Skills:

Windows Server, Linux, Cloud Computing

Job type:

Full-time

• Handle incidents related to servers, operating systems, virtual machines, system services, and infrastructure components.
• Perform basic troubleshooting for issues such as server down, service failure, disk full, high CPU/memory utilization, login issues, and connectivity problems.
• Execute service requests such as VM provisioning, resource adjustment, account creation, password reset, permission changes, software installation, and agent deployment.
• Support patch management activities, including OS patching, security updates, vulnerability remediation, and post-patch verification.
• Support change activities such as system configuration changes, upgrades, migrations, maintenance activities, and disaster recovery testing.
• Monitor alerts from tools such as SolarWinds, Dynatrace, Zabbix, vCenter, cloud monitoring tools, or other enterprise monitoring platforms.
• Support backup and recovery activities, including backup status review, restore coordination, and recovery testing.
• Maintain and support basic infrastructure services such as Active Directory, DNS, DHCP, GPO, file server, and user/group management.
• Prepare and maintain operational documents such as SOP, runbook, configuration document, system inventory, operation manual, and operation report.
• About you.
• Knowledge of Windows Server and/or Linux administration, including basic OS configuration, service management, log review, and user access management.
• Basic understanding of cloud infrastructure and IaaS services such as virtual machines, storage, security groups, snapshots, and monitoring.
• Experience in server administration, including CPU, memory, disk, file system, system services, and performance monitoring.
• Understanding of Active Directory, DNS, DHCP, GPO, file sharing, user/group management, and permission control.
• Knowledge of OS patching, security updates, vulnerability remediation, and system hardening practices.
• Ability to use monitoring tools and analyze system alerts, events, logs, and performance metrics.
• Basic knowledge of backup and recovery concepts, including backup agent, backup job, restore process, retention, and recovery testing.
• Troubleshooting skills for common infrastructure issues such as service down, disk full, high resource utilization, authentication issues, and network connectivity issues.
• Understanding of ITSM processes such as Incident, Request, Change, Problem, SLA, escalation, and service reporting.
• Ability to prepare technical documentation, SOP, runbook, operation report, and system configuration records.