ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance, Public Speaking, English

ประเภทงาน:

งานประจำ

• Managing a team of QAs in the LOB/Program.
• Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
• (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
• Governing Dispute Managemnet Process.
• Managing internal & external stakeholder expectations.
• Training and Refreshers coordination with the training team for new/existing QAs.
• Support and mentor new QAs & managing their monthly scorecard.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
• Sharing weekly/monthky performance dashboard.
• Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
• Conducting quality sessions with new hires.
• Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in Thai and English.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.
• Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensuring timely completion of all client deliverables.
• Prepare reports, analysis, trend & run project when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Japanese, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Japanese in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Japanese.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities: Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประเภทงาน:

งานประจำ

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities: Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Negotiation, English

ประเภทงาน:

งานประจำ

• 2-3 years of experience in field sales, business development, or merchant acquisition, preferable in e-commerce or retail.
• Proficient in both Thai and English (B2).
• Strong communication, negotiation, and persuasion skills.
• Ability to work in a target driven environment and build strong in-person relationships.
• Familiarity with the automotive sector is a plus but not mandatory.
• Local market knowledge in Thailand is an advantage.
• Responsibilities:Manages the full sales cycle, engaging directly with sellers to onboard them onto the platform.
• Responsible for pitching, closing and driving adoption through in-person interactions.

ทักษะ:

Social media, Microsoft Office, Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Essential Requirements: Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Must be able to speak, read and write the required language to support.
• Preferred requirements Deep familiarity with social media, internet laws, policy regulations and market knowledge.
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.
• Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities:Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.
• At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.
• TP is an equal opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

ประเภทงาน:

งานประจำ

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English, Cantonese

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Cantonese in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Thai.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ทักษะ:

Assurance, Excel, Public Speaking, English

ประเภทงาน:

งานประจำ

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

ทักษะ:

Social media, Microsoft Office, Compliance, Korean, English

ประเภทงาน:

งานประจำ

• Bachelor s degree in any field.
• Fresh graduates are welcome to apply.
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shifts rotation (24/7 shifts).
• Ability to work on site for 100%.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Fluent in Indonesian language and B2 level in English.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Which of the following statements best describes your right to work in Thailand?.
• What's your expected monthly basic salary?.
• How much notice are you required to give your current employer?.
• Which of the following languages are you fluent in?.
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays).
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up-to-date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use basic judgment to perform required tasks effectively and accurately.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Work in a 24/7 shift rotation.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Responsibilities: Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation, English

ประเภทงาน:

งานประจำ

• 1-2 years of experience in account management, client success, or sales within e-commerce, digital platforms, or related industries.
• Proficient in both Thai and English (B2).
• Strong relationship-building, negotiation, and revenue driving skills.
• Ability to analyze account performance and provide strategic recommendations.
• Familiarity with CRM tools and data driven decision making.
• Responsibilities:Manages the full sales cycle, nurturing client relationships from onboarding to renewal.
• Responsible for optimizing account performance, driving revenue growth, and identifying upsell or cross sell opportunities.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Education requirement - Diploma/Degree and above.
• Proficiency in English and Thai is required.
• 2 years experience managing account management project as a TL of a BPO company.
• Knowledge of basic KPIs and advance KPIs.
• Ability to work across shifts and also support the team training and quality..
• Job DescriptionTo manage a team of associates, doing account management.
• Manage both internal & client side KPIs.
• Responsible for team performance management and hygiene.
• Experience in account management, growth projects in a 24/7 account is a plus.

ทักษะ:

Social media, Microsoft Office, Compliance, Vietnamese, English

ประเภทงาน:

งานประจำ

• Bachelor s degree in any field.
• Fresh graduates are welcome to apply.
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shifts rotation (24/7 shifts).
• Ability to work on site for 100%.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Fluent in Vietnamese language and B2 level in English.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Which of the following statements best describes your right to work in Thailand?.
• What's your expected monthly basic salary?.
• How much notice are you required to give your current employer?.
• Which of the following languages are you fluent in?.
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays).
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up-to-date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use basic judgment to perform required tasks effectively and accurately.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Work in a 24/7 shift rotation.