Shopee (Thailand) Co., Ltd.
Project Operations (ShopeePay)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Ensure that our operations run smoothly.
- Deal with systemic abnormality and complexity in Operations function.
- Demonstrate leadership to guide, evaluation, and closure.
- Apply analytical techniques to analyze data, support strategic, decision-making and translate complexities into actionable insights to optimize operational efficiency.
- Develop automated reporting mechanisms or tools to provide real-time/post-monitoring and to optimize operational efficiency.
- Facilitate and execute improvement initiatives across all operations touchpoints by engaging stakeholders and team member in process improvement.
Requirements:
- Bachelor's or Master's degree in Engineering. BBA, or any related field.
- Maximum 3 years of working experience. Experience in related fields will be a plus. Fresh graduates are also welcome to apply.
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
- Strong logical thinking, problem-solving and leadership skills.
- Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit.
- Flexible with time (issues that require attention can occur at unusual hours).
- Proficient in working with numbers and data organization, especially with MS Excel or Gsheet.
- Able to solve complex problems through data analysis (SQL and coding skills (e.g. Google Apps Scrip, JavaScript, Python etc.) are a plus).
- Effective communication skills and good command of English.
- Has passion for the FinTech industry.
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
