Requirements:

Japanese: C1 level English: B2 level

Qualifications

Japanese language proficiency at C1 level is required English language proficiency at B2 level is required Bachelor Degree or above Previous experience in Quality Assurance, Quality Analysis, Operations, Training, or a similar role is preferred Strong understanding of quality auditing, defect identification, root-cause analysis, and feedback mechanisms Strong analytical and problem-solving skills, with the ability to translate quality data into actionable insights Effective verbal and written communication skills in both Japanese and English Strong stakeholder management and collaboration skills Ability to manage productivity, attendance, and quality targets consistently Comfortable preparing and presenting business performance updates and quality insights Strong organizational skills with the ability to manage multiple priorities and meet deadlines Proactive approach to identifying process gaps and driving continuous improvement Ability to work independently as well as collaboratively in a fast-paced, target-driven environment

Responsibilities

Language specific audits for the releavant project Meeting audit productivity & attendance targets to ensure no impact to business for the supporetd market Share feedback with the agents on all people related defects Conduct training and refreshers (On all blatant & non blatant opportunities) Support and mentor new employees, if needed (Conducting quality session during all NHT classes) Help operations on key metrics performance (Sharing insights & suggest action plan) Preperation of WBR, MBR and QBR for respective market Conduct weekly quiz and spot checks on new updates & common defects Participating in all calibration sessions, and keeping the variance with in the target range