Job type:

Full-time

• Supervise team member, ensure that they are instructed, trained, and motivated to meet the objectives and priorities of the service.
• Work in agile teams/vendors or IT and collaborate with others to clarify requirements, define objectives, develop solutions, present findings and convince buy-in from top management.
• Responsible for report distribution within and outside organization and ensure team delivers consistent timely data and information.
• Find insights and presents key findings that drive the overall company s performance and KPIs to relevant parties at all level.
• Design/Build measurements that realize benefits obtained from company s investment, activities or projects.
• Manage and develop an effective and efficient processes or procedures for the capture and maintenance of data ensuring that information is eligibility is robust and meets audit rules.
• Act as key to deliver project to be assigned by supervisor in Data Intelligence scope.

Skills:

English

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Assignments: Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Budgeting

Job type:

Full-time

• Focus on the improvement and implementation of strategic, financial and non-financial goals.
• Develop and track plans for IT budgeting monitoring spends to be effective and within overall approval.
• Enable smooth and efficient IT purchases and implement methodical vendor management. Maintain good relationship with preferred vendors and provide evaluation for improvement.
• Participate in and play a part of the enterprise transformation program. Drive out required outputs to move along with the new IT initiatives and business case justifications.
• Ensure same processes are introduced and followed by resources in the same IT department after the amalgamation.
• Govern production release process management, policies and procedures. Coordinate with auditors for internal and external annual auditing exercises.
• Ensure Testing COE deliver projects on time within budget with low defects to support operation efficiency and deliver fast time to market..
• Master s Degree in IT Management or related field.
• More than 10 years of experience in working on IT Budgeting, Variance Analysis with demonstrated capability and track record in the practice of Planning & Performance Management.
• Experience in Insurance domain is preferred.

Job type:

Full-time

• Assist in preparing the actuarial inputs for financial statements, disclosures and management reports compliant with Group IFRS requirements.
• Assist in performing the quarterly and annual EC calculations under Group EC framework.
• Assist in performing stress testing and scenario analysis to assess risk and capital impacts.
• Assist in conducting experience studies assigned with impact analysis.
• Governance and controls Provide support on the implementation of a robust, consistent and efficient IFRS and EC solution.
• Assist in conducting user acceptance tests on user s change requests and/ or impact reasonableness assessments to ensure results in line with model governance.
• Assist in providing sufficient controls throughout the valuation and audit processes.
• Provide support on automations and optimizations in the target operating and reporting processes where feasible.
• Planning and analysis Assist in reviewing IFRS and EC related assessments, assumptions and pricing metrics in the product developments.
• Assist in delivering business planning and forecasting along with actuarial analysis.
• Assist with deep dive analysis on experience variances and trends to support STI achievements.
• Others Communicate key results and analysis to major stakeholders.
• Maintain an appropriate level of traceability and documentations of delivery.

Job type:

Full-time

• Prepare the actuarial inputs for financial statements, disclosures and management reports compliant with Group IFRS requirements.
• Perform the quarterly and annual EC calculations under Group EC framework.
• Perform stress testing and scenario analysis to assess risk and capital impacts.
• Conduct experience studies assigned with impact analysis and propose assumptions with justifications documented.
• Governance and controls Demonstrate actuarial expertise and support on the design, development and implementation of a robust, consistent and efficient IFRS and EC solution.
• Conduct user acceptance tests on user s change requests and/ or impact reasonableness assessments to ensure results in line with model governance.
• Provide sufficient controls throughout the valuation and audit processes.
• Drive automations and optimizations in the target operating and reporting processes where feasible.
• Planning and analysis Assist in reviewing IFRS and EC related assessments, assumptions and pricing metrics in the product developments.
• Deliver business planning and forecasting along with actuarial analysis.
• Assist with deep dive analysis on experience variances and trends to support STI achievements.
• Assist with messages that drive financial and capital performances as well as business decisions.
• Others Communicate key results and analysis to major stakeholders.
• Maintain an appropriate level of traceability and documentations of delivery.

Skills:

Scrum, English

Job type:

Full-time

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

Skills:

Research, Legal, Finance, English

Job type:

Full-time

• Research and evaluate vendors on parameters such as pricing, quality, standards, summarize findings, and negotiate with them.
• Work with legal, finance and procurement team to complete procurement processes.
• Lead and prepare necessary documents for procurement. This includes but not limited to RFI, RFP, RFQ, Scope of Work, and contract.
• Negotiate contracts and terms of service.
• Manage maintenance contracts and renewals.
• Establishing standards by which to assess the performance of approved vendors.
• Maintain positive relationships with company approved vendors to ensure long term support and strategic alignment.
• Bachelor Degree in related field.
• More than 5 years of experience in working IT Vendor Management, IT Outsourcing, Contracts, SLA/KPI Reporting, or Management Reporting.
• Experience in Insurance domain is preferred.
• Good communication in both Thai and English.

Skills:

Automation, Power BI, Tableau

Job type:

Full-time

• Review major claims for fraud indicators, conduct investigations, and gather evidence for resolution including engaging key stakeholders to manage red flag and termination dialogue.
• Use analytics tools to identify patterns, anomalies, and emerging fraud risks.
• Design and maintain dashboards, generate accurate and insightful reports on fraud, trends, case outcomes, and KPIs for leadership.
• Identify inefficiencies in fraud and claims processes; propose and implement solutions leveraging Lean Six Sigma and automation.
• Ensure all investigations adhere to regulatory and internal standards.
• Partner with cross-functional teams to implement fraud prevention measures and share insights.
• Recommend process enhancements and leverage technology for efficiency.
• Explore technology, AI and automation opportunities to enhance fraud detection and reporting capabilities.
• Monitor emerging fraud trends within the insurance industry and update internal controls accordingly.
• Degree in data science, engineering, business administration or equivalent combination of education and experience.
• Data Analyst Professional certificates preferred. Power BI, Tableau Desktop Specialist, Lean Six Sigma or equivalent certification.
• Minimum 5 years data analytics experiences..

Skills:

Legal, Compliance, Research

Job type:

Full-time

• Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
• Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
• Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
• Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
• Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
• Capture and interpret product data from a range of sources and communicate the finding to support team.
• Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
• Interpret data and customer feedback to guide product actions.
• Provide support and advice to more junior team members.
• Manage and control budget.

Skills:

Compliance, English

Job type:

Full-time

• Perform operations to ensures 24/7 high availability for all the production databases system.
• Troubleshoot, advise and being hands-on on databases and servers during critical incidents.
• Secure and advise database by follow current policies, procedures, and controls.
• Assess and plan to upgrades obsoleted database version and coordinate with all related party to deliver good database service to business.
• Day to day database operation support and monitoring.
• Maintains database results by setting and enforcing standards and controls.
• Co-ordinate, advise and support developer or vendors to implement new/change DB and application related.
• Prepares for database expansion by studying plans and requirements; coordinating with Infrastructure teams.
• Collaborates with the security and audit teams to protect our data across all databases and to ensure compliance to all applicable regulations.
• Take a lead role to implement and administer database system with proper design and security control by get guideline from manager.

Skills:

English

Job type:

Internship

• University students (3rd Year undergraduate student is preferred).
• Good communication in both Thai and English (writing and speaking).
• Why FWD Insurance Talent Internship Programme? Join one of the fast-growing insurance companies in Asia.
• Opportunity to work in an international corporate.
• Support in ideas and strategies development for new digital initiative projects.
• Collaborate with team members and stakeholders on how to improve working processes in order to maximize our working efficiency.
• What will you gain from joining this programme? Business Project - An intensive assigned project with clear goal in real working experience.
• Group Project - A group assigned project by co-brainstorm and cross-departmental exposure.
• Professional Development - Hands-on learning with our professional.
• Coaching & Mentoring - Individual mentor will provide coaching, accessing and evaluating interns.
• Careers Advisor - Knowing yourself including design career planning session with our Talent Acquisition Team.
• Commencement - Celebration key achievement with project presentation to management.
• Please note that once you click on Apply button, you will need to create an account and upload your CV/Resume in our iHR system.

Job type:

Full-time

• Monitor sales performance responsible zone a monthly basis and provide solutions to close gaps.
• Plan and initiate activities to increase and maintain good productivity and persistency.
• Identify need-to-improve areas in responsible zone, analyze and propose solution to close gap.
• Closely work with relevant functions on sales quality issues, e.g. claim ratio, lapse, free looks, complaints, memo, etc. as well as identify key problems of each zone.
• Brief and prepare Zone Head with key issues and recommendations before any meeting.
• Assist Zone Head to summarize key actions from the meeting and proactively follow up action points on a timely basis.