Experience:

8 years required

Skills:

Negotiation, Fast Learner, Meet Deadlines

Job type:

Full-time

• Recovers overdue payments from partners via calls and emails.
• Have strong negotiation skills to convince partners to pay the dues as per the contractual terms.
• Negotiate repayment plans and encourage partners to find mutually acceptable solutions.
• Meet the monthly assigned collection and outreach targets.
• Approach challenges in a passionate, innovative, and decisive manner.
• Possess excellent communication and negotiation skills, as well as the ability to work independently.
• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda.
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system.
• Taking initiative and capable of devising innovative solutions to enhance collection rates.
• Contribute effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.
• What you ll Need to Succeed.
• 1 - 8 years of debt collection experience.
• Strong negotiation skills and resilience.
• Proficient in Microsoft excel.
• Must be confident, proactive, and take personal ownership.
• Organized and detailed oriented.
• Approach challenges in a passionate, innovative, determined, and decisive manner.
• Able to work efficiently and independently in a fast paced environment.
• Passionate and fast learner in line with Agoda values.
• Problem solving mindset and ability to meet deadlines.
• thailand#bangkok#jakarta#malaysia#manila#philippines#IndiaPlease review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

8 years required

Skills:

Compliance, SQL, Project Management

Job type:

Full-time

• Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability.
• Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement.
• Partner with teams within and outside Supply to design and implement scalable solutions.
• Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement.
• Improve workflows, governance, SOPs, and controls to increase consistency and compliance.
• Define and monitor KPIs to measure operational and project performance.
• Support resolution of complex operational or system-related issues through structured root cause analysis.
• Coach team members and foster a culture of ownership, collaboration, and continuous improvement.
• Functional CompetenciesStrong operations and process improvement capability, with experience improving workflows at scale.
• Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes.
• Strong stakeholder management and collaboration skills across teams within Supply and across other functions.
• Strong business judgment and structured problem-solving skills.
• Excellent verbal and written communication skills.
• Technical CompetenciesStrong analytical skills with the ability to use data to identify issues and support decisions.
• Working proficiency in SQL and experience with BI/reporting tools.
• Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities.
• Ability to translate business needs into clear requirements and support implementation.
• Leadership CompetenciesStrong ownership, accountability, and execution mindset.
• Ability to prioritize and operate effectively in a fast-paced environment.
• Collaborative, proactive, and solution-oriented.
• Ability to coach team members and align stakeholders.
• Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments.
• Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams.
• Familiarity with CRM, workflow automation, or low-code/no-code tools.
• Exposure to APIs, system integrations, or operational tooling ecosystems.
• Bachelor s degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field.
• 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation.
• Proven track record of leading cross-functional projects with measurable business impact.
• Proven people leadership experience.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Research, SQL, Tableau, English

Job type:

Full-time

• Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities.
• Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders.
• Translate data findings into compelling narratives and strategic frameworks for leadership presentations.
• Leverage AI tools to accelerate research, synthesis, and content production workflows.
• Support quarterly content planning and strategic initiative definition across Supply and RTA business lines.
• Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives).
• Design and analyze tests to validate content effectiveness and iterate based on results.
• Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments.
• Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams.
• Track project milestones, flag risks, and drive accountability across cross-functional dependencies.
• Support senior leadership in preparing materials for executive reviews and strategic planning sessions.
• Bachelor s degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science).
• 3-6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company.
• Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems.
• Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses).
• Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders.
• Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly).
• Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently.
• Strong communication skills - written and verbal English fluency.
• Innate desire to take ownership, make an impact, and influence outcomes.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

1 year required

Skills:

YouTube

Job type:

Full-time

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams.
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company.
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation.
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis.
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer.
• Mentor and develop other professionals in a maturing People function.
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends).
• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience.
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution.
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments.
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle.
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences.
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles.
• Excellent judgment, self-motivated, curious and trustworthy.
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution.
• Strong analytical and problem-solving capability backed with excellent data sense.
• High level of discretion, confidentiality, and ethics.
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization.
• Comfortable with ambiguity and change; brings structure and drive to deliver results.
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must.
• Undergraduate degree from a top university expected, advanced degrees welcome.
• This role is Based in Bangkok - Relocation Support Provided**.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

7 years required

Skills:

Risk Management, Finance, Legal, English

Job type:

Full-time

• Ideating new initiatives and drive the implementation end-to-end to grow the Travel Distribution business.
• Building business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners.
• Revenue optimization initiatives through distribution and pricing experiments content improvements.
• Enabling and supporting account management teams with tools, documentation and efficient processes.
• Partaking in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners.
• Credit risk management.
• Maintaining and setup control frameworks and SLAs agreed with major stakeholders,.
• Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.
• A
• Senior Manager.
• will bring a strong business strategy and analytical acumen coupled with operations and project management knowledge, attention to details and strive for efficiency, coupled with the ability to make things happen hands-on.
• This position is based in Bangkok.
• 7+ years of experience demonstrated ability to lead cross functional strategy or program initiatives end to end and deliver measurable outcomes; backgrounds may include consulting, corporate strategy, business operations, business analytics, product/program management, or equivalent experience.
• Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools.
• Strong critical thinking, strategic thinking and problem-solving skills.
• Fluent in English with strong stakeholder management skills.
• Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins.
• Independent and self-driven.
• Able to move fast and adapt well with changes.
• Good to have.
• Experience with SQL and Tableau.
• Experience and understanding of online travel industry, B2B travel APIs experience and/or connectivity skills.
• Experience in go-to-market initiatives implementation.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

1 year required

Skills:

Energetic, Excel, eCommerce, English

Job type:

Full-time

• Directly support the SVP (Head of Commercial) in strategy development, business planning, and preparation of high-impact executive presentations.
• Drive strategic initiatives and ensure alignment between Rocket Travel by Agoda s commercial strategy and execution.
• Lead global projects and/or teams to deliver operational innovations and business growth.
• Collaborate with cross-functional teams and senior stakeholders to deliver on strategic commercial initiatives, including those involving non-accommodation partners.
• Build business cases and get buy-in from senior stakeholders, interpret and action strategic business goals.
• Set KPIs for your projects, drive conversations, and lead global rollout projects.
• Ensure all stakeholders are updated about relevant projects and report/present achievements to senior management.
• Provide reporting and analysis on strategic initiatives, supporting data-driven decision-making at the executive level.
• What You ll Need to Succeed.
• Bachelor s or equivalent degree required.
• Strong communication and presentation skills with fluency in English.
• Minimum 12+ years of relevant experience in commercial strategy, business or corporate strategy.
• Proven record in achieving company objectives and targets.
• Analytical and proven track record in using data to drive strategy and make decisions.
• Professional experience in project delivery.
• Skills.
• Comfortable operating at senior level, discussing, challenging, and adapting to the current strategic focus.
• Energetic, persistent, and driven personality.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Professional get it done attitude and work ethic.
• Strong attention to detail.
• Highly disciplined, proactive, and innovative.
• Adept at using data to analyze problems/opportunities and driven by achieving measurable, impactful results.
• Influencer, capable of articulating the business value of complex projects and getting support and buy-in from stakeholders.
• It s Great if You Have.
• Experience in tech, eCommerce, or consultancy.
• Understanding of the Online Travel sector.
• SQL query skills.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Research, SQL, Tableau, English

Job type:

Full-time

• Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities.
• Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders.
• Translate data findings into compelling narratives and strategic frameworks for leadership presentations.
• Leverage AI tools to accelerate research, synthesis, and content production workflows.
• Support quarterly content planning and strategic initiative definition across Supply and RTA business lines.
• Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives).
• Design and analyze tests to validate content effectiveness and iterate based on results.
• Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments.
• Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams.
• Track project milestones, flag risks, and drive accountability across cross-functional dependencies.
• Support senior leadership in preparing materials for executive reviews and strategic planning sessions.
• Bachelor s degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science).
• 3-6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company.
• Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems.
• Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses).
• Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders.
• Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly).
• Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently.
• Strong communication skills - written and verbal English fluency.
• Innate desire to take ownership, make an impact, and influence outcomes.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

YouTube, Korean, English

Job type:

Full-time

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• As part of a rotating shift schedule, you ll occasionally work weekends and public holidays, planned in advance with your team.
• Enjoy Agoda s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• A bachelor s degree is required.
• Strong customer focus and a genuine desire to help others.
• Excellent spoken and written Korean skills, and Business level of English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Additional language skills beyond the core required language for the role if any.
• Why Agoda.
• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle).
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.
• Agoda choice(welfare points).
• 400 USD allowance to set up your home office(one time payment).
• Daily snack + coffee machine.
• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

7 years required

Skills:

Risk Management, Finance, Legal, English

Job type:

Full-time

• Ideating new initiatives and drive the implementation end-to-end to grow the Travel Distribution business.
• Building business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners.
• Revenue optimization initiatives through distribution and pricing experiments content improvements.
• Enabling and supporting account management teams with tools, documentation and efficient processes.
• Partaking in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners.
• Credit risk management.
• Maintaining and setup control frameworks and SLAs agreed with major stakeholders,.
• Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.
• A
• Senior Manager.
• will bring a strong business strategy and analytical acumen coupled with operations and project management knowledge, attention to details and strive for efficiency, coupled with the ability to make things happen hands-on.
• This position is based in Bangkok.
• 7+ years of experience demonstrated ability to lead cross functional strategy or program initiatives end to end and deliver measurable outcomes; backgrounds may include consulting, corporate strategy, business operations, business analytics, product/program management, or equivalent experience.
• Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools.
• Strong critical thinking, strategic thinking and problem-solving skills.
• Fluent in English with strong stakeholder management skills.
• Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins.
• Independent and self-driven.
• Able to move fast and adapt well with changes.
• Good to have.
• Experience with SQL and Tableau.
• Experience and understanding of online travel industry, B2B travel APIs experience and/or connectivity skills.
• Experience in go-to-market initiatives implementation.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

8 years required

Skills:

Automation, Compliance, Accounting

Job type:

Full-time

• Oversee day-to-day business operations and ensure timely follow-up and resolution of outstanding accounts.
• Deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and turn findings into clear, actionable insights.
• Drive initiatives to automate manual workflows and optimize processes for scale.
• Support issue resolution by partnering with internal stakeholders across functions.
• Drive operational excellence standards across PCRC operations, as needed.
• Team Leadership & Coaching.
• Lead, mentor, and develop officers/analysts to improve capability, performance, and productivity.
• Run regular 1:1s, team meetings, and training sessions to reinforce operational standards, boost team engagement, communicate SOP updates, and address other business needs.
• Set clear performance targets and support the team in achieving monthly, quarterly, and annual KPIs and OKRs.
• Provide ongoing coaching and timely feedback to support development and accountability.
• Foster a results-driven, customer-focused, and data-oriented team culture.
• Ensure team members follow consistent processes, share knowledge effectively, and stay aligned with updated policies and standards.
• Stakeholder Management.
• Partner with internal teams on behalf of PCRC to support business needs and deliverables.
• Proactively communicate with internal stakeholders and establish governance forums to track issues and improvement initiatives, reviewing progress on a regular cadence.
• Engage external stakeholders as needed, including intercompany partners and group companies.
• Escalate critical issues to management with a clear summary of root cause, impact, and recommended actions.
• Reporting & Analysis.
• Prepare regular reports on performance, aging, dispute trends, and key risk areas.
• Analyze operational and dispute data to identify patterns and root causes, and translate insights into process improvements.
• Support audits by ensuring documentation is complete and operations remain compliant with internal controls.
• Process Improvement & Compliance.
• Ensure PCRC operations comply with company policies, internal controls, and applicable financial regulations.
• Own and support updates to SOPs and workflows, and contribute to system enhancements with product and tech teams.
• Drive automation initiatives to reduce manual effort and improve efficiency and accuracy.
• Maintain clear, up-to-date documentation aligned with Agoda s financial and compliance standards.
• 8+ years of experience in business operations within a global organization, including 5+ years in a leadership role; experience across multiple geographies is a plus.
• Lean Six Sigma (or related) certification is an advantage.
• Strong leadership and people-management skills.
• Strong analytical skills with high attention to detail.
• Ability to prioritize and manage multiple workstreams in a fast-paced environment.
• Experience operating in high-volume environments with well-defined KPIs.
• Solid understanding of payment operations, banking/credit processes, and accounting principles.
• Strong communication and stakeholder-management skills, supported by an analytical mindset.
• Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables environments.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Research, SQL, Tableau, English

Job type:

Full-time

• Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities.
• Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders.
• Translate data findings into compelling narratives and strategic frameworks for leadership presentations.
• Leverage AI tools to accelerate research, synthesis, and content production workflows.
• Support quarterly content planning and strategic initiative definition across Supply and RTA business lines.
• Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives).
• Design and analyze tests to validate content effectiveness and iterate based on results.
• Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments.
• Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams.
• Track project milestones, flag risks, and drive accountability across cross-functional dependencies.
• Support senior leadership in preparing materials for executive reviews and strategic planning sessions.
• Bachelor s degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science).
• 3-6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company.
• Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems.
• Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses).
• Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders.
• Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly).
• Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently.
• Strong communication skills - written and verbal English fluency.
• Innate desire to take ownership, make an impact, and influence outcomes.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Compliance, YouTube, English

Job type:

Full-time

• Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand.
• Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels.
• Advise and support employees and stakeholders on immigration requirements, processes, and timelines.
• Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey.
• Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution.
• Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience.
• Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions.
• Contribute to the development, documentation, and implementation of process improvements and standard workflows.
• Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives.
• Support and mentor junior team members to meet performance and quality expectations.
• Contribute to team collaboration, knowledge sharing, and People team initiatives.
• As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support.
• Desired Skills and Experience.
• Bachelor s degree or equivalent qualification.
• Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies.
• Min. 5-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred.
• Strong attention to detail and accuracy, with a high standard of compliance and documentation quality.
• Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions.
• Experience in shared services, operations, or process improvement environments is a strong plus.
• Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment.
• Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes.
• Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Business Development, YouTube, English

Job type:

Full-time

• Develop long lasting relationships with key supply partners to enable Agoda s growth in the region.
• Maintain regular and meaningful engagement with Agoda s key supply partners.
• Analyze large datasets to propose tailor-made solutions to Agoda s supply partners.
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda s business.
• Train and inform clients of both new and existing technologies, tools, and models.
• Prepare materials to aid in growing our business during partner meetings.
• Respond to partners requests in a timely and effective manner.
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda s competitiveness.
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones.
• Deliver on country KPIs, growth targets and country strategic initiatives.
• Support the Area Manager in preparing country reporting for senior stakeholders.
• Bachelor s degree.
• Minimum 3 - 5 years of experience in business development and/or account management.
• Strong interpersonal skills & ability to influence both external / internal stakeholders.
• Experience in internet/e-commerce preferred.
• Strong analytical and problem-solving skills.
• Team player with a professional get it done attitude and work ethic.
• Proven success in acquiring, building & maintaining long term customer relationships.
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas.
• Strong Proficiency in English & Native speaker in Tagalog.
• Experience in Travel industry.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

1 year required

Skills:

Legal, Negotiation, Human Resource Management, English

Job type:

Full-time

• Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance.
• Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy f ...
• Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis.
• Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes.
• Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
• Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices.
• Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences.
• Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities.
• Deep understanding of employee relations, labor relations and workplace dispute management.
• Strong working knowledge of employment legislation, regulations and industrial relations practices.
• Ability to interpret legislation and apply it practically within complex organizational environments.
• Advanced stakeholder management and influencing capability across senior leaders, unions and regulators.
• Strong negotiation, mediation and conflict-resolution skills.
• Ability to balance organizational risk with empathy and sound judgement.
• Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience.
• A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues.
• Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios.
• Hands-on experience managing and executing restructuring/change management projects.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders.
• Ability to cope well with ambiguity and change.
• High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations.
• Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs.
• Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies.
• Fluency in written and spoken English, with strong communication skills to effectively convey complex information.
• Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future.
• Curiosity, ready to challenge current practices and perspectives.
• Great attention to detail.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.
• Bangkok based, relocation provided.Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Compliance, Project Management, Multitasking, English

Job type:

Full-time

• Design and deliver inclusion programs for employees and external partners, aligning initiatives with business strategy, global standards, and industry best practices to drive measurable impact.
• Define timelines, milestones, and deliverables that guide program design, prioritize stakeholder workstreams, and serve as measurable guideposts for impact evaluation.
• Monitor program progress using quantitative metrics, surveys, and impact assessments, and iterate based on findings and stakeholder feedback.
• Shape and scale ERG activity in collaboration with senior stakeholders to ensure sponsorship, strategic alignment, and broad employee participation.
• Create integrated communications and learning programs that raise awareness, change behaviors, and equip employees and external partners with practical inclusion skills.
• Ensure programs and materials meet regional and local compliance requirements.
• Minimum 3 years professional experience designing and delivering inclusion programs or events in corporate or non-profit settings, including experience managing internal and external partnerships.
• Passion for workplace inclusion with a strong understanding of organizational systems and dynamics and a focus on creating measurable impact.
• Proven project management skills, including multi-stakeholder coordination, prioritization, and effective multitasking to deliver to deadlines.
• Strong decision-making skills with the capacity to act decisively, manage risk, and operate effectively in conditions of uncertainty.
• Curiosity and analytical mindset, able to synthesize qualitative and quantitative data into actionable insights and clear implementation plans.
• Willingness to travel as required and a demonstrated eagerness to learn, grow, and adapt in a fast-paced environment.
• Strong verbal and written English communication skills.
• Knowledge of organizations, industry best practices, and inclusion concepts in APAC, including cultural nuances, local regulations, and stakeholder ecosystems.
• Proficiency in one or more Asian languages.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

6 years required

Skills:

Microsoft Office, Excel, YouTube, English

Job type:

Full-time

• Manage calendars and schedules for executives, ensuring efficient time management.
• Coordinate and prepare for meetings, including agendas, materials, and follow-ups.
• Arrange travel logistics, including visas, flights, hotels, transportation, and meals.
• Prepare and submit accurate and timely expense reports.
• Draft, format, and proofread internal and external communications, such as memos, emails, presentations, and reports.
• Act as a liaison between executives, managers, employees, and external partners, prioritizing and redirecting matters promptly as needed.
• Keep senior managers informed of time-sensitive and priority issues, ensuring appropriate follow-up.
• Prepare weekly, monthly, or quarterly reports as required.
• Handle personnel-related tasks, including TH visa processing, 90-day reports, and tax returns.
• Organize and lead team communications to ensure alignment and transparency.
• Plan and execute team-building activities, offsite events, and celebrations to foster engagement and collaboration.
• Support initiatives that promote a positive and inclusive work environment.
• Partnering with people team functions to deliver programs at scale.
• Collaborate with leadership to identify opportunities and drive initiatives that enhance employee experience and engagement.
• Work closely with the EA team to align executive schedules and priorities.
• Support cross-department meetings, events, and projects, ensuring smooth communication across teams and locations while considering global calendars and time zones (e.g., Tech-Product events at Agoda s Singapore office).
• Serve as the point of contact for Agoda s Tech department, managing internal and external stakeholders to streamline workflows and priorities.
• At least 6 years of experience in a similar role, providing executive-level administrative support in a fast-paced environment.
• Candidates must hold Thai nationality.
• Experience supporting Tech Executives (highly desirable).
• Familiarity with IT operations and a tech-driven work environment.
• Proven ability to support multiple leaders simultaneously.
• Strong calendar management skills, with the ability to prioritize, troubleshoot, and make scheduling decisions independently (experience with Outlook preferred).
• Excellent verbal and written communication skills in both English and Thai; proficiency in additional languages is a plus.
• Highly organized with exceptional time management skills and the ability to work autonomously.
• High level of discretion and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Confident communicator with the ability to build relationships and interact comfortably with senior stakeholders.
• Strong writing, editing, and proofreading skills.
• Resourceful problem-solver with a proactive mindset and sense of urgency.
• Highly flexible with ability to work with other EAs, different teams across the company, and sister companies to achieve the desired outcomes.
• Experience in planning and executing team events or engagement activities is a strong advantage.
• Bachelor s degree in HR, Business, or a related field is preferred.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Compliance, Finance, Accounting, English

Job type:

Full-time

• Support process owners and stakeholders in maintaining and improving internal controls.
• Assist in documenting business processes, risks, and controls, including process flows and risk assessments.
• Help monitor SOX compliance activities and follow up on open action items and remediation plans.
• Participate in process improvement and finance transformation initiatives by identifying control gaps and operational inefficiencies.
• Support internal and external audit requests by preparing documentation and coordinating with relevant stakeholders.
• Track and report on control issues, remediation progress, and key risk indicators.
• Contribute to strengthening risk awareness and control ownership across teams.
• Assist in reviewing control design and execution to ensure compliance with internal policies and requirements.
• Bachelor s degree in Accounting, Finance, or a related field.
• 3-6 years of relevant experience in audit, compliance, internal controls, risk management, or process improvement.
• Good understanding of internal controls, SOX, COSO, or risk management concepts.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills, with the ability to work effectively with different stakeholders.
• Detail-oriented, organized, and able to manage multiple tasks.
• Proficiency in MS Office (Word, Excel, PowerPoint, Visio).
• Fluency in English.
• Experience supporting SOX or similar compliance programs.
• Exposure to process improvement or finance transformation projects.
• Experience working in a multinational, shared services, or tech-driven environment.
• Familiarity with systems such as Oracle, Workday, SAP, or similar platforms.
• A proactive mindset and willingness to learn in a dynamic environment.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Legal, Compliance, YouTube, English

Job type:

Full-time

• Manage, coach, and develop a team of People Relations consultants based in Bangkok and supporting Agoda s key office locations globally.
• Create a high-performing team environment with clear expectations for quality, responsiveness, professionalism, stakeholder experience, judgment, and documentation.
• Build team capability in case management, investigations, stakeholder advisory, process discipline, and risk identification.
• Allocate resources effectively across priorities and ensure service levels are met across varying case complexity and geographies.
• Deliver high-quality support on complex employee matters.
• Oversee and advise on complex people relations cases across Agoda, including performance concerns, misconduct, grievances, disciplinary actions, investigations, involuntary exits, and employee matters arising from organizational change.
• Ensure cases are handled fairly, consistently, pragmatically, and with appropriate sensitivity to business context, legal considerations, employee experience, and Agoda values.
• Provide guidance on case approach, documentation standards, risk areas, recommendations, and escalation points.
• Strengthen case governance, consistency, and risk management.
• Partner closely with Legal, Compliance, HR Business Partners, People leaders, and other specialist teams to ensure robust handling of sensitive and high-risk matters.
• Establish and maintain strong case governance practices, including intake, triage, ownership, escalation, documentation, and closure standards.
• Ensure globally consistent principles and quality standards while allowing for local legal and cultural requirements.
• Partner with Booking Holdings Global Investigation Services and internal stakeholders to ensure investigations are impartial, well-governed, and executed to a high standard.
• Enable better manager decisions and people management practices.
• Coach and support managers in handling difficult employee situations early, effectively, and constructively.
• Help improve manager effectiveness in performance conversations, conduct management, feedback, documentation, and decision quality.
• Identify recurring capability gaps, patterns of poor practice, or policy/process confusion and translate them into practical improvement opportunities for the broader People team and the business.
• Use data and insight to improve outcomes.
• Analyze case trends and adjacent people data to identify themes, root causes, risk areas, and opportunities for intervention.
• Translate insights into clear recommendations for policy updates, manager enablement, training, process improvements, or changes to service delivery.
• Connect people relations insights to broader organizational themes such as employee experience, attrition, engagement, organizational health, and leadership effectiveness.
• Help build a scalable and effective People Services model.
• Contribute to the design and continuous improvement of Agoda s global People Services operating model by strengthening how complex employee matters are managed end-to-end.
• Improve workflows, templates, reporting, knowledge management, service standards, and interfaces with other People teams.
• Help clarify roles and handoffs across People Relations Services, HRBPs, COEs, Legal/Compliance, and shared People operations teams to improve effectiveness and employee/manager experience.
• Bachelor s degree in human resources, Law, Business, Psychology, or a related field.
• Typically, 7-10+ years of relevant experience in employee relations, HR business partnering, labor/employment advisory, investigations, or related People functions.
• Strong hands-on experience managing complex and sensitive employee matters with sound judgment and strong attention to quality and risk.
• Demonstrated experience leading, coaching, or developing others, with the ability to build team capability and performance.
• Strong understanding of employment law concepts, case management principles, disciplinary approaches, investigations, and performance-related processes.
• Experience working across multiple countries, cultures, and stakeholder groups in a global and fast-paced organization.
• Ability to balance consistency and compliance with pragmatism, employee experience, and business needs.
• Strong analytical and critical thinking skills, including the ability to identify trends, connect issues, and turn insights into practical action.
• Excellent communication, influencing, and stakeholder management skills, with the ability to build trust and challenge constructively.
• Strong operating discipline, attention to detail, and ability to manage ambiguity, pace, and competing priorities.
• High levels of discretion, confidentiality, and professionalism.
• Fluency in written and spoken English.
• Experience in a centralized, regional, or global People Services / HR operations environment.
• Experience in a technology, internet, digital, or other high-growth international business.
• Familiarity with restructuring, organizational change, or workforce transition support.
• Experience improving service delivery models, case management frameworks, governance, or reporting.
• Strong curiosity and a willingness to challenge existing practices to improve outcomes.
• Multicultural experience and the ability to work effectively across diverse environments and management styles.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Business Development, YouTube, English

Job type:

Full-time

• Develop long-lasting relationships with key supply partners to enable Agoda s growth in the region.
• Maintain regular and meaningful engagement with Agoda s key supply partners.
• Analyze large datasets to propose tailor-made solutions to Agoda s supply partners.
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda s business.
• Train and inform clients of both new and existing technologies, tools, and models.
• Prepare materials to aid in growing our business during partner meetings.
• Respond to partners requests in a timely and effective manner.
• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda s competitiveness.
• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones.
• Deliver on country KPIs, growth targets and country strategic initiatives.
• Support the Area Manager in preparing country reporting for senior stakeholders.
• Bachelor s degree.
• Minimum 3 - 5 years of experience in business development and/or account management.
• Strong interpersonal skills & ability to influence both external / internal stakeholders.
• Experience in internet/e-commerce preferred.
• Strong analytical and problem-solving skills.
• Team player with a professional get it done attitude and work ethic.
• Proven success in acquiring, building & maintaining long term customer relationships.
• Adapts well to change and able to work in a fast-paced environment.
• Ability to create new, innovative ideas.
• Strong Proficiency in English & Thai.
• MBA or Master s degree.
• Experience in Travel industry.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.