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Experience:

No experience required

Job type:

Full-time

• Field Maintenance: Travel to various store locations using your personal vehicle or public transport to perform both preventive and corrective maintenance..
• Hardware Mastery: Install, configure, and troubleshoot laptops, printers, POS terminals, handheld scanners, and other essential retail hardware..
• System Health: Perform regular health checks and monitoring to ensure 100% uptime, aiming for high Mean Time Between Failures (MTBF)..
• Inventory & Budget: Track IT assets and assist in cost allocation and budget monitoring for store equipment..
• Technical Support & Incident Resolution.
• Rapid Response: Serve as the primary point of contact for store teammates, managing incidents from first contact to resolution (Targeting high FCR rates)..
• Network Stability: Monitor and maintain store networks, including Access Points, Switches, and 5G failover systems..
• Root Cause Analysis: Don t just fix investigate. Analyze recurring issues to implement permanent solutions and reduce the incident backlog..
• Security, Resilience & Empowerment.
• Data Protection: Execute and test backup and disaster recovery procedures to ensure business continuity..
• Cybersecurity: Implement security best practices and ensure all systems are patched and compliant with company standards..
• Teammate Training: Empower store staff by conducting training sessions on new digital tools and security awareness..
• Mobility & Flexibility: You are comfortable traveling to different store locations and are adaptable with your working hours to align with store opening times and project deadlines..
• Technical Expertise: 2+ years of experience in IT support, specifically with hardware (POS, Scanners) and networking (APs, Switches, 5G)..
• Communication: Good command of English to collaborate with regional teams and technical references..
• Passion: You genuinely love sports and bring that same energy and "team-player" mentality to your work..
• Problem Solver: You are highly responsible, flexible, and capable of working in a fast-paced retail environment..
• Have our company core values and express them through your actions Vitality, Responsibility, Generosity, and Authenticity.
• Decathlonian Benefits.
• Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares..
• Provident fund..
• Group insurance includes life, health, and dental insurance..
• Performance bonus..
• Employee discount..
• A learning environment where you can dive deep and make an impact..
• Wide range of career opportunities locally and globally..

Experience:

2 years required

Skills:

English, Thai

Job type:

Full-time

• Transportation & Fleet Coordination.
• Schedule and book trucks for cargo pickup, port/warehouse deliveries, and cross-docking.
• Compare rates from different vendors, calculate cargo volumes and book cross border trucks.
• Track truck movements in real-time, ensuring on-time arrivals and resolving delays/issues.
• Manage transportation costs.
• Warehouse Management.
• Manage warehouse bookings, allocation, and daily operations (inbound/outbound logistics).
• Oversee inventory accuracy, storage optimization, and compliance with safety regulations.
• Coordinate with warehouse vendors to ensure timely delivery and cost efficiency.
• Cost Control & Reconciliation.
• Maintain weekly/monthly cost reports for warehouse and transportation expenses.
• Reconcile vendor invoices (trucking companies, warehouses) against contracts and actual usage.
• Identify cost-saving opportunities and implement efficiency improvements.
• Vendor Relationship Management.
• Evaluate and onboard new warehouse and trucking vendors based on performance and rates.
• Monitor vendor KPIs (eg, on-time delivery, damage rates) and conduct regular reviews.
• Address vendor disputes and ensure contractual compliance.
• Documentation & Reporting.
• Prepare operational reports (weekly/monthly) for management review.
• Ensure accurate documentation for cargo handovers, invoices, and compliance records.
• Specific Activities.
• Carrying out any other duties as assigned.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Thai

Job type:

Full-time

• Positive attitude
• Adaptability and resilience
• Effective communication skills
• As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
• Register new coworking members.
• Maintain regular communication with members, addressing inquiries and providing support.
• Conduct tours for potential members.
• Introduce new members to the community and facilitate connections.
• Ensure a safe and inclusive coworking space.
• Manage incoming packages and mail.
• Assist in maintaining cleanliness and functionality of the space
• Ensure the space is operational at the start of the day and securely closed at the end.
• Support the planning and execution of events.
• Create engaging content for social media platforms.
• Communicate effectively with members and colleagues in-person and through various channels.
• 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
• Proficiency in social media platforms and technology tools.
• Good spoken and written English and Thai.
• Adaptability and resilience in managing multiple tasks and priorities
• Positive attitude and eagerness to learn.
• Respect for cultural differences.
• Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
• Knowledge of generative AI tools is a plus.
• Negotiable salary based on experience.
• Annual holiday leave.
• Social security benefits.
• Performance bonus scheme.

Experience:

2 years required

Skills:

English, Thai

Job type:

Full-time

• Perform daily tracking of shipments via airline portals/websites.
• Monitor and identify shipment irregularities (e.g. offload, partial uplift, missing cargo, special cases).
• Update cargo status accurately and promptly to the Space Planner and Customer Service (CS) team.
• Booking & Operational SupportAssist the Space Planner with pre-booking activities.
• Perform online bookings with airlines.
• Handle basic communication and coordination with airline representatives.
• Costing & System UpdatesUpdate daily operational costs in the internal system.
• Maintain accurate records of freight rates, settled rates, and local handling charges etc.
• Backup for Space PlannerAct as a backup to the Space Planner during leave or absence to ensure business continuity.
• Specific ActivitiesCarrying out any other duties as assigned.
• Bachelor's degree or equivalent in Logistics, Shipping/Airline/ Freight Forwarder or any related field.
• At least 2-3 years experience in airfreight operation import & export.
• Competent and strong in airfreight knowledge and handling.
• Good communication skills & customer service skills.
• Good command of English.
• Be able to handle multiple tasks and pressure from work/Immediately start is a plus.

Skills:

Compliance

Job type:

Full-time

• Provide oversight on day-to-day tasks in the terminal covering product handling activities, maintenance, permit to work, management of change, emergency response, tank operations, testing and sampling, inventory management and other operational activities.
• Be actively involved in the implementation of operational standards on-site (e.g. Terminal Operations Manual, HSSE&SP Control Framework, T&S Asset Management System).
• Develop and establish site-specific local operating procedures for site safety criti ...
• Supervise product handling activities on site. Perform product handling activities required on site (vessel, pipeline) according to defined local operating procedures.
• Supervise execution of the maintenance plan on the site. Conduct surveillance inspections. Ensure corrective actions are implemented. Ensure maintenance of HSSE critical equipment.
• Supervise Permit to Work activities for non-routine activities on site ensuring compliance to Permit to Work procedures. Perform PI/LPI roles as required.
• Supervise execution of approved changes on site ensuring compliance to the approved MOC.
• Supervise testing of emergency response preparedness. In the event of an emergency, perform role defined in the Emergency response team. Notify terminal manager of potential crisis situations.
• Supervise tank operations activities ensuring requirements for safe operations are implemented. Ensure tank to tank transfer follow TOM requirements for inter-tank transfers. Ensure pump and run operations are assessed and approved by SMEs and procedure documented.
• Supervise testing and sampling activities to ensure quality product is issued from terminal.
• Supervise inventory management for the site ensuring end-of-day reports are prepared and inventory reports are submitted to stock reconcilers.
• Conduct daily terminal operator round and shift handovers.
• Lead safety discussions on-site. Arrange for/Conduct safety talks, toolbox meetings and sharing/learning from incidents.
• Supervise all other operational activities on site. Support the Terminal Manager in ensuring that key issues in terminal operations are identified and action plans are developed.
• Provide training for terminal operators in performing their duties.
• Actively participate in planning of own work and contribute to development of team priorities. Take personal accountability for delivery of outcomes and understand impact to bottom line. Demonstrate care and inclusive and collaborative behaviors to drive sustained business performance.
• Model generative HSSE culture behaviors and promote this within site contractors. Drive Shell/s commitment of no harm to people and to protect the environment. Demonstrate visible and felt safety leadership through measurable actions. Provide support to site contractors in their safety programs.
• Understand safety and compliance risk in own activities and commit to acting safety and ethically.
• Build trust and maintain excellent working relationships with internal and external stakeholders (e.g. internal partners, third party operators, suppliers, local authorities, government agencies, etc.).
• Remark: This role requires working on weekends and rotating shifts, including night duties.
• What we need from you.
• At least Bachelor s Degree in Engineering or Science.
• Experience in terminal operations and has a sound understanding of key levers for safe, compliant, and efficient terminal operations is preferred.
• Prior experience in asset management is preferred.
• Proven leadership capability is a must.
• Self-starter, well organized, independent, and proactive.
• Possesses strong interpersonal, oral and written communication skills.
• Ability to ensure proper work prioritization.
• Ability to manage delivery through internal and external stakeholders.
• Willing to work on weekends and rotating shift including night duties.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

No experience required

Job type:

Full-time

• จัดการ แก้ไข ซ่อมแซม บำรุงอุปกรณ์ภายในองค์กร เช่น Notebook, Printer ให้อยู่ในสภาพที่ดีและพร้อมใช้งาน.
• จัดการ User Account และการเข้าถึงภายในองค์กร เช่น Google Workspace, Asana, Slack รวมถึงการลบ Account.
• จัดการ แก้ไขและติดตั้ง หากอุปกรณ์ที่เกี่ยวกับ IT ภายในองค์กรมีปัญหา หรือใช้งาน Application ไม่ได้.
• ดูแล บริการจัดการ Asset ทางด้าน IT เช่น Notebook, Printer เป็นต้น.
• ดูแล แก้ไขตรวจสอบ Log ระบบ Internet ให้มีความพร้อมใช้งาน.
• จัดทำคู่มือการใช้งาน (Knowledge Base) สำหรับปัญหาที่พบบ่อย (FAQ) ดูแลและอัปเดตนโยบายการใช้งานอุปกรณ์ไอที (IT Asset & Security Policy) ให้สอดคล้องกับมาตรฐานบริษัทและกฎหมายที่เกี่ยวข้อง เช่น PDPA.
• สื่อสารนโยบายและวิธีการใช้งานระบบต่าง ๆ ให้พนักงานในองค์กรเข้าใจอย่างถูกต้องและทั่วถึง (Internal Communication).
• พัฒนาเครื่องมือที่เหมาะสมที่ช่วยทำให้งานของทีม IT รวมถึง User ทำงานได้มีประสิทธิภาพมากขึ้น ผ่านการใช้ AI tools.
• ทำงานนี้ได้พัฒนาอะไรบ้าง? .
• พัฒนาความรู้ในด้านการใช้งานเทคโนโลยี และโปรแกรมต่างๆจำนวนมาก ทั้งโปรแกรมบัญชีของเราเอง และอื่น ๆ.
• พัฒนาทักษะด้านการสื่อสาร การรับมือกับสถานการณ์ต่าง ๆ พร้อมการแก้ปัญหาเฉพาะหน้า.
• ได้ประสบการณ์ทำงานในธุรกิจ Tech Startup ที่มีการเติบโตอย่างรวดเร็ว.
• งานนี้เหมาะกับคนแบบไหน?.
• เคยมีประสบการณ์ในด้านการทำงาน IT Support อย่างน้อย 1 ปี.
• สามารถเพิ่ม/ลบ และแก้ไขปัญหาการใช้งานระบบ Google Workspace, Asana, Slack ได้.
• มีวิธีการแก้ปัญหาเฉพาะหน้าได้ดี.
• มีความกระตือรือร้นในการเรียนรู้งานใหม่ ๆ การแก้ไขปัญหา และค้นหาวิธีป้องกันปัญหาต่าง ๆ ก่อนที่จะเกิดขึ้น.
• มีความรับผิดชอบสูง และสามารถจัดลำดับความสำคัญของงานได้อย่างดี.
• มีความรู้พื้นฐานเรื่องความปลอดภัยด้าน IT เช่น 2FA, PDPA เบื้องต้น.
• มีความรู้ความเข้าใจในระบบ Windows/MacOS System.
• คนแบบไหนที่ทำงานกับ PEAK ได้ดี?.
• คนที่มี Growth Mindset หรือชอบพัฒนาตัวเอง เพราะเราอยากทำงานกับคนแบบนี้ เราอยากทำงานกับคนที่มีเราได้เรียนรู้ ได้สนุก และได้รู้สึกว่าได้พัฒนาตัวเองไปด้วยกัน.
• มีความคุ้นเคย หรือชอบเทคโนโลยี.
• มีความ Open Mind เปิดรับฟังความคิดเห็นของคนอื่นๆรอบตัว รับรู้ข้อมูลจากคนอื่นๆ.
• มีความกล้า กล้าสื่อสาร สื่อสารสิ่งที่คิด กล้าแสดงความคิดความเห็นอย่างตรงไปตรงมา กล้าที่จะเผชิญหน้ากับปัญหา.
• ทำงานกันเป็นทีม ช่วยกันพัฒนาซึ่งกันและกัน.
• มีความคิดที่ละเอียด รอบคอบ และใส่ใจกับผลงานที่ออกมา ให้ผลงานที่ดีเป็นสิ่งที่เป็นตัวแทนตัวตนของตัวเอง.

Skills:

Problem Solving

Job type:

Full-time

• Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders.
• Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor.
• Analyze, monitor, and drive improvement projects to ensure all projects run smoothly.
• Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute.
• Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective.
• Requirements: Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
• Strong analytical, logical thinking and problem solving skills.
• Ability to coordinate effectively with cross-functional teams.

Experience:

No experience required

Skills:

Accounting

Job type:

Full-time

• Chat Support Agent - Accounting Expert: ดูแลและตอบคำถามลูกค้าผ่าน in-app chat (เปิดรับ 2 ตำแหน่ง).
• Call Support Agent - Accounting Expert: ดูแลและตอบคำถามลูกค้าผ่านทางโทรศัพท์ (เปิดรับ 4 ตำแหน่ง).
• โดยต้องช่วยลูกค้าเข้าใจปัญหา แก้ไขการใช้งาน และแนะนำวิธีที่เหมาะสมให้ลูกค้าใช้งาน PEAK ได้ดีขึ้น.
• 2) Review และให้ Feedback กับคำตอบของ AI.
• คุณจะได้ทำงานร่วมกับ AI ที่ใช้งานจริงๆ โดยคุณจะได้ตรวจสอบคุณภาพคำตอบจาก AI ว่าถูกต้อง ชัดเจน และเหมาะกับบริบทของลูกค้าหรือไม่ พร้อมให้ feedback เพื่อช่วยพัฒนาให้ AI ตอบได้ดีขึ้นเรื่อยๆ ไม่ใช่การทำงานแบบเดิมๆ แต่เป็นทำงานในบริษัทเทคโนโลยี ร่วมกับการใช้งานเทคโนโลยีสมัยใหม่.
• 3) Review และ Validate เคสที่ลูกค้าสอบถามเข้ามา.
• ตรวจสอบและคัดกรองเคสที่อาจเป็นปัญหาการใช้งานจริง หรือเป็น potential bug report เพื่อส่งต่อให้ทีมที่เกี่ยวข้องได้อย่างถูกต้อง ชัดเจน และไม่ตกหล่น.
• 4) สร้างและดูแลคู่มือการใช้งาน.
• จัดทำ ปรับปรุง และดูแล user guide / manual / knowledge base เพื่อให้ข้อมูลกับลูกค้ามีความถูกต้อง เข้าใจง่าย และอัปเดตอยู่เสมอ.
• งานนี้ไม่ได้มีแค่ ตอบลูกค้า .
• คุณจะได้ทำงานที่ต้องใช้ทั้ง.
• การฟังและจับประเด็นจากข้อมูลที่บางครั้งไม่ครบ.
• การอธิบายเรื่องยากให้เข้าใจง่าย.
• การคัดแยกว่าอะไรคือ usage issue อะไรคือ bug.
• การทำงานร่วมกับ AI และเครื่องมือสมัยใหม่สุดล้ำที่หาประสบการณ์จากที่อื่นได้ยาก.
• การทำงานร่วมกับทีมภายในเพื่อยกระดับคุณภาพการบริการ และการพัฒนาผลิตภัณฑ์ที่ตอบโจทย์นักบัญชีหลายหมื่นคนทั่วประเทศ.
• บางวันงานจะเยอะ บางเคสกดดัน และบางบทสนทนาอาจไม่ง่าย เราจึงมองหาคนที่ยังคงสื่อสารอย่างมืออาชีพ ใจเย็น และไม่ปล่อยให้คุณภาพงานตกแม้อยู่ในสถานการณ์ที่ท้าทาย.
• มีความรู้ด้านบัญชีในระดับที่ดี (เช่น จบบัญชี บริหารธุรกิจ การจัดการ หรือสาขาที่เคยเรียนวิชาบัญชี).
• มีใจบริการ และรับมือกับลูกค้าได้ดี แม้ในสถานการณ์ที่กดดัน.
• ชอบช่วยคนแก้ปัญหา และสามารถคิดวิเคราะห์หาสาเหตุของปัญหาได้.
• เรียนรู้สิ่งใหม่ได้เร็ว โดยเฉพาะเรื่องระบบ เทคโนโลยี บัญชี.
• สื่อสารได้ดีทั้งการฟัง พูด อ่าน และเขียน.
• ทำงานละเอียด รอบคอบ และตรวจสอบข้อมูลก่อนสื่อสารต่อ.
• เปิดรับ feedback และพร้อมพัฒนาคุณภาพงานของตัวเองอยู่เสมอ.
• อ่านภาษาอังกฤษได้ดีพอสมควร เพราะเครื่องมือและข้อมูลบางส่วนเป็นภาษาอังกฤษ (ไม่จำเป็นต้องพูดได้).
• จะพิจารณาเป็นพิเศษ หากคุณ.
• มีประสบการณ์ทำงานด้านบัญชี ธุรการ สำนักงานบัญชี มาก่อน 2-3 ปีขึ้นไป.
• มีประสบการณ์ใช้งานโปรแกรมบัญชีออนไลน์มาแล้ว.
• หากคุณสอบผ่าน PEAK Basic Level หรือ PEAK Specialist Level มาก่อนสมัครทำงาน เรามีโบนัสพิเศษเมื่อผ่าน Probation ให้!.
• สามารถทำงานเป็นกะได้ หรือ วันเสาร์-อาทิตย์ได้ (และหยุดวันธรรมดา 2 วัน).
• ใช้งานระบบ software ได้คล่อง และไม่กลัวการเรียนรู้เครื่องมือใหม่ๆ (เรามีใช้ Software และเทคโนโลยีต่างๆเยอะมาก).
• งานนี้เหมาะกับคนแบบไหน.
• ไม่หนีปัญหา และพร้อมเผชิญโจทย์ธุรกิจจริงจากลูกค้า.
• รู้สึกสนุก และชอบความท้าทายที่ต้องรับมือ และแก้โจทย์ให้กับลูกค้า!.
• ใจเย็น มีจิตใจในการให้บริการ ชอบสอน ชอบแนะนำผู้อื่น.
• ชอบพัฒนางานให้ดีขึ้น ไม่ใช่แค่ตอบให้จบเคส เราไม่ชอบทำงานกับคนที่ทำให้มันจบๆไป.
• ทำงานเป็นทีมได้ดี และรู้ว่า support ที่ดีไม่ใช่แค่เรื่อง การบริการ แต่เป็นส่วนสำคัญของประสบการณ์ลูกค้า และการเติบโตของธุรกิจ.
• ดูเพิ่มเติม วัฒนธรรมการทำงานที่ PEAK และ ชีวิตการทำงานที่นี่.
• ทำงานกับ PEAK แล้วจะได้พัฒนาอะไร.
• ความเข้าใจด้านบัญชี ภาษี และการทำงานของธุรกิจ SMEs.
• ทักษะการสื่อสารและการแก้ปัญหาในสถานการณ์จริง.
• ฝึกจิตใจให้แข็งแกร่งรับมือกับลูกค้าได้ในหลากหลายสถานการณ์.
• ประสบการณ์การทำงานร่วมกับ AI และการปรับตัวเข้ากับโลกการทำงานยุคใหม่ที่มีเพื่อนร่วมงานเป็น AI จริงๆ.
• ประสบการณ์ใน Tech Company ที่ต้องเรียนรู้เร็ว ปรับตัวเร็ว และพัฒนางานตลอดเวลาที่ยากจะหาจากที่อื่น.
• คนที่ทำงานกับ PEAK ได้ดี มักมีลักษณะแบบนี้.
• มี Growth Mindset และชอบพัฒนาตัวเอง.
• เปิดใจรับฟังความคิดเห็น และพร้อมเรียนรู้จากผู้อื่น.
• สื่อสารตรงไปตรงมาอย่างสร้างสรรค์.
• ช่วยกันทำงานเป็นทีม และมองผลลัพธ์ของบริษัทมากกว่าขอบเขตงานตัวเอง.
• ใส่ใจคุณภาพของงาน เพราะมองว่างานที่ทำสะท้อนมาตรฐานของตัวเอง.
• ถ้าคุณกำลังมองหางาน support ที่ได้ใช้ทั้งความรู้ ความคิด การสื่อสาร ได้ช่วยลูกค้าจริง ได้ทำงานกับเทคโนโลยีสมัยใหม่ใน Tech Startup ชั้นนำของไทย และเป็นส่วนหนึ่งของทีมงานที่ช่วยดูแล และยกระดับการทำธุรกิจ SMEs ในไทย ตำแหน่งนี้อาจเหมาะกับคุณ.

Skills:

Compliance, Finance, Accounting

Job type:

Full-time

• Support OPEX reporting and ensure accurate data handling and timely submission.
• Review and verify budget utilization memos, ensuring completeness and compliance with internal guidelines.
• Check and validate supporting documents for PR (Purchase Requisition) packages before submitting for approval.
• Coordinate with related departments to gather required information and resolve discrepancies in documentation.
• Maintain accurate and well-organized filing of budget-related documents and approvals.
• Provide administrative support and assist with other tasks as assigned.
• Bachelor s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Experience in administrative work, finance operations, budgeting support, or documentation control.
• Proficient in Microsoft Excel and comfortable working with reports or structured data.
• Good communication skills and ability to coordinate with multiple stakeholders.
• Self motivated, eager to learn, and able to work under timelines.
• Talent Acquisition Department Bank of Ayudhya Public Company Limited.
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• สอบถามข้อมูลเพิ่มเติม: Talent Acquisition Center.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted"
• FB: Krungsri Career.
• LINE: Krungsri Career.

Experience:

No experience required

Skills:

Thai

Job type:

Full-time

• หากผ่านการพิจารณาต้องมีบุคคลค้ำประกันการทำงาน.
• กรอกใบสมัครที่ห้างทองมหานคร 168 (สำนักงานใหญ่)หน้าโรงเรียนราชินี.
• สามารถเข้ามาสมัครได้ทุกวันเวลา 11.00-15.00 น.
• เตรียมรูปถ่าย 1 นิ้ว 2 ใบ สำเนาบัตรประชาชน ทะเบียนบ้าน และวุฒิการศึกษา.
• สอบถามข้อมูลเพิ่มเติม โทร 096-1683477, Line ID: @mhn168.

Skills:

English

Job type:

Full-time

• Follow up on day-to-day issues and requests from Thailand TCN TikTok creator network; based on daily operations, identify recurring problems, summarize insights, and propose optimization plans and solutions.
• Regularly track and analyze key performance metrics for TCN TikTok creator network; support relevant projects and ensure smooth project execution.
• Participate in cross-functional communication and coordination to improve cross-department collaboration efficiency.
• Assist in organizing local online and offline revenue-driving campaigns and events for streamers, as well as TCN-related activities.
• Minimum Qualifications:Currently enrolled in a Bachelor's degree program or above; no restriction on major.
• Familiar with Thai culture and the local market; able to use English and Thai as working languages because you'll have the opportunity to work directly with live stream creators from all around the world.
• Actively enrolled university students who can commit to the role for at least 3 months and above ideally with a minimum of 4 working days per week.
• Strong communication skills, ability to work under pressure, good comprehension, and strong team spirit.
• Detail-oriented, highly responsible, with strong ownership and a proactive mindset.
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
• If you have any questions, please reach out to us at [email protected]
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Payroll, Compliance, Microsoft Office

Job type:

Full-time

• Support HRBP in day-to-day HR operations and employee lifecycle activities (onboarding, transfers, exits).
• Coordinate with internal stakeholders (line managers, HR shared services, payroll) on HR-related matters.
• Assist in preparing HR reports, dashboards, and employee data tracking (e.g., headcount, turnover, hiring status).
• Maintain and update employee records ensuring data accuracy and confidentiality.
• Support execution of HR initiatives such as engagement activities, performance cycles, and organizational changes.
• Handle employee queries and provide basic HR guidance or escalate when necessary.
• Assist in drafting HR documents (letters, announcements, internal communications).
• Support audit and compliance processes by organizing required documentation.
• Perform ad-hoc tasks and projects as assigned by HRBP.
• QualificationsBachelor s degree in Human Resources, Business Administration, or related field.
• 0-2 years of experience in HR or administrative roles (fresh graduates welcome).
• Strong organizational skills and attention to detail.
• Good interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to multitask and work in a fast-paced environment.
• Proactive mindset with willingness to learn.

Job type:

Internship

• Creator/Campaign Operation Intern (TikTok-LIVE) - 2026 Start(BS/MS)
• Bangkok
• Employment Type
• Intern
• Job Code
• A00758
• About Our Team
• TikTok LIVE Team is committed to creating real-time interactive scenes. As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.
• We are looking for talented individuals to join us for an internship in 2026. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at TikTok.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally.
• Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Successful candidates must be able to commit to at least 3 months long internship period.
• Assist in the development and execution of live streaming strategies, monitor and analyze the performance of operations, providing actionable insights for improvement.
• Provide guidance and support to creators, helping them to optimize their content and grow their audiences and revenue.
• Collaborate with live agencies to enhance their operations and organizational capability.
• Planning and executing local events to enhance content diversity and overall revenue.
• Understand the psychology and behavior of creators and users in the local markets, provide constructive and exploratory suggestions to improve user experience and resolve issues.
• Graduating in 2026 and able to take on an internship in 2026.
• Currently pursuing an Undergraduate/Master in Business/Marketing/Communications or a related technical discipline
• Proficiency in Thai and fluency in English. Ability to adapt to a fast-paced and dynamic work environment.
• Preferred Qualifications
• Strong interest in the live streaming industry and familiarity with current trends.
• Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proactive, detail-oriented, and able to manage multiple tasks simultaneously.
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
• If you have any questions, please reach out to us at [email protected]
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

No experience required

Skills:

Analytical Thinking, Creative Thinking, Fast Learner, Good Communication Skills, Multitasking, English

Job type:

Full-time

• Bachelor s degree in human resource management, business management, development studies, social sciences, or any related field.
• Knowledge of Thai laws, rules and regulations that apply to the operation of inter-governmental organizations.
• Demonstrated ability to work effectively with a wide range of people.
• Excellent written and verbal communication skills.
• Good leadership and management skills.
• Excellent organizational abilities.
• Strategic thinker, able to manage multiple priorities.
• Ability to stay calm in busy and stressful situations.
• Ability to handle disciplinary issues appropriately.
• Good negotiation abilities.
• Multi-tasking ability.
• Ability to act as a mediator when staff conflicts arise.
• Ability to keep confidential matters confidential.
• Ability to analyze, evaluate, and summarize financial records for accuracy and conformity to procedures, rules, and regulations proficiency in Thai and English.
• At least 1 years of relevant experience in international non-profit organizations.
• Personal Qualities.
• Exceptional attention to detail and accuracy.
• Ability to work effectively in a multi-tasking and multi-cultural environment.
• Demonstrated ability to work as an integrated team.
• Assist the HR and Administrative Officer to plan future personnel needs.
• Advertise positions, recruit, contract, and induct personnel and consultants.
• Prepares payroll by calculating pay, distributing checks, and maintaining payroll records.
• Liaise with government offices for acquisition of expatriate staff visas and work permits.
• Maintain employee and consultant records.
• Monitor staff attendance, track employee leave of absence, and verify employee time charging for payment.
• Manage staff needs; monitor and ensure staff welfare.
• Administer employee performance evaluation, and prepare and discuss summary report with HR and Administrative Officer for decisions on promotion, salary increase, or revision of job description.
• Prepare supporting documents for renewal of contract for staff.
• Prepare recruitment reports for RIMES and project management.
• Advise management team on matters relating to employment law, pay, and redundancy.
• Track employee/ consultant contract end dates and initiate contract renewals/ close-out in close coordination with the HR and Administrative Officer relevant Head of the Department.
• Oversee and monitor all business and employment benefits plans including vendor management, negotiation and renewals processes.
• Assess human resource capacity gaps within Operational Support Department and design and implement training program to upgrade skills from time to time.
• Other relevant duties and responsibilities as assigned by the HR and Administrative Officer and Head of Operations and Programs.

Experience:

No experience required

Skills:

Analytical Thinking, Creative Thinking, Fast Learner, Multitasking, Positive Thinker, English

Job type:

Full-time

• Bachelor's degree or higher in business administration, development studies, social sciences, or any related field.
• At least 1 years of administrative assistance experience in providing assistance in project coordination, implementation and development of program assistance.
• Experience with office operations, general office administration, and office maintenance; Ability to prepare and maintain the full set of accounts.
• Experience in program planning and management plus skill in managing the budget and overseeing a project.
• Exceptional interpersonal and public relations skills, as well as the capacity to work in a multicultural team environment.
• In-depth knowledge of organizing meetings through online platforms.
• Fluency in oral and written English and Thai.
• Proficient in Computer literacy.
• High level attention to detail and accuracy.
• Ability to follow through on tasks.
• Flexible, creative, responsive, able to take initiative, open to learning.
• Reliable.
• Able to work within systems and procedures, work effectively in a small team environment involving the sharing of information and at times sharing workloads.
• Able to analyze and integrate potentially conflicting numerical, verbal, and other data from a number of sources.
• Willing to demonstrate, apply and share expert technical knowledge across the organization.
• Able to work independently and multi-task and meet deadlines.
• Provide support for program administration activities and support to all team members in the organization of daily/weekly/monthly program implementation.
• Be responsible for day-to-day correspondence, information sharing and filing ensuring that appropriate follow-up actions are taken.
• o Preparation, distribution, and maintenance of documentation and meeting minutes related to the administration and execution of the program.
• o Management of a database of program documents in relation to program activities and other essential documents such as published event calendars and status reports; establishment of an electronic and hard copy file system.
• o Assist members of the team and other program experts from internal and external organizations with international and regional travel arrangements, as well as provide assistance with travel advance settlement.
• Preparation and maintenance of the inventory of the Department/Project assets including stationery, equipment, publications, storage retrieval, preparation of requests for the purchase of new products; and regular email monitoring for team member requests and follow-up.
• Monitor project budget and financial expenditures and their conformity to the work-plan; process request for payments of direct payments and advance requests and assist in preparing project budget revisions.
• Liaise with the Operation Support Department on financial and administrative matters and ensure that all administrative and financial transactions are properly carried out according to the requirements of the project.
• Assistance in monitoring important timelines for different projects under the Department/Project and proactively notifying key staff on these deadlines. work on different projects.
• Other duties as assigned by Operations and Program Officer.

Skills:

Accounting, Payroll, Finance, English

Job type:

Full-time

• 580+ in-house agents.
• 150+ non-agent team members across product/tech, marketing, supply and operations.
• We serve more than 10,000 buyers, tenants, and property owners every month through a large agent network and an in-house brokerage team.
• Starting in Thailand, we plan to expand internationally. Peers in other markets are Beike in China (USD 32bn in valuation with 550k agents on the platform), Loft and Quinto Andar in Brazil (USD 3bn and 5bn valuation), or Square Yards in India. Their success is an inspiration for us to build the leading property transaction platform across Southeast Asia.
• The company is venture-backed and well-capitalized, with international investors and a long-term ambition to build a category-defining real estate platform in Southeast Asia.
• Why this role existsPropertyScout s finance and accounting function has grown rapidly alongside the business but now requires experienced, hands-on leadership to bring structure, reliability, and discipline to the accounting operations.
• The company currently works with an external finance advisory firm that is upgrading processes, systems, and controls. This role is the critical next step: a permanent, on-the-ground leader who takes full ownership of the day-to-day accounting operations, ensures the books are accurate and timely, and provides the operational backbone that the business needs to scale.
• This is a hands-on leadership position for someone who thrives on getting the details right, building reliable processes, and running a tight accounting function. The role also encompasses payroll, commissions, and HR-related financial processes, making it ideal for someone with cross-functional experience in both accounting and HR operations.
• MissionOwn the accuracy and timeliness of PropertyScout s books. Build a well-structured, reliable accounting operation. Ensure every number is correct, every close is on time, and every process runs like clockwork. Manage, develop, and hold accountable a team of four. Ensure payroll, commissions, and HR-related financial processes are accurate and compliant.
• Why this is an attractive roleOpportunity to build and shape the accounting function of a fast-growing, venture-backed company from the ground up.
• Direct impact on the company s financial integrity and credibility with investors.
• Broad scope spanning accounting, payroll, commissions, and HR-related financial processes.
• Clear scope and ownership you run accounting, with full authority to set standards and enforce them.
• Potential for growth as the company scales, including the possibility of evolving into a broader finance leadership role.
• Exposure to a multi-entity structure (Thailand and Singapore).
• Core Responsibilities1. Accounting Ownership (Top Priority).
• Full ownership of the general ledger, chart of accounts, and all accounting entries.
• Ensure accurate, complete, and timely monthly close (target: within 5 working days of month-end).
• Personally review and approve all journal entries, reconciliations, and adjustments.
• Own accounts payable, accounts receivable, bank reconciliations, and intercompany transactions.
• Own revenue recognition and ensure it is applied correctly and consistently.
• Maintain the fixed asset register and manage depreciation schedules.
• Ensure all accounting complies with Thai Accounting Standards (TAS) and applicable IFRS requirements.
• Payroll, Commissions & HR-Related Finance.
• Own end-to-end payroll processing for 150+ non-agent staff and 580+ in-house agents, ensuring accuracy of salaries, allowances, overtime, and statutory deductions (social security, provident fund, personal income tax).
• Design, maintain, and calculate agent commission structures in coordination with the operations and sales teams.
• Ensure commission calculations are accurate, auditable, and paid on time.
• Coordinate with HR on headcount changes, new hires, terminations, leave balances, and benefits accounting.
• Manage and reconcile payroll-related liabilities (accrued salaries, bonuses, social security payable).
• Support HR in maintaining accurate employee cost data for budgeting and BOI compliance.
• Develop and improve payroll and commission processes over time to increase automation and reduce errors.
• Internal Controls & Audit Readiness.
• Build, document, and enforce standard operating procedures (SOPs) for all accounting and payroll processes.
• Establish and maintain internal controls over financial reporting.
• Ensure proper documentation, approvals, and audit trails for all transactions.
• Lead the annual statutory audit process: prepare schedules, coordinate with external auditors, and resolve queries.
• Own the relationship with external auditors and ensure clean audit opinions.
• Support tax filing and compliance (corporate income tax, VAT, withholding tax) in coordination with external tax advisors.
• Team Leadership.
• Directly manage a team of four: Accounting Officer, AP/AR staff, Payroll & Commissions Officer, and Admin.
• Set clear expectations, assign tasks, and review work daily.
• Train and develop team members on proper accounting procedures and best practices.
• Identify skill gaps and propose training or hiring as needed - Establish a culture of accuracy, accountability, and continuous improvement within the team.
• Manage task allocation, deadlines, and workload to ensure the team operates efficiently.
• Process Improvement.
• Identify inefficiencies in current accounting and payroll workflows and implement improvements.
• Improve the use of the accounting system (Odoo) to reduce manual work and increase reliability.
• Automate repetitive processes where possible (e.g., bank feeds, invoice matching, reconciliation templates, commission calculations).
• Work with the external finance advisory team to implement recommended process and control improvements.
• Ensure financial data flows cleanly from operational systems (CRM, HR, sales) into the accounting records.
• Reporting & Coordination.
• Produce accurate monthly financial statements (P&L, Balance Sheet, Cash Flow) for review by the CFO.
• Prepare supporting schedules and variance explanations as requested.
• Coordinate with HR on payroll, headcount, and benefits-related accounting.
• Act as the primary contact for the Singapore accounting firm handling statutory compliance for the SG holding company.
• Ensure timely submission of all statutory filings (Revenue Department, Social Security, BOI reporting) in coordination with relevant teams.
• BOI Compliance Support.
• Ensure accounting records support compliance with Board of Investment (BOI) conditions, including approved positions, salary thresholds, and employee qualifications.
• Monitor and validate salary structures, payroll, and compensation components to ensure ongoing BOI compliance.
• Maintain accurate documentation required by BOI and other regulatory authorities.
• Coordinate with HR and external advisors for BOI reporting and inspections.
• What Success Looks Like (12 months)Monthly close completed accurately and on time every month, with no restatements.
• Clean audit opinion with no material findings.
• Payroll and commissions processed accurately and on time every cycle, with zero errors.
• All reconciliations current and fully documented.
• SOPs documented and followed consistently by the team.
• Team is well-managed, knows what is expected, and delivers reliably.
• The CFO and leadership can trust the numbers without needing to re-check.
• Finance function transitions from a state of emergency to business as usual.
• Profile We re Looking For10-15+ years of accounting experience, with a strong foundation in full-cycle accounting (GL, AP/AR, payroll, commissions, reconciliations, close).
• Proven experience managing a small accounting team (3-6 people).
• Strong payroll and commissions experience: hands-on knowledge of Thai payroll processing, statutory deductions, and commission calculation for large agent/sales teams.
• HR-adjacent finance experience: comfortable working at the intersection of accounting and HR operations (headcount, benefits, employee cost tracking, BOI compliance).
• Hands-on mindset: you are willing and motivated to do the work yourself, not just delegate. You lead by example.
• Strong technical accounting knowledge: Thai Accounting Standards, tax compliance (CIT, VAT, WHT), statutory audit preparation.
• Experience with Odoo (strongly preferred), or comparable ERP/accounting systems (SAP, Oracle, Xero, QuickBooks).
• Detail-oriented and systematic: you catch errors before they become problems, and you build processes so errors don t recur.
• Reliable and consistent: you deliver the same quality every month, not just when someone is watching.
• CPD (Continuing Professional Development) certification required.
• Startup or scale-up experience is a strong plus (comfort with ambiguity, willingness to build from scratch).
• Fluent in Thai and professional working proficiency in English.
• ApplyEmail: [email protected].
• Subject: Chief Accountant - Application - [Your Name].
• Content: Please attach your updated English CV and let us know why you think you are a great fit for.
• this role.

Skills:

Finance, Compliance

Job type:

Full-time

• Devise B2B marketing communication strategy to inspire and influence South East Asia clients and partners, especially brands, media agencies, creative agencies, ecosystem partners, and industry associations.
• Develop an SEA region-wide multi-channel new client acquisition strategy, in collaboration with multiple internal stakeholders and external partners, such as: messaging platform, media agencies, vendors, etc.
• Project Management and Optmization.
• End-to-end drive and execute integrated marketing campaigns across SEA including events, hew client acquisition scaled education, partner upskilling, email marketing, press releases, and more.
• Independently own and lead strategic projects that need cross-functional collaboration, including sales, product, finance, operation departments and more.
• Manage regular reporting on SEA business marketing initiatives and results, especially bi-annual planning, quarterly planning (OKR) and reporting (QBR).
• Budget management: allocate budget resources effectively to support business growth, oversee budget governance to ensure compliance, track and report budget utilization.
• Drill into the performance of marketing channels, especially events and new client acquisition to track and draw actionable insights and best practices.
• Partner closely with Global hub to drive synergy, shareback best practices and adopt regional learnings to drive business alignment and uplift performance.
• Minimum 5 years of professional experience in marketing, communications, consulting or business strategy.
• Ability to thrive in a rapid, agile, and often ambiguous growth environment.
• A team player and collaborator, strong relationship-building and leadership skills.
• Strong communication skills, particularly implemented in a cross-functional and global role and experience collaborating with internal and external stakeholders at all levels.
• Ability to apply a structured framework on marketing initiatives, planning and reporting.
• Passion for TikTok marketing, and up for the challenge of building something from the ground up.
• Good understanding and appreciation of international business, landscapes, and culture.
• Proven experience in media, advertising or technology industries preferred.
• Proven experience developing integrated marketing strategies and executing go-to-market plans, especially events, are preferred.

Skills:

English

Job type:

Full-time

• Oversee and manage daily operations across Order Processing, Logistics, and Warehouse functions to ensure effective coordination and operational efficiency.
• Manage product warranty claims in strict accordance with established company guidelines.
• Ensure the continuity and effectiveness of departmental operations, including goods delivery, cost management, and supplier relations.
• Assist in the implementation and enforcement of logistics and corporate policies.
• Monitor and evaluate the cost-effectiveness and performance of logistics service providers.
• Facilitate clear and consistent communication with suppliers, vendors, freight forwarders, headquarters, and both internal and external stakeholders.
• Contribute to the enhancement and streamlining of operational processes.
• Use your skills to move the world forward.
• Bachelor s degree in Supply Chain Management, Logistics, or a related field.
• Background in freight forwarding or customer service in shipping is highly valued.
• Hands-on experience with import/export operations via air and sea.
• Familiarity with permit applications (NBTC, TISI, DIW, Ministry of Commerce).
• Knowledge of customs clearance, tariff classification, and document handling.
• Experience with FTA certificates, BOI, and Thai Flag Waiver processes.
• Proficient in MS Office and fluent in English (written and spoken).
• Why you ll love working for Siemens Mobility.
• We live and foster an ownership culture in which every employee takes personal responsibility for our Company's success. We invest in our team members, offering a wide variety of development.
• Flexible working arrangements.
• Flexible Benefits Program for employees & dependents.
• Medical Insurance for Spouse and Children.
• Siemens Share Options.
• National & International opportunities.
• Positive, inclusive and relaxed working environment.
• Join a team dedicated to transforming the everyday for a more sustainable future.
• Siemens prides itself on its diverse workforce.
• Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work.
• We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

Experience:

5 years required

Skills:

Assurance, English

Job type:

Full-time

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Experience:

2 years required

Job type:

Full-time

• Provide day-to-day customer experience support across multiple channels (e.g. call center, email, chat, digital platforms).
• Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner.
• Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities.
• Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements.
• Support CX process documentation, service workflows, and standard operating procedures (SOPs).
• Assist in monitoring service performance against SLAs, KPIs, and CX metrics (e.g. CSAT, NPS).
• Prepare reports and insights for stakeholders on customer experience trends.
• Support CX initiatives, pilots, and improvement projects as assigned.
• Bachelor s degree in Business, Marketing, Communications, IT, or related fields.
• 2-5 years of experience in customer support, service operations, or CX-related roles.
• Strong communication and problem-solving skills.
• Experience working with CRM, ticketing, or customer support systems.
• Ability to work in a fast-paced, client-facing environment.
• Good analytical skills with attention to detail.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.