Qualifications

Fluent in both Thai and English (spoken and written) Minimum qualification: Bachelor's Degree Good communication and interpersonal skills Basic computer and typing proficiency Previous customer service or call center experience is an advantage Willingness to work in shifts, weekends, or public holidays as required Why Join Us? Competitive salary and performance incentives Professional and inclusive working environment Training and development opportunities Career growth in a global BPO company

Responsibilities

Handle customer interactions via phone, email, or chat in Thai and English Assist customers with inquiries, product information, order status, and troubleshooting Maintain accurate records of customer interactions in the system Follow up to ensure resolution and customer satisfaction Meet performance targets for quality, efficiency, and customer satisfaction Escalate complex issues to the relevant department when necessary