What You’ll Do

• Provide technical support for workstation, server, network, voice systems, and mobile devices
• Handle service requests: workstation setup, upgrades, backups, monitoring, and break‑fix activities
• Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance
• Coordinate hardware repairs and vendor engagement
• Escalate unresolved incidents and collaborate with internal teams and third‑party providers
• Ensure endpoint security, patching, and configuration compliance
• Participate in process improvements and may act as a dedicated support engineer when needed

Qualifications

• Bachelor’s degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT
• Minimum 2 years of experience in IT support or related roles
• Skills in workstation/server/network/voice troubleshooting and PC hardware
• Good English communication skills
• Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301)
• Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage