Skills:

Telesales, Sales, Quality Assurance

Job type:

Full-time

• Supervise telesales Representative (TSR) to achieve assigned sales targets including APE.
• Monitor daily sales activities and support the team to improve productivity and conversion rate implement sales strategies and campaigns assigned by Lead of Telesales Management.
• Supervise and oversee the performance of Telesales Representatives (TSRs) to ensure achievement of assigned sales targets, including APE targets.
• Monitor daily sales activities and provide ongoing support to the team to enhance productivity, improve conversion rates, and drive overall sales performance.
• Drive the execution of sales strategies and campaigns in alignment with direction from the Head of Telesales Management.
• Customer Management.
• Ensure TSR deliver professional telesales service to achieve high customer satisfaction.
• Monitor sales quality and ensure compliance with company policies and regulations.
• Handle and follow up customer issues or complaints to improve service quality.
• Ensure that Telesales Representatives (TSRs) deliver professional sales services via telephone to achieve the highest level of customer satisfaction.
• Oversee sales quality assurance and ensure full compliance with internal policies and applicable regulatory requirements.
• Manage and resolve customer issues and complaints while ensuring continuous improvement in service quality standards.
• People Management.
• Coach and guide TSR to improve sales skills and overall performance.
• Monitor team attendance, productivity, and daily performance.
• Support recruitment and onboarding of new team members.
• Provide coaching and guidance to develop TSRs sales skills and drive continuous performance improvement.
• Monitor team attendance, work productivity, and daily performance results.
• Support recruitment and onboarding initiatives to enable new team members to integrate smoothly and perform efficiently.

Skills:

Automation, Software Development

Job type:

Full-time

• Responsible in driving full automation of Business Process, Software QA and Requirement automation with practice.
• Participate in related activity to establish effective automation solution to the business.
• Take a lead role to coordinate and implement processes to deliver automation pipeline which runs automatically with all application/systems.
• Create knowledge base and perform knowledge sharing to drive organization upon automation capability.
• Integrate proper technology to create effective communication and operation.
• Ensure productivity related to automation to be delivered with high velocity.
• Perform activities assigned by supervisor.
• Bachelor s Degree in computer science, computer engineer or computer related field .
• Minimum 2 years experience in Life insurance. Experience in Software Development.
• Minimum 1 years experience in software-based automation.
• Agile working experience preferred.
• Total minimum 5 years experience in IT field.
• Experienced Automation development, Robot Framework, Jmeter, Cucumber, UiPath and CI/CD Tools knowledge..

Job type:

Full-time

• Perform, review, analyze, and deliver high quality reports and commentaries to meet requirements for financial statements, management presentations, group office reporting, and regulatory submissions.
• Proactively identify opportunities for operational efficiency enhancement, and lead the proposal, planning, and execution of improvement initiatives.
• Maintain up to date knowledge of relevant policies, standards, and regulatory requirements to ensure ongoing compliance and sound governance.
• Collaborate with internal and external stakeholders to resolve operational issues and drive implementation of new or improved solutions, including data and system matters, assumption process control, and actuarial forecasting.
• Coordinate, respond, and provide support throughout audit processes, acting as a key point of contact to ensure timely and accurate information delivery.
• Coordinate with relevant parties to deliver cross functional initiatives such as product reviews, experience studies, and actuarial forecasting exercises.
• Lead assigned projects and ad hoc initiatives as directed by the Head of department to support near term departmental goals and priorities.
• Provide working guidance, technical advice, and coaching to junior team members to support capability development and consistent delivery quality.

Skills:

English

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.
• Bachelor degree (Medical science is a plus).
• Life insurance products underwriting, process and regulations.
• Principle of Life Insurance (LOMA 1-2) certificate is a plus.
• 1- 2 years of Medical and Financial Underwriting experienced is a plus.
• Good communication in Thai and English.

Skills:

Statistics, Java, English

Job type:

Full-time

• Responsible for the development, design and implementation of new/modified software programs and ongoing FWD business/strategic projects.
• Responsible for system/program development and deliver with high quality solutions in response to business requirements and assigned projects.
• Provide system analysis, solution designs, system integration, develop program/system, test, coordinate with BA and/or users to ensure that it meets expectation.
• Work closely with BA and users to implement software or related projects.
• Work under supervision in process of software selection and software implementation to ensure that solution can be provided to users.
• Supervise the Outsources Developer / Vendor or Software House to ensure software projects meet business requirements. Provide coaching to outsource developer for any programming and implementing.
• Master or Bachelor s degree or equivalent in the field of computer science, computer/software engineering, statistics or mathematics.
• Strong in software development and implementation in Insurance Industry at least 6 years.
• At least 3 years in Java, C#, NodeJS, ReactJS and design and Develop APIs / Microservices.
• Knowledge in Back-end Development and DBMS database, permission, deployment, application security, integration and risk management.
• Good communication in Thai and English.

Skills:

E-learning, Industry trends

Job type:

Full-time

• Develop engaging and effective eLearning content, including interactive modules, videos, and assessments.
• Collaborate with subject matter experts and training teams to create relevant and accurate eLearning content.
• Ensure eLearning content aligns with training objectives and business needs.
• Edit and proofread eLearning content to ensure it is free of errors and meets quality standards.
• Stay updated with industry trends and best practices in eLearning content creation.
• Use authoring tools and multimedia software to create visually appealing and interactive eLearning content.
• Test eLearning materials to ensure they function properly and meet educational standards.
• Manage and maintain eLearning content on various platforms, ensuring it is up-to-date and accessible.
• Provide support and training to team members on eLearning content creation tools and techniques.
• Engage with external vendors, universities, academies, and institutions to incorporate best practices and innovative solutions.

Job type:

Full-time

• Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ OpsCom and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Lead the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ OpsCom, and other key stakeholders.
• Prepare papers for monthly ExCom/ OpsCom, and monthly Group reporting.
• Develop knowledge regarding regulatory requirements, emerging risks and audit methodology, and be the lead in educating and disseminating this knowledge to other auditors within the department.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Job type:

Full-time

• Assess and approves with respect to both new and referred claim cases include special request regarding the given authority.
• Facilitate the recommendation to higher authority assessor.
• Capture the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant.
• Monitors and take action on self pending of claim every 15 days.
• Participate into system & process improvement or other assignments from managers to deliver results as expected within the timeline.
• Contributes to update the claim assessment guideline.
• Update the business continuity plan per assignment.
• Make commitment of personal development plan and deliver as promised.
• Engage with the company activities and contributes as a good team player to deliver the highest team performance.

Job type:

Full-time

• Proactively work with stakeholders/vendors to deep dive in particular topic, propose and develop solutions that fit for stakeholders at all levels.
• Responsible for report distribution within and outside organization and ensure team delivers consistent timely data and information.
• Find insights and presents key findings that drive the overall company s performance and KPIs to relevant parties at all level.
• Design/Build measurements that realize benefits obtained from company s investment, activities or projects.
• Develop an effective and efficient processes or procedures for the capture and maintenance of data ensuring that information is eligibility is robust and meets audit rules.

Job type:

Full-time

• Perform, analyze and deliver reports and commentaries to meet requirements for financial statement, management presentation, group office report, regulatory report, etc.
• Identify room for operate efficiency enhancement as well as proposing and leading to execute the enhancement.
• Keep self-update of relevant policies and regulations in order to continuously being complaint.
• Collaborate with other parties, both internal and external, to resolve operating problems and/or execute new solutions (e.g. data and system issues, assumption process control, actuarial forecasting).
• Coordinate, respond and support an auditor through an auditing processes.
• Coordinate among related parties to deliver joint works (e.g. product review, experience study, actuarial forecasting).
• Lead on project/ad-hoc tasks as assigned by Head of department in order to fulfill near-term department s goals.
• Provide working guidance and/or advises to more junior team members where appropriate.

Skills:

Telesales

Job type:

Full-time

• Verify customer payments across all payment channels, including EDC credit card terminals and cash collection, and ensure all transactions are processed and completed within SLA.
• Retrieve the YES file, the insurance application form, and the customer s CRS tax residency declaration form, and submit them to Underwriting team for further processing to issue the policy to the customer.
• Initiate a service request in the system to allow the Telesales team to follow up wi ...
• Provide prompt and proactive responses to all urgent requests raised by the Telesales team and relevant stakeholders.

Skills:

Quality Assurance, Assurance, Sales

Job type:

Full-time

• Coordinate between company staff and sales/agent to work together with more effectiveness.
• Analyze sales needs that affect to staff s performance and sales services.
• Support sales process and quality, after sales service to all distributions channel.
• Foresee efficiency sales process to improve sales service and propose to management to consider.
• Communicate sales process that align with the regulator.

Skills:

Power BI, Industry trends

Job type:

Full-time

• Develop, design, and improve existing reports, dashboards, and processes to add value.
• Identify innovative technologies to obtain accurate data and expedite the creation and analysis of reports and dashboards, ensuring timely delivery to the management team.
• Implement technology solutions to support Business Training, including prototype learning and testing.
• Create, maintain, and communicate training evaluation reports, dashboards, and presentation materials, such as the monthly BTC dashboard, using analytics software and data visualization tools like MS Excel, Power BI, Power Query, and MS Access.
• Collect, analyze, and report on training data to identify trends and insights for program improvement.
• Design data management systems to ensure data accuracy and integrity.
• Analyze and present materials related to business training activities.
• Provide regular communication support to ensure trainers are aligned with key initiatives and actions to achieve business targets.
• Provide data-driven recommendations to senior management to enhance training programs.
• Stay updated with industry trends and best practices in business analysis.

Skills:

Automation, Statistics, Java, English

Job type:

Full-time

• Lead the design, development, and implementation of new and enhanced software solutions to support FWD s business operations and strategic initiatives, ensuring alignment with business strategy.
• Own end to end system delivery, including system analysis, solution and integration design, development oversight, and testing, ensuring high quality, scalable, and secure solutions.
• Work closely with Business Analysts and business stakeholders to translate business ...
• Act as a key technical advisor throughout software selection, vendor engagement, and solution implementation to ensure optimal fit with business needs and technology direction.
• Lead and supervise outsourced developers, vendors, or software houses, ensuring delivery quality, adherence to requirements, internal standards, and agreed timelines, while providing technical guidance and coaching.
• Proactively identify opportunities for process improvement, automation, and system optimization, and ensure proper documentation, knowledge transfer, and operational readiness for delivered solutions.
• Master or Bachelor s degree or equivalent in the field of computer science, computer/software engineering, statistics or mathematics.
• Strong in software development and implementation in Insurance Industry at least 10 years especially in Java, C#, NodeJS, ReactJS and design and Develop APIs / Microservices.
• Knowledge in Back-end Development and DBMS database, permission, deployment, application security, integration and risk management.
• Excellence communication in Thai and English.

Skills:

Research, Legal, Finance

Job type:

Full-time

• Research and evaluate vendors on parameters such as pricing, quality, standards, summarize findings, and negotiate with them.
• Work with legal, finance and procurement team to complete procurement processes.
• Lead and prepare necessary documents for procurement. This includes but not limited to RFI, RFP, RFQ, Scope of Work, and contract.
• Negotiate contracts and terms of service.
• Manage maintenance contracts and renewals.
• Establishing standards by which to assess the performance of approved vendors.
• Maintain positive relationships with company approved vendors to ensure long term support and strategic alignment.

Skills:

Legal, Compliance, Research

Job type:

Full-time

• Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
• Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
• Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
• Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
• Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
• Capture and interpret product data from a range of sources and communicate the finding to support team.
• Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
• Interpret data and customer feedback to guide product actions.
• Provide support and advice to more junior team members.
• Manage and control budget.

Skills:

Industry trends

Job type:

Full-time

• Develop technology strategies by analyzing business needs, prioritizing projects and providing estimates for cost-benefit analysis.
• Establish Next in class project delivery model aligned to business requirements.
• Act as a facilitator for negotiations between IT and business and enable both parties to work in a cohesive manner.
• InformedStay abreast of latest insurance industry trends in terms of business and technology and implement the same to deliver future ready solutions to business.

Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Job type:

Full-time

• Prepare the actuarial inputs for financial statements, disclosures and management reports compliant with Group IFRS requirements.
• Perform the quarterly and annual EC calculations under Group EC framework.
• Perform stress testing and scenario analysis to assess risk and capital impacts.
• Conduct experience studies assigned with impact analysis and propose assumptions with justifications documented.
• Governance and controls.
• Demonstrate actuarial expertise and support on the design, development and implementation of a robust, consistent and efficient IFRS and EC solution.
• Conduct user acceptance tests on user s change requests and/ or impact reasonableness assessments to ensure results in line with model governance.
• Provide sufficient controls throughout the valuation and audit processes.
• Drive automations and optimizations in the target operating and reporting processes where feasible.
• Planning and analysis.
• Assist in reviewing IFRS and EC related assessments, assumptions and pricing metrics in the product developments.
• Deliver business planning and forecasting along with actuarial analysis.
• Assist with deep dive analysis on experience variances and trends to support STI achievements.
• Assist with messages that drive financial and capital performances as well as business decisions.
• Others.
• Communicate key results and analysis to major stakeholders.
• Maintain an appropriate level of traceability and documentations of delivery.

Skills:

English

Job type:

Internship

• University students (3rd Year undergraduate student is preferred).
• Good communication in both Thai and English (writing and speaking).
• Why FWD Insurance Talent Internship Programme?.
• Join one of the fast-growing insurance companies in Asia.
• Opportunity to work in an international corporate.
• Support in ideas and strategies development for new digital initiative projects.
• Collaborate with team members and stakeholders on how to improve working processes in order to maximize our working efficiency.
• What will you gain from joining this programme?.
• Business Project - An intensive assigned project with clear goal in real working experience.
• Group Project - A group assigned project by co-brainstorm and cross-departmental exposure.
• Professional Development - Hands-on learning with our professional.
• Coaching & Mentoring - Individual mentor will provide coaching, accessing and evaluating interns.
• Careers Advisor - Knowing yourself including design career planning session with our Talent Acquisition Team.
• Commencement - Celebration key achievement with project presentation to management.
• Please note that once you click on Apply button, you will need to create an account and upload your CV/Resume in our iHR system.

Job type:

Full-time

• Monitor sales performance responsible zone a monthly basis and provide solutions to close gaps.
• Plan and initiate activities to increase and maintain good productivity and persistency.
• Identify need-to-improve areas in responsible zone, analyze and propose solution to close gap.
• Closely work with relevant functions on sales quality issues, e.g. claim ratio, lapse, free looks, complaints, memo, etc. as well as identify key problems of each zone.
• Brief and prepare Zone Head with key issues and recommendations before any meeting.
• Assist Zone Head to summarize key actions from the meeting and proactively follow up action points on a timely basis.

Skills:

Budgeting

Job type:

Full-time

• Focus on the improvement and implementation of strategic, financial and non-financial goals.
• Develop and track plans for IT budgeting monitoring spends to be effective and within overall approval.
• Enable smooth and efficient IT purchases and implement methodical vendor management. Maintain good relationship with preferred vendors and provide evaluation for improvement.
• Participate in and play a part of the enterprise transformation program. Drive out required outputs to move along with the new IT initiatives and business case justifications.
• Ensure same processes are introduced and followed by resources in the same IT department after the amalgamation.
• Govern production release process management, policies and procedures. Coordinate with auditors for internal and external annual auditing exercises.
• Ensure Testing COE deliver projects on time within budget with low defects to support operation efficiency and deliver fast time to market.