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Experience:

1 year required

Skills:

XML, YouTube, English

Job type:

Full-time

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Spanish Speaking - Must.
• 1-5 years related to customer support experience.
• 1+ years of technical support experience is a plus.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• https://www.careers-page.com/manatal/job/3W5R45VV.
• Watch our Demo.
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Job type:

Full-time

• หา Partner ร่วมวางแผนการตลาดเพื่อสร้างแคปเปญ Marketing สร้าง engagement บนออนไลน์ ของ COOLfahrenheit.
• ทำ summary report Stat ออนไลน์ ของ COOLfahrenheit ทุกเดือน และกิจกรรม theramed ทุกแคมเปญ.
• ประสานงานกับทุก Business ภายใน RS (Rs mall, Petall coolanything และ Partner เรื่องของการ Barter ซื้อสื่อ และ การ barter ใช้สื่อ COOLfahrenheit ในการโปรโมท.
• หา Partner เพื่อ Barter ของรางวัล สำหรับใช้ในทุก COOLfahrenheit และแต่ละแคมเปญ เพื่อประหยัดต้นทุนขององค์กร และเพื่อสร้างยอด follower และ engagement ในแคมเปญต่างๆ.
• ประสานงานติดต่อ หาโรงแรม เพื่อ Barter กิจกรรม COOL Outing เพื่อประหยัดงบประมาณขององค์กร.
• แพลนมีเดียเพื่อการโปรโมท เพื่อขายสินค้าของ COOLanything และประสานงานกับแต่ละ Brand product ทุกแบรนด์เพื่อจัดเตรียมข้อมูลในการใช้สื่อ.
• จัดหาข้อมูลเกี่ยวกับรายละเอียดของงานอีเว้นท์ เช่น สถานที่จัดกิจกรรมงาน โรงแรม และร้านอาหารเพื่อมาเป็นตัวเลือกให้กับฝ่ายอีเว้นท์ในการจัดงาน และดำเนินการคิดงานตามงบประมาณที่กำหนดไว้ได้.
• หาPartner Baterของรางวัล เพื่อเป็นของรางวัลในแต่ละกิจกรรมของบริษัทฯ เพื่อปร.
• ประสานงานติดต่อโรงแรม เพื่อ Barter กิจกรรม coolouting เพื่อประหยัดงบประมาณในองค์กร.
• แพลนมีเดียเพื่อการโปรโมท และประสานงานกับแต่ละ Brand product เพื่อจัดการการใช้.
• จัดหาข้อมูลเกี่ยวกับรายละเอียด สถานที่จัดกิจกรรมงาน โรงแรม ร้านอาหารเพื่อมาเป็นตัวเลือกให้กับฝ่ายอีเว้นในการจัดงาน ให้ดำเนินการตามงบประมาณที่กำหนดไว้.
• สำเร็จการศึกษาปริญญาตรีสาขาการตลาด สาขาบริหารธุรกิจหรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์อย่างน้อย 2-3 ปีในด้านการตลาดหรือตำแหน่งที่คล้ายกัน.
• มีประสบการณ์ในการจัดทำแคมเปญอย่างมีประสิทธิภาพ.
• มีความรู้ด้านการตลาดดิจิทัลเป็นอย่างดี.
• มีทักษะการเขียนและการพูดที่เป็นเลิศ.

Experience:

No experience required

Skills:

Mechanical Engineering, English

Job type:

Full-time

• ประสานงานกับฝ่ายวิศวกรรมและโรงงาน เพื่อสนับสนุนข้อมูลต่างๆที่จำเป็นต่อการทำโครงการ.
• ให้ข้อมูลด้านเทคนิค เกี่ยวกับผลิตภัณฑ์ แก่ฝ่ายขายและลูกค้า.
• ติดต่อประสานงานกับ Supplier เพื่อจัดหา จัดซื้อ อุปกรณ์ทางวิศวกรรม เพื่อทำการ proposal สำหรับโครงการเสนอราคาแก่ลูกค้า.

Experience:

No experience required

Skills:

Electronics, Thai, English

Job type:

Full-time

• ภาพรวมตำแหน่งงาน
• บริษัทกำลังมองหาพนักงานที่มีความมุ่งมั่นและมีความสามารถด้านเทคนิค เพื่อเข้าร่วมทีมในประเทศไทยในตำแหน่ง ช่างติดตั้งและซัพพอร์ตเทคนิค LED โดยหน้าที่หลักคือการติดตั้ง บำรุงรักษา ตรวจสอบ และซ่อมแซมระบบจอ LED รวมถึงให้การสนับสนุนทางเทคนิคหน้างาน
• บริษัทของเรามุ่งเน้นการพัฒนาและฝึกอบรมบุคลากรให้มีมาตรฐานสูง หากคุณเป็นคนขยัน มีความตั้งใจ และต้องการพัฒนาทักษะในสายอาชีพนี้ ตำแหน่งนี้เหมาะสำหรับคุณ.
• วุฒิการศึกษา ม.6 / ปวช. / ปวส. สาขาไฟฟ้า อิเล็กทรอนิกส์ เมคคาทรอนิกส์ หรือสาขาที่เกี่ยวข้อง
• ยินดีรับ นักศึกษาจบใหม่ หรือผู้มีประสบการณ์ไม่เกิน 1 ปีในสายงานที่เกี่ยวข้อง
• มีทักษะการคิดวิเคราะห์และการแก้ไขปัญหาที่ดี
• สามารถทำงานได้ทั้งแบบอิสระและทำงานเป็นทีม
• มีทักษะการสื่อสารและการให้บริการลูกค้าที่ดี
• สามารถประสานงานกับลูกค้าและทีมงานหน้างานได้อย่างมีประสิทธิภาพ
• สุขภาพร่างกายแข็งแรง ไม่กลัวความสูง และปฏิบัติตามมาตรการความปลอดภัยและการใช้อุปกรณ์ PPE อย่างเคร่งครัด.
• ติดตั้ง บำรุงรักษา และซ่อมแซมระบบจอ LED
• ตรวจสอบและแก้ไขปัญหาทางเทคนิคทั้งด้านฮาร์ดแวร์ ซอฟต์แวร์ และระบบเครือข่าย
• วิเคราะห์สาเหตุของปัญหาและดำเนินการแก้ไขอย่างเหมาะสม
• จัดทำรายงานสรุปผลการตรวจสอบและการแก้ไขปัญหา
• ปฏิบัติงานตามมาตรฐานความปลอดภัยในพื้นที่หน้างาน
• สนับสนุนงานทดสอบระบบและการส่งมอบงาน (Handover).
• เงินเดือนและสวัสดิการ
• เงินเดือน: 15,000 - 20,000 บาท/เดือน (ขึ้นอยู่กับประสบการณ์และความสามารถ)
• มี ค่าล่วงเวลา (OT) ตามนโยบายบริษัท
• มี ค่าอาหาร (Meal Allowance) สำหรับงานหน้างานหรืองาน OT
• มีโอกาสฝึกอบรมและพัฒนาทักษะในสายอาชีพ.
• ขยัน อดทน และมีความรับผิดชอบสูง
• มีทัศนคติเชิงบวก พร้อมเรียนรู้สิ่งใหม่ ๆ
• สามารถปรับตัวได้กับการทำงานนอกสถานที่และการเดินทาง.
• Tel.098-670-8821 K.ใบเตย.

Job type:

Full-time

• Lead end-to-end requirement gathering, analysis, and documentation activities.
• Manage requirements across multiple workstreams, systems, and business domains.
• Drive solution discussions and support business and technical decision-making.
• Ensure requirement traceability, scope control, and impact assessment throughout project lifecycle.
• Stakeholder & Team Management.
• Act as the key liaison between Business, IT, vendors, and project teams.
• Facilitate workshops and alignment discussions with senior stakeholders.
• Lead and mentor Business Analysts to ensure high-quality delivery and best practices.
• Prepare executive-level updates and support steering committee discussions.
• Program & Delivery Oversight.
• Monitor project risks, dependencies, and cross-functional impacts.
• Ensure alignment between business objectives, timelines, and deliverables.
• Support governance, resource planning, and vendor coordination activities.
• Drive process improvement, operational efficiency, and business transformation initiatives.
• Bachelor s or Master s degree in Information Technology, Business Administration, or related fields.
• 8-12+ years of experience in Business Analysis, Project Delivery, or related roles.
• Strong experience in large-scale or complex projects/programs.
• Excellent stakeholder management, communication, and problem-solving skills.
• Proven ability to work effectively across Business and IT teams.
• Experience in banking or financial services industry is preferred.
• Strong leadership and team management capabilities.
• Only shortlisted candidates will be contacted".
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120
• Contact: Talent Acquisition Center: 0 2--- ---- #--183.
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Experience:

5 years required

Skills:

Business Development, Customer Relationship Management (CRM), Negotiation, English, Thai

Job type:

Full-time

• Serve as a consultative business partner, translating complex technology solutions into high-value business opportunities for B2B and B2G sectors.
• Build, manage, and maintain strong long-term relationships with clients, partners, and key government stakeholders.
• Lead customer engagement activities to identify business needs, address pain points, and strengthen the opportunity pipeline.
• Analyze Government Terms of Reference (TOR) and lead end-to-end proposal development to support competitive bidding and project success.
• Identify and develop strategic partnerships and collaboration opportunities, both locally and internationally.
• Drive the full business development cycle from opportunity identification and negotiation to successful project acquisition.
• Work closely with technical teams and external stakeholders to support the successful delivery of complex IT projects.
• Bachelor s degree or above in Engineering, Computer Science, Software, IT, or related technical disciplines.
• Minimum 5 years of proven experience in Government / Public Sector business development or ICT solution sales.
• Overseas experience or proven ability to work in international business environments and cross-border public sector projects is a strong advantage.
• Demonstrated success in partner development, stakeholder management, and winning large-scale projects.
• Excellent command of English, both spoken and written, for international coordination and executive-level presentations.
• Strong negotiation, communication, and stakeholder management skills.
• Strong analytical thinking, especially in interpreting complex technical requirements and Government TOR documents.
• Results-driven, resilient, and able to work effectively in a dynamic business environment.
• Preferred Qualifications.
• Strong understanding of B2G sales cycles, government bidding, and public procurement processes.
• Familiarity with Blockchain, Digital Identity (DID), Cybersecurity, or advanced software technology solutions.
• Ability to work effectively with cross-functional technical teams and senior-level stakeholders.

Skills:

Finance, Project Management, ERP

Job type:

Full-time

• Lead and oversee all IT projects related to the Enterprise System within the Business Unit.
• Ensure that all projects align with the strategic direction of the organization and are executed according to the agreed-upon plans and schedules.
• Manage resources efficiently, including personnel, technology, and budgets, to ensure optimal project performance.
• Act as the primary point of contact for communicating project progress, milestones, and potential issues to the Business Unit and senior management.
• Ensure transparency in reporting and provide regular updates to stakeholders on the status of each project.
• Establish strong relationships with executives, business leaders, and project sponsors across Finance, HR, Supply Chain, and back-office support units.
• Analyze business needs and translate them into technical requirements for system development.
• Collaborate with the IT development team to design and develop systems that meet business objectives.
• Ensure the systems developed are secure, scalable, and aligned with industry best practices.
• Oversee the implementation of the developed systems, ensuring they are delivered according to the agreed specifications.
• Work closely with stakeholders and ensure smooth adoption of the systems within the business processes.
• Ensure that projects are completed within the allocated budget and that resources are used efficiently.
• Monitor financial performance and ensure that all expenditures are justified and aligned with the organization's goals.
• Identify potential risks associated with project execution and implement mitigation strategies.
• Ensure that all projects adhere to quality standards and that deliverables meet the organization's requirements.
• Work Experience.
• At least 10-15 years of experience in IT project management, particularly in the Enterprise System domain.
• Extensive experience working with large-scale, complex IT systems and cross-functional teams.
• Proven track record of successfully leading IT projects from inception through to completion.
• Strong experience in implementing HR, ERP, Finance, and Supply Chain Management systems is highly preferred..

Skills:

Employer Branding, Branding, Compliance

Job type:

Full-time

• Develop and implement the Company's overall People Strategy aligned with business objectives.
• Serve as a trusted advisor to the CEO and Executive Leadership Team on all people-related matters.
• Lead organizational transformation and change management initiatives.
• Build a high-performance culture that promotes innovation, collaboration, and accountability.
• Talent Acquisition & Workforce Planning.
• Develop strategic workforce planning to support business expansion.
• Lead executive recruitment and talent acquisition strategies.
• Strengthen employer branding to attract top talent.
• Develop succession planning for key leadership positions.
• Talent Management & Organization Development.
• Design and implement performance management systems.
• Develop leadership development and talent review programs.
• Drive competency development and career progression frameworks.
• Establish employee engagement initiatives and organizational culture programs.
• Compensation & Benefits.
• Develop competitive compensation and benefits strategies.
• Ensure salary structures are market competitive and internally equitable.
• Oversee annual salary review, bonus, incentive, and recognition programs.
• Employee Relations & Compliance.
• Ensure compliance with labor laws, employment regulations, and company policies.
• Lead employee relations, grievance handling, and disciplinary processes.
• Promote positive employee experience and workplace well-being.
• Learning & Development.
• Develop learning strategies to improve organizational capability.
• Oversee leadership development, technical training, and professional development programs.
• Promote continuous learning throughout the organization.
• HR Operations & Digital Transformation.
• Lead HR digital transformation initiatives.
• Improve HR processes through technology and automation.
• Utilize HR analytics and workforce metrics to support decision-making.
• Stakeholder Management.
• Collaborate with business leaders to align HR initiatives with operational needs.
• Build relationships with external partners, educational institutions, recruitment agencies, and government organizations.
• Present workforce reports and strategic recommendations to the Executive Committee and Board of Directors.
• Leadership & Team Management.
• Lead and develop the Human Resources team.
• Establish departmental KPIs and performance objectives.
• Foster collaboration, innovation, and continuous improvement within the HR function.
• Education.
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Industrial Relations, or a related field.
• Master's degree in Human Resources Management, MBA, Organizational Development, or a related discipline is preferred.
• Experience.
• Minimum 15 years of progressive Human Resources experience.
• At least 5 years in a senior HR leadership role (HR Director, VP HR, Chief Human Resources Officer, or equivalent).
• Experience in the real estate, property development, construction, or related industries is highly preferred.
• Proven experience leading organizational transformation and culture change initiatives..

Skills:

ERP, Automation, Industrial Engineering, English

Job type:

Full-time

• Provide strategic leadership, vision, and governance for enterprise-wide business process transformation, ERP optimization, and digital transformation initiatives.
• Define and execute the long-term vision, strategy, and roadmap for the ERP ecosystem to support business growth, operational excellence, and organizational objectives.
• Align ERP strategies, digital initiatives, and process transformation programs with the company's overall business strategy.
• Lead end-to-end business process redesign and Lean transformation initiatives to improve efficiency, productivity, and operational performance.
• Evaluate existing business processes and identify opportunities for process optimization, automation, and standardization through ERP capabilities and digital technologies.
• Collaborate with senior business leaders and cross-functional stakeholders to identify transformation opportunities and deliver sustainable business improvements.
• Oversee the planning, execution, and governance of ERP implementation, enhancement, integration, and digital transformation projects, ensuring delivery on time, within scope, and within budget.
• Coordinate with internal development teams, external vendors, and system integrators to deliver ERP customizations, system integrations, upgrades, and technical enhancements.
• Establish governance frameworks, project standards, and best practices to ensure successful execution of transformation initiatives.
• Manage strategic relationships with software vendors, technology partners, and system integrators to maximize business value and solution effectiveness.
• Monitor project performance, manage risks and issues, and provide regular updates and strategic recommendations to executive leadership.
• Drive continuous improvement by leveraging emerging technologies, automation, and best practices to enhance business capabilities and organizational agility.
• Automation.
• Define and execute the enterprise-wide digital automation strategy aligned with global business goals.
• Evaluate new technologies to continually modernize the company's tech Lead the assessment of current business workflows across departments Redesign and streamline end-to-end processes to eliminate waste, reduce cycle times, and maximize overall productivity.
• ฺฺBuild deploy and govern the automation solutions.
• Oversee the portfolio of automation projects, ensuring delivery on time, within budget Oversee the design and analytics, data modeling, and executive dashboards.
• Translate complex data science and statistical findings into clear, high-impact business strategies Perform quick win solution to solve the problem driving the AI initiative from conceptual to production deployment..
• Bachelor's degree or higher in Industrial Engineering, Computer Science, Information Technology, Operational Research or any related field.
• 10 years up Strong Experience in Process Improvement and Project Management.
• Advanced knowledge in SAP, ERP, Accounting, BA.
• Experience in Digital Platform, Retail, Energy industry are preferred.
• Strong analytical, innovative and logical thinking, problem solving, and problem identification skills.
• Good leadership skill, relationship building, interpersonal, communications, and persuasive skills.
• Excellent verbal and written communication skills in English and Thai.

Experience:

2 years required

Skills:

XML, Spanish, English

Job type:

Full-time

• 4:00 PM.
• Mexico City 4:00 AM 1:00 PM.
• Buenos Aires 7:00 AM 4:00 PM.
• Bogotá 5:00 AM 2:00 PM.
• Lima 5:00 AM 2:00 PM.
• Santiago 6:00 AM 3:00 PM.
• Monterrey 4:00 AM 1:00 PM.
• Caracas 6:00 AM 3:00 PM.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 2+ years of related Customer Support experience.
• Spanish and English Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5.
• Get to know more about us and our product: www.manatal.com.
• Watch Manatal's product demo: https://manatal.wistia.com/medias/vobnq7lvm1.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Skills:

English

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience with presenting to technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Ability to communicate in English and Thai fluently to support client relationship management in this region.
• Experience with promoting technical solutions in Cloud Artificial Intelligence (AI).
• Experience with managing the business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors).
• Experience with migrating applications and services to cloud platforms.
• Experience with building technical strategies to uncover new workloads with customers.
• The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
• In this role, you will partner with business teams to differentiate Google Cloud Platform (GCP) to the customers and serve as the customer s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics, etc. You will blend business expertise, market knowledge and direct technical engagement to show the value of GCP portfolio.
• Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
• Develop and own the technical account plan and strategy, participating in planning and supporting business goals.
• Combine business, programming, and solutions architecture expertise to show the value of Google Cloud Platform across the portfolio through demos, pilots and workshops.
• Architect cross-pillar solutions, drive technical wins, and define delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-business transition by supporting pricing activities and transitioning the delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

Research, Automation, Microsoft Office, English

Job type:

Internship

• Support Customer Support operational projects by assisting with documentation, reporting, process improvements, and strategic initiatives.
• Collaborate with cross functional teams including Customer Support, Product, Engineering, Customer Success, Marketing, and Operations to support ongoing projects.
• Assist with maintaining and improving internal documentation, knowledge base articles, support macros, troubleshooting guides, and training materials.
• Support customer experience initiatives through research, trend analysis, reporting, and operational insights.
• Assist with project coordination by tracking action items, preparing meeting notes, maintaining project documentation, and following up on deliverables.
• Support quality improvement initiatives by reviewing documentation, validating workflows, and identifying opportunities to improve support processes.
• Conduct research, benchmarking, and process analysis to identify opportunities for improving Customer Support operations and customer experience.
• Assist with preparing presentations, reports, dashboards, and internal communications for Customer Support initiatives.
• Support AI, automation, and knowledge management initiatives that improve operational efficiency across the Customer Support organization.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Open to All Nationalities / ED-Visa Holders.
• Currently pursuing or recently completed a degree in Information Technology, Computer Science, Engineering, or a related field.
• Proficient in written and spoken English.
• Strong organizational, analytical, and time management skills with excellent attention to detail.
• Passion for technology, customer experience, and solving business challenges.
• Proactive, eager to learn, and able to work independently while collaborating effectively with different teams.
• Experience using Google Workspace or Microsoft Office.
• Experience with Notion, Jira, or project management tools is a plus.
• Familiarity with AI tools, automation, data analysis, or reporting tools is a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Regular fun team-building activities.
• Get to know more about us and our product: www.manatal.com.
• Watch Manatal's product demo: https://manatal.wistia.com/medias/vobnq7lvm1.
• Interested candidates can apply via this link: https://careers.manatal.com/jobs/5374f64c-5333-424b-85bf-f049aa968f07.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.