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Skills:

English

Job type:

Full-time

• High School diploma.
• Previous experience in Food & Beverage/Restaurant operations.
• Passion for excellent service.
• Excellent team player.
• English speaking.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• จัดเตรียมวัตถุดิบให้พร้อมสำหรับการประกอบอาหาร เช่น การชั่ง ตวง ปลอก หั่น และเตรียมส่วนผสมต่างๆ ตามเมนู.
• ตรวจสอบคุณภาพของวัตถุดิบที่ได้รับ และจัดเรียงตามหลัก เพื่อรักษาความสด.
• ประกอบอาหารให้พร้อมเสิร์ฟตามออเดอร์ของงานครัวร้อน.
• ควบคุมอุณหภูมิของเตาและอาหารให้สุกพอดี ปลอดภัยต่อการบริโภค และเป็นไปตามมาตรฐานของร้าน.
• เตรียมอาหารจานหลัก.
• ดูแลรักษาความสะอาดของพื้นที่ครัว อุปกรณ์ และเครื่องมือเครื่องใช้ให้ถูกสุขอนามัยอยู่เสมอ.
• ตรวจสอบและควบคุมคุณภาพของอาหารก่อนนำส่งไปยังลูกค้า.
• จัดการสต็อกวัตถุดิบภายในครัว และแจ้งเตือนเมื่อมีปริมาณไม่เพียงพอ.
• จัดลำดับการทำออเดอร์เพื่อให้สามารถส่งอาหารได้ตรงเวลา.
• ทำงานร่วมกับพนักงานครัวอื่นๆ ในการเตรียมวัตถุดิบและจัดอาหารให้พร้อมเสิร์ฟ.
• ทำความสะอาดภาชนะที่ใช้ในระหว่างการทำงาน.
• ทำความสะอาดพื้นที่ครัวหลังจากเสร็จสิ้นการปฏิบัติงาน..
• เพศชาย/หญิง อายุไม่เกิน 20-40 ปี คนไทย.
• การศึกษาไม่ต่ำกว่ามัธยมศึกษาตอนต้น.
• ยินดีรับนักศึกษาจบใหม่.
• มีประสบการณ์ในธุรกิจร้านอาหาร.
• ขยัน ซื่อสัตย์ อดทน สะอาด.
• มีความมุ่งมั่นและทุ่มเทในการให้บริการระเบียบการแต่งกาย.
• ไม่มีรอยสักนอกร่มผ้า ไม่ทำสีผม.
• สามารถทำงานตามเวลาที่บริษัทกำหนด.

Job type:

Full-time

• To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team.
• To contribute to a good economic and human resources management of the restaurant, and maintaining high moral and grooming standards.
• To increase our regular clientele by networking and obtaining repeat custom.
• To maintain service standards and contribute to the briefing.
• To manage, drive and develop all service staff.
• To actively supervise restaurant open/close check lists.
• To make contribute to staff interviews and recruitment.
• To ensure the smooth guest service and operation in the restaurant.
• Conduct monthly report with stewarding regarding inventory and breakages.
• To take orders, and drive the high level of service and ensure guest satisfaction.
• To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place.
• To ensure the banking and billing are completed accurately at all times, followed by daily reports.
• To ensure the attendant record of staffs are completed with timeline and coordinate with HR for staff s benefits, recruitments, other relates.
• To liaise with suppliers in order to ensure that the restaurant is always adequately stocked (linen, chemicals etc).
• To make a request special order through BOC/PWF.
• To actively supervise training sessions to ensure that staff can perform their duties correctly.
• To supervise and support the restaurant reservations, festive and private event coordination.
• Other duties as assigned by General Manager.
• Previous experience in luxury hospitality business is a must.
• Experience in establishing recruitment, training and leadership systems.
• Prior restaurant management position in luxury environment context. Preferably in hotel & high-end F&B brand.
• Strong organization and communication skills, both verbal and written.
• Strong problem-solving skills, adaptable to change and driven to achieve results.
• Exceptional coaching skills, strong decision making, action planning and prioritization skills.
• Ability to work as a team.
• Knowledge of safety, quality control and cost control.
• Commitment to provide the highest level of support and quality service.

Skills:

Social media, Creativity

Job type:

Full-time

• เพศชายหรือหญิง อายุ 30-40 ปี.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การจัดการทั่วไป การโรงแรม หรือสาขาอื่นที่เกี่ยวข้อง.
• มีความคิดสร้างสรรค์ กระตือรือร้น ขยัน อดทน.
• สมรรถนะประจำตำแหน่ง.
• ความสามารถในการวางแผนและบริหารจัดการ.
• ความสามารถสื่อสารภาษาอังกฤษได้ดี.
• ความรู้และประสบการณ์การบริหารจัดการธุรกิจ Franchise.
• ความชำนาญเรื่อง Social Media.
• Creativity / Proactive / Organizer.

Experience:

No experience required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• Welcome and greet customers warmly, providing information about our services and products.
• Handle check-in and check-out processes efficiently, including cashier duties.
• Ensure the reception area operates smoothly and meets quality standards.
• Provide excellent customer service to enhance guest satisfaction.
• Coordinate with other departments to ensure seamless service delivery.
• Work 6 days per week.
• Bachelor s degree in any field.
• 1+ year experience in hotel or spa (preferred).
• Front desk or reception skills.
• Good English (Japanese/Chinese is a plus).
• Clear communication skills.
• Friendly and good teamwork.
• Leadership and organizational skills..

Job type:

Full-time

• Job Number25132208
• LocationRenaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-ManagementNuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida. Además de eso, se trata de construir una experiencia que sea única y memorable para el huésped. Nuestros Expertos en experiencias de los huéspedes toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía. Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento. Ya estén realizando tareas operativas, ocupándose de solicitudes de los huéspedes, completando informes o comentando eventos y lugares destacados del área local, los Expertos en la experiencia del huésped consiguen que esas transacciones sean parte de la experiencia del huésped.
• Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, respetar la confidencialidad, proteger los activos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional. Los Expertos en la experiencia del huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda). Es fundamental que los Expertos en la experiencia del huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.
• APTITUDES DESEABLES
• Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General
• (General Educational Development, GED).
• Experiencia laboral afín:No se requiere experiencia laboral afín.
• Experiencia como supervisor:No se requiere experiencia como supervisor.
• Licencia o certificación:Ninguna
• En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.En Renaissance Hotels, creemos en ayudar a los huéspedes a disfrutar del ADN de las zonas que visitan. Los huéspedes vienen para descubrir lo inesperado, sumergirse en una nueva cultura o, simplemente, aprovechar al máximo una tarde libre. Ven los viajes de negocios como una aventura, porque así ven cualquier viaje. Mientras otros se conforman con lo habitual, nuestros huéspedes ven la oportunidad de llevarse a casa una gran historia. Igual que nosotros. Buscamos a exploradores espontáneos que se unan al equipo para acercar el alma del vecindario a nuestros huéspedes. Si te atrae la idea, te invitamos a descubrir las oportunidades de empleo de Renaissance Hotels. Al unirte a Renaissance Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

Skills:

Energetic, English

Job type:

Full-time

• Welcome and assist customers in a friendly and professional manner.
• Supervise children and ensure their safety while using playground facilities.
• Maintain cleanliness and hygiene in the playground area.
• Set up, organize, and maintain play equipment and displays.
• Provide information about activities, promotions, and membership programs.
• Handle customer inquiries and report any issues to the supervisor.
• Support team operations and contribute to a positive atmosphere.
• QualificationsHigh school diploma or higher.
• Friendly, energetic, and service-minded personality.
• Enjoy working with children and families.
• Able to work on weekends and public holidays (shift-based).
• Basic English communication skills are an advantage.
• Experience in customer service, retail, or recreational business is a plus.
• Working ConditionsWorkplace: Indoor playground / shopping mall environment.
• 6 Working days // Working hours: Shift-based (including weekends & holidays).
• Join Siam Meland - Where Innovation Meets Excellence.
• Siam Meland is a joint venture between Thailand s retail icon Siam Piwat developer of Siam Paragon and ICONSIAM and China s entertainment leader Ledi Culture, operator of over 200 amusement centers nationwide. Backed by 130+ million THB in capital, we combine world-class retail and immersive entertainment to create groundbreaking lifestyle experiences.
• Be part of a team built on credibility, creativity, and global success. Your future starts here..

Skills:

Enthusiastic

Job type:

Full-time

• Provide personalised and attentive service to VIP members in the ICONSIAM VIP Lounge.
• Handle VIP member enquiries, requests and concerns in a professional and timely manner.
• Maintain detailed records and documentation related to VIP member activities and interactions.
• Collaborate with cross-functional teams to enhance the VIP member experience.
• Assist with the planning and execution of VIP member events and activities.
• Continuously seek opportunities to improve service quality and member satisfaction.
• Hours of operation:Working 5 days/week.
• Able to work in shift time (divided into 2 shifts: Morning session from 9.30 a.m. - 20.30 pm, Afternoon session from 11.00 a.m.-22.00 p.m.).
• Benefit:Base Salary + Experience + Toeic Score + Third Language.
• What we're looking for:Bachelor's degree in Liberal Arts / Humanities.
• Proficiency in English and Thai, both written and spoken (minimum TOEIC score of 550).
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity..

Skills:

English

Job type:

Full-time

• Customer Care.
• Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
• Provide assistance to customers with inquiries, concerns, and special requests.
• Handle customer cases and complaints in a professional and timely manner.
• Coordinate with internal teams to resolve issues and deliver seamless support.
• Collect and record customer feedback for continuous improvement.
• Information & Guidance.
• Provide clear, accurate, and engaging information about the New area.
• Explain concepts related to sustainability and commercial innovation to visitors.
• Support visitors in understanding facilities, services, and experiences within the space.
• Tour & Delegation Management.
• Lead guided tours and study visits for institutions, organizations, and partner delegations.
• Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
• Act as a representative for New when engaging with VIP guests or international groups.
• Standards & Operations.
• Ensure high standards of cleanliness, safety, and visitor experience within the New area.
• Represent the New brand with professionalism, enthusiasm, and service excellence..
• Bachelor s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
• Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
• Experience handling VIP guests, international delegations, or guided tours is an advantage.
• Knowledge of customer service best practices and visitor engagement.
• Ability to deliver presentations and guided tours to diverse audiences.
• Strong command of English and Thai (spoken and written); additional languages are beneficial.
• Service-minded with a welcoming personality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proactive, collaborative, and team-oriented.
• Professional appearance and conduct.
• 5 working days per week.
• Able to work in shift time (divided into 3 shifts).

Skills:

English

Job type:

Full-time

• Customer Care.
• Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
• Provide assistance to customers with inquiries, concerns, and special requests.
• Handle customer cases and complaints in a professional and timely manner.
• Coordinate with internal teams to resolve issues and deliver seamless support.
• Collect and record customer feedback for continuous improvement.
• Information & Guidance.
• Provide clear, accurate, and engaging information about the Nextopia area.
• Explain concepts related to sustainability and commercial innovation to visitors.
• Support visitors in understanding facilities, services, and experiences within the space.
• Tour & Delegation Management.
• Lead guided tours and study visits for institutions, organizations, and partner delegations.
• Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
• Act as a representative for Nextopia when engaging with VIP guests or international groups.
• Standards & Operations.
• Ensure high standards of cleanliness, safety, and visitor experience within the Nextopia area.
• Represent the Nextopia brand with professionalism, enthusiasm, and service excellence..
• Bachelor s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
• Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
• Experience handling VIP guests, international delegations, or guided tours is an advantage.
• Knowledge of customer service best practices and visitor engagement.
• Ability to deliver presentations and guided tours to diverse audiences.
• Strong command of English and Thai (spoken and written); additional languages are beneficial.
• Service-minded with a welcoming personality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proactive, collaborative, and team-oriented.
• Professional appearance and conduct.
• 5 working days per week.
• Able to work in shift time (divided into 3 shifts).

Experience:

No experience required

Skills:

Able to work as a shift, Service-Minded, Problem Solving, English, Thai

Job type:

Full-time

• Welcome and assist residents and visitors efficiently and in a friendly manner.
• Handle residents inquiries and provide accurate information about the property and services.
• Coordinate with other departments to ensure guest satisfaction and resolve any issues promptly.
• Maintain accurate records of residents information and transactions.
• Provide concierge services, including booking reservations and arranging transportation.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Previous experience in a front office or customer service role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with hotel management software is an advantage.
• Why to apply?.
• Join Collars Hospitality to be part of a team that values excellence, innovation, and true Thai hospitality. Enjoy opportunities for growth, a supportive work environment, and the chance to contribute to creating unforgettable guest experiences.

Skills:

Legal, English

Job type:

Full-time

• Operational Excellence: Oversee daily operations of the condominium, including common areas, facilities, landscaping, security, and waste management, ensuring adherence to the highest standards of quality and efficiency..
• Resident Relations: Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and professionally. Foster strong relationships and proactively anticipate resident needs to enhance satisfaction..
• Community Engagement: Organize and oversee exclusive community events and activities ...
• Education: Bachelor's degree in Hospitality Management, Business Administration, Real Estate Management, or a related field..
• Experience: Minimum of 3-5 years of experience in luxury property management, hospitality, or a similar high-end service industry..
• Fluent in Thai and English (written and spoken) is essential.
• Legal Knowledge: Familiarity with property laws and regulations..

Skills:

English

Job type:

Full-time

• Previous experience in Food & Beverage/Restaurant operation.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• Excellent English skills.

Skills:

Legal, English

Job type:

Full-time

• Operational Excellence: Oversee daily operations of the village, including common areas, facilities, landscaping, security, and waste management, ensuring adherence to the highest standards of quality and efficiency..
• Resident Relations: Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and professionally. Foster strong relationships and proactively anticipate resident needs to enhance satisfaction..
• Community Engagement: Organize and oversee exclusive community events and activities ...
• Education: Bachelor's degree in Hospitality Management, Business Administration, Real Estate Management, or a related field..
• Experience: Minimum of 3-5 years of experience in luxury property management, hospitality, or a similar high-end service industry..
• Fluent in English (written and spoken).
• Legal Knowledge: Familiarity with property laws and regulations..

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Personal networks, Sales, Thai, English

Job type:

Full-time

• Visiting medium to large scale customers on a regular basis in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from housekeeping manager to purchase & hotel/restaurant manager.
• Training the customer's team to be profficient & confident in our product usage across their organization.
• Acquiring new customers and maintaining relationships with existing ones to capture maximum market share.
• Receiving orders and coordinating with office staff for daily billing & delivery.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Following up on pending payments & resolving customer-related issues.
• Preparing sales reports and summarizing performance against targets.
• Fluent in Thai & profficient in English.
• Experience in sales.
• Preferably some level of understanding of either the hospitality, cleaning, or chemicals industry.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Candidates with personal networks in the hospitality & F&B industry are given high priority.
• Is This Job for You.
• This job is for someone who is interested in sales, especially in large scale B2B contacts.
• This job is for someone who is passionate about the hospitality & F&B supply chain.
• This job is for someone who is motivated to learn more about a transforming business.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Job type:

Full-time

• Operation.
• Thai Nation Only.
• กำกับดูแลและบริหารภาพรวมการดำเนินงาน (Operation) ของธุรกิจร้านอาหาร/เครื่องดื่มในทุกมิติ ทั้งด้านมาตรฐานการให้บริการ ประสิทธิภาพการดำเนินงาน การบริหารงบประมาณ และการขยายสาขา เพื่อให้การดำเนินธุรกิจเป็นไปอย่างมีประสิทธิผลและสอดคล้องกับเป้าหมายเชิงกลยุทธ์ขององค์กร.
• หน้าที่และความรับผิดชอบหลัก (Key Responsibilities)วางแผนเชิงกลยุทธ์และบริหารงานด้าน Operation ของทุกสาขาให้ดำเนินงานอย่างมีประสิทธิภาพ และสอดคล้องกับนโยบายองค์กร.
• พัฒนาและกำกับมาตรฐานการปฏิบัติงาน (SOP), คุณภาพการให้บริการ และประสบการณ์ของลูกค้า.
• บริหารจัดการงบประมาณ (Budget Management), ควบคุมต้นทุน และติดตามตัวชี้วัดผลงาน (KPIs).
• วางแผนและกำกับโครงการขยายสาขา (Branch Expansion & New Opening) รวมถึงการสำรวจพื้นที่และการจัดตั้งสาขา.
• วิเคราะห์ผลการดำเนินงาน ยอดขาย และข้อมูลเชิงธุรกิจ เพื่อนำเสนอแนวทางพัฒนาและเพิ่มประสิทธิภาพ.
• บริหารและพัฒนาทีมงาน Operation (ผู้จัดการเขต/ผู้จัดการสาขา) ให้มีศักยภาพในการขับเคลื่อนผลลัพธ์ทางธุรกิจ.
• ประสานงานกับหน่วยงานอื่น ๆ เช่น Marketing, HR, Supply Chain เพื่อบรรลุเป้าหมายองค์กร.
• ลงพื้นที่ตรวจเยี่ยมสาขาในกรุงเทพฯ และต่างจังหวัด เพื่อประเมินคุณภาพและมาตรฐานการดำเนินงาน.
• คุณสมบัติ (Qualifications)สัญชาติไทยเท่านั้น.
• วุฒิการศึกษาระดับ ปริญญาตรีขึ้นไป (สาขาบริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง).
• มีประสบการณ์ด้านการบริหารงาน Operation ในธุรกิจร้านอาหาร/เครื่องดื่ม ไม่น้อยกว่า 8 ปี.
• มีประสบการณ์ด้าน การบริหารและพัฒนาทีมงาน ในระดับผู้จัดการหรือเทียบเท่า.
• มีประสบการณ์ดูแลหลายสาขา หรือบริหารเครือร้านอาหาร/คาเฟ่ จะได้รับการพิจารณาเป็นพิเศษ.
• เชี่ยวชาญในการวิเคราะห์ข้อมูลเชิงธุรกิจ การจัดทำงบประมาณ และควบคุมต้นทุน.
• มีทักษะภาวะผู้นำ การวางแผนเชิงกลยุทธ์ และการตัดสินใจบนพื้นฐานข้อมูล.
• สามารถเดินทางไปปฏิบัติงานต่างจังหวัดได้ตามความจำเป็น.
• มีความมุ่งมั่นต่อผลลัพธ์ (Result-Oriented) และความสามารถในการแก้ไขปัญหาเชิงซับซ้อนได้อย่างมีประสิทธิภาพ.
• Competencies ที่จำเป็นStrategic & Operational Leadership.
• Business & Budget Management.
• Multi-Branch Operations.
• People Management & Team Development.
• Analytical & Problem-Solving Skills.
• Cross-Functional Coordination.

Job type:

Full-time

• วุฒิปริญญาตรี สาขาศิลปศาสตร์, มนุษยศาสตร์.
• หากมีประสบการณ์ด้านงานบริการในธุรกิจโรงแรม, ศูนย์การค้า หรือสายการบิน จะพิจารณาเป็นพิเศษ.
• สามารถสื่อสารภาษาอังกฤษได้เป็นอย่างดี.
• สามารถใช้คอมพิวเตอร์โปรแกรม MS Office ได้.
• สามารถทำงานเป็นกะ 24 ชั่วโมงได้.

Skills:

Social media, Excel, Multitasking

Job type:

Full-time

• Handle inbound and outbound calls to assist customers with inquiries, complaints, and requests.
• Manage and resolve customer complaints and urgent issues through various channels such as telephone and social media.
• Provide accurate and timely information regarding the shopping mall, including stores, facilities, services, and events.
• Create work orders and record customer details into the system.
• Follow up on complaints, maintenance issues, and service requests until resolution and case closure.
• Analyze recurring issues and propose preventive or immediate solutions.
• Prepare daily, weekly, and monthly reports on calls, complaints, and maintenance requests.
• Perform reception duties, including greeting visitors, verifying identification, and issuing visitor access cards for office building entry.
• Coordinate and manage the process of collecting and returning visitor cards, ensuring security protocols are followed.
• Collaborate with relevant departments to ensure smooth operations and enhance customer satisfaction.
• Minimum 3 years of experience in a call center or customer service role.
• Experience in handling complaints, inquiries, and service requests via phone, social media, or in-person channels.
• Familiarity with CRM systems or call center software is an advantage.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Strong interpersonal skills and the ability to work as part of a team.
• Willingness to work in shifts, including weekends and public holidays.
• Strong verbal communication and active listening skills.
• Service-minded with a professional and courteous approach.
• Ability to remain calm and manage challenging or emotional customer situations.
• Effective problem-solving and decision-making skills.
• Strong multitasking ability in a fast-paced environment.
• High attention to detail and accuracy in documentation.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

3 years required

Job type:

Full-time

• Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket - MGallery, ensuring accuracy in booking, inventory control, and guest information.
• Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
• Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests a ...
• Qualifications3-5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.