Skills:

Legal, Compliance, Research

Job type:

Full-time

• Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
• Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
• Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
• Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
• Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
• Capture and interpret product data from a range of sources and communicate the finding to support team.
• Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
• Interpret data and customer feedback to guide product actions.
• Provide support and advice to more junior team members.
• Manage and control budget.

Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

English

Job type:

Internship

• University students (3rd Year undergraduate student is preferred).
• Good communication in both Thai and English (writing and speaking).
• Why FWD Insurance Talent Internship Programme?.
• Join one of the fast-growing insurance companies in Asia.
• Opportunity to work in an international corporate.
• Support in ideas and strategies development for new digital initiative projects.
• Collaborate with team members and stakeholders on how to improve working processes in order to maximize our working efficiency.
• What will you gain from joining this programme?.
• Business Project - An intensive assigned project with clear goal in real working experience.
• Group Project - A group assigned project by co-brainstorm and cross-departmental exposure.
• Professional Development - Hands-on learning with our professional.
• Coaching & Mentoring - Individual mentor will provide coaching, accessing and evaluating interns.
• Careers Advisor - Knowing yourself including design career planning session with our Talent Acquisition Team.
• Commencement - Celebration key achievement with project presentation to management.
• Please note that once you click on Apply button, you will need to create an account and upload your CV/Resume in our iHR system.

Job type:

Full-time

• Monitor sales performance responsible zone a monthly basis and provide solutions to close gaps.
• Plan and initiate activities to increase and maintain good productivity and persistency.
• Identify need-to-improve areas in responsible zone, analyze and propose solution to close gap.
• Closely work with relevant functions on sales quality issues, e.g. claim ratio, lapse, free looks, complaints, memo, etc. as well as identify key problems of each zone.
• Brief and prepare Zone Head with key issues and recommendations before any meeting.
• Assist Zone Head to summarize key actions from the meeting and proactively follow up action points on a timely basis.

Skills:

English

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

Job type:

Full-time

• Prepare the actuarial inputs for financial statements, disclosures and management reports compliant with Group IFRS requirements.
• Perform the quarterly and annual EC calculations under Group EC framework.
• Perform stress testing and scenario analysis to assess risk and capital impacts.
• Conduct experience studies assigned with impact analysis and propose assumptions with justifications documented.
• Governance and controls.
• Demonstrate actuarial expertise and support on the design, development and implementation of a robust, consistent and efficient IFRS and EC solution.
• Conduct user acceptance tests on user s change requests and/ or impact reasonableness assessments to ensure results in line with model governance.
• Provide sufficient controls throughout the valuation and audit processes.
• Drive automations and optimizations in the target operating and reporting processes where feasible.
• Planning and analysis.
• Assist in reviewing IFRS and EC related assessments, assumptions and pricing metrics in the product developments.
• Deliver business planning and forecasting along with actuarial analysis.
• Assist with deep dive analysis on experience variances and trends to support STI achievements.
• Assist with messages that drive financial and capital performances as well as business decisions.
• Others.
• Communicate key results and analysis to major stakeholders.
• Maintain an appropriate level of traceability and documentations of delivery.