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Skills:

Microsoft Office, Excel, SQL, English

Job type:

Full-time

• Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
• Own strategic projects: Take ownership of end-to-end projects, or areas of business in CEG (global coverage), collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
• Act as a Subject Matter Expert (SME): Become an SME in the respective business areas ...
• Drive continuous improvement: Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Experience in project management, strategy, operations, management consulting, and/or investment banking.
• Proven track record in managing complex projects with multiple stakeholders.
• Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision.
• Excellent organization capabilities, and able to operate independently.
• Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Be a team player with a collaborative mindset.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

eCommerce

Job type:

Full-time

• Manage the team on day-to-day basis and provide the first hand support to team internal escalations.
• Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring.
• Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting customers/sellers/creators by working with team, peers, and management.
• Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
• Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
• Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity and to achieve customer satisfaction.
• Monitor OKR progress against established milestones.
• Conduct trend analyses on customer satisfaction and other core measurements.
• Implement strategies to improve future operation results.
• Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to make sure the final productivity goals are met.
• Develop and maintain relationships with clients by attending cross-team / cross-site meetings and responding to client feedback.
• Work with the Readiness, SOP, QA, Training and System teams to optimize new and existing processes impacting customers/sellers/creators.
• Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.
• Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.
• BA/BS degree or equivalent practical experience.
• 2+ years managing teams and 5+ direct reports in Customer Service field.
• Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.
• Experience in eCommerce or marketplace platform is a plus.
• Bilingual or multilingual is highly preferred but not required.

Skills:

English

Job type:

Full-time

• Answer phone calls and provide information or support to customers.
• Issue and manage membership cards.
• Process product returns and refunds.
• Manage customer reward points and loyalty program.
• Prepare and issue tax invoices.
• Provide baggage deposit service for customers.
• Assist with VAT refund process.
• Make clear and professional in-store announcements.
• Coordinate product repairs with relevant departments.
• Help customers who have lost or forgotten their belongings.
• Receive and report customer complaints.
• Build and maintain good relationships with customers.
• Coordinate with the sales team for international customers.
• Good communication and interpersonal skills.
• Service-minded, responsible, and detail-oriented.
• Able to speak clearly and confidently (for announcements).
• Basic computer skills.
• English communication skills (other languages are a plus).
• Experience in customer service is an advantage.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 2 years of voice customer service experience.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Skills:

Enthusiastic, English

Job type:

Full-time

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected]
• or contact to.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

Experience:

1 year required

Skills:

Own Transportation and Driving Licence, Sales, English

Job type:

Full-time

• Provide advice and services to new and existing customers, maintaining strong relationships and ensuring satisfaction.
• Follow up with existing customers to monitor service delivery, resolve issues, and ensure sales retention.
• Handle inquiries from new customers, expand the client base by sourcing and reaching out to leads, and present the company s logistics services.
• Visit customers to follow up on services and introduce the company.
• Prepare service quotations based on customer needs, negotiating prices when necessary.
• Coordinate with internal departments to transfer confirmed work and set up new customer accounts.
• Perform other tasks as assigned by the supervisor.
• Male of Female, age not over 35 years old.
• Bachelor s Degree in any field, preferable Marketing or Logistics.
• 1-3 years experience in Freight Forwarding, Shipping Line, Export-Import business.
• Highly sales focused and outstanding skill in Presentation, Communication, Negotiation.
• Pleasant personality with excellent in interpersonal skills.
• Good computer skills (MS Office, Word and Excel).
• Good command of both spoken and written English.
• Own Transportation.
• Fuel allowance.
• Vehicle maintenance allowance.
• Social Security.
• Provident Fund.
• Health Insurance.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

3 years required

Job type:

Full-time

• Drive the importance of image to the boutique team to ensure the brand image presence, the optimum condition of the boutique environment, and the professional image of the team members.
• Manage and inspire the Boutique team Manage and coach the Fashion Advisors ensuring their well-being, professional development and performance management.
• Partner with Training team and Field Trainers to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Support the team in developing and executing a client-centric culture, emphasizing on client engagement and long lasting client relationships.
• Drive the high standards in all aspects of customer service.
• Manage Merchandise & Inventory Lead and oversee the team members to direct daily opening and closing inventory count to ensure efficiency and adherence to the Company control guidelines.
• Supervise the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently.
• Effectively manage day-to-day Operations Ensures daily and monthly sales targets are achieved for the store as well as all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns, rotating with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Attend to all day-to-day Operations issues promptly, seeking direction and guidance from the senior management when needed.
• Ensure daily sales and appropriate paperwork is accurately completed and keeping up-to-date on the boutique s commercial and operational insights.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring More than 3 years of experience in store operations and team management. Experience in supervising a large team in a luxury fashion business is highly advantageous.
• Develop clear and challenging but achievable goals as well as maintain commitment to goals even in difficult situations.
• Strong analytical skill with the ability to understand and synthesize business and market intelligence.
• Passion for luxury fashion, strive for excellence and eye for details.
• Availability to be located at Suvarnabhumi Airport with flexibility in driving impacts during airport working hours including work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Research, Purchasing, Negotiation

Job type:

Full-time

• Conduct category reviews to assess performance of across customer segments, stores and items.
• Leading and facilitating the strategic sourcing process for the Food Service - Non Food category.
• Market and industry analysis, supplier research and review, category and supplier segmentation, sourcing events, analysis, negotiations, contracting and implementation.
• Sales & Profit & Other income management.
• Monitor by daily budget. Performance Review MTD, YTD by store by category by customer.
• Yearly budgeting (Sales, margin, other income) by buyer by customer / Category by customer.
• Business report analysis: Analyse Sales by Category and by Supplier vs Market.
• Preparing Business Report: Sales & Margin Update.
• Maintain a cost saving approach to purchasing by continual investigation of new sources of supply and new processes.
• Supplier management.
• Work with appropriate local and overseas suppliers to develop and launch high quality products that meet Siam Makro strategy.
• Manage Trade Term Agreement (Yearly Trading Contract) Ensure the most optimal terms and conditions for Food Service - Non Food, while not negatively impacting service or quality.
• Monitor Sales, Purchase, Margin & other income budgeting by category by customer group and monthly and Responsible Purchasing Supplier by Target. Monitoring Purchase of each Supplier by Monthly, Quarterly and Yearly.
• Manage supplier relationships and performance. Establish reporting of purchasing activities (hot topics, achievements, risks & opportunities).
• Identify new suppliers to support future growth. Evaluate potential suppliers concerning the viability of their products and acceptability of their manufacturing facilities.
• Assortment Management and Pricing Management.
• Price Negotiation: Price Speed Change / Price Policy & Price Structure / Improve Cost of Goods: Improve Negotiation / Price Setting / New item Negotiate.
• Assortment review: New item selection / Deletion item review / Plan-O-Gram review & approve / Performance review by item.
• Develop proposals for stocking strategies for price optimization.
• Stock management: Maintains assigned SKU maintenance in system to ensure product availability.
• Promotion management.
• Determine product offerings and promotional plans for assigned categories to achieve operating results.
• Conducts post-promotional reviews and analysis to determine if promotional requirements were met and if there were problem areas, develops solutions.
• Promotion management.
• Promotion year plan: Makro mail planning / Special events and activities.
• Reviews all product costs and marketing plan to ensure items purchased are at the lowest cost consistent with considerations of quality, reliability of source, and urgency of need in order to meet marketing plan.
• Action plan for sales gap recovery by store.
• Collaboration.
• Lead or participate in cross-functional team projects related to product specifications, quality inquiries, product recall, sourcing new ingredients, testing new products, and other key company initiatives.
• Provide all necessary information and documents (i.e. product knowledge, selling tips, article no., supplier, ordering, promotions) to the stores.
• Visits stores, as needed, to monitor programs, obtain store feedback and to assess overall implementation effectiveness as needed.
• Develop and mentor members of buying team.
• Master or Bachelor in Business Administration, Science, Marketing or a technical / any related filed. MBA preferred.
• A Bachelor s degree or culinary degree is preferable.
• 10+ years professional experience in retail food service management, retail operations, and/or consumer product goods, preferred.
• 5 - 7 years strategic sourcing experience preferred.
• Department level supervisory/managerial experience of direct and indirect reports.
• Demonstrated understanding food safety principles and operational requirements.
• Retail or FMCG business, Wholesales industry knowledge and experience.
• Be able to deal with top manufacturers and retailers.
• Demonstrated ability to develop market expertise and credibility in the Retail industry and/or consumer product segment, including customers, suppliers, products, applications, technology, pricing, value; industry or market problems and opportunities.
• Negotiation skills: Must possess ability to establish strong working relationships and persuade/influence others; ability to negotiate and defend pricing, contracts, and agreements with suppliers and customers in a mutually beneficial manner while maintaining professionalism and achieving goals.
• Demonstrated people/team leadership experience with proven ability to motivate, engage, and develop a high performing team. Ability to coach and provide constructive feedback to overcome performance gaps.
• Seeks solutions that strengthen quality, value, service and effectiveness.
• Demonstrates Business Acumen and Business Agility.
• Engages in effective operational and strategic planning.
• Ability to travel 30% to suppliers, internal meetings, industry meetings, trade shows, and joint sales calls.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Job type:

Full-time

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality).
• Review Journals, Reconciliations, Reports and Analysis. Provide Executive Summary and highlights key issues to the client s senior stakeholders.
• Provide accounting support in the following areas, but not limited to, GL, AP, AR, Inventory, Fixed Assets, journal entry, reporting & analysis, reconciliation, cash ma ...
• Act as an escalation point for all Record-to-Report related issues raised by the client. Analyze complex financial records and reports. Ensure fast resolution of these issues.
• Communication with the client to ensure that the proper department complies with the latest changes in the procedures.
• Develops good client relationships and good relations with the colleagues.
• Lead client meetings to discuss performance and address issues as required.
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client.
• Prepares forecasts / budget for the Team.
• Prepare regular / daily reports.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Manage and develop highly engaged team - hiring, training, coaching, task planning & workload distribution.
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period.
• Facilitate the operational Change Request (CR) process.
• Educational Qualifications.
• CPA required;.
• Graduate of Accounting or Finance-related courses.
• Others.
• Strong analysis skill and accounting knowledge.
• BPO experience an advantage but not required.
• Proficient in MS Office (particularly Excel and Powerpoint), Oracle or any accounting-related ERPs.
• Strong verbal and oral communication & client-facing skills.
• Minimum 10 years experience in the finance and accounting field; preferably with experience in record-to-report processes/FP&A;.
• At least 6 years of Finance and Accounting managerial experience is required.
• Positive approach in supporting customer & company needs.
• With managerial or supervisory experience, must be able to lead a team of supervisors/team leads.
• Goal-oriented individual with strong time and task management.
• Organized and methodical person with logical approach in addressing issues and strong analytical skills.
• Ability to solve urgent matters and work under pressure.
• Ability to impose a proactive spirit in the team.
• Flexibility, especially in the period of month/quarter/year-end closing.

Experience:

2 years required

Skills:

Enthusiastic, High Responsibilities, Willing To Work Overtime, Work Well Under Pressure, English, Thai

Job type:

Full-time

• Recruit, interview, and train restaurant staff to maintain high service standards.
• Manage staff schedules and oversee daily operations effectively.
• Ensure hygiene and sanitation standards are upheld in the kitchen and dining areas.
• Supervise food preparation, presentation, and storage to comply with health and safety regulations.
• Engage with customers to ensure satisfaction with food quality and service.
• Monitor inventory levels and ensure adequate stock of food and supplies.
• Oversee cash flow and manage outstanding bills efficiently.
• Analyze customer feedback and implement strategies to enhance service quality.
• Resolve customer complaints professionally and promptly.
• High school diploma or Bachelor s degree (preferably in business administration or hospitality).
• Proven experience as a supervisor in the hospitality industry.
• Ability to thrive in a fast-paced environment and stand for extended periods.
• Strong management and organizational skills.
• Excellent communication and customer service skills.
• Proficiency in both written and spoken English.

Skills:

Problem Solving, Teamwork, Multitasking, English

Job type:

Full-time

• Ensure backend operational procedures and strategies drive productivity for business.
• Implement all policies and procedures that are involved in warehouse and logistic and also ensure the warehouse operation smoothly operate under SOP/WI.
• Manage and lead efficient stock control including inventory shelf life at POS, loss prevention and annual stock take/cycle count.
• Ensure the cashier performance are under SOP and provide excellent customer service.
• Lead franchise store operation team to provide the best service to customers and achieve the sales target.
• Monitor in-store neatness of store to meet in-store s concept and standards.
• People Management Lead, monitor and motivate subordinates to perform their best performance Coach, give direction and advice subordinates for problem solving.
• Develop talent and build team capabilities and morale.
• Budget and OPEX.
• Control and monitor budgeting and all expenses and adapting analytic result for action plan revision.
• Other tasks as assigned by supervisors.
• Bachelor degree in Logistics or a related field.
• At least 10-15 years direct experience in store operation support and/or warehouse & logistic for Retail business.
• Good command in English and Thai.
• Strong leadership with proven records of successfully manages staffs.
• Able to develop a teamwork environment, and be an effective team leader as well as a team player.
• Able to work independently with minimum supervision, multitasking, and able to work well under pressure.
• Strong analytical skills and able to perform tasks accurately and reliability with excellent attention to detail.