Skills:

Research

Job type:

Full-time

• Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
• Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
• Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.

Skills:

Automation, Software Development

Job type:

Full-time

• Responsible in driving full automation of Business Process, Software QA and Requirement automation with practice.
• Participate in related activity to establish effective automation solution to the business.
• Take a lead role to coordinate and implement processes to deliver automation pipeline which runs automatically with all application/systems.
• Create knowledge base and perform knowledge sharing to drive organization upon automation capability.
• Integrate proper technology to create effective communication and operation.
• Ensure productivity related to automation to be delivered with high velocity.
• Perform activities assigned by supervisor.

Job type:

Full-time

• Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
• Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
• Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
• Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
• Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
• Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
• Work with cross function within organization in role areas.
• Maintain good relationship with journalist insurance sector and other sectors in the role areas.
• Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.

Skills:

Accounting, Accounts Payable, Accounts Receivable

Job type:

Full-time

• Review accounts payable transactions, accounts receivable transactions, other related expense, and tax to ensure the payment transactions are accurate, timely deliver and compliance with accounting policy, Thai GAAP and IFRS.
• Support fast month-end closing with timely, accuracy and completeness of all recordings.
• Review and manage Fixed Asset transactions, Depreciation and Asset Clearing.
• Review, manage, and accrue intercompany transactions, prepare the reclassify non-operating transactions for support fast month-end close.
• Review, manage, and reconcile Deferred Tax transactions, non-taxable expenses.
• Create, maintain, and enhance customized OTBI reports/dashboards and support on ad hoc information requests.
• Review and manage Right-of-Use (ROU) asset transactions and Lease Liability transactions.
• Review and manage Prepayment transactions and Amortization in PTP.
• Review, manage, maintain, and reconcile I-inventory transactions on a timely basis.
• Prepare relevant account reconciliation on a timely basis.
• Support on accounting related issues where required.
• Support auditors and provide supporting information.
• Support company s initiatives, projects, and enhancing system which related to payment.
• Support ac-hoc assignment where required.

Job type:

Full-time

• Develop sales and marketing strategies for responsible zone to achieve sales target as set, ensure that all initiatives align with Agency s key drivers.
• Identify risk factors that prevent business from achieving its target and develop management plan to ensure continuity and success of business.
• Handle and resolve customer and agency force complaints regarding to fraud case by providing cooperation with related party (ORM, Agency Quality Management).
• Identify need-to-improve areas in his responsible zone, analyze and propose solution to close gap.
• Monitor and control budget to ensure the budget is spent into the right decision and good return as well as balancing on sales demanding and not overrun.

Experience:

5 years required

Skills:

E-learning, Quality Assurance, Data Analysis, English

Job type:

Full-time

• Collaborate with subject matter experts and stakeholders to analyze learning needs and objectives.
• Design and develop interactive and engaging eLearning courses using various instructional design models, adult learning theories, learning technologies, and techniques to ensure effective learning experiences.
• Conduct quality assurance checks to ensure the accuracy, functionality, and interactivity of eLearning content.
• Incorporate assessment strategies and interactive activities to measure learning outcomes and enhance learner engagement.
• Stay up-to-date with emerging trends and technologies in eLearning and instructional design.
• Collaborate with cross-functional teams, such as eLearning content creators, graphic designers, multimedia specialists, and developers, to seamlessly integrate eLearning content.
• Provide guidance and support to internal stakeholders on best practices for eLearning design and development.
• Evaluate eLearning solutions through user feedback and data analysis.
• Maintain documentation and records of eLearning projects, including timelines and version control.
• Baseline Qualifications: Bachelor's degree in Instructional Design, Education, or related fields.
• Minimum 5 years' experience in eLearning experiences.
• Proven experience in instructional design, eLearning development or a similar role.
• Experience in insurance industry is a preferred.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Commit, Innovative.

Job type:

Full-time

• Support to sale team while they have issues/problems with internal function.
• Work closely and follow up with related parties for all pending/issue and ensure to response within SLA.
• Provide reports for sale team to monitor case, premium due, and conserve case.
• Response sale query within SLA.
• Communicate to sales team about on shelf product and UW guideline.

Experience:

5 years required

Skills:

CPA, English

Job type:

Full-time

• Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ OpsCom and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Lead the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ OpsCom, and other key stakeholders.
• Prepare papers for monthly ExCom/ OpsCom, and monthly Group reporting.
• Develop knowledge regarding regulatory requirements, emerging risks and audit methodology, and be the lead in educating and disseminating this knowledge to other auditors within the department.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Skills:

Compliance

Job type:

Full-time

• Lead joint client consultations with PBs and RMs to uncover life insurance needs aligned with the client s overall wealth and estate planning strategy.
• Provide in-depth product advisory and recommend insurance solutions, such as whole life, endowment, medical, or investment-linked plans that align with clients long-term financial goals.
• Pre-sales Management Partner with PBs and RMs in client profiling and needs analysis, identifying complex life-stage planning opportunities (e.g., legacy planning, liqu ...
• Deliver tailored proposals, illustrations, and comparative solutions analyses to support informed client decision-making and equip PBs and RMs with technical insights and product refreshers to enhance pitch quality and client confidence.
• Technical Expertise Serve as the subject matter expert on complex insurance solutions, including inheritance tax, key-person coverage, buy-sell agreements, philanthropic giving, and trust/ estate planning.
• Provide guidance on regulatory and compliance aspects related to wealth structuring through insurance.
• Sales Enablement Manage the full sales lifecycle, from initial consultation to case closure by coordinating documentation, underwriting, and follow-ups.
• Facilitate client seminars and targeted events to educate HNW/ UHNW clients, foster engagement, and generate leads.
• Post-sales Management Delivery continuous client service, including policy servicing, annual reviews, and plan adaptations aligned with evolving client needs.
• Liaise with internal insurance operations to ensure timely resolution of service requests, reinforcing a high-touch client experience.

Skills:

English

Job type:

Full-time

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.

Job type:

Full-time

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. For more information, please visit www.fwd.com Sales BASales BA

Skills:

Excel, Product Development

Job type:

Full-time

• Perform indicative pricing, profitability and sensitivity result with accuracy and explainable.
• Perform profit testing model in both Prophet and Excel with proper programing code.
• Perform premium and CV calculation model for OIC approval and system development.
• Prepare PAR approval report and Coordinate with Group Officer for approval process.Coordinate with other departments on all product aspects to prepare the PAR including preliminary risk analysis to Group Office.
• Provide information support to response Q&A log from GO.
• Deliver and get the PAR done both quality and quantity.
• Follow up and coordinate with Group Office to get product approval within timeframe.
• Help to provide experience analysis as initial propose assumption.
• Prepare OIC approval report, follow up and coordinate with OIC for all approval process including the UAT process.Prepare OIC premium certificate and policy contract wording and distribute to related department for review and sign-off.
• Give initial advice on OIC regulation.
• Initial consult with OIC for new product before send to approve in order to shorten approval time.
• Coordinate and support information for product implementation.
• Product Development and Implementation.Coordinate with distribution and product development team to acquire information for pricing.
• Coordinate and support information for product implementation.
• Reinsurance CorrespondenceProvide the information to support the reinsurers for new product development and all related reinsurance issues in end to end process.
• Ad-hoc projects/requestPerform analysis/fact finding per requested by Chief Proposition Officer, Head of Pricing or Lead of Investment Product Pricing.

Job type:

Full-time

• Assess and approves wit respect to new incontestable health and accident claim cases regarding the given authority.
• Facilitate the recommendation to higher authority assessor.
• Captures the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant.
• Monitor and take action on self pending of claim ever 15 days.
• Participate into system and process improvement or other assignments from managers to deliver results as expected with the timeline.
• Make commitment of personal development plan and deliver as promised.
• Engage with the company activities and contributes as a good team player to deliver the highest team performance.

Skills:

Accounting, Compliance, Accounts Payable

Job type:

Full-time

• Review vendor payment included withhold tax deduction and approve the accounting booking to ensure the transactions are accuracy on timely basis and compliance with accounting policy and Thai GAAP and IFRS.
• Review and handle manual workaround accounts payable, other relates expense and WHT processes in PTP to align with company s policies and ensure control is in place.
• Perform accounts payable, accounts payable accrual transaction and analysis.
• Support Gemini and IPO and ICFR per group office requirement.
• Review OPEX/CAPEX, account payable and accrual for support month-end fast closing within timeline.
• Review the control of payment in PTP to ensure the operations are smoothly.
• Manage relevant account reconciliations on a timely basis.
• Review and support customized OTBI reports/dashboards and support on ad hoc information requests.
• Prepare report required by management and support auditors.
• Coordinate with Revenue department for any tax to audit.
• Involve company s initiatives, projects, and enhancing system which related to payment.
• Proactively engage with internal and external teams and address their needs and queries.
• Take full managerial role in managing own team by building people engagement through communication, recognition, learning, and development.
• Play a leading role in team meetings, team building activities and knowledge sharing sessions.
• Support ac-hoc assignment where required.

Skills:

Compliance, Database Administration, English

Job type:

Full-time

• Perform operations to ensures 24/7 high availability for all the production databases system.
• Troubleshoot, advise and being hands-on on databases and servers during critical incidents.
• Secure and advise database by follow current policies, procedures, and controls.
• Assess and plan to upgrades obsoleted database version and coordinate with all related party to deliver good database service to business.
• Day to day database operation support and monitoring.
• Maintains database results by setting and enforcing standards and controls.
• Co-ordinate, advise and support developer or vendors to implement new/change DB and application related.
• Prepares for database expansion by studying plans and requirements; coordinating with Infrastructure teams.
• Collaborates with the security and audit teams to protect our data across all databases and to ensure compliance to all applicable regulations.
• Take a lead role to implement and administer database system with proper design and security control by get guideline from manager.

Skills:

Product Owner

Job type:

Full-time

• Collaborate with internal and external stakeholders to develop and execute project roadmaps which leverage high-level perspectives to define goals, objectives and approaches for data and analytics transformation.
• Work closely with project members in providing leadership and acting as a primary communicator to link among the teams as well as organizing the teams performance and project activities, such as project decision making and buy-in from the stakeholders.
• Prioritize and maintain the sprint backlog together with relevant documents for assi ...
• Stay up to date with new data and analytical technology in order to educate related parties, define opportunity statement, adopt innovations and improve busines operations timely in the company.
• Provide unified direction and be accountable for the success of the projects as a frontman or center of the data initiatives' development cycle.
• Propose the methodology to measure busines impacts and present the benefit realization as a result of data innovations and projects.

Skills:

Digital Marketing

Job type:

Full-time

• Develop and implement marketing campaigns for both product marketing and digital marketing. Oversee and manage the budget and timeline to ensure a successful project launch.
• Work closely with all related parties to ensure the smooth launch.
• Digital Media Execution Create and execute comprehensive media plans, ensuring effective budget management for each project s media spending.
• Operate to distribute and control the quality of the final materials before releasing to media.
• Collaborate with media vendors and platforms to negotiate rates, secure placements, and ensure the smooth execution of media buys.
• Data Analysis and Reporting Track and analyze the performance of product & digital marketing campaigns using various analytics tools. Use insights to optimize future campaigns.

Job type:

Full-time

• Create team action plans regarding data analytics in alignment with the department and company s direction.
• Work collaboratively with departmental heads to analyze business initiatives and requirements as well as deliver value through data analytics tools.
• Manage the team to design and develop data analytics outcomes including analysis results in terms of trends anomalies or patterns, insights and reporting dashboards.
• Present findings, guidance or summary of the analysis results pertaining to data-driven decision-making using business intelligence tools.
• Convince and advise business users, leads together with committees to convert insights into business action, such as sales campaign execution and interaction with customers.
• Identify and measure benefits of the company s investment, activities or action brought about by data analytics.

Skills:

Social media, Project Management, English

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Job type:

Full-time

• Assist and or Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ Ops Com and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Assist the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ Ops Com, and other key stakeholders.
• Prepare papers for monthly ExCom/ Ops Com, and monthly Group reporting.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Job type:

Full-time

• Demonstrate Up to Date Operation process to Distribution Helpdesk team to support distribution channel along journey.
• Enhance sale journey and ensure that align with FWD s market conduct and partner sale protocol.
• Monitor all report are delivered to counter parties in agree timeline.
• Mentor team member to aware of business change and pro-active to prepare preparation.
• Supervise team while confront with problem.
• Lead the meeting and share concern which related to sale process.