Job Title: Browny Operations Manager [Gateway to BROWNY Future Leader Program]

Salary Range: 18k-25k

Position Overview

The Operations Staff plays a pivotal role in ensuring the seamless daily operations of all Browny Wash & Dry stores. This position involves remote management of store managers, enhancing store quality, increasing revenue, and developing tools and procedures to optimize operational efficiency.

Key Responsibilities

• Daily Operations Management:
  Monitor and ensure smooth daily operations across all Browny stores using both online and offline, existing and newly invented tools to achieve the KPI at the lowest cost.
• Revenue Enhancement:
  Analyze sales data and customer behavior to identify opportunities for revenue growth and implement effective strategies.
• Quality Assurance:
  Develop and enforce quality standards to maintain high levels of customer satisfaction.
• Remote Store Management:
  Oversee and support store managers remotely, providing guidance and ensuring adherence to company policies and procedures.
• Tool and Procedure Development:
  Design and implement tools and standard operating procedures (SOPs) to improve operational efficiency and effectiveness.
• Data Analysis and Reporting:
  Utilize the Browny Hub dashboard to generate reports on store performance, identifying trends and areas for improvement.

Qualifications

• Top universities are a minimum requirement. The schools include Chulalongkorn University, Thammasat University, and other schools at the same recognition level.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2-5 years of experience in operations or back-office management, preferably in the retail or service industry.
• Proficient in data analysis and familiar with management systems like Browny Hub.
• Strong leadership and communication skills for effective remote team management.
• Ability to develop and implement operational tools and procedures.
• Fluent in Thai; proficiency in English is an advantage.

Why Join Us?

At Browny Wash & Dry, we value innovation, efficiency, and customer satisfaction. Joining our team means being part of a forward-thinking company that is revolutionizing the laundromat industry in Thailand. We offer opportunities for professional growth and the chance to make a significant impact on our operations.