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Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Skills:

English

Job type:

Full-time

• Perform general onboarding process for high-risk customer accounts based on company policies, procedures, and regulations, especially AML requirements and standard.
• Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations.
• Analyze and verify the high-risk customer accounts against criteria such as user credit scores and risk levels.
• Investigate high-risk customer accounts and report to management where necessary, and obtain all necessary documentation to complete the customer profile.
• Summarize a list of high-risk customer accounts and prepare explanations for the Senior KYC Risk Analysis to present at C-level meetings.
• Perform daily operational tasks by complying with the company policy.
• Perform any additional tasks concerning KYC risk analysis.
• Bachelor s degree in any field.
• Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role.
• Good verbal and written communication skills in both Thai and English.
• Excellent communication and explanation skills.
• Good analytical and problem-solving skills with a keen attention to detail.
• Flexible working hours with 5 working days a week (Willing to work on rotating days off including weekends and public holidays).
• Comfortable working in a fast-paced and ambiguous environment..
• Experienced in cryptocurrency, banking, online payments, exchanges, or trading.
• Experienced in the Operations or Customer Support.
• General understanding of KYC/AMLO requirements.
• Work experience in a high-growth startup or tech company.
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement..
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

No experience required

Skills:

English

Job type:

Internship

• We are seeking a motivated and creative Ecommerce Intern to join our dynamic team. This internship offers a unique opportunity to gain hands-on experience in digital marketing, specifically focusing on advertisements and content creation. As an Ecommerce Intern, you will work closely with our ecommerce and marketing teams to support the growth and optimization of our online store..
• Assist in creating, managing, and optimizing online advertisements across various platforms (Google Ads, Facebook, Instagram).
• Develop engaging and high-quality content for our website, social media channels, and email marketing campaigns.
• Conduct market research to identify trends and opportunities in the wellness and functional foods sectors.
• Support the execution of digital marketing campaigns, including social media, email marketing, and content creation.
• Analyze the performance of ad campaigns and content to provide insights and recommendations for improvement.
• Help optimize the user experience on our ecommerce site through compelling content and effective ad placement.
• Collaborate with cross-functional teams to ensure seamless operation of online promotions and launches.
• Assist in customer service tasks, responding to inquiries and resolving issues related to online orders..
• Currently pursuing or recently completed a degree in Marketing, Business, Communications, or a related field.
• Strong interest in digital marketing, ecommerce, and the wellness industry.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with digital marketing tools and platforms (e.g., Google Ads, Facebook Ads Manager) is a plus.
• Basic understanding of SEO and content marketing principles.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational skills..
• Hands-on experience in a rapidly growing ecommerce business.
• Opportunity to learn from experienced professionals in digital marketing and ecommerce.
• Exposure to the wellness and functional foods industry.
• Flexible working hours and remote work options.
• Potential for full-time employment upon successful completion of the internship.

Skills:

Research, Purchasing, Negotiation

Job type:

Full-time

• Conduct category reviews to assess performance of across customer segments, stores and items.
• Leading and facilitating the strategic sourcing process for the Food Service - Non Food category.
• Market and industry analysis, supplier research and review, category and supplier segmentation, sourcing events, analysis, negotiations, contracting and implementation.
• Sales & Profit & Other income management.
• Monitor by daily budget. Performance Review MTD, YTD by store by category by customer.
• Yearly budgeting (Sales, margin, other income) by buyer by customer / Category by customer.
• Business report analysis: Analyse Sales by Category and by Supplier vs Market.
• Preparing Business Report: Sales & Margin Update.
• Maintain a cost saving approach to purchasing by continual investigation of new sources of supply and new processes.
• Supplier management.
• Work with appropriate local and overseas suppliers to develop and launch high quality products that meet Siam Makro strategy.
• Manage Trade Term Agreement (Yearly Trading Contract) Ensure the most optimal terms and conditions for Food Service - Non Food, while not negatively impacting service or quality.
• Monitor Sales, Purchase, Margin & other income budgeting by category by customer group and monthly and Responsible Purchasing Supplier by Target. Monitoring Purchase of each Supplier by Monthly, Quarterly and Yearly.
• Manage supplier relationships and performance. Establish reporting of purchasing activities (hot topics, achievements, risks & opportunities).
• Identify new suppliers to support future growth. Evaluate potential suppliers concerning the viability of their products and acceptability of their manufacturing facilities.
• Assortment Management and Pricing Management.
• Price Negotiation: Price Speed Change / Price Policy & Price Structure / Improve Cost of Goods: Improve Negotiation / Price Setting / New item Negotiate.
• Assortment review: New item selection / Deletion item review / Plan-O-Gram review & approve / Performance review by item.
• Develop proposals for stocking strategies for price optimization.
• Stock management: Maintains assigned SKU maintenance in system to ensure product availability.
• Promotion management.
• Determine product offerings and promotional plans for assigned categories to achieve operating results.
• Conducts post-promotional reviews and analysis to determine if promotional requirements were met and if there were problem areas, develops solutions.
• Promotion management.
• Promotion year plan: Makro mail planning / Special events and activities.
• Reviews all product costs and marketing plan to ensure items purchased are at the lowest cost consistent with considerations of quality, reliability of source, and urgency of need in order to meet marketing plan.
• Action plan for sales gap recovery by store.
• Collaboration.
• Lead or participate in cross-functional team projects related to product specifications, quality inquiries, product recall, sourcing new ingredients, testing new products, and other key company initiatives.
• Provide all necessary information and documents (i.e. product knowledge, selling tips, article no., supplier, ordering, promotions) to the stores.
• Visits stores, as needed, to monitor programs, obtain store feedback and to assess overall implementation effectiveness as needed.
• Develop and mentor members of buying team.
• Master or Bachelor in Business Administration, Science, Marketing or a technical / any related filed. MBA preferred.
• A Bachelor s degree or culinary degree is preferable.
• 10+ years professional experience in retail food service management, retail operations, and/or consumer product goods, preferred.
• 5 - 7 years strategic sourcing experience preferred.
• Department level supervisory/managerial experience of direct and indirect reports.
• Demonstrated understanding food safety principles and operational requirements.
• Retail or FMCG business, Wholesales industry knowledge and experience.
• Be able to deal with top manufacturers and retailers.
• Demonstrated ability to develop market expertise and credibility in the Retail industry and/or consumer product segment, including customers, suppliers, products, applications, technology, pricing, value; industry or market problems and opportunities.
• Negotiation skills: Must possess ability to establish strong working relationships and persuade/influence others; ability to negotiate and defend pricing, contracts, and agreements with suppliers and customers in a mutually beneficial manner while maintaining professionalism and achieving goals.
• Demonstrated people/team leadership experience with proven ability to motivate, engage, and develop a high performing team. Ability to coach and provide constructive feedback to overcome performance gaps.
• Seeks solutions that strengthen quality, value, service and effectiveness.
• Demonstrates Business Acumen and Business Agility.
• Engages in effective operational and strategic planning.
• Ability to travel 30% to suppliers, internal meetings, industry meetings, trade shows, and joint sales calls.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

5 years required

Skills:

Compliance, Business Development, Excel, English

Job type:

Full-time

• Agency sales support activities, contest- Using data analytic to identify the sales campaign strategy for sales distribution channel support. For example, the person has the ability to review analyse the data of each campaign to indicate success, failure and recommend what's next. Each campaign design will be integrated with all other campaigns to achieve sales target.- Assist, monitor and ensure that all sales activities in there responsible areas are in compliance with department objectives and goals, company's Corporate Brand Identity, and regulations.- Provide concern and sugge ...
• Sales Support Execution- Manage and control sales support activities, report tool (Potential report, contest stimulate SMS and e-mail as well as contest analysis ) report tool, sale aid and sale relate material to drive and push sales to achieve target for Agency channel (e.g. launching contest, challenge, incentive and activity).- Prepare and launch the appropriate sales supporting tools to Agency channel (e.g. sale promotion - leaflet, standy) in an accurate and timely manner- Monitor and provide advice and guidance when managing all communication materials and sales support processes (e.g. provide comment and concern to sale communication team on their wording on e-mail and SMS).- Monitor and tracking that all sales activities in their responsible areas are in compliance with department objectives and goals, the company's Corporate Brand Identity, and regulations (e.g. circulation all annulment and promoting material to all concert party to review and sign off).- Manage Special Project and collaboration with other function to run the project smoothly such as DNA / SMfs / CLM.
• Sales Support Budget Planning& Sales Monitoring- Support to plan on sales support budget planning, and ensure the alignment with the sales revenue and expense ratio of Agency channel (e.g. update all sale's related expense to management via sale activity matrix).- Monitor and update all sales information (e.g. actual sales performance, expense) to AVP - Central Sale Support.- Review the sales performance reports of Agency channel by comparing between sales performance against sales targets (e.g. prepare contest analysis at the end of each campaign).- Prepare sales performance reports of their responsible area to AVP - Central Sale Support and send out to sales forces and the relevant parties in an accurate and timely manner (e.g. monitor and prepare potential report of each contest between contest periods).- Update sales performance reports to Agency channel and AVP - Central Sale Support and help define the supporting activities to foster and maximize sales performance (e.g. launch sale stimulated SMS/E-mail to booted up the awareness of sales campaign if need).
• Monitor and control sales communication- Plan sales communication to align with contest, event and campaign of Agency Channel.- Monitor sales communication to ensure all communications are attack and precive by all target group.- Summarize and report all sales communication result to superior and use for improvement.
• Required Qualification:At least 5 Years of experience in Sales Management, Sales Support& Operations, Sales Planning, and other related field.
• Degree in business, marketing or a related field.
• What we're looking forSignificant experience in new business development and sales strategy within the insurance industry especially agency distribution.
• Strong analytical and problem-solving skills to identify and capitalize on market opportunities.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams both Thai and English.
• Proven track record of successfully implementing sales strategies and achieving growth targets with DATA tools such as PowerBI, Excel advance, Access and data analytics tools.

Skills:

Sales, Negotiation, Industry trends

Job type:

Full-time

• Manage and motivate a team of Data Center Sales Specialists and Client Managers to achieve sales targets and business objectives.
• Develop and execute sales strategies aligned with organizational goals and market dynamics.
• Allocate sales territories and targets effectively, ensuring operational plans support continuous improvement.
• Mentor, coach, and provide technical and commercial guidance to the sales team to enhance their effectiveness.
• Oversee sales forecasting, pipeline management, and reporting accuracy.
• Identify and pursue new business opportunities within existing and new accounts.
• Collaborate closely with Client Managers and pre-sales teams to qualify and close complex data center deals.
• Build and maintain strong relationships with key decision-makers, partners, and ecosystem stakeholders.
• Develop account plans and go-to-market strategies in partnership with vendors and internal teams.
• Support negotiation and deal closure processes, ensuring alignment with client needs and company offerings.
• Maintain deep knowledge of data center technologies including servers, storage, networking, cloud solutions, and software-defined infrastructure.
• Address technical challenges during the sales cycle and articulate value propositions tailored to client business goals.
• Work with technical architects to design and present comprehensive data center solutions.
• Stay current on industry trends, competitive landscape, and pricing strategies.
• Analyze market conditions, competitive positioning, and customer requirements to inform sales strategies.
• Collaborate with marketing and engineering teams to develop technical collateral, white papers, and presentations.
• Represent the company at trade events and industry associations to promote products and solutions.
• Ensure CRM and sales tools are updated accurately to reflect pipeline and opportunity status.
• Job QualificationsProven track record of minimum 5 years in data center sales, preferably with experience managing sales teams.
• Strong expertise in data center infrastructure solutions including compute, storage, networking, cloud, and software-defined technologies.
• Demonstrated ability to develop and execute sales strategies and manage complex sales cycles.
• Excellent leadership, coaching, and interpersonal skills.
• Strong business acumen with the ability to understand and align solutions to client business objectives.
• Experience working with channel partners, system integrators, and ecosystem alliances.
• Ability to work collaboratively across internal teams and with external stakeholders.
• Proficient in sales methodologies, CRM systems, and sales reporting tools.
• Willingness to travel as needed within the assigned territory.
• Fluent in English both written and verbal (Minimum 700 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Experience:

5 years required

Skills:

Assurance, Teamwork, English

Job type:

Full-time

• Day to day support on help desk Methodology consulting to the practice.
• Collect and identify the current practical issues from the practice to data analytic and reporting.
• Prepare and launch the best practice, Tip & Guidance to the practice along the audit process.
• Join and gather the highlights and content from the Global Assurance Quality - Methodology, Asia Pacific, other levels to make the local communication.
• Perform the file review for coaching purpose and gathering practical issues.
• Provide the formal consultation to practise on ad-hoc basis.
• Provide the activities related to audit efficiency improvement.
• Join the Manager meeting at Group Level to capture and share the Methodology communication and issues between the audit practise and M&T Member.
• Provide the annual training to the practise base on annual Audit Quality Program (AQP) to practise.
• Manager level.
• At least 5 years of work experience in audit filed.
• Good service mind and communication skill.
• Good technical skills, including knowledge of auditing standards.
• Ability to write professionally in English.
• Good teamwork and interpersonal skills.
• Strong presentation and teaching skills.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No

Experience:

5 years required

Skills:

Oracle, Finance, Accounting

Job type:

Full-time

• Tech and Process Advisor: Participate in business discussions, providing expert insights from a finance perspective to ensure technology and processes meet user needs.
• Solution Implementer: Develop and configure off-the-shelf finance technology solutions that integrate smoothly with existing systems.
• Testing Contributor: Support testing phases to ensure that finance systems operate seamlessly with implemented solutions.
• System Evaluator: Regularly assess and improve finance systems and processes to enhance efficiency and effectiveness.
• Change Coordinator: Evaluate the impact of upstream changes on finance systems and reports, collaborating with tech and business teams to ensure smooth implementation.
• Issue Resolver: Act as a liaison between business and tech teams to analyze and resolve software or technical issues.
• Continuous Learner: Stay updated on accounting and tax developments, particularly within the travel industry, to ensure systems meet current and future needs.
• System Maintainer: Assist in the setup and maintenance of financial systems that drive business success while maintaining high user satisfaction.
• Industry Experience: At least 5 years of experience in managing finance system projects and operations, especially within Oracle Fusion Finance systems, in the tech or e-commerce sectors.
• Finance Systems Knowledge: Solid understanding of multiple finance systems with a proven ability to apply this knowledge effectively.
• Stakeholder Management: Experience in managing and influencing stakeholders to align on project goals and outcomes.
• Educational Background: Bachelor's degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus.
• Adaptability: Proven ability to thrive in fast-paced, dynamic environments, adapting to new challenges with ease.
• Vendor Management: Experience in managing vendor relationships to get the best outcomes while maintaining strong partnerships.
• Project Management: Capable of leading projects and initiatives involving Product, Tech, and Business teams, ensuring alignment and successful execution.
• Analytical Skills: Strong analytical and problem-solving skills, with a focus on delivering practical solutions.
• Detail-Oriented: High attention to detail with a commitment to continuous improvement and learning.
• Communication Skills: Excellent written and verbal communication skills, coupled with solid organizational and planning abilities.
• Dependability: Strong sense of urgency and results orientation, with a commitment to meeting goals and driving business value.
• Experience compliance and regulatory standards such( e.g. SOX, GRC, ITGC).
• Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A).
• Familiarity with project management methodologies (e.g., Agile, SDLC).
• Experience in data analytics or with Oracle Fusion ERP.
• Knowledge of Robotic Process Automation (RPA) tools and other financial software.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Game Development, Negotiation, Budgeting, English

Job type:

Full-time

• Develop and oversee comprehensive game project plans, strategize and create schedules, and coordinate resources to achieve project objectives.
• Ensure timely completion of projects within specified scope, meeting quality standards, and exceeding client expectations.
• Serve as a key contact point between game developers and the internal team, providing updates on project status, addressing issues, identifying potential risks, and designing mitigation plans.
• Manage project budgets, monitoring expenses to ensure adherence to financial constraints.
• Lead and manage the customer support team and resolve player issues such as technical difficulties, account problems, in-game purchases, or gameplay complaints.
• Bachelor s degree in Business Management, Computer.
• Proven experience of 3-5 years as a Project Manager, preferably.
• In-depth understanding of the gaming industry, trends, and market dynamics.
• Familiarity with game development processes and time management skills to ensure projects are delivered on schedule Effective negotiation skills for dealing with clients, vendors, and internal stakeholders.
• Excellent command of English in verbal and written communication skills.
• Strong leadership and team management and ability to motivate teams.
• Strong analytical and problem-solving skills.
• Proficient in budgeting and financial management for projects.

Skills:

Market Research, Research, Business Development, English

Job type:

Full-time

• Identify, evaluate, and develop new F&B business opportunities aligned with Siam Piwat s premium brand direction.
• Lead market research and trend analysis to inform new concept development and partner acquisition.
• Curate innovative and commercially viable F&B concepts, including pop-ups, flagship stores, and lifestyle-driven formats.
• Negotiate and structure strategic partnerships, joint ventures, or franchise deals with both local and international F&B brands.
• Work closely with operational teams to co-develop store-level SOPs, service standards, and operational workflows to ensure brand consistency and efficiency.
• Support onboarding and training processes for new F&B outlets, ensuring smooth pre-opening, opening, and stabilization phases.
• Collaborate with design, leasing, marketing, and construction teams to deliver end-to-end F&B project launches.
• Monitor daily operations of key F&B outlets, identify performance gaps, and implement improvement plans in partnership with operations managers.
• Establish performance KPIs (sales, customer satisfaction, efficiency) and review outlet performance regularly.
• Stay up-to-date on emerging consumer behaviors, technology, and operational innovations in the F&B sector.
• Bachelor s or Master s degree in Business Administration, Hospitality, Culinary Arts, or related field.
• Minimum 8-10 years of experience in F&B business development and/or operations, preferably in premium lifestyle or hospitality groups.
• Strong knowledge of F&B operational processes (kitchen flow, service design, hygiene standards, manpower planning).
• Track record in launching and managing multi-unit or flagship F&B outlets from planning to operations.
• Analytical and financial planning skills: able to develop budgets, ROI analysis, and cost control measures.
• Familiar with POS, inventory, and operational tech platforms (e.g. kitchen display systems, mobile ordering).
• Excellent project management and multi-stakeholder coordination skills.
• Fluent in both English and Thai; able to prepare strategic documents and operational guidelines in both languages.
• Core Competencies.
• Strategic & Operational Integration - Able to connect high-level business strategy with practical, on-ground operational execution..
• F&B Operational Excellence - Understands and can shape kitchen, FOH/BOH workflows, service standards, and customer experience design..
• Leadership & Team Collaboration - Comfortable leading cross-functional teams and working closely with operations, HR, and culinary teams..
• Problem-Solving - Proactively identifies operational inefficiencies and co-creates sustainable solutions..
• Brand & Concept Thinking - Strong sense of brand identity and customer experience, especially in the premium F&B space..
• Adaptability - Flexible and agile in working within a fast-paced, innovation-driven environment..
• Customer-Centric Mindset - Ensures all business and operational decisions ultimately enhance customer satisfaction and brand value..

Experience:

2 years required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• Collaborate with the sales team to understand client needs and craft tailored solution proposals featuring Larksuite, Alfreddesk, and related platforms..
• Deliver compelling product demonstrations and technical presentations to showcase platform capabilities and business impact..
• Design high-level solution architectures, workflows, and use-case mappings aligned with customer pain points across omnichannel platforms (e.g. LINE OA, Facebook, IG, etc.)..
• Assist in responding to RFPs/RFIs and preparing solution documentation, pricing scoping, and implementation estimates..
• Bridge communication between business stakeholders and technical teams during the sales cycle to ensure smooth handover for implementation..
• Client Consultation & Enablement.
• Work closely with clients to understand business pain points and map them to CX workflows..
• Design SLA-driven ticketing, automation, and reporting systems that improve team efficiency..
• Conduct hands-on training sessions for customer service agents, admins, and stakeholders..
• Project Management & Cross-team Coordination.
• Support Project Managers in client communication, requirement gathering, and documentation..
• Serve as a liaison between Sales, Development, and Customer Support teams..
• Assist in coordinating solution partnerships and third-party integrations..
• Post-Implementation & Success Tracking.
• Provide post-go-live support and troubleshooting via Zendesk, Freshdesk, or native Alfreddesk tools..
• Track usage analytics and suggest continuous improvements..
• Develop user manuals and knowledge base articles for internal and external use..
• Must-Haves.
• 2-4 years of experience in CX or SaaS solution consulting..
• Hands-on experience with CX platforms like Zendesk, Freshworks, or similar..
• Strong project coordination, documentation, and user training skills..
• Good understanding of collaboration platforms and CX systems (ticketing, automation, bot flows)..
• Excellent Thai communication skills, with intermediate English proficiency..
• Bonus Skills.
• Prior experience implementing Larksuite and/or Alfreddesk..
• Familiarity with ERP, billing workflows, or CRM integrations..
• Certifications in Freshworks, Zendesk, or similar cloud platforms..
• Work Style.
• Location: Hybrid (Bangkok-based).
• Employment Type: Full-Time.
• Ready to Empower CX Transformation?
• Join a purpose-driven, people-first team reshaping the digital workplace.
• Apply now or learn more at: [email protected].

Skills:

Project Management, Meet Deadlines

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
• We're looking for a skilled leader to join as the Team Lead, SMB Account Management. This role will build, scale and oversee our SMB business in Thailand, which is responsible for accelerating the investment of new advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption.
• You will empower your team to test a variety of services (including TikTok's own eCommerce solution.
• Shop) to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.
• Aim for the.
• Highest.
• Lead a team of Account Managers.
• Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;.
• Assume Ownership.
• Identify areas for process, product and tooling improvement to enable scalable solutions for our clients.
• You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them;.
• Be Candid and.
• Clear.
• Set clear goals and expectations for your team.
• Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture;.
• Have the Bigger Picture in Mind.
• Work collaboratively with the entire SMB team to support and enable the success of our sales teams.
• You will work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps;.
• Be a Champion of Inclusion.
• You will help promote diversity within your team.
• You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest;.
• Always Day 1.
• Take initiative, there is no task too big or too small.
• You will be able to lead by example with supporting your AM's on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.
• 5+ years of extensive experience in account management/client services roles in digital advertising.
• 2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes.
• Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem in market.
• Proven track record of collaborating with cross-functional groups to produce meaningful results.
• Proactive attitude with excellent project management, organisational, and analytical skills.
• Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.
• Analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn.
• Experience in platform and scaled operations is considered a plus.
• In-depth knowledge of the Thailand AdTech market and its SMB lead initiatives.
• Have a passion for TikTok.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• Manage value creating projects aligned with the company and customers strategic business direction.
• Prepare the business cases / proposals on behalf of the company for clients.
• Lead planning and execution of requested or emergency process mandated/requested by clients.
• Build and maintain relationship with the client. Ensure client receives timely feedback on any concerns. As appropriate, provide analysis on behalf of the client.
• Support the preparation of reports and presentations of analytical data for management and team review.
• Internal and external coordination with other business units/customers/suppliers on their requirements.
• Conduct analysis of resource usage and finding new tools or methods to support easier.
• Support cost-effective distribution and timely delivery by understanding network flows, and assist in evaluating project feasibility through financial data analysis, including forecasts.
• Other assignments as delegated by the manager.
• Bachelor degree or higher in Industrial Engineering and Logistics.
• Have 5 years experienced in related filed; Key Account, Solution Logistics Analyst, Business Development.
• Good command of English (verbal and written).
• Able to handle pressure and work under time constraints.
• Able to analyze new project and prepare project for proposing to customer.
• Able to stay self-motivated, results-oriented, and build good relationships.
• Ability to be an effective team player.
• Highly responsible and ability to take ownership of tasks and work independently.
• Skills: Communication, Negotiation, Excel, Data analysis, Problem-solving, Time management, Prioritization and Organization.
• Knowledge: Supply chain processes, Financial modeling, Industry trends.
• Modern Trade experience are encouraged (if any).
• Contact Information:Khun Kansiran Na Ubon (Mim)- Recruitment.
• Thai Beverage Logistic Co., Ltd. (Head Office)
• E-mail: [email protected].

Skills:

Quality Assurance, Assurance, Product Development

Job type:

Full-time

• Manage quality assurance (Legality. Food safety, Quality) for products especially Own Brand products, including legalization and specifications, within CP AXTRA Policies and Procedures, and National Standards.
• Manage special projects of Supplier development, Traceability, Improved product quality, Product development for Sustainability and Environment friendly products.
• SPECIFIC DUTIES AND RESPONSIBILITIES.
• Supplier Assessment (Supplier Due Diligence Process).
• Conduct supplier assessment and audit to identity the potential problems on the factory before they affect quality and consumer safety of the products.
• Issue NC reports including suggestion to supplier then monitor their correction.
• Monitoring supplier quality performance and report to department manager.
• Enforce supplier compliance standards for regular audits and visit and assessments of suppliers to ensure they meet sourcing legal requirements, product quality and safety and on-going supplier management.
• Provide proper training courses to enhance the capability of suppliers.
• Product Development.
• Screening and testing proposed products to ensure the expected quality and consumer safety.
• Develop specifications of Formula, Processing, Packaging, Analysis, Shelf-Life, Storage & Transit, MSDS etc.
• Ensure the products are complied with Thai Regulations. Any benefits claimed are supported by reliable data.
• Validate first production at factory to ensure quality and correctness of product as agreed sample.
• Conduct the Product Monitoring Program (PMP) to ensure the quality of product is maintained properly by supplier and complied with regulation.
• Complaint Handling & Management of incidents / product withdrawal / product recall.
• Ensure that all customer complaints are dealt in the proper way to the satisfaction of the customer, company, and legally acceptable.
• Co-ordinate with key persons at HO, DC and Stores to action in case of incidents, withdrawal.
• Follow-up and monitoring effectiveness of corrective actions /preventive actions according to procedure and continuous improvement by work closely with supplier team to ensure that all sites follow standard and law.
• Management & Investigation E2E store compliant and customer complaint with Supplier, Office service, customer.
• service, buyer follow timeline as policy (SLA hrs: for find out root cause & set preventive actions ensure not repleted.
• Supplier development, Traceability, Sustainability and Environmentally friendly products.
• Conduct supplier development programs to ensure that the CP AXTRA policies on best practices in business, social and environment are well understood, implemented and maintained on the suppler site and along the supply chain.
• Develop and maintain policies and procedures related to factory standard, product quality, safety, and legal compliance these policies effectively across the organization and provide training and guidance to suppliers involved factory standard, product handling and storage. Gathering all necessary information, analyzing and collaborating with cross functions to help recommend better factory compliance on quality legal and safety.
• Encourage the commercial team to develop and promote green products.
• Support CP Axtra sustainability team and activities (Supplier awards in HORECA, Provide Sustainability info).
• Co-ordinate with external regulation units to integrate projects, follow up laws that benefit or impact to company.
• EDUCATION.
• Graduate of Bachelor Degree of Food Science, Food Engineer, Science or Higher.
• EXPERIENCE.
• 3-5 years in retail/wholesale modern trade business, Manufacturing in quality management in food industry, Familiarity with food regulations and experience working with regulatory affairs teams to ensure compliance with local standard of factory and product.
• TECHNICAL.
• Experience on product testing and quality assurance system.
• Strong quality management (End to End), Able to develop factory standard (GMP, HACCP) with supplier.
• Strong quality system and site & product legal.
• Strong analytical, problem-solving, and project management skills.
• COMPETENCY.
• Knowledge of standards, product regulations and trading laws.
• Fluent in computer skills i.e. Word, Excel, PowerPoint, Power Bl.
• Car drive / Have car.

Skills:

Google Ads, Google Analytics

Job type:

Full-time

• Manage and optimize paid advertising campaigns across various platforms (Google, Facebook, etc.).
• Monitor and analyze campaign performance, adjusting strategies to meet KPIs.
• Conduct A/B testing to improve ad effectiveness across ads and customer communication touchpoints.
• Collaborate with the creative team to develop compelling ad content that aligns with brand messaging.
• Utilize Braze, a customer engagement platform, to support CRM campaigns including push notifications, in-app messaging, and email journeys.
• Support performance and lifecycle marketing efforts by building customer segments and engagement flows within Braze.
• Prepare and present reports on ad and CRM performance, identifying actionable insights..
• Bachelor s degree in Marketing, Advertising, or a related field.
• 1-2 years of experience in performance marketing, digital advertising, or customer engagement platforms.
• Proficient in Google Ads and Facebook Ads Manager; familiarity with other ad platforms is a plus.
• Strong analytical skills focused on interpreting data to optimize ad campaigns.
• Basic experience with Google Analytics for tracking and reporting.
• Understanding of cryptocurrency markets and their impact on digital advertising.
• English proficiency with a TOEIC score of 600+.
• Ability to manage and optimize multiple campaigns simultaneously with guidance.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Research, Compliance, Accounting, English

Job type:

Full-time

• Assessment of indirect tax position and interpretation of our business models.
• Define indirect tax requirements for existing and new programs/products, make relevant key decisions and ensure practical implementation of these requirements in internal systems.
• Research and keep abreast of global indirect tax developments, evaluate and decide on necessary business and process changes, develop and execute plans accordingly to ensure compliance with new tax rules and regulations.
• Manage and oversee indirect tax projects and develop strategic and operational implementation work plans to ensure new service or country launches are tax compliant and timely.
• Manage business stakeholders and coordinate with external teams for effective delivery of the project.
• Solid understanding of how indirect taxes affect in-house financial applications and systems, contribute to the long-term vision of the tax team.
• Oversee and support team members working on reconciliation of revenue, purchase, output VAT/GST and input VAT/GST with financials.
• Coordinate with external advisors on various indirect tax issues, e.g. obtain tax advice as necessary and support team members with accurate and timely indirect tax reporting and tax payment.
• Responsible for indirect tax awareness and appreciation within the Agoda group.
• Bachelors or Master's degree in Tax Economics/Law, Accounting, Finance or any business/similar related field. Graduate degree in taxation is an additional asset.
• Minimum 10 years of indirect tax experience in a multinational tax environment, Big 4 / Top law firm / major corporation experience, in-house experience is a plus.
• Solid technical knowledge of indirect taxes (VAT/GST) in a global environment is a must. Previous experience in APAC, EU or US regions is a plus.
• Detail-oriented individual who independently leads medium/high complexity projects with global impact (cross-functional) driving them through execution, analysis, recommendation and implementation.
• Project management expertise, including strong organizational and change management skills.
• Strong (English) verbal and written communications skills, with the ability to effectively communicate complicated tax technical issues with senior leadership.
• Experience with indirect tax setup in systems, including ERP systems (Oracle) is a definite asset.
• E-commerce or travel industry experience is a plus.
• Self-motivated and results-oriented working with identifying, defining and scoping challenges and opportunities, taking full ownership of tasks and responsibilities.
• Exceptional interpersonal skills with the ability to interact with all levels of cross-functional teams.
• Ability to clearly express ideas and flex style according to the specific situation and audience.
• Able to stay calm under time pressure, having a good grasp of detail whilst understanding the "bigger picture" (of the various projects).
• Energetic and driven personality.
• Comfortable working in a fast paced and dynamic environment, adapting well to change.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Marketing Strategy, Thai

Job type:

Full-time

• Develop and implement product strategies, roadmaps, and lifecycle plans..
• Identify market needs and trends to enhance product offerings..
• Establish and maintain strong relationships with suppliers, ensuring quality, cost-effectiveness, and timely delivery..
• Negotiate contracts and manage supplier agreements to optimize partnerships..
• Collaborate with the marketing team to create campaigns, promotional materials, and go-to-market strategies..
• Conduct market analysis to position products effectively and drive sales growth..
• Work closely with sales, engineering, and customer support teams to deliver high-quality products..
• Provide training and product knowledge to internal teams and partners..
• Manage product timelines, budgets, and resources to meet deadlines and deliverables..
• Monitor product performance, gather feedback, and recommend improvements..
• Experience: 2-5 years of experience as a Product Manager or in a related field, preferably in POS, AIDC, or IT hardware industries..
• Education: Bachelor s degree in Business Administration, Engineering, IT, or a related field..
• Strong analytical and problem-solving skills..
• Excellent communication and negotiation abilities..
• Proven ability to manage multiple projects and meet deadlines..

Skills:

Compliance, Risk Management, Accounting

Job type:

Full-time

• Set up the annual audit plan and perform internal audit procedures according to the plan including compliance, operational, and information technologies audit.
• Identify risks and key points of internal processes associated with compliance, operational and information technologies audit to evaluate controls in place to mitigate those risks.
• Lead Internal Audit s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, and development, ...
• Lead Internal Audit s annual risk assessment and enterprise risk assessment and planning process to develop the audit plan and ensure the plan is responsive to and aligned with the risk profile of the organization.
• Oversee the execution of individual audits defined in the audit plan ensuring the highest level of service quality and client satisfaction.
• Issue all Internal Audit reports ensuring the reports are clear and concise, identify root causes with practical solutions, and ultimately provide value to management.
• Meet regularly with the Audit Committee to report the status of Internal Audit s ongoing monitoring activities, and educate/inform the committee of emerging risks and/or exposures (whether internal or external to the company) that should be considered, with respect to risk management and internal control best practices.
• Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.
• Manage the process to track, follow-up, and ultimately close all open audit issues leveraging the Audit Committee, if necessary.
• Actively participate in executive management meetings and/or committees to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans.
• Ensure that Internal Audit is performing its work in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function.
• Oversee Internal Audit s participation in critical business and technology initiatives and projects ensuring that audit s perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.
• Maintain audit technology platform leveraging support from the information systems group as needed.
• Coordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit s work.
• Master's or Bachelor s degree in Accounting & Finance or other closely related field.
• 10+ years of experience in auditing, assurance, accounting, consulting or related field, of which at least 5 years of managerial level.
• Proven knowledge of auditing standards and procedures, laws, rules and regulations.
• Excellent communication (written and verbal) and interpersonal skills with an ability to network and interact at all levels.
• Industry Knowledge of business digital asset management, Fintech, and Banking is an advantage.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Market Research, Research, Excel

Job type:

Full-time

• Identify and develop strategic suppliers with the capability to co-develop Fresh Food products.
• Maintain strong, collaborative relationships with reliable suppliers, ensuring consistent product quality and availability.
• Manage supplier agreements, ensuring all commitments such as pricing and invoice controls are documented and complied with.
• Conduct regular supplier and producer visits to strengthen partnerships and oversee product quality.
• Product Management & DevelopmentConduct market research and competitor analysis to identify opportunities for product innovation and category expansion.
• Collaborate with the marketing team to plan and execute new product launches and in-store activities that drive sales and customer engagement.
• Support category growth through data-driven recommendations on assortment, pricing, and promotional strategies.
• Pricing & Promotion ManagementAnalyze pricing structures and propose adjustments to optimize margin and competitiveness.
• Plan and manage promotional programs including Makro Mail, ensuring alignment with business objectives and sales targets.
• Team & Cross-functional CollaborationProvide timely feedback on market trends, competitor activities, and category performance to line managers and relevant teams.
• Share essential category information with stores, including product details, supplier contacts, ordering processes, and promotional plans.
• Conduct regular store visits to monitor execution, identify operational issues, and ensure product quality, presentation, and availability are maintained.
• Qualifications:Bachelor's degree in Business Administration, Food Science, Economics, or related field.
• 3-5 years of experience in merchandising, category management, or supplier management, preferably within Fresh Food or FMCG sectors.
• Strong analytical and data management skills; proficiency in Excel, Power BI, Tableau, or similar analytics tools.
• Knowledge of product development processes and retail promotional planning.
• Strong negotiation and relationship management skills.
• Excellent communication, coordination, and project management capabilities.
• Ability to work cross-functionally and manage multiple stakeholders.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.