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Skills:

Compliance, Legal

Job type:

Full-time

• Ensure customer s orders are processed in a timely and accurately manner.
• Ensure reports are submitted on a timely to established customer s schedules.
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements.
• Liaise and update customer closely to resolve customer orders or shipments related issues.
• Others.
• Inventory Management for Customer s WMS system.
• Ensure all billings are done timely & accurately with all necessary supporting documents.
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer s document / records.
• Capture and update on all KPI measurement, orders management, and orders turnaround time metrics etc.
• Collate and compute the monthly KPI report.
• Achieve & maintain consistent KPI, make suggestions to improve when necessary.
• Additional functions as mandated by Management.
• QHSE.
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.
• At CEVA we are committed to creating a safe and healthy work environment.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits.
• Professional Development Opportunities.
• Continuing Education.
• CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
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Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

Skills:

eCommerce

Job type:

Full-time

• Manage the team on day-to-day basis and provide the first hand support to team internal escalations.
• Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring.
• Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting customers/sellers/creators by working with team, peers, and management.
• Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
• Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
• Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity and to achieve customer satisfaction.
• Monitor OKR progress against established milestones.
• Conduct trend analyses on customer satisfaction and other core measurements.
• Implement strategies to improve future operation results.
• Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to make sure the final productivity goals are met.
• Develop and maintain relationships with clients by attending cross-team / cross-site meetings and responding to client feedback.
• Work with the Readiness, SOP, QA, Training and System teams to optimize new and existing processes impacting customers/sellers/creators.
• Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.
• Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.
• BA/BS degree or equivalent practical experience.
• 2+ years managing teams and 5+ direct reports in Customer Service field.
• Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.
• Experience in eCommerce or marketplace platform is a plus.
• Bilingual or multilingual is highly preferred but not required.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

4 years required

Skills:

Business Development, Teamwork, Business Statistics / Analysis, Analytical Thinking, Thai, English

Job type:

Full-time

• EVERYTHING about building a business. Don t ask for JD. I want your craziness.
• Sales and business development out of the box.
• People driving and inspiring remotely and in office.
• Process control, transformation and enhancement.
• Top universities are a minimum requirement. The schools include Chulalongkorn University, Thammasat University, and other schools at the same recognition level.
• Bachelor's degree in Engineering or a related field.
• Minimum of 3-7 years of experience in operations or back-office management, preferably in the retail or service industry.
• Proficient in data analysis and familiar with management systems like Browny Hub.
• Strong leadership and communication skills for effective remote team management.
• Ability to develop and implement operational tools and procedures.
• Fluent in Thai; proficiency in English is an advantage.
• Why Join Us?.
• At Browny Wash & Dry, we value innovation, efficiency, and customer satisfaction. Joining our team means being part of a forward-thinking company that is revolutionizing the laundromat industry in Thailand. We offer opportunities for professional growth and the chance to make a significant impact on our operations.
• Next Step.
• Please complete our Recruitment Gateway prior to face-to-face interview at https://docs.google.com/forms/u/2/d/e/1FAIpQLSd4QUPckwHVFlytI3OIuXLgvBqYdiR_Ia77AVkHSjzMay7XuQ/viewform.

Skills:

Sales, English

Job type:

Full-time

• Competitive Compensation: We are offering competitive salary and performance-based bonuses, along with comprehensive benefits and additional passive income for referrals.
• Innovative Environment: Join a dynamic team that embraces innovation and uses the latest technology to enhance sales and customer service.
• Career Growth: We offer excellent opportunities for professional development and career advancement.
• Supportive Culture: Work in a collaborative and supportive environment where your contributions are valued and recognized.
• Build, manage and oversee the daily operations of the sales team.
• Recruitment, training and retention of property consultants.
• Regularly review and analyze the performance of property consultants, providing constructive feedback and development plans.
• Monitor team performance.
• Identify and implement process improvements to streamline sales operations and increase efficiency.
• Offer support and market knowledge to team members.
• Actively assist property consultants in closing deals by providing guidance, resources, and strategic input.
• Coordinate with other departments to provide property consultants with the necessary tools and information to close deals efficiently.
• Inspire and motivate the sales team to achieve their targets and maintain a high level of morale.
• Share market insights and trends with the sales team to help them better understand and respond to client needs.
• Develop and implement strategies to retain clients and encourage referrals.
• A minimum of 1 year of experience full time in a management role within the real estate industry in Thailand.
• Proven ability to lead, motivate, and manage a team of sales professionals to achieve and exceed targets.
• Strong customer service orientation with the ability to build and maintain client relationships.
• Excellent verbal and written communication skills, with the ability to present and negotiate effectively. Fluent in English language, additional language is a plus.
• Skilled in conflict resolution and problem-solving, with the ability to handle difficult situations.
• Creative thinker who can bring new ideas and approaches to improve sales processes and outcomes.
• Excellent time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• High ethical standards and integrity in all business dealings.
• Ability to think strategically and contribute to the overall business strategy.

Skills:

Compliance, Risk Management, Accounting

Job type:

Full-time

• Set up the annual audit plan and perform internal audit procedures according to the plan including compliance, operational, and information technologies audit.
• Identify risks and key points of internal processes associated with compliance, operational and information technologies audit to evaluate controls in place to mitigate those risks.
• Lead Internal Audit s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, and development, ...
• Lead Internal Audit s annual risk assessment and enterprise risk assessment and planning process to develop the audit plan and ensure the plan is responsive to and aligned with the risk profile of the organization.
• Oversee the execution of individual audits defined in the audit plan ensuring the highest level of service quality and client satisfaction.
• Issue all Internal Audit reports ensuring the reports are clear and concise, identify root causes with practical solutions, and ultimately provide value to management.
• Meet regularly with the Audit Committee to report the status of Internal Audit s ongoing monitoring activities, and educate/inform the committee of emerging risks and/or exposures (whether internal or external to the company) that should be considered, with respect to risk management and internal control best practices.
• Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.
• Manage the process to track, follow-up, and ultimately close all open audit issues leveraging the Audit Committee, if necessary.
• Actively participate in executive management meetings and/or committees to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans.
• Ensure that Internal Audit is performing its work in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function.
• Oversee Internal Audit s participation in critical business and technology initiatives and projects ensuring that audit s perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.
• Maintain audit technology platform leveraging support from the information systems group as needed.
• Coordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit s work.
• Master's or Bachelor s degree in Accounting & Finance or other closely related field.
• 10+ years of experience in auditing, assurance, accounting, consulting or related field, of which at least 5 years of managerial level.
• Proven knowledge of auditing standards and procedures, laws, rules and regulations.
• Excellent communication (written and verbal) and interpersonal skills with an ability to network and interact at all levels.
• Industry Knowledge of business digital asset management, Fintech, and Banking is an advantage.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Job type:

Full-time

• Pre-Sales Support: understand customer needs, and develop tailored solutions.
• Technical deep product/service knowledge of SDWAN, Firewall, Voice/SMS and Anti-DDoS, staying current on industry trends and competition.
• Technical insight assessment with customer.
• Solution Design Assistance: Provide and consult presale for the high-level solution design period.
• Sales Support: Assist in closing deals by providing technical expertise.
• Qualifying leads to determine potential project.
• Technical Presentations Support: Support and provide technical information to major projects & customers.
• Pre-Quoting the Professional services cost, after sales and Manage services.
• Product & services cost negotiation with vendor.
• Project BOQ: Professional services cost proposal and quoted to services sales.
• Create final solution design and BoM.
• RFP/RFI Responses: Lead technical responses to RFPs/RFIs.
• Acquiring a new vendor/SI/Outsources for out-of-scope and special project implementation, after sales support.
• Training & Enablement: Train the sales and pre-sale team in product features and competitive positioning.
• Post-Sales Support (Sometimes): May assist with initial implementation or onboarding.
• Project document hand over and transfer...
• Implementation EngineerRole & Responsibility.
• Plan, design, and implement firewall solutions based on business requirements and security policies.
• Configure and deploy various firewall technologies from leading vendors (e.g., Cisco, Palo Alto Networks, Fortinet).
• Integrate firewall systems with other security infrastructure components.
• Develop and maintain comprehensive implementation documentation, including network diagrams and configuration details.
• Perform thorough testing and validation of firewall configurations to ensure proper functionality and security effectiveness.
• Troubleshoot and resolve issues during the implementation process.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Stay up-to-date with the latest firewall technologies and security trends.
• Adhere to change management processes and security best practices during implementation activities.
• Provide post-implementation support and knowledge transfer to relevant teams..

Experience:

No experience required

Job type:

Full-time

• Tuesday to Sunday.
• Two Sundays per month can be worked from home.
• Day off on Monday.
• Respond to client inquiries via email and WhatsApp.
• Follow up with clients promptly and professionally.
• Assist in developing partnerships with local vendors.
• Coordinate events and ensure smooth execution, including hosting and animating events.
• Oversee day-to-day event administration and customer service.
• Update client databases and manage communication.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills and experience.
• Comfortable coordinating bookings with adult entertainment performers.
• Flexible and organized (need to respond to WhatsApp messages outside of office hours)..
• Company phone.
• Travel and event expenses covered.
• Competitive salary with commissions, and opportunities for growth within the company.
• Free Team lunch every Friday.
• Monthly bonus when the targed is reached..
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• planner-in-thailand/.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

2 years required

Skills:

Adobe Photoshop, Business Development, Analytical Thinking, Thai, English

Job type:

Full-time

• Monitor and ensure smooth daily operations across all Browny stores using both online and offline, existing and newly invented tools to achieve the KPI at the lowest cost.
• Analyze sales data and customer behavior to identify opportunities for revenue growth and implement effective strategies.
• Develop and enforce quality standards to maintain high levels of customer satisfaction.
• Oversee and support store managers remotely, providing guidance and ensuring adherence to company policies and procedures.
• Design and implement tools and standard operating procedures (SOPs) to improve operational efficiency and effectiveness.
• Utilize the Browny Hub dashboard to generate reports on store performance, identifying trends and areas for improvement.
• Top universities are a minimum requirement. The schools include Chulalongkorn University, Thammasat University, and other schools at the same recognition level.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2-5 years of experience in operations or back-office management, preferably in the retail or service industry.
• Proficient in data analysis and familiar with management systems like Browny Hub.
• Strong leadership and communication skills for effective remote team management.
• Ability to develop and implement operational tools and procedures.
• Fluent in Thai; proficiency in English is an advantage.
• Why Join Us?.
• At Browny Wash & Dry, we value innovation, efficiency, and customer satisfaction. Joining our team means being part of a forward-thinking company that is revolutionizing the laundromat industry in Thailand. We offer opportunities for professional growth and the chance to make a significant impact on our operations.

Experience:

3 years required

Skills:

.NET, Java, Linux, English, Thai

Job type:

Full-time

• Design, develop and maintain robust, scalable and efficient software solutions for the banking industry.
• Collaborate cross-functionally with stakeholders to understand business requirements and translate them into technical specifications.
• Write clean, maintainable and well-documented code using industry best practices.
• Participate in code reviews, pair programming and knowledge sharing to continuously improve engineering practices.
• Investigate and resolve complex technical issues, providing timely and effective solutions.
• Stay up-to-date with the latest trends and technologies in the software engineering field.
• Mentor and guide more junior members of the engineering team.
• What we're looking for.
• Minimum 5 years of experience as a software engineer, with a strong background in the banking industry.
• Proficiency in at least one modern programming language (e.g. Java, C++, Python) and associated frameworks.
• Solid understanding of software design patterns, data structures and algorithms.
• Experience working with relational databases and SQL.
• Familiarity with agile software development methodologies and best practices.
• Strong problem-solving and critical thinking skills.
• Excellent communication and collaboration abilities.
• Passion for staying up-to-date with the latest industry trends and technologies.
• What we offer
• Competitive salary.
• Comprehensive health insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive team culture with regular social events.
• About us
• Integro Technologies Co., Ltd.' is a leading provider of innovative software solutions for the banking industry. With a strong focus on cutting-edge technology and exceptional customer service, we have established ourselves as a trusted partner for many of the top financial institutions in the region. Join our team and be a part of our continued growth and success.
• Apply now to become our next Senior Software Engineer!.

Skills:

Network Infrastructure, Procurement, Electrical Engineering, English

Job type:

Full-time

• To facilitate and define criteria for expansion and support information for a detailed plan of Transport, Fixed Broadband and Internet Network.
• To verify requirements, evaluate the budget, and prepare requests to purchase to the procurement team.
• To collect the input data, verify, summarize the traffic forecast, expansion requirement, and TOR preparation.
• To prepare and verify budgeting plan.
• To monitor network performance for FBB/WiFi core network.
• What we're looking for.
• Bachelor or Master s degree in Electrical Engineering, Telecommunication Engineering, Computer Engineering or related background.
• 3-5 years of experience in Cellular Technology & IT networking.
• Good command of English, Good Human Relationship, Exploration and Learning skill.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.
• What we offer
• Generous health and life insurance coverage.
• Retirement plan with employer contributions.
• Opportunities for professional development and career advancement.
• Discounts on AIS products and services.
• About us
• Advanced Info Service Public Company Limited (AIS) is Thailand's leading integrated telecommunications services provider, offering a wide range of mobile, broadband, and digital services to both consumer and enterprise customers. With a strong focus on innovation and customer-centricity, AIS is committed to delivering world-class connectivity and empowering our customers to thrive in the digital age.
• If this exciting opportunity aligns with your skills and aspirations, we encourage you to apply now.

Job type:

Full-time

• Provide recommendations and participate in planning to ensure the security of customers, employees, buildings, and assets of the Siam Piwat Group and its affiliates, in accordance with overall policies.
• Participate in planning and provide guidance in supervising and overseeing the work of subcontractors to ensure they perform according to the work plan.
• Security Management: Develop and implement comprehensive security plans to protect the mall, its patrons, and employees.
• Safety Protocols: Participate in setting standards for security, traffic management, and the management of parking facilities within the shopping center.
• Crisis Response: Provide recommendations and participate in developing security standards to be prepared for various potential emergencies.
• Team Leadership: Supervise and mentor the security team, providing training and development opportunities to enhance their skills and performance.
• Surveillance and Monitoring: Oversee the operation of surveillance systems and ensure continuous monitoring of the premises.
• Incident Reporting: Manage the documentation and investigation of security incidents, accidents, and breaches, and implement corrective actions.
• Collaboration: Work closely with local law enforcement, emergency services, and other relevant agencies to coordinate security efforts and response plans.
• Budget Management: Prepare and manage the security department s budget, ensuring cost-effective use of resources.
• Customer Service: Maintain a visible presence within the mall, addressing security concerns of customers and staff promptly and professionally.
• Bachelor s degree in Security Management, Criminal Justice, or a related field.
• Minimum of 15 years of experience in security management, with at least 10 years in a leadership role.
• Strong knowledge of safety regulations, crisis management, and emergency response protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Proficiency in security technology and surveillance systems.
• Candidates with experience in the luxury shopping mall or luxury hotel industry will be given special consideration.
• This position may require working evenings, weekends, and holidays.
• Must be able to respond to emergencies at any time.

Skills:

Sales, Microsoft Office

Job type:

Full-time

• Develop and maintain strong relationships with key customers, understanding their unique needs and requirements.
• Provide technical expertise and guidance on the selection and application of our specialized food ingredients.
• Obtain reliable market information to participate in establishing and preparing solid business plan(s) and budgets.
• Collaborate with the R&D team to identify new product opportunities and drive innovation.
• Participate in industry events, trade shows and networking activities to stay abreast of market trends and competitor activities.
• Contribute to the development of marketing strategies and promotional materials.
• Prepare and deliver comprehensive sales presentations and proposals to prospective clients.
• Achieve and exceed individual and team sales targets.
• To propose improvement of and/ or within the internal & external processes to the Sales Manager, so as to increase efficiency and effectiveness of the organization.
• What we're looking for.
• Bachelor's degree in food science, food technology or related field.
• 5+ years of experience in technical sales or account management within the food ingredients or food manufacturing industry.
• Thorough understanding of food technology, food ingredients business.
• Demonstrated success in building long-term relationships with customers and securing new business.
• Excellent communication and presentation skills, with the ability to translate technical information into commercial value.
• Strong problem-solving and analytical skills to identify and address customer challenges.
• Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
• Willingness to travel within the region to visit customers and attend industry events.
• What we offer
• At Berli Jucker Public Company Limited, we are committed to fostering a collaborative and inclusive work environment that promotes personal and professional growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritize the wellbeing of our employees and provide various health and wellness initiatives to support a healthy work-life balance.
• About us
• Berli Jucker Public Company Limited is a leading diversified conglomerate with a strong presence in the food ingredients industry. With a history spanning over 80 years, we are renowned for our innovative products, exceptional customer service, and unwavering commitment to sustainability. Join our dynamic team and be a part of our continued success story.
• Apply now to become our Sr. Technical Sales Representative (Food Ingredients).

Experience:

4 years required

Skills:

Teamwork

Job type:

Full-time

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
• CORE WORK ACTIVITIES.
• Leading Room Operations Team.
• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
• Managing Property Rooms Operations Function(s).
• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.
• Managing and Monitoring Activities that Affect the Guest Experience.
• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.
• Managing Profitability.
• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Strives to maximize the financial performance of the department.
• Conducting Human Resources Activities.
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Celebrates successes and publicly recognizes the contributions of team members.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Job Details.
• Job title Assistant Director of Rooms Position Type Full Time Job ID 25085037 Additional Info Career area Rooms & Guest Services Operations Location(s) The St. Regis Bangkok Beware of recruiting scams. Marriott maintains a no fees recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.

Skills:

Compliance, Legal, Data Analysis

Job type:

Full-time

• Serving as the primary point of contact for all tenant-related matters, fostering strong relationships and open communication with a diverse range of commercial tenants.
• Ensuring seamless day-to-day operations by addressing tenant inquiries, concerns, and requests in a timely and professional manner.
• Collaborating with the property management team to develop and implement tenant engagement initiatives, such as events and promotional activities, to drive footfall and ...
• Monitoring tenant compliance with lease agreements and property policies, and working closely with the legal team to resolve any disputes or issues.
• Analysing tenant data and market trends to identify opportunities for tenant mix optimisation, lease renewals, and new tenant recruitment.
• Supporting the property management team in the execution of strategic initiatives, such as the implementation of new technologies or the development of new services for tenants.
• What we're looking for.
• A minimum of 5 years of experience in a tenant relations or property management role, preferably within the commercial retail or mixed-use property sector.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, including tenants, property managers, and senior leadership.
• Strong analytical and problem-solving skills, with the ability to identify and address tenant-related issues proactively.
• Proficiency in using property management software and data analysis tools to track and report on key performance indicators.
• A proven track record in developing and implementing tenant engagement strategies that drive customer satisfaction and retention.
• A customer-centric mindset, with a commitment to delivering exceptional service and fostering positive relationships with tenants.
• What we offer
• Siam Paragon Development Co., Ltd is committed to creating a dynamic and supportive work environment that enables our employees to thrive. We offer a competitive remuneration package, comprehensive benefits, and ample opportunities for professional development and career growth. Our focus on work-life balance and employee wellbeing ensures that our team members can achieve their full potential while maintaining a healthy and fulfilling lifestyle.
• About us
• Siam Paragon Development Co., Ltd. is a leading real estate and property management company in Thailand, renowned for developing and managing some of the country's most prestigious commercial and mixed-use properties. With a focus on innovation, sustainability, and customer-centric service, we are committed to creating exceptional experiences for our tenants, visitors, and the communities we serve.
• If you are passionate about the real estate industry and eager to contribute to the growth and success of a dynamic, market-leading organisation, we encourage you to apply for this exciting Tenant Relations Manager role at Siam Premium Outlets Bangkok.

Experience:

4 years required

Skills:

Accounting

Job type:

Full-time

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
• CORE WORK ACTIVITIES.
• Managing Food and Beverage Team.
• Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Café Services and Beverage outlets.
• Manages the daily activities and monitors the performance of the Food and Beverage management and service teams.
• Verifies that all outlet operational policies and procedures are maintained throughout the outlets.
• Verifies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines are maintained.
• Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control.
• Manages the development of the Food and Beverage outlet management team.
• Manages and creates Food and Beverage marketing and promotional opportunities for the outlets to draw clientele from the local market.
• Monitors the status and progress of each outlet and to maintain consistency in all area of Food and Beverage operations.
• Researches market trends and concepts to recommend appropriate products, services and operational changes necessary to maintain guest satisfaction.
• Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry.
• Verifies that all Food and Beverage outlet teams are properly trained in the areas of sanitation, food safety, and customer service.
• Managing and Conducting Human Resources Activities.
• Interviews, selects and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements.

Experience:

No experience required

Skills:

English

Job type:

Internship

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• Collaborate with cross-functional teams to ensure seamless operation of online promotions and launches.
• Assist in customer service tasks, responding to inquiries and resolving issues related to online orders..
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• Strong interest in digital marketing, ecommerce, and the wellness industry.
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• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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