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Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Experience:

No experience required

Skills:

Python, SQL, Database Administration, English, Thai

Job type:

Full-time

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.

Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Experience:

5 years required

Skills:

Compliance, Project Management, SAP, English

Job type:

Full-time

• OPERATIONS MANAGEMENT.
• Oversee day-to-day operations related to the e-commerce business, including order fulfillment, returns management, and ad-hoc support.
• Monitor the KPI performance of all online orders, both internal and platforms related.
• Ensure the e-commerce platform s technical functionality aligns with operational processes.
• TEAM LEADERSHIP & COLLABORATION.
• Collaborate with commercial, warehouse, and supply chain teams to ensure smooth operation.
• Work closely with marketing, merchandising, and IT teams to support campaign execution, promotional activities, and product launches.
• Lead operational meetings, review KPIs, and provide insights on ways to optimize processes and resolve operational bottlenecks.
• Share knowledge, train or mentor colleagues and 3PL to maintain high operational standards.
• Maintain strong relationships with 3PL and partners involved in the supply chain.
• PERFORMANCE TRACKING & REPORTING.
• Develop and maintain key performance indicators (KPIs) to measure the efficiency of operations.
• Analyze operational data to identify trends, potential risks, and opportunities for improvement.
• Provide regular reports and actionable insights to senior management regarding operational performance, challenges, and customer satisfaction metrics.
• Assist in managing budgets, cost controls, and forecasting for operational activities.
• PROCESS IMPROVEMENT & EFFICIENCY.
• Identify and implement operational process improvements on regular basis.
• Collaborate with IT and product teams to troubleshoot and resolve technical or operational challenges on timely manner.
• Leads the implementation of new e-commerce technologies, tools, platforms and operational improvement project.
• COMPLIANCE & REGULATION.
• Ensure compliance with internal compliance, local regulations/laws and industry standards related to ECOM operations.
• Bachelor s degree in business, E-Commerce, Supply Chain Management, or a related field. Master s degree is a plus.
• 5+ years of experience in e-commerce operations, preferably within the fashion retail industry/FMCG or third parties logistics service providers industry.
• Languages Proficiency in Thai and English (both spoken and written) at Business Level.
• Experience in a project management with a focus on ECOM operational excellence.
• Tech-Savvy, familiarity with e-commerce platforms (e.g., Shopee, Lazada, TikTok), inventory/warehouse/ transport management systems (SAP, WMS, TMS, Integrators such as Cresco/Interpret), and business intelligence tools (e.g., Power BI, Excel, SQL, KIBANA).
• Manage Relationship and Diversity.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Snr Specialist, eCOM Outbound and Return BRAND: LOCATION: Bangkok TEAM: Supply Chain & Sourcing STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 538228 DATE: Dec 9, 2025

Job type:

Full-time

• As a Specialist, you build brand loyalty and create owners of Apple products and services. You re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers needs, customizing recommendations to enrich their lives.
• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.
• Demonstrate Apple s values of inclusion and diversity in daily activities.
• Preferred Qualifications.
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple s core values.
• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.
• Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Skills:

Sales, Compliance

Job type:

Full-time

• Proactively identify prospects and new business opportunities.
• Structure, pitch, negotiate and close opportunities.
• Develop and complete a sales strategy for Customer Risk and Digital Identity within a territory.
• Provide insights and share thought leadership with senior stakeholders.
• Deliver excellent customer presentation and demonstrations.
• Qualifications and Experience: The role acts as a subject matter expert with a pursuit and sales focus - experience in like roles is necessary.
• The role is supported by Pre-Sales Specialists and Account Managers in the planning, prospecting, pitching and closing process - exposure to internal working relationships of this kind for a mutual client focused outcome is required.
• The role will benefit from a deep understanding of Risk and Compliance within regulated firms in Thailand.
• The role requires knowledge of processes for client onboarding, KYC, financial crime and payments is preferred, but can be learnt by the right talent.
• A proven track record in a quota bearing sales environment is preferred.
• Knowledge & Skill: You build great rapport, make connections, are personable and conversational with new people and business contacts.
• You have the ability to build deep knowledge of a complex subject but keep it simple enough for a customer.
• You can work on a diverse scope where analysis of situations requires skills and understanding of current industry themes and trends.
• You bring a broad perspective, can anticipate customer needs, assess customer requirements, and identify opportunities to work together.
• You are a creative thinker, a problem solver, a doer.
• You can think on your feet, analyse a situation and make quick fact-based decisions.
• People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience:

5 years required

Skills:

SAP

Job type:

Full-time

• Maintain and execute the order book according to the customer s expectations, ensuring the timely delivery of campaigns and launches.
• Oversee stock availability and order fulfillment for daily business operations, including allocation, phasing and redating.
• Monitor order book accuracy and cleansing as required, coordinating closely with the sales operations team.
• Availability (COTA/COTIF)Track and prioritize seasonal orders in cooperation with PSI and Inbound team.
• Responsible for COTA/OTIF reporting, understanding variance causes and identifying improvement actions.
• Produce order book-related reports to ensure transparency for on-time delivery projections.
• Establish and track Hard Launch processes, identifying critical supply chain constraints and actions to address them.
• RFC ManagementManage RFC updates, gap analysis, and action planning to meet targets.
• AllocationMaintain and update outbound lead times and calendar quarterly to ensure accurate delivery plans and calculations.
• Allocate stock to orders using SAP and other control systems, through overnight batch runs and ad hoc requests.
• Delivery Note (DN) ManagementCollaborate with channels to manage DN creation and execution, ensuring goods delivery adheres to service level agreements.
• Inventory ManagementManage DC inbound capacity with the Inbound team, aligning priorities across functions.
• Oversee inventory activities such as virtual stock transfers and physical inventory movements in SAP.
• Manage stock category movement to optimize inventory for sales.
• Project or othersParticipation in SAP workshops/upgrades and go-lives in regression testing within the Order Fulfilment area when required.
• REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS.
• University degree or equivalent education required.
• Minimum of 5 years of work experience, preferably in Supply Chain Management.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Senior Specialist, Orderbook Fulfillment BRAND: LOCATION: Bangkok TEAM: Supply Chain & Sourcing STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 538017 DATE: Dec 2, 2025

Experience:

1 year required

Job type:

Full-time

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the fu ...
• Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues.
• A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Experience:

3 years required

Skills:

Automation, Sales, Electrical Engineering, English

Job type:

Full-time

• Bangkok - Krung Thep Maha Nakhon - Thailand.
• Sales Specialist, Digital Connectivity & Power (DCP)
• We empower our people to stay resilient and relevant in a constantly changing world. We re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you d make a great addition to our vibrant international team.
• You can make a difference with. Drive Technical Sales Strategy & Quota: Own the technical sales strategy and meet the assigned indirect sales quota by identifying business potential, analyzing market trends, and defining the technology vision for the assigned portfolio.
• Enable Internal & External Teams: Empower internal and external sales teams by providing key technical insights, sales narratives, and a clear customer value proposition for the portfolio.
• Lead Technical Deal Structuring: Lead the technical aspects of deal structuring and closure, engaging directly with customers to align solutions with their technical and business requirements.
• Provide Competitive Positioning: Analyze the competitive landscape to articulate Siemens unique technical advantages and provide crucial competitive positioning insights for sales opportunities.
• Ensure Customer Adoption & Success: Facilitate customer onboarding, adoption, and satisfaction post-sale, ensuring a seamless handover to delivery teams to drive long-term customer retention.
• Your Defining Qualities Technical Educational Background: University degree in Telecommunication, IT, or Electrical Engineering or a closely related discipline.
• Network & Industrial Expertise: Minimum of 3-5 years of experience in a technical sales, presales, or consulting role, with a strong understanding of the IT/OT convergence and industrial automation infrastructure.
• Core Connectivity Proficiency: Expertise in Switching, Routing, and Wireless Communication (WLAN and Modem), particularly in Industrial Ethernet environments.
• Automation Platform Knowledge: Understanding in Industrial Automation platforms such as PLC, HMI, and SCADA systems to effectively integrate connectivity solutions.
• Advanced Technical Advantage: Experience with Cloud connectivity and Security (Design, project configuration, device configuration) along with Network Management (NMS) is a strong advantage.
• Mindset & Language: Growth mindset with a strong sense of ownership and accountability. Fluent English (spoken and written) is required.
• In return, we offer you: Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones.
• Attractive compensation and benefits.
• Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion.
• Endless possibilities and opportunities for progression and learning.
• Recruitment Process: CV Screening.
• A session with our recruiter to understand your motivation & your past experiences.
• 1-3 Business Interviews.
• Offer Stage.
• Join us and #TransformTheEveryDay! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
• Public Notice: Recruitment Fraud We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our [1] job portal for all Siemens job openings, and apply via the portal.