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Experience:

4 years required

Skills:

Project Management, Data Analysis, SQL, English, Thai

Job type:

Full-time

• Experiment and execute initiatives to ensure optimal platform performance for GrabFood and GrabExpress verticals.
• Analyze the performance of owned projects and initiatives and communicate key results across a wide range of stakeholders.
• Has the ability to "connect-the-dots", and understands both on-ground realities of the business and the narrative of data from multiple sources.
• Work across local and regional teams and functions to support goals and initiatives of Grab as a whole, when relevant to delivery-partners.
• Improve product rollouts, ensuring they fit market conditions.
• Support vertical teams in launching new business initiatives.
• What Essential Skills You Will Need.
• 4+ years of experience at management consulting or tech company, with a focus on data analysis and project management.
• Bachelor's degree in Engineering, Business Administration, Economics, or in a relevant field.
• Experience in gathering data, reviewing, analyzing and drawing conclusions based on the available information.
• Experience evaluating different options to form a judgement and have an eye for details.
• Proficiency in Excel (can perform complex functions) is required, experience with SQL.
• Experience to deliver clear engaging presentations with proficiency in both Thai and English to communicate regionally.
• You have the passion and energy to excel in a work environment.
• Life at Grab.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
• What We Stand For at Grab.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Experience:

8 years required

Skills:

Risk Management, Leadership Skill

Job type:

Full-time

• Leadership & decision-making: The role requires clear decision-making skills on a regular basis on issues ranging from cost, client service, technology, process improvement, risk management / compliance and people.
• Evolving Environment: The operating environment is constantly changing in respect to products, clients, processes, regulations, competitors etc. The role requires to help the teams to quickly adapt to the dynamic environment and delivers consistent service.
• Risk Management / Internal controls: The products traded and services offered by MSS business are complex in nature with regulatory risk exposure. The role needs to have a complete understanding of the products and services, plus a front to back understanding on risk exposure and the respective control requirement.
• Operational Efficiency / Productivity: MSS business typically operates in a competitive environment. This requires constantly evaluate and re-design processes to improve efficiency and productivity include adopting the best practices from other markets.
• People Management: The role will manage a large operation workforce with diverse background and is expected to ensure adequate engagement across teams and promote a speak up culture.
• 8+ years of experience in the finance/capital market industry, ideally in operations supporting investment transaction banking, broker, asset management,or securities services business.
• Strong product knowledge and understanding on clients' requirement and industry practices.
• Experience in managerial role(s).
• Strong Communication Skills; ability to articulate complex issues concisely and in clear language.
• Ability to identify, manage and mitigate risk effectively; strong awareness on conduct-risk and other Non-financial risk elements applicable to Operations.
• Strong problem-solving capability, able to multi-task well under pressure and in times of ambiguity. Organized with systemic approach to programme execution.
• Experienced people management and organization skills.
• Experience in working with a wider group of stakeholders including Front Office, Product Control and Technology.
• Experience in managing regulators, vendors and other external stakeholders.

Job type:

Full-time

• Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
• Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humili ...
• At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
• What you'll need.

Skills:

Leadership Skill

Job type:

Full-time

• Lead end-to-end customer operations from service agreement and requirement capture through scheduling, service delivery, and ongoing customer support.
• Establish clear processes, standards, governance, and KPIs across customer operations.
• Ensure customer demand is accurately captured and translated into clear operational requirements.
• Drive service responsiveness, resolution quality, and customer experience across all customer-facing channels.
• Identify operational gaps and continuously improve processes, workflows, and service standards.
• Customer Care & Control Room.
• Lead customer care operations, including inquiries, service requests, complaints, escalations, and retention.
• Oversee critical and time-sensitive situations, including stolen vehicle recovery and emergency operational escalations.
• Establish effective escalation management, service recovery, and proactive monitoring processes.
• Scheduling & Service Orchestration.
• Oversee customer scheduling and ensure customer demand is effectively aligned with operational capacity.
• Work closely with Technical Operations and Fitment Planning & Operations to resolve scheduling constraints, changes, delays, and operational exceptions.
• Improve scheduling efficiency, responsiveness, and customer communication.
• Key Account Management.
• Lead key customer relationships and ensure consistent service delivery and proactive engagement.
• Drive customer retention, relationship development, and long-term account stability.
• Leadership & Performance Management.
• Lead, coach, and develop customer operations leaders and teams.
• Establish clear performance standards, KPIs, and accountability across the organization.
• Use operational data and customer insights to identify issues, prioritize improvements, and drive performance.
• Build a culture of ownership, responsiveness, customer focus, and continuous improvement.
• Cross-functional Leadership.
• Partner closely with Technical Operations to ensure seamless handoffs between customer demand and technical execution.
• Establish clear accountability and governance across the two operational pillars.
• Lead cross-functional initiatives to resolve recurring operational issues and improve the overall service experience.
• Contribute to the development and scaling of the broader Operations organization.
• What We're Looking For.
• Required.
• Proven leadership experience in customer operations, service operations, or a similar operational environment.
• Experience leading multiple teams and/or customer-facing functions with clear accountability for performance.
• Strong understanding of end-to-end customer journey and service operations management.
• Demonstrated ability to establish processes, governance, KPIs, and performance management frameworks.
• Strong problem-solving and decision-making skills in fast-moving and operationally complex environments.
• Strong people leadership, with the ability to develop leads and frontline teams.
• Ability to work cross-functionally and influence stakeholders across functions and levels.
• Strong communication, stakeholder management, and escalation management skills.
• Comfortable operating in a hands-on, fast-paced environment where processes and structures are still evolving.
• Preferred Experience.
• Experience managing customer service/care operations within a subscription-based or recurring-service business, with a focus on service continuity, customer retention, and ongoing customer engagement.
• Experience managing scheduling and service coordination in a high-volume operational environment.
• Experience with service recovery, critical escalations, or emergency response operations.
• Experience managing key or strategic customer accounts.
• Experience building, restructuring, or scaling customer operations in a growing organization.
• Strong analytical capability and experience using operational and customer data to identify trends, improve performance, and drive decisions.
• What Success Looks Like.
• Captures customer requirements accurately and consistently.
• Responds to customers quickly and effectively.
• Converts customer demand into clear and executable operational requirements.
• Maintains strong scheduling and service coordination.
• Handles escalations and service recovery with discipline.
• Builds strong relationships with key customers.
• Establishes clear KPIs, accountability, and operating standards.
• Works seamlessly with Technical Operations.
• Continuously improves customer experience and operational performance.

Skills:

Data Analysis, Multitasking, Recruitment

Job type:

Full-time

• Email Address.
• Phone Number.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? -- Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No -- Yes No What's your expectation salary? (THB).
• Do you consent to a criminal background check as part of the recruitment process? Yes No.
• Do you consent to a criminal background check as part of the recruitment process? Yes No If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? -- If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No -- Yes No + More information Your Resume.
• To attach your Resume, click here to upload from your Computer. Security code.

Skills:

English, Thai

Job type:

Internship

• Email Address.
• Phone Number.
• Transcript.
• Click to select file Univeristy.
• Major.
• Acceptance Form For Internship (แบบตอบรับหรือหนังสืออนุเคราะห์) ถ้ามี Click to select file Dates available to perform internship (วันที่สามารถเริ่มฝึกงาน).
• Is this internship required by your college/university for academic credit or graduation? * Yes No + More information Your Resume.
• To attach your Resume, click here to upload from your Computer. Security code.
• Supporting Ground Operations Services such as provide assistance to passengers and other assignments under the Ground operations functions Job.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• Agoda's front door for People support - supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics - from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Recruitment, Teamwork

Job type:

Full-time

• Email Address.
• Phone Number.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? -- Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No -- Yes No What's your expectation salary? (THB).
• Do you consent to a criminal background check as part of the recruitment process? Yes No.
• Do you consent to a criminal background check as part of the recruitment process? Yes No If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? -- If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No -- Yes No + More information Your Resume.
• To attach your Resume, click here to upload from your Computer. Security code.

Experience:

5 years required

Skills:

Quality Assurance, Meet Deadlines, Leadership Skill, Assurance, English

Job type:

Full-time

• Supervise Remittance Operation team with 4 associates.
• Manage to have smooth daily operation covering Cross Border payment, and regulatory reporting e.g. DMS, AMLO.
• Provide advice to staff to solve the daily operation issue/problem and ensure escalation of the incident to senior management team.
• Provide support and guidance for solution where required/requested to GTS products, GTS sales, RM and Client Service & Fulfillment Officers.
• Participate in local/regional projects, taking ownership and deliver the execution of these projects.
• To coordinate with LOB to implement the new client requirement effectively.
• Adhere to bank policy and local regulation, ensure control are in place and no audit findings.
• At least 5-8 years working experience in Cash Management business e.g. Payment products including regulatory reporting.
• 3-5 years of operational management/supervisory experience.
• Good knowledge of offshore payment (SWIFT/ISO20022) and Bank of Thailand exchange control regulation.
• Excellent professional leadership and management skills.
• Good oral and written communication skills in both English and Thai.
• Self-motivated, ability to work independently, Constructive and positive approach to challenges, and be a good team player.
• Experience of working in a Regional/Global environment. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner's mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Skills: Attention to Detail Collaboration Customer Service Management Customer and Client Focus Fraud Management Active Listening Administrative Services Business Operations Management Data Collection and Entry Quality Assurance Client Management Coaching Performance Management.

Experience:

2 years required

Skills:

Leadership Skill

Job type:

Full-time

• Lead the implementation and maintenance of IAM/IGA platforms (e.g., SailPoint, Saviynt, MS Entra).
• Manage, mentor and develop IAM/IGA team including analysts and administrators.
• Collaborate with application teams to understand and onboarding new applications with IAM system.
• User Identity Management: Overseeing the creation, modification, and removal of user accounts and access rights within the CP axtra's IAM system.
• Access Reviews and Audits: Conducting regular access reviews and audits to ensure compliance with security standards and regulatory requirements.
• Worked closely with Human Resources and Business team to address and resolve employee issues.
• Bachelor's or Master's degree in Computer Science, Information Security, or a related field.
• Proven experience 2-3 years in designing, implementing, and managing Identity and Access Management solutions, with a focus on SSO and IGA platforms.
• Strong understanding of IAM technologies, protocols, and standards (e.g., SAML, OAuth, LDAP, RBAC).
• Familiarity with IAM solutions from leading vendors like Onelogin, Azure AD, MS Entra, Saviynt, Sailpoint, etc.
• Solid knowledge of security frameworks, compliance standards, and best practices.
• Excellent leadership and communication skills, with the ability to work collaboratively across teams.
• Operational skills relevant for this job.
• Access Control Management: Proficient in designing and administering access control policies, user provisioning/deprovisioning, and managing user roles and permissions.
• Incident Response and Troubleshooting: Ability to handle IAM-related incidents.
• Identity Lifecycle Management: Knowledge of managing user identities throughout their lifecycle, including onboarding, offboarding, and managing access changes in accordance with organizational policies.
• Vendor Management: Skill in coordinating with IAM solution providers, evaluating vendor offerings, and managing vendor relationships to ensure optimal IAM services and support.

Experience:

5 years required

Skills:

Project Management, Digital Marketing, Social media, Livestream, Budgeting

Job type:

Full-time

• Plan, produce, and execute end-to-end livestream campaigns from pre-production to post-event analysis.
• Lead large-scale livestream events, coordinating hosts, influencers, production teams, and internal stakeholders to ensure smooth execution.
• Develop content calendars and creative concepts that align with Makro's brand positioning and commercial goals.
• Own the end-to-end operations of livestream and content projects, including scheduling, budgeting, vendor coordination, and on-site/virtual event management.
• Monitor livestream performance metrics (viewership, engagement, GMV, conversion rate) and provide actionable insights to optimize future sessions.
• Collaborate with marketing, merchandising, and category teams to align livestream content with promotions and product launches.
• Manage relationships with livestream hosts, KOLs/KOCs, and platform partners to expand reach and improve content quality.
• Stay up to date with livestream commerce trends, platform algorithm changes, and competitor activities to continuously improve strategy.
• Prepare regular performance reports and present recommendations to management.
• 5+ years of relevant experience in livestream commerce, content operations, digital marketing, or e-commerce operations.
• Proven track record of planning and executing large-scale livestream events (high concurrent viewership, multi-stakeholder coordination, or high-GMV sessions).
• Strong understanding of livestream platforms (TikTok Shop, Shopee Live, Lazada Live, etc.) and content/social media operations.
• Solid project management skills with the ability to manage multiple livestream/content projects simultaneously under tight timelines.
• Data-driven mindset with experience analyzing livestream KPIs and translating data into actionable improvements.
• Excellent coordination and communication skills to work cross-functionally with marketing, merchandising, and external partners (hosts, agencies, KOLs).
• Creative sensibility for content storytelling, combined with strong operational execution.
• Good command of English.
• Bachelor's degree in Marketing, Communications, Business, or a related field.

Experience:

7 years required

Skills:

Project Management, Digital Marketing, Social media, Livestream, Budgeting

Job type:

Full-time

• Plan, produce, and execute end-to-end livestream campaigns from pre-production to post-event analysis.
• Lead large-scale livestream events, coordinating hosts, influencers, production teams, and internal stakeholders to ensure smooth execution.
• Develop content calendars and creative concepts that align with Makro's brand positioning and commercial goals.
• Own the end-to-end operations of livestream and content projects, including scheduling, budgeting, vendor coordination, and on-site/virtual event management.
• Monitor livestream performance metrics (viewership, engagement, GMV, conversion rate) and provide actionable insights to optimize future sessions.
• Collaborate with marketing, merchandising, and category teams to align livestream content with promotions and product launches.
• Manage relationships with livestream hosts, KOLs/KOCs, and platform partners to expand reach and improve content quality.
• Stay up to date with livestream commerce trends, platform algorithm changes, and competitor activities to continuously improve strategy.
• Prepare regular performance reports and present recommendations to management.
• 7+ years of relevant experience in livestream commerce, content operations, digital marketing, or e-commerce operations.
• Proven track record of planning and executing large-scale livestream events (high concurrent viewership, multi-stakeholder coordination, or high-GMV sessions).
• Strong understanding of livestream platforms (TikTok Shop, Shopee Live, Lazada Live, etc.) and content/social media operations.
• Solid project management skills with the ability to manage multiple livestream/content projects simultaneously under tight timelines.
• Data-driven mindset with experience analyzing livestream KPIs and translating data into actionable improvements.
• Excellent coordination and communication skills to work cross-functionally with marketing, merchandising, and external partners (hosts, agencies, KOLs).
• Creative sensibility for content storytelling, combined with strong operational execution.
• Good command of English.
• Bachelor's degree in Marketing, Communications, Business, or a related field.

Experience:

5 years required

Skills:

Project Management, Digital Marketing, Social media, Livestream, Budgeting

Job type:

Full-time

• Plan, produce, and execute end-to-end livestream campaigns from pre-production to post-event analysis.
• Lead large-scale livestream events, coordinating hosts, influencers, production teams, and internal stakeholders to ensure smooth execution.
• Develop content calendars and creative concepts that align with Makro's brand positioning and commercial goals.
• Own the end-to-end operations of livestream and content projects, including scheduling, budgeting, vendor coordination, and on-site/virtual event management.
• Monitor livestream performance metrics (viewership, engagement, GMV, conversion rate) and provide actionable insights to optimize future sessions.
• Collaborate with marketing, merchandising, and category teams to align livestream content with promotions and product launches.
• Manage relationships with livestream hosts, KOLs/KOCs, and platform partners to expand reach and improve content quality.
• Stay up to date with livestream commerce trends, platform algorithm changes, and competitor activities to continuously improve strategy.
• Prepare regular performance reports and present recommendations to management.
• 5+ years of relevant experience in livestream commerce, content operations, digital marketing, or e-commerce operations.
• Proven track record of planning and executing large-scale livestream events (high concurrent viewership, multi-stakeholder coordination, or high-GMV sessions).
• Strong understanding of livestream platforms (TikTok Shop, Shopee Live, Lazada Live, etc.) and content/social media operations.
• Solid project management skills with the ability to manage multiple livestream/content projects simultaneously under tight timelines.
• Data-driven mindset with experience analyzing livestream KPIs and translating data into actionable improvements.
• Excellent coordination and communication skills to work cross-functionally with marketing, merchandising, and external partners (hosts, agencies, KOLs).
• Creative sensibility for content storytelling, combined with strong operational execution.
• Good command of English.
• Bachelor's degree in Marketing, Communications, Business, or a related field.

Skills:

Project Management, Problem Solving, Accounting, Teamwork, English

Job type:

Full-time

• Support the manager in developing of SOPs Operations function processes to ensure compliance of processes Leverage technology to drive efficiency Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team Support crowdfunding, investor communication and related operations activities Supp ...
• Thai Nationality and can speak Thai and English at professional level. Able to perform Operations management Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering, Science, or related fields Structured in approach and has an eye for detail Critical thinking and problem solving skills Project management skills Good English skills in communication both written and spoken You will shine in this role if you have: SME lending background Fintech / Tech background Operations management background Financial services audit background Management Consulting background Benefits Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Medical Benefits - We offer health insurance coverage for our employees. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances. Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity Interested to know more about us? Learn about our Stories here.

Skills:

Project Management, Problem Solving, Accounting, Teamwork, English

Job type:

Full-time

• Bangkok, Thailand (Hybrid).
• Full-time.
• Workplace: hybrid.
• Department: Operations.
• Funding Societies is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a debt-crowdfunding license granted by the Securities and Exchange Commission (SEC) and also provide direct lending services to SMEs. Our mission is to uplift societies in Southeast Asia by creating financial opportunities for everyone. We are committed to solving the SME financing gap in the region while providing convenient and short-term fixed-income investment options to individuals and institutions.
• Backed by top-tier shareholders such as Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, SoftBank Vision Fund 2, SoftBank Ventures Asia, Sequoia Capital India, Alpha JWC Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EDBI, SGInnovate, Qualgro, and Golden Gate Ventures, we are proud to be a leading force in Southeast Asia's FinTech space.
• Our recent strategic milestones include the acquisition of regional digital payments platform CardUp, and a co-investment into Bank Index in Indonesia, and most recently, a strategic investment from Gobi Partners, further strengthening our ecosystem of SME financial services. For more information, please visit: www.fundingsocieties.co.th.
• Global SME Finance Awards by IFC, part of World Bank 2021-2023.
• Monetary Authority of Singapore FinTech Award (2016, 2021).
• KPMG FINTECH 100 Leading Global Fintech Innovators (2018).
• Brands for Good (2019, 2023).
• Here at Funding Societies | Modalku we live by our core values.
• GETFS.
• Strive to become our best, most authentic selves.
• Only by forging togetherness, we help each other succeed.
• Stay curious and reinvent ourselves, through innovation and experimentation.
• Create impact through bias for action and tangible results.
• Build win-win relationships for the long-term by having a customer obsession.
• As an.
• Associate Operations., you will be responsible for supporting the VP Operations & CX in setting up the end to end lending and crowdfunding operations and investor communications of FS Thailand and executing them. The ideal candidate has a great eye for detail, relishes the challenge of setting up processes from scratch, and improving them on a daily basis.
• Support the manager in developing of SOPs Operations function processes to ensure compliance of processes.
• Leverage technology to drive efficiency.
• Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers.
• Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team.
• Support crowdfunding, investor communication and related operations activities.
• Support process improvement for SME / and investors automations.
• Support onboarding, conversion and engagement of customers, both SME and investors.
• Work with product team and data team to build product and solution based on the requirements of each initiative.
• Other ad-hoc projects/ assignments by VP Operations&CX and Country Head.
• Thai Nationality and can speak Thai and English at professional level.
• Able to perform Operations management.
• Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering, Science, or related fields.
• Structured in approach and has an eye for detail.
• Critical thinking and problem solving skills.
• Project management skills.
• Good English skills in communication both written and spoken.
• SME lending background.
• Fintech / Tech background.
• Operations management background.
• Financial services audit background.
• Management Consulting background.
• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!.
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
• Interested to know more about us? Learn about our Stories [here](https://blog.fundingsocieties.com/).
• Apply.
• Apply at Funding Societies | Modalku Group](https://apply.workable.com/fundingsocieties/j/D9ED93796E/apply).

Experience:

8 years required

Skills:

Accounting, Automation, Leadership Skill, Mandarin, English

Job type:

Full-time

• Oversee end-to-end bank account management, including account opening/closing, signatory management, and ongoing maintenance across multiple jurisdictions.
• Manage fund reconciliation and clearing processes, ensuring accuracy, timeliness, and completeness of all fund movements.
• Monitor and manage liquidity positions, ensuring sufficient funding availability across accounts and entities.
• Handle international fund settlement and cross-border payment operations, including foreign exchange settlements and related accounting entries.
• Coordinate with banks and financial institutions to resolve fund settlement issues, handle banking matters, and maintain strong institutional relationships.
• Identify opportunities for system automation and process optimization to drive operational efficiency and reduce manual workload.
• Partner with internal teams including Accounting, Risk, and Compliance to ensure alignment on fund flows and operational controls.
• Lead and develop a local operations team, setting clear objectives, providing coaching, and building team capability over time.
• Support regulatory reporting and safeguarding requirements where applicable.
• Bachelor's degree or above in Finance, Accounting, Economics, or a related field.
• Minimum 8 years of working experience in treasury operations, banking operations, fund management, or a related financial discipline.
• Solid understanding of cross-border settlement, foreign exchange operations, and financial accounting fundamentals.
• Experience in the payments or fintech industry is a strong advantage, particularly in international payment settlement.
• Proven team management experience, with the ability to lead, motivate, and develop a team in a fast-paced environment.
• Familiarity with Thai banking regulations, local financial institutions, and regional payment ecosystems.
• Strong analytical mindset with the ability to identify operational risks and drive process improvements.
• Excellent communication and stakeholder management skills, with the ability to work effectively across cultures and functions.
• Fluency in both English and Thai is required; basic Mandarin Chinese communication skills would be a plus.
• High attention to detail, strong sense of ownership, and ability to manage multiple priorities under pressure.
• Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.
• Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information: https://2c2p.com/candidate-privacy-notice.
• By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Skills:

Accounts Receivable, Microsoft Office, Accounting, Salesforce, Leadership Skill

Job type:

Full-time

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks;.
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters;.
• Verify customer orders and ensure all details are correctly processed and documented in internal systems;.
• Update customers on the status of their files, orders, and ongoing administrative processes;.
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards;.
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks;.
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects;.
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;.
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.
• What you need.
• Excellent Dutch and English communication skills (at least C1 level for both spoken and written);.
• Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration;.
• Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner;.
• Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements;.
• Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools;.
• Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships;.
• Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction;.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
• Experience with CRM systems, such as Salesforce;.
• Knowledge in Frech would be a great plus.
• Fixed schedule: Monday-Friday, 9am - 5pm (UTC);.
• Opportunity to cooperate fully remotely;.
• Inclusive international environment;.
• Compensation in USD;.
• Rewards for referring friends;.
• Balance between project workload and personal time, but also - internal health policy;.
• Responsive leadership interested in your development and long-lasting cooperation;.
• Greenhouse conditions for self-development;.
• A culture built on trust, with no time-tracking requirements.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
• You can learn more.
• and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
• So if you're a proactive Administration & Operations Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!.
• Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
• Know someone perfect for the role? Refer them and get rewarded!.
• We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
• Internal job code: 2RK.

Experience:

4 years required

Skills:

ERP, English, Thai

Job type:

Full-time

• Own end-to-end device operations covering inbound, inventory, fulfillment, delivery, returns/replacement, and reconciliation.
• Monitor daily warehouse KPIs, including inventory accuracy, stock availability, fulfillment, delivery performance, and inventory discrepancies.
• Oversee warehouse and logistics partners and ensure operations meet agreed SLAs.
• Ensure effective inventory controls, device traceability, and replenishment planningMerchant Support & Operational Excellence.
• Own Merchant Support performance and ticket SLAs, including response time, resolution time, backlog, aging, and escalation.
• Oversee operational cases and act as the first escalation point for complex or unresolved issues.
• Identify recurring issues, conduct root-cause analysis, and drive corrective actions.
• Own and continuously improve SOPs, operational KPIs, controls, workflows, and reporting.
• Identify opportunities to simplify and automate operational processesTeam & Cross-functional Management.
• Manage and develop the Merchant Operations team across Warehouse and Merchant Support.
• Set priorities, monitor workload and ensure consistent execution against KPIs and SLAs.
• Coordinate with Product, Tech, Finance, Risk, Sales, Warehouse, and Logistics Partners to resolve operational issues.
• Ensure operational readiness for new products, systems, and process changesRequirements.
• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• 4-5 years of experience in operations, merchant operations, customer support, logistics, e-commerce, fintech, or related fields.
• Experience in merchant support, warehouse/device operations, and SLA/KPI management is preferred.
• Experience managing operational performance and visibility, including dashboards, reporting, ticket backlog, SLA tracking, and issue escalation.
• Experience leading teams and coordinating multiple operational workstreams across cross-functional stakeholders.
• Strong analytical, problem-solving, root-cause analysis, and ownership skills, with the ability to drive issues through resolution.
• Proficiency in Thai and English and Microsoft Excel/Google Sheets; experience with ticketing systems, WMS, ERP, or reporting tools is a plus.
• We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.
• Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.
• By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Experience:

5 years required

Skills:

Project Management, Problem Solving, Teamwork, iOS, English

Job type:

Full-time

• Bangkok, Thailand (Hybrid).
• Full-time.
• Workplace: hybrid.
• Department: Operations.
• Funding Societies is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a debt-crowdfunding license granted by the Securities and Exchange Commission (SEC) and also provide direct lending services to SMEs. Our mission is to uplift societies in Southeast Asia by creating financial opportunities for everyone. We are committed to solving the SME financing gap in the region while providing convenient and short-term fixed-income investment options to individuals and institutions.
• Backed by top-tier shareholders such as Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, SoftBank Vision Fund 2, SoftBank Ventures Asia, Sequoia Capital India, Alpha JWC Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EDBI, SGInnovate, Qualgro, and Golden Gate Ventures, we are proud to be a leading force in Southeast Asia's FinTech space.
• Our recent strategic milestones include the acquisition of regional digital payments platform CardUp, and a co-investment into Bank Index in Indonesia, and most recently, a strategic investment from Gobi Partners, further strengthening our ecosystem of SME financial services. For more information, please visit: www.fundingsocieties.co.th.
• Global SME Finance Awards by IFC, part of World Bank 2021-2023.
• Monetary Authority of Singapore FinTech Award (2016, 2021).
• KPMG FINTECH 100 Leading Global Fintech Innovators (2018).
• Brands for Good (2019, 2023).
• Here at Funding Societies | Modalku we live by our core values.
• GETFS.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork., Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act.
• Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Build win-win relationships for the long-term by having a customer obsession.
• As a Senior Associate/Asst Manager, Operations, you will be responsible for supporting the AVP Operations in setting up the end to end lending and crowdfunding operations and investor communications of FS Thailand and executing them. The ideal candidate has a great eye for detail, relishes the challenge of setting up processes from scratch, and improving them on a daily basis. A good operations framework would allow our business to scale efficiently.
• Support the manager in developing of SOPs Operations function processes to ensure compliance of processes.
• Leverage technology to drive efficiency.
• Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers.
• Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team.
• Support crowdfunding, investor communication and related operations activities.
• Support process improvement for SME / and investors automations.
• Support onboarding, conversion and engagement of customers, both SME and investors.
• Work with product team and data team to build product and solution based on the requirements of each initiative.
• Other ad-hoc projects / assignments by VP Operations&CX and Country Head.
• At least 2 years of experience in lending operations, credit admin, lending sales support, Factoring operations, crowdfunding operations.
• Operations management.
• Minimum 5 years of experience overall.
• Graduate with distinction or post graduate.
• Structured in approach and has an eye for detail.
• Critical thinking and problem solving skills.
• Project management skills.
• Good English skills in communication.
• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!.
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
• Interested to know more about us? Learn about our Stories [here](https://blog.fundingsocieties.com/).
• Apply.
• Apply at Funding Societies | Modalku Group](https://apply.workable.com/fundingsocieties/j/617AE9F6C1/apply).

Experience:

3 years required

Skills:

Accounting

Job type:

Full-time

• Perform various checks and reconciliations on a daily basis to ensure compliance with regulations.
• Assist with filing and monitoring chargebacks. Review, analyze, and resolve chargebacks disputes efficiently and accurately.
• Perform other financial adjustments for users and preparation of bank refunds.
• Maintain various daily reports and ledgers.
• Support month-end activities by preparing and maintaining supporting documentation.
• Work closely with other teams to achieve a smooth operation and improve our user experience.
• Provide recommendations for process streamlining and improvements.
• Finance Professional - 2-3 years of working experience with a Degree/Diploma in Accounting/Finance/Economics. Experience in the financial industry will be a plus!.
• Fearless Self Starter - You are interested in working and growing with a fintech start-up.
• Analytical and Detail Oriented Thinker - You have excellent problem-solving skills with an ability to manage confidential data. You also possess an open mind with a willingness to learn.
• Excellent Communicator - You are able to communicate effectively with stakeholders and work well both independently and as part of a team.