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Skills:

Data Analysis, Industry trends

Job type:

Full-time

• Loyalty Program Strategy: Develop a comprehensive loyalty program strategy using tools such as AIS Points, Serenade, and the myAIS app. Your goal is to enhance customer engagement.
• Data Analysis: Analyze customer behavior and transaction data to identify patterns and opportunities for loyalty initiatives.
• Segmented Marketing: Create segmented marketing strategies to target specific customer groups with personalized offers and communications.
• Strategic Partnerships: Establish and maintain partnerships with external businesses to enhance loyalty program offerings and expand market reach.
• Collaboration: Work closely with marketing, sales, and customer service teams to integrate loyalty strategies across all customer touchpoints.
• Performance Measurement: Measure and report on the effectiveness of loyalty programs, adjusting strategies based on data-driven insights.
• Innovation: Stay informed about industry trends and competitor loyalty initiatives to continually innovate and improve our loyalty offerings.
• Education: Bachelor s degree in Marketing, Business Administration, Economics, or a related field; Master s degree preferred.
• Experience: Minimum of 5 years in a strategic role focused on customer loyalty, preferably within telecommunications or banking sectors.
• Track Record: Proven success in developing and managing customer loyalty programs.
• Analytical Skills: Strong analytical skills with experience in data analysis and customer segmentation.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and engage diverse stakeholders.
• Proficient in CRM, data analysis tools, and loyalty management platforms.

Skills:

Social media, Project Management, English

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Interior Design, AutoCAD, SketchUp

Job type:

Full-time

• ออกแบบและบริหารจัดการพื้นที่สำนักงานของ AIS และบริษัทในเครือ ภายใต้แนวคิด New Normal Workplace ที่เน้นความยืดหยุ่น ความปลอดภัย และประสิทธิภาพในการใช้งาน.
• วางแผนและออกแบบแปลนพื้นที่ (Layout), ภาพ Perspective, 3D Visualization และ Drawing จนจบกระบวนการ พร้อมคำนวณปริมาณงาน ประเมินราคา และตรวจสอบ BOQ อย่างแม่นยำ.
• ควบคุมคุณภาพงานก่อสร้างและปรับปรุงพื้นที่ ตั้งแต่เริ่มต้นจนแล้วเสร็จ พร้อมแก้ไขปัญหาหน้างานให้เป็นไปตามแผนงาน.
• บริหารจัดการข้อมูล Space Management เพื่อใช้ในการวิเคราะห์และพัฒนาพื้นที่สำนักงานให้ตอบโจทย์โครงสร้างองค์กรและการเติบโตในอนาคต.
• ประสานงานกับฝ่ายอาคาร, ฝ่ายทรัพยากรบุคคล และผู้ใช้งาน (User) เพื่อออกแบบพื้นที่ที่ตอบโจทย์ทั้งฟังก์ชันและประสบการณ์ของพนักงาน.
• มีบทบาทสำคัญในการสื่อสารและบริหารความคาดหวังของพนักงานในช่วงเวลาของการเปลี่ยนแปลงพื้นที่ทำงาน.
• คุณสมบัติที่เรามองหาปริญญาตรีในสาขา Architecture, Interior Design, Property Management หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในการออกแบบพื้นที่สำนักงานหรือพื้นที่เชิงพาณิชย์ พร้อมเข้าใจแนวคิด Workplace Strategy.
• ใช้โปรแกรมออกแบบได้อย่างคล่องแคล่ว เช่น AutoCAD, SketchUp, V-Ray, Revit, 3D Max, Photoshop, Illustrator.
• มีทักษะการสื่อสาร การประสานงาน และการแก้ไขปัญหาเฉพาะหน้าได้ดี.
• ใส่ใจในรายละเอียด และสามารถทำงานภายใต้ข้อจำกัดของเวลาและงบประมาณได้อย่างมีประสิทธิภาพ.
• ทำไมต้องร่วมงานกับเรา?คุณจะได้เป็นส่วนหนึ่งของการออกแบบ อนาคตของการทำงาน ให้กับองค์กรเทคโนโลยีชั้นนำของประเทศ.
• ได้ร่วมงานกับทีมที่เปิดกว้างทางความคิด พร้อมสนับสนุนไอเดียใหม่ ๆ.
• มีโอกาสพัฒนาทักษะทั้งด้านการออกแบบและการบริหารโครงการในระดับองค์กร.

Experience:

No experience required

Skills:

Python, SQL, Database Administration, English, Thai

Job type:

Full-time

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.

Job type:

Full-time

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Job type:

Full-time

• Translate customer vision and strategies to meaningful projects and value added activities. Overall responsible for determining the right projects that lead to the desired solution. He shall be involved in the process of overseeing several related projects.
• Prepare the business cases / proposals on behalf of the company for clients.
• Lead planning and execution of requested or emergency process mandated/requested by clients.
• Participate in the investigation on matters affecting the client. Ensures all incidents related reports are reviewed and consolidated (summarized) prior to submission to the client. In case of any deviation affecting client, ensure appropriate action plans are set and implemented with results recorded.
• Build and maintain relationship with the client. Ensure client receives timely feedback on any concerns. As appropriate, provide analysis on behalf of the client.
• Manage regular departmental meetings to review processes, performance and issues. Manage and evaluate staffing requirements and conduct people development programs.
• Qualifications:Bachelor or Master Degree in relate field.
• Minimum 10 years of working experience in business development.
• At least 5-7 years of working experience as BD or Key Account Specialist in Logistics industry required.
• Experienced in providing warehouse or transport.
• Project management with strategic thinking skills.
• Negotiation skills.
• Good presentation skill and ability to communicate in English well.
• K. Kansiran.
• Office of Human Capital
• HAVI LOGISTICS (THAILAND) CO.,LTD.
• 363 Moo 17, Bangna-Trad Road, KM.23, Bang Sao Thong Subdistrict, Bang Sao Thong District, Samut Prakan 10570, Thailand.

Experience:

3 years required

Skills:

Data Analysis, Creativity, Project Management, English

Job type:

Full-time

• The position focuses on creating a work environment that promotes wellbeing, satisfaction, and productivity among employees.
• The specialist will develop and execute strategies that align with organizational values and objectives to create meaningful employee experiences at every touchpoint of the employee lifecycle.
• Knowledge/Skills/Competencies.
• Excellent Communication Skills - Strong verbal and written communication abilities in both Thai and English, including effective presentation skills.
• HR Fundamentals - Basic knowledge of HR policies and practices, organizational development, and labor laws.
• Data Analysis - Ability to collect, analyze, and interpret data from employee surveys and other metrics to improve employee experience strategies.
• Creativity and Innovation - Capability to generate new ideas and approaches to create compelling workplace experiences.
• Project Management - Ability to plan, organize, and execute projects efficiently from start to finish.
• HR Technology Understanding - Knowledge of HR software and tools that can enhance employee experience.
• Collaboration - Ability to work effectively with teams and departments to develop and implement initiatives.
• Organizational Culture Awareness - Capability to understand and promote organizational culture through programs and activities.
• Change Management - Ability to support and drive organizational change.
• Customer Experience (CX) Understanding - Ability to apply customer experience principles and concepts to employee experience strategies.
• Typical Experience.
• Certifications in Employee Experience or HR Analytics is an advantage.
• 3-5 years of experience in Human Resources, Organizational Development, or Customer Experience.
• Experience in designing and implementing Employee Engagement or Organizational Development initiatives.
• Experience using tools to measure and analyze employee engagement.
• Project management experience and ability to work with multiple stakeholders.
• Experience in developing and implementing internal communication strategies.
• Experience working with HR tools and technologies such as HRIS and Employee Survey Platforms is an advantage.
• Typical Education.
• Bachelor's degree or higher in Human Resource Management, Organizational Psychology, Organizational Development, or related field.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Skills:

Sales, Product Development, Quality Assurance

Job type:

Full-time

• Act as the internal subject matter expert for a designated category, possessing in-depth knowledge of product quality, market characteristics, seasonal availability, and technical specifications.
• Provide expert guidance and support to both internal teams and external customers.
• Develop and deliver comprehensive training sessions for the field sales force on new and existing products.
• Educate sales team on key sourcing practices, product features and benefits, and effective strategies for leveraging vendor and supplier relationships to drive sales.
• Proactively monitor and analyze market trends, including consumer preferences, new product innovations, and shifts in supply chain dynamics.
• Regularly assess the quality, pricing, and strategies of competitors to inform our own business and pricing decisions.
• Identify, develop, and manage a portfolio of high-value customers. Formulate and execute targeted promotional campaigns and programs to increase sales volume and profitability within this customer segment.
• Cultivate and maintain strong working relationships with key suppliers and vendors.
• Collaborate to ensure a consistent and high-quality product supply, negotiate favorable terms, and explore opportunities for exclusive product development or promotions.
• Bachelor's degree in a related field (e.g., Business, Supply Chain, Food Science) preferred.
• A minimum of 5 years of experience in sales, category management, or product management, with a proven track record of success in a food service, wholesale, or distribution environment.
• Significant years of experience in a product specialist or technical role, with a track record of successfully influencing sales teams and business outcomes.
• Proven, deep-level expertise in a specific food category with a solid understanding of food science, quality assurance, and supply chain dynamics.
• Advanced Problem-Solving: Ability to analyze complex issues and provide clear, effective solutions.
• Strategic Influence: Proven ability to build credibility and influence senior stakeholders without direct authority.
• Traits: Exceptionally detail-oriented, highly credible, and an outstanding communicator capable of presenting to large groups and senior management.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Skills:

Usability Testing

Job type:

Full-time

• Governs all designs and direction to ensure intuitive & innovative solution and drive consistency following established design principles, guidelines & patterns for all Krungsri Mobile app s squads.
• Leads and executes experience activities, results and artifacts, including customer journey maps and personas, empathy maps, service design blueprints, content strategy, information architectures, experience ecosystem maps, storyboards, and aspirational experience narratives.
• Team up with User Researchers and CX to maintain consistency for all Krungsri s touchpoints.
• Assesses and optimizes the performance of new and existing features by conducting/participating usability testing and interpreting analytic data.
• Identify emerging opportunities for improving the user experience of core journeys in the mobile app.
• Identify the root causes of wider customer experience issues and help teams tackle them.
• Using your holistic view of the whole application to bridges between different parts of the sub-module on Application to create seamless experience for the customer.
• Apply now if you have these advantages.
• Bachelor's degree in marketing, communications, advertising, Business management, Business Administration, or in a related field preferred.
• At least 5 years' experience as a customer experience specialist, or a similar customer support role on the Mobile application. (Need to deliver in HTML, frontend format).
• Mobile Banking experience is a must **.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skill.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (2 days in office per week).
• Unbelievable benefits such as attractive bonuses and many more..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

Experience:

5 years required

Job type:

Full-time

Proficiency in HTML, CSS, JavaScript, and app development frameworks Quality Assurance, the shop app features, functionalities and content accuracy. Schedule projects, resources and reports. Collaborates with cross-functional with the development of the shop app in both the regional and local. Skills and Qualifications Bachelor in marketing, business administration or related fields. 3 to 5 years of experience in eCommerce app operation, marketing, and service planning. Experience in customer experience, user experience enhancement projects. Exceptional interpersonal skill and team ...

Skills:

Sales, Compliance

Job type:

Full-time

• Proactively identify prospects and new business opportunities.
• Structure, pitch, negotiate and close opportunities.
• Develop and complete a sales strategy for Customer Risk and Digital Identity within a territory.
• Provide insights and share thought leadership with senior stakeholders.
• Deliver excellent customer presentation and demonstrations.
• Qualifications and Experience: The role acts as a subject matter expert with a pursuit and sales focus - experience in like roles is necessary.
• The role is supported by Pre-Sales Specialists and Account Managers in the planning, prospecting, pitching and closing process - exposure to internal working relationships of this kind for a mutual client focused outcome is required.
• The role will benefit from a deep understanding of Risk and Compliance within regulated firms in Thailand.
• The role requires knowledge of processes for client onboarding, KYC, financial crime and payments is preferred, but can be learnt by the right talent.
• A proven track record in a quota bearing sales environment is preferred.
• Knowledge & Skill: You build great rapport, make connections, are personable and conversational with new people and business contacts.
• You have the ability to build deep knowledge of a complex subject but keep it simple enough for a customer.
• You can work on a diverse scope where analysis of situations requires skills and understanding of current industry themes and trends.
• You bring a broad perspective, can anticipate customer needs, assess customer requirements, and identify opportunities to work together.
• You are a creative thinker, a problem solver, a doer.
• You can think on your feet, analyse a situation and make quick fact-based decisions.
• People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.