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Job type:

Full-time

กรุงเทพมหานครPostedPosted 6 days ago

Skills:

Procurement, Coordinate, Multitasking

Job type:

Full-time

• Ticket and Timeline Management: Monitor and manage project tickets, ensuring tasks are assigned and completed on schedule. Maintain comprehensive project timelines and deadlines.
• Permissions and Procurement: Coordinate with high management to obtain necessary project permissions. Oversee procurement processes, ensuring resources and materials are obtained in a timely and cost-effective manner.
• Document Management: Ensure all project documentation is up to date and in order. As ...
• Stakeholder Communication: Act as a liaison between project teams and external parties, including vendors. Ensure stakeholders are kept informed of project progress and that deadlines are met.
• Support and Coordination: Provide support to project managers and team members, helping to resolve logistical challenges and facilitating smooth communication across the board.
• Strong organizational and multitasking skills, with the ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with team members at all levels.
• Knowledge of project management tools and software.
• A proactive approach to problem-solving and the ability to anticipate needs and challenges before they arise.
• Funny and friendly personality, active person who joins company activities.

Skills:

Project Management, Coordinate, Microsoft Office, English

Job type:

Full-time

• Project management for DOP Expansion and expand to other coverage in line with First mile and Last Mile Expansion.
• Initiate daily, weekly, and annual work plan related to Drop Off Point Expansion Project running properly.
• Develop DOP guideline related to service standard and training needs.
• Support in the process of DOP contracting, implementation, payment, and also DOP materials- Provide technical support for Drop Off Point in regards to daily operation activities.
• Coordinate with internal services to share seller s or DOP feedback then request technical and process improvements.
• Report DOP productivity performance daily and monthly basis, analysis and improve DOP operation.
• Conduct the survey and report the result to concerned departments to enhance DOP seller experiences.
• Bachelor degree graduated in related field.
• Minimum 3 years experiences in logistics, training or project management.
• Excellent computer skills in Microsoft Office, BI.
• Ability to collaborate effectively and work as part of a team.
• Fast learner, assertive and proactive.
• Key skills required: Communication, problem-solving Skill, analytical skill.
• Requirements/Qualifications(good to have):
• Good command in English.
• Experience in project management and analytical skill.

Job type:

Full-time

• จัดเตรียมเอกสารที่เกี่ยวข้องในการจัดประชุม/สัมมนา/อบรม กับหน่วยงานที่เกี่ยวข้องในแต่ละช่องทางตามแผนงานที่กำหนด.
• สรุปข้อมูล/บันทึกการประชุมให้มีความเข้าใจ และจัดทำรายงานการประชุมและตรวจสอบเอกสารสาคัญต่าง ๆ เพื่อนำเสนอผู้บริหาร.
• รวบรวมข้อมูลแผนการจัดกิจกรรมส่งเสริมการขายประจำเดือนของแต่ละพื้นที่ ข้อมูลอัตรากาลังสายงานเทรดมาร์เก็ตติ้งเพื่อนำเสนอผู้บังคับบัญชา.
• ประสานงาน ติดตามงานของสายงาน Trade Marketing เพื่อทำความเข้าใจในธุรกิจและสายงานที่รับผิดชอบเพื่อให้สามารถรวบรวมข้อมูลต่าง ๆ ได้ตรงตามวัตถุประสงค์.
• ดูแลประสานงานกับหน่วยงานที่เกี่ยวข้องทั้งภายในและภายนอกบริษัทให้แก่ทีมงาน เพื่อให้สามารถดำเนินไปตามวัตถุประสงค์และเป้าหมายของบริษัทฯ.
• งานอื่นๆที่ได้รับมอบหมาย.
• ปริญญาตรีด้านบริหาร/การจัดการหรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในงานด้านเลขานุการ งานธุรการ การประสานงานอย่างน้อย 3 ปีขึ้นไป.
• มีทักษะในการใช้คอมพิวเตอร์เป็นอย่างดี.
• มีทักษะในการวางแผนงานและจัดลำดับความสำคัญของงาน.
• มีทักษะในการวิเคราะห์ข้อมูลและนำเสนอ.
• มีทักษะด้านภาษาอังกฤษในการสื่อสารเป็นอย่างดี.

Skills:

Thai, English

Job type:

Full-time

• Perform a high-risk customer onboarding process based on company policy and procedures.
• Periodically evaluate existing high-risk customers according to established company policy.
• and procedures.
• Investigate high-risk customers, report where necessary, and obtain all necessary documentation to complete the customer profile.
• Perform as per company policy in case customers request to increase their daily limit.
• Perform daily operational tasks by complying with the company policy.
• Perform any additional tasks concerning KYC risk analysis.
• Bachelor s degree in any field.
• At least 1 year of working experience in KYC, credit analysis, fraud management, or any related role.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Able to work under pressure and solve problems independently while holding strong organizational skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours and working days (holidays).
• Nice to have:
• Familiar with KYC and AMLO.
• Experience in Digital Assets Market, Capital Market, and Financial Market.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
• Important: Candidate Privacy Policy.
• สำคัญ:โปรดอ่านและทำความเข้าใจ: นโยบายความเป็นส่วนตัวด้านทรัพยากรบุคคล สำหรับผู้สมัครงาน และผู้สมัครเข้าฝึกงาน.

Job type:

Full-time

• About the Department.
• Job Responsibilities.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you ...
• Apply now and make a difference.
• Competencies.
• Strategise.
• Engage.
• Execute.
• Develop.
• Skills.
• Experience.

Skills:

Compliance, Problem Solving, Thai, English

Job type:

Full-time

• Define quality standards of OP department and negotiate with each department head to get agreement.
• Perform effective quality assurance (QA) to manage and monitor performance against the target plan for after sales service team.
• Conduct effective QA analysis, summarize performance and key issues, provide service improvement recommendation and deliver reports to Management.
• Ensure that QA criteria and standard are in accordance with scope of Corporate compliance and local laws and regulations, including OIC and SEC.
• Develop follow up action plan to ensure all agreed actions per auditor's recommendations or compliance's review can finish in target.
• Monitor the performance of service delivery and develop set of strategic improvement action to turn weakness to strength.
• Manage centralize repository of processes and improve processes to minimize complexities and optimize to promote effective operations.
• Establish and refine operating rhythm of the business process and implementation to improve SLA.
• Identify and implement process governance standard to monitor daily performance and issue investigation.
• Bachelor degree or higher in related fields.
• Experiences in supporting projects in part of data management and analysis.
• Excellence in logical thinking and problem solving.
• Experience in initiate projects and solutions preferred.
• Good Thai and English communication.
• Experience in life insurance or banking industries preferred.

Skills:

Data Analysis, Project Management, eCommerce, Thai, English

Job type:

Full-time

• Apply data analysis techniques to analyze logs and user feedback to improve resolution rate and customer satisfaction of AI products.
• Evaluate quality and correct mistake for AI translation result.
• Develop and maintain operational processes for all requirements and enhancements.
• Drive initiatives via deep dive analysis, discover user s patterns to improve the model accuracy.
• Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control.
• Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements.
• Connecting technology, products, operations and other teams to drive for business change.
• A well-rounded professional with 2-3 years of working experience relating to product management, product operations or eCommerce operations.
• Bachelor's degree in engineering/computing/business/economics from a top university is a plus.
• Able to take ownership of business process, identify customer intent.
• Strong analytical and problem-solving skills with the ability to use data to make informed decisions.
• Familiar with agile methodologies.
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently.
• Strong interest and belief in AI technology.
• Fluently in Thai & English written and verbal communication skill is a must.

Skills:

Salesforce, Business Development

Job type:

Full-time

• Customer acquisition - Provide information in order to educate and inform new prospects about SiteMinder's products and services.
• Client contact - Source opportunities via outbound and inbound cold calling activities.
• Respond to all incoming product inquiries, referrals and leads in a timely and effective manner.
• Maintain regular contact with prospective clients and new accounts.
• Sales target attainment - Consistently achieve sales KPIs and targets, finalising all sales in a timely manner.
• CRM (Salesforce.com) maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system.
• Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• What you have.
• Possesses confidence, professionalism, motivation and eagerness to succeed.
• Driven and tenacious approach to hitting all sales activity goals.
• Have a basic understanding of how to achieve sales targets and manage business development activities.
• Strong verbal and written communication skills including professional telephone demeanor.
• Strong aptitude to learn the SiteMinder sales process and implement sales training.
• Uses time efficiently in order to meet personal and team goals and work collaboratively with other members of the team.
• Our Perks & BenefitsEquity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
• LI-Hybrid

Skills:

Multitasking, Microsoft Office, English

Job type:

Full-time

• Learning and adopting consulting skills and business knowledge to effectively integrate packaged technology into the client's business environment.
• Translating client's business needs into business requirements and participating in the production of solutions to drive business value.
• Working with clients to refine or design their business strategy while working in an agile collaborative environment.
• Required Technical and Professional Expertise Proven working experience in project delivery as business analyst.
• Excellent client-facing and internal communication skills.
• High attention to details and always ready to push the limits.
• Entrepreneurial spirit with the ability to get the job done.
• Knowledge with Jira, Confluence and Agile Development.
• Good in English.
• Preferred Technical and Professional Expertise Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Bachelor's degree in a management information system, computer science or related role.
• About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
• Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
• Are you ready to be an IBMer?.
• About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Skills:

Data Analysis, Power BI, Excel

Job type:

Full-time

• วิเคราะห์ข้อมูลยอดขาย ผลการดำเนินงาน เปรียบเทียบเป้าหมาย.
• วิเคราะห์ข้อมูลกิจกรรมส่งเสริมการขาย และสรุปรวบรวมผลการจัดกิจกรรมเสนอผู้บริหาร.
• วิเคราะห์ข้อมูลการตลาด อัตราการการเติบโต,ราคา,อายุสินค้า,การกระจาย, การจัดเรียง,การซื้อซ้ำ โดยรวบรวมรายงานทั้งข้อมูลบริษัทและข้อมูลคู่แข่ง ฯลฯ.
• ร่วมจัดทำงบประมาณประจำปี (ยอดขายและกิจกรรมส่งเสริมการขาย).
• ตรวจสอบการจัดทำเงินจูงใจ คอมมิชชั่น รวมถึงผลตอบแทนกิจกรรมส่งเสริมการขาย และนำเสนอผู้บริหาร.
• รวบรวมข้อมูลยอดขายและกิจกรรมส่งเสริมการขาย สินค้าออกใหม่.
• สรุปรวบรวมประมาณการขาย.
• ควบคุมการค่าใช้จ่ายส่งเสริมการขาย เปรียบเทียบงบประมาณ.
• ร่วมวางแผน ปรับปรุงระบบการทำงานกับทีมขายและสนับสนุนการขายที่เกี่ยวข้อง พัฒนารูปแบบรายงานต่างๆให้เป็นมาตรฐานเดียวกันทั่วประเทศ.
• สรุปนโยบายการขาย/กิจกรรมส่งเสริมการขาย และแนวปฏิบัติ ให้ทีมงานที่เกี่ยวข้องปฏิบัติเป็นแนวทางเดียวกัน.
• ดูแลสื่อส่งเสริมการขาย POP-POS พร้อมกับติดตามการจัดการและการนำไปใช้งานให้เกิดประโยชน์อย่างคุ้มค่า.
• จัดทำฐานข้อมูลData ในระบบต่างๆ ของบริษัทให้ถูกต้องครบถ้วน ให้เป็นปัจจุบัน.
• ดูแลการตรวจสอบฐานข้อมูลร้านค้า.
• อื่นๆที่ได้รับมอบหมาย.
• ปริญญาตรี/โท สถิติประยุกต์ ด้านบัญชี การเงิน บริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• ประสบการณ์ด้านงานวิเคราะห์ หรือบัญชีบริหารอย่างน้อย 2-5 ปี.
• มีความรู้ในธุรกิจ Fast Moving Consumer Goods (FMCG).
• มีทักษะทางด้านการใช้MS Officeโดยเฉพาะ Excel ขั้นสูง Power Point, Power BI, SQL, Python.

Job type:

Full-time

• Team and Role Introduction:
• Lazada Regional Marketing Solutions is a strategic function that spearheads the awareness, adoption, optimization, and growth of the Lazada Sponsored Solution suite, an AI-powered set of marketing tools that help our brands and sellers grow their business. We strive to invest heavily in innovating new solutions to tackle our brands and sellers' pain points and elevate their experience while using our solutions. Marketing Solutions Solution Expert is responsible for sharing the LSS knowledge, strateg ...
• Responsibilities:-Working closely with the commercial team to support the cross border brands and sellers along with sellers in new business model in adopting Lazada Sponsored Solutions' potential in achieving their business objectives
• Liaising with the regional product marketing and product operations team for any product updates, GTM, or external communication in order to capture brands' and sellers' investments
• Being a solution expert for Lazada Sponsored Solutions suite and external media solutions
• Standardizing and optimizing internal Marketing Solutions operational procedures and best practices to drive internal operational excellence and efficiency e.g. media bookings, incentive payout, and more
• Managing projects independently and closely liaising with internal stakeholders across departments (Commercial, General Operations, Finance, Product Operations, and others)
• Preparing and sharing insight with upper management to support and optimize our decision-making processes.
• Requirements/Qualifications(must have):-3-5 years working experience Media and Advertising agency, Consumer Tech, eCommerce Platform, eCommerce Enablers
• Excellent communication (written and verbal) in English and Madarin is required
• Adept with numbers and able to spot actionable insights through data and analytics
• Excellent knowledge of MS Office Suite (Powerpoint/Excel Advanced etc.) is required
• Passionate in problem-solving and tenacious in supporting clients to achieve their business objectives. Resilient and willing to take setbacks as a learning opportunity
• Self-driven with excellent project management and coordination skills. Able to drive results in a multi-stakeholder environment
• An avid learner, comfortable with ambiguity and constantly evolving products and solutions to address customer needs.
• Requirements/Qualifications(good to have):
• Prior experience in eCommerce, performance advertising, and digital marketing is a plus.
• Previous hands-on experience with Google AdWords, Facebook Business Manager, Smartly, Adjust and other marketing tools is a plus.

Skills:

Risk Management, Quality Assurance, Assurance, English

Job type:

Full-time

• Act as subject matter expert for the knowledge fields within operation risk and associated risk disciplines in the operational risk work field.
• Assist Lead Operation Risk in developing, communicating, and driving the implementation of the Risk Management Framework and Risk Appetite Statement, Risk Management policy, and minimum standards.
• Prepare end-to-end Risk Management procedural, manual, and training materials.
• Execute the planned Risk management initiatives.
• Risk monitoring by ensuring the incident reporting & response process, Key Control Testing process, and performing Quality Assurance on control testing works.
• Coordinate with the other teams, to ensure company-wide risk profile is kept within the risk appetite.
• Organize and facilitate workshops for process mapping of key business processes, the identification and assessment of inherent business risks and controls.
• Assist Lead Operation Risk in advising operational risk through RCSA, KRI, incident, action tracking, new product & outsourcing risk assessment process, and project management.
• Promote an appropriate culture of awareness and attention to Risk management throughout the Company.
• Preferably 3-5 years of working experience in operational risk, internal audit or related fields of financial institutions.
• Strong understanding of risk management processes risk identification, risk assessment, risk mitigation. Facilitation of risk assessment workshops.
• Experience in engaging and managing a variety of stakeholders with an ability to consult and develop remediation options, risk mitigation solutions.
• Sound analytical capabilities, proven problem-solving skills and judgment skills.
• Strong interpersonal communication skills, both oral and written both in English.
• Ability to work with a fair degree of autonomy and demonstrate initiative and a sense of personal accountability, but remain a team player.

Skills:

Flash, Negotiation, Problem Solving

Job type:

Full-time

• Manage.
• High Key Accounts and High Potential sellers within subcategory (30-50 accounts), ensure they are growing in the same direction of the related category, build new/potential sellers to become bigger and stronger within category.
• Drive sales, order and buyer growth of sellers in portfolio - including launching seller specific initiatives, identifying and actioning opportunities within sellers and portfolio.
• Drive seller engagement to the platform: Drive engagement in terms of new assortment building, campaign participations, Flash sales, tools adoption and deal hunting.
• Manage internal seller community via Line groups, FB or Forums, maintain high level of engagement within key communication channels.
• Experience: At least 3+ years of prior experience is preferred.
• Background: Sales & Marketing, Business, Key Account Management, Retail (Offline/Online).
• Skills: Analytical skills, Negotiation skills, Attention to detail, Communication and interpersonal skills, Partnership skills, systematic thinking and problem solving.
• Attitude: Highly driven and motivated to drive impact and change, positive attitude and desire to learn and grow, strong ownership.
• Requirements/Qualifications(good to have):

Skills:

Thai, English

Job type:

Full-time

• Respond to customer queries in a timely and accurate way, via phone, email, and live chat.
• Identify customer needs and help customers use specific features.
• Maintain quality service while ensuring continuous productivity contribution.
• Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
• Follow up on updates to our internal databases, SOPs, policies, and technical information.
• Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
• Assist in the training of new customer support agents on occasion.
• Bachelor s degree in any field.
• New graduates are welcome.
• Customer-centric mindset means focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Project Management, Excel, Problem Solving

Job type:

Full-time

• Provide data support to supervisor, HR generalist/business partners, or related parties in order to align compensation decisions.
• Develop, maintain and review career framework and compensation structure.
• Drive compensation programs and initiatives such as annual salary review.
• Compensation analysis, including total cash and equity, for annual programs and other business needs.
• Collaborate with HR Generalist/Business Partners on compensation analysis and projects.
• Manage compensation survey submissions.
• Partner with HR Ops team to provide analytics and reporting, including designing analytics that meet the needs and answer the questions of business leaders.
• Develop and deliver training and communication materials for compensation-related programs.
• Other HR project management.
• Bachelors degree & 3+ years of HR related experience.
• Minimum of 3 years of progressively responsible or directly related experience in compensation or data management/analysis.
• Experience owning all aspects of global job and compensation framework.
• Excellent advanced Excel skills.
• Demonstrated ability analyzing data to drive sounds business decisions.
• Strong project management skills.
• Outstanding analytical, problem solving, and critical thinking skills.
• Attention to detail.
• Strong communication (verbal and written) and interpersonal skills.
• Ability to multi-task and operate well in a fast-paced and rapidly growing environment.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and KYC quality standards.
• Review a subset of agents verification (minimize and prevent the errors etc).
• Assess support procedure based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all KYC metrics (e.g. critical criteria or as suspicious) and how the support team s performance affects those KPIs.
• Create strategies to improve support KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Map the need for training and onboarding programs and initiate these projects.
• Monitor individual's performance on the agent and team level.
• Create reports that reflect support performance.
• Report support team s performance to higher-ups.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the Operations, KYC, Fraud management, or related role.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Great team player with the ability to work with others (compromisation).
• Great people skills and ability to communicate (negative) feedback.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Excel, English, Thai

Job type:

Full-time

• Learning and adopting consulting skills and business knowledge to effectively integrate packaged technology into the client's business environment.
• Translating client's business needs into business requirements and participating in the production of solutions to drive business value.
• Working with clients to refine or design their business strategy while working in an agile collaborative environment.
• We get it Navigating your career can be challenging. With so many roles, what do you apply for? We're here to help. When you apply to this general associate consulting opportunity, based on your skill sets, interest and strengths, we align you to one of the following consulting role specialties: HR Transformation including HR new Ways of Working, HR Operating Model and Service Delivery.
• Enterprise Change Management and Organisation Transformation.
• Skills Transformation and Talent Development.
• HR Cloud Implementation and Generative AI in HR.
• Required Technical and Professional Expertise Bachelor's Degree in Human Resources, Psychology or Business with good honours.
• Highly motivated, with clear evidence of drive and significant achievements.
• Strong oral and written communication skills (in English and Thai), including presentation skills (MS PowerPoint, MS Excel).
• Preferred Technical and Professional Expertise
• As the above.
• About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
• Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
• Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
• Are you ready to be an IBMer?
• About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
• Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
• At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Skills:

Cooperate, System Security, Project Management, Thai, English

Job type:

Full-time

• Manage security systems and security controls implemented in systems, networks and applications to ensure that they effectively defend against cyber threats.
• Develop security configuration standards and enforce system hardening to IT infrastructure.
• Monitor the publicly disclosed security vulnerabilities and cyber threats. Alert the related teams and take actions to mitigate risks.
• Assess security vulnerabilities in IT infrastructure. Set action plans and cooperate with the related parties to ensure that the identified security flaws are properly remediated.
• Manage staff user accounts, privileged user accounts and system authorization control.
• Collect and analyze security events to identify anomalies. Investigate and respond to security incidents.
• Keep tracks of changes in IT security technology and practices. Improve security operational processes and tools as needed.
• Identify, define and document system security requirements and recommend solutions to management.
• Educate and train staff on information system security best practices.
• Having 3-5 years of relevant experience.
• Excellent communication both speaking and writing in Thai and English.
• Excellent report-writing skills in both English and Thai.
• Ability to form complex communications/messages in a simple, clear, and concise manner to the various communities within the organization.
• Capable of supporting various types of security assessments and familiar with various types of security standards.
• Experience in Project management.
• Ability to plan, manage and maintain a complex organization-wide program over the longer term.
• Understanding of the different concepts of information security and risks.
• Being a person who has a compromised vibe and is good at interpersonal skills.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.