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Experience:

3 years required

Skills:

Project Management, Thai, English

Job type:

Full-time

• Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
• Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process, either directly or through user-friendly guides.
• Follow up with customers to ensure the issue has been resolved.
• Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
• Keep customers happy.
• Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
• Strive to exceed the expectations of customers and colleagues alike.
• Qualifications BSc/BA in IT, Computer Science,Software Engineer or relevant field.
• At least 5 years experience in Technical Support or Software Development Team.
• Proven experience as a IT Technical Support Specialist or similar role.
• Tech-savvy with working knowledge of techology such as Databases(MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Recruiter Atitaya Dechpan (อทิตยา เดชปาน)

Skills:

Problem Solving

Job type:

Full-time

• Develop a strategic direction/objectives and roadmap for managing ESG within FWD that aligns with the organization's vision, context, and business strategy. This includes analyzing internal/external factors such as stakeholder expectations, market conditions, and business environmental trends, as well as trends in sustainable management at both national and international levels (Local/International Trends).
• Conduct impact analysis, identifying opportunities and risks related to climate change, including Transition Risks and Physical Risks, to establish a framework for busi ...
• Work with relevant functions to ensure ESG agenda is incorporated in function master plans, business plans, and operational plans for managing ESG impact within the organization, including emissions and greenhouse gas capture.
• Monitor and evaluate the progress of operations according to master plans, business plans, and operational plans, prepare operation progress reports, analyze changes, propose improvement directions, and manage issues for senior management and various committees to establish corrective and preventive measures promptly and effectively.
• Corporate with relevant ESG units such as The Dow Jones Sustainability Indices (DJSI), MSCI, ESG, etc.
• Drive the implementation of ESG initiatives to achieve reduction of paper, gasoline usage, etc that help to improve ESG score or index locally and internally.
• Bachelor s degree or higher in economics, engineering, science or other relevant fields.
• Knowledge of sustainability framework/standards such as GRI Standards, SASB.
• At least 1-3 years experiences in sustainability will be advantaged.
• Understanding of insurance business, insurance operations and regulations relate to financial institution will be an advantage. Strong analytical and problem solving. Good communication skill and stakeholder management.
• 5 years of experience working in the relevant area of expertise.

Skills:

DevOps, Software Development, Javascript

Job type:

Full-time

• Manage the software development life cycle on the public cloud platforms such as AWS, GCP or others.
• Implement, monitor, and maintain the observability of all workload or environments.
• Collaborate with other team members in order to troubleshoot various environments.
• Help improves and maintains the process by follow the practices or standards.
• Assist with the design, implementation and administration of shared development, monitoring, CI/CD, DevOps, and collaboration tools.
• Support and collaborate with teams on the production incident response activities.
• Troubleshoot and resolve the issues that blocking all the environments activities or upon the requests.
• Identify opportunities to reduce time to delivery, rework and total cost of ownership while improving the functional and non-functional requirements of our system.
• At least 2-3 years of experience in a DevOps related role.
• Experience with modern languages development practices and frameworks (such as JavaScript/.NET/Java/Golang).
• Ability to design, architect, and implement complete CI/CD pipelines.
• Experience in container technology and orchestrating Docker (preferably with Kubernetes, ECS, or equivalent).
• Experience with writing Infrastructure as Code using frameworks such as Terraform, Cloud Formation, or Pulumi on AWS.
• Identify opportunities to reduce time to delivery, rework and total cost of ownership while improving the functional and non-functional requirements of our system.
• Experience working in a heavily regulated industry or environment.
• Preferred Qualifications (If any):.
• Demonstrated skills in Kubernetes provision, configuration, and deployment.
• Demonstrated in-depth knowledge of Linux environments.
• Has deployed a variety of open-source software systems such as NGINX, MongoDB, Redis, Kafka, HashiCorp Vault, etc.
• Experience with deploying or setup Blockchain infrastructure.
• Experience with any hands-on projects involved with security standard or improvement (Such as ISO 27001, PCI-DSS).
• Good documentation skills.

Skills:

Research, English

Job type:

Full-time

• Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.
• The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. B ...
• The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche's capabilities to co-create meaningful solutions.
• This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs).
• It has no profitability, sales objectives or incentives.
• The PJP is a senior level role within the affiliate, who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey.
• The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
• Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
• Stewards Roche's products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
• The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.
• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.
• Mindset & Behaviors/ VACC:
• The PJP demonstrates personal purpose around improving the patient journey, as well as strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally.
• Visionary: defining and embedding the strategy around creating improved patient journeys.
• Mindset:
• Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand).
• Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche.
• Self managed and self directed - altruistic in supporting the global network.
• Display of integrity in everything (i.e. open, honest, ethical and genuine).
• Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling.
• Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say "No" to stakeholders when the value is not predictable/foreseen.
• Experiences, Knowledge and Qualifications.
• Skills and Experience:
• System thinker and deep listener.
• Excellent stakeholder engagement skills including partnering with TAE's and organizations is required. Experience leading Cross-functional team is required.
• Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.
• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.
• Able to understand and leverage digital means and tools is desired.
• Deep experience in agile ways of working is desired.
• Knowledge:
• Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.
• Broad understanding of Roche's present portfolio and future pipeline, such that they can work on future-based solutions.
• Robust understanding of medical affairs strategies and tactics including clinical research.
• Other relevant capabilities:
• Fluent in local language. Proficient in English to collaborate internally across the broader Roche enterprise is highly desired.
• Preferred Qualifications:
• University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.
• Practical understanding of digital innovation methodologies.
• CCXA Academy (desired).
• Able to travel to South/East area of Thailand.
• Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
• Roche is an Equal Opportunity Employer.

Skills:

Big Data, Problem Solving

Job type:

Full-time

• Work cohesively with hybrid case teams consisting of BCG/DigitalBCG on general IT, digital/technology transformation projects.
• Provide technology advisory services to clients across various industry sectors.
• Align business and technology strategies to deliver impactful insights and outcomes jointly with client management.
• Assess current state technology landscape, define target state and develop transition roadmaps.
• Assist, define and drive implementation of technical architectures and proof of concepts.
• Design innovative technology solutions across various projects/clients to solve complex business problems.
• Analyse complex and high-risk IT solutions, often coupled with optimization of the full software delivery lifecycle.
• Facilitate workshops with clients to identify and formulate business and IT requirements for key vendor/system selections or innovation topics.
• Drive innovation for our clients by leveraging cross-industry views on technology trends.
• Actively network, manage and influence multiple client and stakeholder relationship groups including senior executives.
• What You'll Bring (Experience & Qualifications).
• 3-6 years' experience in a strategy, management or technology consultancy and/or industry.
• Experience working within an architecture domain (solutions, applications or big data).
• Understanding of architecture principles and exposure to architecting modern data platforms.
• Broad generalist digital/technology skills and knowledge.
• Good understanding of emerging digital/tech topics and trends across various industries.
• Thrive in a hypothesis-based environment and ability to frame strategic challenges from a digital/tech perspective.
• Strong analytical skills, problem solving ability and conceptual thinking.
• Excellent communication, storylining, client facing and consulting skills.
• Strategic mindset, presence and gravitas.
• Minimum of a bachelor's degree preferably in an IT/Computer Science, Engineering or related discipline.
• Flexibility to travel within SEA/Asia Pacific region (once restrictions allow).