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Skills:

Quality Assurance, Assurance, JSON, English

Job type:

Full-time

• Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
• Conducts problem root cause analysis in correlation with multiple related system. Identifies options for permanent resolution. Recommended service improvement to relevant team.
• Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
• Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
• Sign off on service quality from supportability aspect. Deploy software into production environment follows the instruction created by development team.
• Monitor service capacity, forecast an increase in system usage due to new content or new customer onboarding.
• Collaborate closely with development team, quality assurance team, products management team, and other related parties to achieve the desired outcome.
• Provide expertise recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
• Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
• Flexible working hour and sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
• Required Qualifications & Experience: Degree in Computer Science, Information Technologies or equivalent experience.
• Proficient English communication. Confident to lead service recovery call with teams from different locations.
• Strong analytical thinker, problem solver, self-motivated and able to work in a fast-paced work environment with minimal supervision.
• Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
• Understanding of REST API, JSON, XML, tools for investigating HTTP requests, Postman.
• Basic knowledge relational Database, SQL, Store Procedure, Database Trigger.
• Ability to multitask, prioritize and work under tight time constraints.
• Desired Experience: Hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents.
• Exposure on any cloud services, preferably AWS. Have been using service such as CloudWatch, Lambda, EC2/ECS, ELB, IAM, S3, DynamoDB, Aurora RDS, SQS/SNS, OpenSearch.
• Exposure to service monitoring tools such as BigPanda, DataDog, CloudWatch Alarm.
• Experience in programming languages, preferably Python, Java, JS.
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub.
• Experience working with microservices architectures, event/message driven system.
• Hand-on Unix/Linux/Sun Solaris skill and shell programming.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Skills:

ERP

Job type:

Full-time

• กำหนดมาตรฐาน กำกับดูแล และบริหารจัดการ การบริการด้านเทคโนโลยีสารสนเทศ.
• ทำหน้าที่เป็นผู้จัดการเหตุการณ์ด้านเทคโนโลยีสารสนเทศ (Incident Manager) สำหรับเหตุการณ์หลัก.
• ทำหน้าที่เป็นผู้จัดการปัญหาด้านเทคโนโลยีสารสนเทศ (Problem Manager).
• กำหนด KPI ที่ชัดเจนสำหรับการวัดประสิทธิภาพและเป็นแนวทางในการดำเนินงานของทีม.
• ทำงานร่วมกับทีมอื่น ๆ ที่เกี่ยวข้อง เช่น ทีมสนับสนุนผู้ใช้, ทีมพัฒนา, ทีมโครงสร้างพื้นฐาน เป็นต้น.
• มอบหมายงาน ติดตามงาน ถ่ายทอดงาน ให้ผู้ใต้บังคับบัญชา.
• สรุปงาน ประเมินประสิทธิภาพของระบบในภาพรวม ร่วมกับผู้บังคับบัญชา.
• เสนอแนะแนวทางหรือเทคโนโลยีใหม่ ๆ ที่เหมาะสมแก่การปฎิบัติงาน.
• ปริญญาตรีสาขาบริหารธุรกิจ วิทยาการคอมพิวเตอร์ คอมพิวเตอร์ธุรกิจ หรือ สาขาอื่น ๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ทำงานอย่างน้อย 8 ปี โดยมีประสบการณ์ด้านการบริการด้านเทคโนโลยีสารสนเทศ.
• มีประสบการณ์รับมือกับ Major Incident (P1 หรือ Sev1) ที่กระทบระบบระดับองค์กร หรือ core business เช่น ERP, CRM, Payment.
• มีประสบการณ์ใช้ระบบ Incident Management Tools เช่น ServiceNow, Jira Service Management, BMC Remedy.
• มีใบรับรอง เช่น ITIL Foundation / Intermediate หรือ Incident/Problem Management ที่เกี่ยวข้อง.
• เข้าใจหลักการของ SRE (Site Reliability Engineering) หรือ Incident Command System (ICS) จะพิจารณาเป็นพิเศษ.
• มีทักษะการบริหาร Stakeholder ภายใต้ความกดดันสูง และควบคุม narrative ของเหตุการณ์ได้.
• สื่อสารกับทีม Infra, Dev, Sec และ Operation ได้โดยไม่ต้องแปลศัพท์.

Skills:

Industrial Engineering

Job type:

Full-time

• Check the compressed air system, measure the efficiency of the machine, and find leaks in the compressed air system.
• Install and set up new machine until it can be well operated.
• Diagnose the machine s problems and do repairing process.
• Do preventive maintenance and checking process as scheduled plan.
• Recommend customer to change some spare parts when needed.
• Prepare recommended spare parts document.
• Well perform to meet customer s satisfaction with no complaint.
• Candidate Requirements.
• Essential Experience.
• Bachelors in mechanical engineering, industrial engineering, or any other related fields.
• Minimum 3-year experience as a Service Support, Industrial Maintenance engineer or a similar role in the engineering industry.
• Able to drive and have a driver s license.
• Hands-on experience with hand and mechanic tools.
• Able to drive and have a driver s license.
• Able to work under pressure and in stressful environment.
• Able to work overtime, overnight, and upcountry.
• Have service mind and able to work to satisfy the customer.
• Strong ethics and reliability.
• LI-onsite.
• LI-TS1.

Skills:

Sales, Cloud Computing, Negotiation

Job type:

Full-time

• Drive new business opportunities by identifying and qualifying prospects' cloud transformation needs, focusing on understanding customer business challenges and growth objectives.
• Present cloud solutions and services to customers, effectively articulating business value propositions and building trusted relationships with key stakeholders.
• Develop compelling solution proposals and cost-benefit analyses, demonstrating how cloud solutions can solve business problems and deliver measurable ROI.
• Support the complete sales cycle from prospect qualification through deal closure, including solution scoping, pricing strategy, and commercial negotiations.
• Maintain practical knowledge of major cloud platforms (AWS, Azure, or GCP) to effectively discuss platform capabilities and match solutions to customer needs.
• Create and deliver engaging customer presentations and demonstrations that translate cloud capabilities into business outcomes.
• Collaborate with technical implementation teams to ensure proposed solutions are viable and can be delivered successfully.
• Keep up to date with cloud market trends, competitor offerings, and emerging cloud services to provide strategic guidance to customers.
• Develop and maintain relationships with cloud providers and internal teams to create effective solutions and ensure customer success.
• Basic understanding of cloud concepts (infrastructure, security, pricing models) to support solution discussions and address fundamental customer concerns.
• Minimum of 2 years of experience in a technical field or technical sale, with a focus on Cloud computing.
• A Cloud Computing and Cloud Security certifications such as AWS, Azure, and GCP will be given special consideration.
• Working knowledge of Landing Zone design principles.
• Strong communication and negotiation skills and strong understanding of multi-Cloud architecture and concepts.
• Solution Consultant (Technology Specialist/Enterprise Architect).
• Role & Responsibility.
• Own and Lead Cross-Architecture Solution Architecture and Consultative selling conversation.
• Establish Customer Future State Architecture Roadmap to meet growth target matching with customer business objective.
• To act as technology thought leadership to lead customer engagement and develop customer demand in expertise domain.
• Design, build and lead customer solution offerings mapping to customer business objective.
• Ability to understand, translate and commercially explain the differentiated benefits, based on a reasonably detailed knowledge of the technical advantages of a proposed solutions.
• Ability to integrate the new technologies eg. 5G, Cloud.to expand the business.
• Ability to multitask and ensure that all key priorities are delivered as per agreed timelines.
• Strong stakeholder engagement skills, and ability to interact at all levels across an organization.
• Excellent executive communication, with ability to present to CxOs and senior leadership Requirements.
• Collaborate with Sales/Presale, Own and provide the customer solution investment cost, technical solution architecture document to respond customer TOR/proposals.
• Co-Responsible in driving Enterprise Business Growth by xx % and target to increase yy win cross architecture deals.
• Deep understanding of cross-architecture solutions, particularly in emerging technologies like 5G, Cloud, and other relevant fields.
• Strong knowledge of designing, building, and leading customer solutions that align with business objectives and technology innovations.
• Ability to evaluate and integrate new technologies into existing architectures to expand business potential.
• Proven experience in consultative selling, particularly in technology and solution-focused sales, with a track record of leading customer conversations to determine business needs and technology fit.
• Excellent communication skills with a focus on translating complex technical details into business language that resonates with customers and stakeholders.
• Strong stakeholder management skills, including the ability to interact effectively with senior leadership and CxOs.
• Experience in developing and presenting future-state architecture roadmaps, aligned with customer growth targets and business objectives.
• Service Account Management.
• Role & Responsibility.
• Single point of contact (SPOC) on Operations matters.
• Oversee day-to-day fault management for Critical or Escalated incident.
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
• Overseeing the entire planned maintenance cycle for customer s critical services.
• Provide data information that customer needed with in SLA.
• Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction.
• Previous meeting minutes.
• Present monthly network availability report.
• Summary of Incidents.
• Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Response VOC and coordinate relate team to improve our service.
• Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem.
• On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
• Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
• In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
• Coordinate with related team to set action plan and target to improve our service.
• Find out the root cause and clarify internal process to improve our service especially in aftersales service areas.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

Skills:

English

Job type:

Full-time

• Inspect and maintain order within the project, ensuring that the contractors perform their duties according to the contract, regulations, and rules, and report on their performance.
• Maintain common property and the project's aesthetics to appear beautiful, promoting sales.
• Manage complaints by coordinating with relevant parties to achieve maximum customer satisfaction.
• Publicize various tasks to members and encourage members to comply with company rules and policies.
• Follow up on outstanding public service fees from members.
• Other assigned tasks.
• Working hours: 5 days on / 2 days off.
• Shift 1 >> 07:00 a.m. - 16:00 p.m.
• Shift 2 >> 13:00 p.m. - 22:00 p.m.
• Shift 3 >> 22:00 p.m.- 07:00 a.m.
• Bachelor's degree in Liberal Arts, Humanities or related field.
• At least 1-2 years of experience in service business such as hotel or shopping mall industry; If has experience in juristic person is a plus.
• Proficient in English communication.
• Proficient in using MS Office program.
• Able to work 24-hour shifts.

Experience:

5 years required

Skills:

Statistical Analysis, SQL, Excel

Job type:

Full-time

• Develop and enhance business intelligence solutions, directly contacting stakeholders and top management to transform data into actionable insights.
• Establish and maintain robust relationships with stakeholders, ensuring alignment with business goals and optimally communicating updates, feedback, and addressing concerns.
• Complex Data Analysis and Operational Excellence Analyze large, critical data sets and conduct sophisticated statistical analysis to derive meaningful insights.
• Build and operationalize processes to ensure timely data loading and maintain data accuracy, using tools such as SQL, Snowflake, Microsoft Excel, Tableau, and Microsoft Power BI.
• Define key performance measures, supervise capacity and service status, and assess risk levels across infrastructures, addressing issues with relevant teams and progressing open actions.
• Insight Generation and Continuous Improvement Conduct trend analysis to detect patterns and anomalies in service metrics, performing root cause analysis and driving continuous improvement initiatives.
• Track and analyze mean time metrics for incident, case, and alarm handling, providing actionable insights for operational excellence and customer experience.
• Optimize resource utilization through regular analysis of system capacity, developing and implementing risk management strategies for individual products.
• Collaboration and Communication Facilitate review forums to unify stakeholders and drive collective decision-making, providing regular reports to key customers to communicate current status and drive timely actions.
• Liaise with global development teams to troubleshoot, analyze, and investigate performance-related issues in the infrastructure.
• Qualifications Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
• Minimum of 5 years of experience in data analysis or a related field.
• Proficiency in data analysis tools i.e. SQL, python, R, and Tableau/Power BI.
• Strong analytical and problem-solving skills with focused attention to detail.
• Strong organization and project management skills.
• Superb communication and presentation skills.
• Ability to communicate complex data insights optimally to stakeholders.
• Preferred: Experience with Datadog or Big Panda.
• Experience with data modelling.
• Experience in tech industry.
• LSEG is an equal opportunities employer, that seeks to offer an inclusive environment to all colleagues. Furthermore, LSEG has committed to reduce its carbon emissions by 50% by 2030, and to reach net zero by 2040. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Skills:

Enthusiastic, English

Job type:

Full-time

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected]
• or contact to.

Experience:

5 years required

Skills:

Project Management, Assembly, GIS, English

Job type:

Full-time

• Controlling and evaluation of project progress and report to project management (time and quality).
• Coordinate all activities of suppliers, subcontractors and customers.
• Perform quality check/inspection to ensure assembly work is completed according to requirements and quality control on project to ensure engineering work meets the required standards and specifications.
• Coordinating technical support with internal and external interface partners.
• Assisting generation of reports and performing NCC-reporting to the project management.
• Ensure corrective/preventive actions are taken.
• Organizing, compiling, submitting and controlling of technical documents.
• Risk analysis on project to follow EQS policy (Environment Quality Safety).
• What You Bring.
• Bachelor s Degree in Electrical Engineering or Power Engineering.
• Certified Associate Level Electrical Engineer (advantageous).
• 3 to 5 years of experience in high voltage systems and solutions i.e. GIS, AIS, Power Transformer, Circuit Breaker, Disconnector, Surge Arrester, Protection Relay and COMS such as SCADA.
• Good command of English, both written & spoken skills.
• Proficiency in MS Office, MS Project applications and precision measuring tools.
• Flexibility and willingness to participate a certain period of time for international projects.
• Accurate and quality management in project timeline and delivery of requirements.
• Full working rights in Thailand and ability to travel.
• Our Grid Technologies division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Develop technical sales skills that provides SE management exposure to your successes and accomplishments.
• Exposure to obtain coaching and mentorship from experience sales peers leading to an open feedback culture.
• Provide flexible and hybrid working arrangement!.
• Readily available learning platform to support your learning growth!.
• Jobs & Careers: https://jobs.siemens-energy.com/jobs.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 2 years of voice customer service experience.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Skills:

English

Job type:

Full-time

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation.
• Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk.
• Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.
• Bachelor s Degree in Computer or IT related fields.
• At least 10 years in IT services / IT Support area, Lead team more than 4 persons.
• Excellence communication in Thai and English.

Skills:

eCommerce

Job type:

Full-time

• Manage the team on day-to-day basis and provide the first hand support to team internal escalations.
• Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring.
• Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting customers/sellers/creators by working with team, peers, and management.
• Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
• Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
• Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity and to achieve customer satisfaction.
• Monitor OKR progress against established milestones.
• Conduct trend analyses on customer satisfaction and other core measurements.
• Implement strategies to improve future operation results.
• Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to make sure the final productivity goals are met.
• Develop and maintain relationships with clients by attending cross-team / cross-site meetings and responding to client feedback.
• Work with the Readiness, SOP, QA, Training and System teams to optimize new and existing processes impacting customers/sellers/creators.
• Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.
• Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.
• BA/BS degree or equivalent practical experience.
• 2+ years managing teams and 5+ direct reports in Customer Service field.
• Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.
• Experience in eCommerce or marketplace platform is a plus.
• Bilingual or multilingual is highly preferred but not required.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.
• Design, implement, and manage security controls for cloud environments (AWS, Azure, Google Cloud).
• Perform risk assessments and vulnerability management for cloud-based assets.
• Monitor cloud resources to detect and respond to security incidents.
• Collaborate with IT and development teams to integrate security into the SDLC and DevSecOps.
• Ensure compliance with industry regulations and internal security policies.
• Provide expertise in identity and access management (IAM) within cloud platforms.
• Continuously evaluate and recommend security improvements for cloud operations.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!.

Skills:

Oracle, SAP, ERP, English

Job type:

Full-time

• Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams.
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
• Development of a technical sales strategy.
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer s business (tailored demonstrations).
• Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition.
• Working well in a matrix organization, including AE field sales, SE service executives and implementation partners.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.).
• The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.
• Deep functional understanding of call centre/contact centre operations and processes.
• Curiosity and energy - ability to understand the customer s true pain points and apply our.
• Ability to work as part of a team to tackle technical problems in multifaceted environments.
• Ability to multi-task, work in a fast paced team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution.
• Ability to travel (up to 50% depending on location and assigned teams).
• Knowledge of related applications, relational database and web technology.
• Application configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions).
• English and Thai language business fluency.
• Skills Desired.
• Previous experience as a Sales Engineer/Architect for a CRM company or similar technology.
• Understanding of the Service Cloud product suite and platform would be advantageous.
• Basic programming experience in HTML and other web based technologies is an advantage.
• Workflow / BPM / integration experience.
• Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow.
• Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE).
• Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA).
• Back-office / ERP system understanding - order management, accounts receivable /payables, collections, contracts (service), installed base.
• Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL.
• Experience with relational databases including Oracle and/or Microsoft SQL Server.
• AI and Generative AI experience.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Skills:

Quality Assurance, Assurance, JSON, English

Job type:

Full-time

• Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
• Conducts problem root cause analysis in correlation with multiple related system. Identifies options for permanent resolution. Recommended service improvement to relevant team.
• Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
• Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
• Sign off on service quality from supportability aspect. Deploy software into production environment follows the instruction created by development team.
• Monitor service capacity, forecast an increase in system usage due to new content or new customer onboarding.
• Collaborate closely with development team, quality assurance team, products management team, and other related parties to achieve the desired outcome.
• Provide expertise recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
• Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
• Flexible working hour and sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
• Required Qualifications & Experience: Degree in Computer Science, Information Technologies or equivalent experience.
• Proficient English communication. Confident to lead service recovery call with teams from different locations.
• Hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents.
• Strong analytical thinker, problem solver, self-motivated and able to work in a fast-paced work environment with minimal supervision.
• Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
• Understanding of REST API, JSON, XML, tools for investigating HTTP requests, Postman.
• Basic knowledge relational Database, SQL, Store Procedure, Database Trigger.
• Ability to multitask, prioritize and work under tight time constraints.
• Desired Experience: Exposure on any cloud services, preferably AWS. Have been using service such as CloudWatch, Lambda, EC2/ECS, ELB, IAM, S3, DynamoDB, Aurora RDS, SQS/SNS, OpenSearch.
• Exposure to service monitoring tools such as BigPanda, DataDog, CloudWatch Alarm.
• Experience in programming languages, preferably Python, Java, JS.
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub.
• Experience working with microservices architectures, event/message driven system.
• Hand-on Unix/Linux/Sun Solaris skill and shell programming.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Skills:

Data Analysis, SQL, Problem Solving, English

Job type:

Full-time

• Working closely with business and technical domain experts to identify data requirements that are relevant for analytics and business intelligence.
• Implement data solutions and data comprehensiveness for data customers.
• Working closely with engineering to ensure data service solutions are ultimately delivered in a timely and cost effective manner.
• Retrieve and prepare data (automated if possible) to support business data analysis.
• Ensure adherence to the highest standards in data privacy protection and data governance.
• Bachelor s of Master s Degree in Computer Science, Computer Engineering, or related.
• Minimum of 1 Year with relational/non-relational database systems and good command in SQL.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Ability to work independently, have strong problem solving and organization skills, with a high initiative and a sense of accountability and ownership.
• Experience with cloud-based platforms such as AWS, Google Cloud platform or similar.
• Experience in data processing batch / real time / nearly realtime.
• Experience with data integration or ETL management tools such as AWS Glue, Databrick,or similar.
• Experience with web or software development with Java,Python or similar.
• Experience with Agile methodology is a plus.
• Good in communication and writing in English.
• Good interpersonal and communication skills.

Skills:

Compliance, Industry trends, DevOps, English

Job type:

Full-time

• Design, implement, and manage IT infrastructure solutions in the ADMS environment.
• Collaborate with cross-functional teams to ensure seamless integration of infrastructure with software applications.
• Monitor system performance, troubleshoot issues, and implement necessary fine tuning to optimize performance.
• Ensure the security and integrity of the infrastructure, adhering to best practices and compliance requirements.
• Incident, problem & change management.
• Develop and maintain documentation for systems, processes, and procedures.
• Provide technical support and training to team members and end-users when required.
• Stay updated with emerging technologies and industry trends to enhance infrastructure capabilities.
• Bachelor's degree in Computer Science, Information Technology, Computer Networks, or a related field.
• More than 5 years' experience working as an IT Infrastructure Engineer or similar role.
• Strong knowledge of network protocols, server management, and virtualization technologies.
• Excellent problem-solving skills and the ability to work under pressure.
• Good command in English, strong communication and interpersonal skills to collaborate effectively with team members and stakeholders from different parts of the APAC region.
• Proficiency in cloud services (e.g., AWS, Azure) and experience with DevOps practices is a plus.
• Relevant certifications (e.g., Cisco Certification, Microsoft Certification, Azure, AWS) are a plus.
• Experience in implementing or working in ITIL processes and methodologies environment.
• Knowledge of cybersecurity best practices.
• Competitive salary and performance-based bonuses.
• Opportunities for professional development and certification.
• Primary Location: TH-10-Bangkok.
• Schedule: Full-time Unposting Date: Ongoing

Experience:

3 years required

Skills:

Sales, Salesforce, Automation

Job type:

Full-time

• Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
• Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
• Lead on the design, implementation of technology and creative business solutions for iconic brands.
• Take the lead on projects, solving some of the most exciting problems for our clients.
• Build lasting relationships with key client stakeholders and sponsors.
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
• Configure and implement integration with Salesforce Core and Marketing Cloud.
• Drive and determination to continually learn new things and develop yourself.
• A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
• Drive, tenacity, client-focused and results-oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 107266In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.