Skills:

SQL, Python, SAS, English

Job type:

Full-time

• Lead the end-to-end development of Health analytics infrastructure, translating complex business problem statement into robust analytical solutions that support FWD strategic goals.
• Collaborate with Group Office and cross-functional teams to design and maintain advanced statistical models and analytical tools (e.g., SQL, Python, SAS, R), ensuring scalability, accuracy, and alignment with portfolio performance analysis.
• Decision Enablement and Business Impact.
• Lead the planning and execution of cross-functional analytics initiatives to develop predictive & statistical models and early warning systems for emerging health trends, fraud risk mitigation, and operational efficiencies.
• Partner with data and health operations teams to lead and drive AI/ML initiatives that enhance analytics capability, automate insights generation, and improve decision quality in key health domains.
• Provide strategic insights by synthesizing internal data and external market intelligence to influence underwriting, sales, and operations, enabling evidence-based decision making at executive levels.
• Champion the adoption of Group Office and enterprise-wide analytics best practices, positioning the analytics team as a proactive business partner in driving long-term impact for Health business.
• Portfolio Monitoring/Business Planning.
• Oversee the end-to-end delivery of monthly health portfolio performance reports on experience (Loss/Lapse/Expense) to ensure data accuracy and timely insights for strategic review.
• Analyze and synthesize reporting outputs into clear, actionable commentaries for local senior leadership and Group Office, enabling informed decision-making.
• Support the Strategy/Finance teams by contributing to the development and planning of Health business plans.
• Identify portfolio risks and growth opportunities by proactively monitoring health insurance trends and performance indicators, and recommend strategic interventions or pricing adjustments to senior management.
• Bachelor s degree (or higher) in Actuarial Science or related field.
• Progress toward an associate of international recognized actuarial bodies e.g. SoA/IFoA/IAA.
• 8+ years of experience on Health Portfolio Analytics, management, or pricing.
• Good communication in both Thai and English.

Skills:

Scrum, English

Job type:

Full-time

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

Job type:

Full-time

• Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
• Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
• Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
• Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
• Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
• Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
• Work with cross function within organization in role areas.
• Maintain good relationship with journalist insurance sector and other sectors in the role areas.
• Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.
• Bachelor Degree in Communication, PR, Marketing or Business Administration, or related field.
• At least 7-10 years directly related experience (i.e., public relations, employee communications, brand who has an active listening techniques to identify high impact opportunities for communications support with strong business acumen that joining with influence and collaboration skills.
• S/he should have an experience in developing and implementing strategic, integrated communications plans tied directly to business objectives with ability to identify, prioritize and implement communications opportunities on own initiative while influencing teams across multiple functions, locations and disciplines to deliver measurable engagement and visibility outcomes as a mandatory to be able to work well with diverse groups, be a team player, possess analytical and client service skills that will result in ability to manage project timelines and determine work flow.

Skills:

Accounting, Compliance

Job type:

Full-time

• Review vendor payment included withhold tax deduction and approve the accounting booking to ensure the transactions are accuracy on timely basis and compliance with accounting policy and Thai GAAP and IFRS.
• Review and handle manual workaround accounts payable, other relates expense and WHT processes in PTP to align with company s policies and ensure control is in place.
• Perform accounts payable, accounts payable accrual transaction and analysis.
• Support Gemini and IPO and ICFR per group office requirement.
• Review OPEX/CAPEX, account payable and accrual for support month-end fast closing within timeline.
• Review the control of payment in PTP to ensure the operations are smoothly.
• Manage relevant account reconciliations on a timely basis.
• Review and support customized OTBI reports/dashboards and
• support on ad hoc information requests.
• Prepare report required by management and support auditors.
• Coordinate with Revenue department for any tax to audit.
• Involve company s initiatives, projects, and enhancing system which related to payment.
• Proactively engage with internal and external teams and address their needs and queries.
• Take full managerial role in managing own team by building people engagement through communication, recognition, learning, and development.
• Play a leading role in team meetings, team building activities and knowledge sharing sessions.
• Support ac-hoc assignment where required.

Skills:

Research

Job type:

Full-time

• Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
• Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
• Track and monitor customer satisfaction metrics ex. NPS, CSAT, and customer sentiment via multiple and diverse touchpoints.
• Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
• Analyze market trends and company s competitor to identify opportunities and threats.
• Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
• Consolidate and align customer operations into one unified direction from cross-functional teams for customer satisfaction and a seamless experience.

Skills:

Accounts Payable, Compliance, Accounting

Job type:

Full-time

• Review accounts payable transactions, other related expense, CAPEX and tax to ensure the payment transactions are accurate, timely deliver, and compliance with accounting policy, Thai GAAP and IFRS.
• Audit expense report for compliance with company's policies and process expense report payment request generation.
• Proactively engage with internal team and Group Office for CAR approval process.
• Review the control of payment in PTP to ensure the operations are smoothly and initiate to improve working process.
• Manage relevant account reconciliations on a timely basis.
• Lead to generate IFRS17 expense allocation to ensure booking OPEX/CAPEX, allocation, reclassification related to IFRS17/TFRS17 are done properly per GAAPs.
• Support on queries on incurred OPEX / CAPEX to understand impact to CSM of each group of product by each cohort.
• Initiate and implement improvement for coming faster close.
• IFRS17 project.
• Support Gemini and IPO and ICFR per group office requirement.
• Prepare report required by management and support auditors.
• Coordinate with Revenue department for any tax to audit.
• Involving to new project and enhancing system in the part of
• Payment.
• Proactively engage with internal and external teams and address their needs and queries.
• Take full managerial role in managing own team by building people engagement through communication, recognition, learning, and development.
• Help department head establish a continuous improvement culture within the team.
• Play a leading role in team meetings, team building activities and knowledge sharing sessions.
• Support ac-hoc assignment where required.

Job type:

Full-time

• Assist and or Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ Ops Com and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Assist the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ Ops Com, and other key stakeholders.
• Prepare papers for monthly ExCom/ Ops Com, and monthly Group reporting.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Skills:

Project Management

Job type:

Full-time

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.

Job type:

Full-time

• Support to sale team while they have issues/problems with internal function.
• Work closely and follow up with related parties for all pending/issue and ensure to response within SLA.
• Provide reports for sale team to monitor case, premium due, and conserve case.
• Response sale query within SLA.
• Communicate to sales team about on shelf product and UW guideline.

Job type:

Full-time

• Demonstrate Up to Date Operation process to Distribution Helpdesk team to support distribution channel along journey.
• Enhance sale journey and ensure that align with FWD s market conduct and partner sale protocol.
• Monitor all report are delivered to counter parties in agree timeline.
• Mentor team member to aware of business change and pro-active to prepare preparation.
• Supervise team while confront with problem.
• Lead the meeting and share concern which related to sale process...

Skills:

Excel

Job type:

Full-time

• Develop program to calculate premium and non-forfeiture value for new product.
• Build, revise profitability testing model for both excel and prophet including reconcile process.
• Profitability and Sensitivity test.
• Perform indicative pricing for requested product.
• Provide profitability analysis and sensitivity test for new and re-pricing product follow latest BE assumption.
• Help to Prepare product approval report including preliminary risk analysis.
• Provide information in some part of PAR per request from manager.
• Tracking and follow up information in PAR from related parties to response all Group Office inquiries.
• Prepare OIC approval report, follow up and coordinate with OIC for all approval process.
• Prepare OIC premium certificate and draft version of policy contract wording and distribute to concerned departments for review to align with OIC announcement.
• Others.
• Perform other tasks per assign by any People Manager..

Skills:

Product Development

Job type:

Full-time

• Lead the delivery of monthly reinsurance figures for financial statement and reporting.
• Lead reinsurance implementation covering giving advise at product development stage, participating in system configuration and UAT, managing the treaty and sign-off and ensuring flow of communication to related parties.
• Perform, analyze and deliver other reinsurance related reports and commentaries to meet requirements for financial statement, management presentation, group office repo ...
• Identify room for operating efficiency enhancement as well as proposing and leading to execute the enhancement.
• Keep self-update of relevant policies and regulations in order to continuously being complaint.
• Collaborate with other parties, both internal and external, to resolve operating problems and/or execute solutions.
• Coordinate, respond and support an auditor through a reinsurance auditing process.
• Lead on project/ad-hoc tasks as assigned by Head of AAA in order to fulfill near-term department s goals.
• Provide working guidance and/or advises to more junior team members where appropriate.

Job type:

Full-time

• Perform indicative pricing for requested product.
• Provide profitability analysis and sensitivity test for new and re-pricing product follow latest BE assumption.
• Develop program to calculate premium and non-forfeiture value for new product.
• Prepare product approval report including preliminary risk analysis.
• Coordinate to prepare draft product approval report (PAR) including preliminary risk analysis to Group Office.
• Tracking and follow up information in PAR from related parties to response all Group Office inquiries.
• Help to provide experience analysis as initial proposed assumption such as loss ratio.
• Provide information support to response Q&A log from Group Office.
• Prepare OIC approval report, follow up and coordinate with OIC for all approval process.
• Prepare OIC premium certificate and draft version of policy contract wording and distribute to concerned departments for review to align with OIC announcement.
• Initial consult with OIC for new product before send to approve in order to shorten approval time.
• Product Development and Implementation.
• Coordinate with distribution channel to acquire information for product pricing, development and to obtain internal product approval.
• Coordinate and support information to related departments for product implementation.
• Others.
• Advice junior team member to deliver tasks per their assignment.

Skills:

English

Job type:

Full-time

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation.
• Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk.
• Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.
• Bachelor s Degree in Computer or IT related fields.
• At least 10 years in IT services / IT Support area, Lead team more than 4 persons.
• Excellence communication in Thai and English.