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Skills:

Contracts, Research

Job type:

Full-time

• Excellent technical/IT skills. Able to understand the impact of technology on studies and to use and develop computer skills while making appropriate use of systems/software.
• Knowledge of relevant operational procedures, systems and quality guidelines regarding clinical studies.
• Able to work independently as well as in a team.
• Professional attitude with good customer focus (internal and external).
• Role Responsibilities.
• Maintain up to date participating center's information (including all contact details, contracts and reports).
• Responsible for preparing the Investigator and Sponsor files with essential documents for the initiation of sites participating in clinical studies. Assist study staff with maintaining the sponsor files during the life of the study. Responsible for archiving at the end of study in accordance with relevant SOPs, policies and local regulatory requirements.
• Input and oversee clinical study tracking systems.
• Proactively identifies issues and raises them to study staff to take necessary corrective action to ensure smooth and rapid progress of studies.
• Assist in the planning, logistics and preparation of local Investigator meetings (travel arrangements, assist with preparation and distribution of study related presentation material etc.).
• Responsible for working with the study staff for the management of study materials, non-IMP and IMP supplies - distribution, ordering, tracking, storage, reconciliation and destruction using external vendor. Details of destruction to be filed.
• As an active participant of clinical study teams, engage in local study meetings during the life of the study to obtain general knowledge about the study and be responsible for given tasks.
• Assist study staff with study related activities such as:
• organizing study meetings and scheduling travel,.
• producing minutes for study-related meetings,.
• assembling training and study materials,.
• updating contact details,.
• maintaining study documentation,.
• assisting in the preparation of documents and other tasks as required.
• Knowledgeable of systems.
• Keep up to date with all the changes/required knowledge on ICH GCP, written standards and attending appropriate training sessions.
• May be responsible for supporting multiple studies simultaneously and must prioritize appropriately to meet business needs to ensure delivery of results.
• Requirement to communicate and work effectively with medical staff/physicians/scientists who are often senior within their field, being mindful of their standing within the medical and/or research community.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Contract: 3 Month.
• ขอบเขตการทำงาน .
• ทำรายงานตามที่ผู้ว่าจ้างกำหนด เช่น Daily report, Monthly report, Incident Report.
• ตรวจสอบการทำงานของระบบต่างๆ ในรูปแบบ Routine check, Realtime monitor.
• ตรวจสอบและแก้ไขปัญหาต่าง ๆ ตามคู่มือหรือวิธีการที่ผู้ว่าจ้างกำหนด.
• ติดตั้ง และรื้อถอน อุปกรณ์เพื่อให้บริการ Internet หรือ Wifi ให้แก่ลูกค้าที่มาเช่าใช้บริการ รวมถึงคอยตรวจสอบและให้คำปรึกษาในการใช้บริการ.
• ประสานงานกับลูกค้า เพื่อออกแบบงานบริการต่างๆ และติดตั้ง พร้อมส่งมอบบริการกับลูกค้า.
• งานอื่นๆตามที่ผู้ว่าจ้างกำหนด ตามความเหมาะสม.
• ในกรณีที่ทรัพย์สินของผู้ว่าจ้าง หรือทรัพย์สินในสถานที่ทำงานที่เกี่ยวข้อง ที่ผู้รับจ้างมีหน้าที่ดูแลรับผิดชอบได้รับความเสียหายถูกทำลาย สูญหายในระหว่างปฏิบัติหน้าที่ โดยความประมาทเลินเล่อของผู้รับจ้าง หรือ ในกรณีที่ผู้รับจ้างปฏิบัติหน้าที่ด้วยความประมาท ผู้รับจ้างจะต้องรับผิดชอบต่อเหตุการณ์และชดใช้ความเสียหายต่างๆ ที่เกิดขึ้นในทุกกรณี.
• ต้องปฏิบัติตามกฎหมายแรงงาน ประกันสังคม หรือกองทุนเงินทดแทน.
• วัน/เวลา/สถานที่ปฏิบัติงาน.
• วันทำงานปกติ: ตามตารางปฏิบัติงาน (อาจมีการเปลี่ยนแปลงตามความเหมาะสม) ทำ 5 วัน หยุด 2 วัน.
• เวลาทำงานปกติ: ทำงานวันละ 8 ชั่วโมง (ไม่รวมเวลาพัก).
• เวลาพัก: 1 ชั่วโมง.
• การลงเวลาทำงาน: พนักงานต้องลงเวลาทำงานทุกครั้งที่เข้างานและเลิกงาน ตามที่ผู้ว่าจ้างกำหนด.
• สถานที่ปฏิบัติงาน: ศูนย์การประชุมแห่งชาติสิริกิต หรือสถานที่ที่ผู้ว่าจ้างกำหนด.
• กรณีที่พนักงานปฏิบัติงานนอกเหนือจากวันและเวลาปกติ สามารถคิดเป็นค่าจ้างเพิ่มเติม โดยอัตราค่าจ้างจะเป็นไปตามที่ผู้ว่าจ้างกำหนด.
• วุฒิการศึกษา ปวส., ปริญญาตรี สาขา IT, Telecom หรือที่เกี่ยวข้อง.
• มีประสบการณ์หรือความรู้เกี่ยวกับด้าน IT & telecom network อย่างน้อย 1 ปี.
• สามารถปฏิบัติงานเป็นกะหรือตามช่วงเวลาที่ผู้ว่าจ้างกำหนดให้ได้.
• สามารถปฏิบัติงำนล่วงเวลาได้ตำมช่วงเวลาที่ที่ผู้ว่าจ้างกำหนดให้ได้.
• สามารถทำงานวันเสาร์ อาทิตย์ และวันหยุดนักขัตฤกษ์.
• สามารถปฏิบัติตามสถานที่ที่ผู้ว่าจ้างกำหนดหรือตามที่ได้รับแจ้งให้ปฏิบัติงาน.
• มี Service mind ที่ดี.
• มีความรู้ความสามารถในการใช้คอมพิวเตอร์ได้เป็นอย่างดี.
• ต้องมีสุขภาพร่างกายแข็งแรง เหมาะสมกับตำแหน่งงานที่รับผิดชอบ ไม่เป็นโรคชนิดหนึ่งชนิดใดต่อไปนี้.
• ต้องมีใบรับรองแพทย์การตรวจร่างกายทั่วไป.
• ไม่เคยได้รับโทษจำคุกโดยคำพิพากษาถึงที่สุดให้จำคุก เว้นแต่เป็นโทษสำหรับความผิดที่ได้กระทำโดยประมาทหรือความผิดลหุโทษ.

Job type:

Full-time

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation.
• Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk.
• Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.
• Bachelor s degree in Computer or IT related fields.
• Certification: ITIL and related.
• At least 10 years in IT services / IT Support area, and lead team more than 4 person.

Experience:

3 years required

Skills:

SAP, SQL

Job type:

Full-time

• รับผิดชอบงาน Support ด้าน IT ให้กับ User ภายในองค์กร.
• ดูแลซ่อมแซมอุปกรณ์ IT ทั้ง Hardware และ Software.
• ดูแลระบบ Server, Network, IP Phone, CCTV, SAP.
• ดูแลระบบ Domain Name, Website, Email, Application.
• ติดตั้งดูแลระบบเครือข่ายคอมพิวเตอร์ได้ เช่น Firewall, Router, Switching, WIFI.
• ดูแลรักษาระบบความปลอดภัยสารสนเทศขององค์กร.
• ควบคุมงบประมาณในการจัดซื้ออุปกรณ์คอมพิวเตอร์ในแต่ละปี.
• งานอื่นๆ ตามที่ได้รับมอบหมาย.
• เพศชาย อายุไม่เกิน 35 ปี.
• วุฒิปริญญาตรี สาขาคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ 5 ปี ด้าน IT Helpdesk Support หรือ IT Support Web.
• มีความรู้ความเข้าใจด้านการแก้ปัญหาการใช้งานเบื้องต้นด้าน Hardware, Software.
• มีความรู้พื้นฐานโปรแกรม SAP คำสั่ง SQL เบื้องต้นจะได้รับพิจรณาเป็นพิเศษ.
• มีความรับผิดชอบสูง มีทักษะการสื่อสารและประสานงาน.
• สามารถแก้ไขปัญหาเฉพาะหน้าได้เป็นอย่างดี และสามารถทำงานภายใต้สภาวะกดดันได้ดี.
• กองทุนสำรองเลี้ยงชีพ.
• ประกันชีวิต ประกันสุขภาพ และประกันอุบัติเหตุ.
• โบนัสประจำปี.
• ท่องเที่ยวประจำปี.
• ตรวจสุขภาพประจำปี.
• เงินกู้บริษัทฯ.
• อบรม-สัมมนาในประเทศและต่างประเทศ.
• เงินช่วยเหลือในโอกาสต่างๆ.
• เวลาทำงาน: จันทร์ - ศุกร์ เวลา 08.30 - 17.30 น.

Experience:

2 years required

Skills:

Microsoft Office, Microsoft Exchange, Security Design, VMware, Windows Server, English

Job type:

Full-time

• Install Configure and Upgrade Operating Systems (Windows, Linux) and common standard application software.
• Basic troubleshoots computer system, including hardware, software and network.
• Receive and Response to customer issue or change request.
• Perform change configuration of system and network equipment follow by procedure and manual.
• Escalation to higher level when requires.
• Logging, follow up and tracking the details of Customer Requests and problems as cases.
• Provide technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Provide reports to customers upon requests.
• Maintain and/or Update customer information in the customer database.
• Male/Female, age not over 30.
• Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
• 2-5 years experience in direct IT/Network/Engineering Technical support.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Good command of English.
• Excellent communication skill.
• Good Troubleshooting skills.
• Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop,VPN, Telnet, SSH will be benefit.
• Customer Service mind.
• Able to work under pressure and time constrain.
• Basic knowledge of.
• Computer/Server Hardware,.
• Windows operating system,.
• MS Office.
• Microsoft Exchange and Outlook.
• TCP/IP, Networking.
• Network Security and VPN.
• Anti-virus software.
• Experience with below products would be benefit:
• Cisco router and switch (CCNA, CCNP).
• Microsoft Certificate (MTA, MCSA, MCSE).
• VMware Certificate.
• Public Cloud Certificate such as Azure/ AWS.
• Work Place: Interlink(Nation) Tower Bangna.
• Work Hours: Shift Work (วันหยุดไม่แน่นอน หัวหน้างานจะจัดตารางทำงานให้).

Job type:

Full-time

• IT customer serviceEqual Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

Experience:

3 years required

Job type:

Full-time

• Work closely with BU and relevant stakeholders to translate business requirements to technology solutions.
• Driving for Process Improvement and Optimization.
• Lead for Technology & Vendor Assessment and Selection.
• Coordinate various departments to implement various ERP modules or Core applications and develop effective strategies to enhance all ERP and Core Applications.
• Lead and manage the End-to-end implementation project (Planning/Requirement/Design/Develop/Testing/End-user-training and Go-live) to achieved the objective result within scope/budget/time.
• Support any question, incident, change, request as raised by business user and coordinate with internal team or third party for resolution.
• Act as a liaison between business stakeholders, technical team, and related third party.
• Organize trainings for BU as needed.
• Perform other relevant duties as assigned.
• Bachelor s degree or Master s degree in major of computer sciences, IT or related fields.
• Having at least 3-5 years experiences related to ERP functional consultant, system analyst or ERP implementation project with a consulting firm or software provider background.
• Experience in ERP systems (Oracle or SAP) with at least 1 full cycle of ERP implementation (from project planning to go-live).
• Experience in software and vendor selection.
• Experience in Financial/Accounting modules and FPC (Financial planning and consolidation) will be advantages.
• The knowledge of BI is a plus.
• Experience in programming using C#/VB.Net, Oracle, MS SQL Server etc.
• Good command of spoken and written English.

Experience:

3 years required

Skills:

Software Development, Analytical Thinking, Good Communication Skills, English

Job type:

Full-time

• Provide application Solutions to meet business requirements for all business units.
• Support application development and/or application implementation projects.
• Support application operation delivery as application owner for all the Enterprise management & related applications.
• Oversee the day-to-day operations of the responsible applications.
• Ensure the software development life cycle align with the Organization System Development Methodology (CMMI).
• Responsible for implement and support the system related to Payment and Wealth by coordinate with the related IT or business unit and work with Program Delivery team. (project management team) in feasibility study in selecting the Ready-Made Package or In-house Development System or hiring Third Party Outsource in order to obtain the best solution exactly required by the business unit. Including the taking care of the system on Production to be able to work effectively to support the bank's business goals.
• Bachelor s degree / Master s degree in Information Technology, Computer science or related field.
• Experience in software implement.
• Good knowledge of Enterprise management application.
• Excellent Technical skill.
• Expertise in trouble shooting.
• The ability to handle stressful situation.
• Good banking product knowledge especially the enterprise management system.
• Good experience in software Implementation.
• Good knowledge in software development life cycle.
• The ability to remain up-to-date with the latest software developments.
• Great analytical, problem-solving and communication skill.
• For the further discussion please contact: Carina (080-070-8598).

Experience:

2 years required

Skills:

Chemical Engineering, Petrochemical, English

Job type:

Full-time

• To perform research and analytical works on assigned study project(s) in the field of oil & gas, petrochemicals, and/or energy development sector.
• To coordinate with external parties and manage PTIT Task Forces and Standing Committees activities.
• To gather and disseminate information, and independently analyze data in support of a technical service/policy-related project undertaken by PTIT.
• To represent PTIT in any assigned meetings.
• To perform any other jobs as assigned by Executive Director.
• Required skills:
• Research, analytical and report-writing skills.
• English proficiency.
• Presentation, coordination and communication skills.
• IT proficiency (PowerPoint, Excel, Word, others).
• Positive attitude, hard-working, result-oriented.
• Multi-tasking and self-improvement ability.

Skills:

Data Analysis, Big Data, Oracle, English

Job type:

Full-time

• Perform an IT audit and testing ITGC (Information Technology General Computer Control), Data Analysis and utilize technology effectively.
• Take part of integrated audit by performing test of IT dependency controls e.g., automated application control, IT dependent report, system access and authorization control.
• Analyze and solve problems especially big data analysis.
• Assess and giving advice on IT/network security architecture design.
• Assess risk related to information and cybersecurity and evaluate effectiveness of internal controls based on industrial-accepted standard e.g., Information Security Management System (ISMS).
• Assess and giving advice on security technology and security-related configuration e.g., firewall, IDS/IPS, Content filtering, Network routing equipment, Wifi controller, Network access Control, etc.
• Provide overall co-ordination of the audit planning for the areas/ programs under his/her supervision, and supervise the follow up process of subordinates to ensure timely dispatch of audit reports to auditee and obtaining reply from auditee on the implementation status of recommendations.
• Delegate, allocate and assign resources to carry out the audit work, and advise, supervise, and oversee the audit activities carried out by the IA as per the Annual Audit Plan.
• Discuss with GCAE for major risk or audit findings identified during audit.
• Oversee the follow up process of the Senior Internal Auditor to ensure timely dispatch of audit reports to auditee and obtaining reply from auditee on the implementation status of recommendations.
• Review and discuss on the reply received from auditee for any disputes or disagreement.
• To ensure that audit engagements are conducted in accordance with the audit work program and objectives of the audit have been achieved.
• Carry out special / investigation audit assigned by GCAE.
• Participate in the Exit meeting with auditee s management to discuss on the audit findings identified during audit.
• Bachelor's degree preferably in IT, Computer Science or Engineering, Statistic.
• Having 3-5 years of experience in Professional IT Auditor or an equivalent function or experience in auditing firms or as internal auditor more than 7 years.
• Preferably proficient in Oracle or any other related Accounting System. Working knowledge in IT Auditor; highly proficient with ERP configurations e.g., SAP and Oracle. Ability to apply best practices of one ERP system in other ERP systems.
• Able to work to upcountry or overseas.
• Preferably a CISA.
• Excellent communication skills in both oral and written English.
• Able to appreciate business process issues and understand business transaction scenarios, and how an application system (e.g., SAP, Oracle, etc.) can support them.
• Basic understanding of ERP configurations e.g., SAP, Oracle. Ability to apply best practices of one ERP system in other ERP systems.
• Resourceful and able to work out technical solutions.
• Good appreciation of fundamental accounting knowledge and/or audit knowledge and financial controls.
• Good grasp of IT technical concepts, e.g., Operating Systems (Unix, Windows, etc), Databases (Oracle, SQL, etc.).
• Able to handle multiple tasks and assignments.
• Logical thinking, good attitude, fast learner and good team player.
• Working independently without closely supervisor.
• Ability to persuade and influence others, to motivate others and promote teamwork and mentor any others, and to provide effective feedback.
• Certification/Licensure Certified Information System Auditor (CISA), (Preferred).
• Lotus's
• Ek-Chai Distribution System Co., Ltd.
• Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Project Management, Excel, Power BI

Job type:

Full-time

• Acquire data from primary or secondary data sources and maintain databases.
• Develop and implement data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.
• Interpret data, analyze results using statistical techniques.
• Monitor TrueMoney performance of business as well as customer viewpoint. Leverage exceptional initiatives to other potential stores while spot on area of improvement to converge poor performing store to benchmark or above.
• Develop communication plan, implement plan, and other actions plans for TrueMoney to drive TrueMoney performance.
• Drive customer cross conversion between Lotus and TrueMoney.
• Support Lotus x TrueMoney IT development project as Business owner.
• Programme management experience (from inception to outcome delivery.
• Effectively worked with senior stakeholders outside of immediate team.
• Project management skill.
• Proven working experience as a Data Analyst or Business Data Analyst.
• Technical expertise regarding data models, database design development.
• Strong knowledge of and experience with reporting packages (Excel, Power BI, Tableau, etc.), databases (SQL, MS Access, etc.).
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, etc.).
• Adept at queries, report writing, and presenting findings.
• BS in Mathematics, Economics, Computer Science,.
• Information Management or Statistics.
• Lotus's
• Ek-Chai Distribution System Co., Ltd.
• Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

3 years required

Skills:

Data Analysis, Linux, MySQL, English

Job type:

Full-time

• As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We re
• looking for fast learners with the ability to think strategically and creatively, especially those who
• enjoy working in a fast-paced environment. We like people who are flexible and have the ability to
• enthusiastically respond to new tasks and challenges.
• Does this sound like you?
• You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3
• support roles
• You have completed a Bachelor Degree in IT studies or Computer Science
• You have multi-tasking abilities
• You have excellent time management and organizational skills
• You have B2 or above skill level in verbal and written English
• You have experience in basic administration of Linux machines
• You have experience in using MySQL tooling
• You are a good team player
• You have excellent analytical skills
• You have strong command of the English language
• You have excellent communication and client-handling skills, with the ability to manage
• expectations and explain technical detail.
• About the Role:
• The job holder will join our Customer Support team which is the day to day point of contact for
• any of our worldwide customers. His/her daily tasks range from digging into customer problems
• and monitoring our infrastructure. The successful candidate will be expected to:
• Quickly and correctly assess customer requests (in line with SLA s) and prioritize
• accordingly
• Analyze customer requests and summarize them in a clear and concise way for different
• audiences (internal and external)
• Proactively engage with other teams to manage customer needs and expectations
• Proactively help the support team to achieve its goals
• Identify and address internal knowledge base gaps or improvements.
• Note: The role will be based in Thailand. Only candidates with the right to work in Thailand will be
• considered.

Experience:

5 years required

Skills:

Research, English

Job type:

Full-time

• Act as the VRF & Controls product champion by actualizing product vision and strategy.
• Bring expertise and deep knowledge of market needs, identify even unspoken pain points and problems, sense industrial and regulatory requirements and product-market trend therefore potential to drive product innovation sustainable way.
• Constantly evaluate and drive improvements in product strategy to expand sales growth and profitability.
• Research in-depth market and competitor movements on ongoing basis and articulate actionable implications.
• Lead ideation, solution creation and value positioning by leveraging technical acumen.
• Conduct competitor benchmarking to compare product specification and price positioning.
• Drive Product Portfolio Management (PPM) and Product Road Map (PRM) through optimal product mix and pricing strategies for profitable growth.
• Provide critical inputs into New Product Development (NDP) / New Product Introduction (NPI) programs through the preparation phase, Voice of Customer (VOC) collection, and pilot projects for successful product launch as a liaison between local teams, the Regional Head Quarter, and Head Quarter in South Korea for alignment.
• Represent the company in key industry forums and conferences.
• Develop and implement product launch plans for the RAC & CAC line-up in partnership with local country teams.
• Provide product related inputs for marketing collaterals such as manuals, catalogue, website, white paper etc.
• Provide key inputs for improving supply forecasting and Product Life Cycle management processes in alignment with the product strategy.
• Support daily operation for product related issues and proactively work with key stakeholders such as local Product Managers, Heads of each subsidiary, Pre-Sales, Area Sales Managers, Customer service, and Marketing.
• Are willing to travel 30% of time within Southeast Asia & Oceania and to Head Quarter in South Korea.
• Skills and Qualifications Have Master's Degree in Sciences or (Thermal/Mechanical) Engineering.
• Have over 5 years of relevant Product Management/ Development experience in the air conditioning industry, you are the "expert" in indoor climate solutions of today and future.
• Are equipped with business affinity and commercial mind-set to bridge technology, product feature, and customer benefit.
• Have experience in international, multi-cultural / multi-layered, dynamic environment.
• Are inquisitive, agile, daring to fail and learn from it.
• Are initiator, problem solver and creative thinker.
• Commit what you can deliver and deliver what you committed.
• Are structured and analytical.
• Are effective communicator with Business fluency in English.
• Skills and Qualifications

Experience:

2 years required

Skills:

Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English

Job type:

Full-time

• enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
• Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
• Work Place: Chamchuri Square.
• Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
• Krung Thep Maha Nakhon 10330.
• Work Days: Ability to work flexible, 24x7, rotating shifts.
• Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
• Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
• Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
• Logging and Tracking the details of customer requests and problems as tickets.
• Identify the types, categories, severity, and urgency of the ticket.
• Provide technical/non-technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Control and follow up customer tickets in order to comply with customers Service Level Agreement.
• Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
• Act as a further escalation point for unresolved or escalated calls;.
• Route customer tickets to proper teams to follow up and handle (both internal and external) including.
• tracking the status of tickets until closure.
• Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
• Provide report to customer upon requests.
• Maintain and/or Update customer information in the Service Desk System.
• Participate and assist in driving knowledge management process.
• Others as assigned by Project Manager/Team lead.
• Male or Female, age not over 30.
• Bachelors Degree in Computer Science, Information Systems, or IT related fields.
• 1-2 years experience in IT helpdesk or Customer Service area.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Basic knowledge of Computer Hardware, Windows 10, and O365.
• Good Troubleshooting skills and Service mind.
• Good English communication skills.
• Able to work under pressure and time constrain.
• Able to work in shift and overtime.
• ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.

Skills:

Thai, English

Job type:

Full-time

• Respond to customer queries in a timely and accurate way, via phone, email, and live chat.
• Identify customer needs and help customers use specific features.
• Maintain quality service while ensuring continuous productivity contribution.
• Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
• Follow up on updates to our internal databases, SOPs, policies, and technical information.
• Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
• Assist in the training of new customer support agents on occasion.
• Bachelor s degree in any field.
• New graduates are welcome.
• Customer-centric mindset means focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Risk Management, Software Development, Budgeting, English

Job type:

Full-time

• Lead a project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.
• Overall performance responsibility for managing scope, cost, schedule and contractual deliverables, which includes applying techniques for planning, tracking, change control and risk management.
• Manage all project resources including subcontractors and for establishing effective ...
• Provide day-to-day direction to the project team and regular project status to the customer.
• Required Technical and Professional ExpertiseBS / MS degree in Computer Science / Computer Engineering / Information Technology or other related subjects.
• At least 12 years' experience of IT Project Management in Appication Development including SDLC (Software Development Life Cycle).
• Must have experience in Banking industry.
• Ability to manage global team of technical IT professionals.
• Preferred Technical and Professional ExpertiseHaving PMP (Project Management Professional) Certification is preferable.
• Expertise in project management including project planning and estimating, project budgeting, staffing, change control and status reporting.
• Effective problem-solving skills.
• Strong leadership and communication skills.
• Good command of English.
• About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
• Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
• Are you ready to be an IBMer?.
• About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Skills:

Automation, English

Job type:

Full-time

• Security Analyst and Incident Responder Supervisor.
• Investigate and respond to external and internal cybersecurity threats, vulnerabilities, and exploits.
• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
• Document security investigations and produce high-quality and accurate reports for various stakeholders.
• Support security incident root cause analysis, identify control gaps, and recommend mitigation strategies.
• Collaborate with cross-functional teams to drive improvements to security tools, policies, and processes.
• Improve the Security Operations and Incident Response team's effectiveness and efficiency, including developing and refining processes and technical capabilities.
• Understand and support requirements of internal and external stakeholders, regulators, and auditors.
• Bachelor's degree or higher in Computer Engineering, Computer Science, IT, or related fields.
• 4-5 years of working experience in a Security Operations Center, Incident response, and threat analysis or a relevant investigative role.
• Hold the certificate of CompTIA Security +, CompTIA CySA+, and others would be an added advantage.
• Experience with knowledge in Security solutions, Security Incident Response, Monitoring, and Intrusion detection.
• Familiarity with digital forensics, SOAR automation, and cloud technology is advantageous.
• Good command of English reading, writing, and communication skills, including conducting presentations and creating security incident reports, is required.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

2 years required

Skills:

Compliance, Excel, English

Job type:

Full-time

• Gather business requiremen and understand and map the full life cycle of business processes to ensure compliance with internal and external policies.
• Works on complex problems where analysis of situations or data requires an evaluation of multiple dependent and co-dependent factors.
• Analyze metric reports to identify & interpret trends, variances and business performance. Communicates findings in a clear and concise format.
• Work to optimize system performance and participates in process design or improvement initiatives.
• Participate in identifying, creating, and monitoring current process metrics, process mapping, and if/then analysis on proposed process changes.
• Assist with and/or creates project documentation, including functional, technical and conceptual design specifications, requirements/due diligence, use-cases, testing scenarios, process flow charts etc.
• Update documentation for internal system application and integration projects, including user and internal documentation.
• Utilize various software tools and applications for data extraction and analysis for project support.
• Required Technical and Professional ExpertiseBS / MS degree in Computer Science / Computer Engineering / Information Technology or other related subjects.
• At least 2 years of work experience as Business Analyst.
• Must have experience in Banking business / Financial Services.
• Exceptional analytical and conceptual thinking skills.
• Able to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Preferred Technical and Professional ExpertiseFundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Good command of English communication.
• About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
• Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
• Are you ready to be an IBMer?.
• About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Experience:

3 years required

Skills:

Quality Assurance, Assurance, SAP, English

Job type:

Full-time

• Help clients in defining their needs and direct them to the corresponding modules and functionalities.
• Conceptualize functional analyses and the modeling of business processes in relation to project targets.
• Ensuring a cross-sectional view of the client's functional needs.
• Ensure the correlation between the development of solutions and the functional needs of the client.
• Perform the configuration of modules according to the business needs of the clients.
• Provide support and important technical and functional support during the deployment phases.
• Develop and provide leadership during testing and quality assurance phases.
• Maintain technical documentation and transfer knowledge related to its responsibilities.
• Act as a consultant in their area of expertise and represent their department when interfacing with decision-making and technical bodies.
• Provide a monitoring role in order to understand and anticipate trends in their area of expertise, and make appropriate recommendations in terms of developing best practices for the company.
• Bachelor s degree in IT, Computer Sciences, Business Administration, Engineering or related fields.
• More than 3 years and above in SAP deployment, support and/or upgrade projects on one or more of the following modules: FI, CO, ideally acquired in the consulting world.
• Consulting industry experience will be a great plus.
• Possess a strong knowledge and experience in SAP configuration.
• Have developed very good interpersonal communication and user support management skills.
• Possess strong analytical, incident resolution and problem-solving skills.
• Make quality decisions.
• Good Communication in English.
• LI-GM.
• Equal Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

Skills:

Multitasking, Microsoft Office, English

Job type:

Full-time

• Learning and adopting consulting skills and business knowledge to effectively integrate packaged technology into the client's business environment.
• Translating client's business needs into business requirements and participating in the production of solutions to drive business value.
• Working with clients to refine or design their business strategy while working in an agile collaborative environment.
• Required Technical and Professional Expertise Proven working experience in project delivery as business analyst.
• Excellent client-facing and internal communication skills.
• High attention to details and always ready to push the limits.
• Entrepreneurial spirit with the ability to get the job done.
• Knowledge with Jira, Confluence and Agile Development.
• Good in English.
• Preferred Technical and Professional Expertise Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Bachelor's degree in a management information system, computer science or related role.
• About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
• Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
• Are you ready to be an IBMer?.
• About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.