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Lead Service Engineer
atLSEG (London Stock Exchange Group)Responsibilities
- Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
- Conducts problem root cause analysis in correlation with multiple related system. Identifies options for permanent resolution. Recommended service improvement to relevant team.
- Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
- Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
- Sign off on service quality from supportability aspect. Deploy software into production environment follows the instruction created by development team.
- Monitor service capacity, forecast an increase in system usage due to new content or new customer onboarding.
- Collaborate closely with development team, quality assurance team, products management team, and other related parties to achieve the desired outcome.
- Provide expertise recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
- Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
- Flexible working hour and sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
- Degree in Computer Science, Information Technologies or equivalent experience.
- Proficient English communication. Confident to lead service recovery call with teams from different locations.
- Hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents.
- Strong analytical thinker, problem solver, self-motivated and able to work in a fast-paced work environment with minimal supervision.
- Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
- Understanding of REST API, JSON, XML, tools for investigating HTTP requests, Postman.
- Basic knowledge relational Database, SQL, Store Procedure, Database Trigger
- Ability to multitask, prioritize and work under tight time constraints.
- Exposure on any cloud services, preferably AWS. Have been using service such as CloudWatch, Lambda, EC2/ECS, ELB, IAM, S3, DynamoDB, Aurora RDS, SQS/SNS, OpenSearch.
- Exposure to service monitoring tools such as BigPanda, DataDog, CloudWatch Alarm
- Experience in programming languages, preferably Python, Java, JS
- CI/CD knowledge, understanding on Jenkin, GitLab, GitHub
- Experience working with microservices architectures, event/message driven system.
- Hand-on Unix/Linux/Sun Solaris skill and shell programming
Skills required
- Quality Assurance
- Assurance
- JSON
- English (Fair)
Experience required
- any or no experience
Skills optional
- XML
- SQL
- Python
Salary
- Negotiable
Job function
- Engineering
- Senior Management
Job type
- Full-time
Company overview
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
Why join us: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
Benefits
- Annual bonus
- Corporate Social Responsibility Initiatives
- Dental Insurance
- English lessons
- Five-day work week
- Flexible working hours
- Health Insurance
- Provident fund
- Social Security
- Performance bonus
- Hybrid Working
- Professional development
- Maternity leave
- Learning & Development Opportunities