Job type:

Full-time

• Support Senior level to provide timely, accurate and relevant input for financial reports submitted to GO (e.g. Daily sales, Monthly sales, Monthly Dashboard, Quarterly Report) as well as internal parties (i.e. CEO dashboard) with high quality.
• Support Senior level and Head of Management Reporting to improve processes and models when required, enhance understanding of sales key drivers and interlinkage between sales and key financial metrics.
• Help implement improvements in processes and models with agreed quality.
• Business Performance Management.
• Provide input for BPM discussions on OPEX overrun to make the sales channels understand the implications of their sales performance and OPEX on company s performance.
• Provide recommendations for business action to be taken if needed. This includes providing timely, accurate and relevant reports on OPEX overrun.
• Support Senior level to provide input for BPM discussions on Sales metrics with timely and accuracy. This includes provide recommendations for business action to be taken if needed.

Job type:

Full-time

• Serve as front line and primary contact person in handling incoming calls for all enquiries and service requests from customers under responsible regions.
• Coordinate and work with other functions in order to acquire all needs to deliver service for BA Sales and SCB branch staffs.
• Analyze regional target under own responsibility and develop plan with banks to achieve goals.
• Contribute and support on Month-end closing period.
• Negotiate on sales event and activities.
• Solve various pending problems after sales.
• Follow up with BA Sales Representative on all pending cases.

Skills:

Product Development, Marketing Strategy, Research

Job type:

Full-time

• Product Proposition & Marketing Strategy and Product Concept.
• Develop product marketing strategy and proposition for responsible channel to successful delivery target.
• Design and deliver product based on Out-side in concept. Drive Customers acquisition, bring vibrancy, and add value to the company.
• Access Customers research, understand insight, translate to product ideas and design analysis.
• Optimize marketing processes and integrate innovative ideas, trends, insight, and development across distribution channels in order to maximize sale and customers satisfaction.
• Support senior in reinsurance discussion or provide high level information to support supervisor on reinsurance negotiation in stage of product concept and underwriting discussion.
• Create product communication messaging that differentiates our products in the market and align with contact point to connect consumer with their language, segmentations and behavior.
• Provide training deck and go train to the trainer in part relating to product.
• Ensure that product features/process comply with regulatory and internal product governance.

Skills:

Project Management, Research, Scrum

Job type:

Full-time

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Methodology Development Research, develop, propose to management team include establish a standardized project management methodology across company.
• Provide professional consultancy services to other functions in the areas of project management methodology.
• Deliverable Assurance Monitor project deliverables to ensure that the project produce committed results.
• Propose resolution for unfavorable outcome.
• Agile Practices Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Knowledge Sharing and Team Management Lead and manage team to share project management & PMO-knowledge with the IT PMO team;.
• Oversee team engagement and development include individual development plan.

Skills:

Industry trends, Financial Analysis

Job type:

Full-time

• Assist in the development and implementation of strategies, including ALM strategies from time to time, to optimize the company's capital structure and support our business objectives.
• Support the monitoring of the company's solvency and capital position, using data-driven insights to identify potential risks and opportunities.
• Stay informed on regulatory developments, industry trends and best capital management practices.
• Participate in the professional development and contribute to projects related to capital management, ensuring the delivery of high-quality work.
• Collaborate with internal stakeholders, including senior management and business leaders and align capital management strategies with the company's overall strategic direction.
• Assist in building and maintaining relationships with external stakeholders, including auditors, regulators, and rating agencies; and ensure the company's capital position is accurately represented.
• Utilize financial analysis and modeling to support the development and maintenance of capital models and stress testing scenarios enabling the company to anticipate and effectively respond to a range of economic and non-economic scenarios.
• Embrace the enterprise transformation journey and contribute where needed/possible.

Skills:

Financial Analysis, Industry trends

Job type:

Full-time

• Assist in the development and implementation of strategies to optimize and unlock trapped value.
• Prepare VNB reports and key financial metrics to support regular financial reports and requirements from Group Office, regulators, auditors, managements and other stakeholders.
• Support in identifying and executing initiatives to optimize all financial aspects of distribution agreements.
• Assist in maintaining and enhancing the company's fund segmentation.
• Find innovative approach to improve VNB and to meet STI targets, especially where actuarial optimization is adding value.
• Support the end-to-end shareholder dividend remittance processes.
• Assist in conducting VNB and financial analysis and modeling to support decision-making related to new business initiatives, mergers and acquisitions, and other strategic projects.
• Stay up-to-date on industry trends, regulations, and best practices related to financial management in the life insurance industry.
• Support and contribute to ad hoc financial strategies, including but not limited to, non-traditional reinsurance solutions, methodology enhancements, pro-active flagging of financial headwinds.
• Contribute to the enterprise transformation journey and contribute where needed/possible.
• Financial Consultant and Business Partnering Assist in conducting insightful and credible VNB and financial analysis to support timely management decisions and actions.
• Help develop and maintain a comprehensive system for monitoring VNB and key financial performance indicators, ensuring that the company's expectations are appropriately managed and maintained.
• Serve as the finance business partner to the product team.
• Participate in financial discussions with non-finance functions, providing engaging explanations of how specific financial figures impact the business.
• Prepare finance-related materials to update the Board of Directors.

Job type:

Full-time

• Create team action plans regarding data analytics in alignment with the department and company s direction.
• Work collaboratively with departmental heads to analyze business initiatives and requirements as well as deliver value through data analytics tools.
• Manage the team to design and develop data analytics outcomes including analysis results in terms of trends anomalies or patterns, insights and reporting dashboards.
• Present findings, guidance or summary of the analysis results pertaining to data-driven decision-making using business intelligence tools.
• Convince and advise business users, leads together with committees to convert insights into business action, such as sales campaign execution and interaction with customers.
• Identify and measure benefits of the company s investment, activities or action brought about by data analytics.

Skills:

English

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Assignments: Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

Job type:

Full-time

• Job Purpose: Maintain and update SCB bank and bancassurance sales structure, this position provide new seller information and update to stakeholder to use the seller information.
• Key Responsibilities Perform, analyze and deliver reports and commentaries to meet requirements for financial statement, management presentation, group office report, regulatory report, etc.
• Proactively Identify room for enhancement on own works e.g. operating efficiency, co ...
• Be responsive to the suggestions/recommendations from senior colleagues to improve work s quality.
• Collaborate with other functions to resolve operating problems and/or discuss for solutions (e.g. treaty related issues, data and system issues, assumption process control, actuarial forecasting)
• Respond and support an auditor through an auditing processes (e.g. reinsurance related, BEA and experience study related)
• Perform ad-hoc tasks as assigned by senior colleagues in order to fulfill near-term department s goals.
• Take full ownership of self-development. Proactively seeking support from Head of AAA / CATO for the opportunity for skills and knowledge improvement.

Job type:

Full-time

• Analyze learning needs and design engaging eLearning using adult learning principles and instructional models.
• Oversee and integrate multimedia elements (videos, animations, interactive modules) into eLearning and classroom programs, collaborating with Multimedia Creators and Graphic Designers (not direct production).
• Manage eLearning platforms (LMS), ensuring usability, performance, and alignment with business needs.
• Analyze platform data to improve learning effectiveness and drive continuous improvement.
• Lead pilot projects and implement innovative training technologies.
• Collaborate with internal teams and external vendors on training innovation.
• Align training solutions with BTC s strategic goals and transformation roadmap.
• Provide guidance on best practices for digital learning, but delegate content writing and asset production to respective specialists.

Skills:

Data Analysis, Big Data, Statistics, English

Job type:

Full-time

• Work collaboratively with data engineers and data architects to acquire new data from internal and external source systems.
• Support business initiatives and projects by performing data wrangling and exploratory data analysis, discovering trends and patterns, building predictive models and machine learning algorithms, etc., based on the CRISP-DM methodology and agile approach.
• Stay up to date with big data and analytical techniques, such as machine learning, d ...
• Provide analytics expertise, directions and guidance to business leads through turning insights into business action so as to improve sales and customer profitability.
• Present summary of analyses including data monetization on large datasets using advanced analytics tools and data visualization techniques.
• Lead implementation of AI models and business rules incorporated in automated business processes.
• Bachelor's degree or higher in Data Science, Statistics or related fields.
• AI and machine learning professional certification.
• More than 3-5 years of experience in data science and big data using tools, e.g., SPSS, SAS, Alteryx, Spark, Jupyter Notebook and Databricks.
• Excellence communication in Thai and English.

Job type:

Full-time

• Payment type changing /Accumulate & Withdraw policy benefits.
• Cash Coupon, Dividend, Maturity.
• Returning Cheque / Suspense Out Clearing / Un-cash Cheque 10 years for OIC.
• Medical Check Up Fee / NB Premium Refund / Assignments.
• Improve team member capability to be multiple skills Provide good service quality of Customer Payment Service to customer Solve complicated case /complaint with smooth result Report working progress /obstacle periodically

Skills:

Legal, Compliance, Research

Job type:

Full-time

• Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
• Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
• Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
• Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
• Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
• Capture and interpret product data from a range of sources and communicate the finding to support team.
• Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
• Interpret data and customer feedback to guide product actions.
• Provide support and advice to more junior team members.
• Manage and control budget.

Skills:

Social media, Project Management, English

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Negotiation

Job type:

Full-time

• Act as a Senior Business Transformation Partner in the assigned projects or functions on transformation plan and execution.
• Support ExCom and OpsCom on business transformation opportunities as set in NIC and other key requirements, including annual strategy plan ( Strat Plan ), and other strategic business needs.
• Stay up-to-date with digital and transformation trends to analyze the impact to the assigned BU and accelerate/delivery on their transformation efforts.
• Support BU s new initiatives to become agile digital enterprises and develop plans for the ongoing change capabilities.
• Identify capability gaps and develop actionable strategies for greater value and better business outcomes from transformation initiatives.
• Work with Sponsors and Business Product Owners (BPOs) to assure the proposed solution/approach/methodology will address the BU needs and end-to-end delivery. Raise potential risks and analysis.
• Provide professional consultancy services to others in the areas of transformation trends and methodology.
• Work with Product Owners, Business Analyst, and Project Managers in business cases implementation and delivery. Lead and assure that the direction of the project remains true to the original objective and the outcomes are sound and risks are mitigated.
• Secure optimal transformation and business outcomes by using advance communication, negotiation skills, and advance judgement with senior stakeholders.
• Act as an executive specialist to support the Director of Business Optimisation on important business initiatives and activities to secure successful delivery.

Skills:

Compliance, Cost Estimation

Job type:

Full-time

• Support the overall management of actuarial governance framework, ensure compliance with internal and external requirements by coordinating with the relevant teams. (e.g. GWS, ICFR, GO policy/guidelines, OIC requirements).
• Support to ensure compliance with local Actuarial policies and demonstrate compliance to Group office as per agree timeline.
• Support review of product approval for new products in actuarial area, including methodology and assumptions used.
• Support Project Gemini and meet any new governance requirements as a public company.
• Actuarial assumption setting Support reviewing on compensation scheme of all channels. Ensure the correctness of calculation and source of information. Coordinate with other department to ensure the appropriate of cost estimation.
• Projects.
• Support on new or ad-hoc requirements and any assigned projects or lead/support work on high priority deliverables with the Actuarial department.

Skills:

English

Job type:

Full-time

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Minimum 5 year of experiences in Customer Service related fields.
• Broad knowledge and experience in life insurance industry is preferable.
• Excellence communication in Thai and English.
• Working 5.5 days/week (include Saturday morning).

Skills:

English

Job type:

Full-time

• Help the team shape the ESG strategy by supporting the development of a roadmap that aligns with FWD s vision and business goals. This includes reviewing internal and external factors such as stakeholder expectations, market trends, and ESG developments both locally and internationally.
• Support the team in analyzing climate-related risks and opportunities, including transition and physical risks, to help build a framework that guides business and operational planning in line with FWD Group standards.
• Help support ESG initiatives across all dimensions, including reducing paper usage, lowering greenhouse gas emissions, and enhancing social impact, to contribute to stronger ESG ratings both locally and internationally.
• Coordinate with relevant teams to include ESG goals in business and operational plans, and support progress tracking by monitoring activities, preparing reports, analyzing changes, and suggesting improvements.
• Assist with ESG reporting activities, including mapping the ESG value chain, engaging stakeholders, identifying key materiality topics, setting priorities, and supporting implementation and disclosure processes.
• Support the team in preparing ESG disclosures that follow both international and local standards such as DJSI, MSCI, IFRS, TCFD, GRI, and meet regulatory requirements to help improve FWD s ESG performance.
• Lead the communicating plan, updates and issues to ESG Champions and the ESG Committee to ensure timely action.
• Support impact analysis by helping identify opportunities and risks related to climate change, including transition and physical risks, to contribute to the development of business and operational plans aligned with FWD Group standards.

Job type:

Full-time

• Conduct needs analysis for Distribution, analyze performance data and identify skill gaps in non-Bancassurance channels, as well as FWD Distribution Staffs.
• Gather business direction from non-Bancassurance channel to form BTC Strategy to serve and support company goal.
• Design and implement a long-term, comprehensive training strategy that supports business growth and channel performance.
• Create training roadmap for a multi-year training roadmap outlining key initiatives, timelines, resources required.
• Manage key stakeholders both internal and external including Academic institutions, such as University, in order to ensure their buy-in for all training initiatives.
• Deliver BTC Business Plan for all channels with all strategic pillars, including BTC staffs competencies development program.
• Collaborate with BU leaders as a strategic advisor, providing consultation to design and implement impactful learning solutions that drive organizational growth.

Experience:

1 year required

Skills:

Compliance

Job type:

Full-time

• Perform, analyze and deliver reports and commentaries to meet requirements for financial statement, management presentation, group office report, regulatory report, etc.
• Proactively Identify room for enhancement on own works e.g. operating efficiency, compliance with policies and regulations, customer focused, etc. as well as proposing and executing the enhancement.
• Be responsive to the suggestions/recommendations from senior colleagues to improve w ...
• Collaborate with other functions to resolve operating problems and/or discuss for solutions (e.g. treaty related issues, data and system issues, assumption process control, actuarial forecasting).
• Respond and support an auditor through an auditing processes (e.g. reinsurance related, BEA and experience study related).
• Perform ad-hoc tasks as assigned by senior colleagues in order to fulfill near-term department s goals.
• Take full ownership of self-development. Proactively seeking support from Head of AAA / CATO for the opportunity for skills and knowledge improvement.
• Baseline Qualifications: Bachelor s degree (or higher) in Actuarial Science or related fields.
• 1-4 years of experience in relevant background is preferred (Newly graduated is also acceptable).
• Experience in life insurance actuarial role is preferred.
• Strong progress in Actuarial exams e.g. SoA/IFoA/IAA.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Commit, Innovative.

Skills:

Industry trends

Job type:

Full-time

• Develop and oversee strategic roadmaps and execution of initiatives in collaboration with distribution channel heads, SCB and GO to enhance sales performance and financial (e.g. persistency, product mix, expense overrun) results.
• Work with CBO, CAO, CDSTO, and internal key stakeholders to build robust business cases, recommend strategic solutions for manage decision to ensure the alignment of expectation and business outcomes.
• Coordinate with relevant parties to identify, understand, and monitor progress on st ...
• Manage key partnership meetings chaired by CDSTO or partner management; supporting strategic direction, performance management, and operating issues resolution.
• Work with Corporate Strategy, Distribution Strategic Planning and channel heads to convert plans into actionable initiatives. Define success metrics, track outcomes, continuously optimize execution.
• Support senior management on high-impact, confidential projects requiring strong analytical skills, independent problem-solving, and effective stakeholder engagement.
• Implement a target operating model for the HNW to establish consistent operating rhythm of business and reinforcing FWD s footprint in the HNW market.
• Lead strategic development and execution for the HNW segment for both SCB and Agency channels; including sales model design, customer journey enhancement, and execution of segment-specific initiatives.
• Work with FWD Private and SCB Private to co-create a compelling and exclusive HNW/UHNW value proposition and engagement model that differentiates FWD in the Thailand HNW domain.
• Continuously monitor industry trends, evolving client expectations, and competitor strategies to inform and refine FWD s HNW strategy.

Job type:

Full-time

• Conduct the classes to follow the training's guideline for products and sales training (training program related to OIC license, Core business, Intermediate and advance level training).
• Able to conduct management and leadership program for responsible sales channels/partners.
• Provide the training program from product and design team and/or external organization that related to trainer competency improvement.
• Communicate to the target audience based on facts/ information / Product knowledge by using the various of training techniques.
• Explain facts / information / product knowledge / selling skills to the target audience in order to develop the capability to be ready for life insurance marketing.
• Manage Training special projects for responsible sales channels/partners Manage Training by sales channels/partners' request. Deliver training measurement through report.

Skills:

Finance, Negotiation, English

Job type:

Full-time

• Payment type changing /Accumulate & Withdraw policy benefits.
• Cash Coupon, Dividend, Maturity.
• Returning Cheque / Suspense Out Clearing / Un-cash Cheque 10 years for OIC.
• Medical Check Up Fee / NB Premium Refund / Assignments.
• Improve team member capability to be multiple skills.
• Provide good service quality of Customer Payment Service to customer.
• Solve complicated case /complaint with smooth result.
• Report working progress / obstacle periodically.
• Bachelor degree in Science or Finance or Related.
• Policy Owner Service Skill, Negotiation Skill.
• Life insurance experience on life operations or related fields at least 7-10 years or above.
• Good communication in Thai and English.

Skills:

Product Development

Job type:

Full-time

• Lead the delivery of monthly reinsurance figures for financial statement and reporting.
• Lead reinsurance implementation covering giving advise at product development stage, participating in system configuration and UAT, managing the treaty and sign-off and ensuring flow of communication to related parties.
• Perform, analyze and deliver other reinsurance related reports and commentaries to meet requirements for financial statement, management presentation, group office repo ...
• Identify room for operating efficiency enhancement as well as proposing and leading to execute the enhancement.
• Keep self-update of relevant policies and regulations in order to continuously being complaint.
• Collaborate with other parties, both internal and external, to resolve operating problems and/or execute solutions.
• Coordinate, respond and support an auditor through a reinsurance auditing process.
• Lead on project/ad-hoc tasks as assigned by Head of AAA in order to fulfill near-term department s goals.
• Provide working guidance and/or advises to more junior team members where appropriate..

Skills:

Negotiation, Software Development, English

Job type:

Full-time

• Act as a Senior Business Transformation Partner in the assigned projects or functions on transformation plan and execution.
• Support ExCom and OpsCom on business transformation opportunities as set in NIC and other key requirements, including annual strategy plan ( Strat Plan ), and other strategic business needs.
• Stay up-to-date with digital and transformation trends to analyze the impact to the assigned BU and accelerate/delivery on their transformation efforts.
• Support BU s new initiatives to become agile digital enterprises and develop plans for the ongoing change capabilities.
• Identify capability gaps and develop actionable strategies for greater value and better business outcomes from transformation initiatives.
• Work with Sponsors and Business Product Owners (BPOs) to assure the proposed solution/approach/methodology will address the BU needs and end-to-end delivery. Raise potential risks and analysis.
• Provide professional consultancy services to others in the areas of transformation trends and methodology.
• Work with Product Owners, Business Analyst, and Project Managers in business cases implementation and delivery. Lead and assure that the direction of the project remains true to the original objective and the outcomes are sound and risks are mitigated.
• Secure optimal transformation and business outcomes by using advance communication, negotiation skills, and advance judgement with senior stakeholders.
• Act as an executive specialist to support the Director of Business Optimization on important business initiatives and activities to secure successful delivery.
• Bachelor degree in any areas (IT or technical field is a plus).
• Certification in ECBA, CCBA, CBAP or other Business Analysis certification is a plus.
• At least 10 years of work as a business analyst in IT related filed and at least 2 years on agile software development teams.
• Experience in insurance industry is preferred.
• Excellence communication in Thai and English is a must..

Job type:

Full-time

• Design training content for sales channels to develop sales skills and products knowledge as well as sales leadership to sales team and sales force.
• Co-develop training course curriculum and materials together with sales channels and product team to ensure that the content and deliver methods are based on training needs.
• Co-work and support trainers on developing content, materials, and media and process for COM04 approval to ensure quality and correctness before use in-field training.
• Review and maintain for sales training curriculum, content, materials documents, manuals, aids, tools, and media to stay updated all the time.
• Deliver and facilitate sales training s projects to ensure the consequence and effectiveness..