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Skills:
Business Development, Contracts
Job type:
Full-time
Salary:
negotiable
- Developing and maintaining a productive long term relationship with your customer.
- Acquire a deep understanding of customer needs and requirements.
- Acquire an in-depth understanding of shoppers, categories, and market.
- Adapting and optimizing country commercial guidelines to your specific client.
- Negotiating contracts, promo plans, and innovations.
- Preparing volume forecast and plans.
- Collaborating very closely with teams from other departments;.
- Resolve any clients' issues and problems and act as a link between your customer and the internal teams.
Job type:
Full-time
Salary:
negotiable
- Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
- You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
- Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
- Customer Service Associate.
- The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services..
- Role Details.
- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Serve as an advocate for the user community.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- Communicate with customers via phone, email, and chat.
- Provide accurate information about products, payments and refunds.
- Collaborate with internal departments to fulfil customer needs..
- Basic Qualifications/Skills Needed.
- Minimum 2 years of customer service experience.
- Strong coping, emotional resilience, and stress-management skills.
- Excellent comprehension, communication in English.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
- Strong attention to detail.
- Comfort synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
- Ability to work well individually and as part of a team.
- Ability to work differing rotations/shifts and non-standard work hours.
- Flexibility in meeting changing business needs in a fast-paced environment.
- Commitment to quality, efficiency, and effectiveness.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- About Accenture.
- We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
- Visit us at www.accenture.com.
- Equal Employment Opportunity Statement.
- All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law..
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process..
- Accenture is committed to providing veteran employment opportunities to our service men and women.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Communicate with customers via phone, email, and chat.
- Provide accurate information about products, payments and refunds.
- Collaborate with internal departments to fulfil customer needs.
- Minimum 2 years of voice customer service experience.
- Fluent in English.
- Excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize efficiently.
- Flexible with rotational shifts, including nights and overnights.
- Available to start immediately.
Experience:
No experience required
Skills:
English, Thai
Job type:
Full-time
Salary:
฿25,000 - ฿35,000, negotiable
- Customer Service.
- Event Coordination.
- Partnership Development.
- Organize and manage events outdoors.
- Prepare equipment and ensure all necessary materials are available.
- Act as a game master and facilitate event activities.
- Handle service providers and coordinate logistics.
- Take care of partners and maintain good relationships.
- Develop and manage partnerships with vendors and event organizers.
- Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
- Manage teams and coordinate event staff effectively.
- Ensure smooth execution of all customer interactions..
- Experience in event organisation is preferred.
- MC speaker.
- Organising tour..
- Proficient in both English and Thai, must be a Thai National.
- Strong organizational and customer service skills.
- Team player.
- Comfortable coordinating bookings with service providers and performers.
- Flexible and responsive to messages outside of office hours.
- Ability to ride a scooter is a plus.
- Company phone provided.
- Travel and event expenses covered.
- Competitive salary and opportunities for growth within the company.
- Free team lunch every Friday..
- Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
- Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
- Website Detective dash: https://www.detectivedash.com/.
- Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
- If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
Skills:
Project Management
Job type:
Full-time
Salary:
negotiable
- Align omni-channel strategy and vision with AIS s business priorities.
- Identify key opportunities and pain points to drive strategic customer experience initiatives.
- Ensure sustainable development and operations of systems and processes supporting all initiatives.
- Manage program resources and secure necessary support for effective execution.
- Foster collaboration and ensure smooth communication between leadership and working teams.
- Continuously monitor, evaluate, and enhance performance across channels.
- Bachelor or Master degree in business administration, Marketing, Customer Experience, Digital Transformation, or a related field.
- 5+ years of experience in customer experience design, digital transformation, or omni-channel service strategy, preferably in Telecom, Tech, Banking or service industries.
- Strong understanding of customer journey mapping, CX & UX/UI principles, and service design.
- Experience working with cross-functional teams including marketing, digital, IT, and customer service.
- Excellent analytical skills with the ability to use data to derive insights and drive decisions.
- Proficient in project management and agile methodologies.
- Strong communication and stakeholder management skills, with the ability to influence across all levels.
- Passion for innovation, problem-solving, and enhancing the customer experience across all channels.
Experience:
2 years required
Skills:
Fast Learner, Good Communication Skills, Problem Solving, Thai, English
Job type:
Full-time
Salary:
฿20,000 - ฿25,000
- Manage inquiries and guest queries on the Airbnb platform.
- Coordinate and ensure smooth guest check-ins.
- Supervise housekeeping and technical teams, including damage and problem reporting.
- Develop and maintain positive relationships with juristic offices and partners.
- Set up and prepare new homes for rental.
- Fluency in both Thai and English is essential.
- Bachelor s degree in Hotel Management, Tourism, Applied Foreign Languages, or related fields preferred (but not mandatory).
- 1-3 years of experience in OTA platforms, real estate, hospitality, or service industries.
- Proactive and able to work independently with minimal supervision.
- Comfortable with mobile communication and chatting platforms.
- Strong problem-solving skills and results-oriented mindset.
- Comfortable working with foreigners and diverse teams.
- Why to apply?.
- Join a dynamic and fun team in a growing industry with strong career growth potential. Enjoy a hybrid work setup with flexibility, transportation support, and a competitive benefits package, including 23 holidays/year, social security, annual salary increases, bonuses, and seniority incentives. Be part of a supportive and innovative company culture!.
Job type:
Full-time
Salary:
negotiable
- ควบคุมดูแลการ Implement Marketing Campaign วิเคราะห์ข้อมูลสภาพการแข่งขันในตลาด และนำผลวิเคราะห์ไปใช้ร่วมวางแผนกลยุทธ์ทางการตลาดและ CRM รวมทั้งบริหารงานที่เกี่ยวข้องกับลูกค้าสัมพันธ์ ประสานงานกับหน่วยงานที่เกี่ยวข้องและพันธมิตรทางธุรกิจในการวางระบบ CRM ตลอดจนดูแลช่องทางการสื่อสารทางการตลาด Mobile Application ให้ได้มาตรฐาน SLA.
- วิเคราะห์และกำหนดกลยุทธ์ด้านการให้บริการลูกค้าในภาพรวมของกลุ่มบริษัท ตลอดจนแนวทางการดำเนินงานให้เป็นไปในแนวทางเดียวกัน.
- นำข้อมูลเพื่อใช้ในการจัดทำและนำเสนอแผนกิจกรรม CRM.
- ดำเนินงานประสานงาน และดูแลโครงการที่เกี่ยวกับลูกค้าสัมพันธ์ให้สำเร็จตามแผนและระยะเวลาที่กำหนดไว้ได้อย่างมีประสิทธิภาพ.
- ประสานงานด้านการตลาดกับหน่วยงานที่เกี่ยวข้อง.
- ประสานงานกับพันธมิตรทางธุรกิจในการวางระบบ CRM.
- กำกับดูแลภาพรวมการทำงานภายในทีมในสำเร็จตามเป้าหมาย.
Job type:
Full-time
Salary:
negotiable
- Identify high-potential markets, segments, and industries to expand the business portfolio.
- Collaborate with executive leadership to set sales targets and allocate resources effectively.
- Build and maintain strong relationships with C-level executives and key decision-makers.
- Lead negotiations for large, complex deals and strategic partnerships.
- Set performance goals and ensure consistent achievement through coaching and performance management.
- Foster a culture of accountability, continuous improvement, and client success.
- Oversee the development of proposals, pricing models, and RFP responses.
- Ensure the effective use of CRM and sales enablement tools to manage pipeline and forecasting.
- Monitor market trends, competitor intelligence, and industry shifts to inform strategy.
- Work closely with operations, solution design, marketing, and finance teams to deliver compelling and viable outsourcing solutions.
- Ensure a seamless transition from sales to operations through robust implementation planning.
Skills:
Legal, Compliance
Job type:
Full-time
Salary:
฿65,000 - ฿80,000, negotiable
- Estimate and manage campaign budgets.
- Coordinate with local, domain, and legal teams for alignment and compliance.
- Manage artwork asset preparation and approvals.
- Monitor campaign performance metrics.
- Deliver post-mortem reports with insights and learnings.
- Local Seller collaboration.
- Prepare risk scenarios for chatbot QA and safety checks.
- Collect and curate Thai user queries for training and validation.
- Review chatbot intentions and short title content; manage BPO task flow and quality.
- Conduct UAT (User Acceptance Testing) for new chatbot features.
- Translate chatbot content to Thai and perform QC.
- Provide ongoing feedback and suggestions to improve system accuracy and UX.
- Basic content Optimization.
- Optimize AI prompts to generate effective product content.
- Translate and localize content into Thai with brand tone alignment.
- Coordinate with multiple teams for timely content readiness.
- Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.
- Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.
- Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.
- Strong analytical skills, SQL would be a plus.
Job type:
Full-time
Salary:
negotiable
- จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
- มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
- มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
- มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
- มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
- มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
- ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
- บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
- สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
- ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Manage, mentor and motivate a team of customer service representatives.
- Monitor and evaluate team and individual performance, providing feedback and coaching to drive continuous improvement.
- Coordinate workflow and assign tasks to ensure efficient and effective service delivery.
- Resolve complex customer inquiries and escalations as needed.
- Identify training needs and work with the team to develop their skills.
- Collaborate with other departments to ensure a seamless customer experience.
- Maintain accurate records and generate performance reports.
- What we're looking for.
- Minimum 2 years' experience in a customer service leadership role, preferably in the call centre or financial services industry.
- Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
- Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service.
- Proficient in English, both written and verbal.
- Ability to work in a fast-paced, target-driven environment.
- Exceptional organisational and time management skills..
- What we offer
- Comprehensive health and life insurance coverage.
- Generous annual leave and public holiday entitlements.
- Opportunities for professional development and career advancement.
- Discounts on a variety of products and services.
- A friendly and inclusive company culture.
- If you're ready to take the next step in your career and join a dynamic and customer-focused organisation, we encourage you to apply now.
Job type:
Full-time
Salary:
negotiable
- Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
- Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
- Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
- Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
- Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
- Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
- Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
- Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
- Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
- Analyzing customer feedback on touchpoint, as well as preparing reports.
- Supportive of other working and tasks as assigned.
- At least 3 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of customer engagement platforms and channels.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
- Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
- Service-mind and excellent customer relationship management.
- Able to deal with challenging customers who have difficult requests.
- Ability to multitask and work in a very fast paced environment.
- Ability to initiative new services align by customer trend.
- CP AXTRA | Lotus's
- CP AXTRA Public Company Limited.
- Nawamin Office: Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Skills:
Project Management, English
Job type:
Full-time
Salary:
฿50,000 - ฿65,000, negotiable
- Developing process enhancement strategies.
- Conducts Process blueprinting to review existing processes and identify areas for improvement.
- Analyze performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
- Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
- Develop process workflow and design for new products, systems and services.
- Oversee implementation of new business processes.
- Monitor and measure the impact of new Process and Improved Process rolled out to ensure achievement of desired outcome.
- Maintain and update all the process related reports and documentation for reference purposes.
- Develop in-depth knowledge of Lazada s products, services and systems used by customers (buyers and sellers) and Customer Care team.
- Assist in promoting the implementation of best practices.
- Recommend innovative business and technical solutions to improve operational effectiveness.
- Process benchmarking and establishing norms and standard of processes - Process Standardization and alignment for six (6) ventures..
- Tertiary education level.
- At least 3 years working experience in Process Improvement/ Process Optimization.
- Service Delivery or Customer Service experience (preferably).
- Excellent English communication.
- Chinese communication (Read and Write) is preferable.
- Any source of project management certification.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Fluent in both Thai and English (spoken and written).
- Minimum qualification: High School Diploma; Diploma or Degree preferred.
- Good communication and interpersonal skills.
- Basic computer and typing proficiency.
- Previous customer service or call center experience is an advantage.
- Willingness to work in shifts, weekends, or public holidays as required.
- Why Join Us? Competitive salary and performance incentives.
- Professional and inclusive working environment.
- Training and development opportunities.
- Career growth in a global BPO company.
- Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
- Assist customers with inquiries, product information, order status, and troubleshooting.
- Maintain accurate records of customer interactions in the system.
- Follow up to ensure resolution and customer satisfaction.
- Meet performance targets for quality, efficiency, and customer satisfaction.
- Escalate complex issues to the relevant department when necessary.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Perform general onboarding process for high-risk customer accounts based on company policies, procedures, and regulations, especially AML requirements and standard.
- Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations.
- Analyze and verify the high-risk customer accounts against criteria such as user credit scores and risk levels.
- Investigate high-risk customer accounts and report to management where necessary, and obtain all necessary documentation to complete the customer profile.
- Summarize a list of high-risk customer accounts and prepare explanations for the Senior KYC Risk Analysis to present at C-level meetings.
- Perform daily operational tasks by complying with the company policy.
- Perform any additional tasks concerning KYC risk analysis.
- Bachelor s degree in any field.
- Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role.
- Good verbal and written communication skills in both Thai and English.
- Excellent communication and explanation skills.
- Good analytical and problem-solving skills with a keen attention to detail.
- Flexible working hours with 5 working days a week (Willing to work on rotating days off including weekends and public holidays).
- Comfortable working in a fast-paced and ambiguous environment..
- Experienced in cryptocurrency, banking, online payments, exchanges, or trading.
- Experienced in the Operations or Customer Support.
- General understanding of KYC/AMLO requirements.
- Work experience in a high-growth startup or tech company.
- Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
- Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
- Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
- Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement..
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
Skills:
Social media
Job type:
Full-time
Salary:
negotiable
- Handle escalated customer tickets, inquiries, and complaints from digital channels (app, chat, email, social media).
- Track SLA and customer satisfaction (CSAT) performance, ensuring timely and high-quality responses.
- Collaborate with cross-functional teams including chatbot developers, IVR and call center vendors to optimize customer touchpoints.
- Analyze recurring issues and customer feedback to identify pain points and drive service improvements.
- Support service process documentation, SOP updates, and internal QA audits.
- Coordinate with product, operations, and tech teams to ensure customer issues are resolved efficiently and root causes addressed.
- Utilize CRM and ticketing tools to manage case workflow and reporting dashboards.
- What we're looking for.
- Bachelor s degree in Business Administration, Communication, Customer Experience, or a related field.
- 2-3 years of experience in digital customer service, service operations, or customer care roles.
- Strong communication, empathy, and issue-resolution skills.
- Familiarity with CRM systems, helpdesk/ticketing tools, and service workflow platforms.
- Proactive, detail-oriented, and comfortable working in a fast-moving digital environment.
- Passionate about improving customer experience through both service and system enhancements.
- What we offer.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Access to company discounts and exclusive employee perks.
- If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.
Job type:
Full-time
Salary:
negotiable
- ตรวจสอบความเรียบร้อยของธุรกรรม ก่อนที่จะส่งไปยังหน่วยงานภายนอก ติดตามความคืบหน้าของธุรกรรมและแจ้งผลลัพธ์ให้ลูกค้าทราบ เมื่อธุรกรรมเหล่านั้นดำเนินการเสร็จเรียบร้อย.
- ประสานงานกับหน่วยงานที่เกี่ยวข้อง เพื่อร่วมแก้ไขปัญหาประเด็นต่างๆให้กับลูกค้า ให้เป็นไปตาม SLA ที่กำหนดไว้กับลูกค้าและติดตามผลการแก้ปัญหาอย่างต่อเนื่อง.
- ร่วมประสานงานไปยังหน่วยงานต่างๆ เพื่อจัดการข้อร้องเรียนที่เกิดขึ้นอย่างมีประสิทธิภาพ พร้อมทั้งติดตามผลการแก้ปัญหาอย่างเป็นขั้นตอน.
- ร่วมประสานงานและหาแนวทางในการแก้ไขปัญหาจัดการข้อร้องเรียนให้กับลูกค้า.
- ร่วมดูแลและทบทวนการจัดการข้อร้องเรียน พร้อมประสานงานกับหน่วยงานที่เกี่ยวข้องในการกำหนดมาตราการป้องกันไม่ให้เกิดเรื่องร้องเรียนใหม่หรือเกิดซ้ำในลักษณะเดิม.
- ดำเนินการปรับปรุงคืนเงินข้าบัญชีลูกค้า เช่น คืนค่าธรรมเนียมบัตรรายปี (กรณีลูกค้ายกเลิกบัตร), คืนเงินเข้าบัญชีลูกค้าเป็นการเร่งด่วน (กรณีลูกค้าร้องเรียนการโอนเงินไปต่างธนาคาร บัญชีปลายทางไม่ได้รับเงิน) เป็นต้น.
- ปฏิบัติงานตามที่ได้รับมอบหมาย และหน้าที่อื่นใดตามที่ได้รับมอบหมายจากธนาคาร ผู้บริหารหน่วยงาน ผู้บังคับบัญชา หรือผู้ที่ได้รับมอบหมายจากผู้บริหาร ทีม Retail Customer Engagement.
Skills:
Enthusiastic, English
Job type:
Full-time
Salary:
negotiable
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
- What you'll be doing.
- Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
- Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
- Collaborate with other departments to ensure a seamless and positive customer experience.
- Maintain detailed records of customer interactions and follow up as necessary.
- Contribute to the continuous improvement of customer service processes and procedures.
- Participate in team meetings and training sessions to enhance your skills and knowledge.
- What we're looking for.
- Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
- Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Prior experience in customer service or a similar role within the service industry.
- Proficiency in English and Thai, both written and spoken.
- A positive, friendly, and enthusiastic attitude.
- Able to work in shift time.
- If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..
Skills:
Microsoft Office, Excel, Enthusiastic, English
Job type:
Full-time
Salary:
negotiable
- Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
- Solve the problems for clients via Call, Chat and Email;.
- Handle clients problems with empathy and patience in a goal-driven environment;.
- Work as part of a high-performing team, supporting and helping colleagues when required;.
- Attend regular team updates;.
- Keep up-to-date with latest promotions and initiatives;.
- Read, understand and follow the Company Policies and Procedures;.
- What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
- Strong communication skills in Thai both verbal and written; fluent in English;.
- Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
- Proficient typing abilities with a better than average English -typing speed;.
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
- Ability to listen and build rapport quickly;.
- Enthusiastic yet conscientious and diligent approach to work;.
- Completer-finisher with a good attention to detail.
- Ability to touch-type;.
- Passionate about travel.
- Able to work on a shift-based basis. 24/7 or night shift required.
- Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
- Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
- Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
- Find out more job opportunities at https://careers.trip.com
- Have a good trip, and see you soon!
Skills:
Research
Job type:
Full-time
Salary:
negotiable
- Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
- Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
- Track and monitor customer satisfaction metrics ex. NPS, CSAT, and customer sentiment via multiple and diverse touchpoints.
- Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
- Analyze market trends and company s competitor to identify opportunities and threats.
- Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
- Consolidate and align customer operations into one unified direction from cross-functional teams for customer satisfaction and a seamless experience.
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