key role

in providing professional, accurate, and empathetic assistance while creating a positive customer experience.

Qualifications

Bachelor Degree Only Open for Thai Citizens who are proficient in Burmese language OR Permanent Thai resident pass holders English proficiency at CEFR B2 level or above and CEFR C1 Burmes e for reading, listening, and writing Strong verbal communication skills with clear and effective speech Excellent customer service, active listening, and problem-solving skills Ability to identify customer issues and provide effective, long-term resolutions Demonstrated empathy and the ability to personalize customer interactions Ability to resolve customer concerns while adhering to company policies Strong desire to help customers and deliver an outstanding service experience Previous customer service or contact center experience is an advantage Experience in the financial services industry is an advantage

Responsibilities

Provide high-quality voice support to Burmese-speaking customers, addressing inquiries and resolving issues efficiently Deliver accurate information regarding financial services, products, and processes while adhering to company policies and procedures Listen actively to understand customer needs and provide effective, long-term solutions Handle customer concerns with professionalism, empathy, and a customer-first approach Resolve conflicts and escalate complex issues when necessary to ensure timely resolution Maintain accurate records of customer interactions in internal systems Meet quality, productivity, and customer satisfaction targets Represent the company's brand with professionalism and integrity in every customer interaction Participate in training sessions and continuously develop product knowledge and customer service skills