Shopee (Thailand) Co., Ltd.
Merchant Operations Analyst (Shopeefood)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead and manage project assigned to improve merchant operations
- Analyze and interpret data to support decision making and generate meaningful insights for Merchant Operations Team
- Communicate ideas and findings in a logical and structured manner to management
- Manage ad-hoc tasks and collaborate with other teams to resolve issues at hand
- Create, maintain, and optimize reports to help answer key business questions
- Conduct deep dive analysis on symptomical issues to understand root causes
- Support as data liaison between Merchant Operations Team and Business Intelligence Team
Requirements:
- Bachelor’s or Master’s degree in Engineering, Business Administration, or any related field
- 1-2 years of working experience is a plus. Fresh graduates are also welcome to apply
- Effective communication skills and good command of English
- Proficient in working with numbers and data organization, especially with MS Excel or Google Sheet
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
- Strong project management, logical thinking and problem-solving skills with initiatives
- Customer-oriented, open-minded, eager to learn, have good interpersonal skills and have team spirit
- Fluent in computer programming (e.g. SQL, UiPath, Google App Script, JavaScript) is a plus
Skills required
- Project Management
- SQL
- Javascript
- English (Good)
Experience required
- 2 years
Salary
- Negotiable
Job function
- Analyst
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
