Qualifications

Proficiency in Khmer language (spoken and written). Strong communication and problem-solving skills. Ability to work onsite in TP Bangkok . Willingness to work on rotational shifts , including weekends and public holidays. Customer service experience is a plus, but not mandatory – fresh graduates are encouraged to apply.

Responsibilities

Handle incoming calls, emails, and chat from customers in Khmer. Provide accurate information, resolve issues, and ensure customer satisfaction. Escalate complex issues to relevant teams when necessary. Maintain a professional and empathetic approach in every interaction. Achieve individual and team performance targets. Follow company policies, procedures, and quality standards.