Quality Analyst - Japanese Speaking

Job Locations

TH-Bangkok-Bangkok | TH-Bangkok-Bangkok

Requisition Post Information* : Posted Date

Requisition ID

Category

Client Operations

Country

Thailand

Qualifications

Main

Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experience as QA in call center
• Must be proficiency in English & Japanese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language

Requirements:

• English
• Japanese

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

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