to escalate issues and urgent matters to involve teams.
• Complete ad-hoc tasks as requested by the department's management.
• Solving buyer and seller cs tickets related to credit card chargeback.
• Works collaboratively with team members and independently manages assigned tasks.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics, or Business Administration. 1-2 years of experience in related fields is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good at MS Office program.
• Ability to work collaboratively with cross-functional teams to improve payment processes and systems.
• Energetic personality with a Can-Do attitude.
• Good command of written and spoken English.

Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Skills:

Express

Job type:

Full-time

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

Experience:

3 years required

Skills:

Project Management, English

Job type:

Full-time

• Establish and continuously refine the inventory health framework (e.g. using days of coverage, inventory age, SKU efficiency, item sizing).
• Proactively monitor health dashboards and flag unhealthy SKUs/sellers with Commercial teams.
• Recommend actions to rebalance inventory and release space for capacity (e.g. return to seller, clearance sales, liquidation).
• Plan the list and batching of sellers/SKUs to clear across all warehouses. Coordinate with Operations and Commercial on timeline, slot availability, and resources required.
• Drive the end-to-end clearance with related parties. Ensure successful implementation and minimize backlogs, disputes, cost, space etc.
• Drive inter-warehouse inventory migrations - plan batches, coordinate with stakeholders to minimize errors and delayed shipments.
• Visit warehouses to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: inventory age, DoC, backlogs on clearance, clearance space usage, clearance cost.
• Requirements0-3 years of experience in project-based roles across tech, e-commerce, operations, supply chain; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

Skills:

Microsoft Office, Excel, Problem Solving

Job type:

Full-time

• Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
• Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
• Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
• Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
• Provide daily operational support, ensuring processes stay on track and service goals are met.
• Requirements: Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome).
• Proficiency in Microsoft Office; Excel knowledge is a plus.
• Good attitude, logical thinking and strong analytical and problem solving skills.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Excellent communication and teamwork abilities.
• Availability to work in the office 5 days a week and 1 day from home.

Skills:

Automation, Data Analysis, SQL, English

Job type:

Full-time

• Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
• Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
• Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
• Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
• Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
• Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
• Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
• Lead continuous improvement initiatives to scale operations effectively and support business growth.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English.
• Flexible with working hours to handle issues that may arise at unusual times.
• Proficient in data handling and organization, especially with MS Excel or Google Sheets.
• Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Has passion for the FinTech industry.

Skills:

Compliance, Good Communication Skills, English

Job type:

Full-time

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

Experience:

2 years required

Skills:

Finance, Accounts Payable, Compliance, English

Job type:

Full-time

• Conduct regular reconciliations of reports to ensure accuracy and completeness of financial records.
• Manage the payment process, including initiating payments, verifying payment details, and.
• reconciling accounts payable transactions.
• Ensure compliance with relevant regulations and internal controls governing transactions.
• Assist in processing finance transactions, including document review, data entry, and verification of transaction details.
• Serve as a point of contact for clients regarding consignment finance transactions, addressing inquiries, and providing assistance as needed.
• Collaborate with cross-functional teams, including procurement, finance, and operations, to support project objectives and initiatives.
• Monitor outstanding balances, follow up on pending payments, and support credit control processes.
• Prepare regular reports for internal stakeholders and external partners as required.
• Participate in process improvement initiatives to enhance efficiency, accuracy, and compliance in finance operations.
• Provide ad-hoc financial analysis and reporting to support business decision-making.
• Requirements: Bachelor s Degree or higher in Business Administration, Finance, Accounting, Management and Economics (Fresh Graduate is welcome.).
• At least 0-2 years of experience in such as Auditing, Consulting, Retails firms.
• Good in MS office program and Proficient in Microsoft Office Excel.
• Ability to prioritize tasks, manage multiple deadlines, and work effectively in a fast-paced environment.
• Strong attention to detail and ability to maintain accuracy in transaction processing and documentation.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
• Good command of English communication.

Skills:

Express, Risk Management

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders and culprits.
• Draft investigation reports for supervisor review.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects as assigned.
• Manage other Security-Related tasks as assigned.
• 1-Year contract (with the possibility of extension)
• Working from Monday to Saturday, with Sundays off
• Requirements: Bachelor's degree in a related field.
• Experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Availability to be on-call for emergency issues.

Experience:

1 year required

Skills:

Financial Analysis, Excel, SQL, English

Job type:

Full-time

• Analyze financial performance both at platform level and on targeted initiative basis - identify business opportunities and influence budget approval and allocation process based on financial analysis.
• Analyze financial performances across different Shopee markets in Southeast Asia and other Regions.
• Manage internal cost and performance tracking process with the goal of improving this workflow over time.
• Summarize key results and present to senior management on a bi-weekly basis or as required for project approvals.
• Liaise internally and externally across multiple teams to obtain necessary information for analysis and ensure successful execution of given projects.
• Support other functions in budget planning, budget request process inquiries, and budget execution on a daily basis.
• Work closely with budget owners to support the annual, quarterly and monthly budget process. Perform analysis on prior years/quarters/months spending.
• Build forecasts using historic trends plus commercial input from business functions. Perform the monthly analysis and discuss the forecast with the related budget owners. Control of the monthly spending versus expected forecast.
• Requirements: 1-2 years of experience in related field.
• Prior experience in audit, finance, banking or consulting is an advantage.
• Proficient with financial terms and concepts with good understanding of standard business P&L items.
• Strong stakeholders management and communication skills.
• Outstanding structural thinker, with strong time-management and organizational skills.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and able to work under pressure to deliver results.
• Fluent in English, Proficient in Excel; Technical skills such as SQL is a plus but not required.

Experience:

5 years required

Job type:

Full-time

• Manage the planning and implementation of Key People Initiatives including but not limited to Talent Management, Manpower Planning, and Organisational Development, as well as all associated administrative duties.
• Collaborate with Reg / Local stakeholder for annual talent review process, analyse and report key metrics, set guidelines for the talent cycle and ensure consistent execution across the business and regions.
• Monitor progress, assess people initiative effectiveness through feedback and data c ...
• Analyse data to identify trends, opportunities, and challenges. Serve as a business analyst to consolidate data across markets, sharing meaningful insights with stakeholders.
• Requirements: Bachelor s degree with 2-5 years of relevant HR or management consulting experience, with a specialisation in one of the domain practices - Talent Development, Key Talent Strategies, Performance & Rewards, Engagement.
• Strong analytical and strategic thinking skills: Quickly evaluates situations, combines strong business judgement and people intuition to reach well-founded decisions.
• Strong stakeholder management and communication (verbal and written) skills, ability to foster relationships, and work collaboratively across different seniority levels within Shopee.
• Able to work at pace while maintaining appropriate attention to detail and standards.
• Comfortable to work with ambiguity and empowerment.
• Proficiency in manpower planning and analytics experience is a plus.

Skills:

Livestream, Negotiation

Job type:

Full-time

• Collaborate with internal teams and brand/sellers to source attractive, campaign-relevant deals for livestreams.
• Negotiate and confirm participation of shortlisted deals for superstar creator livestream sessions.
• Coordinate with category and campaign teams to align deals with overall campaign strategy.
• Ensure timely input and setup of confirmed deals into the system/platform.
• Deal checks prior to campaign day to prevent any errors.
• Support real-time operations during campaign livestreams to troubleshoot or adjust deals as needed.
• Maintain a tracker of deal status and performance post-campaign for reporting and optimization.
• Requirements: Strong negotiation and communication skills, with the ability to coordinate across multiple stakeholders.
• Detail-oriented and highly organized, with strong time management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to adapt to real-time changes and solve problems quickly during live operations.

Experience:

1 year required

Skills:

Compliance, Finance, Accounting

Job type:

Full-time

• Prepare, raise, and track Purchase Requisitions (PRs) in the system.
• Review and verify supporting documents and invoices (e.g., PR, PO, vendor details, quantities, pricing, tax info) to ensure accuracy, completeness, and compliance with company policy.
• Maintain proper filing and recordkeeping of invoices and billing documents.
• Coordinate with finance/accounting to process and follow up on vendor payments.
• Coordinate with vendors on administrative matters such as collecting invoices, receipts, and related documents, and resolving billing/documentation discrepancies.
• Support the procurement team in day-to-day administrative tasks.
• Generate periodic reports related to billing status, PR/PO tracking, and payments.
• Requirements: 1-3 years of experience in procurement, finance, or administrative support.
• Detail-oriented, ensuring accuracy by identifying and resolving documentation discrepancies.
• Good communication and coordination skills (internal and external).
• Proficient in Google Workspace (Sheets and Slides).
• Ability to work under deadlines.

Skills:

Express, SQL, Excel, English

Job type:

Full-time

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Maintain data pipelines, dashboards and automations.
• Requirements: Bachelor degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python). SQL is minimum required.
• Experience developing automation scripts in Python with Linux environment.
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in a fast-paced and growth changing environment.
• Experience working with unstructured data is not necessary but is a plus.

Skills:

Data Analysis

Job type:

Full-time

• Set up and manage campaign configurations in the backend system, ensuring completeness, accuracy, and timely execution.
• Act as the main contact point for relevant teams, ensuring effective communication and alignment for assigned tasks.
• Collaborate with relevant teams to align on requirements and ensure mutual understanding to set up campaigns in the backend system as per business needs.
• Monitor and assist in resolving daily operational issues and troubleshooting to maintain smooth campaign performance.
• Proactively initiate process improvements to streamline workflows and identify essential features and requirements to enhance operational efficiency.
• Requirements: Bachelor's degree in a related field.
• Proficient in working with Microsoft Excel and Google Sheets, with a strong understanding of necessary formulas, Pivot Tables, and basic data analysis skills.
• Strong attention to detail and the ability to efficiently manage large volumes of data.
• Excellent communication and coordination skills to work effectively with cross-functional teams, and the ability to work both independently and as part of a team.
• Able to work effectively and efficiently toward goals in a complex, diverse, and fast-paced environment.
• Logical thinking and problem-solving mindset with the ability to troubleshoot and resolve operational. issues.
• Proactive attitude in self-learning and a mindset focused on continuous improvement of work processes.
• Experience in e-commerce, food delivery, or working with backend systems or campaign setup tools is a plus.

Skills:

Business Development, Negotiation, Microsoft Office

Job type:

Full-time

• Maintain and develop strong relationships with partners.
• Conduct regular check-ins and performance reviews with partners to ensure business alignment.
• Analyze partner performance data to identify growth opportunities.
• Develop and execute strategies to drive an increase in NS volume.
• Provide insights and recommendations based on market trends and competitor analysis.
• Communicate and coordinate the execution of monthly promotions designed to increase NS volume.
• Ensure partners understand and effectively utilize promotional campaigns.
• Gather feedback from partners and assess the effectiveness of each promotion.
• Conduct training sessions to educate partners on best practices and new initiatives.
• Work closely with the sales and business development teams to onboard new partners.
• Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. (Fresh Graduate is welcome.).
• Having experience in Key Account Management, Sales, or Partner Management in logistics, e-commerce, or retails is a preferable.
• Strong communication and negotiation skills.
• Ability to analyze data and gain actionable insights.
• Experience in implementing promotional campaigns is a plus.
• Proficiency in Microsoft Office,Google Sheet (Excel, PowerPoint).
• Self-motivated with a proactive problem-solving mindset.

Skills:

SQL, Python, Excel, English

Job type:

Full-time

• Conduct analysis of internal and external data, utilizing SQL, Python, and Excel.
• Translate complex data analyses into accessible, business-focused reports to deliver actionable insights and recommendations to senior management.
• Develop, maintain, and automate dashboards, reports, and visualizations to support strategic decision-making.
• Serve as a consultant to cross-functional teams, collaborating to identify business challenges and enhance analytical capabilities.
• Review and optimize data systems and processes to ensure data integrity and operational efficiency.
• Requirements: Bachelor's or Master's degree in a relevant field.
• Advanced proficiency in SQL and Excel (Python is a plus).
• Fresh Graduate is preferred.
• Fluency in English.
• Submitting your resume today will ensure you're among the first to be notified when a suitable opportunity arises.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Gathering and developing business requirements; constructs workflow diagram and technical documentation; communicates product features; reviews BRD/PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, providing consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyses, supports and develops the feasibility of requirements, project plans, and ...
• Manage all change requests, keeping track of the timeline, validating all schedule impacts, and communicating changes to all teams.
• Working cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product/ enhancements.
• Monitoring project progress by tracking activities; resolving issues; and recommending actions to ensure timely completion.
• Requirements: Minimum 1 years of experience as a Business Analyst, Product Management, Product Manager in the Banking platform, E-wallet, or IT solution industry.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.

Experience:

6 years required

Skills:

Project Management, English

Job type:

Full-time

• Act as the key bridge between Commercial and Warehouse Operations to align business growth plans with operational feasibility.
• Set onboarding guidelines for sellers and SKUs entering the Warehouse and define Value-Added Services (VAS) offerings, pricing, and eligibility criteria.
• Define and continuously refine the ideal seller and SKU profile for each stage of the business; strategize onboarding plan with Commercial team correspondingly.
• Analyze incoming sellers/SKUs demand to assess operational impact and resource requirements for the Warehouse.
• Strategize inventory placement across warehouses to optimize capacity, costs, and speed.
• Drive projects that enhances Warehouse capabilities to serve all demands and niches.
• Maintain a continuous feedback loop between Commercial and Warehouse Ops to flag operational challenges and refine onboarding strategies.
• Monitor and analyze key metrics such as demand vs supply, SLA performance, inventory health, and seller/buyer experience.
• Visit warehouses regularly to understand operational complexity and gather firsthand insights from ground teams.
• Key KPIs: fulfillment orders, warehouse capacity utilization, warehouse productivity, inventory days of coverage, buyer/seller experience.
• Requirements: 0-6 years of experience in project-based roles across tech, e-commerce, operations, supply chain, or strategy; high-caliber fresh graduates are welcome.
• Strong analytical and problem-solving skills with the ability to interpret information and translate it into action.
• Excellent project management and stakeholder coordination skills across office and ground teams.
• Highly self-motivated and adaptable; thrives in fast-paced or ambiguous situations.
• Willing to visit warehouses and collaborate with ground teams.
• Proficient in English communication, the team is highly international.

Experience:

1 year required

Skills:

Negotiation

Job type:

Full-time

• End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution.
• Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
• Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, retu ...
• Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
• Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
• Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations.
• Requirements: Vocational degree and above in any related field.
• At least 1 year of working experience in warehousing (e-commerce is highly preferred).
• New graduate with potential profile is also welcomed.
• Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Able to work in shift and day off.
• On-site availability: Able to work on-site in Samut Sakhon; willing to support peak periods as needed.

Experience:

3 years required

Skills:

Research, Microsoft Office, Excel

Job type:

Full-time

• Support and run impactful HR initiatives: Be involved in the end-to-end planning and execution of projects such as Employee Engagement Surveys, Performance Management cycles, Key Talent Reviews, and more.
• Turn data into action: Conduct internal and external research, analyse employee data, and help translate insights into meaningful strategies and solutions.
• Keep the team aligned: Prepare clear communication materials, presentations, and updates for stakeholders to ensure everyone is on the same page and moving in the right ...
• Why This Role is Exciting You ll get a front-row seat to how HR strategies are designed and implemented.
• You ll gain exposure and develop a strong foundation in OD and TM.
• You ll have opportunities to contribute ideas, lead mini-projects, and grow your career in a supportive and collaborative environment.
• Requirements: We re excited to work with someone who is curious, motivated, and ready to grow. You ll thrive in this role if you have: A Bachelor s degree in any discipline (recent grads are welcome; 1-3 years of work experience is a plus).
• Strong communication and interpersonal skills, with the ability to engage confidently with different stakeholders.
• A collaborative spirit and the ability to work well in a team.
• Good working knowledge of Microsoft Office (Excel, PowerPoint, Word).
• A curious mind with strong analytical and problem-solving skills.
• A can-do attitude with the ability to manage time and priorities effectively in a fast-paced environment.
• Eagerness to learn, grow, and take on new challenges.
• Open to Fresh Graduates.

Experience:

2 years required

Skills:

Business Development, Fast Learner

Job type:

Full-time

• Business Development.
• Business Intelligence.
• Financial Products.
• Marketing.
• Operations.
• Product Management. and more!.
• By the end of the program, you can expect to gain experiences in driving high-impact local projects, and possess a holistic view of the business. Applications are open from December 15, 2025 to February 15, 2026.
• For more information, please visit: https://careers.shopee.com/GDP
• Remark: Please note that applicants may apply to only one program, either GDP or FLP. However, if we find that your profile is a better fit for the program you did not apply to, we may offer you an alternative opportunity later in the application process.
• Experience Growth Opportunities
• Mentorship & Development Get ample opportunities to network with senior leaders and receive direct guidance from functional managers throughout rotations to maximise growth.
• Cross-Functional Exposure Enhance your business acumen and harness a wide range of technical and soft skills through job rotations across key functions.
• Comprehensive Training Curriculum Explore your professional interests, strengthen your capabilities and develop yourself through on-the-job learning and training opportunities.
• Highly Impactful & Meaningful Projects Make an impact and leave your mark in Shopee and Monee by contributing to high visibility projects across your rotations.
• Enriching and Experience Connect and grow with the graduate community, peers across teams, and senior leaders.
• What Is The Selection Process? Shortlisted candidates will go through a rigorous selection process with our recruitment and management teams. Application: December 15, 2025 to February 15, 2026.
• Online Assessment: December - February.
• Behavioural Interview: January - February.
• Group Case Assessment: March.
• Interview with Senior Leaders: March.
• Bachelor's/Master's degree in any discipline, with no more than 2 years of full-time working experience in any industry (as at 15 December 2025) Fast learner who is resourceful and driven to tackle challenges in a dynamic environment.
• Self-starter who is determined to lead change and make a real impact.
• Effective communicator who is clear in putting across thoughts and ideas.
• Leader who can influence people towards the achievement of goals.

Experience:

2 years required

Skills:

Social media, YouTube, Project Management

Job type:

Full-time

• Drive the growth of Affiliate marketing in Shopee, focusing on Creator growth.
• Develop and execute targeted paid social media advertising campaigns (TikTok, YouTube, IG) focused on maximizing affiliate traffic volume.
• Define, implement and execute affiliate growth projects for the Shopee s KOL Affiliates.
• Maintain and manage project timelines, expectations, tasks and resources.
• Conduct deep-dive analysis and understanding of the KOL landscape, performance trend, set targets and plan effective solutions and strategies for program growth.
• Utilize various data pools and metrics in daily operations to create dashboard and provide insights and performance reporting of projects to facilitate decision making.
• Responsible for monitoring and driving project KPIs to targets.
• Coordinate and roll-out project with key stakeholders, not limited to KOL Core Team, KOL Lead KAM, KOL KAM, and cross-team stakeholders.
• Contribute to the development of overall business strategy and long-term goals.
• Play a part in cross-functional projects as necessary.
• Requirements: +2 years of work experience, a plus if worked in project management role prior.
• Structured, able to plan end-to-end execution of initiatives, see through implementation of the initiative, as well as assess initiative effectiveness.
• Logical thinking and able to work in a fast-pace working environment under tight deadline.
• Solid knowledge and understanding of affiliate program and product management is a plus.
• Excellence in using Microsoft Office Excel / Google Sheet.
• Have creative thinking with strong analytical skills and problem-solving.
• Strong communication, interpersonal and problem-solving skills.

Skills:

Express, Excel

Job type:

Full-time

• Job Description: Monitor and manage the operation team (Outbound Sort, Outbound Dispatch) of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Good communication to other team.
• Analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in Outbound Dispatch.
• Work with timeline and extra long working hours during campaign.

Experience:

2 years required

Skills:

Project Management, Express, Data Analysis

Job type:

Full-time

• Job Description: Manage day-to-day dispute & claim & clawback performance identify key bottlenecks and react quickly to resolve any issues.
• Maximize clawback strategy and liquidation performance.
• Identify key risk areas to the network operation and design mitigation strategies.
• Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;.
• Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently.
• Collecting data and setting up improvement processes after data analysis;.
• Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers.
• Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction.
• Requirements: Bachelor s or Master degree in business administration, human resources, or a relevant field.
• A minimum of 2-5 years of experience in consulting, financial and accounting, economics, and project management.
• Knowledge of legal and practices related to day-to-day management of employees.
• Ability to work successfully in a dynamic environment.
• Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization.

Experience:

2 years required

Skills:

Express, Finance, Project Management, English

Job type:

Full-time

• Liaise with seller experience, CTO, hub, on-site, and other related teams on data and insights.
• Assist on capacity and volume planning among all channels within first mile and hub.
• Responsible in the implementation of cross functional projects to ensure smooth execution within timelines and objectives.
• Coordinate and deep-dive into rationalizing the situations and propose improvements.
• Proactively identify issues and their root causes and response in a timely manner.
• Collaborate with operations, finance, and product team to make sure things run as plan.
• Requirements: 2-5 years experience in e-commerce, project management, operations, management consulting or related fields.
• Bachelor's degree in business administration, economics, engineering or related field.
• Outstanding analytical and numerical skills, comfortable working with large sets of data and complex analysis.
• Strong business acumen and critical thinking.
• Proactive and self-driven, high curiosity and drive to solve problems.
• Excellent communication and collaboration, high command in English and Thai.
• Skill in Excel, SQL/Python is a plus.

Experience:

2 years required

Skills:

Data Analysis, Business Development, Problem Solving

Job type:

Full-time

• Strategically craft creative approaches and roadmap to groom sellers social and commercial metrics.
• Develop online merchandising and promotion proposals to achieve social and commercial targets.
• Own campaigns and handle campaign execution end to end; starting with whitelisting strategic sellers who fit campaign objective, make sure Key Account Managers pitch the whitelisted sellers, ensure campaign gets live and measures campaign performance a ...
• Provide recommendations and next steps to continue and improve existing campaigns or initiatives with sellers or other teams within Shopee.
• Perform data analysis, sharing new insights to team and prepare management updates.
• Requirements: 0-2 years of experience in Business Development, Consulting, Strategy, Audit or related field.
• Bachelor s degree or higher in Business Administration, Marketing, Economic, Engineering or a related field (Fresh Graduate is welcome.).
• Driven and motivated, able to work in a fast paced environment.
• Strong analytical ability to synthesize and evaluate key problems.
• Superb business acumen with a desire to manage your own business.
• Strong logical thinking and problem solving skills at all times.
• Understands the digital marketing landscape across platform (Google Ads, Facebook Ads, Instagram Ads, etc.) is a plus.
• Strong project management skills and Microsoft Excel.
• Understands how to execute and optimize ads on Facebook and Instagram (Beginner to Intermediate level) is a plus.
• Is a natural leader with can-do attitude. Can lead discussion and teams to achieve target.

Experience:

1 year required

Skills:

Business Development, Problem Solving, Excel, English

Job type:

Full-time

• Responsibility to ensure success of key merchants on platform including driving Revenue and smooth operation.
• Educating sellers on features, promotional campaign and market insights.
• Building good relationships and trust with sellers to understand more about their business and their key success factors.
• Interact with stakeholders of different teams to ensure products sold by new sellers receive enough visibility on the product pages.
• Implement campaigns for new sellers, analyse and report their performance.
• Interact with other local teams to share knowledge and replicate best practices.
• Forecast volume and number of new sellers and activities required to incubate them.
• Update the management team on weekly progress.
• Requirements: Bachelor s or Master s Degree in business or related fields.
• 1-3 years of experience in Key Account, Merchandiser, Offline business, Business Development would be a plus.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT.
• Good presentation and communication skills.
• Good command in English (Chinese would be a plus).

Skills:

Enthusiastic, Microsoft Office, Excel

Job type:

Full-time

• We are seeking enthusiastic and motivated fresh graduates to join our dynamic team.
• As a Fresh Graduate, you will have the opportunity to gain hands-on experience, develop your skills, and contribute to our projects.
• You will work closely with experienced professionals, participate in training programs, and be involved in various tasks that support our organizational goals.
• Requirements: Recent graduate with a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Eagerness to learn and adapt to new challenges.
• Ability to manage time effectively and prioritize tasks.

Experience:

1 year required

Skills:

Finance, Good Communication Skills, Negotiation

Job type:

Full-time

• Proactively call and pitch suppliers to obtain specific prices for targeted products, ensuring competitiveness and alignment with business goals. Identify and source potential products by evaluating suppliers supply chain capabilities and cost structures.
• Drive performance by achieving sourcing, sales, and margin targets while maintaining a strong focus on KPIs. Monitor SKU and supplier performance, analyze market trends, and implement improvement initiatives to enhance business results.
• Build and maintain strong supplier relationships to support initiatives such as COGS renegotiation and clearance of slow-moving SKUs. Collaborate with cross-functional teams,including onboarding, warehouse, operations, and finance, to ensure smooth execution and continuous improvement across processes.
• Assist suppliers in resolving various challenges they encounter within the SCS business. Provide guidance and support to help them navigate operational hurdles, ensuring they can effectively contribute to the overall success of the program.
• Requirements: A goal-oriented mindset with strong resilience under pressure. Ability to maintain focus and productivity in fast-paced and challenging environments.
• Minimum of 1-2 years of experience in procurement, sourcing, or supply chain management, preferably in a retail or e-commerce environment. Good communication skills. Fluent Chinese speakers are preferred.
• Ability to effectively communicate with suppliers and cross-functional teams, fostering collaboration and understanding.
• Proven negotiation skills with a strong ability to influence and persuade suppliers. Experience in managing complex negotiations and achieving favorable outcomes.
• Strong ability to identify issues and develop effective solutions.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Gather and develop business requirements; construct workflow diagrams and technical documentation; communicate product features; review BRD / PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, provide consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyze, support and develop the feasibility of requirements, project plans, schedul ...
• Manage all change requests, keep track of the timeline, validate all schedule impacts, and communicate changes to all teams.
• Work cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product / enhancements.
• Monitor project progress by tracking activities; resolving issues; recommending actions to ensure timely completion.
• Requirements: Minimum 1 year of experience as a Product Manager or Business Analyst in Banking platform, E-wallet, or IT solution industry.
• Proficient in working with numbers and data organization.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.
• Strong knowledge of payment services background is a plus.

Experience:

3 years required

Skills:

Project Management, Excel, English

Job type:

Full-time

• Own the initiative-based OM performance view across channels by tracking all OM-related metrics (installs, CPI, Register, Cost per Register, New Buyers, CAC, MAU growth, and others) in dashboards and surface risks/opportunities to leadership.
• Lead target & run-rate monitoring; build monthly forecasts, flag gaps early, and drive corrective actions through OM channels.
• Run project-based initiatives end-to-end (scope, timeline, risks, results) for priority projects, ensuring on-time, on-quality delivery.
• Coordinate with BI to automate reporting, improve data quality, and standardize operating metrics and definitions.
• Prepare executive-ready updates and upward management decks; synthesize insights and trade-offs to enable fast decisions.
• Drive cross-functional collaboration with channel owners and local marketing, and regional teams; resolve blockers and align on goals, resources, and timelines.
• Requirements: 3-5 years in project/program management within online/performance marketing or e-commerce; proven end-to-end ownership of cross-functional initiatives.
• Strong analytical skills (Google Sheets/Excel); fluency in e-commerce metrics and forecasting (MAU, MTU, CPI, CAC, CPO, ROI).
• Excellent stakeholder management and influence without authority; comfortable engaging senior leaders.
• Fluent in Thai & English with clear, concise writing and executive-level presentation skills.
• Self-driven, structured, and calm under pressure; thrives in a fast-paced, ambiguous environment with high ownership.

Skills:

Google Ads, Meet Deadlines, English

Job type:

Full-time

• Set up campaigns across various ad platforms including Facebook, Google Ads, Tik Tok and DV360.
• Coordinate with account managers and local teams to gather specific campaign requirements and creative assets.
• Ensure accurate implementation of campaign namings and tracking parameters.
• Refresh creative assets (banners, videos, ad text) across ad platforms.
• Campaign Monitoring and Management Regularly monitor ad delivery.
• Adjust budget and bid to follow budget plan and to optimize overall performance.
• Troubleshoot any issues related to ad delivery.
• Generate weekly spending and performance reports.
• Continuous improvement Collaborate with account managers and Ad Tech team to continually improve the efficiency of campaign setup and campaign management.
• Possess working experience, preferably in Online Marketing/ e-commerce operations/ tech company.
• Fresh graduate is also welcome to apply.
• Excellent organizational and time management skills. Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong attention to details.
• Logical thinking and problem-solving skills.
• Strong stakeholder management skills.
• Able to communicate well in English (verbal and written).
• Able to work in a fast-paced environment.

Experience:

1 year required

Skills:

Business Development, Legal, Social media, English

Job type:

Full-time

• Perform daily marketing operations tasks for Digital Products with high accuracy to drive marketing and sales activities such as media set up and slot allocation, manage and fill in marketing trackers on daily, weekly and monthly basis.
• Collaborate with internal teams to support end to end operation for marketing campaign.
• Set up campaigns and manage visibility tasks.
• Work on any assigned project-based role to drive growth for Digital Products to increase user awareness and user retention.
• Work cross-functionally with business development, graphic designer, legal, and operation teams.
• Work with graphic designers to create banners, microsites, and social media content.
• Provide suggestions on improving the operation process for more efficiency and create banners, microsites, and social media content.
• Handle ad-hoc tasks for campaign setup when needed.
• Requirements:Bachelor's degree or equivalent in marketing, business administration, or any related field.
• Minimum 1 years of working experience in marketing or related fields.
• Strong executional abilities to deliver assigned tasks on time.
• Very detail-oriented and can work in high pressure environment.
• Strong communication skills and ability to work collaboratively in a team environment.
• Proficient in English both written and oral communication.
• Work experience in e-commerce / credit industry is a plus.

Experience:

1 year required

Skills:

Business Development, Problem Solving, Excel

Job type:

Full-time

• Responsibility to ensure success of key merchants on platform including driving Revenue and smooth operation.
• Educating sellers on features, promotional campaign and market insights.
• Building good relationships and trust with sellers to understand more about their business and their key success factors.
• Interact with stakeholders of different teams to ensure products sold by new sellers receive enough visibility on the product pages.
• Implement campaigns for new sellers, analyse and report their performance.
• Interact with other local teams to share knowledge and replicate best practices.
• Forecast volume and number of new sellers and activities required to incubate them.
• Update the management team on weekly progress.
• Requirements: Bachelor s or Master s Degree in business or related fields.
• 1-3 years of experience in Key Account, Merchandiser, Offline business, Business Development would be a plus.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.
• Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT.

Skills:

Data Analysis, Finance, Excel, English

Job type:

Full-time

• Performance Tracking, Analysis & Reporting.
• Monitor and analyze weekly performance of LFF (Local Fulfillment).
• Conduct data analysis to identify key trends, gaps, and improvement opportunities across sellers and fulfillment types.
• Maintain P&L trackers and update related dashboards.
• Prepare weekly and monthly reports for internal reviews and cross-functional communication.
• Budget Allocation & Program Management.
• Support budget planning and allocation tracking for THWH programs.
• Coordinate with Finance Ops on budget utilization, P&L variance, and reconciliations.
• Track and update incentive program status across markets.
• Cross-functional Coordination.
• Liaise with CN, KR, and internal stakeholders on program tracking, issue-solving, and performance alignment.
• Participate in weekly updates, ad hoc syncs, and regional performance discussions.
• Requirements: Strong analytical and logical thinking skills.
• Detail-oriented and comfortable handling performance data.
• Proficient in Excel and Google Sheets.
• Proactive communicator with good coordination skills across teams.
• Able to work independently with strong ownership mindset.
• Fluency in English (written & spoken).

Experience:

2 years required

Skills:

Risk Management, Microsoft Office

Job type:

Full-time

• Serve as the main point of contact for gathering evidence, CCTV footage, and relevant information for assigned fraud cases.
• Coordinate with other relevant teams to prepare for interrogation sessions.
• Participate in the interrogation sessions of offenders,witnesses, and/or other relevant parties.
• Draft investigation reports.
• Act as a CCTV real-time monitor as requested or assigned by the supervisor.
• Participate in security-related projects and tasks as assigned.
• Requirements: Bachelor's degree in Laws, Political Science or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Minimum of 0-2 years of experience in Fraud Investigation, Fraud Prevention, Loss Prevention, Government Affairs, Government Relations, or Risk Management-related positions.
• Experience in the logistics industry is a plus.
• Previous experience as a Police/Military Official or other government official is advantageous.
• Familiarity with reviewing CCTV footage.
• Skills in offender interrogation or interviewing.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills.
• Proficient in GSuite or Microsoft Office.
• Must have a private vehicle and a valid driver's license.
• Availability to be on-call for emergency issues.

Experience:

1 year required

Skills:

Project Management, SQL

Job type:

Full-time

• Own E2E returns performance: set and deliver SLAs.
• Drive process optimization, root cause analysis, and incident management for SLA breaches; implement corrective measures and continuous improvement.
• Balance speed vs cost: model trade offs and recommend operational choices to optimize both customer experience and unit economics.
• Partner with internal and external parties to ensure changes are safe and SLA-compliant.
• Lead ad-hoc incident response affecting return experience and communicating status/mitigations to stakeholders and leadership.
• Requirements: 1 - 3 years in high-volume e commerce operations, preferably return operations.
• Hands-on SLA ownership, process improvement and incident management.
• Strong analytics: comfortable with metrics, dashboards and basic SQL.
• Strong stakeholder communication skills.

Experience:

3 years required

Skills:

Business Development, English

Job type:

Full-time

• Perform User Acceptance Test (UAT) for newly implemented functions.
• Design and generate training materials for internal and external users.
• Analyze, align, and evaluate business requirements, feasibility, and value of the feature requests with both business and regional product teams to deliver a comprehensive and accurate Business Requirement Document (BRD).
• Drive and own high-level strategic initiatives, and simultaneously, hands-on with the ability to roll up your sleeves and get things done.
• Requirements: Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking are a must to collaborate with internal stakeholders, both local and regional.
• Ability to work in a fast-paced and dynamic environment.
• 1-3 years of work experience in the E-Commerce, Internet service industry, Business Development, or Operations is a plus.
• Experience in driving changes and AI implementation is a plus.

Experience:

5 years required

Skills:

Excel, Problem Solving

Job type:

Full-time

• Develop and manage a portfolio of agency partners, fostering strong relationships to drive mutual business growth and long-term collaboration.
• Strategically allocate tasks to agency partners based on data-driven insights and operational logic to maximize efficiency and increase overall contribution.
• Continuously monitor task volumes and earnings across agencies to ensure fair distribution and maintain motivation among partners.
• Act as a key liaison between agencies and internal stakeholders, ensuring smooth coordination and timely resolution of issues.
• Oversee the payment process with a solid understanding of payment structures and performance metrics, ensuring accuracy and transparency.
• Requirements: Bachelor's degree or above in business, marketing, communications, or a related field.
• 3 - 5 years of professional experience from E-commerce, Technology companies, and collaboration with agency.
• Excel in logical thinking and problem solving skills.
• Excellent organizational, interpersonal, and communication skills to collaborate with cross functional teams.

Experience:

5 years required

Skills:

Project Management, English

Job type:

Full-time

• Develop and execute end-to-end marketing projects to achieve business targets and KPIs for the cash loan service, SEasyCash.
• Deliver cross-selling initiatives across Sea Limited s ecosystem, including e-wallets, e-commerce, and digital products.
• Identify and explore external partnerships and synergies to drive growth and expand the reach of the cash loan service.
• Collaborate closely with the local BD team and regional teams to ensure smooth execution of marketing initiatives.
• Work with the regional team to evaluate budgets, track campaign performance, and provide data-driven insights for continuous improvement.
• Lead and manage ad-hoc marketing projects and special initiatives as required.
• Requirements: Bachelor degree and above in marketing, business administration, or any related field.
• 3 - 5 years of working experience in marketing-related fields.
• Work experience in project management or similar role.
• Proven track record in driving growth and managing marketing campaigns end-to-end.
• Excellent attention to details with the ability to deliver high-quality work on time.
• Strong communication skills and ability to work collaboratively with stakeholders.
• High proficiency in English both written and oral communication.
• Work experience in loan / financial industry is a plus.

Experience:

1 year required

Skills:

SQL, Python, Excel, English

Job type:

Full-time

• Developing reports, dashboards, analysis and some automations (will be generally with SQL, PYTHON, EXCEL, in-House tools).
• Assisting the various business units as a discussion partner to plan, strategise, and grow business by enabling data-driven decision-making.
• Serving as in-consultant who simplifies complex terminologies into more understandable insights to our internal clients.
• Producing actionable insights that will be used to support or devise new strategies.
• Requirements Master's or bachelor's degree in quantitative fields or a relevant field (e.g. Data Science/Computer Science) of study.
• 1-3 years experience in Data Analyst field.
• Experience using SQL languages for querying (Python is a plus).
• Experience working with multiple stakeholders across various divisions.
• Ability to make inferences from data and devise an appropriate course of actions.
• Time management to deliver deadlines.
• Satisfactory understanding of English.
• Comfortable working with large data sets and numbers.
• Self-starter with a can-do attitude.

Skills:

Financial Reporting, Data Analysis, Accounting, English

Job type:

Full-time

• Reconcile payment transactions by comparing and correcting data to verify accuracy.
• Prepare, review, and verify reports to support payment and financial reporting processes.
• Identify and improve financial status by analyzing results, monitoring variances, identifying trends, and proposing changes to management.
• Prepare and perform data analysis reports upon request.
• Work closely with other teams to develop new reports and provide insights on projects and transactions related to payment and financial reporting.
• Review testing results on new features related to payment and financial reporting and provide suggestions for changes and concerns.
• Requirements: Bachelor's Degree in Accounting, Finance, Economics and Business Administration.
• Detail oriented.
• Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player.
• Have a moderate level of English writing and communication skills.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
• Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
• Prioritization & Impact Assessment, assess issue severity and prioritize fixes to en ...
• Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
• Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.
• Requirements: Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced with minimal assistance and dynamic environment.
• Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

Experience:

1 year required

Skills:

Social media, Good Communication Skills

Job type:

Full-time

• Assist in the execution of ATL and BTL brand campaigns across platforms, including digital, social media, in-app, and offline channels.
• Coordinate the campaign rollout plans and timelines with internal stakeholders (e.g., production, campaign, and media teams).
• Develop campaign messaging and creative briefs that align with the overall brand strategy.
• Work with internal teams and media partners to review assets and ensure quality and brand consistency.
• Able to turn ideas into a clear, visually engaging presentation.
• Track campaign performance and compile reports or post-campaign summaries.
• Monitor market trends, competitor activities, and brand sentiment to provide insights for ongoing communication strategies.
• Execute communication plans and align with cross-functional teams to ensure consistent messaging and synchronized timelines.
• Requirements: Bachelor s degree or higher in Marketing, Communication Arts, Liberal Arts, or a related field.
• 1-2 years of experience in marketing, communications, or campaign execution (experience from internships or agencies in the creative or media planning industry is a plus).
• Strong attention to detail with the ability to manage timelines and multiple tasks effectively (experience in project coordination or PMO is a plus).
• Basic understanding of branding principles and marketing channels (i.e. ATL, BTL, digital media, social media).
• Team player with good communication skills and the ability to adapt quickly in a fast-paced environment.
• Proficient in Google Workspace; familiarity with creative or design tools is a plus.
• Creative mindset with an interest in exploring social media trends and generating fresh campaign ideas.
• Curious and up-to-date with the latest marketing and digital trends.

Experience:

2 years required

Skills:

SQL, Python, Automation, English

Job type:

Full-time

• Act as project owner to prepare, process, and validate data for business needs.
• Collaborate with stakeholders on building data pipeline and gather into internal tables using SQL, Inhouse-tools and Python.
• Develop reports, dashboards, and automation solutions using SPARK, SQL, Python, Excel, and in-house tools as business requirements.
• Ensure data integrity by sanitizing, validating, and aligning numbers with accurate logic.
• Proactively seek data insights and make data-driven recommendations to the business team.
• Requirements: Master's or bachelor's degree in quantitative or relevant fields.
• 2-5 years of experience in Data Analytics, Business Intelligence, or Data Engineering or similar roles in fast-growing industries.
• Experience in project & stakeholder management.
• Strong SQL skills for data querying and Excel proficiency (Python is a plus).
• Strong English communication skills, both verbal and written.
• Detail-oriented with a passion for building from the ground up.

Experience:

3 years required

Skills:

eCommerce

Job type:

Full-time

• Be a subject-matter expert in Shopee Features, SOPs, systems and tools, and all changes related to customer service.
• Identify training needs to meet quality standards and enable knowledge retention, good behaviors & skills practices.
• Design essential learning solutions that build competencies/address KPIs deficits/enable business outcomes with real-life applicable practice.
• Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials.
• Train/educate and advise contact center agents, leads and QAs on Shopee Features, SOPs, tools, and relevant service soft skills.
• Lead Train-the-Trainer sessions as a master trainer for key programs.
• Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application.
• Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy, and thoroughness.
• Keep track of training progress and provide reports for stakeholders.
• Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
• Requirements: Bachelor's Degree in education, human resources, or any related field.
• At least 3 years experience in training, preferably in Customer service.
• Experience in coaching, or mentoring others.
• Strong Facilitation, Communication, and interpersonal skills.
• Proficient in tools such as Google Sheets, Learning Management Systems (LMS), Google Slides and Powerpoint.
• Experience in eCommerce platforms is a plus.
• Ability to adapt to a fast-paced, dynamic work environment and drive positive change.

Skills:

Data Analysis, Automation

Job type:

Full-time

• Lead strategic projects focused on maximizing productivity and optimizing Customer Service operations, ensuring timely delivery and measurable business outcomes.
• Conduct end-to-end data analysis and deep-dive root cause analysis (RCA) on core CS metrics to identify friction points and deliver actionable, data-driven insights to management.
• Create, maintain, and optimize reporting infrastructure (dashboards and recurring reports) using BI tools to answer key business questions and monitor operational healt ...
• Drive efficiency improvements and support AI/automation initiatives by providing data groundwork, analysis, and validation required for implementation and tracking ROI.
• Serve as the primary Data Liaison between the Customer Service Operations team and the Business Intelligence (BI)/Data Engineering teams, translating challenges into precise data requirements.
• Communicate complex analytical findings and strategic recommendations to senior management and cross-functional stakeholders in a clear, concise, and logical manner.
• Requirements: Bachelor's Degree in any related field.
• Strong understanding of statistical concepts (e.g., hypothesis testing, correlation, regression) to identify trends, measure the impact of initiatives, and conduct root cause analysis.
• Proficiency in Microsoft Excel/Google Sheets and BI tools for data cleaning, ad-hoc analysis, and design, build, and maintain actionable dashboards and reports.
• Strong interpersonal skills for collaborating with other teams (BI, Marketing, Product) and managing expectations while driving consensus.
• Ability to own and drive initiatives to measurable completion, delivering productivity improvements as outlined in the overview.

Experience:

2 years required

Skills:

Social media, Business Development, Problem Solving, English

Job type:

Full-time

• Relationship management - Act as the main point of contact for key clients, build strong, long-term relationships, and ensure client satisfaction.
• Strategic planning - Develop and implement tailored account strategies that align with both strategic sellers goals and Shopee focus to drive growth.
• Performance analysis - Analyze data to identify trends, measure performance, and present business reviews to showcase achievements and future opportunities with sellers.
• Problem-solving - Address and resolve sellers issues, complaints and challenges to ensure smooth relationship.
• Key account management for social sellers on Shopee's platform.
• Ensure the growth of sellers under management both in term of transaction volume and social program participations.
• Ability to foster relationship and pitch key social programs to sellers over the phone and in-person.
• Ability to manage large volume of phone calls for key account management follow-ups and sales pitch.
• Educate sellers on the details and benefits of the core Shopee s platform program and Shopee s social commerce program.
• Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media.
• Build long-term relationship and foster trust with sellers under management.
• Negotiate deals with sellers within the parameters of the program that Shopee have determined.
• Requirements: Bachelor or Master Degree.
• 2-3 years of experiences in Key Account Management, Business Development and Sales.
• Strong interests in e-commerce and social media.
• Prior experiences in social media related role would be a plus.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Logical thinking and strong problem solving skills.
• Good command of English and Thai.
• Experience in Key Account Management, Merchandiser, Offline Business, Business Development would be a plus.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person.

Experience:

2 years required

Skills:

SQL, English

Job type:

Full-time

• Manage end-to-end marketing initiatives such as CRM to drive new user acquisition and retention, including mechanics planning, budget optimization, user segment breakdown, testing and performance analysis.
• Regularly review and analyze key marketing metrics to provide insights that guide decision-making for campaign improvement.
• Conduct data-driven analysis to provide actionable insights and recommendations for current business direction on ShopeePay, Digital Products and Credit businesses.
• Design analysis framework, extract relevant data, run in-depth analysis, and deliver findings using suitable visualization and reporting tools to communicate and collaborate with related stakeholders.
• Support other special projects as requested.
• Requirements: At least 1 - 2 years of work experiences in areas of marketing analytics, business analytics, data analytics, strategy consulting, e-commerce or tech industries.
• Strong technical skills with experience in SQL is a must.
• Intermediate MS Excel and Google Sheet skills, capable of utilizing different formulas and features to drive desired result.
• Strong analytical and logical reasoning skills.
• Strong sense of ownership over their work and long-term goals; a self-starter.
• Excellent communication skills in both written and verbal format in Thai and English.
• Reliable and good team player who enjoys a fast-paced and iterative environment.

Experience:

2 years required

Skills:

Research, Business Development, Usability Testing

Job type:

Full-time

• Design the most appropriate research approach to answer each key business question; select suitable methodologies.
• Lead end-to-end research projects: from clarifying objectives, methodology planning, buyer recruitment, moderation, analysis, to insightful reporting.
• Execute and analyze qualitative methodologies including in-depth interviews (IDIs), focus group discussions (FGDs), diary studies, and immersion research related to e-commerce buyer behavior.
• Translate qualitative findings into clear, actionable recommendations tailored for stakeholders in Marketing, Business Development, Product, and Operations.
• Collaborate effectively with internal teams and external research agencies, ensuring high-quality outcomes from external partners.
• Occasionally support or conduct usability testing, persona development, and user journey studies especially valuable when collaborating with product or UX teams.
• Support buyer recruitment for qualitative studies and immersion trips, including screening and facilitating sessions.
• Monitor industry trends and platform dynamics to contextualize insights and spot growth opportunities.
• Requirements: Bachelor's Degree in a related discipline (e.g., Marketing, Psychology, Sociology, Communication, or Business Administration).
• 2-3 years of experience in Market Research, with strong hands-on experience in qualitative research; agency-side experience is a plus.
• Strong understanding of qualitative research frameworks, and ability to recommend the right methodology to best answer different types of research questions.
• Demonstrated creativity and an innovative mindset, with the ability to approach research challenges from fresh perspectives.
• Experience in managing end-to-end qualitative research projects from framing research objectives, designing guides, buyer recruitment, moderation, analysis, to final reporting.
• Proficiency in Excel and Google Suite (e.g., Google Sheets, Docs, and Slides), familiar with Lyssna/Hotjar is a plus.
• Excellent storytelling and communication skills (written and verbal), with the ability to engage stakeholders across functions and levels.
• Detail-oriented, able to manage multiple tasks independently, meet deadlines, and thrive in a fast-paced environment.

Experience:

5 years required

Job type:

Full-time

• Handle end-to-end subcontractor management process.
• Work with internal and external stakeholders to support new staff and manpower operations practices.
• Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Define sourcing plans and programs to effectively and efficiently meet the business manpower (short-long term employee) requirements.
• Support Operations team for daily operations.
• Monitor monthly & daily performance of each subcontractor.
• Requirements: Bachelor or Master Degree in any fields.
• 1-5 years of working experiences in HR Recruitment or subcontract management.
• Excellent analytical skills, negotiating, and coordinate with internal and external stakeholders.
• Ability to independently lead operational team on-site, engage in discussions with various -internal and external stakeholders.
• Experience in the warehouse industry is a plus.
• Capable of working under pressure and a positive attitude.
• Proficient in Microsoft Excel or Google Sheets.

Skills:

Microsoft Office

Job type:

Full-time

• Support Line haul Operations team for daily operations (To be the key contact point of all parties both internal and external).
• Reconcile and create Daily truck usage report or any other report.
• Support Linehaul ground operation.
• Recheck and follow all trucks to arrive On-time at each stations.
• Coordinate with subcontractor company to inform daily operation issue or calling extra truck.
• Coordinate with subcontractor company to inform/adjust number of truck need or truck scheduling.
• Planning daily truck usage to support daily operation.
• Efficiently manage number of truck needed to cope with daily parcel.
• Others task related to Linehaul Scope.
• Requirements: Bachelor's degree in Logistic, Business Administration, Supply chain or related field.
• Availability to work on Mon-Sat.
• Experience in the logistics industry is a plus.
• Having experience in Administration, Coordinator or related field is a plus.
• Excellent in communication, negotiating, and co-ordinate with internal and external stakeholders.
• Moderate in Microsoft office or G Sheet skills.

Experience:

1 year required

Skills:

Business Development, Social media, Problem Solving, English

Job type:

Full-time

• Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation.
• Educating sellers on Shopee features, Shopee promotional campaigns and market insights.
• Building good relationships and trust with merchants to understand more about their business and their key success factors.
• Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages.
• Implement campaigns for new sellers, analyse and report their performance.
• Interact with other local teams to share knowledge and replicate best practices.
• Forecast volume and number of new sellers and activities required to incubate them.
• Update the management team on weekly progress.
• Requirements: Bachelor s Degree in Marketing, Business, Economics, or related field. (Fresh Graduate is welcome.).
• 1-3 years of experiences in Key Account Management, Business Development and Sales.
• Strong interests in e-commerce and social media.
• Prior experiences in social media related role would be a plus.
• Ability to adapt and thrive in fast-pace dynamic environment.
• Logical thinking and strong problem solving skills.
• Good command of English and Thai.

Experience:

5 years required

Skills:

Finance, Problem Solving, Negotiation, English

Job type:

Full-time

• Ensuring continuous creative improvement for the cycle count process through problem identification and problem analysis.
• Monitor and improve productivity of cycle count team.
• Improve inventory accuracy and identify cause of errors in consumable and seller inventory stock accuracy.
• Deliver inventory (cycle count) performance to align with plan and finance standard.
• Manage cycle count plan in WMS to align with Regional plan.
• Monitor Expired, Aging and non-moving stock in inventory.
• Managed inventory write off stock to align with finance and auditor standard.
• Prepare weekly reports such as damage, aging, expired, inventory on hand, etc.
• Deliver strong leadership, influencing and collaboration skills in working with the senior business teams on the strategy and execution of operational plans for the benefit of the company and long-term business success.
• To perform any other duties assigned by Manager.
• Requirements: Bachelor s Degree or higher in Logistic management, supply chain or any related field.
• At least 3-5 years of working experience for Inventory management (e-commerce is highly preferred).
• Experience in Inventory Cycle Count will be advantage.
• Be able to communicate in English.
• Problem solving skills and Conflict management.
• Ability to work under deadlines and pressure.
• Good interpersonal, communication and negotiation skills.
• Good team player.
• Proficient with Microsoft Excel.
• Able to work on shift and day-off when required.

Experience:

3 years required

Skills:

Problem Solving, Excel, SQL, English

Job type:

Full-time

• Work on a big scale project to come up with high level business strategy.
• Define KPI and top-line target for key business metrics for commercial team to followed.
• Face high business challenges to utilize and improve problem solving skill with high learning curves.
• Job Description: Strategically design scheme and improve monthly KPI to drive the organization to reach the target.
• Analyze complex data to find valuable insights in order to drive business performance.
• Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
• Organize and optimize project resources (budget, timeline, workforce).
• Coordinate with internal teams and external partners to solve errors.
• Requirements: Minimum Bachelor's degree in management, business or any related field.
• Minimum 3 years of work experience in related fields.
• Strong Excel skill is required.
• Basic SQL skill is required.
• Good communication and presentation skills, both speaking and written in Thai and English.
• Strong analytical skill and able to make judgement based on logical reasons.
• Good team players and leadership skills with growth mindset.
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines.
• Flexible in working hours (issues that require attention can occur outside normal working hours).

Job type:

Full-time

• Job Description: Ensure that performance of temp and full time staff followed WI Monitor and record counting and reconcile stock data in WMS including recheck transaction product item with location vs WMS Count stock daily Monitor the process and analyse to team staff Communicate and coordinate with other team Support all function process in Cycle Count team and other department Responsible of their own area by relocating or arranging the item and keep working area clean and tidy To perform any other duties assigned by Team lead or supervisor
• Requirements: Junior high school or above Working experience in warehousing is preferred Ability to work under deadlines and pressure Good interpersonal, communication and negotiation skills Good team player Able to use or have some experience to use PDA Able to work on shift and day-off when required

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.