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Skills:
Sales
Job type:
Full-time
Salary:
negotiable
- Ensure smooth communication and collaboration between Partners, Relationship Managers (RMs), and other departments within the company.
- Manage communication with insurance companies to prepare quotes and create Placing slip/ Quotation slip in the BOSS system as authorized.
- Complete end-to-end sheet processes when necessary, ensuring accuracy and completeness of data.
- Ensure the accuracy of insurance premiums and upload proof of payments as needed.
- Track and follow up on policy renewals to ensure they are completed on time.
- Collaborate closely with partners to identify and resolve any issues or challenges they encounter.
- Follow up on unpaid premiums, escalating unresolved cases to the Relationship Manager when necessary.
- Summarize and prepare weekly and monthly sales reports, including key metrics and performance insights, for internal review and decision-making.
- Support the sales and relationship management teams with administrative tasks as needed to ensure efficiency and smooth operations.
Job type:
Full-time
Salary:
negotiable
- Meet and exceed by providing consultation, sharing of knowledge, and make-up service to our customers.
- Responsible to work according to Hygiene rules and regulations.
- Implement Gift-wrap and products-trial in store.
- Provide the best service and experience through Sephora Attitude.
- Sales ManagementWelcome customers in best grooming and uniform.
- Provide Consultant Services and suitable products to customers and after a comprehensive understanding of their need.
- Be able to give exceed expectation to customers with Link, Up and Cross sale techniques, where offers fit customer s need.
- Know daily and monthly sales target and retail KPIs and able to deliver.
- Training and developmentEnroll and complete SEPHORA University s Basic training and examination.
- Know products well after participating and complete different training from Brand or Area trainer.
- Share best practice to other BAs and support each other for leaning and growing.
- Attend in-store training conducted by store leader.
- Zoning ManagementSet-up and check merchandising presentations in responsible zone, and finish Replenishment timely.
- Ensure gondola and drawer cleanliness are maintained.
- Protect fix assets of company, like desk, chair, computer, etc.
- CashieringAttend assigned training and test to become a certified cashier by acknowledging company policy and procedures.
- Properly handle customer with their merchandising at cashier counter.
- Strictly follow up CRM policy and procedure to avoid any CRM fraud case happen to our customer.
- Stock ManagementSupport Store Manager to secure the shortage and Safety in store.
- Make a prompt statistic of soon-expired product and sell by FIFO.
- Participate in product receiving, transfer and inventory and make proper record for reference.
- Always keep stock room clean and tidy.
- We would love to hear from you if .
- Minimum secondary school education.
- Service minded.
- Team player who enjoys working with others.
- Excellent communication skills.
- Experience related in this field is a plus.
Job type:
Full-time
Salary:
negotiable
- Job Number25202165
- Job CategoryAdministrative
- LocationMontien Riverside Hotel Bangkok, 372 Rama III Rd Bang Khlo, Bangkok, Thailand, Thailand, 10120
- ScheduleFull Time
- Located Remotely?N
- Position Type Non-Management
- Marriott International olarak, kapÄąsÄą herkese aÃ§Äąk ve fÄąrsata eriÅim imkÃĒnÄą sunan bir eÅit fÄąrsat iÅvereni olmaya kararlÄąyÄąz. ÃalÄąÅma arkadaÅlarÄąmÄązÄąn, ÃķzgÞn arka planlarÄąna deÄer verilen ve geçmiÅleriyle birlikte kabul gÃķrdÞkleri bir iÅ ortamÄąnÄą etkin bir Åekilde teÅvik ediyoruz. En gÞçlÞ yanÄąmÄąz, çalÄąÅma arkadaÅlarÄąmÄązÄąn beraberlerinde getirdikleri zengin kÞltÞr, yetenek ve deneyimlerdir. KiÅinin engellilik durumuna, askerlik durumuna veya yÞrÞrlÞkteki yasalarla korunan diÄer durumlara dayalÄą ayrÄąmcÄąlÄąk da dÃĒhil olmak Þzere, her tÞrlÞ ayrÄąmcÄąlÄąÄa karÅÄąyÄąz.Marriott Hotels, dÞnyanÄąn dÃķrt bir yanÄąnda alÄąÅageldiÄiniz rahatlÄąÄÄą saÄlamaya devam ederken her fÄąrsatta yenilikçi yaklaÅÄąmÄąnÄą sÞrdÞrÞyor ve misafirperverlik sanatÄąnÄą daha da geliÅtirmeye çalÄąÅÄąyor. Bir Marriott Hotels çalÄąÅanÄą olarak, yaÅayan mirasÄąmÄązÄą destekleyip geliÅtiren, dÞÅÞnceli, samimi ve geleceÄe bakan bir hizmet anlayÄąÅÄąyla "MÞkemmel Misafirperverlik. Her Zaman" sÃķzÞnÞ yerine getirmeye yardÄąmcÄą olursunuz. Sizi dÞnya genelinde misafirperverlikle eÅ anlamlÄą olan Marriott Hotels'de bir kariyer keÅfetmeye davet etmekten gurur duyuyoruz. Marriott Hotels'e katÄąlarak, Marriott International çatÄąsÄą altÄąndaki bir markalar portfÃķyÞne katÄąlÄąrsÄąnÄąz. İÅinizi en iyi Åekilde yapabileceÄiniz yeri tercih edin, amacÄąnÄązÄą gerçekleÅtirmeye baÅlayÄąn, mÞkemmel bir kÞresel ekibin Þyesi olun ve hayallerinize ulaÅmayÄą baÅarÄąn.
- JW Marriott, Marriott International'Äąn lÞks portfÃķyÞnÞn bir parçasÄądÄąr ve dÞnyanÄąn dÃķrt bir yanÄąndaki Åehirlerde ve farklÄą tatil yerlerinde 100'Þ aÅkÄąn harika tesisten meydana gelir. JW, çalÄąÅanlarÄąmÄązÄąn Ãķnce geldiÄine inanÄąr. ÃÞnkÞ siz mutlu olursanÄąz misafirlerimiz de mutlu olur. JW Marriott çalÄąÅanlarÄą kendinden emin, yenilikçi, samimi ve yaratÄącÄądÄąr. Markayla aynÄą adÄą taÅÄąyan Åirketin kurucusu J.Willard Marriott'Äąn mirasÄąnÄąn taÅÄąyÄącÄąsÄądÄąr. Otellerimiz, bir topluluÄun parçasÄą olacaÄÄąnÄąz ve farklÄą kÞltÞrlerden iÅ arkadaÅlarÄąndan oluÅan bir grupla gerçek bir yol arkadaÅlÄąÄÄąnÄąn tadÄąnÄą Ã§ÄąkaracaÄÄąnÄąz benzersiz bir iÅ deneyimi sunuyor. JW; eÄitim, geliÅim, takdir fÄąrsatlarÄą ve en Ãķnemlisi, bÞtÞncÞl mutluluÄa odaklÄą, tutkularÄąnÄązÄąn peÅinden gidebileceÄiniz lÞks bir ortam vadediyor. Misafirlere son derece Ãķzenli davranmak, çalÄąÅanlarÄąmÄąza gÃķsterdiÄimiz Ãķzenle baÅlar. İÅte JW Treatment budur. JW Marriott'a katÄąlarak, Marriott International çatÄąsÄą altÄąndaki bir markalar portfÃķyÞnÞn parçasÄą olursunuz. İÅinizi en iyi Åekilde yapabileceÄiniz yeri tercih edin, amacÄąnÄązÄą gerçekleÅtirmeye baÅlayÄąn, mÞkemmel bir kÞresel ekibin Þyesi olun ve hayallerinize ulaÅmayÄą baÅarÄąn.
Job type:
Full-time
Salary:
negotiable
- Store Manager.
- Profile.
- Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.
- You will shine here if you enjoy .
- Customer services.
- Be a role model for customer service and meeting or exceeding customers expectations.
- Drive a service and selling culture in the store.
- Monitor customer satisfaction and feedback systems to drive continuous service improvement.
- Store performance and monitoring.
- Take full ownership of the store and its commercial success.
- Analyze relevant data to probe and challenge the status quo.
- Address identified improvement areas.
- Escalate issues to the District Manager or other Retail Back Office partners where needed.
- Drive continuous improvements in the store s sales, productivity, and profitability.
- Share best practices to drive the collective performance of all district stores.
- People development.
- Lead service by example.
- Balance time between selling and leading team members on the sales floor.
- Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling.
- Schedule staff so as to properly serve customers, drive sales and execute tasks.
- Manage the recruitment and training of store team members.
- Ensure all HR policies and procedures are adhered to.
- Create a high performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance.
- Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.
- Training.
- Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge.
- Coach and motivate individuals within assigned area to maximize their performance.
- Complete all applicable training programs.
- Effectively apply the learning on the job.
- Seek coaching and learning opportunities to continually improve own performance.
- Merchandising.
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
- Operations.
- Ensure the legal and financial integrity of the store.
- Ensure proper in-store Sephora executions according to established standards and directives.
- Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
- Ensure merchandise deliveries are processed on the same day they arrive, and the store s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
- Ensure cash register transactions are processed quickly and accurately.
- Lead and implement all applicable loss prevention policies and procedures.
- Maintain a safe and productive shopping and working environment.
- Key relationships.
- Customers.
- Peers.
- Supervisor.
- Team members.
- Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.).
- Local administration (e.g. mall management).
- We would love to hear from you if .
- Thai National.
- Minimum diploma or University degree.
- Minimum 18 months work experience in a beauty/fashion customer and commercial focused retail environment.
- Minimum of 12 months Store Management responsibility.
- Intermediate selling experience.
- Comprehensive product, retail and industry understanding.
- Advanced MS Office proficiency.
- SEPHORA
- MAISONSephora s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
- The House provides a superior selection of quality products and always keeps pace with the latest trends.
- The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
- With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
- At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.
Experience:
1 year required
Skills:
Salesforce, Data Analysis, Market Research, English
Job type:
Full-time
Salary:
negotiable
- Full responsibility for the report quality and timely delivery of reports to retailers.
- Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system.
- Ensure that all records for sending data to the retailers are up to date and accurate.
- Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers.
- Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions.
- Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily.
- Identify and organise the training needs of your allocated number of retailers.
- Provide support to all areas of the business: Ops, Coding and Commercial Department.
- Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process.
- Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review.
- Should be actively improve/manage the speed of data delivery from the retailers.
- For the retailers you manage support the Coding Team in identifying unknown products on data feeds.
- Support commercial team on identifying new business opportunities.
- Support commercial team on the recruitment of new retailers.
- Qualifications University degree or equivalent experience.
- Fresh Graduate is encouraged to apply as well.
- Minimum 1 year of working experience in data analysis or market research.
- Advanced analytical skills, with an ability to interpret and present actionable insights through storytelling.
- Knowledge with Microsoft Excel, and PowerPoint.
- Strong analytical mind and excellent numerical skills.
- Excellent command of both written and spoken Thai and English.
- Additional Information
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including rÃĐsumÃĐ screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.
Experience:
3 years required
Skills:
Leadership Skill, Good Communication Skills, English
Job type:
Full-time
Salary:
āļŋ30,000 - āļŋ45,000, negotiable
- Manage full-cycle client relationships-from strategic planning to execution-spanning digital content, event-based learning solutions, and marketing campaigns.
- Serve as the primary bridge between clients, creative/content teams, production, and external partners to ensure alignment and timely delivery.
- Provide expert strategic recommendations in Digital Marketing, Social Media, Event Strategy, and AI-driven solutions that support client goals.
- Maintain responsibility for revenue targets, budget control, and cost optimization across accounts.
- Lead and mentor account team members, ensuring high-quality delivery and a professional standard of communication.
- Develop new business opportunities through relationship building, proactive proposals, and client insight.
- Bachelor s degree in Marketing, Business, Communications, or a relevant field.
- 3 years (for Account Executive) 7 years (for Account Manager) of experience in Account Management, Client Service, or Integrated Campaigns (agency experience preferred).
- Strong understanding of omnichannel marketing, media strategy, and B2B client needs.
- Proficient in AI Tools, PowerPoint, Excel, and Office communication tools.
- Fluent in English (written and spoken) with strong presentation and interpersonal skills.
- Positive, proactive, and able to multitask effectively in a fast-paced, cross-functional environment.
- āļŦāļāđāļēāļāļĩāđāļāļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļ (Responsibilities).
- āļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļąāļāļĨāļđāļāļāđāļēāđāļāļāļāļĢāļāļ§āļāļāļĢ āļāļąāđāļāđāļāđāļāļēāļĢāļ§āļēāļāđāļāļāļāļĨāļĒāļļāļāļāđāđāļāļāļāļāļķāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļ āļāļĢāļāļāļāļĨāļļāļĄāļāļąāđāļāļāļāļāđāļāļāļāđāļāļīāļāļīāļāļąāļĨ āļāļĩāđāļ§āļāļāđ āđāļĨāļ°āđāļāļĄāđāļāļāļāļēāļĢāļāļĨāļēāļ.
- āļāļģāļŦāļāđāļēāļāļĩāđāđāļāđāļāļāļąāļ§āļāļĨāļēāļāļŦāļĨāļąāļāļĢāļ°āļŦāļ§āđāļēāļāļĨāļđāļāļāđāļē āļāļĩāļĄāļāļĢāļĩāđāļāļāļĩāļ/āļāļāļāđāļāļāļāđ āļāļĩāļĄāđāļāļĢāļāļąāļāļāļąāļ āđāļĨāļ°āļāļēāļĢāđāļāđāļāļāļĢāđāļ āļēāļĒāļāļāļ āđāļāļ·āđāļāđāļŦāđāļĄāļąāđāļāđāļāļ§āđāļēāļāļēāļĢāļāļģāļāļēāļāđāļāđāļāđāļāđāļāļāļīāļĻāļāļēāļāđāļāļĩāļĒāļ§āļāļąāļāđāļĨāļ°āļŠāđāļāļĄāļāļāļāļēāļāđāļāđāļāļĢāļāļāļēāļĄāļāļģāļŦāļāļāđāļ§āļĨāļē.
- āđāļŦāđāļāļģāđāļāļ°āļāļģāđāļāļīāļāļāļĨāļĒāļļāļāļāđāļāļēāļāļāļ§āļēāļĄāđāļāļĩāđāļĒāļ§āļāļēāļāđāļāļāđāļēāļāļāļēāļĢāļāļĨāļēāļāļāļīāļāļīāļāļąāļĨ āđāļāđāļāļĩāļĒāļĨāļĄāļĩāđāļāļĩāļĒ āļāļĩāđāļ§āļāļāđ āđāļĨāļ°āđāļāļĨāļđāļāļąāļāļāļĩāđāļāļąāļāđāļāļĨāļ·āđāļāļāļāđāļ§āļĒ AI āđāļāļ·āđāļāļŠāļāļąāļāļŠāļāļļāļāđāļāđāļēāļŦāļĄāļēāļĒāļāļāļāļĨāļđāļāļāđāļē.
- āļĢāļąāļāļāļīāļāļāļāļāđāļāđāļēāļŦāļĄāļēāļĒāļĢāļēāļĒāđāļāđ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļāļāļĢāļ°āļĄāļēāļ āđāļĨāļ°āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāđāļāļāļļāļāđāļŦāđāđāļāļīāļāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāļŠāļđāļāļŠāļļāļ.
- āđāļāđāļāļāļđāđāļāļģāđāļĨāļ°āđāļŦāđāļāļģāđāļāļ°āļāļģāđāļāđāļŠāļĄāļēāļāļīāļāđāļāļāļĩāļĄāļāļĢāļīāļŦāļēāļĢāļĨāļđāļāļāđāļē āđāļāļ·āđāļāđāļŦāđāļĄāļąāđāļāđāļāļ§āđāļēāļĄāļĩāļāļēāļĢāļŠāđāļāļĄāļāļāļāļēāļāļāļĩāđāļĄāļĩāļāļļāļāļ āļēāļāļŠāļđāļāđāļĨāļ°āļĄāļĩāļĄāļēāļāļĢāļāļēāļāļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāļāļĩāđāđāļāđāļāļĄāļ·āļāļāļēāļāļĩāļ.
- āļāļąāļāļāļēāđāļāļāļēāļŠāļāļēāļāļāļļāļĢāļāļīāļāđāļŦāļĄāđāđ āļāđāļēāļāļāļēāļĢāļŠāļĢāđāļēāļāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđ āļāļēāļĢāļāļģāđāļŠāļāļāđāļāļāļāļēāļāđāļāļīāļāļĢāļļāļ āđāļĨāļ°āļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨāđāļāļīāļāļĨāļķāļāļāļāļāļĨāļđāļāļāđāļē.
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩ āļŠāļēāļāļēāļāļēāļĢāļāļĨāļēāļ āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļąāđāļāļāđāļģ 3 āļāļĩ (āļŠāļģāļŦāļĢāļąāļāļāļģāđāļŦāļāđāļ Account Executive) āļŦāļĢāļ·āļ 7 āļāļĩ (āļŠāļģāļŦāļĢāļąāļāļāļģāđāļŦāļāđāļ Account Manager) āđāļāļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļĨāļđāļāļāđāļē (Account Management) āļāļēāļāļāļĢāļīāļāļēāļĢāļĨāļđāļāļāđāļē (Client Service) āļŦāļĢāļ·āļāđāļāļĄāđāļāļāļāļēāļĢāļāļĨāļēāļāđāļāļāļāļđāļĢāļāļēāļāļēāļĢ (āļŦāļēāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļŠāļēāļĒāđāļāđāļāļāļāļĩāđāļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ).
- āļĄāļĩāļāļ§āļēāļĄāđāļāđāļēāđāļāļāļĒāđāļēāļāļĨāļķāļāļāļķāđāļāđāļāļĩāđāļĒāļ§āļāļąāļāļāļēāļĢāļāļĨāļēāļāđāļāļ Omnichannel āļāļĨāļĒāļļāļāļāđāļŠāļ·āđāļ āđāļĨāļ°āļāļ§āļēāļĄāļāđāļāļāļāļēāļĢāļāļāļāļĨāļđāļāļāđāļēāļāļĨāļļāđāļĄ B2B.
- āļĄāļĩāļāļ§āļēāļĄāđāļāļĩāđāļĒāļ§āļāļēāļāđāļāļāļēāļĢāđāļāđāđāļāļĢāļ·āđāļāļāļĄāļ·āļ AI, PowerPoint, Excel āđāļĨāļ°āđāļāļĢāļ·āđāļāļāļĄāļ·āļāļŠāļ·āđāļāļŠāļēāļĢāđāļāļŠāļģāļāļąāļāļāļēāļ.
- āļŠāļ·āđāļāļŠāļēāļĢāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐāđāļāđāļāļĒāđāļēāļāļāļĨāđāļāļāđāļāļĨāđāļ§ (āļāļąāđāļāļāļēāļĢāđāļāļĩāļĒāļāđāļĨāļ°āļāļēāļĢāļāļđāļ) āļāļĢāđāļāļĄāļāļąāļāļĐāļ°āļāļēāļĢāļāļģāđāļŠāļāļāđāļĨāļ°āļĄāļāļļāļĐāļĒāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩāđāļĒāļĩāđāļĒāļĄ.
- āļĄāļĩāļāļąāļĻāļāļāļāļīāđāļāļīāļāļāļ§āļ āļāļĢāļ°āļāļ·āļāļĢāļ·āļāļĢāđāļ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļāļģāļāļēāļāļŦāļĨāļēāļĒāļāļĒāđāļēāļāļāļĢāđāļāļĄāļāļąāļāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāđāļāļŠāļ āļēāļāđāļ§āļāļĨāđāļāļĄāļāļĩāđāļĢāļ§āļāđāļĢāđāļ§āđāļĨāļ°āļāđāļāļāļāļģāļāļēāļāļĢāđāļ§āļĄāļāļąāļāļŦāļĨāļēāļĒāļāđāļēāļĒ
- āļĢāļđāļāđāļāļāļāļēāļĢāļāļģāļāļēāļ Hybrid Working (āđāļāđāļēāļāļāļāļāļīāļĻāļŠāļĨāļąāļ Work from Home)
- āļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ (Provident Fund)
- āđāļāļāļąāļŠāļāļĢāļ°āļāļģāļāļĩ (āļāļēāļĄāļāļĨāļāļĢāļ°āļāļāļāļāļēāļĢ)
- āļāļīāļāļēāļĢāļāļēāļāļĢāļąāļāđāļāļīāļāđāļāļ·āļāļāļāļĢāļ°āļāļģāļāļĩ (āļāļēāļĄāļāļĨāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļ)
- āļāļīāļāļāļĢāļĢāļĄāļāļąāļāļāļēāļāļļāļāļĨāļēāļāļĢāđāļĨāļ°āļāļēāļĢāļāļķāļāļāļāļĢāļĄ (Training & Development)
- āļāļīāļāļāļĢāļĢāļĄāļāđāļāļāđāļāļĩāđāļĒāļ§āļāļĢāļ°āļāļģāļāļĩ (Company Outing)
- āļāļĢāļ§āļāļŠāļļāļāļ āļēāļāļāļĢāļ°āļāļģāļāļĩ
- āļ§āļąāļāļŦāļĒāļļāļāļāļąāļāļāđāļāļāļāļĢāļ°āļāļģāļāļĩ
- āļāļĢāļ°āļāļąāļāļŠāļąāļāļāļĄ.
Skills:
Microsoft Office, Excel
Job type:
Full-time
Salary:
negotiable
- āļāļđāđāļĨāļāļĢāļ°āļāļ§āļāļāļēāļĢāļĢāļąāļāļ§āļēāļāļāļīāļĨāļāļēāļ Vendor āļĢāļ§āļĄāļāļķāļāļāļĢāļ§āļāļŠāļāļāļāļ§āļēāļĄāļāļđāļāļāđāļāļāđāļĨāļ°āļāļ§āļēāļĄāļāļĢāļāļāđāļ§āļāļāļāļāđāļāļāļŠāļēāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļ§āļāļŠāļāļ āļĢāļ§āļāļĢāļ§āļĄ āđāļĨāļ°āļāļąāļāđāļāļĢāļĩāļĒāļĄāđāļāļāļŠāļēāļĢāđāļāļīāđāļĄāđāļāļīāļĄāļāļēāļāļāļĩāļĄāļāļąāļāļāļ·āđāļ āđāļĨāļ°āļŦāļāđāļ§āļĒāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļīāļĄāļāđāđāļĨāļ°āļāļąāļāļāļēāļĢāđāļāļāļŠāļēāļĢāļāļēāļĢāļ§āļēāļāļāļīāļĨāļāļĩāđāđāļāđāļĢāļąāļāļāđāļēāļ Email āļŦāļĢāļ·āļāļĢāļ°āļāļ Online āđāļāļ·āđāļāļŠāđāļāđāļŦāđāđāļāđāļēāļŦāļāđāļēāļāļĩāđāļāļąāļāļāļĩāļŠāļģāļŦāļĢāļąāļāļāļēāļĢāļāļąāđāļāļŦāļāļĩāđ.
- āļāļąāļāļāļķāļāļāđāļāļĄāļđāļĨāļāļēāļĢāļĢāļąāļāļ§āļēāļāļāļīāļĨāļāļąāđāļāļŦāļĄāļāđāļāđāļēāļŠāļđāđāļĢāļ°āļāļ (Online) āđāļāļ·āđāļāđāļāđāđāļāļāļēāļĢāļāļīāļāļāļēāļĄāđāļĨāļ°āļāļĢāļ§āļāļŠāļāļāđāļāļāļŠāļēāļĢ.
- āļāļąāļāļāļģāļĢāļēāļĒāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āđāļāđāļ āļĢāļēāļĒāļāļēāļāđāļāđāļāļāđāļēāļāļĢāļąāļ āļĢāļēāļĒāļāļēāļāđāļāļāļŠāļēāļĢāļāļĩāđāļāļīāļāļāļąāļāļŦāļē āļŦāļĢāļ·āļāđāļāļāļŠāļēāļĢāļāļĩāđāļāđāļāļāļāļīāļāļāļēāļĄāđāļāđāđāļ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāļāļĩāļĄāļāļąāļāļāļ·āđāļ āļŦāļāđāļ§āļĒāļāļēāļāļ āļēāļĒāđāļ āđāļĨāļ° Vendor āđāļāļāļĢāļāļĩāđāļāļāļŠāļēāļĢāļ§āļēāļāļāļīāļĨāļĄāļĩāļāļąāļāļŦāļē āđāļāļ·āđāļāđāļŦāđāļŠāļēāļĄāļēāļĢāļāđāļāđāđāļāđāļāđāļāļĒāđāļēāļāļāļđāļāļāđāļāļāđāļĨāļ°āļāļĢāļāļāđāļ§āļ.
- āļāļģāđāļāļīāļāļāļēāļĢāļāļāļāđāļāļŠāļąāđāļāļāļ·āđāļ (Purchase Order: PO) āđāļĨāļ°āđāļāļāļŠāļēāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āļāļēāļĄāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāđāļēāļāļāļēāļāļāļļāļĢāļāļēāļĢāļāļąāđāļ§āđāļ āđāļāđāļ āļāļēāļāđāļāļĢāļĐāļāļĩāļĒāđ āļāļēāļāļāļąāļāļŠāđāļāđāļāļāļŠāļēāļĢāđāļĨāļ°āļāļąāļŠāļāļļ āļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāđāļĄāļŠāđāļāļāđāļāļāļĢāđ.
- Qualification āļŠāļģāđāļĢāđāļāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļ āļāļ§āļŠ. āļāļķāđāļāđāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļāļāđāļēāļāļāļļāļĢāļāļēāļĢāļŦāļĢāļ·āļāļŠāļēāļĒāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļĒāđāļēāļāļāđāļāļĒ 1 āļāļĩ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđāļāļēāļāļāļāļĄāļāļīāļ§āđāļāļāļĢāđāđāļĨāļ°āđāļāļĢāđāļāļĢāļĄāļāļ·āđāļāļāļēāļāđāļāđāļāļĩ āđāļāļĒāđāļāļāļēāļ° Microsoft Office (Word āđāļĨāļ° Excel).
- āļĄāļĩāļāļ§āļēāļĄāļĨāļ°āđāļāļĩāļĒāļāļĢāļāļāļāļāļ āļĢāļąāļāļāļīāļāļāļāļāļāđāļāļāļēāļ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļāļąāļāļāļēāļĢāđāļāļāļŠāļēāļĢāđāļāđāļāļĒāđāļēāļāđāļāđāļāļĢāļ°āļāļ.
- āļĄāļĩāļāļąāļāļĐāļ°āļāđāļēāļāļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļĨāļ°āļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļāļāļĩāđāļāļĩ āļŠāļēāļĄāļēāļĢāļāļāļģāļāļēāļāļĢāđāļ§āļĄāļāļąāļāļŦāļĨāļēāļĒāļŦāļāđāļ§āļĒāļāļēāļāđāļāđ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļēāļāđāļĨāļ°āđāļāđāđāļāļāļąāļāļŦāļēāđāļāļāļēāļ°āļŦāļāđāļēāđāļāđ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐāđāļāđ āđāļāļĢāļ°āļāļąāļāļāļāđāļāđ.
- Contact: Nutthawut (Frank) Email: [email protected]
Experience:
1 year required
Skills:
Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English
Job type:
Full-time
Salary:
āļŋ18,000 - āļŋ25,000, negotiable
- āļāļģāļāļēāļ 6 āļ§āļąāļāļāđāļāļŠāļąāļāļāļēāļŦāđ āđāļĨāļ° āļāļģāļāļēāļāđāļāđāļāļāļ° āđāļāļĒāļāļ°āļŠāļĨāļąāļāļāļļāļ 1-2 āđāļāļ·āļāļ āļāļąāļ§āļāļĒāđāļēāļāđāļ§āļĨāļēāđāļāđāļēāļāļ° 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 āļ. āđāļāđāļāļāđāļ.
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Experience:
No experience required
Skills:
Good Communication Skills, Meet Deadlines, English
Job type:
Full-time
Salary:
āļŋ20,000 - āļŋ30,000, negotiable
- Conduct thorough audits of live chat interactions to ensure adherence to established quality standards and provide constructive feedback to customer support representatives for continuous improvement.
- Review website content to ensure accuracy, clarity, and alignment with company messaging, and collaborate with the Marketing team to facilitate accurate and culturally sensitive translations as needed.
- Participate in monthly calibration sessions with the customer support team to ensure ...
- Conduct audits of sales calls to assess the quality of communication, adherence to scripts, and overall customer experience, providing feedback to the sales team to enhance their effectiveness and customer satisfaction.
- Generate and analyze monthly reports on customer support metrics, including CSAT scores, identifying trends and areas for improvement, and collaborating with relevant teams to implement enhancements..
- Educational background: Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
- 1 - 2 years experience in Customer Service or Quality Assurance, specializing in contact centers, preferably in a virtual environment (LiveChat).
- Fluency in both English and Thai.
- Able to work independently in a remote setup.
- Stable internet required.
- Strong attention to detail, with the ability to identify nuances, patterns, and areas for improvement within customer interactions.
- Excellent analytical and problem-solving skills, enabling the interpretation of data and identification of trends to drive quality improvements.
- Exceptional written and verbal communication skills to provide clear, concise, and constructive feedback to agents and Team Leaders.
- Ability to adapt quickly to changing priorities and successfully operate in a fast-paced team environment.
- Strong teamwork and collaboration skills, facilitating effective engagement with supervisors and team leaders in implementing quality initiatives.
- Excellent time management skills, allowing for the prioritization of tasks, meeting deadlines, and handling multiple projects simultaneously.
Experience:
5 years required
Skills:
Accounting, Thai, English
Job type:
Full-time
Salary:
negotiable
- Uphold a strict level of confidentiality.
- Payroll / Commission and salary database update.
- Preparation and submission of Social Security, Payroll, Bonuses, Commissions, Overtime.
- Coordinate and control work permits, visa, passport, any related arrangements with BOI.
- Oversee every single government related documents and matters (Department of Revenue/Department of Business Development/Social Security).
- Issues invoices.
- Send Messenger to clients.
- send EMS to Clients.
- Purchase Groceries and Furnitures.
- Take care of maintenance and housekeeper.
- Assisting solicitors on an ad-hoc basis with legal research, drafting, day-to-day transaction and case management tasks and the development and maintenance of processes and policies.
- Managing the preparation, negotiation and signature of high-volume standard form.
- agreements including NDAs and consultancy agreements.
- Reviewing agreements and preparing contract summaries to be used in the contract signoff process.
- Proven work experience as a senior administrative assistant, virtual assistant or executive administrative assistant.
- In-depth understanding of office management and daily operations.
- Hands on experience with MS Office.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Proven experience as a financial controller, accounting supervisor, chief or senior accountant.
- Thorough knowledge of basic accounting procedures.
- In-depth understanding of Generally Accepted Accounting Principles (GAAP).
- Awareness of business trends.
- Familiarity with financial accounting statements.
- Experience with general ledger functions and the month-end/year-end close process.
- Accuracy and attention to detail.
- Aptitude for numbers and quantitative skills.
- BS degree in Accounting, Finance or relevant additional qualification as a personal assistant, secretary and legal will be a plus.
Experience:
5 years required
Skills:
Research, Project Management, English
Job type:
Full-time
Salary:
negotiable
- Take ownership of the visual identity for specific brands in the portfolio, working in collaboration with the Senior Design Manager and Design Director, brand teams, insights teams and global design while leading design team members.
- Generate creative design proposals (scenarios, concepts) in order to visualize the desired output and share it with internal and external team members.
- Participate in research activities and effectively translate customer needs into actionable design requirements - and execute those requirements into design solutions. ...
- Qualifications:5+ years of quality brand design experience.
- Graphic designer degree or similar.
- Extraordinary design taste and skill.
- Extraordinary ability in using the Adobe Creative Suite software (3D software knowledge is a bonus).
- Strong project management and design management skills.
- Ability to work in a dynamic work environment; comfortable with risk and uncertainty.
- Effectively communicate (verbally and in writing) with internal and external stakeholders across all levels.
- Works well with others to deliver results; keeps others informed at all times.
- Proficiency in oral and written English (a big plus).
- Capability to develop and visualize concepts through hand sketching or computer software.
- An incurable curiosity relating to all design things.
- Great passion for new and creative trends.
- Highly collaborative, team-oriented, and able to run brainstorming sessions or present in front of other team members.
- Ability to work smoothly with a fast-paced interdisciplinary team.
- Demonstrate a clear point of view relating to their design.
- Open and optimistic with entrepreneurial vision.
- Works well under pressure.
- NB: a design portfolio is required.
Skills:
eCommerce
Job type:
Full-time
Salary:
negotiable
- Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
- Analyze the department performance and define the actÄąons required for achÄąeving the busÄąness objectÄąves.
- Give commercial suggestions to SM.
- Drive the team to exceed their KPIs.
- Be constantly up-to-date on market trend and share ÄąnsÄąghts wÄąth relevant functÄąons.
- Foster the ecommerce channel development.
- CUSTOMEREnsure high levels of customer satisfaction through excellent service.
- Strengthen customer loyalty by engagÄąng and supporting the sales team Äąn clientelÄąng actÄąvÄąties and gains new local customers to grow department sales.
- TEAMTrain and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
- Identify hÄągh potentÄąal collaborators for internal development opportunities.
- Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
- RETAILGuarantee an in-depth product knowledge wÄąthÄąn the department, working wÄąth the relevant functions to support product/ collection training needs.
- ProvÄąde feedback and focused suggestions on department needs to the Store Manager.
- Guarantee the vÄąsual presentatÄąon of his/her department.
- Ensure effectÄąve and effÄącÄąent back-of-house organization for the department and is responsible for the protectÄąon of the company s assets as well as the staff grooming standards to be ensured.
- KNOWLEDGE AND SKILLS Passion and knowledge of the managed product category Business driven Team player with the ability to lead and influence peers Strong customer service approach Natural ability to serve our client Confident, enthusiastic and positive Problem solving Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken Thai and English expected Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
- Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Job type:
Full-time
Salary:
negotiable
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
- KNOWLEDGE AND SKILLS Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Good communication in English. Mandarin is an advantage Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
- Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Job type:
Full-time
Salary:
negotiable
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
- KNOWLEDGE AND SKILLS Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Good communication in English. Mandarin is an advantage Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
- Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Experience:
2 years required
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Lead customer service team of e-commerce business.
- Own, monitor, and drive the team to achieving related KPIs and overall performance.
- Ensure that all agents are working effectively and follow all technical and company service processes.
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers.
- Manage, train, and coach team members.
- Ensure smooth running of daily processes to meet service commitment levels.
- Requirements: Bachelor's Degree in any related field.
- At least 2+ years experience in a contact center, managing a team of at least 10 agents.
- Good command of written and spoken English.
- Flexible and open-minded with good service mind with the ability to handle customer's complaint and inquiry.
- Good logic and able to form assumption to identify team/individual performance gap.
- Worked with or Able to comprehend KPIs/performance data reports.
- Able to work in shift is an advantage.
Job type:
Full-time
Salary:
negotiable
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
- KNOWLEDGE AND SKILLS Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Good communication in English. Mandarin is an advantage Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
- Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Skills:
Microsoft Office, Pleasant Personality, Fast Learner, English
Job type:
Full-time
Salary:
negotiable
- Oversee real estate forecasting and lease management.
- Design workspace utilization, plan, and execute moving scenario.
- Create, maintain and execute the preventative maintenance schedule, ensuring that necessary repairs are noted and completed.
- Manage and track usage of company assets and office equipment.
- Maintain the upkeep of equipment and supplies to meet health and safety standards.
- Monitor the purchase and maintenance of an inventory of all supplies, equipment and services.
- Forecast and control Facility and Maintenance budget for facility management.
- Coordinate with building management team on daily basis for facility request, utility services, and building access.
- Requirements: Bachelor s degree in Hospitality or related field.
- Work experience as a Receptionist, Front Office Representative or similar role.
- Good computer skills: Microsoft office and able to use office equipment.
- Good communication in Both Thai and English.
- Pleasant personality, fast learner, enthusiastic and positive thinking.
- Service-minded is a must and able to work under pressure.
Skills:
Quality Assurance, Assurance, Problem Solving
Job type:
Full-time
Salary:
negotiable
- Ensure regular execution of the BAU deliverables maintenance and delivery to clients.
- Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization.
- Coordinate with BAU on post-production and pre-delivery checks for clients.
- Act upon the incident management process according to the formalized process and RACI.
- Responsible for quality assurance & resolution of operational escalations - working with Customer Support (which is Accountable / SPOC for client) & Data Operations.
- Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client - in alignment with Customer Support.
- Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation.
- Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.
- Drive design of operational solutions with the internal and external clients incl. identifying client s needs and translating them into technical specifications in consideration of technical capabilities and limitations Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ.
- Prepare and communicate impact analysis on syndicated data at country or category level.
- Capture and share lessons learned related to solved issues.
- Identify gaps and areas for improvement in the process.
- Contribute to resolving elements of regional & global clients queries via collaboration with other countries.
- Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for: Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies.
- Product Coding.
- Data Quality Issues excl. Coverage & Unusual Trends.
- Support in resolution of other operational client queries, with communication back to Customer Support team for: Data and Methodology Questions.
- Unusual Trends & Coverage (part of Data Quality Issues).
- Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow - being the only gate way for Commercial teams to Data Ops departments.
- Responsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible for.
- Operational client requests and issues resolution include among others also DDM.
- Use available operational tools to perform all necessary verifications and investigations: Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics.
- Qualifications Bachelor's Degree or equivalent experience.
- Combination of operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications.
- Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification.
- Good understanding of the local FMCG industry.
- Good relationship management skills to effectively liaise with commercial, clients and various operational teams.
- Well-developed analytical skills and very good attention to details.
- Proactive attitude in recommending suitable solutions, demonstrates a Can-Do & results-oriented attitude.
- Independent in executing tasks, driving progress and working out solutions.
- Ability to work effectively in a team to achieve goals together.
- Problem solving skills.
- Time management skills.
- Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way.
- Good Excel knowledge is a must.
- Additional InformationNIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including rÃĐsumÃĐ screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.
Experience:
8 years required
Skills:
Finance, SAP, Procurement
Job type:
Full-time
Salary:
negotiable
- Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
- Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
- Build trusted executive relationships and earn trusted advisor status with customers ...
- Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans.
- Act as primary point of escalation for customers account issues.
- Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services.
- What you ll bring.
- 8+ years experience in either Sales, Pre-Sales, Services or Solution/Product Management.
- 8+ years experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions or as a practitioner.
- Strong executive presence and relationship building skills, particularly with finance and procurement leaders.
- Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred.
- Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives.
- Proven ability to handle difficult customer situations and discuss challenges with customer executives.
- Commercial/deal support skills.
- Relationship-driven mindset with excellent verbal and non-verbal communication skills.
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions.
- Ability to apply risk-mitigation strategies to customer situations.
- Bachelor's degree or equivalent required.
- MBA or related post-Bachelor qualification is preferred.
- Professional Skills.
- Business Acumen.
- Complex Problem Solving.
- Effective Communication.
- Customer Orientation.
- Establish Trust.
- Influencing Skills.
- Following SAP Solution Skills are preferred.
- O Planning & Consolidation (SAC-Planning and Group Reporting).
- O Treasury & Cash Management (including Cash management).
- O Billing, Revenue & Innovation management (BRIM).
- O Global Trade & Tax.
- O Governance Risk and Compliance (GRC).
- Role Specific Skills.
- Customer Value Journey Alignment.
- Account Governance.
- Account Strategy.
- Customer Success Management.
- Customer Retention.
- Solution Adoption Strategy.
- Customer Expansion.
- Relationship Building.
- Technology Solution Adoption.
- Overcoming Objections.
- Finance and Spend Management Domain Expertise.
- Procurement Process Optimization.
- BSO2X.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
Experience:
1 year required
Skills:
Salesforce, Data Analysis, Market Research, English
Job type:
Full-time
Salary:
negotiable
- Full responsibility for the report quality and timely delivery of reports to retailers.
- Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system.
- Ensure that all records for sending data to the retailers are up to date and accurate.
- Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers.
- Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions.
- Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily.
- Identify and organise the training needs of your allocated number of retailers.
- Provide support to all areas of the business: Ops, Coding and Commercial Department.
- Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process.
- Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review.
- Should be actively improve/manage the speed of data delivery from the retailers.
- For the retailers you manage support the Coding Team in identifying unknown products on data feeds.
- Support commercial team on identifying new business opportunities.
- Support commercial team on the recruitment of new retailers.
- Qualifications University degree or equivalent experience.
- Fresh Graduate is encouraged to apply as well.
- Minimum 1 year of working experience in data analysis or market research.
- Advanced analytical skills, with an ability to interpret and present actionable insights through storytelling.
- Knowledge with Microsoft Excel, and PowerPoint.
- Strong analytical mind and excellent numerical skills.
- Excellent command of both written and spoken Thai and English.
- Additional Information
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including rÃĐsumÃĐ screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.
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