Get to Know the Team

The Customer Experience Group (CEG) is Agoda's largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It's a dynamic, high-growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.

Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top-tier talent with game-changing opportunities. We are a high-performing, collaborative, and globally-minded group that prioritizes speed, quality, and candidate experience in every hire.

The Opportunity

You'll play a strategic and hands-on role in ensuring our Customer Experience Group remains fully staffed with exceptional talent, and contribute to Agoda's success by developing and implementing staffing strategies to identify high-quality, diverse candidates. You'll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.

We're looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high-growth, fast-paced environment and is energized by the challenge of building and scaling world-class teams.
What You'll Do

• Own the hiring strategy and execution to ensure 100% staffing targets for high-volume positions in the Customer Experience Group (e.g., Customer Experience Specialists).
• Deliver a full range of recruitment services, providing a positive and professional experience to both candidates and hiring managers.
• Analyze recruitment data and translate insights into actionable improvements across sourcing, assessments, and conversion – an excellent storyteller who can inform on market insights to help shape and drive recruitment strategy
• Mentor and coach junior TAs; build capability and consistency across the extended global TA team.
• Produce results in an ambiguous and unstructured environment – we don't always have all the information and need to make decisions at speed

What You'll Bring

• 3- 5+ years of end-to-end recruiting experience in fast-paced, global, or high-growth environments
• Fluency in English and Thai is required as this role is expected to communicate with local government authorities and candidates who will handle Thai-speaking customers
• Demonstrable track record of handling multiple vacancies across a variety of locations and disciplines
• Strong organizational skills, time management, attention to detail, and ability to prioritize, manage shifting demands, and demonstrate flexibility
• Proven ability to influence and collaborate with cross-functional stakeholders
• Excellent communicator with the ability to cope within a fast-paced and changing environment
• Strong data fluency—comfortable using metrics to diagnose issues and drive change
• Results-oriented – demonstrates initiative, a strong commitment to achieving meaningful results
• Passion for innovation, continuous improvement, and high standards
• Experience recruiting for customer service and business development positions is preferred
• Experience and familiarity with internal mobility programs and running internal hiring processes are an advantage
• This role is based in Bangkok only. No relocation support will be provided.