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Experience:

1 year required

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Database Administration, Database Development, Microsoft Office, Good Communication Skills, Willing To Work Overtime, English

Job type:

Full-time

• Position Summary
• We are seeking a CRM Support / Helpdesk Specialist to join our team and provide first-line support to CRM users. Your main role will be to assist clients in resolving day-to-day CRM issues, ensure smooth user experiences, and provide training and guidance to help them maximize CRM usage. This role is ideal for someone who enjoys troubleshooting, supporting others, and working in a fast-paced, client-oriented environment.
• Provide daily CRM helpdesk support via phone, email, or remote tools
• Troubleshoot user issues and guide them through solutions
• Document and track technical problems and resolutions
• Assist with user onboarding, training sessions, and usage guidance
• Monitor CRM usage and proactively offer tips and support to users
• Liaise with the technical team for system-level escalations
• Maintain CRM-related documentation, FAQs, and user guides
• Gather user feedback and suggest usability improvements.
• Diploma or Degree in IT, Computer Science, Business Computer, or a related field
• 1-3 years of experience in IT Support, Helpdesk, or CRM user support
• Familiarity with CRM systems (PipeDrive preferred, but not required)
• Good communication skills in Thai and fair in English
• Strong customer service mindset and problem-solving skills
• Organized, patient, and able to explain technical steps to non-technical users
• Ability to multitask and manage support cases efficiently
• Basic knowledge of CRM configuration or data handling is a plus.
• What's the Offer
• Competitive salary and overtime pay
• Friendly, collaborative, and supportive work environment
• Opportunity to grow in CRM expertise and customer support
• Access to sales and leadership training tools
• Career advancement within our Digital Solutions team.

Skills:

Project Management, English

Job type:

Full-time

• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Analyze performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
• Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
• Develop process workflow and design for new products, systems and services.
• Oversee implementation of new business processes.
• Monitor and measure the impact of new Process and Improved Process rolled out to ensure achievement of desired outcome.
• Maintain and update all the process related reports and documentation for reference purposes.
• Develop in-depth knowledge of Lazada s products, services and systems used by customers (buyers and sellers) and Customer Care team.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.
• Process benchmarking and establishing norms and standard of processes - Process Standardization and alignment for six (6) ventures...
• Tertiary education level.
• At least 3 years working experience in Process Improvement/ Process Optimization.
• Service Delivery or Customer Service experience (preferably).
• Excellent English communication.
• Chinese communication (Read and Write) is preferable.
• Any source of project management certification.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
• The training team supports our SMB team creating and delivering interactive, memorable and inclusive training experiences. We enabling learners to realize their growth potential and support advertisers in unlocking revenue and driving business outcomes.
• We are looking for a passionate and experienced Training Specialist to support the ongoing training and development of our APAC SMB internal sales teams in order to ensure a high quality experience for our SMB advertisers. Our ideal candidate will have demonstrated success developing and delivering training programs, working closely with sales teams to drive sales activities, and devising scalable learning systems.
• Work collaboratively with external and internal stakeholders to identify and assess training and development needs that are aligned across regional business needs.
• Design, prepare, and deliver training and development programs through Train-the-Trainer methodology.
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs.
• Evaluate training solutions for quality, business impact, and scalability.
• Observes sales encounters and collects feedback, results, and performance data of trainees after sessions.
• Assist with the development and support of a Learning Management System and other scalable learning solutions.
• At least 3 - 5 years of experience in L&D, preferably in the digital/tech advertising industry.
• Good understanding and knowledge of the various stages of a sales funnel, conversion rates and sales pipeline activities.
• Ability to deliver technical content and excellent presentation and storytelling skills.
• Have a passion for training, ability to think on your feet, adaptable to changing environment.
• Familiarity with various LMS platforms and other L&D tools.
• Experience working with sales teams, account management and service workflows.
• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

5 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Analytics.

Experience:

6 years required

Skills:

Finance, Contracts, Negotiation

Job type:

Full-time

• Works as a member of a team responsible for the day-to-day activities of customer accounts, ensuring timely product deliveries and on-schedule project/program completion.
• Develops action plans to address deviations from planned conditions.
• With guidance from more experienced team members, manages customer account profitability, including forecasting, planning, and monitoring the efficiency and execution of strategies.
• Actively participates in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction on a daily basis and through formal channels (customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management).
• Communicates frequently with customers to ensure their satisfaction with the company and its products.
• Coordinates and hosts regular or as-needed program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• Receives and resolves customer issues and complaints. Monitors the impact of order changes on inventory.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Collaborates with cost engineering, finance, and Supply Chain Management (SCM) staff to coordinate efforts in analyzing costs and price variances.
• Knowledge/Skills/Competencies.
• In-depth knowledge of the manufacturing process, schedules, scheduling requirements, and Supply Chain Management (SCM).
• In-depth knowledge of the business issues associated with manufacturing Printed Circuit Boards (PCBs).
• In-depth knowledge of product pricing, contracts, and contract negotiations.
• Thorough understanding of business risks and price composition (value-add and materials).
• Excellent customer contact, negotiation, and problem-resolution skills.
• Strong presentation, database management, and computer skills.
• Ability to manage multiple, detailed projects to successful completion under tight deadlines.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight deadlines.
• Typical Experience.
• At least 6 years of experience in manufacturing and supply chain management, with a strong focus on PCB manufacturing business practices, including pricing, contracts, and risk assessment.
• Proven expertise in customer relationship management, negotiation, and problem resolution, coupled with advanced presentation, database management, and computer skills.
• Demonstrated ability to manage complex projects under tight deadlines and lead diverse teams to achieve high production goals.
• Typical Education.
• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, or a related field.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Experience:

8 years required

Skills:

Sales, Financial Analysis, Python

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Experience with programming languages such as Python or R for data analysis and modeling.
• Master's degree in Statistics, Econometrics, Data Science, Mathematics, or a related quantitative field.
• Experience with various MMM techniques (e.g. Bayesian MMM, time series regression, Machine learning).
• Experience in developing and implementing MMMs in a business environment, with understanding of statistical modeling techniques, including regression analysis, time series analysis, and causal inference.
• Understanding of the digital advertising and measurement ecosystem (e.g. attribution, experiments, data clean rooms, server-side API).
• Excellent communication skills, with the ability to present complex information to senior and C-level stakeholders.
• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
• As a Marketing Mix Modeling (MMM) Specialist at Google, you will play a pivotal role in empowering our clients to optimize their marketing investments through advanced statistical modeling and data-driven insights. You will be a trusted advisor, guiding clients through complex MMM analyses, translating technical findings into business strategies, and influencing executive-level decision-making. You will be responsible for driving the adoption of measurement methodologies and fostering a culture of data-driven marketing within Google and our client ecosystem.
• Our Large Customer Sales teams partner closely with many of the world s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• Lead Marketing Mix Modeling (MMM) Modeling and Analysis by consulting on MMM models using Python, R, or other statistical tools. Conduct analysis of marketing data to identify key drivers of performance and provide recommendations. Guide customers through modelling discussions, explaining statistical concepts to both technical and non-technical audiences.
• Serve as a consultant to clients, advising on measurement strategies and best practices. Build and maintain relationships with key stakeholders, including marketing executives and agency partners.
• Collaborate with sales, product, and customers teams to drive momentum on MMM conversations and unblock where needed. Partner with cross-functional teams to develop and implement new measurement methodologies and tools.
• Identify opportunities to improve Google's MMM capabilities and drive innovation in the field. Advocate for the adoption of advanced measurement techniques within the industry.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plus.

Skills:

Finance, Compliance, Legal, English

Job type:

Full-time

• Tool Improvement: Drive tool enhancements by gathering business requirements, identifying feature improvements, designing functional solutions, and developing comprehensive test scenarios.
• Identify Process Improvements: Review existing Standard Operating Procedures (SOPs) and customer journeys to spot inefficiencies and customer pain points. Develop data-driven solutions to enhance customer outcomes and internal operations.
• Manage projects: Take ownership of end-to-end projects or multiple business processe ...
• Act as a Subject Matter Expert: Become an SME in internal procedure handling, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions.
• Evaluate Feedback and Data: Analyze internal and external feedback to identify trends and opportunities for improvement. Be comfortable with numbers with ability to size impact of solutions and defining analysis structure.
• Align stakeholders: Ensure CEG readiness and align stakeholders to support Agoda's customer experience transformation by collaborating with various functions within Agoda (Product, Supply, Finance, Compliance, Legal, etc.).
• Identify and Solve Problems: Use data and collaboration to identify problems and opportunities, proposing project ideas and solutions to improve critical operational metrics.
• Drive continuous improvement: Oversee project progress, coordinate different workstreams + BAU processes, identify risks, troubleshoot issues, and propose mitigation plans. Evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Enhance Team Culture: Contribute positively to a culture of continuous improvement, teamwork, and enabling others' success.
• Proven experience in optimizing operating procedures and/or driving process improvement projects in large customer support operations or fast-paced environments.
• Excellent attention to detail, ability to independently review and map current state and future state processes in detail. Pro-actively identify solutions that are aligned with stakeholders and back up by relevant data points.
• Proficient in analyzing business challenges, considering trade-offs between different metrics/priorities, and communicating actionable recommendations to business leaders, adapting message to different stakeholders.
• A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data driven, experimentation oriented.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Strong communication and presentation skills (English).
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint) and SQL.
• Exciting, high impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic and multinational Tech environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Job type:

Full-time

• Ingram Micro is a leading technology company for the global information technology ecosystem.
• With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
• Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
• Performs a variety of HR activities. Partners with, and builds strong relationships with, leaders and key decision makers in relevant functions/divisions to optimize business success through HR initiatives. Takes a holistic approach to analyze HR issues, resolve problems and propose solutions. May investigate, mediate, and resolve employee and labor relations issues. May represent the organization in contract and labor negotiations. May provide coaching and counsel to business leaders, managers and employees. Brings best practice and external perspectives to strategic and operational business discussions and people management decision-making. Applies general understanding of all areas of human resource programs and policies, including recruitment, learning and development, performance management, compensation, benefits, HRIS, equal opportunity and diversity, data analysis, etc. Anticipates and plans for long-term human resource needs and trends. Develops, implements and ensures the ongoing effectiveness of all internal processes and systems; develops and executes an efficient infrastructure that can deliver HR services consistently, responsively and cost effectively. Ensures efficiency and accuracy of HR processes and transactions. This discipline may accommodate 1) jobs whose accountabilities span two or more job disciplines within the job family; 2) jobs that are not covered by a defined discipline within the job family.
• Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures.
• Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.
• Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
• Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

Experience:

4 years required

Job type:

Full-time

• Bangkok, Bangkok City, Thailand.
• Date posted
• May 15, 2025 Job number
• 1822888 Work site
• Up to 50% work from home Travel 0-25% Role type
• Individual Contributor Profession
• Digital Sales and Solutions Discipline
• Digital Technology Specialists Employment type
• Full-Time
• Overview.
• Engages with customer technical decision-makers and influencers by leveraging deep industry knowledge, customer context, and Microsoft s portfolio to build trust and drive meaningful outcomes. Acts as a subject matter expert in Azure infrastructure and networking, supporting customers in modernizing, securing, and optimizing their IT environments. Leads customers through complex migration journeys including on-premises to Azure transitions, application and database modernization (e.g., SQL, Oracle), and SAP on Azure deployments. Architects scalable, secure, and cost-effective Azure solutions using Microsoft s Cloud Adoption Framework and reference architectures. Partners closely with account teams to develop strategic win plans, tailor Microsoft messaging, and accelerate customer decision-making through impactful demos, proof-of-concepts, and workshops. Proactively engages product and support teams to remediate technical blockers and represents the voice of the customer to influence product evolution. Drives technical wins by facilitating whiteboarding sessions, technical discovery workshops, and enabling partner sell-with scenarios. Captures and shares competitive insights to enhance solution strategies and Microsoft capabilities. Supports customer readiness by guiding the deployment of landing zones, migration tooling (e.g., Azure Migrate, ASR, DMS), and operational best practices. Coaches sales teams on cloud adoption strategies and applies sales methodologies to support digital transformation initiatives. Continuously learns and evangelizes Azure innovations and industry trends across internal communities and customer engagements. Builds and executes readiness plans, delivers scalable enablement through training and community participation, and contributes to the broader Microsoft ecosystem.
• Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 8+ years technical pre-sales or technical consulting experience OR equivalent experience. 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).
• Build Strategy Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory. Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies. Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge. Works with account teams to shape strategic customer win strategy and tailor unique Microsoft value messaging to audience. Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer s business outcomes. Identifies opportunities to promote usage. Scale Customer Engagements Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale. Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and proactively engages with engineering, product, and support teams to remediate blockers. Helps ensure consistency and quality of engagements through adherence of standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP]). Utilizes common sales and delivery methodology for the Microsoft sales organization to identify and engage customers in new opportunities. Actively seeks and incorporates feedback on customer impact to increase capabilities. Proactively helps to maximize impact of customer engagements by executing on solutions to blockers. Engages with customer technical and business decision makers, and identifying customer needs and issues proactively through technical discovery. Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale. Leads and ensures customer needs are met by showcasing suitable Microsoft solutions anchored in insights and business value, and influences customer technical buy-in. Utilizes rules of engagement (e.g., role boundaries, handoff strategies), and leverages knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack). Searches for customer references to use in engagements. Scale Through Partners Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Supports the development and maintenance of relationships with pre-sale team and partners. Self-identifies and selects top 5 to 10 go-to partners on proactive and early engagement in opportunities. Solution Design and Proof Presents, applies, and customizes architecture patterns to partners or customers or businesses and drives cross-workload support for Microsoft Solutions. Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations (e.g., pre-built demos, architectural design sessions [ADS], proof of concept [POC] sessions with partners) of solutions based on multiple Microsoft products through early stage engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards. Technical Leadership Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products. Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Builds their own readiness plan and proactively identifies learning gaps. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience:

3 years required

Skills:

Salesforce, Oracle, Software Development, English, Vietnamese

Job type:

Full-time

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities..
• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases..
• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Mulesoft integration capabilities or equivalent enterprise integratio ...
• Proactive Support: Identify potential challenges and risks, reinforce the value of technical recommendations, and proactively set customers up for success..
• Incident Management: Provide regular updates and communications during infrastructure service degradations, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers..
• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases..
• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals..
• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs..
• 3-5+ years of experience working with the Mulesoft Anypoint Platform.
• OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with Oracle Integration Cloud, Oracle SOA Suite, and Oracle API Gateway..
• OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with IBM App Connect, IBM MQ, and IBM Message Broker..
• Cloud Experience: Experience with cloud providers like AWS, Azure, and GCP in the context of integration platforms..
• Web Technologies: Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, and proxy servers..
• SaaS Connectivity: Experience in connectivity with Enterprise SaaS solutions, including Salesforce, Netsuite, and Workday..
• Containerization: Experience in troubleshooting container and container management technologies like Docker and Kubernetes..
• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, 1 or Technical/Solutions Architecture.
• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
• Ability to analyze technical concepts and translate them into business terms, and vice versa.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Fluency in English at a business professional level is required.
• Business professional fluency in at least one additional Southeast Asian language: Thai, Vietnamese, Tagalog, or Malay..
• Mulesoft Certified Developer.
• Salesforce Certified Administrator.
• Oracle Integration Cloud Certified Professional (or equivalent Oracle integration certification).
• IBM Certified Specialist - Messaging (MQ) or IBM Certified Solution Implementer - App Connect (or equivalent IBM integration/middleware certification).
• Knowledge of Salesforce products and features, capabilities, best use, and deployment.
• Experience working with Enterprise-level customers..
• In summary, this Mulesoft CSM role at Salesforce requires a technically strong individual fluent in English and at least one specified Southeast Asian language, with excellent communication and relationship-building skills. They need significant experience with enterprise integration platforms (Mulesoft preferred, or equivalent Oracle/IBM stacks), ideally backed by relevant certifications. They must be passionate about customer success, proactive in their approach, and capable of navigating complex technical environments involving integration within the broader Salesforce ecosystem, particularly for large enterprise customers.LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience:

7 years required

Skills:

Production planning, SAP, Finance, English, Korean

Job type:

Full-time

• Demonstrable knowledge of SAP S/4HANA - either in Finance or Manufacturing/Production Planning & EAM or Supply Chain (warehousing, transportation or supply chain planning).
• Minimum 7 years experience in customer facing roles is essential - either implementation/technology consulting or presales/sales engineering roles.
• Demonstrable track record of successfully navigating complex digital solution presentations, adeptly handling technical challenges, and building collaborative bridges b ...
• Understanding of sales processes is required.
• Leadership skill (Solution or Project proposal, Project team, Internal Initiative etc) is added advantage (required for Digital Solution Advisor Senior Specialist).
• Experience in driving digital transformation in presales, advocating for the adoption of innovative digital tools, and steering teams through intricate digital sales cycles is imperative.
• Confident with topics like Cloud in the B2B environment, Hosted Services, and SaaS/ PaaS models, cloud-based commerce/ business networks.
• Knowledge and experience with competitive ERP solutions is an added advantage.
• Conversational fluency in English mandatory.
• Native Asian language skills required (Chinese, Korean, Japanese, Thai, Vietnamese). Additional language fluency is a bonus.
• Experience in working with customers across different countries is highly desirable.
• SAPCSCareers.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.

Skills:

Scrum, Python, Java

Job type:

Full-time

• Responsible for the definition, design, construction, testing, installation, modification, and maintenance of properly engineered World-Check Editorial workflows and business rule management.
• Engage with product owners, architects and other specialists you'll design world-class solutions to address our customer needs.
• Work with team members to analyze technical requirements, design options and complexity estimates, and agree how to deliver the requirements through participation in re ...
• Develop enterprise software, adhering to company standards and established software methodology.
• Build and maintain efficient, reusable, reliable and secure code based on User Stories.
• Actively participate in Scrum meetings, you'll give timely status updates on areas for which you are responsible.
• Inspect and adapt, finding innovative ways to make your team work more effectively through agile retrospectives and reviews.
• Essential Skills/Experience Required: Experience in AWS Server-less Technologies, Python, Java and SQL database technology is an advantage.
• Understanding of secure coding approaches and writing clean, readable code and reusable components.
• Familiar with continuous build and integration and code management tools (GitLab, Git Pipeline and Jenkins).
• Proven problem solving and interpersonal skills, both verbal and written.
• Full stack developer experienced (Optional).
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience:

5 years required

Job type:

Full-time

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 5 years of experience in operations, data center, or facility operations experience.
• 2 years of experience in critical facilities management, including facility, technical, and team management.
• Master's degree in a related Engineering field.
• Experience collaborating with other business units to meet company goals and standards.
• Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• Ability to set, prioritize, and achieve business objectives.
• At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.
• As a Data Center Facilities Manager, you will be responsible for leading a team in 24/7 Data Center operations. You will be responsible for working towards Service-level agreements (SLAs) with internal teams on uptime, efficiencies and cost. You will grow the campus team to meet the needs of the business, and leverage technical talent across the campus and identify key hiring needs for regional data centers.
• In this role, you will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs in emergency situations or abnormal conditions, you will manage data center performance issues and outages to minimize the recovery time from failures.
• Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
• Plan and execute campus operational budgets, expense forecasting and manage established budgets.
• Be responsible for meeting service level agreements (SLAs) with internal teams on uptime, efficiencies and cost.
• Lead efforts to integrate Google-wide strategy and execution with internal and external business partners.
• Empower your team through hiring, talent development, and career support. Integrate Google-wide strategy with internal and external partners, ensuring aligned goals.
• Implement and drive the safety culture at the site. Lead by example, deliver results, develop people, and build community.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

2 years required

Skills:

Atlas, Tableau, Salesforce, English

Job type:

Full-time

• Integration platform specialists monitoring and ensuring the completion of the technical and commercial onboarding leading to a Ready to sale status.
• End-to-End technical and operational ownership of the onboarding process for selected strategic connectivity partner accounts, including global hotel chain brands.
• Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping.
• Promote and maximize central framework agreements: persuade hotel decision-makers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.
• Responsible for the content completion and accuracy needed for correct client mapping: room names, PMS codes, images, description,.
• Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities.
• Offboarding to respective commercial team with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan).
• Time Allocation (expected, subject to periodicity): Assisting hotels in completing the ready to sale journey: rate plan creations, ARI update, integration: 35%.
• Commercial onboarding to First 10 confirmed bookings: 25%.
• Offboarding to frontline sourcing: 20%.
• Provide support to hotels during their early life stage for commercial, operational, financial queries: 20%.
• How we Measure Success: Days between new hotel request and first-booking status.
• Hotel NPS score on start of working with us .
• Implementation success.
• Producing hotels.
• New hotel sales.
• Requirements & Skills: Education: University degree (Tourism will be desirable).
• Languages: Native or bilingual level of the local language, very advanced level of Chinese and English.
• Experience: 2-4 years of experience.
• Knowledge: MS Office: advanced level.
• Atlas: Expert level.
• Tableau: Basic user level.
• Salesforce or any other CRM: Basic user level.
• Great opportunity to excel at any of the above tools through training and practice. Soft Skills: Organizational Skills, Customer focused, Attention to detail, Teamwork, Negotiation & Influencing, Continuous improvement, Analytical view, Initiative. You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work within an innovative, engaging, and multicultural environment where people is first. Having the opportunity to build strong and lasting business relationships and friendships from around the world. And with options for developing your career locally or within one of our beautiful working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful.
• working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Experience:

5 years required

Skills:

Sales, Business Development, Digital Marketing, English, Bahasa Indonesia

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Understanding of spreadsheets and the ability to use creative approaches to prove solutions through data, with a strong and refined analytical toolkit.
• Ability to deliver results under pressure.
• Excellent project management skills, with proficiency in advanced project management methodologies.
• Excellent organizational, influencing, and presentation skills.
• Ability to communicate in English and either Bahasa Indonesia, Vietnamese or Thai fluently, in order to communicate with and serve customers who are based in the Southeast Asia region.
• Businesses of all shapes and sizes rely on Google s unparalleled
• advertising solutions to help them grow in today's dynamic marketing
• environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• The Global Media Agencies partner with Google as our multipliers. Your knowledge of online media combined with your communication and problem-solving skills shapes how the newly formed Agency Function adds value to business via these agency partners. Using your influencing and data skills, you provide Google-caliber research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key agency partners and understand how our range of product offerings can grow our mutual business.
• As Account Manager for the Southeast Asia Large Customer Sales Agency Solutions team, you have the exciting opportunity to foster strong consultative projects and deliver leading strategic perspectives to Agency function. Google's Large Customer Sales (LCS) teams are strategic partners and
• industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Develop data driven strategies, translate strategic goals into actionable initiatives and operational plans for the Agency Function to fully unlock the potential for agency partners.
• Assist in building and maintaining agency business plans, and business processes for the assigned list of key partners, including preparing updates for LCS leadership regarding the impact and status of ongoing Agency initiatives.
• Strategize the operational improvement pillar and execute on it flawlessly. Develop strategic frameworks and recommendations to inform business decisions.
• Work within the team and partner managers to support agency solutions and strategies, by working cross-functionally including Sales Finance, Sales Operations, Marketing, and Product Specialists.
• Contribute strategically to the growth and direction of Google s products and services. Manage specific, time-bound projects related to product solutions and strategy including building compelling agency-first narratives, opportunity sizing, scaling pilots.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

1 year required

Job type:

Full-time

• Ingram Micro is a leading technology company for the global information technology ecosystem.
• With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
• Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.
• Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.
• Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.
• General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Skills:

Business Development, Negotiation, Teamwork, English

Job type:

Full-time

• Identify and target new potential and strategic partners.
• Build and tailor the right value proposition and product offering according to each partner needs.
• Work very closely with the Acquisition team to set-up the partner in our system and ensure effective and efficient conversion.
• Sign differentiation with existing partners Identify and target partners where there is potential business uplift via differentiated conditions tailored to each partner with a joint-value approach.
• Prioritize the hotels by the uplift potential value and work closely with commodity owner to align the approach externally.
• Understand the market landscape and trends to be able to present the right value proposition to the partner.
• Deep understanding of the SPA model (strategic partnership agreement) to be targeted as the ultimate differentiation.
• Negotiate differentiated conditions to ensure competitive advantages with key partners (Exclusive conditions, tailor contracting for key customers, SPA or SVC agreements, etc).
• Strategy implementation and delivery Implement and deploy the strategic plans agreed with the Regional Account developer Manager and aigned with the overall organizational goals and objectives.
• Work on strategic account planning by prioritising the right partner interactions at the right time.
• Deep understanding on customer needs, analyze competitor landscape and offerings as well as demand and potential conversion.
• Support the Ecosystem integration by tailoring the product offering to each partner's needs (Roiback, MKT products, Data, Insurance, etc).
• Product optimization via growth plans Understand the pipeline s potential and identify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel s or cluster's potential.
• Develop joint-plans with partners for long-term relationships.
• Identify key opportunities aligned with the partner s strategy to ensure growth (markets, lead times, volume growth in certain customer segments, etc).
• Collaboration Work very closely with the commodity, acquisition and differentiation teams towards mutual goals and objectives.
• Work closely with both teams on the transition of hotels and clusters to be moved to differentiated (strategic acquisitions, SPAs, etc)+.
• Work closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisition.
• Maintain close relationship with other account developer specialist to foster collaboration and best practice sharing.
• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc).
• Tools & Processes adoption Ensure the usage and adoption levels of the company tools or processes agreed with team leader.
• Active participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvement.
• Ensure continuity of the usage and adoption of tools and processes aligned with the company objectives.
• Collaborate with the decision on standarization across the region to ensure consistency and efficiency.
• Seemless transition Ensuring smooth transition when transferring a product to the diffeerntiated teams.
• Avoid business disruptions in the promise delivery to maintian customer trust and satisfaction.
• Effective communication between initial team within commodity and the differentiated team to transfer all relevant knowledge, insights, contacts and any necessary documentation.
• Identify and mitigate any potential risk associated to the transition.
• External relationships Develop and maintain relationships with external stakeholders, including customers and hotel partners.
• Support and set an example in front of the teams on a hotel consultative selling approach towards our key partners.
• Direct involvement in the negotiations, optimisation and acquisition with key strategic accounts in their region.
• Represent the company at industry events, conferences and trade shows.
• Requirements Capabilities: Market Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.
• Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.
• Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.
• Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.
• Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.
• Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.
• Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.
• Experience: Previous experience in commercial roles with direct contact with clients.
• Previous experience in contracting and negotiation with customers.
• Excellent in English spoken and written.
• Account planning.
• Account Growth Plans.
• Qualifications Bachelor's or master s degree in business administration, Tourism Management or similar.
• Proficient level of English and any additional language would be a plus.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.