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Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Experience:

No experience required

Skills:

Service-Minded, English, Mandarin

Job type:

Full-time

• ตอบคำถามและให้ความช่วยเหลือผู้เล่นทั้งในและนอกเกม.
• รวบรวมความคิดเห็นของผู้เล่นและส่งต่อให้ทีมพัฒนา.
• ติดต่อประสานงานกับทีมพัฒนาชาวจีน เพื่อช่วยแก้ไขปัญหาและปรับปรุงประสบการณ์ของผู้เล่น.
• บันทึก ติดตาม และรายงานปัญหาของผู้เล่น.
• สนับสนุนงานอื่น ๆ ที่เกี่ยวข้องกับการดำเนินงานของเกม.
• ไม่จำกัดเพศและอายุ.
• ชื่นชอบและคุ้นเคยกับเกมแนว MMO (ผู้เล่นเกม RO จะได้รับการพิจารณาเป็นพิเศษ).
• ยินดีรับนักศึกษาจบใหม่.
• มีความรู้ภาษาจีนในระดับดี หรือจบการศึกษาจากประเทศจีน จะได้รับพิจารณาเป็นพิเศษ.
• มีความรับผิดชอบ มีทักษะการสื่อสารที่ดี และชอบปฏิสัมพันธ์กับผู้เล่น
• สถานที่ทำงาน พระราม9
• ทำงานสัปดาห์ละ 5วัน.
• เงินเดือน: สามารถพูดคุยและพิจารณาตามประสบการณ์และความสามารถ.
• ถ้าคุณรักเกม ชอบช่วยเหลือผู้อื่น และอยากเป็นส่วนหนึ่งของโลกเกม.
• เรายินดีต้อนรับคุณเข้าสู่ทีมของเรา
• สนใจส่งเรซูเม่มาทางอีเมล์: [email protected].
• เบอร์โทร/Line 0957081268.

Skills:

Contracts, Good Communication Skills, English

Job type:

Full-time

• Communicating with customers through various channels.
• Responding promptly to customer inquiries.
• Prepare handover/ defect records and reports.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Processing order forms, applications and requests.
• Ensure all necessary maintenance needs are effectively taken care of.
• Track, organize and maintain budgetary files and financial information.
• Ensure bills and invoices are paid on time.
• Track and maintain lease agreements and contracts.
• Maintaining customer and defects database, tracking documents, electronic files, and all other correspondence up to date and provide update reports.
• Bachelor's degree in Marketing, Business Administration or related fields.
• At least 2-3 years of experience in real estate sales.
• Good communication skills.
• Basic knowledge of real estate business.
• Able to work under pressure.
• Able to speak, read, and write English and Chinese (Mandarin) well.
• Able to use basic computer programs well.
• Good interpersonal skills.
• To apply, please send your CV and a statement describing yourself and why you would like to apply to the post (in Thai or English) to APPLY NOW.
• ฝ่ายทรัพยากรบุคคล
• บริษัท เอสซี แอสเสท คอร์ปอเรชั่น จำกัด (มหาชน)
• อาคารชินวัตร ทาวเวอร์ 3 ชั้น 10
• เลขที่ 1010 ถนนวิภาวดี - รังสิต
• แขวงจตุจักร เขตจตุจักร กรุงเทพฯ 10900.

Experience:

1 year required

Skills:

Good Communication Skills, Thai, English

Job type:

Full-time

• ดูแล Booking จากสายเรือ / Agent และจัดทำ Booking Confirmation ให้กับลูกค้า.
• จัดทำเอกสาร B/L, ค่าใช้จ่าย, วางบิลลูกค้า.
• จัดทำเอกสารเพื่อเตรียมปล่อย D/O.
• จัดส่ง PRE-ALERT & Debit Note / Credit Note ให้ Agent ต่างประเทศ.
• งานด้านอื่น ๆ เกี่ยวกับงานส่งออก / นำเข้า.
• ติดต่อประสานงานทั้งใน และ นอกองค์กร.
• มีประสบการณ์อย่างน้อย 1-2 ปี.
• มีความสามารถในการสื่อสารที่ดี.
• มีไหวพริบในการทำงาน.
• มีความรับผิดชอบสูง.
• สามารถทำงานเป็นทีมได้.
• มีพื้นฐานด้านภาษาอังกฤษปานกลาง.
• สามารถสื่อสารภาษาจีน ได้ (จะพิจารณาเป็นพิเศษ).
• ประกันสังคม.
• ประกันสุขภาพกลุ่ม.
• ทำงานวัน จันทร์ - ศุกร์.
• ท่องเที่ยวประจำปี.
• โบนัสตามผลประกอบการ.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Answer all online chats regarding product information and general client concerns in a timely and professional manner.
• Responsible for all online orders (Lazada/Shopee, own website). Order processing, monitor fulfilment of delivery and product returns.
• Coordinate with marketing team to assist in generating pre or post live promoting artworks such as banner.
• Handle customer complaints, provide appropriate solutions and alternatives within designated time limits, and resolve the problem with best solution.
• Assist Ecommerce team to ensure all products information such as pricing, promotion, stocks level, layout, and images are up to date and available-to-sell.
• Support uploading of product listings including content for various marketplaces such as Shopee, Lazada, as well as the company's e-commerce website.
• Check and consolidate orders to warehouse department at the end of the day without errors.
• Assist in Returns and Replacements as needed.
• Other related operational tasks such as logistics-related matters to ensure smooth running flow for the e-commerce business.
• Perform other duties as assigned.
• Bachelor s degree in Business Administration or related field.
• Minimum 1-year experience in Social Media Admin or Customer Service.
• Proficient in using Social Media platform (especially Facebook, Instagram, Line, Shopee, Lazada).
• Preferably to have knowledge on v-lookup and pivot table.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Must be sales enthusiast and passionate about convincing potential customer to purchase our products.
• Ability to work in a high-energy, fast paced environment and easily adapt to change.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://cookingclassbkk.com/.
• The Cocktail Academy: https://cocktailacademybangkok.com/.
• Event Organizer: https://eventorganizersbangkok.com/.
• CSR Team Building BKK: https://bangkokcsrteambuilding.com/.
• M.I.C.E Event BKK: https://miceeventsbangkok.com/.
• Kids Birthday Bangkok: https://bangkokkidsbirthday.com/.
• Bangkok Party Rental: https://bangkokpartyrentals.com/.
• Thai Boat Party: https://thaiboatparty.com/.
• Bachelor Party Bangkok: https://bachelorbangkok.com/.
• Hen Night Bangkok: https://hennightsbangkok.com/.
• Bangkok Party Vehicles: https://partyvehiclesbangkok.com/.
• Bangkok Celebrations: https://bangkokcelebrations.com/.
• Wedding Planners Thailand: https://weddingplannersthailand.com/.
• Best Party Bangkok: https://www.bestpartybangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

Job type:

Full-time

หน้าที่และความรับผิดชอบ: ให้บริการผ่านช่องทาง Non-Voice: ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม - ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

Job type:

Full-time

• วางแผนกลยุทธ์การพัฒนาและฝึกอบรมด้านบริการ (Service Training Strategy) ให้สอดคล้องกับเป้าหมายของหน่วยงาน และนโยบายขององค์กร.
• ออกแบบและพัฒนาหลักสูตรฝึกอบรมด้าน Service Excellence / Service Mind / Customer Experience สำหรับพนักงานทุกระดับ รวมถึงหลักสูตร Service Champion .
• บริหารและพัฒนาทีมวิทยากรภายใน-ภายนอก (Internal / External Trainers) ให้มีมาตรฐานการสอนที่สอดคล้องกับวัฒนธรรมบริการขององค์กร.
• ออกแบบระบบประเมินผลการเรียนรู้ (Learning KPI, Post Training Evaluation) เพื่อวัดผลลัพธ์เชิงพฤติกรรมและผลกระทบเชิงธุรกิจ (Service Impact).
• วิเคราะห์ข้อมูลผลการฝึกอบรมและแนวโน้มคุณภาพบริการ เพื่อใช้ปรับปรุงหลักสูตรและกลยุทธ์การพัฒนาอย่างต่อเนื่อง.
• พัฒนาเครื่องมือการเรียนรู้ที่หลากหลาย เช่น Digital Learning, e-Learning, On-the-Job Coaching, Workshop Simulation.
• บริหารงบประมาณด้านการฝึกอบรมและทรัพยากรให้เกิดความคุ้มค่าสูงสุด พร้อมกำกับคุณภาพผลลัพธ์ตามเป้าหมาย.
• ประสานงานกับฝ่าย Operation, Marketing, และ ทีม Academy เพื่อขับเคลื่อนมาตรฐานการบริการและโครงการพัฒนาทักษะที่มีผลต่อประสบการณ์ลูกค้า.
• นำเสนอรายงานผลและข้อเสนอเชิงกลยุทธ์ต่อผู้บริหารระดับสูง เพื่อใช้วางแผนการพัฒนาองค์กรในระยะยาว.
• สำเร็จการศึกษาระดับปริญญาตรีหรือสูงกว่า ในสาขาการบริหารทรัพยากรมนุษย์, การจัดการ, การตลาด, การพัฒนาทรัพยากรมนุษย์, จิตวิทยาอุตสาหกรรม หรือสาขาอื่นที่เกี่ยวข้อง.
• หากมีวุฒิปริญญาโทด้าน HRD, Learning & Development, หรือ MBA จะได้รับการพิจารณาเป็นพิเศษ.
• ประสบการณ์ด้านการฝึกอบรมและพัฒนาทรัพยากรมนุษย์อย่างน้อย 8-12 ปี.
• ประสบการณ์บริหารทีมฝึกอบรมหรือโครงการพัฒนาบริการอย่างน้อย 3-5 ปี.
• เคยทำงานในธุรกิจค้าปลีก, ร้านอาหาร, ปั๊มน้ำมัน หรือบริการที่มีสาขาทั่วประเทศ จะได้รับการพิจารณาเป็นพิเศษ.
• มีความสามารถในการบริหารงานหลายด้านพร้อมกัน และมีทักษะความเป็นผู้นำในการบริหารทีม.
• มีความสามารถในการคิดอย่างเป็นระบบแบบหลากมิติ และสามารถเชื่อมโยงระหว่างการปฏิบัติการกับกลยุทธ์ทางธุรกิจได้อย่างมีประสิทธิภาพ.
• ต้องมีสิทธิ์ในการทำงานอย่างถูกต้องตามกฎหมายในประเทศไทย.
• สามารถเดินทางไปทำงานต่างจังหวัดได้.

Skills:

Market Research, Research, English

Job type:

Full-time

• New and existing client service leader: Will be the main service person for newly won strategic client and current set of subscribers. Manage the day-to-day relationship with a specific portfolio of Consumer Panel Service Clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation.
• To act as a Consumer Panel Service Subject Matter Expert within the local TH market and join Sales to pitch new clients. You will be mostly responsible for showcasing t ...
• CPS Thought leadership and analysis consultant: Will be the key person to provide the Thought Leadership of TH part for those cross category and general understanding.
• Will play the consultant/coach role for local Client Service team and business partners to turn to for doing CPS analysis.
• Will work with local Client Service team to work out the Best Practice of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice.
• Leader and escalation point for CPS product related questions: Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between Client Service team and Product/Operation team.
• Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account Commercial lead / Consultant to explain the data challenge to clients.
• Qualifications At least a Bachelor's Degree, preferably in business.
• 3+ years work experience, preferably within analytics and insights or market research (Consumer Quantitative Survey), as well as Consumer Panel Data Service experience.
• Knowledge of the Consumer-Packaged Goods (CPG) industry.
• Knowledge of research techniques and methodologies, consumer panels (Home Panel) in particular would be an advantage.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• An ability to work independently and in a team.
• Good interpersonal skills are a must.
• Native Thai language speaker.
• Fluent in spoken and written Business English.
• Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Legal

Job type:

Full-time

• The role will lead the establishment, governance, and operational execution of enterprise-wide frameworks and processes for customer data privacy, consent management, data subject rights (DSR), and enterprise customer master data management. This role ensures that the Bank s customer data practices meet the highest regulatory and operational standards, working in close collaboration with the Compliance function to align with the Bank s privacy data policies. The position carries direct responsibility for managing the business application owners of key platforms within this scope.
• For the detailed scope of work.
• 1) Data Privacy Notice Management.
• 2) Privacy Data Retention Management.
• 3) Customer Consent Management.
• 4) Customer Data Subject Rights (DSR) Management.
• 5) Enterprise Customer Master Management.
• Collaborate with the Compliance function to ensure governance frameworks adhere to the Bank s Privacy Data Policy and applicable regulations (e.g., PDPA, NCSC).
• Supervise regular execution of data privacy notice management across all business units.
• Govern privacy data retention processes in line with approved frameworks and regulatory obligations.
• Ensure that operational processes for customer consent, DSR, and master data management are effectively embedded into business operations.
• 1) Customer Consent Management Platform.
• 2) DSR Management Platform.
• 3) Enterprise Customer Master Platform.
• Lead project implementations to ensure platform enhancements and integrations meet governance, operational, and regulatory requirements.
• Act as the key liaison between operational teams, Compliance, IT, Legal, and business units on privacy and customer data governance matters.
• Chair or participate in governance forums related to customer data privacy and master data management.
• Provide training, guidance, and advisory support to teams on governance processes.
• Apply now if you have these advantages.
• Minimum 12-15 years of experience in data governance, privacy, or enterprise data management within financial services, including at least 5 years in a senior leadership role.
• Bachelor or Higher in information management, Data Governance, Information Technology, Law, or Business Administration.
• Professional certifications in Data Privacy (e.g., DPO Professional Certificate - Thailand, CIPP/E, CIPM), Data Governance (e.g., CDMP), or Project Management (e.g., PMP, PRINCE2) are strongly preferred.
• Strong knowledge of financial sector regulations, with emphasis on PDPA and Bank of Thailand data governance requirements.
• Proven track record in designing and operationalizing data governance frameworks in large, regulated organizations.
• Hands-on experience in managing enterprise customer master data platforms and privacy-related systems (consent, DSR).
• Demonstrated success in leading cross-functional teams, including direct supervision of business application owners.
• Corporate Banking knowledge: Enterprise Customer Data Management, Core banking, Customer Consent, DSR.
• Familiarity with banking operational risk and regulatory compliance frameworks for DSIB institutions.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (2 days in office per week).
• Unbelievable benefits such as attractive bonuses and many more..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

Skills:

CFP, Single License, Negotiation, English

Job type:

Full-time

• Oversee all aspects of private banking activities that service the needs of Private Banking clients.
• Plan, set and develop the strategic to ensure that sales team members (Private Banking Relationship Manager) will meet the assigned sales target and ensure that their services level will meet the customers expectations.
• Lead and motivate sales team members to achieve assigned sales target within allocated recourses.
• Provide guidance and coach sales team to be professional and be the representatives of Krungsri Private Banking Proposition.
• Ensure all sales team members will be complied with the compliances and internal requests.
• Major Accountabilities / หน้าที่ความรับผิดชอบหลัก.
• Prepare and pro-actively execute sales plans for both individual prospective customers and team s customers by using consulting investment and support from marketing programs.
• Supervise, manage and motivate Relationship Managers sales performance to meet the assigned target within allocated resources.
• Coach and develop Private Banking Relationship Managers to ensure that customer relationships are developed, expanded and they are properly leveraged to provide efficient and personalized service delivery and assure that they have product knowledges and selling skills to build the strong relationship with valued customers.
• Expand portfolios of high-net-worth customers by identifying suitable prospects and sources of businesses.
• Strengthen relationships with existing High Net-Worth customers through Krungsri Private Banking proposition and programs.
• Provide RM solutions to solve the problems and suggest practical working methods to meet the set goals on time.
• Ensure all selling processes are compiled with bank rules and regulations.
• Be able to meet the customers both inside and outside bank.
• Job Qualification / คุณสมบัติของผู้ดำรงตำแหน่ง.
• Master's degree in MBA/Finance/Marketing/Economic fields.
• Have working experiences at least 5-10 years in leading team in the banking industry or financial services industry with good knowledge of banking and investment products for high-net-worth clients.
• Effectively and highly motivate and drive sales to meet the assigned target with good communication skill.
• Strong banking background and experiences.
• Knowledge on Banking products and Investment related.
• Able to good communication in English is preferable.
• Have CFP, Single License accreditation, Life and Non-life insurance License.
• Outstanding presentation and communication skill.
• Good negotiation skill and well-coordinated with partners.
• Positive Attitude and High responsibility.
• Supervise & lead a team of RMs (10-12).
• Good personality.
• Strong interpersonal skill, communication skill and self-motivated.
• Good command of English.
• Work at Head office (Rama 3).
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Skills:

Contracts, Negotiation, Excel

Job type:

Full-time

• Ensure the successful of professional high standards of tenant services implementation for the benefits of the best result of increasing tenants satisfaction and loyalty, leading revenue, and profit, and building a good company reputation.
• Prepare and analyze all TS related reports to the head of tenant & product store management such as contract status report, AR report, early termination.
• Follow up all renewal contracts to make sure all contract to be completed before expire date. And support team for renewal negotiation if the cases that must be review ...
• Coordinate with related team, marketing and Property team to help coordinate and solve problems.
• Coordinate with tenants to meet customer needs and increase sales or meet new customer groups.
• Implementation of tenant satisfaction faction survey and process for the analysis of results, propose initiative of specific strategic actions plans to attract, retain increase customer loyalty, satisfaction and enhance profitability.
• Follow up with tenants to renew & Fit-out the lease agreement within timeline and ensure to update the tenant information through CRM system correctly completely for timely use.
• Review and assist team for tenants complains and issues.
• 1-2 year of experience in Shopping Center Management,tenant management, Service Business, Commercial building, Wholesale, or Retail is preferable.
• Proficient in MS-Office, expert in Excel and PowerPoint.
• Great organizational and time management abilities.
• Superb communication, collaboration, negotiation and problem-solving skills.
• Service-mind and excellent relationship management.
• Systematic and familiar with measurement, tracking and continuous improvement.
• Analysis and presentation skills, strong integrity and industry knowledge, detailed orientated without mistakes..
• AXTRA Happitat Co.,Ltd.
• 695 Moo 12, Bang Kaeo, Bang Phli, Samut Prakan 10540.
• Axtra Happitat is a major retail and lifestyle destination developed by CP Axtra (CPAXT) in Thailand, featuring a combination of a nature-inspired theme, commercial spaces, a Central Utility Plant (CUP), and extensive digital integration with virtual and online shopping experiences. Located within the Forestias development, it serves as a hub for community markets, eco-friendly shopping, lifestyle experiences, and events, with a focus on sustainability and a hybrid physical-digital retail model. The project is intended to boost profitability for CP Axtra and is a significant part of its strategy to build a diverse omnichannel retail platform across Southeast Asia.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Finance, Accounting, Single License, English

Job type:

Full-time

• To plan and manage Krungsri Exclusive portfolios (AUM more than 10 MB) ; build relationship with customers to maintain key customer base of the Bank as well as expand Krungsri Exclusive customer base.
• To offer wealth management products and provide advice relating to asset allocation in collaboration with KE investment consultants in order to achieve target yields on investment which matches risk profile of customers.
• To expand Krungsri Exclusive customer base through sales channels and marketing prog ...
• To increase fee income and grow portfolios in accordance with the policy and target as assigned.
• To cross sell products of the Bank and its affiliates.
• To work with relevant departments on sharing of knowledge and advice in order to support operations and product & service development.
• To deliver superior services to Krungsri Exclusive customers according to established standard in order to maximize customer satisfaction.
• To comply with business policies and work with branches on operations, processes, procedures and internal control of documents.
• Bachelor's or Master s degree in MBA, Finance, Marketing, Economics and Accounting from Thai and oversea.
• At least 3 years in Wealth Banking, Private Banking or related experience.
• Knowledge of investment product i.e. Mutual fund, Deposit, Bancassurance.
• Possessed a single license (IC License), Brokerage in life and non-life insurance.
• Good personality.
• Strong interpersonal skill, communication skill and self-motivated.
• Good command of English.
• Work at Krungsri Bank (Head office Rama 3) or Branch..
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Experience:

1 year required

Skills:

Legal, Problem Solving, English

Job type:

Full-time

• Able to identify and solve any related issues for buyer and merchant in ShopeeFood.
• Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant.
• Support partners on solving third party s technical issues.
• Support partners/banks on any customer problems.
• Manage complaint cases or any legal issue related.
• Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing.
• Requirements: Bachelor's Degree in any fields.
• 1 year experience in operations field or more.
• Gave customers centrics mindset.
• Good analytical and problem solving skills.
• Strong communication skills both written and verbal.
• Strong human relation with others.
• Able to communicate in English will be an advantage.
• Able to work as a shift and on weekends.
• Able to work flexible hours.
• Able to working shift 5 days a week (day off varies).

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Job type:

Full-time

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Job type:

Full-time

• จบการศึกษา &#3617.6 / ปว&#3594. / ปว&#3626. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.