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Skills:

Salesforce, Mandarin, English

Job type:

Full-time

• Develop strong customer relationships by delivering exceptional technical and analytical support alongside high levels of customer service via phone, email, chat, and other channels as appropriate.
• Identify customers specific support and configuration requirements, set clear expectations, and resolve issues in line with key performance indicators (KPIs).
• Ensure all cases are resolved or escalated to the appropriate stakeholders in a timely manner, in accordance with company service level agreements (SLAs), while priorit ...
• Accurately log all internal and external customer issues in SiteMinder s CRM tool (Salesforce).
• Actively participate in product enhancement initiatives and training sessions (face-to-face, virtual, and self-led).
• Contribute to the development and evolution of SiteMinder products and systems by providing innovative and comprehensive feedback.
• Test compatibility of new features with existing product functionalities and document observations and outcomes.
• Stay up to date with technical and feature developments through workshops, internal communications, and ongoing training.
• Identify opportunities to improve support processes and take ownership of driving process enhancements.
• What you have .
• Fluency in English and Mandarin (spoken and written) with the confidence to engage diverse customers.
• Technical aptitude, ideally within hospitality or hotel tech, with the ability to troubleshoot browser and connectivity issues.
• Experience in a fast-paced, high-volume support environment with SLA/KPI targets.
• Strong analytical mindset. Able to quickly identify root causes and deliver smart, effective solutions.
• Comfortable navigating multiple systems simultaneously while staying organized and detail-focused.
• A natural communicator who can simplify technical concepts for non-technical users.
• Proactive, commercially aware, and motivated by team success.
• Thrives in a remote or hybrid setup and takes full ownership of outcomes.
• Flexible to work shifting schedules, including weekends and holidays; must be based in Thailand or Malaysia.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Experience:

3 years required

Skills:

Negotiation, English

Job type:

Full-time

• Managed escalated cases from buyers, sellers, and platform users, including walk-in customers.
• Handled backlogs, high-risk cases, and complex complaints with professionalism and a service-oriented mindset.
• Analyzed issues to identify root causes and monitored contact trends to prevent recurring problems.
• Coordinated with cross-functional teams to develop effective end-to-end solutions.
• Communicated effectively with dissatisfied customers and proposed appropriate resolutions.
• Supported management by preparing escalation reports and providing recommendations for process improvements.
• Requirements: Minimum of 3 years experience in customer service and escalation handling (experience in E-Commerce or Tech industries is a strong advantage).
• Skilled in managing complex and high-stakes customer cases involving Shopee buyers, sellers, and users.
• Strong analytical, problem-solving, and negotiation skills with the ability to manage critical situations effectively.
• Experience in face-to-face service or handling walk-in customers is an advantage.
• Excellent coordination and communication skills across teams and with stakeholders.
• Fluent in Thai with professional working proficiency in English.

Experience:

5 years required

Skills:

Microsoft Office, English

Job type:

Full-time

• Monitor and continuously improve service processes in alignment with HQ guidelines and local CE BU requirements.
• Improve service coverage, service quality, and turnaround time to meet defined service targets.
• Analyze service network coverage and conduct benchmarking against key competitors.
• Establish and develop new authorized service dealers in weak or uncovered areas.
• Conduct service center audits and control service quality based on global standards and service operation KPIs.
• Service Center Improvement Deploy global guidelines for standard CE service center operations, including the implementation of innovative systems to track repair status & enhance visibility for customers and internal stakeholders.
• Monitor service KPIs and provide structured feedback, corrective actions, and improvement solutions to service centers.
• Conduct regular business and performance review meetings with service center owners.
• Sales Support & Premium Service Operations Manage and improve Premium Service operational performance with a strong focus on speed, quality, and customer experience.
• Enhance service quality through standardized operating procedures & engineer qualification control.
• Design and implement new Premium Service schemes aligned with customer pain points to drive sell-out & service revenue growth.
• Sales Collaboration & VOC Management Respond promptly to sales-related VOC and cross-functional collaboration projects.
• Support sales initiatives through close coordination and joint problem-solving activities.
• Conduct onsite visits to key dealers to collect customer VOC and translate insights into actionable service operation improvements.
• Skills and Qualifications Bachelor s degree or higher.
• At least 5 years of working experiences in Customer Service/After-Sales Service field.
• Great customer service skills and experienced with on-site deliver exclusive service to customer.
• Communication in Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Ability to work on-site independently and as a team.
• Results Orientation - proven ability to set and exceed established targets and willing to go the extra mile to ensure Customer Satisfaction.
• Ability to work in a multi-cultural environment.
• Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines.
• Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

Experience:

2 years required

Job type:

Full-time

• Provide day-to-day customer experience support across multiple channels (e.g. call center, email, chat, digital platforms).
• Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner.
• Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities.
• Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements.
• Support CX process documentation, service workflows, and standard operating procedures (SOPs).
• Assist in monitoring service performance against SLAs, KPIs, and CX metrics (e.g. CSAT, NPS).
• Prepare reports and insights for stakeholders on customer experience trends.
• Support CX initiatives, pilots, and improvement projects as assigned.
• Bachelor s degree in Business, Marketing, Communications, IT, or related fields.
• 2-5 years of experience in customer support, service operations, or CX-related roles.
• Strong communication and problem-solving skills.
• Experience working with CRM, ticketing, or customer support systems.
• Ability to work in a fast-paced, client-facing environment.
• Good analytical skills with attention to detail.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Skills:

Research, Usability Testing, Industry trends

Job type:

Full-time

• Conduct user research and usability testing to gather insights and understand user needs.
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications.
• Develop user personas and customer journey maps to inform design decisions.
• Collaborate with product managers, developers, and other stakeholders to ensure design feasibility and alignment with business objectives.
• Design and maintain a consistent visual language and design system across all digital touchpoints.
• Analyze user feedback and metrics to iterate on designs and improve user experience.
• Stay up-to-date with industry trends, best practices, and emerging technologies in UX/UI and CX design.
• Bachelor s degree in Business Administration, Technology, Engineering, or a related field.
• 3-10 years of experience in UI/UX and CX design, Human-Computer Interaction, preferably in the telecommunications industry.
• Strong portfolio showcasing design projects and process, with a focus on user-centered design.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar.
• Experience with user research methodologies and usability testing.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Job type:

Full-time

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.
• KNOWLEDGE AND SKILLS Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Good communication in English. Mandarin is an advantage Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Experience:

5 years required

Skills:

OmniGraffle, Balsamiq, Research

Job type:

Full-time

• Understand, study and analyze user needs and create journey maps, user flows and storyboards in defining the aspirational CX and UX, incorporating the industry best practices and UX principles.
• Design and deliver on-brand, accessible, cohesive and high-quality visual experiences as per Chubb Design System and brand guidelines, validating the design direction and artifacts with the design leads or creative directors (e.g., Head of Experience Design).
• Help digital product owners or project leaders define long and short-term vision and roadmap for digital products, applications or solutions.
• Create wireframes as per customer needs, produce prototypes, and test/validate the UX.
• Keep the engineer-focused mindset in creating the wireframes with a deep consideration for responsive design and robustness of the design solutions.
• Responsible for the review and validation of the implemented front-end work while preparing developer-friendly UI handoff artifacts and technical annotations.
• Collaborate with other designers within and cross-team to solve design challenges and maintain a level of design consistency and coherence across Teams, Domains, products and largely the overall Chubb s digital ecosystem.
• Associate/Bachelor/Master s degree in design fields (e.g., graphic, communication, media, industrial), computer science, HCI, psychology, marketing, etc.; and/or certification in UX/UI.
• 5+ years of hands-on UX experience preferred.
• Experience with Fintech products is an advantage.
• Prior experience as a product designer or UX/UI designer.
• Graphic and visual design skills, including use of a diverse set of software such as Figma, Adobe Suite, OmniGraffle, Balsamiq, Azure or other relevant tools.
• Experience with designing quality consumer products in keeping with design trends.
• Experience with conducting user research, usability testing, A/B testing, rapid prototyping.
• High proficiency in using design tools (e.g., Figma, Adobe Suite, Sketch).
• Experience working in an Agile setting (or willingness to learn Agile ways of working).

Experience:

2 years required

Skills:

Meet Deadlines, Microsoft Office, Excel, English

Job type:

Full-time

• Review and verify cardmember documentation for accuracy and completeness.
• Manage the withdrawal and archiving of cardmember applications from vendors in a timely and compliant manner.
• Retrieve and file cardmember applications accurately according to established procedures and PDPA regulations.
• Ensure all cardmember documents are properly filed, maintained, and securely stored in both physical and digital systems (shared drives).
• Respond promptly and accurately to enquiries and document requests from the New Account Team Leader.
• Independently handle queries from New Account CCP and Team Leaders within the department.
• Support special assignments from the Team Leader, ensuring timely and high-quality service delivery.
• Collaborate effectively with GNA Analysts and cross-functional teams to maintain strong internal relationships within AMEX.
• Prioritize tasks efficiently to meet deadlines and maintain productivity standards.
• Minimum 2 years of experience in administrative and backend operations.
• Bachelor s degree in business administration or a related field.
• Proven ability to manage high volumes of work efficiently and accurately.
• Demonstrated problem-solving skills with a collaborative team-oriented mindset.
• Strong work ethic with a proactive and cooperative attitude.
• Good command of written and spoken English.
• Ability to coordinate and manage multiple tasks simultaneously while meeting deadlines.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

7 years required

Job type:

Full-time

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Experience:

2 years required

Skills:

Creative Thinking

Job type:

Full-time

• คิดและนำเสนอไอเดียแนวทางการสื่อสารหลัก รวมทั้งกำหนด Key Message รูปแบบงาน กิจกรรมทั้งหมด เพื่อให้ตรงกับวัตถุประสงค์ของลูกค้าในงานอีเว้นท์หรืองานแคมเปญ เช่น การสัมนา งานเปิดตัวงานคอนเสิร์ท งานนิทรรศการ งานบูท งาน festival งาน Sport activities ฯลฯ.
• ทำ Presentation เพื่อนำเสนอลูกค้า.
• คิด Copy / Storyboard สำหรับงานโฆษณา และสามารถเขียน Content ได้.
• สามารถเขียนสคริปต์ต่างๆได้ เช่น งาน Video, งาน Live Streaming เป็นต้น.
• ตรวจความสมบูรณ์ของงานจาก Designer และ Editor ก่อนส่ง AE ว่าตรงกับสิ่งที่คิดไว้หรือไม่.
• ช่วยตรวจดูมุมมองภาพในงานวิดีโอกับผู้กำกับเวลาออกกองว่าตรงกับสิ่งที่คิดไว้หรือไม่.
• ประชุมร่วมกับส่วนงานที่เกี่ยวข้องเพื่อรับงาน แก้ไขจากลูกค้า.
• ประสานงานกับฝ่ายต่างๆที่เกี่ยวข้องในบริษัทเพื่อให้งานสำเร็จลุล่วงไปด้วยดี.
• เรียนรู้และอัพเดตข้อมูลข่าวสารต่างๆที่ใช้ในงาน เพื่อให้ทำงานได้อย่างทันสมัย ทันเหตุการณ์ ทันความต้องการของลูกค้าที่เปลี่ยนแปลงอยู่ตลอดเวลา.
• อายุ 25 ปีขึ้นไป.
• เคยเป็น Creative ใน Event organizer อย่างน้อย 2 ปีขึ้นไป.
• ถนัดงานด้านอีเวนต์ และถ้าเคยทำงานแคมเปญ / หนังโฆษณา TVC / Online vdo จะพิจารณาเป็นพิเศษ.
• ใช้โปรแกรม Microsoft Office และทำ Presentation ได้คล่อง.
• มีมนุษยสัมพันธ์ ตรงต่อเวลา ทำงานเป็นทีมได้ ทันสมัย สนใจด้านออนไลน์.
• สามารถทำงานต่างจว.ต่างประเทศ หรือนอกเวลาได้ มีความยืดหยุ่นในการทำงาน.
• มีทักษะภาษาอังกฤษดีหรือเขียน content ได้จะพิจารณาเป็นพิเศษ.

Experience:

2 years required

Skills:

Able to work as a shift, Good Communication Skills, English

Job type:

Full-time

• Strong leadership and team management skills with the ability to inspire and guide staff.
• Proven experience in hospitality, customer service, or restaurant management.
• Solid understanding of restaurant operations, including scheduling and supply management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Basic financial and administrative knowledge (inventory, cost control, budgeting).
• High attention to detail and commitment to premium service standards.
• Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
• Ability to recommend food & beverage pairings to enhance guest experience.
• Flexible to work evenings, weekends, and public holidays.
• Fluency in English (additional languages are a plus, especially Chinese).

Experience:

3 years required

Skills:

Service-Minded

Job type:

Full-time

• เข้าร่วมและทำงานอย่างใกล้ชิดกับทีมงานเพื่อนำเสนองาน และรวบรวม Presentation เพื่อนำเสนอลูกค้า.
• มีความรู้สึกในการเป็นเจ้าของงานที่คุณได้รับมอบหมาย และเป็นศูนย์กลางในการติดต่อระหว่างบริษัทกับลูกค้า.
• ประชุมและประสานงานกับลูกค้าเพื่อหารือและระบุวัตถุประสงค์ความต้องการของลูกค้า ตรวจสอบให้แน่ใจว่างานที่นำเสนอตรงกับบรีฟ และสามารถทำได้ภายในกรอบเวลาและงบประมาณ.
• ทำงานร่วมกับ Planner เพื่อจัดทำแคมเปญที่ตรงตามบรีฟและงบประมาณของลูกค้า และดำเนินการตามกลยุทธ์ทางการตลาด.
• เตรียมข้อมูลและสรุปบรีฟให้เพื่อนร่วมงานทราบ ได้แก่ ทีมกลยุทธ์ ทีมสร้างสรรค์ และทีมผลิต ทีมสื่อออนไลน์ และทีมโซเชียลมีเดีย และบุคคลภายนอกทั้งหมด.
• สร้างและรักษาความสัมพันธ์อันดีกับลูกค้า.
• วาง Project Timeline และติดตามงานให้ได้ตามแผนงานที่วางไว้.
• มีอำนาจในการตัดสินใจพิจารณางานของทีมในการขายงานลูกค้า.
• จัดทำใบ Purchasing Estimate (PE) นำเสนอลูกค้า และประสานงานลูกค้าในการเรียกเก็บเงิน.
• จัดทำ Report ส่งให้ลูกค้าหลังจบงาน.
• บริหารงานและดูแลผู้ใต้บังคับบัญชาให้สามารถทำงานได้เป็นอย่างดี.
• บริหารลูกค้าและนำเสนอแนวทางให้บริษัทมีงานอย่างสม่ำเสมอ.
• รักษาฐานลูกค้าเก่า และดูแลลูกค้าใหม่ให้มีความสัมพันธ์ที่ยั่งยืน.
• อายุ 28 ปีขึ้นไป ป.ตรีขั้นต่ำ.
• มีประสบการณ์เป็น AE ใน Event Organizer อย่างน้อย 3 ปีขึ้นไป.
• มีประสบการณ์ในการคุมทีมงาน วางแผน บริหารจัดการคน งานและเวลาอย่างเชี่ยวชาญ.
• เข้าใจในธุรกิจอีเว้นต์ พร้อมปรับตัว ยืดหยุ่นเรื่องการเดินทางและเวลาทำงาน.
• มีความเป็นนำ ผู้ฟังที่ดี มีมนุษยสัมพันธ์ ทำงานเป็นทีมได้เป็นอย่างดี.
• คล่องแคล่ว รับผิดชอบ Professional.
• มีทักษะภาษาอังกฤษดีจะพิจารณาเป็นพิเศษ.
• มีความเป็น Project owner ของงาน และ Team Leader.
• สร้างความสัมพันธ์อันดี และการสื่อสารที่ดีกับลูกค้า.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Support sales operations including quotations, invoices, proposals, and sales reports.
• Coordinate with clients, partners, and internal teams to support ongoing projects and delivery timelines.
• Assist in IT project coordination, including scheduling, task tracking, documentation, and requirement preparation.
• Create wireframes, storyboards, and presentation materials using Canva or Figma.
• Support media and visual production processes.
• Native Thai speaker with business-level English or Japanese.
• Open to new graduates and candidates with up to 3 years of experience.
• Strong communication and coordination skills.
• Interest in IT project coordination.
• Able to manage multiple tasks and work in an organized manner.
• Proficient in Excel or Google Sheets for reporting and documentation.
• Familiarity with Canva or Figma is a plus.
• Akagane (Thailand) Co., Ltd. specializes in comprehensive data management and processing services. Since 2010, we have been transforming complex information into accessible formats, supporting global clients across industries with multilingual solutions. We also provide IT solutions and digital project support, helping clients streamline workflows, improve operational efficiency, and manage information more effectively.
• Social Security.
• Group Life Insurance.
• Provident Fund.
• Annual Health Check-up.
• Influenza Vaccination.
• Meal Allowance (Lunch/Dinner).
• Transportation Allowance.
• Learning & Development Budget.
• Language Skill Improvement Reward.
• Annual Company Trip (depending on company performance).
• Special Leave and Financial Support for Special Occasions.
• Flexible Working Hours.
• Bonus (depending on company performance).
• Others.

Skills:

Sales, English

Job type:

Full-time

• Greet and assist customers in a friendly and professional manner.
• Answer customer questions about products and services.
• Recommend products and services to customers based on their needs.
• Maintain a clean and organized sales floor.
• Stock shelves and displays.
• Assist with other sales-related tasks as needed.
• Able to work 6 days per week****.
• Bachelor s degree in and field.
• Coaching and motivating skill.
• Excellent customer service ability.
• Strong oral and written communication both Thai and English.

Experience:

3 years required

Skills:

Graphic Design, English

Job type:

Part-Time

• Generate videos using AI video tools (e.g. AI avatars, AI voice, text-to-video, motion graphics, etc.).
• Edit short-form and long-form videos for social media (Reels, TikTok, Shorts, educational videos).
• Add subtitles, captions, text cards, transitions, and basic motion graphics.
• Optimize video format for different platforms (aspect ratio, duration, resolution).
• Assist with uploading, scheduling, and publishing videos on social media platforms.
• Support basic streaming / video pushing workflows (e.g. preparing videos for live or scheduled release).
• Follow brand tone, visual style, and content guidelines.
• Proven experience in video editing and AI-based video generation.
• o CapCut / Premiere Pro / Final Cut Pro.
• o AI video tools (e.g. Runway, Pika, HeyGen, Synthesia, etc.).
• Strong understanding of social media video trends.
• Able to work independently and meet deadlines.
• Good attention to detail and visual consistency.
• Basic understanding of content uploading and platform requirements.
• English communication is required (Chinese is a plus, but not mandatory).
• Nice to Have.
• Experience editing educational or professional content.
• Familiarity with beauty, skincare, wellness, or lifestyle content.
• Experience handling multiple social platforms.
• Ability to suggest improvements in pacing, hook, and visual storytelling.
• Work Arrangement.
• Freelance / Project-based.
• Remote work (Thailand-based preferred for time zone alignment).
• Flexible hours, output-focused.
• Long-term collaboration opportunity for the right candidate.

Skills:

English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English and Thai.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Shift timings/requirements to work weekends and holidays.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

Skills:

German

Job type:

Full-time

• Record scripted two-speaker dialogues in German with a natural, conversational delivery.
• Complete a casting session (done through phone) prior to studio recording.
• Speaker must pass the casting before proceeding with studio recording session..
• Recordings will be conducted with a partner, scheduled and coordinated by our team.
• Each participant may record up to 5 hours of audio in total.
• Total Work: 12-18 studio recording hours.
• Offered pay: EUR 240 (THB 9,000) for the total volume of work.
• Location: Our studios in Bangkok and Budapest.
• Bangkok: https://share.google/74Ce0EE39QzAKdts1.
• Budapest: https://maps.app.goo.gl/qPSBHotEMHUiFDSRA.
• Native-level German fluency.
• Clear, professional voice.
• Residing in Bangkok and Budapest.
• Reliable & available to complete the project.
• Note*** Only fully completed and approved works are eligible for payment.
• Payment Terms.
• A purchase order (PO) will be issued after you complete the agreed finished audio hours.
• Payment is made twice per month:- POs issued between 11th-25th of the month will be paid at the end of that month.
• POs issued between 26th-10th of the following month will be paid on the 15th of that month.
• Why Join?.
• Work on a professional project and build voice-over experience.
• Be considered for future projects with Andovar.
• Have inquiries?.
• Flexibility - Work from anywhere.
• Simplicity - Tasks are short and easy to follow.
• Variety - Enjoy multiple task types.
• Security - Your data is strictly protected.
• We also run additional studio voice recording and data-collection projects, including voice recording (remote, done from anywhere), pair conversation recording, utterance recording and other voice and video data collection tasks. If you successfully complete this assignment, you can expect to receive more opportunities from us in the future.

Job type:

Full-time

• Drive customer-centric initiatives and serve as the primary Customer Experience advocate across the organization.
• Handle and resolve customer complaints effectively through multiple channels including calls, emails, and online communications.
• Develop and implement improvement action plans in collaboration with business stakeholders.
• Track, analyze, and maintain comprehensive records of customer feedback and resolution outcomes.
• Ensure timely escalation of complex issues to appropriate teams while maintaining high customer satisfaction.
• Proven track record in customer complaint management and resolution.
• Strong analytical abilities to identify trends and recommend process improvements.
• Excellence in written and verbal communication across all professional channels.
• Demonstrated ability to handle challenging situations with patience and professionalism.
• Knowledge of customer service best practices and satisfaction metrics.
• Opportunity to directly impact customer experience and business success.
• Professional growth in a dynamic customer-focused environment.
• Development of valuable skills in problem-solving and stakeholder management.
• Collaborative work environment with supportive team members.
• Clear path for career advancement in customer experience management.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills:

Compliance, Social media

Job type:

Full-time

• Act as a true Brand Ambassador and role model (Grooming, Attitude, Tone of Voice), consistently demonstrating the brand's values and commitments (causes, sustainability, etc.).
• Provide expert makeup consultations and applications to create memorable customer experiences, leveraging beauty tech tools and storytelling.
• Maximize consultation bookings to enhance customer engagement and loyalty.
• Generate sales and achieve targets by applying the brand's selling methodology and maximizing selling opportunities through link-selling and cross-selling.
• Foster strong client relationships and long-term customer loyalty, offering VIP services through CRM tools and dedicated one-to-one consultations.
• Represent the brand(s) at local events (store activations, PR events, masterclasses).
• ACT AS A PROFICIENT BEAUTY ADVISOR AND SUPPORT THE STORE MANAGER AND DEPUTY STORE MANAGER:Ensure the proper monitoring and upkeep of Beauty Advisors' and Omni Beauty Advisors' on-counter image.
• Coach Beauty Advisors on makeup expertise and best practices.
• Master store tools (e.g., Cash Register, Time Management, Clienteling) and Beauty Tech tools (e.g., Diagnostics).
• Capture and analyze customer data both qualitatively and quantitatively for loyalty purposes, ensuring compliance with applicable data regulations.
• Handle customer objections and inquiries effectively and professionally.
• Manage Chat and Shop order processes.
• Stay updated on beauty trends, competition, and makeup innovations.
• Continuously upskill to adapt to the evolving luxury, beauty, and retail business landscape.
• ADVISE AND SELL ONLINE (IF APPLICABLE):Engage in conversational commerce, selling and consulting online via chat applications, following brand guidelines and tone of voice.
• Prepare, promote, and participate in live streaming and live shopping events (if applicable and aligned with brand strategy).
• Represent the brand as an influencer on social media (if applicable and aligned with brand strategy).
• Utilize online tools such as video consultations and chat applications.
• Why us?
• We will support you through a tailor-made learning & development journey where you will receive constant career advice to empower you to navigate through and reach the Senior Leadership role of your dreams. Progressive leadership track - opportunities for growth & development.

Job type:

Full-time

• วางแผน ควบคุม และบริหารงานธุรการขององค์กรให้ดำเนินงานสอดคล้องกับนโยบาย มาตรฐาน และเป้าหมายของบริษัท
• กำกับดูแลการบริหารจัดการยานพาหนะขององค์กร ทั้งรถเช่า รถกรรมสิทธิ์ ประกันภัย ภาษี บัตรน้ำมัน บัตรทางด่วน และการควบคุมต้นทุนที่เกี่ยวข้อง
• กำหนดแนวทางและควบคุมระบบจัดการเอกสาร รวมถึงการจัดเก็บข้อมูล การรับ-ส่ง การเก็บรักษา
• บริหารงบประมาณและต้นทุนของฝ่ายธุรการ ตั้งแต่การวางแผน ควบคุมค่าใช้จ่าย ไปจนถึงกระบวนการอนุมัติ
• กำกับดูแลการจัดซื้อจัดจ้างและสัญญาบริการทั้งหมด รวมถึงวัสดุสำนักงาน ระบบอาคาร งานบริการภายนอก และการจัดหา
• ตรวจทาน บริหาร และควบคุมสัญญาบริการและสัญญาเช่าพื้นที่อาคาร (ASMM) ทั้งด้านข้อกำหนด เงื่อนไข ระยะสัญญา ค่าใช้จ่าย และการประสานงานกับผู้ให้บริการหรือผู้เช่า
• บริหารและพัฒนาทีมงานธุรการ ผ่านการมอบหมายงาน การติดตามผล การโค้ช และการประเมินผลงาน เพื่อสร้างทีมที่มีสมรรถนะสูง
• ประสานงานกับหน่วยงานภายในและภายนอก เพื่อสนับสนุนการดำเนินงานของบริษัทและแก้ไขปัญหาที่เกี่ยวข้องอย่างรวดเร็วและมีประสิทธิภาพ
• วิเคราะห์ปัญหาและพัฒนากระบวนการธุรการ เพื่อยกระดับคุณภาพการทำงาน ลดต้นทุน และเพิ่มประสิทธิภาพของระบบงาน
• จัดทำรายงานผลการดำเนินงานเชิงบริหาร นำเสนอข้อมูล วิเคราะห์ความเสี่ยง.
• Job Skills & Qualifications.
• ปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การจัดการ หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์บริหารงานธุรการ/เอกสาร/งานอาคาร/งานสัญญาบริการ อย่างน้อย 7 ปี
• มีทักษะการบริหารทีม วางแผนงาน ประสานงาน และการแก้ปัญหาเชิงระบบ
• มีความรู้ด้านการจัดการสัญญา การจัดซื้อจัดจ้าง และงานยานพาหนะขององค์กร
• สามารถใช้โปรแกรม Microsoft Office โดยเฉพาะ Excel ได้อย่างคล่องแคล่ว
• มีความละเอียดรอบคอบ มีความรับผิดชอบสูง และทำงานเชิงบริหารได้ดี.