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Skills:

Industry trends

Job type:

Full-time

• Identify key opinion leaders (KOLs) in the industry, expert speakers, and well-known academicians who can deliver the defined curriculum provide technical and clinical insight with real-world applications.
• Help create convincing communication concepts in cooperation with marketing and external partners.
• Responsible for management of all educational content and materials related to the diagnostics product lines and associated disease states, related industry trends and ...
• Communicate clearly and work collaboratively with internal teams to ensure the same goals achievement.
• Functional management by participating in and driving interdisciplinary project teams.
• Contribute to a flow of relevant publications.
• Create a review of relevant publications and deeply analysis for the scientific communication.
• Initiate an advisory board for gaining insights.
• Develop training and educational materials and programs for Sales & Marketing.
• Bachelors' degree with Pharmacy or Doctoral degree (MD or PhD in Sciences).
• Experience in pharmaceutical industry especially in Medical Affairs is preferred.
• Good presentation and communication skills.
• Good interpersonal skills.
• Requisition Number: 217751 Job Function: Regulatory Services

Experience:

5 years required

Skills:

CSS, Problem Solving, Assurance, English

Job type:

Full-time

• Drive best-in-market customer experience and sustainable development of Customer.
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.
• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal.
• In-depth knowledge of Standard Operating Procedures and Quality Assurance.
• In-depth understanding and knowledge of customer requirements and challenges.
• Strong Continuous Improvement mindset.
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

3 years required

Skills:

Problem Solving, Negotiation

Job type:

Full-time

• Achieve the sales target as defined by the key Account Manager/Brand Manager.
• Create & implement the sales plan and promotional activities with the strategies and tactics guideline.
• Remind the key message, full detailing of the focus products responsible to Key Doctors/Key Opinion Leaders to ensure the key points have been delivered properly.
• Responsible for report and update activities, competitor, customer information and market situation in each account to the Key Account Manager/Brand Manager.
• Provide intensive product knowledge to client/customer/key doctor and assist in organizing product training for staff (if needed).
• Perform other tasks assigned by superior.
• Build strong relationship with store managers of chain Drugstores.
• Ensure the promotion and in-store activities of the assigned product are in place (at the right place and at the right time) as agreed with the customer.
• Job requirements Functional skills and knowledge:Knowledge of Pharmaceutical industry.
• Problem Solving & Decision Making skill.
• Negotiation Skill.
• Result Oriented Soft skills.
• Interpersonal Skill Education.
• Bachelor s Degree in Business Administration or related fields.
• Work experience:Minimum 3 years of experience in related fields.
• Requisition Number: 221890 Job Function: Sales

Skills:

Data Analysis, Enthusiastic, English

Job type:

Full-time

• Assisting in end-to-end recruitment drives, from sourcing high-potential candidates to managing interview logistics.
• Developing and maintaining relationships with local universities for campus hiring and trainee programs.
• Talent Management & Development (L&D): Supporting the design and execution of training programs, performance management cycles, and employee engagement initiatives specific to the Thai market.
• Analyzing employee feedback to identify areas for talent growth and culture enhancement.
• Compensation & Benefits (C&B) / HR Operations: Assisting with data analysis for local salary benchmarking and workforce planning.
• Streamlining HR processes and leveraging HRIS (Human Resources Information Systems) to improve efficiency across the Thai office.
• HR Business Partnering (HRBP): Working alongside seasoned HRBPs to support specific business units (e.g., Tech, Marketing, Operations).
• Providing day-to-day HR support, helping teams navigate challenges and maximize performance.
• Who We Are Looking For We are seeking high-potential, adaptable, and data-driven individuals who thrive in a challenging and high-growth environment unique to the Thai market.
• Mandatory Requirements: A recent graduate (within the last 12 months) with a Bachelor's degree in any discipline. While degrees in HR, Business, Psychology, or related fields are helpful, we welcome all majors demonstrating strong analytical and interpersonal skills.
• A strong academic track record.
• Fluency in Thai and English (both written and verbal) is essential for stakeholder engagement.
• Willingness to learn, a high degree of proactivity, and exceptional adaptability.
• Ideal Attributes (What Makes You Stand Out): Analytical Mindset: Comfortable working with data and spreadsheets; able to draw meaningful insights from metrics to solve organizational problems.
• Exceptional Communication: Articulate and empathetic, capable of building rapport and trust with diverse local and international stakeholders.
• Problem Solver: Highly resourceful and quick-thinking, always seeking efficient ways to improve processes.
• Team Player: Enthusiastic about collaborating across different teams and functions in a fast-paced, dynamic culture.
• Passion for People: A genuine interest in organizational dynamics, employee motivation, and fostering a positive, high-performing culture.

Experience:

1 year required

Job type:

Full-time

Additional InformationHow to Apply: Applicants are required to complete the screening questions. In addition applicants must include a motivational letter as part of their application. There is a specific section in INSPIRA which allows for this. The letter should detail a technical proposal outlining your approach to achieving the deliverables specified in the job description, with examples of relevant methodologies, tools, or strategies you have successfully employed in similar projects. Additionally, please provide a financial proposal with a proposed consultancy fee per deliver ...

Job type:

Full-time

Additional InformationNot available. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Experience:

3 years required

Skills:

Problem Solving

Job type:

Full-time

• Achieve sales targets within budgetary constraints, through selling, negotiating and executing the company s 4P objectives with key trade sectors.
• Develop and maintain sound mutually beneficial both trade and concessionaire relationships.
• Achieve distribution within specific trade sectors of new products at store level.
• Keep the field force informed of negotiated activities and supply appropriate departments with sales information.
• Seek opportunities for exploitation for the company s benefit and effectively utilize technology, both internally and externally.
• Inform planning of all sales forecasts well in advance.
• Analyse the competitor strategies and keep the business informed.
• Ensure that our products are on shelf with the correct space allocation.
• Manage a team of sales representatives / agents.
• Provide training such as selling skills, products knowledge to concessionaires sales force.
• Ensure a controlled stock level at concessionaires are in-line with the company targe.
• Ensure distributors/concessionaires sales structure, P&L are up to date.
• The experience we're looking for.
• At least 3 year of experience in Sales General Trade Channel, CPG, and FMCG is essential.
• Familiar with distributor management system & environment in northeast sector.
• Bachelor Degree in any related filed.
• Able to travel and work in up country, especially in Northeast.
• Able to work on a trip (20+ days) basis Possess a Thai Driving License with own vehicle.
• Able to communicate well in Thai language in written, spoken and reading.
• The skills for success.
• Account/Stakeholder Management.
• Business/Commercial Acumens.
• Problem Solving and Create Solution.
• Negotiation and Influencing.
• Financial mind set.
• Operation and Execution in store.
• Understanding GT Retail Landscape.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Experience:

2 years required

Skills:

SAP, Teamwork, English

Job type:

Full-time

• Engage clients in workshops and interviews to analyze process and reporting requirements.
• Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions.
• Design target state SAP solutions for clients. Influence clients thinking in adopting leading/ standard practices while developing target state.
• Analyze application landscape to design interfaces to SAP solution.
• Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.
• Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover.
• Support change management execution by developing training material, delivering training and supporting users post cutover.
• Develop relationships with internal and external stakeholders.
• Your role as a leader: At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• Requirement:A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Good understanding of SAP implementation methodology.
• Consultant will require a minimum of 2 years of experience in SAP Data Migration, preferably with 1 end to end full life cycle implementations.
• SAP S/4 HANA experience is an advantage.
• Familair with Oil&Gas business process is a big plus.
• Demonstrated success in multi-cultural work environment.
• Sound understanding of business process, industry nuances and leading practices in area of focus.
• Good communication and presentation skills in English to build relationship and work closely with client stakeholders.
• Ability to facilitate effective workshops to lead target state design.
• Demonstrated excellence in conceiving and executing SAP solution.
• Sound business acumen, teamwork and leadership qualities.
• Willingness to work outside of office base and most of all.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 112224In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

5 years required

Skills:

Compliance, English

Job type:

Full-time

• Update and Establish Policies: Develop and implement the latest policies and procedures for AML/KYC, ensuring alignment with current regulations and our network standards.
• Risk Assessment and Planning: Conduct thorough AML risk assessments and craft a comprehensive annual plan to address potential challenges.
• Mitigate Money Laundering Risks: Implement effective measures to reduce money laundering risks, including customer due diligence guidelines that adhere to the latest An ...
• Advisory Support: Offer expert advice to various departments, ensuring all actions align with AML/KYC procedures.
• Training and Awareness: Lead training sessions for partners and staff to enhance understanding of AML/KYC procedures, relevant laws, and policy requirements.
• Due Diligence Review: Oversee AML client due diligence checks, review all pertinent documents, and approve the issuance of AMLCDD reports.
• Quarterly Compliance Testing: Conduct regular AML compliance tests to confirm adherence to established processes.
• Annual Process Review: Support the annual evaluation of the design and effectiveness of AML-related processes and controls.
• A university degree is required.
• At least 5 years of relevant experience, ideally in AML/KYC, though not mandatory.
• Experience in financial services, particularly in risk, compliance, or financial crime, is advantageous.
• Familiarity with the regulatory environment is beneficial.
• Strong analytical abilities and attention to detail are essential.
• Fluency in both English and Thai, in both spoken and written forms.
• Excellent communication skills, with the ability to engage effectively with all management levels.
• To help us comply with PDPA rules, please don't include your religion or racial information on your CV.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity, Business Process Improvement, Business Process Modeling, Business Risk, Business Risk Identification, Coaching and Feedback, Communication, Contract Negotiation, Contractual Risk Mitigation, Corporate Governance, Creativity, Crisis Management, Data Analysis and Interpretation, Embracing Change, Emotional Regulation, Empathy, Enterprise Risk Management (ERM), Governance Risk Compliance (GRC), Inclusion, Intellectual Curiosity, Learning Agility {+ 27 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.
• February 28, 2026

Experience:

5 years required

Skills:

Assurance, Teamwork, English

Job type:

Full-time

• Day to day support on help desk Methodology consulting to the practice.
• Collect and identify the current practical issues from the practice to data analytic and reporting.
• Prepare and launch the best practice, Tip & Guidance to the practice along the audit process.
• Join and gather the highlights and content from the Global Assurance Quality - Methodology, Asia Pacific, other levels to make the local communication.
• Perform the file review for coaching purpose and gathering practical issues.
• Provide the formal consultation to practise on ad-hoc basis.
• Provide the activities related to audit efficiency improvement.
• Join the Manager meeting at Group Level to capture and share the Methodology communication and issues between the audit practise and M&T Member.
• Provide the annual training to the practise base on annual Audit Quality Program (AQP) to practise.
• Manager level.
• At least 5 years of work experience in audit filed.
• Good service mind and communication skill.
• Good technical skills, including knowledge of auditing standards.
• Ability to write professionally in English.
• Good teamwork and interpersonal skills.
• Strong presentation and teaching skills.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

Skills:

Procurement, Project Management, Negotiation, English

Job type:

Full-time

• Lead and manage projects from initiation to completion.
• Develop comprehensive project plans and communication documents.
• Communicate project expectations clearly and effectively to team members and stakeholders.
• Coordinate with cross-functional teams (R&D, Quality, Procurement, Manufacturing, Marketing) for smooth execution.
• Set and manage project expectations, timelines, and deliverables.
• Delegate tasks and monitor progress.
• Identify and resolve project issues and conflicts.
• Track dependencies and critical paths to ensure timely delivery.
• Prepare and present progress reports, proposals, and documentation.
• Proactively manage scope changes and devise contingency plans.
• Bachelor s Degree in Sciences or related fields.
• Proven project management experience (preferably in FMCG).
• Experience in multi-functional and multinational project environments.
• Strong communication skills across all organizational levels.
• Excellent written and verbal English proficiency.
• Detail-oriented with strong analytical and negotiation skills.
• Ability to coach and train stakeholders effectively.
• Proficient in Microsoft Office Suite (including MS Project).
• SAP knowledge/experience is an advantage.

Experience:

1 year required

Skills:

Express, English

Job type:

Full-time

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Minimum years experience required.
• Over 1 years of experiences.
• Additional application instructions.
• Good English communication and Team work.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Skills:

English

Job type:

Full-time

• Interpret conversations and communications between Chinese and Thai/English speakers in meetings, and daily operations (warehouse/logistics).
• Translate documents, emails, reports, and other business materials from Chinese to Thai/English and vice versa.
• Assist in cross-cultural communication to ensure smooth business operations.
• Coordinate with various departments to ensure accurate communication and task execution.
• Maintain confidentiality and professionalism at all times.
• Experience in E-commerce / Logistic business will be advantage.
• Requirements: Bachelor s degree in Chinese Language, Business Chinese, or related field.
• Proficient in Chinese (Mandarin), both spoken and written (HSK Level 5 or above is a plus).(Can relax but oral Chinese is a must).
• Strong command of Thai and/or English communication.
• Previous experience in interpretation or translation is preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent interpersonal and cross-cultural communication skills.
• Willingness to travel or work flexible hours if required.
• Able to work at Samut Sakhon (Ekachai Rd.).

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Teaching, Thai, English

Job type:

Full-time

• Visiting customers on a regular basis along with the sales team in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from housekeeping manager to purchase & hotel/restaurant manager.
• Training the customer's team on how to safely & successfully use the company's products, which includes cleaning chemicals & dispenser systems.
• Developing the training arm of the business by setting up all our training protocols, training processes, and a training center, both for our internal use & for training our clients.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Communicating regularly with our production line in order to finetune customer requirements, adapt & expand to cater to new market demands.
• Fluent in Thai & profficient in English.
• Experience in the cleaning industry.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in helping pivot a core function of a business.
• This job is for someone who is passionate about the hospitality, F&B & industrial sales (chemical) industry.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Experience:

5 years required

Skills:

Compliance

Job type:

Full-time

• Identify and assess potential hazards and risks in the workplace.
• Develop and implement strategies to eliminate or control those risks.
• Conduct regular inspections and audits to ensure compliance with safety standards.
• Ensure that all policies and procedures are up-to-date and compliant with relevant regulations.
• Provide training to employees on health and safety procedures and regulations.
• Investigate workplace incidents and accidents to determine root causes.
• Assist with emergency response during actual incidents.
• Requirements: Bachelor's degree in Occupational Health & Safety or a related field, graduate with adequate *HSE qualifications/accreditation.
• 3-5 years of work experience in as HSE professional.
• Experience in delivering HSE training, performing HSE audits and incident investigation.
• Excellent communication, leadership, and problem-solving skills.
• Strong knowledge of local and international HSE regulations and best practices.
• Able to work with limited supervision and deliver results within challenging deadlines and under pressure.

Skills:

Assurance, Excel, Public Speaking, English

Job type:

Full-time

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Education requirement - Diploma/Degree and above.
• Proficiency in English and Thai is required.
• 2 years experience managing account management project as a TL of a BPO company.
• Knowledge of basic KPIs and advance KPIs.
• Ability to work across shifts and also support the team training and quality..
• Job DescriptionTo manage a team of associates, doing account management.
• Manage both internal & client side KPIs.
• Responsible for team performance management and hygiene.
• Experience in account management, growth projects in a 24/7 account is a plus.

Skills:

Budgeting

Job type:

Full-time

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
• Minimum years experience required.
• Add here AND change text color to black or remove bullet and section title if not applicable.
• Additional application instructions.
• Add here AND change text color to black or remove bullet and section title if not applicable.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

Experience:

2 years required

Skills:

Assurance, Public Speaking, English

Job type:

Full-time

• Managing a team of QAs in the LOB/Program.
• Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
• (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
• Governing Dispute Managemnet Process.
• Managing internal & external stakeholder expectations.
• Training and Refreshers coordination with the training team for new/existing QAs.
• Support and mentor new QAs & managing their monthly scorecard.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
• Sharing weekly/monthky performance dashboard.
• Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
• Conducting quality sessions with new hires.
• Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in Thai and English.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.
• Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensuring timely completion of all client deliverables.
• Prepare reports, analysis, trend & run project when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.