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Job type:

Full-time

• Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market.
• Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor the Onboarding Analysts.
• Monitor and analyze your team's training sessions in line with your KPI's, to ensure ...
• Adopt and enforce the relevant processes, procedures and policies of SiteMinder's Onboarding Team to ensure a consistently high level of customer service. Where necessary identify shortfalls in the process and procedures and suggest process improvements.
• Ensure improved Onboarding success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
• Managing expectations for scheduling training and set-live dates in an assertive manner, ensuring that customers' training is completed effectively and on time.
• Ensure improved Onboarding Success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
• Help the team to provide value add information and advice to new customers.
• Managing expectations for scheduling training and set-live dates in an assertive manner.
• What you have.
• Strong team leadership/ mentoring skills.
• Account management experience.
• Ability to continuously identify and implement process improvements.
• Ability to identify and implement productivity and efficiency improvements.
• Ability to innovate and share with global community.
• Have the ability to oversee and correct employee's work, whilst still inspiring and motivating them.
• Analyze Dashboards and reports to create action plans for improvement and continuous improvement outcomes.
• Ability to deliver training sessions with a high level of energy, enthusiasm and customer engagement.
• Ability to operate across several computer platforms (Mac and Wintel) and common browsers (Firefox and Chrome).
• Takes ownership of Cases from end to end.
• Great capacity for customer interaction and conflict resolution.
• Experience working within an SLA and KPI driven environment.
• Our Perks & BenefitsEquity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
• LI-Hybrid

Experience:

8 years required

Skills:

Accounting, CPD License

Job type:

Full-time

• Manage Accounting function to provide monthly, Quarterly, and annual financial reports.
• Monitor and control the organization's budget.
• Control the financial closing of the company on Microsoft Navision.
• System accurately and on time.
• Overall tax control, withholding tax, VAT, import duty.
• Monitor portfolio performance in terms of collection and overdue account collateral requisition.
• Provide training to subordinates on Finance & Accounting standards and processes.
• Co-ordinate account closing with auditor.
• Record all pre-paid and accrued expenses with GL - Managing and controlling all aspects of monthly, quarter, and year-end closing, and all matters related to bookkeeping (AP, A/R & G/L) and TB.
• Ensuring all accounting transactions are accurately properly & promptly managed.
• Prepare annual budgets based on department plans and company formats and summarize Department Plans and Budgets.
• Oversee & Review AP/AR and GL transactions, including reconciliation and explanation of key movements.
• Ensure the accuracy of monthly/Quarterly/yearly book closing and the daily operating accounting tasks.
• Analyze monthly financial reports (balance sheet, income statement, and cash flows) and create financial reports for the management team.
• Prepare and Monitor cash flow, accounts, and other financial transactions.
• Liaise with the internal/external auditor, bank, and other related regulators.
• Bachelor's degree in accounting or related field.
• 8 years experience in accounting and over 4 years in Manager level.
• A CPD license is required.
• Familiar with Microsoft Navision is a plus.
• Strong verbal/ written communication in both English/ Thai.
• Strong people skills..

Skills:

Digital Marketing, SEO, SEM

Job type:

Full-time

• Developing digital strategy, channel management, work on content and share creative best practice for each platform, as well as building and leading a high-performance marketing capabilities to achieve KPI as planned.
• Managing budget to meet performance goals (KPIs, Digital Funnel and ROI) and collaborating with cross-functional internal and to be key contact with digital agency/media agency/business partner (e.g Meta/Google/LINE/TikTok/X) for achieving growth targets in own channels.
• Testing, optimizing, and scaling performance marketing activities across all Omnichannel communications including agency management.
• Conceiving and executing on variety of content campaign to drive consideration, purchase intention and engagement to build advocacy and brand love.
• Plan, implement, and measure tangible return including new user acquisition/purchase intention/retention/win-back digital marketing campaigns as well as benchmarking with competitors/across industry/original idea generations.
• Plan and execute all digital marketing, including SEO/SEM, marketing database on data signal, email marketing, social media, application, website and display advertising campaigns.
• Responsible for Digital Analytics Customer Journey Analysis, Key Digital Funnel Metrics and media campaign/channel efficiency analysis including generating recommendations for Digital journey optimization, Ranking Optimization to enhance customer experience, App Download and Engagement.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, in order to preparing and presenting recommendations, reports and finding from data to team.
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
• Follow our Business Code of Conduct and always act with integrity and due diligence.
• Other assignments as deem appropriate.
• Proven working experience in digital.
• Expertise of social media SEO/SEM/ASO, e-mail marketing, CRM Database, Adobe Analytic and marketing automation tools as Salesforce.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in growth marketing in platform management or performance marketing (in retail industry is a plus).
• Strong analytical skills and data-driven thinking.
• Strong ROI and growth mindset with track record of building performance marketing functions in fast-paced environment.
• Solid project management skills, with ability to lead and collaborate, priority high impact activities and keep complex projects moving forward.
• Lotus's
• Ek-Chai Distribution System Co., Ltd.
• Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

No experience required

Skills:

Project Management, Business Development

Job type:

Full-time

• Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further.
• Conduct regular customer visit and support all projects launch and ensure perfect execution in-stores both planning & roll out operations. (i.e. OOS, display).
• Serve as the company representative to present company projects or innovation to store teams for enhanced comprehension.
• Assist sales leaders in making informed, insightful business decisions to enhance performance and efficiency, while refining sales processes through improved measurement and execution.
• Oversee an effective sales support team, ensuring consistent achievement or surpassing of daily sales performance targets.
• Function as the primary contact for the Sales Team, handling inquiries on general business and operation matters; escalate to the channel head when necessary.
• Ensure nationwide relationship engagement with 7-Eleven operation teams.
• Deliver activity reports in a timely manner.
• Build strong customer engagement and collaboration.
• Be responsible for new assigned projects to grow business.
• Positive mindset with a can-do attitude.
• WHAT YOU NEED TO SUCCEED.
• Experiences & Qualifications.
• Bachelor's degree in any fields.
• Have experience and knowledge in FMCG market.
• Positive mindset with a can-do attitude.
• Good in presentation and communication skill.
• Working well with team work.
• Proficient in English and Thai.
• Skills.
• Agile Working.
• Growth Mindset.
• Project Management.
• Customer Management.
• Leadership.
• You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors.
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Experience:

2 years required

Skills:

Data Analysis

Job type:

Full-time

• Conducting research on customer behaviors, pain points, and needs using both quantitative and qualitative methods, such as customer satisfaction surveys, follow-up surveys, and focus groups.
• Analyzing customer data, such as app usage and transactions, along with the survey results to identify patterns and develop strategies for each feature.
• Develop and implement product/service improvement recommendations based on customer insights.
• Evaluate effectiveness of previous recommendations.
• Collaborating with internal and external units to achieve above responsibilities.
• Skills and Background:
• 2+ years of experience in customer insight and digital survey work.
• Strong analytical and research skills.
• Good command in excel and PPT.
• Curious mind and proactive.
• Experience with A/B testing, surveys and other customer research methods.
• Bachelor's or Master's degree in relevant field (e.g. Marketing, Economics, Statistics, Computer Science).
• Proficient with SQL. Familiarity with R and Python is a plus.
• Level: Associate, Associate Director
• Company size: ~ 500 employees.
• ผู้สมัครสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือกรุ๊ปเลือด ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของข้าพเจ้าแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย".

Skills:

Single License

Job type:

Full-time

• ปฏิบัติงานประจำสาขาโดยรับผิดชอบในการให้บริการลูกค้าเกี่ยวกับธุรกรรมทางการเงินต่างๆ เช่น การรับชำระสินเชื่อและค่าบริการต่างๆ การจัดทำรายงานต่างๆ ที่เกี่ยวข้องกับสาขาให้เป็นไปตามระบบของธนาคาร รวมทั้งการให้บริการอื่นๆของธนาคาร เช่น การให้ข้อมูลผลิตภัณฑ์ต่างๆ ของธนาคาร เป็นต้น.
• การนำเสนอและให้คำแนะนำเกี่ยวกับข้อมูลผลิตภัณฑ์ต่างๆของธนาคารที่เหมาะสมกับกลุ่มลูกค้าเป้าหมายรวมทั้งสร้างความสัมพันธ์ที่ดีกับลูกค้า การรักษากลุ่มลูกค้าและการขยายฐานลูกค้าและธุรกิจของสาขาให้เป็นไปตามเป้าหมายที่สาขากำหนด.
• ปริญญาตรีหรือโท สาขาการเงินการธนาคาร, เศรษฐศาสตร์, บริหารธุรกิจ หรือสาขาอื่นที่เกี่ยวข้อง.
• มีทักษะด้านลูกค้าสัมพันธ์ รักงานบริการ มีมนุษยสัมพันธ์ดี และสามารถแนะนำผลิตภัณฑ์ในเบื้องต้นได้.
• หากมีประสบการณ์ในงานธนาคาร มีใบอนุญาตนายหน้าประกันชีวิต นายหน้าประกันวินาศภัย Single License จะได้รับการพิจารณาเป็นพิเศษ.
• หมายเหตุ ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร..

Skills:

Thai, English

Job type:

Full-time

• To constantly support the new opportunities and revenue sources, with developing and improving International Mobility operational processes both of Inbound and Outbound including immigration, relocation, travelling process.
• To ensure superior customer service is achieved and that SLA (Service Level Agreement) standards are met. It is the International Mobility s responsibility to ensure that their service is adhering to the terms and conditions of the assignment contract.
• To provide the consultant to managers and assignees on assignment packages, immigrat ...
• To maintain all data management to ensure that travelling and employee personal data in terms of assignment, is kept tracking and be proceeded on time. It will be to ensure that effective, valid data is produced for assignee and internal use.
• Desired Skills and Experience:-.
• Bachelor Degree in any field.
• Have mobility management experience.
• Have HR management experience and background.
• Excellent communicators in Thai and English..
• Contact Information:-.
• K. Premsuda.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.

Job type:

Full-time

• Job Summary Analyze CVM campaign performances and customer profile to increase revenue generated from targeted campaigns.
• Build and produce campaign evaluation reports on timely manner. Perform campaign monitoring and ensure campaign objectives are met. And Develop insightful dashboard on campaign performance to enable faster decision making.
• Job Description Analyze CVM campaign performances and customer profile to increase revenue generated from targeted campaigns. Build and produce campaign evaluation repo ...

Experience:

2 years required

Skills:

Telesales, Service-Minded, Thai, English

Job type:

Full-time

• Responsible for making outbound calls on a daily basis using prospects' data provided, to hit the phone call and meeting number target.
• Report and communicate day-to-day progress, and update directly to the Lead of Sales Support/ Sales Support Coordinator.
• To achieve conversion KPI by keeping the high ratio of calls to meetings set.
• To work closely with the Sales Manager and Sales team to ensure leads generated are qualified and relevant for the business.
• Extract data to develop recurring reports.
• Support with reporting requirements by creating and maintaining data reports.
• Build and maintain dashboards to show results.
• Locating and fixing errors in reports.
• Handle telephone and email queries from potential Partner.
• Build relationships with colleagues and clients in a professional manner at all times.
• Updating prospects database on a day-to-day basis in our CRM and generating sales team report.
• Sending emails to prospects and leads.
• Bachelor s Degree in any majors.
• Proficiency and experience in Microsoft Office, specifically Excel and/or Google Sheets.
• Fluent in Thai and English languages.
• You should have experience in a similar role, i.e. telemarketing or customer service for a minimum of 2 years.
• Strong communication and excellent telephone manners You have lead management: Generate leads using cold calling, email, social media, and other relevant marketing channels.
• Can start to work immediately is plus.
• Only selected candidates will be contacted for further consideration.

Skills:

Microsoft Office, Excel, English

Job type:

Full-time

• Manage full cycle recruiting from intake of requisitions to the start-date of successful candidates.
• Screen and source high quality candidates through direct recruiting in the marketplace using a range of sources and lead generation approaches.
• Prepare recruitment materials and post jobs to appropriate job board.
• Provide the full coordination throughout end-to-end recruitment process, such as requisition management, job postings, interview scheduling, candidate communication and offer management.
• Provide recruiting support and advice to hiring managers for positions at diverse levels.
• Identifies difficult job vacancies and investigates the best recruitment approach for them.
• Collaborate with HR colleagues to meet the high quality of recruitment services and strategy.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Ensure each step of recruitment standards is achieved timely and accurately, complying with hiring protocol and guidelines.
• Manage recruitment projects as assigned.
• Ad hoc supports in projects and initiatives.
• Desired Skills and Experience:-.
• Bachelor s degree or higher in related field.
• A minimum 5 years related experience with proven work experience as Recruiter.
• Hands on experience with various selection processes (Phone interviewing, Profile summary and reference check etc.).
• Solid experience managing end-to-end recruitment cycle.
• Good communication skill - able to work with diverse group of people.
• Good in Microsoft Office especially Excel and PowerPoint presentation.
• Good command of English both written and spoken.
• Strong in client focus and customer service orientation.
• Flexible mind-set and team player.
• Ability to manage multiple tasks and a can-do attitude.
• Apply at http://career.thaibev.com/.
• Contact Information:-.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED..

Skills:

Power point

Job type:

Full-time

• Recruit team manager for fulfill and strengthen the bench plan of Management Team and Crew Members for new store opening in district and coach and provide.
• Support to Restaurant General Manager in existing stores for fulfilling manpower planning and seeking new recruiting channels and tools.
• Monitor manpower and analyze the root cause of turnover of Crew Members at stores level for which one is the big issues to plan for Field HR visits and create action plan for making it stick.
• Conduct the class of Organization Overview Course for new comer of Management Team and Assistant Restaurant Manager.
• Take lead and organize various conventions and activities by building people capabilities through staff party, manager s conference, forum, convention and otheractivities as assigned by supervisors.
• Coach Team Manager to be People Manager through store visit, Restaurant general manager monthly meeting, Assistant restaurant general manager meeting.
• Monitor and reinforce Restaurant general manager to conduct Yummy Homey Home Program effectively by hitting program objectives.
• Monitor and focus on the Best Crew Members of the month in quota of each store.
• Ensure Customer Mania gifts, Long Service award, Birth Day Gift is executed well in stores and drive company culture through HR activities, training session etc.
• Involve with disciplinary team in critical disciplinary issues.
• Conduct Great Place to Work Program for building Team Managers become stronger leader in heart leadership.
• Advice Operations team (Regional Coach / Area Coach / Management team) on human resources issues to ensure employee satisfaction.
• Set up effective communication channels with stores such as newsletter, PR, announcement etc.
• Operation training.
• Bachelor s degree or higher in related field.
• Operation training skill and F&B experience is a must.
• Minimum 5 years of experiences in HR management.
• Computer literacy in MS Office especially in Power Point.
• Enjoy working personally and travel upcountry is required.
• Be able to and familiar with working on weekend.
• Having personal car is required.

Experience:

5 years required

Skills:

Sales, Management

Job type:

Full-time

• Manage the sales team and distributors in an assigned area to deliver sales target.
• Ensure good performance of the sales force in field operations in terms of sell-in, sell-out, distribution coverage, product merchandising, sales call effectiveness. Ensure the team reach a satisfaction in productivity, quality, customer-service standards..
• Plan, allocate and cascade the sales target and routing to each sales representative. Always on-field to monitor during the month and ensure the target achieved..
• Lead to maintain and expand customer base in the responsible area. Able to help sales representative to resolve problems and unlock the new opportunities..
• Ensure the visibility/activity in place, communicated to customers in timely manner and aligned with country plan and resources allocation..
• Co-ordinate with internal business support such as chef, Marketing and related functions in order to ensure smooth and efficient operations to support the business growth plan..
• Accomplish all required reports/feedback to RSM HORECA on a regular basis in order toupdate and/or elevate issues to higher management..
• Manage, develop, coach & motivate the team to deliver aggressive sales growth targets and build sales talent pipelines..
• At least Bachelor degree..
• Minimum 5 years of Sales Supervisor. Minimum 2 years of Sales Manager..
• Experience in managing sales force.
• Experience in working in a matrix organisation..
• Team leadership, strategic thinking, entrepreneurship, passion to win..
• Good English communications.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Experience:

3 years required

Skills:

Budgeting, Data Analysis

Job type:

Full-time

• Lead monthly sales planning process in responsible account/channel..
• Work with Customer Support Manager of each category by collecting data about Marketing activities, Customer insights and historical sales data and Account activities plan to generate volume planning & budget spending with assumptions to support company CD view..
• Prepare promotion input template for CG by ensuring promo creation in TPM are completed and align with data source (CAT plan, AC plan, Promo Brief) and get the approval ...
• Ensure all TPM promotion creation with On-Invoice discount are interfaced to SAP with data correcting in both customer, rate, period at material level then provide the WL2 sign off based on GACF control..
• Being the business partner of CD Channel leader in responsible channel/Account and get CD Channel leader to sign off and flag Risk and opportunity on the number of planned TO and CPP Spending.
• Work with CBD/CDF team to review and update the spend budget in TPM.
• Work with Sales and Customer on JDF (Joint Demand Forecast) and CPFR (Collaborative Planning Forecasting and Replenishment) order to improve the service level and have a good execution in store with no OOS..
• Monitor and track actual sales data vs forecast and trend to improve forecast accuracy and bias. Effectively analyze reasons of forecast error and take appropriate actions on forecasting quality improvement also avoid risk of stocks shortage and OOS (Out Of Stock) in the market.
• Get understanding on shopper behavior/trends in responsible channel via market visit, EPOS and 2nd Sales data analysis.
• Closely monitor relationship between trade spending and volume for effective budgeting planning and control.
• Jointly sets up an effective means of communication and integration of information between Customer planner SFA and Customer planner -SOP in the responsible category..
• Develop and publish key Sales analysis reports and forecast accuracy metrics..
• WHAT YOU WILL NEED TO SUCCEED.
• Bachelor's degree in supply chain, business, finance, or a related field..
• At least 3 years' experience in sales planning, forecasting, and budgeting, preferably in an ecommerce or consumer goods environment..
• Strong analytical skills with the ability to interpret data and trends effectively..
• Proficiency in data analysis tools and software..
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams..
• Detail-oriented with a focus on accuracy and precision..
• Ability to adapt to a dynamic and fast-paced work environment..
• Strong problem-solving capabilities..
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Skills:

Coordinate, Finance, English

Job type:

Full-time

• Provide strategic direction for the Cryptocurrency Wealth Management team, aligning activities with organizational goals.
• Develop and implement initiatives to enhance the overall customer experience.
• Work closely with and report to the Senior Customer Support Manager, ensuring alignment of Cryptocurrency Wealth Management strategies with broader customer support objectives.
• Collaborate on cross-functional initiatives to streamline support processes and enhance overall service quality.
• Oversee the team in building and maintaining strong relationships with VIP crypto customers.
• Ensure a deep understanding of customers' specific needs,goals, and preferences.
• Offer advanced technical assistance and troubleshooting for complex customer issues related to cryptocurrency wallets and trading platforms.
• Address escalated security concerns, providing guidance on best practices for safeguarding crypto assets.
• Ensure the team is well-versed in internal product features.
• Collaborate with relevant departments to provide customers with advanced insights and tailored recommendations.
• Oversee the team in assisting customers during market volatility or emergencies.
• Provide strategic guidance to help customers make informed decisions and manage risk effectively.
• Ensure the delivery of round-the-clock customer support, addressing urgent inquiries.
• Coordinate in-person meetings as necessary, excluding customer accommodations.
• Lead efforts to build and maintain a robust network of contacts in the cryptocurrency industry.
• Explore and evaluate potential customers and partnerships.
• Oversee the onboarding process for new VIP customers, ensuring a seamless transition and comprehensive understanding of services provided.
• Establish and monitor key performance indicators (KPIs) for the team.
• Implement strategies to continuously improve service quality and exceed performance targets.
• Bachelor's degree in a relevant field (Finance, Business, etc.).
• Minimum 5 years of experience in Customer Experience or related functions in management level.
• Extensive experience in cryptocurrency-related roles, particularly in wealth management.
• Strong English communication skills.
• Strong leadership and strategic management skills.
• Exceptional customer service and communication skills.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Social media, Enthusiastic, English, Thai

Job type:

Full-time

• Interact with customers and provide customer care via Social Media, Live Chat, Email and Phone Call.
• Deliver an exceptional service throughout all contact channels to customers.
• Be able to handle all requirements to meet the customer expectation.
• Have a sense of positive judgment and be able to take ownership.
• Going above and beyond to make each customer happy.
• Who are we looking for?.
• At least 1-year working experience in a customer service related function.
• Be able to work in shift time, weekends and public holidays.
• (Available for evening shift will be preferred - evening shift allowance will be provided).
• Having a strong service mind, positive thinking and can do attitude.
• Enthusiastic and adaptable.
• Strong communication and interpersonal skills.
• Good command of speaking and writing in English,Thai.
• Being able to work immediately is preferred.
• What are the benefits?.
• Flexible working arrangement along with the 1 day work from home policy.
• Employee discount & exclusive sales event.
• Flexible dress code. We encourage our employees to be themselves and be as creative, cool and fun as they want!.
• Lots of fun and engaging activities.
• Internal job rotation.
• Multi-cultural environment with over 30 nationalities from across the globe.
• Regional role with full ownership as a headquarter.

Experience:

No experience required

Job type:

Full-time

• Location: ZTE Office, Empire Tower.
• Level: Senior - Expert.
• Key Performance Indicators:
• Lead Pre-Sales for Pan-Net Cloud IaaS and PaaS offerings.
• Design the Commercial and Technical solutions based on customers needs.
• Overall responsibility: position will be located in Slovakia but will be responsible for pre-sales and sales on international level (primarily in Europe).
• Identify target customers and sales opportunities with the clients, engage with prospects to understand their business and technical challenges and map them to DT PN products and solutions.
• Translate Pan-Nets cloud and IaaS solutions and service offerings into meaningful business opportunities for the customers.
• Consult customers on how to transform their current workloads to the cloud using pan-net. cloud products.
• Create customer technical documentation and presentations that define the solution, develop sales documentation.
• Educate the customer and internal stakeholders on cloud native principles. Engage as subject matter expert on IaaS/PaaS solutions.
• Work closely with the sales team as well as other business partners in articulating solutions to customer.
• Gather technical requirements, develop cost effective design and solutions, and present to customers. Engage with solution teams, product managers and other functional teams in the company to deliver the best experience to the customer.
• Lead customer facing presentations, solution envisioning, and proof of concepts.
• Give product demonstrations and prepare compelling proposals to convey value proposition to customers. Identify and resolve technical questions.
• Lead and response to RFI, RFP, RFQ, RFx and proposal developments, close deals and manage contract negotiations.
• Promote the products and soulution at industry events, customer events and other venues.
• Education: University degree Master in computer science, telecommunications, economics or related fields.
• Professional knowledge, skills, know-how in the field & experience in the field:
• More than 5 years experience in field of activity.
• Hands-on experience with one or multiple public cloud offerings (AWS; GC, Azure).
• Practical experience in cloud adoption and cloud transformation.
• Ability to conduct live cloud product demonstration for customers.
• Experience with opensource tools for cloud adoption preferred (e.g. open stack, terraform, ansible,.).
• Experience with telco applications and their requirements for cloud migration preferred.
• Quick learner, ability to multi-task, and work with global distributed teams. Open to travel internationally.
• Excellent listening, negotiation and presentation skills, Excellent verbal and written communications skills.
• Experience in coordinating and managing in cross functional and international teams.
• Ability to manage stakeholders across hierarchies and communicate with the executive positions.

Skills:

Business Development, Thai, English

Job type:

Full-time

• Fast career development in one of Thailand's fastest growing and best funded startups.
• Entrepreneurial company culture, quick decision making and chance to make a difference.
• International work environment in the heart of Thonglor.
• Health insurance on top of standard social security.
• Attractive opportunity for fresh graduates.
• About Property Scout.
• We are building a real estate transaction platform enabling a trusted buying, selling, and renting experience. Basically, it is a super-app for real estate combining a technology platform with the human touch of professional agents similar to Grab. Peers in other markets are Beike in China (USD 32bn in valuation with 550k agents on the platform), Loft and Quinto Andar in Brazil (USD 3bn and 5bn valuation), or Square Yards in India. Their success is an inspiration for us to build the leading property transaction platform across Southeast Asia.
• Our Thai-international co-founder team combines successful serial entrepreneurs (last company scaled to USD 150m in sales and 180 employees) with strong leadership and innovation expertise in the digital real estate space. We have raised a total of USD 7.8m in funding from international VCs and industry angel investors..
• Partnership Associate will play a pivotal role in onboarding partners onto our platform, ensuring they have a seamless experience and fostering strong relationships with them. Your responsibilities will include convincing partners to join our platform, explaining its features, and ensuring their satisfaction throughout the onboarding process. Additionally, you will collaborate with superiors to develop and implement Co Broker Relationship Management (CBRM) strategies. This position requires exceptional communication skills, attention to detail, and a proactive approach to maintaining partner relationships.
• Seamlessly onboard partners onto our platform, effectively communicating the benefits and features of our services.
• Convince prospective partners to join our platform through persuasive communication and tailored presentations.
• Maintain and enhance relationships with partners and co-brokers, fostering a collaborative and productive environment.
• Collaborate with superiors to develop CBRM strategies aimed at optimizing partner relationships and maximizing platform engagement.
• Perform additional duties and responsibilities as assigned by the Direct Manager.
• Open to hire fresh graduates with outstanding GPA and work experience in customer service and hospitality.
• At least Bachelor s degree.
• Must have excellent written and spoken Thai and basic English skills.
• High attention to detail, well-organized, coachable, talkative, motivative, adaptive, growth mindset, a sense of urgency, and a drive to get things done.
• What s great about this opportunity?.
• Join an exciting and fast-growing startup in a hot industry, led by experienced Thai-international co-founders.
• Be part of a great company culture with quick decision making, fast career paths and a chance to make a difference.
• Reinvent property rentals & sales for millions of people across SEA with us!.
• Apply.
• Email: [email protected].
• Subject: Apply - Partnership Associate (Relationship Management) - [Your Name].
• Content: Please email your CV and answer the 3 questions below:
• Why are you interested in Property Scout and in the Partnership Associate position?.
• What is your biggest strength that you can bring to Property Scout?.
• What are your salary expectations?.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Call management
• Receiving all calls from customer within agreed repose time and log call in Help desk system
• Provide solutions to customers via phone
• Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner
• Problem management
• Provide remote diagnostic to customer system
• Monitor progress of calls
• Escalate call which exceed the Service Level Agreement criteria
• Reporting
• Prepare call log data for manage service report
• Maintenance of call log data
• Manage and document end user manual
• On-site service
• Provide engineering on-site service according to SLA.
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)
• Others as assigned by Project Manager/Helpdesk Supervisor.
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
• Knowledge in Windows Operating System,Microsoft Office, O365,Share point
• Ability to work flexible
• Good command of English would be advantage
• Service-mind and interpersonal skill is a must - Contract 1 Year.

Skills:

Social media, Industry trends, English, Thai

Job type:

Full-time

• Lead and drive results for Pomelo's largest businesses, assuming the role of a business owner.
• Provide exceptional customer service, suggesting products that align with customers' needs.
• Lead and inspire a team of retail sales and support staff to achieve results while maintaining exceptional customer service.
• Act as a strategic leader, focusing on optimizing customer service and driving business outcomes.
• Actively engage with customers to understand their needs, providing valuable feedback to HQ for product selection optimization.
• Proactively explore new strategies to drive results and continuously improve customer service.
• Train retail salespeople to utilize various communication channels, social media, and Pomelo customer incentives to drive sales and achieve targets.
• Recruit, train, coach, and develop retail salespeople into customer service experts, fostering a culture of career development.
• Ensure the execution of visual merchandising standards, displaying the correct products effectively.
• Positive Work Environment:
• Maintain a positive and fun working environment, emphasizing talent development and team engagement.
• Oversight of training, PnL, payments, cash management, and systems operations.
• Develop a strategic staffing schedule to optimize customer service while balancing expenses.
• Who are we looking for?.
• Strong communication skills in English and Thai.
• Leadership experience in sales, boutiques, customer service, or the restaurant industry.
• Passion for fast fashion and staying current with industry trends.
• Kind, friendly, outgoing, and flexible with a competitive spirit.
• Ability to motivate and lead others to succeed.
• Competitive compensation.
• Opportunities for career growth and advancement within Pomelo.
• Generous clothing allowance.
• Pomelo Store Managers lead our mid size locations. Your previous leadership experience is expected to be considered for this role. Continue to develop our medium size business and find ways to drive results. Your impressive results will be rewarded with internal promotions to the next leadership level. Basic English is required.
• If you are ready to take on a leadership role in the dynamic world of fast fashion, apply now and become a key player in Pomelo's commitment to helping the customer. This opportunity is open to all genders. Be Pomelo!.

Skills:

Swift, Project Management, XML, English

Job type:

Full-time

• To handle migration activities to migrate clients in existing BIB Plus to IDB (Infinity Digital Banking) and the migrated clients can utilize IDB promptly & smoothly.
• Check the client profile/access right in existing system and compare with new system to ensure consistency and client can utilize existing services in new system smoothly.
• Raise incident to IT-Helpdesk/Production Support team/TB Product in case there s production issues arise from migration activities then follow up & get back to the clie ...
• Prepare training materials for client training/send migration letter to the client including follow up.
• Call the client/send e-mail for training appointment/arrangement & follow up (Client Migration to IDB).
• Prepare/consolidate Client Migration Status Report to line manager/project team.
• To perform E2E client onboarding for complex solutions/customized deals starting from BIBPlus-Cash Management onboarding, API (Application Programming Interface), RFTS (Regional File Transfer Service-Host to Host solution), SWIFT FileAct & etc. similar to BAU staff as Technical Implementation Advisor.
• To work with Non-Standard Implementation Team to implement complex deals using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
• Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication, and customer training.
• Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training, and support.
• To manage multiple clients and projects/tasks simultaneously.
• Participate in client management and Sales/RFP opportunities on complex working capital management solutions.
• To support regional deals with various countries mandated E2E.
• Core skills & Requirements.
• Knowledge of API technology - This includes understanding the different types of APIs, how they work, how to conduct testing on a platform.
• Knowledge of Host-to-Host technology.
• Knowledge of banking product file formats e.g., Payment fate file format, XML file format, Swift MT9XX format, ISO20022 XML format.
• Experience with programming languages: This includes experience with programming languages such as Python, Java, JavaScript, or C#.
• Communication skills: The ability to communicate effectively with technical and non-technical audiences, especially in English.