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Experience:

1 year required

Skills:

Service-Minded, English, Thai

Job type:

Full-time

Salary:

negotiable

• Community Associate - Focus on building the Community / Service orientated.
• The Role: We are now looking for a highly energetic individual who is confident, motivated and dynamic, to become a part of the Community Team for UP International to work at our Bangkok location.
• Job Duties:
• Assist to drive operations and service excellency, creating a customer-focused service, where UP members can balance productivity and enjoyment in the work space.
• Responsible for members satisfaction and well being.
• Create a warm, pleasant and collaborative community environment amongst our members by building relationships between members and the community.
• Carry out administrative duties and general building operations.
• Greet members and potential clients, and take tours with the aim to raise occupancy and membership and events revenue.
• Be active on the company s network and participate in the Community activities.
• Meet all goals/KPI/KBI set out by UP International.
• Other duties and responsibilities assigned by the company when needed.
• College graduate preferred, but not required.
• 1-2 years of experience in a relevant field is preferred.
• Customer/hospitality service and/or sales experience a plus.
• Good communication skills verbal and written in English and Thai.
• Exceptional organisational and multitasking skills.
• Proficient in basic computer skills.
• If you are interested in joining our team, please send your resume and cover letter to [email protected] with your expected salary.
• Please feel free to visit our website at www.up-co.vn (UP International Website is being developed and will be launched by July 2019).

Experience:

2 years required

Skills:

Event Planning, Microsoft Office, English, Thai

Job type:

Full-time

Salary:

negotiable

• Community Coordinator- Focused on Building value for the Community.
• Job Duties:
• Assist to drive operation and service excellence, creating a customer-focused service organization, where UP members can balance productivity and enjoyment in the workspace.
• Responsible for general building operations adding community value and generating events revenue.
• Create a warm, pleasant and collaborative community environment amongst our members by building relationships between members and the community.
• Carry out administrative duties and follow through from the initial events inquiries to event completion.
• Provide support for meaningful and beneficial events at UP, represent our organization, and create contacts and leads.
• Greet members and potential clients, and take tours with the aim of raising occupancy as well as generating events revenue.
• Be active on the company s network and participate in the Community activities.
• Meet all goals/KPI/KBI set out by the UP International.
• Other duties and responsibilities assigned by the company when needed.
• College graduate preferred, but not required.
• 2-5 years in events planning or related field is an advantage.
• Hospitality/Customer service and/or sales experience is a plus.
• Good communication skills verbal and written in English and Thai.
• Exceptional organisational and multitasking skills.
• Proficient in basic computer skills.
• If you are interested in joining our team, please send your resume and cover letter to [email protected] with your expected salary.
• Please feel free to visit our website at www.up-co.vn (UP International Website is being developed and will be launched by July 2019).

Experience:

No experience required

Skills:

Service-Minded, High Responsibilities, Good Communication Skills, English

Job type:

Full-time

Salary:

negotiable

• Job Summary.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Ensure that any outstanding requests from the previous day receive priority and are resolved.
• Monitor inventory and order general office supplies.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Experience:

No experience required

Skills:

Good Communication Skills, Service-Minded, English

Job type:

Full-time

Salary:

negotiable

• Job Summary.
• Advise employees on in-house groups, policy changes, or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote, sell, and answer questions about spa/salon services. Ensure guest comfort and safety throughout service. Maintain cleanliness of tools, workstation, and/or treatment room throughout shift, and secure supplies and equipment at the end of each shift. Check computer for updates and changes to schedule and inform providers of last minute changes. Complete requisitions, stock, organize, and dispense products and supplies. Inspect work areas and tools/equipment to ensure conformance to company standards. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Experience:

No experience required

Skills:

English

Job type:

Full-time

Salary:

฿10,000 - ฿15,000, negotiable, commission paid with salary

• Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.
• Primary Responsibilities.
• Check in -out.
• Answer phones and operate a switchboard.
• Route calls to specific people.
• Answer inquiries about company.
• Greet visitors warmly and make sure they are comfortable.
• Call persons waiting for visitor and book them a room to meet in.
• Make coffee and set out food.
• Ensure reception area is tidy.
• Coordinate mail flow in and out of office.
• Coordinate office activities.
• Handle phone calls from people calling in sick.
• Arrange tourism activity for customer.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Leadership Skill, Problem Solving, Service-Minded, English

Job type:

Full-time

Salary:

negotiable

• The Head of Housekeeping reports directly to the Director of Business Services and is responsible for the administrative services in the school. In particular, the Head of Housekeeping will:
• be responsible for cleaning the whole areas of the school;.
• be responsible for plants, trees, flowers, grasses, gardens and fields;.
• be responsible for pest control;.
• be responsible for hygiene products in bathrooms;.
• supervise and oversee staff and team to achieve effective tasks and be in the discipline;.
• control the budget and supplies disbursement e.g. toilet paper, tissue paper, paper drinking cone etc.
• promote and improve in working standard of staff and team;.
• summarise and report monthly expenses to Accounts Department (cleaning, gardening and fields, and hygiene products);.
• plan and delegate manpower, and will supervise and evaluate staff and team;.
• follow up all tasks assigned promptly and ad-hoc problem-solving;.
• report and take action in all tasks assigned by the Line Manager;.
• manage obstacles in working environment regarding safety as the main priority, keeping fire exits clear and clean at all times;.
• be responsible for cleanliness on Shrewsbury-Chatrium shuttle boats including all life-saving equipment on board;.
• maintain all working equipment and tools to be in good condition and ready to be used;.
• maintain furniture and all properties of the school to use last longer;.
• report all items needed to be fixed and repaired items to technicians to process for the next stage;.
• supervise and oversee readiness of all tasks assigned before the school activities start, and clean up after the events finish e.g. sports competition, school fair, any other annual traditional days etc.
• have experience in building housekeeping.
• demonstrate good leadership skill.
• able to communicate in English.

Experience:

4 years required

Skills:

Customer Relationship Management (CRM), Management, English

Job type:

Full-time

Salary:

negotiable

• JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
• CANDIDATE PROFILE Education and Experience.
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
• CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Supporting Profitability Goals.
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Managing the Guest Experience.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Empowers employees to provide excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures employees understand customer service expectations and parameters.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.
• Assisting Human Resources Activities.
• Participates as needed in the investigation of employee and guest accidents.
• Observes service behaviors of employees and providing feedback to individuals.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures employees are cross-trained to support successfully daily operations.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Experience:

No experience required

Skills:

Management, English

Job type:

Full-time

Salary:

negotiable

• Job Summary.
• Prepare special meals or substitute items.
• Regulate temperature of ovens, broilers, grills, and roasters.
• Pull food from freezer storage to thaw in the refrigerator.
• Ensure proper portion, arrangement, and food garnish.
• Maintain food logs. Monitor the quality and quantity of food that is prepared.
• Communicate assistance needed during busy periods.
• Inform Chef of excess food items for use in daily specials.
• Inform F&B service staff of 86'ed items and available menu specials.
• Ensure the quality of the food items.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
• Prepare cold foods.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
• Your responsibilities.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Experience:

No experience required

Skills:

Enthusiastic, High Responsibilities, English

Job type:

Full-time

Salary:

negotiable

• Job Summary.
• Supervise and coordinate activities of cooks and workers.
• Determine how food should be presented, and create decorative food displays.
• Ensure proper portion, arrangement, and food garnish to be served.
• Monitor the quantity of food that is prepared.
• Inform F&B service staff of 86'ed items and number of available menu specials.
• Prepare special meals or substitute items.
• Assist cooks and kitchen staff with various tasks.
• Provide cooks with needed items.
• Monitor stock of kitchen supplies and food.
• Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Experience:

No experience required

Skills:

Producing Reports, Problem Solving, Service-Minded, Multitasking, English

Job type:

Full-time

Salary:

negotiable

• Job Summary.
• Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports.
• Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department.
• Verify and track received inventory and complete inventory reports and logs.
• Reconcile shipping invoices and receiving reports to ensure count accuracy.
• Receive, store, ship, and deliver incoming and outgoing department packages and mail.
• Secure the receiving room and its contents, ensuring safekeeping of packages.
• Follow all national, state, and local hazardous material shipping guidelines and regulations.
• Ship all out-going mail and packages.
• Verify quantity and condition of packages upon receipt prior to delivery to guest.
• Communicate with guest regarding received packages.
• Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages.
• Communicate with proper management regarding any loss or damage with packages.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Read and visually verify information in a variety of formats (e. g., small print).
• Visually inspect tools, equipment, or machines (e. g., to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces and steps.
• Move up and down stairs and/or service ramps.
• Perform other reasonable job duties as requested by Supervisors.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Good Communication Skills, English

Job type:

Full-time

Salary:

negotiable

• Job Summary:
• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Experience:

2 years required

Skills:

Service-Minded, Good Communication Skills, English

Job type:

Full-time

Salary:

negotiable

• JOB SUMMARY.
• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Experience:

No experience required

Skills:

Management, Good Communication Skills, Service-Minded, English

Job type:

Full-time

Salary:

negotiable

• Ensure staff is working together as a team.
• Inspect grooming and attire of staff, and rectify any deficiencies.
• Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements.
• Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
• Inspect and maintain table set-ups for cleanliness, neatness, and agreement with group requirements and company standards, and resolve any problems.
• Document pertinent information in the appropriate department logbook.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others, and support team to reach common goals.

Experience:

No experience required

Skills:

High Responsibilities, Work Well Under Pressure, English

Job type:

Full-time

Salary:

negotiable

Experience:

No experience required

Skills:

Service-Minded, English

Job type:

Full-time

Salary:

negotiable

• What you ll do.
• Replace guest amenities and supplies in rooms.
• Make beds and fold sheets.
• Remove trash, dirty linens and room service items.
• Greet guests and take care of requests.
• Straighten desk items, furniture and appliances.
• Dust, polish and remove marks from walls and furnishings.
• Vacuum carpets and floor care duties.
• Perks you deserve.
• We ll support you in and out of the workplace by offering:
• Team-spirited coworkers.
• Encouraging management.
• Wellbeing programs.
• Learning and development opportunities.
• Discounts on hotel rooms, gift shop items, food and beverage.
• Recognition programs.
• What we re looking for.
• A warm, people-oriented demeanor.
• A team-first attitude.
• A gift for paying attention to the smallest details.
• This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear communication and appearance in a clean uniform are also required. Prior to employment, we ll ask you to complete safety training and certification.
• You re welcome here.
• Our highest priority is making you feel as welcome as our guests. We want you to know you re important to us and that you ll make an impact in your role, and for that, you ll be appreciated and valued.

Experience:

No experience required

Skills:

Service-Minded, Problem Solving, English

Job type:

Full-time

Salary:

negotiable

• Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of a Booking Holdings (Nasdaq:BKNG) company. Agoda.com's network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
• Your responsibilities.
• To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and Native Thai.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work on rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.

Experience:

No experience required

Skills:

Good Communication Skills, Service-Minded, Microsoft Office, English

Job type:

Full-time

• Job Summary.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Experience:

3 years required

Skills:

English

Job type:

Full-time

Salary:

negotiable

• JOB SUMMARY.
• Functions as the leader of the property s group sales effort for properties with a Director of Hotel Sales. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.

Experience:

2 years required

Skills:

Management, English, Thai

Job type:

Full-time

Salary:

negotiable

• The Role:
• Drive building operations and service excellence, creating a customer-focused service organization, where UP members can balance productivity and enjoyment in the workspace.
• Lead the efforts to build, support and maintain a collaborative community by facilitating the development of strong and productive connections between members to create member-to-member business interactions.
• Actively pursue and bring in events that can benefit our community and members, and to manage the event process to ensure all member or non-member events are organized to the company standard.
• Responsible and accountable for the monthly financial performance of the building including revenue, occupancy, member churn rate, expenses, operational KPI, community KPI, member satisfaction level, etc.
• Developing, training and managing the Community team to enable them to fulfill their maximum potential.
• Provide formal and on-the-job coaching to your team, and to ensure we execute on all objectives and achieve all goals as a team.
• Identify and create partnerships that will benefit our community members and drive the promotion of their products and services.
• Work with landlord and property management for your location to ensure smooth cooperation between all parties, and to solve problems if conflicts arise.
• Responsible for daily, weekly, and monthly reports, analysis and performance reviews with management that tracks the performance of our community.
• Be an influencer within the greater community: leading, influencing and enhancing the UP presence in your city.
• Managing petty cash, team building budget, on-going operational cost, etc.
• Other duties and responsibilities assigned by the company when needed.
• College graduate is preferred.
• At least 5 years of related experience and 2 years of management experience is required.
• Proficient in basic computer skills.
• Strong skills in communication, teamwork and people management.
• Passionate, driven and responsible.
• Fluent in both English and Thai are required.
• If you are interested in joining our team, please send your resume and cover letter to [email protected] with your expected salary.
• Please feel free to visit our website at www.up-co.vn (UP International Website is being developed and will be launched by July 2019).

Experience:

4 years required

Skills:

Event Planning, Management, English

Job type:

Full-time

Salary:

negotiable

• JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
• CANDIDATE PROFILE Education and Experience High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.
• CORE WORK ACTIVITIES.
• Managing Event Logistics and Operations.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design. Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
• Ensuring and Providing Exceptional Customer Service.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to the customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post-eventphase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and - personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on - continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
• Leading Event Management Teams.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Supporting and Coordinating with the Sales and Marketing Function.
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audiovisual) for his/her groups.
• Conducting Human Resources Activities.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take the initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
• MANAGEMENT COMPETENCIES.
• Leadership.
• Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution.
• Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
• Building Relationships.
• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability.
• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen the skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise.
• Applied Learning - Seeks and makes the most of learning opportunities to improve the performance of self and/or others.
• Business Acumen- Understands and utilizes business information to manage everyday operations.
• Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Event Planning- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
• Event Services- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
• Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning- Demonstrates the ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension- Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates an understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.