เงื่อนไขการค้นหา

ทักษะ:

Marketing Strategy, Market Research, Social media, Leadership Skill

ประเภทงาน:

งานประจำ

• Define and execute a full-funnel marketing strategy that drives brand awareness, customer acquisition, and retention.
• Lead and mentor a high-performing marketing team across brand, content, digital, and performance channels.
• Own the marketing budget and ensure optimal allocation across campaigns to maximize ROI. Performance Marketing.
• Plan, launch, and optimize paid media campaigns across major social media and other platforms.
• Monitor performance metrics (CAC, LTV, ROAS, CTR, etc.), uncover insights, and adjust tactics to achieve aggressive growth targets.
• Implement attribution models and reporting systems to track user journeys from impression to enrollment. Brand & Content Marketing.
• Build a compelling brand narrative aligned with our mission, values, and product positioning.
• Develop integrated content strategies (blog, video, email, social) that resonate with parents and students in different markets.
• Oversee campaign creative direction and messaging consistency across channels. Customer & Market Insights.
• Conduct market research, customer segmentation, and competitive analysis to identify opportunities and inform strategy.
• Work closely with Product, Sales, and Academic teams to understand the customer journey and ensure a consistent user experience. Cross-Functional Collaboration.
• Partner with Product, Sales, and Operations to support go-to-market launches, improve user acquisition flows, and enhance customer retention.
• Collaborate with regional teams to localize campaigns and grow user bases in key markets.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Negotiation, Leadership Skill

ประเภทงาน:

งานประจำ

• Develop regional business strategies aligned with company goals.
• Manage sales, profit, and business growth within the assigned region.
• Expand customer base across hospitals, laboratories, government agencies, and medical schools.
• Identify new business opportunities and market potential in the region.
• Strategic Customer & KOL Relationship Management.
• Build strong relationships with key customers and Key Opinion Leaders (KOLs).
• Present healthcare solutions through consultative selling.
• Position the company as a Healthcare Solution Partner, not just a product distributor.
• Cross-functional Team Leadership.
• Clinical Application Specialist.
• Service Engineer.
• Customer Success.
• Sales Team.
• Develop team capabilities and build an ownership-driven working culture.
• Installed Base & Recurring Revenue Management.
• Drive reagent and consumable sales growth.
• Increase customer utilization of installed instruments.
• Identify upsell and cross-sell opportunities with existing customers.
• Improve customer retention and build long-term partnerships.
• Healthcare Market & Network Development.
• Collaborate with hospitals and government agencies on healthcare projects.
• Organize workshops, CME, clinical education, and customer engagement activities.
• Develop and strengthen regional KOL networks.
• Key KPIs.
• Regional sales and profitability.
• Installed base growth.
• Reagent / consumable growth.
• Customer retention rate.
• Customer satisfaction score.
• Clinical adoption rate.
• Team development progress.
• Healthcare partnership and KOL network development.
• Job QualificationsEducation.
• Medical Technology.
• Medical Science.
• Biotechnology.
• Nursing.
• Business Administration.
• Or related fields.
• MBA is a plus.
• Experience.
• 8-15 years of experience in Medical Device, Diagnostics, Healthcare Solutions, or Laboratory business.
• Experience in sales team or business team management.
• Experience in Molecular Diagnostics, Blood Bank, or Women's Health is highly preferred.
• Business Skills.
• Strategic thinking.
• Consultative selling.
• Business development.
• Negotiation skills.
• Stakeholder management.
• Leadership Skills.
• Leadership.
• Coaching & mentoring.
• Team management.
• Change management.
• Technical / Clinical Knowledge.
• Understanding of laboratory workflows.
• Understanding of healthcare business and hospital ecosystem.
• Ability to communicate effectively with physicians, laboratory teams, and healthcare professionals.
• Has strong leadership and ownership.
• Thinks strategically and acts commercially.
• Enjoys building new business opportunities.
• Builds strong relationships with hospitals, KOLs, and stakeholders.
• Understands healthcare solutions and laboratory workflows.
• Can lead cross-functional teams in a fast-moving environment.
• Has a growth mindset and adapts quickly to market changes.
• You prefer a traditional sales role focused only on closing deals.
• You are uncomfortable managing cross-functional teams.
• You dislike building long-term customer and KOL relationships.
• You are not comfortable with clinical or technical healthcare solutions.
• You avoid business ownership, market development, or strategic planning.
• You prefer routine work without regional business accountability.

ทักษะ:

Architecture

ประเภทงาน:

งานประจำ

• การกำหนดกลยุทธ์และสถาปัตยกรรม AI.
• กำหนดวิสัยทัศน์ กลยุทธ์ และแผนพัฒนา AI Platform Architecture ให้สอดคล้องกับทิศทางธุรกิจของบริษัท.
• ออกแบบสถาปัตยกรรมระบบ AI แบบครบวงจร ตั้งแต่การรับข้อมูล การประมวลผล การฝึกโมเดล การนำโมเดลขึ้นใช้งานจริง จนถึงการติดตามประสิทธิภาพ.
• กำหนดมาตรฐานด้าน Application Architecture, Data Architecture, Model Architecture, API และ Integration.
• ออกแบบระบบให้รองรับการทำงานแบบ Cloud, On-premises, Edge AI และ Hybrid Architecture.
• วางแผนให้ระบบสามารถรองรับผู้ใช้งาน กล้อง อุปกรณ์ IoT และปริมาณข้อมูลที่เพิ่มขึ้นได้อย่างมีประสิทธิภาพ.
• ประเมินและคัดเลือกเทคโนโลยี AI, Framework, Cloud Service, Database และโครงสร้างพื้นฐานที่เหมาะสม.
• การพัฒนาและบริหาร AI Platform.
• กำกับดูแลการพัฒนาแพลตฟอร์ม AI ให้เป็นระบบกลางที่สามารถนำกลับมาใช้กับผลิตภัณฑ์หรือโครงการต่าง ๆ ของบริษัทได้.
• ออกแบบระบบสำหรับ Model Training, Model Registry, Model Deployment, Version Control และ Model Monitoring.
• กำหนดแนวทาง MLOps และ DevOps เพื่อให้การพัฒนา ทดสอบ และนำระบบขึ้นใช้งานจริงมีมาตรฐาน.
• ดูแลการเชื่อมต่อ AI Platform กับกล้อง CCTV, AI Box, IoT Gateway, Dashboard, Web Application, Mobile Application, LINE Notification และระบบของลูกค้า.
• กำกับการออกแบบ API และ Microservices ให้ปลอดภัย มีประสิทธิภาพ และสามารถขยายระบบได้.
• ควบคุมประสิทธิภาพ ความเสถียร และความพร้อมใช้งานของแพลตฟอร์มตาม Service Level Agreement (SLA).
• การบริหารข้อมูลและวงจรชีวิตโมเดล AI.
• วางโครงสร้าง Data Pipeline สำหรับการรวบรวม จัดเก็บ ทำความสะอาด และประมวลผลข้อมูล.
• กำหนดมาตรฐานด้าน Data Quality, Data Governance, Data Labeling และสิทธิ์การเข้าถึงข้อมูล.
• กำกับดูแลกระบวนการฝึก ทดสอบ ประเมิน และนำโมเดล AI ไปใช้งานจริง.
• กำหนดเกณฑ์วัดประสิทธิภาพของโมเดล เช่น Accuracy, Precision, Recall, F1-score, False Alarm Rate และ Processing Latency.
• ติดตามปัญหา Model Drift, Data Drift และประสิทธิภาพของโมเดลหลังนำขึ้นใช้งาน.
• วางแผนปรับปรุงหรือฝึกโมเดลใหม่ให้เหมาะสมกับสภาพแวดล้อมและข้อมูลของแต่ละโครงการ.
• ความมั่นคงปลอดภัยและการกำกับดูแล AI.
• กำหนดมาตรฐานด้าน Cybersecurity, Data Privacy, Access Control, Encryption, Logging และ Audit Trail.
• ดูแลให้การเก็บ ใช้ และประมวลผลข้อมูลเป็นไปตามพระราชบัญญัติคุ้มครองข้อมูลส่วนบุคคล (PDPA) และข้อกำหนดที่เกี่ยวข้อง.
• ประเมินความเสี่ยงของระบบ AI รวมถึงความถูกต้อง ความโปร่งใส อคติของโมเดล และผลกระทบต่อผู้ใช้งาน.
• จัดทำแนวทาง AI Governance และ Responsible AI สำหรับผลิตภัณฑ์และบริการของบริษัท.
• ประสานงานกับฝ่าย IT, Cybersecurity, Legal, Compliance และ Internal Audit ในการตรวจสอบระบบ.
• การบริหารทีมและโครงการ.
• บริหารและพัฒนาทีม AI Architect, AI/ML Engineer, Data Engineer, Software Engineer และ MLOps/DevOps Engineer.
• กำหนดเป้าหมาย แผนงาน ทรัพยากร ระยะเวลา และงบประมาณของโครงการ.
• มอบหมายงาน ติดตามความคืบหน้า ประเมินผล และแก้ไขอุปสรรคของทีม.
• จัดทำมาตรฐานการพัฒนาระบบ เช่น Coding Standard, Architecture Review, Code Review, Testing และ Documentation.
• ส่งเสริมการถ่ายทอดองค์ความรู้ การพัฒนาทักษะ และการทดลองเทคโนโลยีใหม่ภายในทีม.
• บริหารผู้ให้บริการภายนอก ที่ปรึกษา และพันธมิตรด้านเทคโนโลยี.
• การสนับสนุนธุรกิจและลูกค้า.
• ร่วมกับฝ่ายขาย Pre-sales ฝ่ายผลิตภัณฑ์ และฝ่ายปฏิบัติการในการออกแบบโซลูชันให้ตรงกับความต้องการของลูกค้า.
• วิเคราะห์ความเป็นไปได้ทางเทคนิค จัดทำ Solution Architecture และประเมินทรัพยากรของโครงการ.
• สนับสนุนการจัดทำ Proposal, Scope of Work, Technical Specification, Bill of Materials และต้นทุนระบบ.
• นำเสนอแนวทางทางเทคนิคต่อผู้บริหาร ลูกค้า และพันธมิตรทางธุรกิจ.
• กำกับดูแลการทำ Proof of Concept (POC), Pilot Project และการส่งมอบระบบให้เป็นไปตามขอบเขตและเกณฑ์การยอมรับงาน.
• วิเคราะห์ปัญหาเชิงสถาปัตยกรรมและกำหนดแนวทางแก้ไขสำหรับระบบที่ใช้งานจริง.
• อำนาจหน้าที่.
• เสนอและกำหนดมาตรฐานด้านสถาปัตยกรรม AI และเทคโนโลยีที่เกี่ยวข้อง.
• พิจารณาอนุมัติ Technical Design และ Solution Architecture ก่อนเริ่มพัฒนา.
• เสนอการเลือกใช้ Cloud Platform, AI Framework, Infrastructure และเครื่องมือสำหรับการพัฒนาระบบ.
• ประเมินและเสนอแผนการลงทุนด้านเทคโนโลยีและทรัพยากรของโครงการ.
• ระงับหรือเสนอให้ปรับปรุงการนำระบบขึ้นใช้งาน หากพบความเสี่ยงด้านความปลอดภัย ความเสถียร หรือคุณภาพ.
• ประเมินผลการปฏิบัติงานและเสนอแผนพัฒนาบุคลากรภายในทีม.
• การศึกษา.
• ปริญญาตรีขึ้นไป สาขาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ วิศวกรรมซอฟต์แวร์ ปัญญาประดิษฐ์ วิทยาการข้อมูล หรือสาขาที่เกี่ยวข้อง.
• หากสำเร็จการศึกษาระดับปริญญาโทด้าน AI, Computer Science, Data Science หรือ Technology Management จะได้รับการพิจารณาเป็นพิเศษ.
• ประสบการณ์.
• มีประสบการณ์ด้าน Software Architecture, Solution Architecture, Data Platform หรือ AI/ML อย่างน้อย 8 ปี.
• มีประสบการณ์บริหารทีมเทคนิคหรือดำรงตำแหน่งหัวหน้าทีมอย่างน้อย 3 ปี.
• มีประสบการณ์ออกแบบและนำระบบ AI หรือ Data Platform ขึ้นใช้งานจริงในระดับ Production.
• หากมีประสบการณ์ด้าน Computer Vision, CCTV Analytics, Edge AI, IoT, Smart Building หรือ Cybersecurity จะได้รับการพิจารณาเป็นพิเศษ.
• ความรู้และทักษะทางเทคนิค.
• มีความเข้าใจ AI, Machine Learning, Deep Learning, Computer Vision และ Generative AI.
• มีความรู้ด้าน Python และ Framework เช่น PyTorch, TensorFlow หรือเครื่องมือที่เกี่ยวข้อง.
• มีความเข้าใจ Cloud Architecture เช่น AWS, Microsoft Azure หรือ Google Cloud Platform.
• มีความรู้ด้าน Container, Docker, Kubernetes, CI/CD, DevOps และ MLOps.
• มีความเข้าใจ Microservices, REST API, Event-driven Architecture และ System Integration.
• มีความรู้ด้านฐานข้อมูล SQL, NoSQL, Data Lake, Data Warehouse และ Streaming Data.
• มีความรู้ด้านระบบเครือข่าย Cybersecurity และการรักษาความปลอดภัยของข้อมูล.
• สามารถจัดทำ Architecture Diagram, Technical Specification และเอกสารประกอบระบบได้.
• สามารถสื่อสารภาษาอังกฤษเชิงเทคนิคได้ดี.

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Business Development, Procurement, Recruitment, Leadership Skill, Teamwork

ประเภทงาน:

งานประจำ

• key role.
• in the Thailand team. The Head of Sales is responsible for leading and executing the strategy for the business in Thailand, driving new order and revenue growth, market share expansion, and long-term customer relationships across public and private healthcare segments. This role leads the sales organization and works closely with Marketing, Business Development, Service, Applications, and Regional HQ to deliver sustainable business results. Your Role: Define and deliver national sales strategy and a ...
• in Detail: Sales Strategy & Business Growth Define and execute the national sales strategy for the entire portfolio (e.g. CT, MRI, X-ray, Ultrasound, Molecular Imaging, Advanced Therapies, Digital, and Enterprise Services Value Partnerships). Ensure a high level of market transparency. Deliver annual sales targets (orders, revenue) in line with company objectives. Develop short- and long-term growth plans for key modalities, accounts, and market segments. Identify new business opportunities, including emerging hospital groups, greenfield projects, and replacement markets. Key Account & Customer Management Own senior relationships with major hospital groups, leading private hospitals, and key public sector stakeholders. Lead engagement together with the Government Affairs with Ministry of Public Health (MOPH), medical schools, and large public tenders. Ensure high levels of customer satisfaction and long-term account retention. Sales Team Leadership Lead, coach, and develop the national sales team (sales managers, account managers, clinical sales specialists as applicable). Build a strong sales culture focused on accountability, collaboration, and ethical business conduct. Ensure succession planning and talent development within the sales organization. Partner Channels Ensure alignment between direct sales and partner channels to avoid conflicts and maximize market coverage. Your Expertise: Bachelor's degree in Business, Engineering, Life Sciences, or related field. Minimum 10 - 15 years of sales experience in medical imaging, medical devices, or healthcare technology. Proven leadership experience managing national or large multi-region sales teams. Strong understanding of the Thailand healthcare landscape, including private hospital groups, public sector procurement, and tender processes. Track record of managing complex, high-value capital equipment deals. Experience working with regional or multinational organizations is preferred. Fluent in Thai and English (written and spoken). Willing and able to travel across the region and globally as required. Your Cultural Fit: Our unique team spirit is built on embracing diverse perspectives, encouraging open debate, and having the courage to challenge conventional thinking. Change is constant in our industry, and we strive to lead that change rather than simply react to it. We encourage individuals to seek out, implement, and celebrate their best ideas, fostering a culture of innovation and continuous improvement. You consistently demonstrate the ability to drive a strong culture of collaboration and teamwork, both within the sales organization and across functions and regions. You build effective partnerships, leverage diverse viewpoints to achieve common goals, and contribute to a positive and inclusive working environment. In addition, you communicate clearly and effectively with regional and global senior management, ensuring alignment, transparency, and engagement across all levels of the organization. To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-th.
• We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Market Strategy & Project Origination.
• Initiate and lead the.
• renewable energy business and project development activities., identifying market opportunities and structuring projects to align with company objectives.
• Develop and implement.
• strategic plans.
• to explore new business opportunities, initiate customer engagement, and drive project development.
• Identify and initiate.
• greenfield and brownfield renewable energy projects., ensuring market viability and regulatory compliance.
• Establish and strengthen relationships with.
• government agencies, utilities, landowners, investors, EPC contractors, and technology providers.
• to support project development.
• Draft, review, negotiate, and finalize.
• commercial terms and agreements.
• with.
• customers, business partners, financial institutions, contractors, and relevant government authorities.
• Leverage existing industry connections and.
• internal corporate relationships.
• to drive business expansion through strategic partnerships.
• Project Development & Execution.
• Draft, review, negotiate, and finalize.
• commercial terms and agreements including PPA, MOU, JDA, SHA, etc.
• with.
• customers, business partners.
• and other stakeholder(s) relevant to project development.
• Oversee the.
• end-to-end development process.
• of utility-scale solar projects, including site acquisition, permitting, contract negotiations, construction and financing.
• Work closely with.
• engineering, finance, and legal teams.
• to ensure the technical, financial, and regulatory aspects of projects are aligned for seamless execution.
• Coordinate among.
• internal and external stakeholders.
• regarding technical feasibility, financing strategies, regulatory requirements, and permitting processes.
• Ensure project timelines and budgets are met, proactively managing risks and resolving development challenges.
• Risk Management & Industry Insights.
• Conduct comprehensive.
• risk assessments.
• for each project, providing detailed analysis and mitigation strategies to senior management.
• Stay informed about.
• industry trends, regulatory updates, and emerging technologies.
• to identify growth opportunities in the renewable energy market.
• Bachelor's or master's degree in business administration.
• Engineering, Economics., or a related field.
• Proven experience in business development.
• within.
• utility-scale or large-scale renewable energy projects.
• Strong understanding of.
• power purchase agreements (PPAs), permitting processes, and regulatory frameworks.
• in.
• Southeast Asia.
• Expertise in.
• negotiating and structuring commercial agreements.
• with various stakeholders.
• Ability to work cross-functionally with.
• engineering, legal, and financial teams.
• to drive project success.
• Strong analytical and problem-solving skills, with a.
• risk management mindset.
• to assess market challenges and opportunities.
• Willingness to travel.
• as required for project site visits, partner meetings, and industry engagements.

ทักษะ:

Financial Reporting, Financial Analysis, Risk Management, Accounting, Leadership Skill

ประเภทงาน:

งานประจำ

• Financial Strategy: Develop and implement financial strategies to support the company's goals and objectives in Indonesia. Budgeting and Forecasting: Oversee the preparation of Indonesia's budgets and financial forecasts, ensuring accuracy and alignment with company targets. Financial Reporting: Ensure timely and accurate financial reporting, including monthly, quarterly, and annual reports. Compliance: Ensure compliance with local and international financial regulations and standards. Risk Management: Identify and manage financial risks, developing strategies to mitigate these ris ...
• Preferred Skills.
• Min 10 years of relevant experience Strong knowledge of financial management, accounting principles, and financial regulations. Excellent analytical and problem-solving skills. Outstanding communication and leadership skills. High degree of professional ethics, integrity, and responsibility. Proven ability to manage multiple stakeholders and complex financial matters. Experience in managing finance operations in Indonesia. Strong network within the finance and regulatory sectors in Indonesia. Demonstrated leadership abilities and experience in a senior finance role.

ทักษะ:

Business Development, Product Development, Leadership Skill, English

ประเภทงาน:

งานประจำ

Responsibilities; Strategy & Leadership: Develop and execute a comprehensive local broker distribution strategy aligned with the company's overall business objectives, while leading and mentoring the broker sales team to deliver sustainable growth. Broker Relationship Management: Establish and maintain strong, long-term relationships with key local brokers and intermediaries by acting as the primary point of contact for strategic partners. Drive engagement through regular communication, negotiate mutually beneficial agreements including commission structures and service standards, ...

ทักษะ:

Business Development, Product Development, Leadership Skill

ประเภทงาน:

งานประจำ

Manage Travel insurance portfolio to continue sustainable growth Strategically grow Travel portfolio through various distribution channels including Direct to Consumer (DTC), OTA, Group business, and Agency to stay on top of the market Work clsoely with Business Development team to win more business partners a Manage Travel business partners effectively to foster partner's relationship Deliver operational and service commitment for best customer experience Oversee cost optimization to ensure profitability and sustainability from DTC channel and develop strong proposition to win ove ...

ทักษะ:

Business Development, Teamwork, English, Thai

ประเภทงาน:

งานประจำ

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• Meaningful Work From Day One.
• The Head of Sales is responsible for managing the sales function of both Modern Trade, Traditional trade, and Sales Operations function in our Thailand business. A core responsibility is to continuously measure and evaluate sales team capabilities and performance to ensure commercial growth and development for the brands within the B-F portfolio across all channels. This role requires effective stakeholder management, connecting and collaborating with internal cross function teams, Regional and Global Stakeholders and external business partners. This is a leadership role and is part of Brown Forman's SEA Leadership Team.
• What You Can Expect.
• Develop and steer commercial strategies and key priorities for B-F Thailand, advocating advancement of commercial excellence and overseeing the successful delivery of business initiatives.
• Lead the sales team in ensuring that the annual volume, revenue, margin & market share objectives overall and by brand & channel are met.
• Lead in the commercial talent development and performance grounded in Brown Forman's core values of integrity, collaboration, excellence, trust, and mutual respect.
• Partner the General Manager and cross-functional leaders on the development of business & portfolio strategies, yearly budgets and quarterly projections, trade terms, price structures, and profit margins.
• Identify and resolve commercial and operational challenges, overseeing its execution with a commitment to advance commercial expansion and elevate the brand portfolio in Thailand.
• Foster impactful connections and influence with external commercial partners while cultivating collaborative relationships across local and global internal teams, especially with Divisional and Regional Commercial teams.
• Oversee planning, allocation and management of commercial investments through the integrated business planning process.
• Ensure the quality and clarity of annual channel & customer plans and preparations for key customer negotiations. Provide oversight for annual customer negotiations to ensure positive outcomes.
• Assume overall responsibility for the selling process, distribution level, pricing, and execution of the picture of success at the point of sale.
• Identify and maximize new business development opportunities.
• What You Bring to the Table.
• Demonstrable sales experience in wines & spirits or Luxury FMCG industry.
• Progressive Sales experience covering a range of sales channels & functions.
• Ability to unlock insights from data and use them to drive growth with our partners.
• Depth of experience in key customer negotiations and revenue growth management.
• Leadership skills, with demonstrated people management and talent development experience.
• Sound knowledge of Thailand wholesale & retail environment.
• Proven ability to manage multiple tasks and deadlines in a dynamic, fast-paced environment.
• Strong oral and written communication skills; fluency in English and Thai language is required.
• High level of integrity, trust, and professionalism.
• Strong interpersonal skills with the ability to build relationships across teams and geographies.
• What Makes You Unique.
• Experience working in the alcoholic beverage industry or branded consumer goods sector.
• Familiarity with operating in emerging markets and contributing to business growth.
• Exposure to international business practices, including handling of foreign currencies, regional complexities, and operating within a multinational corporation.
• Experience in designing or enhancing internal control and business processes.
• We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
• What We Offer.
• Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
• LI.
• Employee.
• Leader.
• L3.

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Financial Reporting, Financial Analysis, Risk Management, Recruitment, Accounting

ประเภทงาน:

งานประจำ

• Partner with the Country Manager and Leadership Team to shape business strategy and drive sustainable growth, profitability, and value creation.
• Lead financial planning, forecasting, and strategic analysis to support informed decision-making and long-term business objectives.
• Drive financial performance by identifying risks, opportunities, and initiatives to enhance revenue, margins, and operational efficiency.
• Evaluate strategic investments, growth opportunities, and business initiatives through robust financial analysis and scenario planning.
• Champion a performance-driven culture by embedding financial discipline, accountability, and data-driven decision-making across the organization.
• Commercial Finance & Business Partnering.
• Serve as a strategic business partner to the Leadership Team, providing financial insights that drive profitable growth and informed decision-making.
• Partner country leadership tean in shaping strategies across pricing, trade investments, promotions, and revenue growth management to maximize profitability and ROI.
• Provide actionable insights on customer, channel, product, and category performance to optimize business outcomes.
• Influence business strategies and investment decisions through robust financial analysis and performance evaluation.
• Financial Planning & Analysis (FP&A).
• Lead the company's financial planning processes, including budgeting, forecasting, and long-term strategic planning.
• Provide forward-looking insights on business performance, risks, and opportunities to support strategic decision-making.
• Drive performance management through financial analysis, scenario planning, and key business reviews.
• Ensure timely, accurate, and actionable financial reporting to support executive and business leadership.
• Financial Governance, Risk Management & Compliance.
• Provide strategic leadership in financial governance, internal controls, compliance, and enterprise risk management to safeguard company assets and support business objectives.
• Lead statutory reporting, audits, taxation, treasury, and corporate governance activities, ensuring accuracy, transparency, and regulatory compliance.
• Optimize cash flow, working capital, and capital allocation to drive sustainable growth, improve financial performance, and maximize company value.
• Build strong partnerships with auditors, financial institutions, regulators, and business leaders while fostering a culture of accountability, integrity, and financial stewardship.
• Team Leadership.
• Lead, coach, and develop the accounting & finance team to build high-performance capabilities.
• Foster a culture of accountability, continuous improvement, and business partnership.
• Drive finance transformation and process optimization initiatives.
• Enhance financial systems, reporting tools, and analytics capabilities.
• Who are you?.
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field.
• MBA or Master's degree in Finance or Business Administration is an advantage.
• Professional accounting qualification such as CPA Thailand, CPA, ACCA, CIMA, CMA, or equivalent is highly preferred.
• Minimum 12-15 years of progressive finance experience, with at least 5 years in a senior finance leadership position.
• Proven experience within FMCG, Consumer Goods, Retail, or related fast-paced industries.
• Strong experience in Financial Planning & Analysis (FP&A), Commercial Finance, Business Partnering, and Financial Control.
• Experience supporting Sales, Marketing, Supply Chain, and Operations functions in driving profitable growth.
• Demonstrated success in budgeting, forecasting, strategic planning, and performance management.
• Experience leading finance transformation, process improvement, and digitization initiatives.
• Strong knowledge of Thai Financial Reporting Standards (TFRS), taxation, statutory reporting, and local regulatory requirements.
• Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Customer Lifecycle Strategy.
• กำหนดและเป็นเจ้าของกลยุทธ์วงจรชีวิตลูกค้าแบบครบวงจร ครอบคลุมการเริ่มต้นใช้งาน (Onboarding) การมีส่วนร่วม (Engagement) การต่ออายุ (Renewal) การขายเพิ่ม (Cross-sell) การดึงลูกค้ากลับมา (Win-back) และการสร้างผู้สนับสนุน (Advocacy).
• ระบุจุดสำคัญในการติดต่อลูกค้า (Priority Customer Moments) ที่สอดคล้องกับเป้าหมายทางธุรกิจและผลิตภัณฑ์.
• มั่นใจว่าแผนงานด้านวงจรชีวิตลูกค้าสนับสนุนการเติบโตอย่างยั่งยืน การรักษาลูกค้า และการสร้างความไว้วางใจ.
• Customer Segmentation & Insight.
• กำหนดและกำกับดูแลกรอบการแบ่งกลุ่มลูกค้า (Segmentation Framework) ตามข้อมูลลูกค้า พฤติกรรม อายุการใช้งาน และผลิตภัณฑ์ที่ถือครอง.
• วิเคราะห์ข้อมูลและความเข้าใจเกี่ยวกับลูกค้าเพื่อกำหนดจุดเน้นของแคมเปญ กลุ่มเป้าหมาย และกลยุทธ์ช่องทางการสื่อสาร.
• ทำงานร่วมกับทีมข้อมูลและการวิเคราะห์ (Data and Analytics) เพื่อให้มั่นใจว่ามีการใช้ข้อมูลเชิงลึกของลูกค้าอย่างสม่ำเสมอทั่วทั้งองค์กร.
• Customer Promotional Campaign Strategy.
• นำการวางกลยุทธ์ การวางแผน และการกำกับดูแลแคมเปญส่งเสริมการขายสำหรับลูกค้า.
• ออกแบบแคมเปญเพื่อสนับสนุนการใช้งานผลิตภัณฑ์ การต่ออายุ การขายเพิ่ม และเป้าหมายการรักษาลูกค้า.
• ประสานงานการดำเนินการแคมเปญผ่านจุดสัมผัสลูกค้าและช่องทางการขายทั้งหมด เพื่อให้มั่นใจในความสอดคล้องและความชัดเจนของการสื่อสาร.
• มั่นใจว่าแคมเปญมีความเกี่ยวข้อง ทันท่วงที และสอดคล้องกับหลักการของแบรนด์ ข้อกำหนดด้านการปฏิบัติตามกฎระเบียบ (Compliance) และความเป็นธรรมต่อลูกค้า.
• Customer Journey Design.
• เป็นเจ้าของการออกแบบและการปรับปรุงอย่างต่อเนื่องของเส้นทางลูกค้าที่สำคัญ (Key Customer Journeys).
• ทำการแมปเส้นทางแบบครบวงจรเพื่อระบุจุดที่มีปัญหา จุดที่ลูกค้าหลุดออก และโอกาสในการส่งเสริมการตลาด.
• ทำงานข้ามสายงานอื่นๆ เพื่อแปลงข้อมูลเชิงลึกจากเส้นทางลูกค้าเป็นการปรับปรุงที่สามารถนำไปปฏิบัติได้.
• มั่นใจว่าเส้นทางลูกค้ามีความเรียบง่าย มีประสิทธิภาพ และสอดคล้องกับความคาดหวังของลูกค้า.
• Product & Sales Partnership.
• ทำหน้าที่เป็นพันธมิตรเชิงกลยุทธ์กับทีมผลิตภัณฑ์และทีมขายในการบรรลุเป้าหมายทางธุรกิจ.
• แปลงกลยุทธ์ผลิตภัณฑ์และลำดับความสำคัญของฝ่ายขายให้เป็นโปรแกรมส่งเสริมการตลาดที่มีประสิทธิผล.
• สนับสนุนช่องทางการขายด้วยกรอบแคมเปญ ทิศทางการสื่อสาร และการจัดแนวเส้นทางลูกค้า.
• Voice of Customer & Feedback Integration.
• เป็นเจ้าของหรือร่วมเป็นเจ้าของกลไกเสียงของลูกค้า (Voice of Customer - VoC) รวมถึงข้อมูลเชิงลึกจากคำติชมและข้อร้องเรียนของลูกค้า.
• ใช้ข้อเสนอแนะของลูกค้าเพื่อปรับปรุงแคมเปญ พัฒนาเส้นทางลูกค้า และยกระดับประสบการณ์ลูกค้าโดยรวม.
• ป้อนข้อมูลเชิงลึกของลูกค้ากลับไปยังทีมผลิตภัณฑ์ ทีมขาย และทีมปฏิบัติการเพื่อการปรับปรุงอย่างต่อเนื่อง.
• ปริญญาตรีหรือสูงกว่าในสาขาการตลาด บริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์อย่างน้อย 8-10 ปี ในด้านการตลาด การจัดการวงจรชีวิตลูกค้า (Customer Lifecycle Management) หรือ CRM.
• มีประสบการณ์อย่างน้อย 5-7 ปี ในตำแหน่งระดับผู้จัดการหรือสูงกว่า พร้อมประสบการณ์ในการบริหารทีม.
• มีประสบการณ์ที่พิสูจน์แล้วในการพัฒนาและดำเนินกลยุทธ์วงจรชีวิตลูกค้าในองค์กรขนาดใหญ่.
• มีความเชี่ยวชาญในการแบ่งกลุ่มลูกค้า การออกแบบแคมเปญ และการออกแบบเส้นทางลูกค้า.
• Skills & Competencies.
• ความเป็นผู้นำเชิงกลยุทธ์: ความสามารถในการคิดเชิงกลยุทธ์และแปลงวิสัยทัศน์ทางธุรกิจเป็นแผนปฏิบัติการที่ชัดเจน.
• การคิดเชิงลูกค้า: เข้าใจลูกค้าอย่างลึกซึ้งและสามารถออกแบบประสบการณ์ที่ตอบสนองความต้องการ.
• การวิเคราะห์ข้อมูล: ความสามารถในการวิเคราะห์ข้อมูลลูกค้าและแปลงเป็นข้อมูลเชิงลึกที่นำไปปฏิบัติได้.
• การทำงานร่วมกันข้ามสายงาน: ทักษะในการทำงานร่วมกับหลายฝ่ายงาน รวมถึง Product, Sales, CX, Data & Analytics.
• การบริหารโครงการ: ความสามารถในการจัดการโครงการที่ซับซ้อนและดำเนินการให้สำเร็จตามกำหนดเวลา.
• การสื่อสารและนำเสนอ: ทักษะการสื่อสารที่ดีเยี่ยม สามารถนำเสนอแนวคิดและผลงานต่อผู้บริหารระดับสูง.
• ความรู้ด้านเทคโนโลยีการตลาด: ความคุ้นเคยกับระบบ CRM, Marketing Automation, Customer Data Platform และเครื่องมือวิเคราะห์ข้อมูล.

ประเภทงาน:

งานประจำ

• Own P&L, business strategy, targets and overall performance.
• Identify customer needs and commercial opportunities, and decide what products and features to build.
• Work directly with product, engineering and design teams to build and launch products.
• Build the team - hire strong people, set clear goals and manage performance.
• Drive user growth, engagement, revenue and profitability.
• Build partnerships and operations required to launch and scale the business.
• Make decisions quickly, solve problems directly and own execution from idea to results.
• What We're Looking For.
• Strong track record building, launching or scaling a product, business or business unit.
• Experience owning P&L, revenue, growth or other measurable business outcomes.
• Strong product and commercial judgement.
• Ability to work across product, engineering, operations and commercial functions.
• Experience building and leading strong teams.
• Hands-on approach - comfortable moving between strategy and detailed execution.
• Strong ownership, speed and ability to operate with limited structure.
• Experience in fintech, consumer technology or AI is an advantage.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Lead the full project lifecycle, from ideation and planning to execution, delivery, and post-project analysis.
• Define project scopes, objectives, KPIs, and deliverables in collaboration with senior leadership and key stakeholders.
• Develop detailed project plans, timelines, and budgets, and track progress to ensure milestones are met.
• Identify and mitigate project risks, proactively addressing challenges to keep projects on track.
• Develop and implement a comprehensive media strategy that aligns with the company's brand goals and business objectives.
• Oversee media campaigns, including events, digital advertising, social media, traditional media (TV, print), and public relations.
• Manage relationships with external partners, agencies, and vendors to ensure seamless execution of media plans.
• Stay up-to-date with industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge.
• Bachelor's degree in Marketing, Communications, Project Management, or a related field.
• Minimum of 8 years of experience in project management, with a significant portion in the media, advertising, or communications industry.
• Strong background in handling end-to-end projects in TV production, digital media, concerts, or branded activations.
• Demonstrated experience in managing complex projects from concept to completion.
• Exceptional communication, negotiation, and leadership skills.
• Able to work both strategically and hands-on, managing cross-functional teams with minimal supervision.
• Proven leadership, stakeholder management, and negotiation skills.
• Strong organizational and multitasking abilities under deadline pressure.

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Oversee the full HR function, including recruitment, employee relations, compensation and benefits, attendance, welfare, payroll coordination, HR policies, and labor law compliance.
• Ensure HR operations are accurate, well-organized, and in line with company policies and Thai labor law.
• Review and improve HR processes, documentation, approval procedures, internal controls, and HR reporting.
• Provide advice to managers on employee issues, disciplinary matters, and HR-related decisions.
• Organization Development.
• Work with Executive Management and department heads on organization structure, manpower planning, job roles, reporting lines, and accountability.
• Review current structure and recommend improvements to support business growth and better work efficiency.
• Support role clarification, restructuring, and people-related work processes across departments.
• Act as an HR partner to management in people-related planning and decision-making.
• Recruitment and Manpower Planning.
• Lead recruitment planning and improve the hiring process to ensure suitable candidates are selected for each position.
• Work with department heads to define job requirements, candidate profiles, salary ranges, and hiring standards.
• Improve onboarding so new employees understand their roles, responsibilities, and performance expectations.
• Support manpower planning to ensure each department has the right number of people with the right capability.
• Performance and People Development.
• Develop and manage performance evaluation systems, KPI structures, appraisal standards, and follow-up processes.
• Support managers in handling underperformance, promotion, reward, and employee development decisions.
• Identify skill gaps and arrange development plans based on actual business needs.
• Build talent management and succession planning for key positions.
• Support the development of future supervisors, managers, and department leaders.
• Compensation, Benefits and HR Reporting.
• Review salary structure, benefits, welfare, and reward systems to ensure fairness, competitiveness, and cost control.
• Prepare HR reports and monitor key HR data such as turnover, absenteeism, manpower cost, hiring quality, training results, and employee performance.
• Use HR data to support management decisions and improve HR practices.
• Recommend improvements to compensation, benefits, and rewards based on performance, responsibility, and business needs.
• Bachelor's degree or higher in Human Resources, Business Administration, Management, Law, Psychology, or related fields.
• Minimum 8 to 15 years of HR experience, with experience in a senior HR role.
• Strong knowledge of HRM, recruitment, compensation and benefits, employee relations, performance management, and Thai labor law.
• Experience in organization development, manpower planning, KPI systems, talent development, or succession planning is an advantage.
• Hands-on, structured, practical, and able to manage both daily HR operations and improvement projects.
• Good communication, negotiation, problem-solving, and people management skills.
• Able to work directly with Executive Management and department heads.
• Able to use HR data, reports, Excel, or HR systems to support decision-making.
• Experience in real estate, property management, hospitality, service business, retail, manufacturing, or multi-site operations is an advantage.

ทักษะ:

Recruitment, Automation, Leadership Skill, Assurance

ประเภทงาน:

งานประจำ

• Lead Country Sales Organization: Take full responsibility for the Smart Infrastructure Buildings sales team in Thailand, setting direction, priorities, and performance targets to achieve sustainable growth.
• Develop Partner Ecosystem: Identify, onboard, and grow System Integrators, distributors, and solution partners to expand market coverage and execution capability across Thailand.
• Drive Portfolio Growth: Grow the Fire Safety, Buildings Automation and HVAC Portfoli ...
• Engage Decision Makers: Build strong relationships with consultants, end customers, contractors, and authorities to influence specifications, shape projects early, and establish Siemens as a trusted technology partner.
• Expand Market Presence: Identify new market segments, projects, and verticals (e.g., commercial buildings, healthcare, data centers, infrastructure) to drive pipeline growth.
• Deliver Sales & Profit Targets: Own country-level sales performance, pricing discipline, and margin delivery through value-based selling and portfolio optimization.
• Represent the Business Locally: Act as the senior Smart Infrastructure Buildings representative in Thailand, ensuring alignment with regional strategy, compliance, and governance requirements.
• Fire Safety & Building Automation Expertise: Strong background in Fire Safety systems is essential, with additional experience in Building Automation considered a strong advantage.
• Sales Leadership Experience: Proven track record of leading sales teams and driving growth in a country or business unit role.
• Market & Ecosystem Knowledge: Deep understanding of the Thailand construction and building ecosystem, including consultants, contractors, developers, and authorities.
• Strategic & Commercial Mindset: Ability to translate strategy into execution, identify growth opportunities, and manage a profitable business.
• Influential Communicator: Confident in engaging senior stakeholders and positioning complex technical solutions in a clear, value-driven way.
• People Leader: Hands-on, inclusive leader who develops talent, sets clear expectations, and drives accountability and performance. What we offer.
• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
• Growth opportunities: Continuous and individual learning journeys.
• CV Screening.
• Talk with our recruiter to get to know your motivation & your experience.
• 1-3 Business Interviews.
• Offer Come join us, and through technology! Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. Public Notice: Recruitment Fraud We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our [1] job portal for all Siemens job openings, and apply via the portal.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Digital Marketing

ประเภทงาน:

งานประจำ

• Design and execute multi-channel digital acquisition strategies targeting Thailand, resident Expat groups, Myanmar, Bangladesh and rest of the world patient.
• Partner with Product Marketing to build TOF, MOF, and NOF content funnels across our orthopedic subspecialties.
• Launch and scale official hospital channels on LinkedIn, Instagram, Expat Facebook communities, and regional networks4.
• Exercise daily operational management over the Performance Marketing, controlling daily ad spend pacing, negative keywords, SEM bids, and technical SEO health.
• Optimize landing page conversion funnels to drive New Hospital Number (HN) generation and lower overall CPA.
• Ensure all ad creatives and copy comply fully with law & regulations and PDPA standards.
• Bachelor's or Master's degree in Marketing, Digital Media, Business, or Healthcare Management.
• 8+ years of digital marketing experience, with 3+ years in a senior leadership role within healthcare, hospital management, or medical travel organizations.
• Demonstrated success running cross-border digital campaigns in Southeast Asia or South Asia (Expats, Myanmar, Bangladesh will be plus).
• Deep technical expertise in Google Ads, Meta Ads, LinkedIn Campaign Manager, SEO, AEO, and marketing analytics.
• Expert knowledge of Thai medical advertising law and data privacy regulations (PDPA).
• Exceptional leadership skills with native/fluent English and Thai communication capabilities.

ทักษะ:

Accounts Payable, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• The Head of Accounts Payable, Treasury & Investment is responsible for overseeing the company's cash flow, payment operations, liquidity management, and investment strategy. This role ensures efficient financial operations, strong internal controls, and optimal use of company funds while managing financial risk.
• Accounts Payable (AP) Management: Oversee end-to-end AP processes including invoice processing, approvals, and vendor payments Ensure timely and accurate payments while optimizing working capital Implement and maintain strong internal controls and comp ...

ทักษะ:

Business Development, Product Development, Leadership Skill

ประเภทงาน:

งานประจำ

Direct Marketing Develop and execute strategies for growth and profitability across Direct Marketing portfolios including introducing alternative distribution channel to optimize and go deep with partner's relationship Achieve financial targets, including New Premium Written (NPW), Gross Written Premium (GWP), Combined Ratio, Loss Ratio, Acquisition Ratio, and Pre-tax Operating Income (PTOI) Oversee portfolio management and underwriting and rate reviews in collaboration with underwriter and actuarial teams Explore opportunities alongside with Business Development on new business an ...

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Overall Airport Premium Service Operations Management.
• Take overall responsibility for the performance of Airport Premium Service Operations across both BKK and DMK.
• Define the Operating Model, Processes, Roles & Responsibilities, Decision Authority, and Escalation Flow for the team.
• Manage operations to ensure 24/7 service coverage, 7 days a week.
• Balance Service Capacity, Service Quality, Manpower Productivity, Revenue Support, and Operating Cost.
• Define Operational KPIs and monitor performance across each function.
• Identify Operational Risks, Bottlenecks, and Capacity Constraints and establish appropriate solutions.
• Act as the Management Escalation Point for major operational and service issues.
• Drive Operational Excellence and Continuous Improvement across Airport Premium Service Operations.
• Service Operations Planning.
• Oversee the Service Operations Planning Team, responsible for planning services in advance from Booking through to Service Ready status.
• Oversee the analysis of Booking Volume, Passenger Volume, Flight Schedule, and Service Demand by Airport, Time Slot, Service Type, and Customer Segment.
• Forecast Butler requirements and service capacity for the following day and future bookings, identifying peak periods and capacity risks in advance.
• Ensure the team understands the different requirements of Corporate, Agent, Family, Individual, VIP, Group, and Special Assistance customers.
• Establish manpower planning approaches aligned with Booking Demand and optimize Butler utilization to maximize service/passenger coverage without compromising service quality.
• Manage OT, Manpower Cost, Idle Time, and Resource Conflicts at an appropriate level.
• Define Assignment Principles and Resource Allocation Rules, taking into consideration Skill, Language, Experience, Gender.
• Requirements, Customer Profile, and Special.
• Oversee Forward Assignment for the following day and future bookings and ensure that every Confirmed Booking has the required resources available before the service date.
• Oversee the process of checking booking completeness and ensure the team contacts customers to clarify incomplete or unclear booking information.
• Oversee Pre-Service Confirmation, including Meeting Point, Flight Information, Service Arrangement, and Butler Information, to ensure that customers, Team Leads, and Butlers have accurate and aligned information before service begins.
• Butler Operations & 24/7 Service Delivery.
• Oversee approximately 8-10 Butler Team Leads and 80-100 Butler / Personal Assistant Officers across BKK and DMK.
• Take responsibility for Service Delivery and Frontline Operations on a 24/7 basis.
• Define Frontline Operating Standards and Service Expectations.
• Ensure readiness in terms of Manpower, Attendance, Grooming, Skills, and Service Readiness.
• Manage Butler performance through Team Leads and develop Team Leads into effective Shift Operations Leaders.
• Define Decision Authority and the Escalation Matrix for Team Leads.
• Oversee same-day operational management, including Re-assignment, Staff Swaps, Flight Delays, Staff Absences, and Resource Conflicts.
• Ensure Team Leads can resolve routine operational issues and provide immediate Service Recovery without waiting for Manager approval.
• Conduct regular on-site operational checks and monitor Service Delivery across both BKK and DMK.
• Manage Attendance, Discipline, Performance, and Productivity of the Frontline Team while building a strong Service Mindset, Ownership, and Professional Service Culture.
• After-hours & Real-time Operations Management.
• Establish the Operating Model for the period after the Service Operations Planning Team finishes its operation at approximately 21:00.
• Establish the Team Lead on Duty as the Same-day Operational Owner, with authority to adjust assignments, swap Butlers, resolve service issues, and contact customers directly for operational matters when necessary.
• Establish the Working Process between Team Leads and the Call Center to support customer information and communication 24/7.
• Define authority for Immediate Service Recovery and establish Escalation Criteria for Major / Critical Issues.
• Build an operating system that enables 24/7 operations without creating a Single Point of Dependency on the Manager.
• Service Quality & Service Excellence.
• Oversee the Service Quality & Training Team of approximately 2 team members.
• Define and control Service Standards for Airport Premium Service, including SOPs, WIs, Checklists, and Service Protocols.
• Define and monitor SLAs and Service Quality KPIs.
• Oversee Service Audits, Spot Checks, and Quality Assessments.
• Analyze Service Quality Gaps, Customer Feedback, and Recurring Issues.
• Ensure consistency of Service Standards across BKK and DMK.
• Drive Service Excellence and Continuous Improvement initiatives.
• Training & People Capability Development.
• Define Competency.
• Requirements and Training Roadmaps for Team Leads and Butlers.
• Oversee New Joiner Training, OJT, and Refresher Training.
• Develop and maintain a Skill Matrix to support Service Assignment and People Development.
• Analyze Training Needs based on Complaints, Customer Surveys, Service Errors, Audits, and Performance Gaps.
• Develop Team Lead capabilities in People Management, Operational Decision Making, Incident Management, and Customer Handling.
• Monitor Training Completion and Training Effectiveness and ensure employees meet the required Service Standards and Competency before being assigned to service.
• Complaint, Compliment, Service Error & Customer Feedback Management.
• Oversee the management process for Complaints, Compliments, Customer Surveys, Service Errors, and Incidents.
• Ensure complaints and service errors are investigated systematically through Fact Finding and Root Cause Analysis.
• Review Major Complaints and Sensitive Customer Cases.
• Define Corrective & Preventive Actions (CAPA) and follow up on Action Plans through closure.
• Analyze Complaint Trends and Recurring Service Issues and use the findings to improve Processes, SOPs, and Training.
• Coordinate with Customer Success for Formal Customer Follow-up or Service Recovery when required.
• Promote a Learning Culture that uses Service Errors as opportunities to prevent recurrence.
• Corporate Standards, ISO & Certification.
• Oversee the Service Quality & Training Team in coordinating with the central team on Corporate Service Standards, Customer Surveys, Complaints/Compliments, Training, and Certification.
• Implement Corporate Standards and Policies within Airport Operations.
• Ensure compliance with relevant ISO and Certification.
• Prepare the operation for Internal and External Audits and ensure proper Evidence and Documentation are maintained.
• Follow up on Corrective Actions from Audit Findings and connect Corporate Standards with actual operational practices.
• Customer Success & Call Center Collaboration.
• Work closely with Customer Success on Customer / Corporate / Agent.
• Requirements, Booking Changes, Capacity Constraints, Major Complaints, and Service Recovery.
• Maintain clear ownership principles: Customer Success = Customer & Booking Owner, while Airport Operations = Service Delivery Owner.
• Define the Working Process and Escalation Flow between the Call Center and Airport Operations for 24/7 Service.
• Ensure Team Leads can effectively coordinate with the Call Center and customers in After-hours or Real-time Operational Issues.
• Revenue, Capacity & Productivity Management.
• Support Revenue Achievement by increasing Service Capacity and the ability to accommodate Booking Demand.
• Monitor Capacity Fulfillment and Lost Revenue resulting from Capacity Constraints or Operational Limitations that can be managed.
• Analyze Butler Utilization, Trips/Passenger per Butler, Revenue per Butler/Man-hour, OT, and Manpower Cost to improve productivity.
• Increase Service Capacity without increasing Manpower at the same rate as Booking growth, while maintaining Service Quality Standards.
• Work closely with Commercial / Customer Success to align Capacity Planning with Demand and Business Growth.
• Data-driven Operations & Performance Management.
• Define and monitor an Operations Dashboard covering Demand, Capacity, Productivity, Service Delivery, Quality, Customer, and People.
• Monitor Booking/Passenger Volume, Peak-hour Demand, Butler Capacity, Capacity Utilization, OT, Manpower Productivity, Assignment Accuracy, On-time Performance, SLA Achievement, Complaint Rate, Service Errors, Customer Satisfaction, Audit Score, Attendance, and Competency.
• Analyze Trends and Root Causes from operational data to support manpower planning and operational improvements.
• Prepare Weekly / Monthly Performance Reviews and present Performance, Risks, and Improvement Plans to Management.
• Process, System & Continuous Improvement.
• Identify Manual Work, Duplicate Work, and Process Bottlenecks across the entire process from Booking.
• Planning.
• Assignment.
• Service Delivery.
• Quality.
• Work closely with System / Development Teams to develop Operational Tools, Dashboards, Workflows, Automation, and System Integration.
• Reduce Human Error and improve Assignment Accuracy.
• Drive improvements with Measurable Business Impact, such as increasing Capacity, reducing OT, reducing Service Errors, reducing Manual Steps, or improving Productivity.
• Support the scaling of Operations to accommodate future Business Growth.

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Financial Reporting, Financial Analysis, Risk Management, Recruitment, Accounting

ประเภทงาน:

งานประจำ

• Partner with the Country Manager and Leadership Team to shape business strategy and drive sustainable growth, profitability, and value creation.
• Lead financial planning, forecasting, and strategic analysis to support informed decision-making and long-term business objectives.
• Drive financial performance by identifying risks, opportunities, and initiatives to enhance revenue, margins, and operational efficiency.
• Evaluate strategic investments, growth opportunities, and business initiatives through robust financial analysis and scenario planning.
• Champion a performance-driven culture by embedding financial discipline, accountability, and data-driven decision-making across the organization.
• Commercial Finance & Business Partnering.
• Serve as a strategic business partner to the Leadership Team, providing financial insights that drive profitable growth and informed decision-making.
• Partner country leadership tean in shaping strategies across pricing, trade investments, promotions, and revenue growth management to maximize profitability and ROI.
• Provide actionable insights on customer, channel, product, and category performance to optimize business outcomes.
• Influence business strategies and investment decisions through robust financial analysis and performance evaluation.
• Financial Planning & Analysis (FP&A).
• Lead the company's financial planning processes, including budgeting, forecasting, and long-term strategic planning.
• Provide forward-looking insights on business performance, risks, and opportunities to support strategic decision-making.
• Drive performance management through financial analysis, scenario planning, and key business reviews.
• Ensure timely, accurate, and actionable financial reporting to support executive and business leadership.
• Financial Governance, Risk Management & Compliance.
• Provide strategic leadership in financial governance, internal controls, compliance, and enterprise risk management to safeguard company assets and support business objectives.
• Lead statutory reporting, audits, taxation, treasury, and corporate governance activities, ensuring accuracy, transparency, and regulatory compliance.
• Optimize cash flow, working capital, and capital allocation to drive sustainable growth, improve financial performance, and maximize company value.
• Build strong partnerships with auditors, financial institutions, regulators, and business leaders while fostering a culture of accountability, integrity, and financial stewardship.
• Team Leadership.
• Lead, coach, and develop the accounting & finance team to build high-performance capabilities.
• Foster a culture of accountability, continuous improvement, and business partnership.
• Drive finance transformation and process optimization initiatives.
• Enhance financial systems, reporting tools, and analytics capabilities.
• Who are you?.
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field.
• MBA or Master's degree in Finance or Business Administration is an advantage.
• Professional accounting qualification such as CPA Thailand, CPA, ACCA, CIMA, CMA, or equivalent is highly preferred.
• Minimum 12-15 years of progressive finance experience, with at least 5 years in a senior finance leadership position.
• Proven experience within FMCG, Consumer Goods, Retail, or related fast-paced industries.
• Strong experience in Financial Planning & Analysis (FP&A), Commercial Finance, Business Partnering, and Financial Control.
• Experience supporting Sales, Marketing, Supply Chain, and Operations functions in driving profitable growth.
• Demonstrated success in budgeting, forecasting, strategic planning, and performance management.
• Experience leading finance transformation, process improvement, and digitization initiatives.
• Strong knowledge of Thai Financial Reporting Standards (TFRS), taxation, statutory reporting, and local regulatory requirements.
• Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.