1.Operate Trial phase tactics_category entrance brand/product/service penetration or brand switch from other competitors' brand/product/service

2.Operate Repeat Phase tactics_Realize higher repeat% of brand/product/service than other competitors' brand/product/service

3.Operate CRM tactics_Customer satisfactio score/Customer retention%/Sales conversion rate/Net Promote Score

4.Explain AS-IS customer journey & Suggest TO-BE for trial/repeat/CRM issue

5.Consumer analysis：Contact point analysis, RFM analysis, UI/UX analysis

6.Develop & maintenance segmentation of customer database based on customer experience strategy

7.Develop tactics to gain customer feedback and visualize customer satisfaction score & evaluation

8.Revise & Update brand/product/service/Marketing 4P mix with customer feedback

9.Engage related employees to use new system/database/dashboard

10.Set KPI/ROI of own tasks with leader/manager follow