เงื่อนไขการค้นหา

ทักษะ:

Project Management, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ทักษะ:

Compliance, Risk Management, Accounting

ประเภทงาน:

งานประจำ

• Set up the annual audit plan and perform internal audit procedures according to the plan including compliance, operational, and information technologies audit.
• Identify risks and key points of internal processes associated with compliance, operational and information technologies audit to evaluate controls in place to mitigate those risks.
• Lead Internal Audit s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, and development, ...
• Lead Internal Audit s annual risk assessment and enterprise risk assessment and planning process to develop the audit plan and ensure the plan is responsive to and aligned with the risk profile of the organization.
• Oversee the execution of individual audits defined in the audit plan ensuring the highest level of service quality and client satisfaction.
• Issue all Internal Audit reports ensuring the reports are clear and concise, identify root causes with practical solutions, and ultimately provide value to management.
• Meet regularly with the Audit Committee to report the status of Internal Audit s ongoing monitoring activities, and educate/inform the committee of emerging risks and/or exposures (whether internal or external to the company) that should be considered, with respect to risk management and internal control best practices.
• Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.
• Manage the process to track, follow-up, and ultimately close all open audit issues leveraging the Audit Committee, if necessary.
• Actively participate in executive management meetings and/or committees to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans.
• Ensure that Internal Audit is performing its work in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function.
• Oversee Internal Audit s participation in critical business and technology initiatives and projects ensuring that audit s perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.
• Maintain audit technology platform leveraging support from the information systems group as needed.
• Coordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit s work.
• Master's or Bachelor s degree in Accounting & Finance or other closely related field.
• 10+ years of experience in auditing, assurance, accounting, consulting or related field, of which at least 5 years of managerial level.
• Proven knowledge of auditing standards and procedures, laws, rules and regulations.
• Excellent communication (written and verbal) and interpersonal skills with an ability to network and interact at all levels.
• Industry Knowledge of business digital asset management, Fintech, and Banking is an advantage.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประเภทงาน:

งานประจำ

• Operate Repeat Phase tactics_Realize higher repeat% of brand/product/service than other competitors' brand/product/service.
• Operate CRM tactics_Customer satisfactio score/Customer retention%/Sales conversion rate/Net Promote Score.
• Explain AS-IS customer journey & Suggest TO-BE for trial/repeat/CRM issue.
• Consumer analysis Contact point analysis, RFM analysis, UI/UX analysis.
• Develop & maintenance segmentation of customer database based on customer experience strategy.
• Develop tactics to gain customer feedback and visualize customer satisfaction score & evaluation.
• Revise & Update brand/product/service/Marketing 4P mix with customer feedback.
• Engage related employees to use new system/database/dashboard.
• Set KPI/ROI of own tasks with leader/manager follow.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Collaborate with the sales team to understand client needs and craft tailored solution proposals featuring Larksuite, Alfreddesk, and related platforms..
• Deliver compelling product demonstrations and technical presentations to showcase platform capabilities and business impact..
• Design high-level solution architectures, workflows, and use-case mappings aligned with customer pain points across omnichannel platforms (e.g. LINE OA, Facebook, IG, etc.)..
• Assist in responding to RFPs/RFIs and preparing solution documentation, pricing scoping, and implementation estimates..
• Bridge communication between business stakeholders and technical teams during the sales cycle to ensure smooth handover for implementation..
• Client Consultation & Enablement.
• Work closely with clients to understand business pain points and map them to CX workflows..
• Design SLA-driven ticketing, automation, and reporting systems that improve team efficiency..
• Conduct hands-on training sessions for customer service agents, admins, and stakeholders..
• Project Management & Cross-team Coordination.
• Support Project Managers in client communication, requirement gathering, and documentation..
• Serve as a liaison between Sales, Development, and Customer Support teams..
• Assist in coordinating solution partnerships and third-party integrations..
• Post-Implementation & Success Tracking.
• Provide post-go-live support and troubleshooting via Zendesk, Freshdesk, or native Alfreddesk tools..
• Track usage analytics and suggest continuous improvements..
• Develop user manuals and knowledge base articles for internal and external use..
• Must-Haves.
• 2-4 years of experience in CX or SaaS solution consulting..
• Hands-on experience with CX platforms like Zendesk, Freshworks, or similar..
• Strong project coordination, documentation, and user training skills..
• Good understanding of collaboration platforms and CX systems (ticketing, automation, bot flows)..
• Excellent Thai communication skills, with intermediate English proficiency..
• Bonus Skills.
• Prior experience implementing Larksuite and/or Alfreddesk..
• Familiarity with ERP, billing workflows, or CRM integrations..
• Certifications in Freshworks, Zendesk, or similar cloud platforms..
• Work Style.
• Location: Hybrid (Bangkok-based).
• Employment Type: Full-Time.
• Ready to Empower CX Transformation?
• Join a purpose-driven, people-first team reshaping the digital workplace.
• Apply now or learn more at: talent@soidea.co.

ทักษะ:

Research, Employer Branding, Branding, English

ประเภทงาน:

งานประจำ

• Source and find candidates qualified for open positions.
• Perform analysis of hiring needs and provide employee hiring forecast.
• Design, plan and execute selection processes (conduct interviews and screening calls, administer psychological tests etc.).
• Plan procedures for improving the candidate experience.
• Use sourcing methods for hard-to-fill roles.
• Provide recruitment counsel and guidance to line managers.
• Design the selection matrix for choosing the optimum recruitment channel and recruitment source.
• Overall handle end to end recruiting functions, getting requirements, job posting, coordinate with line manager for shortlisting candidates scheduling interviews, make offer, on-boarding and work collaboratively across the teams to ensure full service is provided to candidates and line manager.
• Conduct interviews; manage the candidate interviews including obtaining feedback and other recruitment related activities.
• Explore best market practice in key talent recruitment and staffing, implement best practices in organizations.
• Proactively seek market intelligence to gain a competitive advantage in attraction, assessment and sourcing methodologies.
• To setup external networks and activities in order to attract the key talent.
• To administrate recruitment data and to regularly report to line management in order to increase the efficiency and quality of the recruitment operations.
• Research talent acquisition trend in staffing industry.
• Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities.
• Other as assigned.
• Bachelor's degree or higher.
• At least 5 years direct experience in recruitment/ talent acquisition, either from corporates or recruitment/headhunter agencies.
• Minimum 2 years of experience in Employer Branding planning and execution with proven track record.
• Familiar & strong background knowledge in recruitment & selection tools & techniques.
• Very good communication skill, customer-centric, team-work, and ability to execute jobs within SLA.
• Good command of English.

ทักษะ:

Finance, Compliance, Legal, English

ประเภทงาน:

งานประจำ

• Tool Improvement: Drive tool enhancements by gathering business requirements, identifying feature improvements, designing functional solutions, and developing comprehensive test scenarios.
• Identify Process Improvements: Review existing Standard Operating Procedures (SOPs) and customer journeys to spot inefficiencies and customer pain points. Develop data-driven solutions to enhance customer outcomes and internal operations.
• Manage projects: Take ownership of end-to-end projects or multiple business processe ...
• Act as a Subject Matter Expert: Become an SME in internal procedure handling, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions.
• Evaluate Feedback and Data: Analyze internal and external feedback to identify trends and opportunities for improvement. Be comfortable with numbers with ability to size impact of solutions and defining analysis structure.
• Align stakeholders: Ensure CEG readiness and align stakeholders to support Agoda's customer experience transformation by collaborating with various functions within Agoda (Product, Supply, Finance, Compliance, Legal, etc.).
• Identify and Solve Problems: Use data and collaboration to identify problems and opportunities, proposing project ideas and solutions to improve critical operational metrics.
• Drive continuous improvement: Oversee project progress, coordinate different workstreams + BAU processes, identify risks, troubleshoot issues, and propose mitigation plans. Evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Enhance Team Culture: Contribute positively to a culture of continuous improvement, teamwork, and enabling others' success.
• Proven experience in optimizing operating procedures and/or driving process improvement projects in large customer support operations or fast-paced environments.
• Excellent attention to detail, ability to independently review and map current state and future state processes in detail. Pro-actively identify solutions that are aligned with stakeholders and back up by relevant data points.
• Proficient in analyzing business challenges, considering trade-offs between different metrics/priorities, and communicating actionable recommendations to business leaders, adapting message to different stakeholders.
• A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data driven, experimentation oriented.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Strong communication and presentation skills (English).
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint) and SQL.
• Exciting, high impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic and multinational Tech environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Sales, Microsoft Office

ประเภทงาน:

งานประจำ

• Develop and maintain strong relationships with key customers, understanding their unique needs and requirements.
• Provide technical expertise and guidance on the selection and application of our specialized food ingredients.
• Obtain reliable market information to participate in establishing and preparing solid business plan(s) and budgets.
• Collaborate with the R&D team to identify new product opportunities and drive innovation.
• Participate in industry events, trade shows and networking activities to stay abreast of market trends and competitor activities.
• Contribute to the development of marketing strategies and promotional materials.
• Prepare and deliver comprehensive sales presentations and proposals to prospective clients.
• Achieve and exceed individual and team sales targets.
• To propose improvement of and/ or within the internal & external processes to the Sales Manager, so as to increase efficiency and effectiveness of the organization.
• What we're looking for.
• Bachelor's degree in food science, food technology or related field.
• 5+ years of experience in technical sales or account management within the Flavors Ingredients ingredients or food manufacturing industry.
• Thorough understanding of food technology, food ingredients business.
• Demonstrated success in building long-term relationships with customers and securing new business.
• Excellent communication and presentation skills, with the ability to translate technical information into commercial value.
• Strong problem-solving and analytical skills to identify and address customer challenges.
• Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
• Willingness to travel within the region to visit customers and attend industry events.

ทักษะ:

Market Research, Research, Excel

ประเภทงาน:

งานประจำ

• Identify and develop strategic suppliers with the capability to co-develop Fresh Food products.
• Maintain strong, collaborative relationships with reliable suppliers, ensuring consistent product quality and availability.
• Manage supplier agreements, ensuring all commitments such as pricing and invoice controls are documented and complied with.
• Conduct regular supplier and producer visits to strengthen partnerships and oversee product quality.
• Product Management & DevelopmentConduct market research and competitor analysis to identify opportunities for product innovation and category expansion.
• Collaborate with the marketing team to plan and execute new product launches and in-store activities that drive sales and customer engagement.
• Support category growth through data-driven recommendations on assortment, pricing, and promotional strategies.
• Pricing & Promotion ManagementAnalyze pricing structures and propose adjustments to optimize margin and competitiveness.
• Plan and manage promotional programs including Makro Mail, ensuring alignment with business objectives and sales targets.
• Team & Cross-functional CollaborationProvide timely feedback on market trends, competitor activities, and category performance to line managers and relevant teams.
• Share essential category information with stores, including product details, supplier contacts, ordering processes, and promotional plans.
• Conduct regular store visits to monitor execution, identify operational issues, and ensure product quality, presentation, and availability are maintained.
• Qualifications:Bachelor's degree in Business Administration, Food Science, Economics, or related field.
• 3-5 years of experience in merchandising, category management, or supplier management, preferably within Fresh Food or FMCG sectors.
• Strong analytical and data management skills; proficiency in Excel, Power BI, Tableau, or similar analytics tools.
• Knowledge of product development processes and retail promotional planning.
• Strong negotiation and relationship management skills.
• Excellent communication, coordination, and project management capabilities.
• Ability to work cross-functionally and manage multiple stakeholders.

ทักษะ:

Diplomacy

ประเภทงาน:

งานประจำ

• Passionate about delivering great work.
• Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription.
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs.
• Provide continuing education for customers to maximize product usage.
• Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment.
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority.
• Distribute product expertise through delivery of training and planning workshops to clients.
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users.
• Liaise with customers to track additional requirements and features.
• Work with product, support and R&D to meet customers requirements.
• Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights.
• A Little About You.
• Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ Thailand.
• Qualifications A minimum of 3 years demonstrated experience working with key customer management, account management, consultancy or sales roles.
• Demonstrated experience with account planning with complex customer structures.
• Proven track record of establishing strong customer relationships across levels of an organization.
• Working in SaaS hi-tech company/ startup as a B2B customer success manager - an advantage.
• Proven track record in delivering great value to your customers.
• Excellent presentation and communication skills.
• Strong communication and interpersonal skills.
• Diplomacy, tact, and poise when working through customer issues and escalations.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Demonstrated ability to effectively work cross-functionally.
• Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes.
• Strong analytical skills, proven experience with data analytics and creating insights out of complex data.
• Experience in retail industry, FMCG market, and shopping behavior analytics - an advantage.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

ทักษะ:

Finance, Financial Analysis, Financial Reporting

ประเภทงาน:

งานประจำ

• Lead small scale projects and assist in financial analysis to evaluate Sales/Customer Team performance.
• Analyze sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure accurate financial reporting and analysis.
• Contribute to the preparation of financial reports, presentations, and forecasts.
• Support in evaluating sales strategies for profitability.
• Ensure compliance with financial policies, procedures, and regulatory requirements.

ทักษะ:

Automation, Marketing Strategy

ประเภทงาน:

งานประจำ

• Client Engagement & Needs Assessment: Conduct in-depth discovery sessions with clients to understand their current marketing landscape, business goals, pain points, and desired outcomes related to customer acquisition, engagement, and retention..
• Strategic MarTech Solution Design: Develop comprehensive MarTech strategies and solutions tailored to client needs, encompassing CDP implementation, marketing automation workflows, personalized communication frameworks, data integration, and loyalty program design..
• Roadmap Development: Create clear and actionable MarTech roadmaps, outlining key phases, milestones, resource requirements, and expected ROI..
• Data-Driven Insights: Advise clients on best practices for data collection, segmentation, analysis, and leveraging customer insights to drive marketing effectiveness..
• Technology Advisory: Provide expert guidance on the selection, implementation, and optimization of MarTech platforms..
• Cross-functional Collaboration: Work closely with internal technical teams (developers, solution architects), project managers, and sales teams to ensure seamless project delivery and client satisfaction..
• Stakeholder Management: Build strong relationships with client stakeholders at all levels, fostering trust and acting as a trusted advisor..
• Performance Measurement & Optimization: Define key performance indicators (KPIs) and help clients establish measurement frameworks to track the success of MarTech initiatives and identify areas for continuous improvement..
• Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in a business consulting, marketing strategy, or MarTech-focused role.
• Customer Data Platforms (CDP).
• Marketing Automation.
• Personalized Marketing.
• Data-Driven Marketing.
• Loyalty Programs.
• CRM integration.
• Strong understanding of the marketing technology landscape and its impact on business outcomes.
• Exceptional analytical and problem-solving skills with the ability to translate complex business requirements into practical MarTech solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly and persuasively to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• A strong client-centric approach and a passion for helping businesses succeed.

ประเภทงาน:

งานประจำ

• We are seeking a dynamic Product Marketing Manager to drive the success of our Lazada Sponsored Solutions within the e-commerce landscape across Southeast Asia (Thailand, Vietnam, Philippines, Indonesia, Singapore, Malaysia). The ideal candidate will possess a unique blend of product, technical, and B2B marketing expertise, with a strong understanding of e-commerce platforms and digital advertising business. In this role, you will lead B2B advertising product positioning, content development, and market research, while collaborating with cross-functional teams to ensure successful ...
• Develop compelling B2B product positioning and narratives that resonate with our target customers and differentiate our solutions in the Southeast Asia region.
• Understand the unique value propositions of Lazada Sponsored Solutions and articulate them clearly to internal and external stakeholders.
• Demonstrate a deep understanding of e-commerce platforms, their economic models, and the value they provide to sellers.
• Leverage this knowledge to shape B2B product strategies and marketing campaigns that drive seller engagement and success.
• Lead the development of engaging and informative marketing content for assigned product domains and projects.
• Manage product launches from conception to execution, ensuring consistent communication with stakeholders and timely delivery of deliverables.
• Contribute to the success of B2B marketing campaigns, primarily through owned channels.
• Conduct thorough market research to identify target seller customer segments, understand their needs, and analyze product use cases.
• Develop detailed seller personas to guide product positioning and messaging.
• Partner with the sales team to provide them with the necessary knowledge and tools to effectively pitch Lazada Sponsored Solutions.
• Manage key B2B marketing operations, including governance, traffic generation and more.
• Education: Bachelor's degree in Business, Marketing or related fields.
• Experience: 5+ years of experience in product marketing, preferably in e-commerce, B2B and/or advertising industries in Southeast Asia.
• Strong understanding of e-commerce platforms, advertising solutions, and B2B marketing strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proven track record of developing compelling B2B product positioning and narratives.
• Project management experience, with the ability to lead cross-functional initiatives.
• Analytical skills, familiarity with marketing analytics tools, experience conducting market research and e-commerce platforms.
• Exceptional proficiency in English communication.
• Proficiency in an additional Southeast Asian language and Mandarin is highly preferred.

ประเภทงาน:

งานประจำ

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Adobe Photoshop, Business Development, Analytical Thinking, Thai, English

ประเภทงาน:

งานประจำ

• Monitor and ensure smooth daily operations across all Browny stores using both online and offline, existing and newly invented tools to achieve the KPI at the lowest cost.
• Analyze sales data and customer behavior to identify opportunities for revenue growth and implement effective strategies.
• Develop and enforce quality standards to maintain high levels of customer satisfaction.
• Oversee and support store managers remotely, providing guidance and ensuring adherence to company policies and procedures.
• Design and implement tools and standard operating procedures (SOPs) to improve operational efficiency and effectiveness.
• Utilize the Browny Hub dashboard to generate reports on store performance, identifying trends and areas for improvement.
• Top universities are a minimum requirement. The schools include Chulalongkorn University, Thammasat University, and other schools at the same recognition level.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2-5 years of experience in operations or back-office management, preferably in the retail or service industry.
• Proficient in data analysis and familiar with management systems like Browny Hub.
• Strong leadership and communication skills for effective remote team management.
• Ability to develop and implement operational tools and procedures.
• Fluent in Thai; proficiency in English is an advantage.
• Why Join Us?.
• At Browny Wash & Dry, we value innovation, efficiency, and customer satisfaction. Joining our team means being part of a forward-thinking company that is revolutionizing the laundromat industry in Thailand. We offer opportunities for professional growth and the chance to make a significant impact on our operations.

ประเภทงาน:

งานประจำ

• Manage value creating projects aligned with the company and customers strategic business direction.
• Prepare the business cases / proposals on behalf of the company for clients.
• Lead planning and execution of requested or emergency process mandated/requested by clients.
• Build and maintain relationship with the client. Ensure client receives timely feedback on any concerns. As appropriate, provide analysis on behalf of the client.
• Support the preparation of reports and presentations of analytical data for management and team review.
• Internal and external coordination with other business units/customers/suppliers on their requirements.
• Conduct analysis of resource usage and finding new tools or methods to support easier.
• Support cost-effective distribution and timely delivery by understanding network flows, and assist in evaluating project feasibility through financial data analysis, including forecasts.
• Other assignments as delegated by the manager.
• Bachelor degree or higher in Industrial Engineering and Logistics.
• Have 5 years experienced in related filed; Key Account, Solution Logistics Analyst, Business Development.
• Good command of English (verbal and written).
• Able to handle pressure and work under time constraints.
• Able to analyze new project and prepare project for proposing to customer.
• Able to stay self-motivated, results-oriented, and build good relationships.
• Ability to be an effective team player.
• Highly responsible and ability to take ownership of tasks and work independently.
• Skills: Communication, Negotiation, Excel, Data analysis, Problem-solving, Time management, Prioritization and Organization.
• Knowledge: Supply chain processes, Financial modeling, Industry trends.
• Modern Trade experience are encouraged (if any).
• Contact Information:Khun Kansiran Na Ubon (Mim)- Recruitment.
• Thai Beverage Logistic Co., Ltd. (Head Office)
• E-mail: Kansiran.n@thaibev.com.

ทักษะ:

Contracts, Legal, Compliance, English

ประเภทงาน:

งานประจำ

• Strategically oversees FR Transformation short and long term growth plans to align with company s strategic goals and targets by setting visible milestones and identifying MRA business opportunities and potential partners across all geographic areas.
• Evaluate and approve MRA store openings and develop partnership agreements, contracts, and terms that are mutually beneficial for both parties according to MRA tiers (Gold & Red), ensuring legal and regulatory compliance.
• Build and maintain strong relationships with partners to ensure their business succe ...
• Evaluate success, impact, and quality of partnerships through all key sales metrics, while evaluating all other aspects of store performance with corrective action plans if require.
• Assess and mitigate risks associated with partnerships, including financial, legal, and operational risks.
• Manage the budget allocated for partnership activities and ensure efficient use of resources.
• Supervise, motivate, and mentor a team responsible for Partner Acquisition and end to end Operational services.
• Provides technical and operational training to team and shop supervisors to be equipped with business acumen and know-how on end to end operations to drive rapid business expansion and sales growth.
• Regularly update business plan, performance, and progress to senior management.
• Bachelor s Degree in Business Administration, Operation Management, or related field.
• Minimum 10 years experience with increasing responsibility in operations management, partner acquisition, business development, including P&L management; experience in retail is a plus.
• Strong negotiation, contract management, communication, analytical, and problem solving skills with a customer centric mindset.
• Demonstrated expertise with Word, Excel, and other MS Office suite applications.
• Leadership and team management experience.
• Good command of English (Report to Expat Manager).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Business Development, Digital Marketing, English, Bahasa Indonesia

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Understanding of spreadsheets and the ability to use creative approaches to prove solutions through data, with a strong and refined analytical toolkit.
• Ability to deliver results under pressure.
• Excellent project management skills, with proficiency in advanced project management methodologies.
• Excellent organizational, influencing, and presentation skills.
• Ability to communicate in English and either Bahasa Indonesia, Vietnamese or Thai fluently, in order to communicate with and serve customers who are based in the Southeast Asia region.
• Businesses of all shapes and sizes rely on Google s unparalleled
• advertising solutions to help them grow in today's dynamic marketing
• environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• The Global Media Agencies partner with Google as our multipliers. Your knowledge of online media combined with your communication and problem-solving skills shapes how the newly formed Agency Function adds value to business via these agency partners. Using your influencing and data skills, you provide Google-caliber research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key agency partners and understand how our range of product offerings can grow our mutual business.
• As Account Manager for the Southeast Asia Large Customer Sales Agency Solutions team, you have the exciting opportunity to foster strong consultative projects and deliver leading strategic perspectives to Agency function. Google's Large Customer Sales (LCS) teams are strategic partners and
• industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Develop data driven strategies, translate strategic goals into actionable initiatives and operational plans for the Agency Function to fully unlock the potential for agency partners.
• Assist in building and maintaining agency business plans, and business processes for the assigned list of key partners, including preparing updates for LCS leadership regarding the impact and status of ongoing Agency initiatives.
• Strategize the operational improvement pillar and execute on it flawlessly. Develop strategic frameworks and recommendations to inform business decisions.
• Work within the team and partner managers to support agency solutions and strategies, by working cross-functionally including Sales Finance, Sales Operations, Marketing, and Product Specialists.
• Contribute strategically to the growth and direction of Google s products and services. Manage specific, time-bound projects related to product solutions and strategy including building compelling agency-first narratives, opportunity sizing, scaling pilots.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team.
• To check table plan with host team, reporting to restaurant general manager prior to briefing.
• To increase our regular clientele by networking and obtaining repeat custom.
• To maintain service standards.
• To actively supervise restaurant Mise en place, maintain the standards of Ducasse Paris.
• To actively supervise restaurant open/close check lists.
• To ensure that faults and defects are reported to maintenance and action is taken without delay.
• To take food and beverage orders, and drive the service.
• To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place.
• To maintain the relationship with Ducasse Paris team.
• To follow complaints from guests and find mutually agreeable solutions.
• To actively supervise training sessions to ensure that staff can perform their duties correctly.
• To ensure the banking and billing are completed accurately at all times, followed by daily report.
• Other duties as assigned by superiors.
• A minimum of 2 years relevant experience in Michelin Star Restaurant.
• recruitment, training and leadership systems.
• Sales tactic.
• Leadership and team management.
• Fluency in Thai & English, conversational ability in one other Asian language preferred.
• Food and beverage knowledge covering all of the restaurant s menus.
• Guest s advice.
• Interested person may send your resume via APPLY NOW or.

ประเภทงาน:

งานประจำ

• Responsible for achieves profitable sales growth through and with establishment and execution of appropriate strategies and tactics, the effectiveness of which can be seen in receipts flow that ties back to sales plans. Provides effective directions and decisions on inventory priorities, pricing, and related margins and gross profit issues. Manages categories by developing strategies; research trends and establishes specifications for categories, including those to meet unique and specific demands; reviews and approves category actions and gives final approval on supplier items and ...
• Responsible for planning and selecting a range of electronic, home application & office furniture assortments.
• Set up all plan to achieve sale and plan other income.
• Manage and control budget to allocate as each supplier.
• Assessing the customer demand, including price, quality and availability.
• To capture, analyze, and predict the future market trends; and ready to change in demand.
• Be able to maximize profits at competitive prices via bench marking with rivals.
• Ensures that products being developed match or better quality than benchmarks and priced lower than the benchmark according to brand positioning.
• To understand the Non Food products trend, popularity and product time manner.
• Regularly reviewing performance indicators, such as sales and discount levels.
• Managing plans for stock levels.
• Reacting to changes in demand and logistics.
• Meeting suppliers and negotiating terms of contract.
• Maintaining relationships with existing suppliers and sourcing new suppliers for future.
• Participating in promotional activities and understanding the customer needs.
• Bachelor degree in marketing, international business administration or any related field.
• Minimum 6 years experiences in sourcing or buying experience a range of electronic, home application & office furniture assortments.
• At least 5 years experience in retail, specifically supermarket or similar store formats.
• With relevant experience as Merchandise Manager or Buyer for Food and Non-Food categories.
• Team Leader, Possess sound leadership skill and be able to lead a merchandising team.
• Strong negotiation skill and good sense of Merchandising and commercial.
• Initiative, proactive, positive thinking and can do attitude.
• Multitask, quick response and can work under pressure.
• Resulted and details oriented.
• Good command of English.
• Excellent in computer usage of MS Office.

ทักษะ:

Google Ads, Google Analytics

ประเภทงาน:

งานประจำ

• Manage and optimize paid advertising campaigns across various platforms (Google, Facebook, etc.).
• Monitor and analyze campaign performance, adjusting strategies to meet KPIs.
• Conduct A/B testing to improve ad effectiveness across ads and customer communication touchpoints.
• Collaborate with the creative team to develop compelling ad content that aligns with brand messaging.
• Utilize Braze, a customer engagement platform, to support CRM campaigns including push notifications, in-app messaging, and email journeys.
• Support performance and lifecycle marketing efforts by building customer segments and engagement flows within Braze.
• Prepare and present reports on ad and CRM performance, identifying actionable insights..
• Bachelor s degree in Marketing, Advertising, or a related field.
• 1-2 years of experience in performance marketing, digital advertising, or customer engagement platforms.
• Proficient in Google Ads and Facebook Ads Manager; familiarity with other ad platforms is a plus.
• Strong analytical skills focused on interpreting data to optimize ad campaigns.
• Basic experience with Google Analytics for tracking and reporting.
• Understanding of cryptocurrency markets and their impact on digital advertising.
• English proficiency with a TOEIC score of 600+.
• Ability to manage and optimize multiple campaigns simultaneously with guidance.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.