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Experience:

No experience required

Job type:

Full-time

• Drive CRM Strategy: Own the end-to-end roadmap to boost Retention, Loyalty, and long-term engagement..
• Data & Personalization Master: Analyze customer behavior and manage churn risk to deliver personalized journeys at scale..
• Optimize CRM Ecosystem: Manage tools (Email, LINE OA) and Marketing Automation to ensure seamless, high-performing customer journeys..
• Actionable Insights: Track business impact (Retention, CLV, ROI) and engagement metrics, turning raw data into growth opportunities..
• Cross-functional Collaboration: Work closely with Marketing, Commercial, CX, and Digital teams to ensure a unified "Customer-Centric" approach..
• Key Performance Indicators (KPIs).
• Retention Rate: Increase the percentage of returning active members..
• CRM-Driven Revenue: Generate measurable sales through automated and personalized CRM channels..
• Member Engagement: Improve "Active Member" ratio and channel performance (Open/Click rates)..
• Who are we looking for?.
• Data-Driven & Business Mindset: You enjoy turning complex data into "Quick Wins" and long-term business growth (CLV)..
• CRM & Digital Tools Expert: Hands-on experience with CRM platforms, Marketing Automation (e.g., Salesforce), and LINE OA management..
• Customer-Centric Communicator: Passionate about seamless Omni-channel experiences and able to collaborate effectively across diverse teams..
• Entrepreneurial Sport Lover: A "Can-do" attitude, full ownership of your work, and the resilience to tackle new challenges..
• Working Details.
• Working Hours: Full-time (Office hours, public holidays off).
• Workplace: Decathlon Office, Bangna..
• DECATHLONIAN BENEFITS.
• Be a Shareholder: Exclusive annual options to invest in Decathlon s global success..
• Financial Security: Competitive salary, performance bonuses, and a Provident Fund (starting from your first full month)..
• Health & Wellness: Comprehensive group insurance (Life, Health, and Dental)..
• Perks: Generous employee discounts on all your favorite gear..
• Deep Growth: A learning environment where you can make a real impact, with career opportunities both locally and globally..

Skills:

Compliance, Legal, Procurement

Job type:

Full-time

• Support sales team in preparing quotations and proposals.
• Ensure pricing, discounts, and commercial terms comply with company policy.
• Validate quotations against cost and margin requirements before release.
• Manage approval workflow for special pricing or exceptions.
• Track quotation-to-order conversion and maintain quotation records.
• Order Management.
• Validate customer purchase orders against approved quotations, contracts, and terms.
• Confirm compliance with internal policies, tax, and legal requirements.
• Coordinate with supply chain/logistics for order fulfillment and delivery.
• Monitor order backlog and ensure accuracy of system entries.
• Inventory Monitoring.
• Monitor stock levels to ensure timely order fulfillment.
• Coordinate with warehouse and procurement for replenishment.
• Track inventory turnover, slow-moving, and obsolete stock.
• Ensure reconciliation between system records and physical stock.
• Provide inventory insights to support sales forecasting.
• Delivery & Fulfillment.
• Coordinate product/service delivery with logistics and project teams.
• Track delivery timelines and resolve issues proactively.
• Ensure customer acceptance and documentation are obtained.
• Billing & Invoicing.
• Prepare and issue invoices based on delivery or contractual milestones.
• Ensure billing accuracy regarding pricing, VAT, withholding, and currency.
• Work with finance for timely posting and dispatch of invoices.
• Revenue Assurance.
• Ensure revenue recognition aligns with accounting standards (IFRS/GAAP).
• Track deferred vs. recognized revenue.
• Minimize leakage by reconciling quotations, orders, deliveries, and invoices.
• Accounts Receivable & Collection Support.
• Monitor outstanding payments and aging reports.
• Support finance/credit control teams in customer follow-ups.
• Resolve disputes related to invoicing or contract terms.
• Governance & Compliance.
• Review and approve commercial terms in contracts and customer agreements.
• Implement internal controls to mitigate revenue leakage and credit risk.
• Ensure adherence to corporate governance, regulatory, and audit standards.
• Reporting & Analytics.
• Provide dashboards and reports on quotations, orders, billing, collections, and inventory.
• Track KPIs: quotation-to-order conversion, order backlog, billing cycle time, DSO (Days Sales Outstanding), inventory turnover.
• Deliver business insights for strategic planning and decision-making.
• Recommend process improvements and automation (ERP/CRM tools).
• Bachelor s degree in Business Administration, Finance, Supply Chain, or related field.
• 5-8 years experience in commercial operations, order-to-cash, or sales operations.
• Strong knowledge of quotation, order management, billing, and inventory processes.
• Proficiency in ERP/CRM systems (SAP, Oracle, Salesforce, or Microsoft Dynamics).
• Understanding of accounting standards (IFRS/GAAP) and revenue recognition principles.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent communication and cross-functional collaboration abilities.
• Experience driving process efficiency and digital transformation.
• Key Skills.
• Quotation & contract management.
• Order-to-Cash process management.
• Inventory control and optimization.
• Billing accuracy & revenue assurance.
• Data analysis and reporting (Excel, Power BI, or similar).
• ERP/CRM system proficiency.
• Governance, compliance, and risk management.
• Stakeholder engagement and leadership.