Skills:

Event Planning, Compliance

Job type:

Full-time

• Facilitate effective communication with clients, visitors, and staff while maintaining a professional and courteous manner.
• Provide accurate and timely information regarding office facilities, meeting room locations and availability, as well as responding to general inquiries.
• Enforce security protocols by managing visitor logs, access badges, and overseeing office entry procedures.
• Maintain and update office records and databases to ensure accuracy and accessibility.
• Manage lost and found items, keeping detailed records and ensuring proper handling.
• Prepare reports, presentations, and analyze data to support decision-making and organizational objectives.
• Assist in event planning and coordination, as well as coordinate with housekeeping to ensure a well-maintained office environment, particularly for board and top management meetings.
• Handle confidential information with discretion, ensuring data security and compliance with organizational policies.
• Support ad-hoc administrative tasks assigned by the supervisor to enhance operational efficiency.

Skills:

Compliance, Risk Management, English

Job type:

Full-time

• Perform key QA activities and review completeness, accuracy, and consistency of Line 1 and Line 1.5 deliverables for AML compliance with regulations and FWD's policy.
• KYC/eKYC Random QA validate completeness of KYC data per AML requirements; ensure data accuracy and proper system capture.
• CDD/EDD Random QA validate completeness of CDD/EDD per AML requirements; ensure data accuracy and system integration.
• NSS + CRR QA review quality of Line 1 alert closures; monitor SLA compliance; verify correct alert workflow routing.
• TER + PR provide QA and oversight on Trigger Event and Periodic Reviews.
• FATCA/CRS QA & Regulatory Activities.
• Perform random reviews (UW/POS/Claims) of FATCA/CRS self-certification forms for completeness and accuracy to ensure FATCA/CRS data is accurately and completely captured in the system.
• Conduct high-value account reviews to ensure compliance with FATCA/CRS requirements.
• Validate FATCA/CRS data quality prior to submission to the Revenue Department.
• Review FATCA Internal Certification from Operations before Management sign-off.
• Conduct electronic search to find overseas indicia and identify reportable customers (FATCA = U.S. indicia; CRS = any participating country 113 countries).
• Prepare FATCA/CRS data in the Revenue Department template and translate customer data from TH to EN.
• Submit reportable customers to the Revenue Department and IRS.
• Review results from Line 1 and report to Line 2 for review.
• Review customer data (FATCA Customer Due Diligence) to identify U.S. indicia of policyholders and premium payers.
• Review and consolidate FATCA Questionnaire responses from UI/PO/Claims for COO approval prior to submission to Compliance.
• Review and summarize FATCA cases recorded in the manual log, ensuring completeness and accuracy.
• Training, Follow-up & Reporting.
• Provide ad-hoc AML training when there is a change of AML process or request by Line 1.
• Deliver AML and FATCA/CRS training and guidance to Line 1 and act as trainer for Line 1 with Line 2 providing train-the-trainer support.
• Report QA results and key AML/FATCA risks to Management and Compliance.
• Assess inclusion of Vendor / Seller / Hospital Partner under Line 1.5 oversight consideration.
• Support regulatory-critical FATCA/CRS certification and data validation activities.
• Bachelor s degree or higher in Business Administration or related fields.
• Certified Anti-Money Laundering Specialist (CAMS) or relevant AML/Compliance certifications.
• LOMA 1-2 is a plus.
• At least 3 years in compliance, QA, operations, or risk management preferable in life insurance or financial services. Strong knowledge in AML/CTF, FATCA/CRS regulations.
• Experience with KYC/CDD/EDD processes and regulatory reporting is highly preferred.
• Excellence command in Thai and English.

Skills:

Assurance, Excel, SQL, English

Job type:

Full-time

• Perform Anti-Financial Crime (AFC) data analytics (including AML and FATCA/CRS) to identify anomalies, potential risks, and system gaps across business processes.
• Validate system configurations and data controls to ensure full alignment with AFC regulatory requirements and internal compliance standards.
• Analyze complex datasets to detect trends, patterns, and emerging risks, and translate findings into actionable insights for risk mitigation.
• Conduct quality assurance (QA) reviews on AFC-related processes and high-risk cases to ensure accuracy, completeness, and compliance with policy and regulatory requirements.
• Document findings and escalate material issues with clear, actionable recommendations to strengthen controls and improve compliance effectiveness.
• FATCA Case Management & Questionnaire Review.
• Review and consolidate FATCA Questionnaire responses from Underwriting (UI), Policy Owner Services (PO), and Claims departments for COO approval prior to submission to Compliance.
• Review and summarize FATCA cases recorded in the manual log, ensuring completeness and accuracy of case documentation.
• Maintain organized records of all FATCA-related activities to support audit readiness and regulatory reporting.
• Management Information (MI) Reporting.
• Prepare analytical reports for Management and Compliance (BU Report) covering alerts backlog, system stability, and data reconciliation exceptions.
• Generate MI (Management Information) report and distribute to Group Office management team (GO Report) on a regular cadence.
• Deliver BU and GO analytical & MI reporting to senior management (BU CEO, CTO, Head of Data, COO, CCO).
• Design and develop reports and dashboards to visualize risk and compliance metrics in a clear, digestible format for executive audiences.
• Cross-Functional Collaboration & Continuous Improvement.
• Drive cross-functional collaborations with Technology, Data, Operations, and Compliance to strengthen data analytics capabilities and support business decision-making.
• Proactively identify opportunities to improve data quality, reporting efficiency, and analytical processes.
• Create and maintain documentation including requirements, data definitions, business rules, and Standard Operating Procedures (SOPs).
• Bachelor's degree or higher in Computer Science, Data Science or related fields.
• At least 5 years in data analytics, business intelligence, or MIS role, preferably in insurance or financial services.
• Experience with AML/CTF/FATCA/CRS regulatory frameworks is highly preferred.
• Preferred Certified Anti-Money Laundering Specialist (CAMS) or relevant AML/Compliance certification.
• Skilled in Advanced Excel, SQL, Power BI and RPA (UiPath and/or Power Platform).
• Excellence communication in Thai and English (Need to communicate with Group office in HK).

Job type:

Full-time

• Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ OpsCom and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Lead the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ OpsCom, and other key stakeholders.
• Prepare papers for monthly ExCom/ OpsCom, and monthly Group reporting.
• Develop knowledge regarding regulatory requirements, emerging risks and audit methodology, and be the lead in educating and disseminating this knowledge to other auditors within the department.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Skills:

Compliance, Internal Audit, Risk Management

Job type:

Full-time

• Own end-to-end AFC incident management, ensuring timely resolution, SLA compliance, and proper escalation in line with Incident Management Policy.
• Manage the full incident lifecycle including identification, classification, investigation, root cause analysis, remediation, and reporting.
• Lead and challenge root cause analysis and remediation plans to ensure effectiveness, timeliness, and prevention of recurrence.
• Track and monitor remediation actions from Operations, Compliance, Internal Audit, and regulators through to closure.
• Ensure accurate, timely reporting of incidents and key risk issues to Management, Risk Management, and Compliance.
• Transaction Monitoring (TM) & Risk Monitoring.
• Perform end-to-end review of TM alerts and validate quality of investigation, documentation, and decision rationale in line with AML/CTF standards.
• Ensure alerts are handled within defined SLA and escalated appropriately.
• Conduct retrospective reviews, sampling, and thematic analysis to identify trends, systemic issues, and emerging risks.
• Perform independent validation of TM rules, including post-implementation reviews of rule changes and system enhancements.
• Identify control gaps, process weaknesses, and compliance breaches through continuous monitoring activities.
• Quality Assurance.
• Perform quality assurance reviews of high-impact to ensure accuracy, completeness, and alignment with policy terms and Standard Operating Procedures (SOPs).
• Review AFC case management activities, including questionnaire responses and case documentation, to ensure compliance and audit readiness.
• Document findings and escalate material issues with clear, actionable recommendations and maintain proper documentation and records to support regulatory reporting and audit requirements.
• Risk Reporting, Advisory & Continuous Improvement.
• Prepare and deliver insightful MI and risk reporting on TM, incidents, QA outcomes, and key risk issues to senior management and governance forums.
• Collaborate cross-functionally to drive remediation, improve processes, and enhance overall control environment.
• Support training, knowledge sharing, and continuous improvement initiatives to uplift AFC risk management capability.
• At least 5 years of experience in AML/CTF, Compliance, Risk Monitoring, Transaction Monitoring (TM), or Operational Risk within financial services and/or insurance.
• Solid experience in incident management, root cause analysis, and remediation tracking.
• Hands-on experience in QA / control testing / audit support for AFC or operational processes.
• Exposure to claims, underwriting, or policy servicing operations is an advantage.
• Proven experience in stakeholder management across Line 1, Line 2 (Compliance), Risk functions and senior management.

Skills:

Compliance, English

Job type:

Full-time

• Perform batch name screening (Maker L1) against sanctions lists and watchlists.
• Review screening results and identify potential matches (alerts/hits).
• Conduct initial assessment to classify True Hit vs False Hit based on defined criteria.
• Prepare clear investigation notes and rationale for each case.
• Escalate cases to Checker (L2) with complete supporting information.
• Ensure all cases are processed within defined SLA timelines and productivity targets.
• Maintain accurate documentation and audit trail for compliance and QA review.
• Support query handling / rework for cases flagged by QA or Checker.
• Monitor batch screening outputs and support daily workload tracking.
• Bachelor s degree in Business Administration or related fields.
• Certified Anti-Money Laundering Specialits (CAMS) or AML-related certification or Internal AML and Compliance trainings.
• At least 3 years of experience in AML Name Screening / Sanctions Screening / Know Your Customer (KYC) / Customer Due Diligence (CDD).
• Experience working under maker-checker model and exposure to QA feedback / audit / regulatory review is advantage.
• Excellence command in Thai and English.

Job type:

Full-time

• Prepare the actuarial inputs for financial statements, disclosures and management reports compliant with Group IFRS requirements.
• Perform the quarterly and annual EC calculations under Group EC framework.
• Perform stress testing and scenario analysis to assess risk and capital impacts.
• Conduct experience studies assigned with impact analysis and propose assumptions with justifications documented.
• Governance and controls.
• Demonstrate actuarial expertise and support on the design, development and implementation of a robust, consistent and efficient IFRS and EC solution.
• Conduct user acceptance tests on user s change requests and/ or impact reasonableness assessments to ensure results in line with model governance.
• Provide sufficient controls throughout the valuation and audit processes.
• Drive automations and optimizations in the target operating and reporting processes where feasible.
• Planning and analysis.
• Assist in reviewing IFRS and EC related assessments, assumptions and pricing metrics in the product developments.
• Deliver business planning and forecasting along with actuarial analysis.
• Assist with deep dive analysis on experience variances and trends to support STI achievements.
• Assist with messages that drive financial and capital performances as well as business decisions.
• Others.
• Communicate key results and analysis to major stakeholders.
• Maintain an appropriate level of traceability and documentations of delivery.

Skills:

English

Job type:

Internship

• University students (3rd Year undergraduate student is preferred).
• Good communication in both Thai and English (writing and speaking).
• Why FWD Insurance Talent Internship Programme?.
• Join one of the fast-growing insurance companies in Asia.
• Opportunity to work in an international corporate.
• Support in ideas and strategies development for new digital initiative projects.
• Collaborate with team members and stakeholders on how to improve working processes in order to maximize our working efficiency.
• What will you gain from joining this programme?.
• Business Project - An intensive assigned project with clear goal in real working experience.
• Group Project - A group assigned project by co-brainstorm and cross-departmental exposure.
• Professional Development - Hands-on learning with our professional.
• Coaching & Mentoring - Individual mentor will provide coaching, accessing and evaluating interns.
• Careers Advisor - Knowing yourself including design career planning session with our Talent Acquisition Team.
• Commencement - Celebration key achievement with project presentation to management.
• Please note that once you click on Apply button, you will need to create an account and upload your CV/Resume in our iHR system.

Job type:

Full-time

• Monitor sales performance responsible zone a monthly basis and provide solutions to close gaps.
• Plan and initiate activities to increase and maintain good productivity and persistency.
• Identify need-to-improve areas in responsible zone, analyze and propose solution to close gap.
• Closely work with relevant functions on sales quality issues, e.g. claim ratio, lapse, free looks, complaints, memo, etc. as well as identify key problems of each zone.
• Brief and prepare Zone Head with key issues and recommendations before any meeting.
• Assist Zone Head to summarize key actions from the meeting and proactively follow up action points on a timely basis.

Skills:

Legal, Compliance, Research

Job type:

Full-time

• Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
• Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
• Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
• Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
• Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
• Capture and interpret product data from a range of sources and communicate the finding to support team.
• Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
• Interpret data and customer feedback to guide product actions.
• Provide support and advice to more junior team members.
• Manage and control budget.

Skills:

English

Job type:

Full-time

• Lead the development and implementation of a communication strategy, both internal and external, that align with FWD overall mission and vision by increasing awareness, consideration, and attribute of FWD brand.
• Create superior FWD visibility through all PR strategic tools and tactics in order to support commercial side of company, which including product, e-commerce, partnership, or where communication is needed in order to reach company commercial target and objective.Oversee the company CSR strategic plan in order to achieve ESG target and ...
• Provide strategic communications counselor to senior management by guiding and building management profiling that help create a strong.
• Serve as the company spokesperson by leading FWD response in matters that could impact the company's interests.
• Oversee activation and go-to-market implementation in order to achieve communication objective in both corporate and commercial level.
• Evaluate, monitor and develop strategic of PR performance via traditional and digital measurement which include PR value, estimate average viewpoints for on-line medias, and media type ratio.
• Maintain PR performance best practice as well as establishing measurement models and processes that optimize team performance and achieve its objectives.
• Oversee with BU across company in creation of communication materials both internal and external to make sure that content meets FWD customers led philosophy and clarity approach.
• Display outstanding listening skills, and proven ability to work cooperatively and collaboratively with others across business units, functional departments and disciplines.
• Coach and develop team capability to understand FWD DNA and at the same time be able to manage team capability development, career path and competency development.
• Lead team members to achieve company vision and mission by empowering team members to be able to learn and growth as a project leaders in their responsibility area.

Skills:

Digital Marketing, Social media, English

Job type:

Full-time

• Develop and implement marketing campaigns for both product marketing and digital marketing. Oversee and manage the budget and timeline to ensure a successful project launch.
• Work closely with all related parties to ensure the smooth launch.
• Digital Media Execution.
• Create and execute comprehensive media plans, ensuring effective budget management for each project s media spending.
• Operate to distribute and control the quality of the final materials before releasing to media.
• Collaborate with media vendors and platforms to negotiate rates, secure placements, and ensure the smooth execution of media buys.
• Data Analysis and Reporting.
• Track and analyze the performance of product & digital marketing campaigns using various analytics tools. Use insights to optimize future campaigns.