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Job type:

Full-time

• ดูแลและให้คำแนะนำแก่ทีม Customer Relations ในการปฏิบัติงานประจำวัน.
• มอบหมายและติดตามการปฏิบัติงานของสมาชิกในทีมให้เป็นไปตามมาตรฐานการบริการ.
• ให้คำแนะนำและ Coaching ทีมในด้านการให้บริการลูกค้า การแก้ไขปัญหา และการประสานงาน.
• ตรวจสอบความพร้อมของทีมและจัดกำลังคนให้เหมาะสมกับปริมาณลูกค้าและช่วงเวลาการให้บริการ.
• ติดตามและประเมินผลการปฏิบัติงานของทีม พร้อมให้ Feedback เพื่อพัฒนาการทำงาน.
• เป็นผู้ประสานงานและให้คำปรึกษาแก่ทีมเมื่อพบปัญหาหรือสถานการณ์ที่ต้องการการตัดสินใจ.
• สนับสนุนและสร้างบรรยากาศการทำงานที่ดีภายในทีม เพื่อให้สามารถส่งมอบบริการที่มีคุณภาพแก่ลูกค้า.
• รายงานปัญหาและประเด็นสำคัญที่เกิดขึ้นในการปฏิบัติงานให้ผู้บังคับบัญชาทราบ.
• มีประสบการณ์ในธุรกิจ Luxury Retail / Department Store / Hotel.
• มีประสบการณ์ดูแลลูกค้า VIP หรือ High-Net-Worth Customers.
• มีประสบการณ์การบริหารทีม อย่างน้อย 2 ปี.
• มีคะแนน TOEIC (550 คะแนน) หรือสามารถใช้ภาษาอังกฤษในการสื่อสารกับลูกค้าต่างชาติได้.
• สามารทำงาน 6 วัน/สัปดาห์ได้ ทำงานในวันหยุดนักขัตฤกษ์ และทำงานเป็นกะเวลาได้..

Skills:

SQL, Power BI, Python

Job type:

Full-time

• วิเคราะห์ข้อมูลลูกค้า สมาชิก และพฤติกรรมการใช้บริการ เพื่อค้นหา Insight และโอกาสในการพัฒนาธุรกิจ.
• วิเคราะห์ผลการดำเนินงานของ Loyalty Program และแคมเปญ CRM พร้อมจัดทำข้อเสนอแนะเพื่อเพิ่มประสิทธิภาพ.
• จัดทำ Dashboard และรายงานผลการดำเนินงาน เพื่อสนับสนุนการตัดสินใจของผู้บริหาร.
• พัฒนา Customer Segmentation และติดตามตัวชี้วัดด้านลูกค้า เช่น Acquisition, Retention และ Engagement.
• ดึง ตรวจสอบ และวิเคราะห์ข้อมูลจากฐานข้อมูลด้วย SQL และเครื่องมือ Business Intelligence (BI).
• ประสานงานกับทีมการตลาด หน่วยงานธุรกิจ และทีม Data เพื่อสนับสนุนการวิเคราะห์และขับเคลื่อนธุรกิจด้วยข้อมูล.
• คุณสมบัติสำเร็จการศึกษาระดับปริญญาตรีขึ้นไป สาขาสถิติ วิศวกรรมศาสตร์ เศรษฐศาสตร์ บริหารธุรกิจ การตลาด หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Data Analytics, CRM, Loyalty Analytics หรือ Business Intelligence อย่างน้อย 2 ปี.
• สามารถใช้งาน SQL, Microsoft Excel และ Power BI ได้เป็นอย่างดี.
• มีทักษะในการวิเคราะห์ข้อมูล และนำเสนอข้อเสนอแนะเชิงธุรกิจ.
• มีทักษะการสื่อสารและการนำเสนอ สามารถประสานงานกับผู้เกี่ยวข้องได้อย่างมีประสิทธิภาพ.
• หากมีประสบการณ์ด้าน Customer Analytics, CRM Platform หรือ Python จะได้รับการพิจารณาเป็นพิเศษ.
• ทักษะที่จำเป็นSQL.
• Power BI.
• Microsoft Excel.
• Customer Analytics.
• CRM & Loyalty Analytics.
• Dashboard Development.
• Analytical Thinking..

Experience:

1 year required

Skills:

English, Thai

Job type:

Full-time

• Welcome to Divyne!.
• You.
• are passionate about building relationships and have an interest in the beauty and skincare industry, with an understanding of the importance of effective communication. Perhaps you're establishing meaningful relationships with customers already, or maybe you're looking for an opportunity in a modern, international startup environment where you're not fighting against outdated ideas. Generally, you're ecstatic when y ...
• We.
• are growing fast and looking for a tenacious.
• Customer Relations and Sales Associate.
• with a modern, international mindset to work with us to help us continue to grow the Divyne brand as we expand across Southeast Asia.
• To frame the role further, as our new.
• Customer Relations and Sales Associate,.
• you will work closely with the team lead to strategize and execute on the best ways to help our customers, and provide product recommendations that help to solve their beauty needs. As a digitally-native brand, we are one of the fastest growing beauty brand companies in Thailand that puts a lot of care and attention to our customers, so this is a unique opportunity to learn from the best.
• Taking care of customers queries through chat support and phone calls, as well as radiating a positive energy when interacting with them.
• Working closely with your team to create an enjoyable experience for the customers after an order has been made.
• Learning.
• about the company's products and understanding the key selling points that make the Divyne products special.
• Be excited about collaborating with the other members of your team and contribute ideas to ease the selling process.
• Working in a rotation-based system for 5 days/week.
• This opening is an early career opportunity for you to have a direct impact on Divyne's growth and for the right person, there is a chance to be given a lot of creative freedom and fast career progression if the right attitude and commitment is shown.
• Degree in any field (as long as you have a splendid way with words!).
• 1 year of related experience (fresh grads are welcome too!).
• Passionate about customer care and building long-lasting relationships.
• Deeply interested in trend-changing beauty and skincare products.
• Native Thai with good English skills, both written and spoken.
• Exposure to effective selling strategies would be a big advantage, but communicating productively and strategically is essential.
• Ability to work under pressure and having a growth mindset.
• A real desire to learn and grow fast as part of an ambitious and young team.
• Chance to be part of building an industry-challenging brand and company.
• Competitive salary and an opportunity to move up fast.
• Very fast progression potential for the right person.
• Become part of a high-performing and internationally-minded team.
• Transparent and collaborative company culture (understand our culture better at.
• careers.divyne.com.
• Modern and private office building - 5 minutes from Bearing BTS (by motorbike).
• Take part in fun team-building activities from time to time.
• Profit share program that offers uncapped bonus potential based on company performance.

Skills:

English

Job type:

Full-time

• Work as a liaison between the export office and the sales team in measuring customers' satisfaction and developing new marketing strategies to expand customer base.
• Communicate clients' product specifications and requirements to the operation management team.
• Co-ordinate with other departments' managers to solve product development and production issues to reflect the requirements of the client.
• Issue Invoice and review export documents involved with each project's transactions.
• What we're looking for.
• Fluent in English 4 skills (reading, listening, speaking and Writing).
• Possesses effective negotiation and communication skills.
• Highly organized with good management skills.
• Intermediate Word, Excel and PowerPoint skills.
• Capable of working under pressure and tight deadline. *some experience in customer relations/purchasing in any industry is an additional bonus for consideration.
• Grow together with the company.
• Can solve Problems.
• What we offer.
• MEO Jewelry Co., Ltd. is committed to supporting the growth and wellbeing of our team members. We offer a competitive salary package, ongoing training and development opportunities to enhance your customer service skills, and a supportive work environment where your contributions are valued. We believe in creating a positive workplace culture where employees can thrive and build meaningful careers. As a growing jewellery company, we provide opportunities to develop expertise in the luxury goods sector and advance within our organisation.
• About us.
• MEO Jewelry Co., Ltd. is a jewellery company dedicated to crafting and delivering high-quality jewellery pieces that celebrate elegance, sophistication and timeless beauty. Our mission is to provide exceptional products and outstanding customer service that exceeds expectations. With a commitment to excellence and customer satisfaction, we have established ourselves as a trusted name in the jewellery industry. We value integrity, craftsmanship and building lasting relationships with our customers.
• If you are a customer-focused individual with a passion for delivering excellent service, we would love to hear from you. Please submit your CV and a brief cover letter outlining your interest in this position.

Experience:

No experience required

Skills:

Thai

Job type:

Full-time

• บริษัทดำเนินธุรกิจให้เช่าโทรศัพท์มือถือและสินค้าไอที ปัจจุบันกำลังขยายเครือข่ายร้านค้าพันธมิตรในจังหวัดขอนแก่น.
• ตำแหน่งนี้รับผิดชอบงานขายภาคสนาม การแนะนำบริการของบริษัทแก่ร้านโทรศัพท์มือถือ ร้านคอมพิวเตอร์ และร้านสินค้าไอที รวมถึงการพัฒนาร้านค้าพันธมิตรในพื้นที่.
• ค้นหาและเข้าพบร้านโทรศัพท์มือถือ ร้านคอมพิวเตอร์ และร้านสินค้าไอทีในจังหวัดขอนแก่น.
• แนะนำบริการและรูปแบบความร่วมมือของบริษัทแก่เจ้าของร้าน.
• พัฒนาร้านค้าพันธมิตรรายใหม่และดูแลความสัมพันธ์กับร้านค้าเดิม.
• ติดตามร้านค้าที่สนใจและประสานงานจนเริ่มความร่วมมือ.
• สำรวจตลาดและข้อมูลคู่แข่งในพื้นที่.
• จัดทำรายงานผลการเข้าพบร้านค้าและความคืบหน้าของงาน.
• อาศัยอยู่ในจังหวัดขอนแก่นหรือพื้นที่ใกล้เคียง.
• มีทักษะด้านการขาย การสื่อสาร และการเจรจา.
• สามารถเดินทางไปพบร้านค้าในพื้นที่ได้.
• มีความรับผิดชอบ ขยัน และสามารถวางแผนงานด้วยตนเอง.
• หากมีประสบการณ์ด้านโทรศัพท์มือถือ คอมพิวเตอร์ หรือสินค้าไอที จะได้รับการพิจารณาเป็นพิเศษ.
• หากมีรถจักรยานยนต์หรือรถยนต์ส่วนตัว จะได้รับการพิจารณาเป็นพิเศษ.
• ค่าตอบแทน.
• เงินเดือน 15,000-20,000 บาทต่อเดือน ตามประสบการณ์และความสามารถ พร้อมค่าคอมมิชชั่นตามผลงาน.

Experience:

1 year required

Skills:

Service-Minded, English

Job type:

Full-time

• ดูแลประสบการณ์ของคนไข้ตั้งแต่เข้ารับบริการที่คลินิก.
• ประสานงานกับ Reception และทีมพยาบาล.
• ติดตามลูกค้าผ่านระบบไลน์ของทีมแล็บ ให้ข้อมูลเกี่ยวกับการรักษาและตัวอ่อน.
• แนะนำแพ็คเกจการรักษาและให้ข้อมูลเพิ่มเติมเกี่ยวกับการรักษา.
• ดูแลและให้กำลังใจลูกค้าในกรณีผลการตรวจไม่เป็นไปตามคาด.
• ดูแลลูกค้า VIP และให้การสนับสนุนด้านจิตใจ.
• ประสานงานกับลูกค้าต่างชาติและเอเจนซี่เพื่อให้เกิดความเข้าใจตรงกัน.
• ประเมินความพึงพอใจหลังรับบริการและนำผลไปปรับปรุงการบริการ.
• เพศหญิง อายุ 24-35 ปี.
• ปริญญาตรีหากจบสาขาบริหารธุรกิจ การตลาด นิเทศศาสตร์ การจัดการ หรือสาขาที่เกี่ยวข้อง จะพิจารณาเป็นพิเศษ.
• มีประสบการณ์เกี่ยวกับงานลูกค้าสัมพันธ์ทางด้านคลินิก โรงพยาบาล.
• สื่อสารภาษาอังกฤษได้ดี มีคะแนน TOEIC ขั้นต่ำ 500 คะแนน.
• บุคคลิกหน้าตาดี มีใจรักงานบริการ มีมนุษย์พันธุ์ที่ดี.
• แก้ไขเฉพาะหน้าได้ดี มีทักษะในเข้าหาลูกค้า.
• หากมีประสบการณ์ด้าน CRM, Customer Service หรือธุรกิจสุขภาพ จะพิจารณาเป็นพิเศษ.
• ใช้เครื่องมือบน Line@/ Facebook/ Instagram ได้.
• สามารถใช้โปรแกรมคอมพื้นฐานได้ เช่น WMD,Google Calender, MS Office.
• สามารถทำงานเป็นทีมได้มีความเข้าใจลูกค้าในเชิงของความรู้สึกและอารมณ์มีทักษะในการสื่อสารและการเจรจาต่อรองยอดเยี่ยม.
• ทำไมต้องสมัครงานนี้?.
• ร่วมงานกับบริษัทที่มีชื่อเสียงในด้านการแพทย์เฉพาะทาง พร้อมโอกาสในการพัฒนาทักษะและเติบโตในสายอาชีพ พร้อมสวัสดิการที่ดีและสภาพแวดล้อมการทำงานที่เป็นมิตร.
• ค่าตอบแทนพิเศษ.
• ประกันชีวิต.
• ประกันสุขภาพ.
• เงินโบนัสตามผลงาน.
• ประกันสังคม.
• กองทุนสำรองเลี้ยงชีพ.
• Incentive รายเดือน.
• ปรับเงินเดือนประจำปี.
• โบนัสประจำปี.
• OT.
• ฝึกอบรม.

Experience:

4 years required

Skills:

Marketing Strategy, Leadership Skill

Job type:

Full-time

• and Impact The Marketing Generalist III will craft and execute a channel marketing strategy to drive profitable growth and customer dedication. In this role, you will partner with marketing and communications teams and sales leadership teams to establish business plans and marketing opportunities to enable an outstanding customer experience to deliver valuable offerings for customers and prospects.
• Key Accountabilities.
• Plan, execute and measure marketing strategies, promotions and annual plans for a cu ...
• sales objectives. In collaboration with the sales and marketing team and sales leadership, align marketing initiatives with channel value propositions, plans and goals and ensure marketing offerings support the customer. Act as a project manager ensuring magnificent and timely execution of key customer or channel initiatives based on priorities established through the business planning process. Demonstrate deep knowledge of customer priorities to help identify areas where additional customer profitability and brand growth can be achieved. Supervise channel performance and metrics and serve as the feedback loop from sales and customers to resolve efficiency of initiatives and include promotional efficacy to improve return on investment. Evaluate and modify promotion or advertising programs. Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned.
• Minimum.
• Bachelor's degree in Marketing, Sales, or Business related or equivalent experience, Ability to balance multiple priorities and deliver timely projects within budge guidelines Experience executing consumer, channel and/or customer specific campaigns and promotions Experience engaging directly with customers with a positive impact Experience developing strategic marketing plans that generated customer growth Minimum of four years of related work experience Other minimum qualifications may apply.

Skills:

Business Development, Leadership Skill, Nutrition

Job type:

Full-time

• Connected Commerce Business Development Manager.
• C-commerce is a key growth channel for Mars Pet Nutrition SEA; Thailand contributes about half of SEA C-Com business and is projected to be growing 40-50% year on year. This new addition is to equip Mars Pet Nutrition Thailand with the ability to expand distribution into more marketplace platforms and new business models like direct to consumer in Thailand.
• Contribute to the overall achievement of Mars Southeast Asia and Mars Thailand Pet N ...

Experience:

3 years required

Skills:

Business Development, Project Management, Leadership Skill

Job type:

Full-time

• and Impact The Customer Value Associate Director will collaborate across enterprises in multifunctional and various commercial teams to deliver quality, food safety and other compliance or technical and information solutions that create strategic value for customers and the company. In this role, you will bridge customer facing food safety quality, regulatory and social responsibility activities across all businesses in the assigned region and drive consistent approaches in service to customers. You will drive process standardization in line with global customer value ways of worki ...
• Key Accountabilities.
• Partner across various businesses to establish strong networks in food safety qualify and regulatory spaces that will enable businesses' customer strategies and commercial teams to deliver maximum long term strategic value for the customer. Advise functional and commercial leaders to leverage food safety, quality and regulatory principles to drive top line growth and deliver mutually beneficial outcomes for customers and the company. Direct the team to provide customer centric and data driven approaches to understand key customer business issues, investments and be proactive to market trends to create value for customers and the company. Enable the global accounts leaders and food safety, quality and regulatory teams with interdisciplinary expertise to generate strategic long term relationships that help drive top line growth. Lead the execution of process and information strategies to forge productive partnerships with customers and executive stakeholders through food safety, quality and regulatory and interdisciplinary expertise. Foster strong relationships that support cross functional deliverables, maximize company assets, provide a full view of the breadth of products and services being delivered to the customer and explore traditional and nontraditional levers of value creation and innovative solutions. Develop plans and deliver results in a fast-changing business or regulatory environment, while leading and developing a team of experienced professionals and supervisors, coaching and making decisions related to talent management hiring, performance and disciplinary actions. You will also collaborate with managers and supervisors in your organization to ensure staff selections align with current and future needs. Other duties as assigned.
• Minimum.
• Bachelor's degree in a related field or equivalent experience Confirmed experience in food safety, quality and regulatory matters, operations, project management or business development.
• Preferred.
• Master's degree in Business Administration Confirmed ability to motivate change in a complex matrix organization with competing priorities Confirmed ability to deliver business results through matrixed, virtual and geographically diverse teams and others outside the direct reporting structure Three years of supervisory experience Prior regional leadership and cross business or cross enterprise experience.

Experience:

2 years required

Skills:

SAP

Job type:

Full-time

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driv ...
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
• What You Bring.
• 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering).
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.
• SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
• The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
• About SAP Academy for Customer Success.
• The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
• Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
• SAPAcademyforCustomerSuccess.
• SAPNextGen.
• SAP Next Gen is our global experience for students and early talent (0-3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.
• SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
• We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.
• During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
• We are SAP.
• Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
• Candidate must currently possess unrestricted work authorization for the country where they are applying and do not require current or future employer sponsorship for a visa or work permit.

Skills:

Customer Relationship Management (CRM), Project Management, Data Analysis

Job type:

Full-time

• Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
• Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
• Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
• Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
• Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
• Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
• Contribute to the ongoing development and refinement of customer success strategies and best practices.
• Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
• Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
• Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
• Provide technical support guidance and escalation management when necessary, ensuring timely resolution.
• Bachelor's degree in Business, Computer Science, or a related field.
• Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
• Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
• Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
• Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
• Experience with Change Management principles and guiding customers through transitions.
• A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
• Familiarity with Product Management concepts and the ability to articulate product value.
• Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
• Understanding of Sales Management principles and the ability to identify growth opportunities.
• Basic understanding of Technical Support processes and ability to troubleshoot common issues.
• LI-SP1.
• Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Skills:

Electrical Engineering, Industrial Engineering, Mechanical Engineering, English

Job type:

Full-time

• On-the-job training (OJT) within functional teams.
• Technical and product training across Vertiv's portfolio.
• Project-based learning aligned with real business needs.
• Mentorship and coaching from experienced professionals.
• Performance feedback to support growth and development.
• Upon successful completion, participants transition into a full-time Customer Engineer role, taking on responsibilities that reflect the skills and expertise gained during the training.
• What To Expect.
• Blended learning: Instructor-led sessions and self-paced modules.
• Product and Service Training in Power, Thermal, and Monitoring systems.
• Business-aligned project.
• Regular progress check-ins and feedback.
• Recent graduate or entry-level candidate with at least tertiary education in fields like Electrical Engineering, Mechanical Engineering, Industrial Engineering and/or Mechatronic Engineering.
• Keen interest in a career in the technology domain with basic understanding of hardware, software and network systems.
• Excellent written and verbal communication skills in English.
• Willingness to learn and adapt to new challenges in a dynamic environment.
• Maximum 1 year work experience and able to commence in November 2026.
• The Customer Engineering Training is your opportunity to gain real-world experience, build in-demand skills, and start your career with purpose. If you're ready to learn, contribute, and grow with a global leader in digital infrastructure, we encourage you to apply.

Experience:

2 years required

Skills:

Quality Assurance, Safety Management, Assurance, ISO 14001, English

Job type:

Full-time

• and Impact The Customer Quality Assurance Engineer II establishes quality standards for products and processes and suggests modifications intended to prevent defects in components or final products. In this role, you will collaborate with internal and external multifunctional teams to address customer requirements and concerns and identify and mitigate quality risks.
• Key Accountabilities.
• Handle customer requirements, concerns and complaints ensuring proper prioritization ...
• Minimum.
• Bachelor's degree in a related field or equivalent experience Excellent verbal and written English communication skills. Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
• Preferred.

Experience:

3 years required

Skills:

Microsoft Office, English, Thai

Job type:

Full-time

• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and cu ...
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Job type:

Full-time

• and Impact The Customer Facing Generalist I, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.
• Key Accountabilities.
• Receive and process straightforward customer orders across multiple platforms following standard procedures. Receive and process low complexity change requests following defined policies and procedures. Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order. Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer. Escalate undocumented issues that are not commonly defined or known to higher level staff. Proactively identify risks and opportunities to improve the order management processes. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned.
• Minimum.
• Bachelor's degree in a related field or equivalent experience.

Skills:

Good Communication Skills, Negotiation, Telesales, English, Thai

Job type:

Full-time

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Skills:

Leadership Skill

Job type:

Full-time

• Lead end-to-end customer operations from service agreement and requirement capture through scheduling, service delivery, and ongoing customer support.
• Establish clear processes, standards, governance, and KPIs across customer operations.
• Ensure customer demand is accurately captured and translated into clear operational requirements.
• Drive service responsiveness, resolution quality, and customer experience across all customer-facing channels.
• Identify operational gaps and continuously improve processes, workflows, and service standards.
• Customer Care & Control Room.
• Lead customer care operations, including inquiries, service requests, complaints, escalations, and retention.
• Oversee critical and time-sensitive situations, including stolen vehicle recovery and emergency operational escalations.
• Establish effective escalation management, service recovery, and proactive monitoring processes.
• Scheduling & Service Orchestration.
• Oversee customer scheduling and ensure customer demand is effectively aligned with operational capacity.
• Work closely with Technical Operations and Fitment Planning & Operations to resolve scheduling constraints, changes, delays, and operational exceptions.
• Improve scheduling efficiency, responsiveness, and customer communication.
• Key Account Management.
• Lead key customer relationships and ensure consistent service delivery and proactive engagement.
• Drive customer retention, relationship development, and long-term account stability.
• Leadership & Performance Management.
• Lead, coach, and develop customer operations leaders and teams.
• Establish clear performance standards, KPIs, and accountability across the organization.
• Use operational data and customer insights to identify issues, prioritize improvements, and drive performance.
• Build a culture of ownership, responsiveness, customer focus, and continuous improvement.
• Cross-functional Leadership.
• Partner closely with Technical Operations to ensure seamless handoffs between customer demand and technical execution.
• Establish clear accountability and governance across the two operational pillars.
• Lead cross-functional initiatives to resolve recurring operational issues and improve the overall service experience.
• Contribute to the development and scaling of the broader Operations organization.
• What We're Looking For.
• Required.
• Proven leadership experience in customer operations, service operations, or a similar operational environment.
• Experience leading multiple teams and/or customer-facing functions with clear accountability for performance.
• Strong understanding of end-to-end customer journey and service operations management.
• Demonstrated ability to establish processes, governance, KPIs, and performance management frameworks.
• Strong problem-solving and decision-making skills in fast-moving and operationally complex environments.
• Strong people leadership, with the ability to develop leads and frontline teams.
• Ability to work cross-functionally and influence stakeholders across functions and levels.
• Strong communication, stakeholder management, and escalation management skills.
• Comfortable operating in a hands-on, fast-paced environment where processes and structures are still evolving.
• Preferred Experience.
• Experience managing customer service/care operations within a subscription-based or recurring-service business, with a focus on service continuity, customer retention, and ongoing customer engagement.
• Experience managing scheduling and service coordination in a high-volume operational environment.
• Experience with service recovery, critical escalations, or emergency response operations.
• Experience managing key or strategic customer accounts.
• Experience building, restructuring, or scaling customer operations in a growing organization.
• Strong analytical capability and experience using operational and customer data to identify trends, improve performance, and drive decisions.
• What Success Looks Like.
• Captures customer requirements accurately and consistently.
• Responds to customers quickly and effectively.
• Converts customer demand into clear and executable operational requirements.
• Maintains strong scheduling and service coordination.
• Handles escalations and service recovery with discipline.
• Builds strong relationships with key customers.
• Establishes clear KPIs, accountability, and operating standards.
• Works seamlessly with Technical Operations.
• Continuously improves customer experience and operational performance.

Skills:

Project Management, Data Analysis, English

Job type:

Full-time

• About TableCheck TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests - and repeat guests into loyal fans. Used by over 14,000+ restaurants in 40 countries-including over 330+ Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world's leader in restaurant m ...
• This role focuses on growing and ensuring success with our customers. It requires interacting with new, existing and potential clients, and building customer loyalty, developing close, long term client relationships. A critical part of the role is helping existing customers further leverage TableCheck features and ensuring clients have the necessary resources to fully use our product, contributing to product evolution discussions, and product marketing strategies for what story telling would be most effective for TableCheck to drive interest in the platform, thus encouraging continued business. Reporting directly to VP Customer Success, this role will be customer facing by work closely with Corporate Global Consulting team, Corporate Product and all Global teams. Key deliverables from this role includes growing the customer base for new quality customers and improving customer loyalty & engagement for existing customers.
• Quickly understand how customers perceive our product, where these perceptions may be inaccurate or incomplete, and develop a plan to intentionally improve perceptions over time. Quickly construct and maintain mental models of the key product attributes and features that are related to our customer's business and success. Ascertain product gaps or weaknesses, how these impact our customers, develop a prioritization model as to which are more important and why, be able to summarize and communicate this effectively internally in order to provide transparency and alignment. Identify key regional stakeholders within large groups, take efforts to engage them with relevant overview of our existing relationship, align on ways of working moving forward in order to achieve objectives which provide mutual benefit. Develop deep and collaborative partnerships with market sales and customer support teams. Conduct calls with strategic customers to solicit honest feedback from customers as to potential gaps that we can fill in the future, involving the relevant teammates on our side, setting the stage before, during, and after the call to ensure no one feels threatened and we emerge with a confident recovery strategy where appropriate. Identify those customers who may be able to participate in case studies, construct an effective case study narrative, partner with internal marketing teams to create and publish. Monitor contract renewal dates and persuade clients to successfully renew. Create Quarterly Business Reviews (QBRs) both for customers and internal stakeholders to provide strategic updates on key projects, initiatives and metrics that matter.
• Key Performance Indicators Growth of outlets within assigned Major accounts Net Revenue Retention (NRR) Gross Churn Rate Feature Adoption Depth Customer Health Score / NPS score improvements of regional stakeholders Guest Profile Growth No-Show Rate Reduction QBR Meeting & Action Item Completion Rate Regional Enablement Sessions Escalation Response SLA Success Stories Collected Revenue per CSM.
• Key Skills [Must] Presentation skills: proficient in PPT, business writing, and storytelling. Data analysis skills: familiarity with different chart types, Pivot tables etc. Customer Relationship Management: experienced with developing relationships with client stakeholders, especially under challenging situations. Curiosity and empathy: interest in understanding how processes and products work, unafraid to ask questions to achieve an understanding of how things work. Project Management: experience effectively managing complex and dynamic projects with multiple phases, stakeholders, metrics, and milestones. [Preferred] Change mindset: experience effecting change within teams and organizations through behavior and mindset change over a sustained period of time. Video Production / Editing experience: for the purpose of creating customer facing material and collateral. Interest / Experience in AI: for the purpose of increasing efficiency and output, individually and within teams. Regional / Global experience: success in this role will require close coordination with multiple teams internally and externally, as well as a high-level of cross-culture interaction. Experience working in a multi-cultural, remote team environment highly desirable. Hospitality Group experience: candidates possessing direct experience working with large hotel groups are more likely to be successful in this role.
• Language Skill Fluent English verbal & written communication skills.

Skills:

Leadership Skill, Customer Relationship Management (CRM)

Job type:

Full-time

• Lead day-to-day customer care operations across inquiries, service requests, complaints, and customer support.
• Ensure timely, accurate, and consistent responses across customer communication channels.
• Establish and maintain customer service standards, processes, and escalation procedures.
• Monitor service responsiveness and identify opportunities to improve customer experience.
• Drive customer retention through effective service recovery and proactive issue resolution.
• Control Room & SVR Operations.
• Lead Control Room operations and ensure effective response to stolen vehicle recovery cases, emergencies, and critical operational incidents.
• Establish clear procedures for incident handling, escalation, communication, and operational recovery.
• Ensure timely coordination and follow-up throughout each case until resolution.
• Monitor critical cases proactively and ensure appropriate escalation when required.
• Maintain operational readiness and discipline across Control Room activities.
• Performance & Operational Management.
• Establish clear KPIs, performance standards, and accountability across Customer Care and Control Room teams.
• Monitor response times, case resolution, customer satisfaction, retention, escalation handling, and SVR performance.
• Conduct regular performance reviews and identify corrective actions and improvement opportunities.
• Use operational data and customer feedback to improve processes and team performance.
• People Leadership.
• Lead, coach, and develop Customer Care and Control Room team members.
• Establish clear expectations around productivity, responsiveness, quality, and customer handling.
• Build a culture of ownership, accountability, urgency, and customer focus.
• Ensure appropriate staffing, workload management, and coverage to support operational requirements.
• Cross-functional Collaboration.
• Work closely with Business & Customer Operations, Scheduling, Technical Operations, and other teams to resolve customer and operational issues.
• Ensure effective handoffs and escalation between Customer Care, Control Room, and other operational functions.
• Identify recurring issues and work cross-functionally to address root causes and prevent repeat incidents.
• What We're Looking For.
• Required.
• Proven experience managing customer care, customer service, contact center, control room, or similar frontline operations.
• Experience leading teams in a fast-paced, high-volume operational environment.
• Strong people management and performance management skills.
• Strong customer handling, complaint resolution, and escalation management capabilities.
• Strong problem-solving and decision-making skills, particularly under time pressure.
• Demonstrated ability to establish processes, service standards, KPIs, and operational discipline.
• Strong communication and stakeholder management skills.
• Comfortable working hands-on and taking ownership of operational issues through to resolution.
• Preferred Experience.
• Experience in subscription-based, recurring-service, mobility, automotive, logistics, security, or similar service businesses.
• Experience managing control room, emergency response, recovery, or other time-critical operations.
• Experience with customer retention and service recovery.
• Experience managing teams operating across shifts or requiring extended operational coverage.
• Experience working with operational monitoring, case management, CRM, or similar systems.
• Experience improving customer service processes and team performance in a growing organization.

Skills:

Social media, Flash, Digital Marketing

Job type:

Full-time

• Work with other Omne Customer Engagement team members to execute and deliver marketing activities e.g. adoption campaigns, reward / partnership campaigns, and engagement activities to drive insurance user growth, digital adoption, customer retention, as well as lead conversion to FWD application (Omne).
• Develop communications to promote marketing campaigns, insurance service features and Omne customer engagement activities on FWD media channels both externally and internally e.g. FWD Social Media, internal Flash News, Omne In-app and etc. following FW ...
• Prepare FAQs and campaign briefs for frontliner teams, such as Customer Center, Digital Marketing, agencies, and Banca sellers, prior to the campaign launch. This ensures they are informed about new features and campaigns and can effectively handle incoming calls and cases.
• Collaborate with insurance service key stakeholders e.g. Operations, Customer Experience, and Customers Center to ensure the Omne download link is included in all customer correspondence and touchpoints.
• Make sure to accurately track all communications and campaigns to analyze their acquisition sources and engagement levels.
• Monitor Omne engagement monthly report and provide actionable insights for campaign improvement to meet business objectives.
• Establish and maintain productive working relationships with Omne partners and both internal and external stakeholders.
• Perform other related duties, special projects and assignments as required..
• Bachelor or Master degree in business related field from reputable university.
• Digital engagement, CRM knowledge, Campaign management, Stakeholder management, OIC regulations.
• Minimum 1-2 years of experience in Digital engagement, Campaign Management, Operation Management, Business Planning, Marketing Strategy..