What is WorkScore™?
What is WorkScore? The blue bar next to each of the jobs indicates how well your profile matches with the job position. To see WorkScore scores you need to complete your profile at least to 80%.
For best matches we recommend to fill as much as you can, up to 100%. You can apply to all jobs, although jobs with higher match percentage are most relevant to your skills, education and background. Even with a low WorkScore percentage, if you really like the job then it still could be a right job for you!
Skills:
Coordinate, Statistics, Excel
Job type:
Full-time
Salary:
negotiable
- Focus on the forecasting & replenishment process of project related to stores format to ensure the availability of stores achieve the targets.
- Work with SC Network team, SC Product team, SC Promotion, Space Range & Display team, DC, Stores Operation and related team to maintain the availability of DC to support related routine tasks and project align to target.
- Daily Availability monitoring, Out & Over stock investigated and feedback to stores and issues solved.
- Support setting up project related to SC that involved process rollout for new project to stores.
- Support for the special items ordering & Replenishment to stores.
- Support the Stores Manager Order of related stores format as per agreed schedule and coordinate to SC product and DC for replenishment process to stores on time.
- Support investigating the log incident of stores related to SC issues and do analysis to find the root cause, coordinate to SC setting team for the key parameter review & adjustment for stores.
- Review the ordering amended by stores and find the root cause of out/ over stock for communicate and alert to stores.
- RR monitoring and work with SC Product, SC Network and SC Setting team for get the action.
- Any assignment from Line manager.
- Bachelors degree or higher in Business Administration, Statistics, Supply Chain, Logistics, Engineering or related fields.
- 3-5 years of work experience in Supply Chain, Category management, logistics or in retail business.
- Experience in retail and FMCG industry is a plus.
- Like to communicate and coordinate with people in cross functional.
- Fair analytical and presentation skills.
- Computer literacy especially for Microsoft word and Excel.
- Lotus's
- Ek-Chai Distribution System Co., Ltd.
- Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Skills:
Coordinate, UNIX, Oracle, English
Job type:
Full-time
Salary:
negotiable
- Manage O2O channel, Order management, component services to serve online business.
- Support information to business to improve the day-to-day operation.
- Manage incident and issue related e-commerce function.
- Coordinate with third parties or in-house team for solution within SLA time.
- Analyst issue and be able to propose solution / work around,.
- raise issue to related parties and follow up the case.
- communicate to related, Business.
- Inform user once issue happen and resolution with ETA provide.
- Support day-to-day operation and ensure that business can continues.
- Be able to identify key success factor and Result driven.
- Report issue in weekly meeting.
- SKILLS REQUIRED.
- Understand and Familiar with E-commerce business / Order Management system is a plus.
- English communication.
- Education and/or Job Experience Requirements.
- Bachelor s degree or higher in Computer Science or related field.
- At least 5+ years experience.
- Competency.
- Able to handle difficult situations and work under time constraints.
- Knowledge in UNIX, Knowledge in Oracle database, SQL language is must.
- Good communication skills and be able to handle many tasks in the limited time.
- Work well under pressure and need to have the service mind.
- Good team player.
- Computer & Application Skills.
- E-commerce.
- Order Management System.
- Transportation Management.
- Financial Application.
- Retail Business experience is a plus.
Experience:
2 years required
Skills:
Data Analysis
Job type:
Full-time
Salary:
negotiable
- Conducting research on customer behaviors, pain points, and needs using both quantitative and qualitative methods, such as customer satisfaction surveys, follow-up surveys, and focus groups.
- Analyzing customer data, such as app usage and transactions, along with the survey results to identify patterns and develop strategies for each feature.
- Develop and implement product/service improvement recommendations based on customer insights.
- Evaluate effectiveness of previous recommendations.
- Collaborating with internal and external units to achieve above responsibilities.
- Skills and Background:
- 2+ years of experience in customer insight and digital survey work.
- Strong analytical and research skills.
- Good command in excel and PPT.
- Curious mind and proactive.
- Experience with A/B testing, surveys and other customer research methods.
- Bachelor's or Master's degree in relevant field (e.g. Marketing, Economics, Statistics, Computer Science).
- Proficient with SQL. Familiarity with R and Python is a plus.
- Level: Associate, Associate Director
- Company size: ~ 500 employees.
- ผู้สมัครสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือกรุ๊ปเลือด ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของข้าพเจ้าแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย".
Skills:
Swift, Project Management, XML, English
Job type:
Full-time
Salary:
negotiable
- To handle migration activities to migrate clients in existing BIB Plus to IDB (Infinity Digital Banking) and the migrated clients can utilize IDB promptly & smoothly.
- Check the client profile/access right in existing system and compare with new system to ensure consistency and client can utilize existing services in new system smoothly.
- Raise incident to IT-Helpdesk/Production Support team/TB Product in case there s production issues arise from migration activities then follow up & get back to the clie ...
- Prepare training materials for client training/send migration letter to the client including follow up.
- Call the client/send e-mail for training appointment/arrangement & follow up (Client Migration to IDB).
- Prepare/consolidate Client Migration Status Report to line manager/project team.
- To perform E2E client onboarding for complex solutions/customized deals starting from BIBPlus-Cash Management onboarding, API (Application Programming Interface), RFTS (Regional File Transfer Service-Host to Host solution), SWIFT FileAct & etc. similar to BAU staff as Technical Implementation Advisor.
- To work with Non-Standard Implementation Team to implement complex deals using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
- Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication, and customer training.
- Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training, and support.
- To manage multiple clients and projects/tasks simultaneously.
- Participate in client management and Sales/RFP opportunities on complex working capital management solutions.
- To support regional deals with various countries mandated E2E.
- Core skills & Requirements.
- Knowledge of API technology - This includes understanding the different types of APIs, how they work, how to conduct testing on a platform.
- Knowledge of Host-to-Host technology.
- Knowledge of banking product file formats e.g., Payment fate file format, XML file format, Swift MT9XX format, ISO20022 XML format.
- Experience with programming languages: This includes experience with programming languages such as Python, Java, JavaScript, or C#.
- Communication skills: The ability to communicate effectively with technical and non-technical audiences, especially in English.
Job type:
Full-time
Salary:
negotiable
- Collaborate with business stakeholders to identify technology enablers to grow the business
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Produce and review product requirements documents and work with the UX/UI team to finalize product specification
- Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget
- Use metrics and data visualization to report progress and support data-driven decision making
- Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders
- Provide the idea to improve products to meet customer needs (the idea must be based on the data driven)
- Work closely with QA team to create the test cases and perform the UAT to make sure the highest quality of products
- Analyze product usage and customer feedback to improve the product
- Perform the product discovery process or job to be done to identify what customer really needs.
- Create product road map and plan.
- Provide data in all aspect to upper management for a decision making.
- Bachelor's degree in Information Technology, Computer Science or related fields
- At Least 3 years of experience as a Project Manager/Product Owner or similar role
- Strong leadership and people management skill
- Self-motivated, eagerness to learn and embrace new challenge.
- Location: BTS Ekkamai
- Working Day: Mon-Fri (WFA every friday).
Experience:
No experience required
Job type:
Full-time
Salary:
฿15,000 - ฿16,000
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;.
- Route customer tickets to proper teams to follow up and handle (both internal and external) including.
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead.
- Work Place: FTH, Exchange Tower.
- Work Days: Ability to work flexible, 24x7, rotating shifts, including weekends and public holidays
- Fair command of English
- สามารถทำงานเข้ากะได้ 24*7 หยุดไม่ตรง เสาร์ - อาทิตย์ .
- Male or Female, age not over 27
- Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.
- 3 years experience in IT/Engineering Technical support or Customer Service area.
- Proficiency in English.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows operating system, and MS Office.
- Good Troubleshooting skills and Customer Service mind.
- Excellent communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
- Fair typing skill for both English and Thai. (Estimate: 25-30 words per minute).
Skills:
Budgeting, Quality Assurance, Assurance, English
Job type:
Full-time
Salary:
negotiable
- Manage and responsible for the successful execution of Retail Operations People Strategy focusing in Fresh Operations function.
- Work closely with Hyper and Go Fresh Operations Management team, well understand and aligned the Fresh business directions and strategies to ensure the right supporting and partnering for people matters are in place.
- Lead (by matrix) the Group People Manager (GPM) to mange and deliver the people life cycle, processes, people routines, turnover and people agenda focusing in Fresh Ope ...
- Be focal point for the workforce planning and budgeting of Fresh Operations. Monitor the turnover and ensure the sufficiency of manpower that balanced of productivity and customer experiences.
- Ensure the Fresh Operations staffs capabilities and parties e.g. Commercial, Support Office, Quality, Retail Training etc. for the capability development that serve for Fresh business directions and strategies.
- Responsible for Fresh Operations staff career path and framework, manage the talent assessment, pipeline and ensure the readiness of successor in critical positions for Fresh.
- Oversee the Fresh Operation staffs performance linkage with operation excellence and quality assurance results. Work closely with Reward Team to provide the competitive remunerations or any incentive that driving the motivation.
- Ensure our Business Code of Conduct and always acting with integrity and due diligence.
- Other assignment as it deemed appropriate.
- Bachelor's degree or master's degree in related fields.
- Strong people and capability development and experience in HR Business Partner.
- Familiar with Fresh Food product and/ or Food science education background would be advantage.
- Strong multi-stakeholder management, agile, resilience, and result-driven mindset.
- Ability to work at Head office and travel in Bangkok & upcountry for stores visit.
- Having good data analytics and data interpretation skills.
- Computer and English literacy.
- Lotus's
- Ek-Chai Distribution System Co., Ltd.
- Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Experience:
No experience required
Job type:
Full-time
Salary:
฿19,000
- Coordinating with Internal stakeholders related to the project to ensure all the task assignments are handled efficiently to be able to update the project progress to customer.
- Handling the administrative tasks according to customer request.
- Coordinate project management activities, resources, equipment and information between customer and Internal stakeholders, Cloud, Data Center Project Manager.
- Liaise with clients to identify and define requirements, scope and objectives.
- Act as the point of contact and communicate project status to all participants.
- Developing and maintaining filing systems to maintain project status records, prepare reports on weekly and monthly basis.
- Participate meeting with customer and internal team to provide updates on pending task and project status.
- Ad hoc responsibility: Perform additional duties as assigned to support the successful completion of projects.
- Any related task as assigned..
- A bachelor's degree in business administration or a relevant field.
- Proven experience in administrative positions; experience as a Project coordinate or Sales coordinator will be considered a plus;
- Good Computer skill (MS Office; Word, Excel (Pivot / V-lookup) and etc.)
- Excellent verbal and written communication skill.
- Proficient in English will be considered a plus;
- Strong client-facing and teamwork skills.
- Solid organizational skills, including multitasking and time-management.
- Good administrative, detail-oriented, and problem-solving skills.
- Current knowledge of industry trends and regulations.
- Office Time: จันทร์-ศุกร์ เวลา 08:30-17:30 วันหยุดตามปฏิทินบริษัท
- Working Location: อาคารเซ็นทรัลสีลม.
Skills:
Business Development, Teamwork
Job type:
Full-time
Salary:
negotiable
- Create and implement a strategic blueprint for the establishment of coffee branch, encompassing the identification and assessment of potential locations and market prospects. Additionally, take charge of the planning and arrangement the new branch to ensure they are in harmony with the brand's vision.
- Design and enforce operational protocols and guidelines applicable across all processes, while establishing streamlined procedures to ensure seamless operations; Set quality standards for both coffee and food products to maintain excellence throughout ...
- Oversee the budgetary aspects of the coffee branch, including establishment of budgets, sales targets, and cost-effective measures. Examine reports to make informed decisions aimed to enhance revenue and profitability. Deploy pricing and promotional tactics to stimulate sales growth.
- Maintain the brand's dedication to outstanding customer service and a hospitality standard. Proactively address customer inputs. Introduce strategies to enrich overall customer experience and foster lasting customer loyalty to the brand.
- Recruit, develop, and provide leadership to a team consisting of managers, baristas, and support staffs. Foster an working environment founded on excellence, teamwork, and exceptional customer service. Provide strategic guidance and support teams in achieving their operational objectives.
- Ensure that coffee and food items consistently meet quality criteria and conform to health and safety regulations. Uphold a well-maintained and orderly setting, including equipment and facilities. Conduct routine examinations and assessments to verify adherence to company standards and local regulations.
- 5-7 years of experience in branch management of coffee chains, or similar positions in the food and beverage industry. Direct experience in coffee chains is a plus.
- Educational background in Business, or a related field.
- Good knowledge of relevant practices, standards, and regulations of coffee branch operation.
- Strong business and financial acumen, supported by proven records in achieving financial and performance targets.
- Proven capability in leading and managing teams, supported by a proven records of building and sustaining high-performing teams.
- Visionary mindset and the ability to innovate and adapt to changing market conditions. Experience in initiating new businesses from the ground up is a plus.
- Lotus's
- Ek-Chai Distribution System Co., Ltd.
- Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Experience:
3 years required
Skills:
Good Communication Skills, Fast Learner, Problem Solving, Management, Sales, English
Job type:
Full-time
Salary:
฿50,000 - ฿60,000
- Be able to communicate in English well both verbally and in written form in a polite manner.
- Have a complete understanding of Epidemic Sound's business model (training provided).
- Be able to naturally share about Epidemic Sound's unique concepts in conversation, identify customer's needs, negotiate contracts and close deals.
- Continually prospect for new customers through research, through your current network, customer recommendations, internal analytics, cold emails and calls including cold walk-ins, markets/ conferences and other lead generation methods.
- Be able to handle software like spreadsheets, wordprocessing, calendars and other online admin tools like Slack, Zoom, Google apps etc. (Mac experience is a plus).
- Maintain accurate records of all activities in our CRM.
- Able to take on a managerial role and assist other staff with their customers when needed.
- Able to provide customer training of Epidemic Sound's platform including having a good understanding of music and musical genres for the purpose of curation support.
- Able to assist in managing our team and provide staff support and training internally as needed.
- Be an ambassador to We Soundtrack and Epidemic Sound in all aspects of the position both in your work and privately.
- If your qualifications allows for it, we would benefit from assistance with some legal control functions.
- Qualifications needed to become a good Licensing Manager:
- Good Communication Skills, social skills, easy to make friends with, nice personality, problem solver.
- A network from within corporate brands/MNC's or creative industry/content producers may be helpful.
- Being honest, transparent and accurate.
- Be an entrepreneurial "go-getter".
- Be able to communicate in English well both verbally and in written form in a polite manner.
- Be able to address a small crowd in a confident way.
- Comfortable in dealing with authoritative people (being less greng-jai is very helpful).
- Good at problem solving.
- Good at juggling multiple tasks and developing routines for this.
- Negotiation skills and especially selling on Value with the ability to close deals without discounting.
- Fast Learner.
- Good understanding of sales and business.
- Good understanding of social media and pop culture.
- Good understanding of music.
- If you also speak Vietnamese (in addition to English), you may be a good fit for our international team.
- Training and development within an international company culture.
- Flexible working hours and holiday allocation.
- Work from home 1-2 days per week.
- 5-day work week.
- Social security.
- Health insurance.
- Apple MacBook Pro + iPhone provided.
- Allowances (internet, travel etc.).
- Performance/result-based salary.
- Client portfolio feeds your base salary for a compounded effect that allows you to build a high and stable income long-term.
- Inclusive company culture with zero tolerance for discrimination (gender, origin, age etc.).
Experience:
3 years required
Skills:
Good Communication Skills, Fast Learner, Problem Solving, English
Job type:
Full-time
Salary:
฿30,000 - ฿50,000, commission paid with salary
- Be able to communicate in English well both verbally and in written form in a polite manner.
- Have a complete understanding of Epidemic Sound's business model (training provided).
- Be able to naturally share about Epidemic Sound's unique concepts in conversation, identify customer's needs, negotiate contracts and close deals.
- Continually prospect for new customers through research, through your current network, customer recommendations, internal analytics, cold emails and calls including cold walk-ins, markets/ conferences and other lead generation methods.
- Be able to handle software like spreadsheets, wordprocessing, calendars and other online admin tools like Slack, Zoom, Google apps etc. (Mac experience is a plus).
- Maintain accurate records of all activities in our CRM.
- Able to provide customer training of Epidemic Sound's platform including having a good understanding of music and musical genres for the purpose of curation support.
- Be an ambassador to We Soundtrack and Epidemic Sound in all aspects of the position both in your work and privately.
- Qualifications needed to become a good Licensing Manager:
- Good Communication Skills, social skills, easy to make friends with, nice personality, problem solver.
- A network from within corporate brands/MNC's or creative industry/content producers may be helpful.
- Being honest, transparent and accurate.
- Be an entrepreneurial "go-getter".
- Be able to communicate in English well both verbally and in written form in a polite manner.
- Be able to address a small crowd in a confident way.
- Comfortable in dealing with authoritative people (being less greng-jai is very helpful).
- Good at problem solving.
- Good at juggling multiple tasks and developing routines for this.
- Negotiation skills and especially selling on Value with the ability to close deals without discounting.
- Fast Learner.
- Good understanding of sales and business.
- Good understanding of social media and pop culture.
- Good understanding of music.
- If you also speak Vietnamese (in addition to English), you may be a good fit for our international team.
- Training and development within an international company culture.
- Flexible working hours and holiday allocation.
- Work from home 1-2 days per week.
- 5-day work week.
- Social security.
- Health insurance.
- Apple MacBook Pro + iPhone provided.
- Allowances (internet, travel etc.).
- Performance/result-based salary.
- Client portfolio feeds your base salary for a compounded effect that allows you to build a high and stable income long-term.
- Inclusive company culture with zero tolerance for discrimination (gender, origin, age etc.).
Skills:
Coordinate, Negotiation, English
Job type:
Full-time
Salary:
negotiable
- To develop Go fresh to achieve goal target.
- To assist Senior Leasing Manager in assigned project & able to manage related stakeholders to deliver result as plan.
- To deliver good choices, good shopping environment and good shopping satisfaction to customers by recruiting right tenants and arranging appropriate tenant mix to serve customers needs in each location.
- To support, coordinate, and liaise between tenants and our Lotus's related functions (such as construction team, tenant coordinators, and etc.) with design and construction requirements.
- To catch up with new shopping mall trend and opportunity to upgrade our existing malls in term of range offers.
- To maximize utilization of mall space.
- To have quarter business review with key tenants in order to share best practices and knowledge, to understand and solve tenants issues as well as to improve their business performance.
- To liaise between tenant and mall operation team to solve tenant operation problems such as water leakage.
- To treat tenants in fair and responsible manner.
- To make relationship with SME strength franchisor to expand branches.
- To find new opportunity to develop mall space for increase income.
- Bachelors degree in related fields.
- At least 3 years leasing experience.
- Able to travel alone throughout Thailand.
- Strong negotiation skills and customer service mind.
- Ability to plan, organize work, and work under pressure.
- Marketing and consumer products selling skills are an advantage.
- Good command of English.
- Lotus's
- Ek-Chai Distribution System Co., Ltd.
- Buengkoom, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Experience:
No experience required
Skills:
English
Job type:
Full-time
Salary:
฿20,000 - ฿25,000
- Call management
- Receiving all calls from customer within agreed repose time and log call in Help desk system
- Provide solutions to customers via phone
- Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner
- Problem management
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the Service Level Agreement criteria
- Reporting
- Prepare call log data for manage service report
- Maintenance of call log data
- Manage and document end user manual
- On-site service
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
- Others as assigned by Project Manager/Helpdesk Supervisor.
- Male or female, 25-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
- Knowledge in Windows Operating System,Microsoft Office, O365,Share point
- Ability to work flexible
- Good command of English would be advantage
- Service-mind and interpersonal skill is a must - Contract 1 Year.
Experience:
2 years required
Skills:
Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English
Job type:
Full-time
Salary:
฿18,000 - ฿20,000
- enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
- Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
- Work Place: Chamchuri Square.
- Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
- Krung Thep Maha Nakhon 10330.
- Work Days: Ability to work flexible, 24x7, rotating shifts.
- Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
- Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;.
- Route customer tickets to proper teams to follow up and handle (both internal and external) including.
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead.
- Male or Female, age not over 30.
- Bachelors Degree in Computer Science, Information Systems, or IT related fields.
- 1-2 years experience in IT helpdesk or Customer Service area.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows 10, and O365.
- Good Troubleshooting skills and Service mind.
- Good English communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
- ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.
Experience:
2 years required
Skills:
Quality Assurance, Product Development, English
Job type:
Full-time
Salary:
฿23,000 - ฿30,000, negotiable
- Work closely with manufacturers and operations managers to achieve organic products' desired quality and consistency.
- Manage and plan Jasberry product production to deliver to the overseas customer on time.
- Analyze and summarize all production steps to improve the operational process.
- Effectively calculate production costs.
- Responsible for the quality assurance and quality control of Jasberry's healthy and delicious organic products from organic rice to other value-added products! Ensure that all processes are of the highest standard conforming to international certifications such as HACCP, GMP, IFS, EU & USDA organic standards, Gluten-free, Non-GMO, Fair-trade, etc.
- Support customers in technical terms of standards, regulations, product specifications, and quality control.
- Excellent planning, critical thinking, analytical skills, learning, and positive attitude.
- Comfortable with numbers and calculations.
- Excellent listener and observant with a willingness to learn from others.
- Comfortable with detailed work and preparing documents both in Thai and English.
- Good interpersonal skills, humble, responsible, and accountable.
- Can use MS Word, Excel, and PowerPoint.
- Can read, write, and communicate in English.
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