Get to Know the Team

The Customer Experience Group (CEG) is Agoda's largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It's a dynamic, high-growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.

Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top-tier talent with game-changing opportunities. We are a high-performing, collaborative, and globally-minded group that prioritizes speed, quality, and candidate experience in every hire.

The Opportunity

You'll play a strategic and hands-on role in ensuring our Customer Experience Group remains fully staffed with exceptional talent, and contribute to Agoda's success by developing and implementing staffing strategies to identify high-quality, diverse candidates. You'll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.

We're looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high-growth, fast-paced environment and is energized by the challenge of building and scaling world-class teams.

In this role, you'll get to:

• Independently manage the full end-to-end recruitment process, ensuring a seamless and efficient experience for both candidates and hiring managers.
• Thrive in a KPI-driven environment, with a strong awareness of recruitment metrics and a clear understanding of how to achieve them.
• Demonstrate a sharp eye for the requirements of each role and assess candidates accordingly.
• Proactively source candidates and use creative approaches to generate strong talent pipelines.
• Champion an outstanding candidate experience at every touchpoint.
• Attend campus events and career fairs to connect with emerging talent and promote Agoda as an employer of choice.
• Be part of projects that help us improve the way we work, both within our team and across the wider People department.

What You'll Need to Succeed:

• 3+ years of experience in talent acquisition, ideally in a fast paced environment.
• Fluency in English and Chinese is a must, as you'll be supporting roles across the Asia region.
• A curious mindset and a passion for finding new and better ways to hire great people.
• Excellent organizational skills, attention to detail, and the ability to prioritize competing demands.
• Flexible and adaptable, with a positive, can-do attitude.