Skills:

Project Management, Research, Scrum

Job type:

Full-time

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Methodology Development Research, develop, propose to management team include establish a standardized project management methodology across company.
• Provide professional consultancy services to other functions in the areas of project management methodology.
• Deliverable Assurance Monitor project deliverables to ensure that the project produce committed results.
• Propose resolution for unfavorable outcome.
• Agile Practices Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Knowledge Sharing and Team Management Lead and manage team to share project management & PMO-knowledge with the IT PMO team;.
• Oversee team engagement and development include individual development plan.

Job type:

Full-time

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents submission etc. Control Temporary.
• receipt s usage of agents to comply with company guideline.Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Skills:

Negotiation

Job type:

Full-time

• Act as a Senior Business Transformation Partner in the assigned projects or functions on transformation plan and execution.
• Support ExCom and OpsCom on business transformation opportunities as set in NIC and other key requirements, including annual strategy plan ( Strat Plan ), and other strategic business needs.
• Stay up-to-date with digital and transformation trends to analyze the impact to the assigned BU and accelerate/delivery on their transformation efforts.
• Support BU s new initiatives to become agile digital enterprises and develop plans for the ongoing change capabilities.
• Identify capability gaps and develop actionable strategies for greater value and better business outcomes from transformation initiatives.
• Work with Sponsors and Business Product Owners (BPOs) to assure the proposed solution/approach/methodology will address the BU needs and end-to-end delivery. Raise potential risks and analysis.
• Provide professional consultancy services to others in the areas of transformation trends and methodology.
• Work with Product Owners, Business Analyst, and Project Managers in business cases implementation and delivery. Lead and assure that the direction of the project remains true to the original objective and the outcomes are sound and risks are mitigated.
• Secure optimal transformation and business outcomes by using advance communication, negotiation skills, and advance judgement with senior stakeholders.
• Act as an executive specialist to support the Director of Business Optimisation on important business initiatives and activities to secure successful delivery.

Skills:

Compliance, Cost Estimation

Job type:

Full-time

• Support the overall management of actuarial governance framework, ensure compliance with internal and external requirements by coordinating with the relevant teams. (e.g. GWS, ICFR, GO policy/guidelines, OIC requirements).
• Support to ensure compliance with local Actuarial policies and demonstrate compliance to Group office as per agree timeline.
• Support review of product approval for new products in actuarial area, including methodology and assumptions used.
• Support Project Gemini and meet any new governance requirements as a public company.
• Actuarial assumption setting Support reviewing on compensation scheme of all channels. Ensure the correctness of calculation and source of information. Coordinate with other department to ensure the appropriate of cost estimation.
• Projects.
• Support on new or ad-hoc requirements and any assigned projects or lead/support work on high priority deliverables with the Actuarial department.

Job type:

Full-time

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock ...

Skills:

Social media, Project Management, English

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.
• Bachelor or Master Degree in business related field with strong academic background.
• CXPA, Design thinking will be advantage.
• At least 5 years working experience in Customer Experience, project management, customer journey and process improvement.
• Experiences in life insurance is highly prefer.
• Excellence communication in Thai and English.

Skills:

Business Development

Job type:

Full-time

• Serve as front line and primary contact person in handling incoming calls for all enquiries and service requests from customers under responsible regions.
• Coordinate and work with other functions in order to acquire all needs to deliver service for BA Sales and SCB branch staffs.
• Analyze regional target under own responsibility and develop plan with banks to achieve goals.
• Contribute and support on Month-end closing period.
• Negotiate on sales event and activities.
• Solve various pending problems after sales.
• Follow up with BA Sales Representative on all pending cases.

Job type:

Full-time

• Conduct the classes to follow the training's guideline for products and sales training (training program related to OIC license, Core business, Intermediate and advance level training).
• Able to conduct management and leadership program for responsible sales channels/partners.
• Provide the training program from product and design team and/or external organization that related to trainer competency improvement.
• Communicate to the target audience based on facts/ information / Product knowledge by using the various of training techniques.
• Explain facts / information / product knowledge / selling skills to the target audience in order to develop the capability to be ready for life insurance marketing.
• Manage Training special projects for responsible sales channels/partners.
• Manage Training by sales channels/partners' request.
• Deliver training measurement through report..

Skills:

Compliance

Job type:

Full-time

• Perform, analyze and deliver reports and commentaries to meet requirements for financial statement, management presentation, group office report, regulatory report, etc.
• Proactively Identify room for enhancement on own works e.g. operating efficiency, compliance with policies and regulations, customer focused, etc. as well as proposing and executing the enhancement.
• Be responsive to the suggestions/recommendations from senior colleagues to improve w ...
• Collaborate with other functions to resolve operating problems and/or discuss for solutions (e.g. treaty related issues, data and system issues, assumption process control, actuarial forecasting).
• Respond and support an auditor through an auditing processes (e.g. reinsurance related, BEA and experience study related).
• Perform ad-hoc tasks as assigned by senior colleagues in order to fulfill near-term department s goals.
• Take full ownership of self-development. Proactively seeking support from Head of AAA / CATO for the opportunity for skills and knowledge improvement.

Skills:

Industry trends

Job type:

Full-time

• Develop and oversee strategic roadmaps and execution of initiatives in collaboration with distribution channel heads, SCB and GO to enhance sales performance and financial (e.g. persistency, product mix, expense overrun) results.
• Work with CBO, CAO, CDSTO, and internal key stakeholders to build robust business cases, recommend strategic solutions for manage decision to ensure the alignment of expectation and business outcomes.
• Coordinate with relevant parties to identify, understand, and monitor progress on st ...
• Manage key partnership meetings chaired by CDSTO or partner management; supporting strategic direction, performance management, and operating issues resolution.
• Work with Corporate Strategy, Distribution Strategic Planning and channel heads to convert plans into actionable initiatives. Define success metrics, track outcomes, continuously optimize execution.
• Support senior management on high-impact, confidential projects requiring strong analytical skills, independent problem-solving, and effective stakeholder engagement.
• Implement a target operating model for the HNW to establish consistent operating rhythm of business and reinforcing FWD s footprint in the HNW market.
• Lead strategic development and execution for the HNW segment for both SCB and Agency channels; including sales model design, customer journey enhancement, and execution of segment-specific initiatives.
• Work with FWD Private and SCB Private to co-create a compelling and exclusive HNW/UHNW value proposition and engagement model that differentiates FWD in the Thailand HNW domain.
• Continuously monitor industry trends, evolving client expectations, and competitor strategies to inform and refine FWD s HNW strategy.

Experience:

5 years required

Skills:

CPA, English

Job type:

Full-time

• Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ OpsCom and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Lead the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ OpsCom, and other key stakeholders.
• Prepare papers for monthly ExCom/ OpsCom, and monthly Group reporting.
• Develop knowledge regarding regulatory requirements, emerging risks and audit methodology, and be the lead in educating and disseminating this knowledge to other auditors within the department.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Skills:

Compliance

Job type:

Full-time

• Lead joint client consultations with PBs and RMs to uncover life insurance needs aligned with the client s overall wealth and estate planning strategy.
• Provide in-depth product advisory and recommend insurance solutions, such as whole life, endowment, medical, or investment-linked plans that align with clients long-term financial goals.
• Pre-sales Management Partner with PBs and RMs in client profiling and needs analysis, identifying complex life-stage planning opportunities (e.g., legacy planning, liqu ...
• Deliver tailored proposals, illustrations, and comparative solutions analyses to support informed client decision-making and equip PBs and RMs with technical insights and product refreshers to enhance pitch quality and client confidence.
• Technical Expertise Serve as the subject matter expert on complex insurance solutions, including inheritance tax, key-person coverage, buy-sell agreements, philanthropic giving, and trust/ estate planning.
• Provide guidance on regulatory and compliance aspects related to wealth structuring through insurance.
• Sales Enablement Manage the full sales lifecycle, from initial consultation to case closure by coordinating documentation, underwriting, and follow-ups.
• Facilitate client seminars and targeted events to educate HNW/ UHNW clients, foster engagement, and generate leads.
• Post-sales Management Delivery continuous client service, including policy servicing, annual reviews, and plan adaptations aligned with evolving client needs.
• Liaise with internal insurance operations to ensure timely resolution of service requests, reinforcing a high-touch client experience.

Skills:

Excel, Product Development

Job type:

Full-time

• Perform indicative pricing, profitability and sensitivity result with accuracy and explainable.
• Perform profit testing model in both Prophet and Excel with proper programing code.
• Perform premium and CV calculation model for OIC approval and system development.
• Prepare PAR approval report and Coordinate with Group Officer for approval process.Coordinate with other departments on all product aspects to prepare the PAR including preliminary risk analysis to Group Office.
• Provide information support to response Q&A log from GO.
• Deliver and get the PAR done both quality and quantity.
• Follow up and coordinate with Group Office to get product approval within timeframe.
• Help to provide experience analysis as initial propose assumption.
• Prepare OIC approval report, follow up and coordinate with OIC for all approval process including the UAT process.Prepare OIC premium certificate and policy contract wording and distribute to related department for review and sign-off.
• Give initial advice on OIC regulation.
• Initial consult with OIC for new product before send to approve in order to shorten approval time.
• Coordinate and support information for product implementation.
• Product Development and Implementation.Coordinate with distribution and product development team to acquire information for pricing.
• Coordinate and support information for product implementation.
• Reinsurance CorrespondenceProvide the information to support the reinsurers for new product development and all related reinsurance issues in end to end process.
• Ad-hoc projects/requestPerform analysis/fact finding per requested by Chief Proposition Officer, Head of Pricing or Lead of Investment Product Pricing.

Skills:

English

Job type:

Full-time

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.

Job type:

Full-time

About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock ...

Job type:

Full-time

• Create team action plans regarding data analytics in alignment with the department and company s direction.
• Work collaboratively with departmental heads to analyze business initiatives and requirements as well as deliver value through data analytics tools.
• Manage the team to design and develop data analytics outcomes including analysis results in terms of trends anomalies or patterns, insights and reporting dashboards.
• Present findings, guidance or summary of the analysis results pertaining to data-driven decision-making using business intelligence tools.
• Convince and advise business users, leads together with committees to convert insights into business action, such as sales campaign execution and interaction with customers.
• Identify and measure benefits of the company s investment, activities or action brought about by data analytics.

Skills:

Compliance, Database Administration, English

Job type:

Full-time

• Perform operations to ensures 24/7 high availability for all the production databases system.
• Troubleshoot, advise and being hands-on on databases and servers during critical incidents.
• Secure and advise database by follow current policies, procedures, and controls.
• Assess and plan to upgrades obsoleted database version and coordinate with all related party to deliver good database service to business.
• Day to day database operation support and monitoring.
• Maintains database results by setting and enforcing standards and controls.
• Co-ordinate, advise and support developer or vendors to implement new/change DB and application related.
• Prepares for database expansion by studying plans and requirements; coordinating with Infrastructure teams.
• Collaborates with the security and audit teams to protect our data across all databases and to ensure compliance to all applicable regulations.
• Take a lead role to implement and administer database system with proper design and security control by get guideline from manager.

Skills:

Financial Analysis, Industry trends

Job type:

Full-time

• Assist in the development and implementation of strategies to optimize and unlock trapped value.
• Prepare VNB reports and key financial metrics to support regular financial reports and requirements from Group Office, regulators, auditors, managements and other stakeholders.
• Support in identifying and executing initiatives to optimize all financial aspects of distribution agreements.
• Assist in maintaining and enhancing the company's fund segmentation.
• Find innovative approach to improve VNB and to meet STI targets, especially where actuarial optimization is adding value.
• Support the end-to-end shareholder dividend remittance processes.
• Assist in conducting VNB and financial analysis and modeling to support decision-making related to new business initiatives, mergers and acquisitions, and other strategic projects.
• Stay up-to-date on industry trends, regulations, and best practices related to financial management in the life insurance industry.
• Support and contribute to ad hoc financial strategies, including but not limited to, non-traditional reinsurance solutions, methodology enhancements, pro-active flagging of financial headwinds.
• Contribute to the enterprise transformation journey and contribute where needed/possible.
• Financial Consultant and Business Partnering Assist in conducting insightful and credible VNB and financial analysis to support timely management decisions and actions.
• Help develop and maintain a comprehensive system for monitoring VNB and key financial performance indicators, ensuring that the company's expectations are appropriately managed and maintained.
• Serve as the finance business partner to the product team.
• Participate in financial discussions with non-finance functions, providing engaging explanations of how specific financial figures impact the business.
• Prepare finance-related materials to update the Board of Directors.

Skills:

Data Analysis, Big Data, Statistics, English

Job type:

Full-time

• Work collaboratively with data engineers and data architects to acquire new data from internal and external source systems.
• Support business initiatives and projects by performing data wrangling and exploratory data analysis, discovering trends and patterns, building predictive models and machine learning algorithms, etc., based on the CRISP-DM methodology and agile approach.
• Stay up to date with big data and analytical techniques, such as machine learning, d ...
• Provide analytics expertise, directions and guidance to business leads through turning insights into business action so as to improve sales and customer profitability.
• Present summary of analyses including data monetization on large datasets using advanced analytics tools and data visualization techniques.
• Lead implementation of AI models and business rules incorporated in automated business processes.

Job type:

Full-time

• Perform bank structure data update to ensure the information is updated as well as increase data accuracy for stakeholder confident to bring the data for work.
• Perform BA structure data update to ensure the information is updated, initiate tools/portal for updating BA seller movement to improve efficiency and timeliness.
• Lead to communicate with stakeholder when happen any errors of structure data as well as act as data owner to update and inform stakeholder after data correction.
• Identify structure data and define data verification to clear the issue of data, initiate lean thinking to increase quality of data and based on regulation.

Skills:

Product Owner

Job type:

Full-time

• Collaborate with internal and external stakeholders to develop and execute project roadmaps which leverage high-level perspectives to define goals, objectives and approaches for data and analytics transformation.
• Work closely with project members in providing leadership and acting as a primary communicator to link among the teams as well as organizing the teams performance and project activities, such as project decision making and buy-in from the stakeholders.
• Prioritize and maintain the sprint backlog together with relevant documents for assi ...
• Stay up to date with new data and analytical technology in order to educate related parties, define opportunity statement, adopt innovations and improve busines operations timely in the company.
• Provide unified direction and be accountable for the success of the projects as a frontman or center of the data initiatives' development cycle.
• Propose the methodology to measure busines impacts and present the benefit realization as a result of data innovations and projects.

Skills:

Compliance, Cost Estimation

Job type:

Full-time

• Support the overall management of actuarial governance framework, ensure compliance with internal and external requirements by coordinating with the relevant teams. (e.g. GWS, ICFR, GO policy/guidelines, OIC requirements).
• Support to ensure compliance with local Actuarial policies and demonstrate compliance to Group office as per agree timeline.
• Support review of product approval for new products in actuarial area, including methodology and assumptions used.
• Support Project Gemini and meet any new governance requirements as a public company.
• Actuarial assumption setting.
• Support reviewing on compensation scheme of all channels. Ensure the correctness of calculation and source of information. Coordinate with other department to ensure the appropriate of cost estimation.
• Projects.
• Support on new or ad-hoc requirements and any assigned projects or lead/support work on high priority deliverables with the Actuarial department.

Skills:

Accounts Payable, Compliance, Accounting

Job type:

Full-time

• Review accounts payable transactions, other related expense, CAPEX and tax to ensure the payment transactions are accurate, timely deliver, and compliance with accounting policy, Thai GAAP and IFRS.
• Audit expense report for compliance with company's policies and process expense report payment request generation.
• Proactively engage with internal team and Group Office for CAR approval process.
• Review the control of payment in PTP to ensure the operations are smoothly and initiate to improve working process.
• Manage relevant account reconciliations on a timely basis.
• Lead to generate IFRS17 expense allocation to ensure booking OPEX/CAPEX, allocation, reclassification related to IFRS17/TFRS17 are done properly per GAAPs.
• Support on queries on incurred OPEX / CAPEX to understand impact to CSM of each group of product by each cohort.
• Initiate and implement improvement for coming faster close.
• IFRS17 project.
• Support Gemini and IPO and ICFR per group office requirement.
• Prepare report required by management and support auditors.
• Coordinate with Revenue department for any tax to audit.
• Involving to new project and enhancing system in the part of
• Payment.
• Proactively engage with internal and external teams and address their needs and queries.
• Take full managerial role in managing own team by building people engagement through communication, recognition, learning, and development.
• Help department head establish a continuous improvement culture within the team.
• Play a leading role in team meetings, team building activities and knowledge sharing sessions.
• Support ac-hoc assignment where required.

Skills:

Finance, Negotiation, English

Job type:

Full-time

• Payment type changing /Accumulate & Withdraw policy benefits.
• Cash Coupon, Dividend, Maturity.
• Returning Cheque / Suspense Out Clearing / Un-cash Cheque 10 years for OIC.
• Medical Check Up Fee / NB Premium Refund / Assignments.
• Improve team member capability to be multiple skills.
• Provide good service quality of Customer Payment Service to customer.
• Solve complicated case /complaint with smooth result.
• Report working progress / obstacle periodically.
• Bachelor degree in Science or Finance or Related.
• Policy Owner Service Skill, Negotiation Skill.
• Life insurance experience on life operations or related fields at least 7-10 years or above.
• Good communication in Thai and English.

Skills:

English

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.
• Bachelor degree (Medical science is a plus).
• Life insurance products underwriting, process and regulations.
• Principle of Life Insurance (LOMA 1-2) certificate is a plus.
• 1- 2 years of Medical and Financial Underwriting experienced is a plus.
• Good communication in Thai and English.