WorkScore™ คืออะไร?
WorkScore™ คืออะไรเหรอ? แถบสีน้ำเงินด้านข้างตำแหน่งงานแต่ละตำแหน่งจะแสดงค่าความเหมาะสมของโพรไฟล์คุณกับตำแหน่งงาน คุณจำเป็นต้องใส่รายละเอียดในโพรไฟล์อย่างน้อย 80% ขึ้นไป จึงจะสามารถดูค่าความเหมาะสมของ WorkScore ได้ ใครอยากรู้ กรอกโปรไฟล์เลย
ทักษะ:
Compliance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Provide inputs, assist in design, development and implement cloud system & service SLAs and OLA across SCBX Group and Cloud COE. Ensuring smooth provisioning of the services, manage standards to SCBX Subsidiaries.
- Also confirming the CSPs arrangements, across the SCBX Group and teams are aligned to Cloud COE service management standards.
- Collaborate with internal and external stakeholders on matters related to Cloud Services to facilitate flow of information, alignment and build awareness.
- Cloud Service Framework.
- Design, develop, review, refine and continuously monitor Key Cloud service delivery Models and standards to ensure quality SLA based service from the key cloud service providers to all SCBX Group.
- Monitor compliance with the standard IT service delivery framework, policies, and procedures to ensure full compliance across the CSPs and respective SCBX Subsidiaries.
- Develop mechanisms (reports, meetings and forums) standards for Service Level communication to all the relevant SCBX Subsidiaries.
- Development of integrated Service Levels (Service Availability and Support SLAs) based on the integrated technology architecture.
- Cloud Service Management & Delivery.
- Define Service Levels for all cloud service providers, devise mechanism and integration points for Service management tools and systems.
- Ensure development of roadmap for improvement and introduction of the SLAs and OLA within the business for all cloud providers.
- Identify any gaps in the existing Cloud Service Providers and then organize to negotiate the aligned Service Levels for cloud Services.
- For SCBX Group's critical issue, liaise with IT peers across SCBX Group to provide support and guidance on IT service delivery issues and to assist in building capabilities.
- Performance Monitoring and Improvements.
- Design, implement and manage KPI reporting to measure the quality and effectiveness of SCBX Group s Cloud Service Providers.
- Implement Service Availability Model for support to SCBX Group IT Service decision support system.
- Identify and lead service improvement initiatives to enhance IT service delivery performance and efficiencies and implement cost reductions.
- Recommend the services of external service providers to support SCBX Group in sourcing and appointing appropriate IT services and support.
- Define service level agreements for all contracted external IT service providers and monitor the implementation to ensure alignment with SCBX Group s set standards and expectations.
- Facilitate performance reviews of all external service providers and suppliers of IT services and goods to SCBX Group to ensure performance is in line with business requirements, and identified issues are addressed.
- Reporting.
- Develop all related reports and statements in a comprehensive, accurate and timely manner, and meet business and functional requirements and standards.
- Reporting must be done at multiple stakeholder levels.
- To Technical SCBX Group IT teams and business teams.
- Executive Level reports to be part of the monthly business review of the cloud service performance.
- Experience Requirements.
- The Cloud Service Manager would be a bachelor's degree in information technology, Computer Science, Computer Engineering, or a related specialization with ITIL Certification in Service Delivery and Service Operations is required with at least 8 to 10 years experience in Service Management with the last 5 years in Cloud technology or Cloud based Service Management. Experience within trending CSP e.g. Azure, AWS, GCP..
- The incumbent would be a self-motivated, excellent communicator, strong negotiator with experience in Cloud architecture, service delivery, contract management, analytical thinking, decision making and presentation skills.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿21,000
- Contract: 3 Month.
- ขอบเขตการทำงาน .
- ทำรายงานตามที่ผู้ว่าจ้างกำหนด เช่น Daily report, Monthly report, Incident Report.
- ตรวจสอบการทำงานของระบบต่างๆ ในรูปแบบ Routine check, Realtime monitor.
- ตรวจสอบและแก้ไขปัญหาต่าง ๆ ตามคู่มือหรือวิธีการที่ผู้ว่าจ้างกำหนด.
- ติดตั้ง และรื้อถอน อุปกรณ์เพื่อให้บริการ Internet หรือ Wifi ให้แก่ลูกค้าที่มาเช่าใช้บริการ รวมถึงคอยตรวจสอบและให้คำปรึกษาในการใช้บริการ.
- ประสานงานกับลูกค้า เพื่อออกแบบงานบริการต่างๆ และติดตั้ง พร้อมส่งมอบบริการกับลูกค้า.
- งานอื่นๆตามที่ผู้ว่าจ้างกำหนด ตามความเหมาะสม.
- ในกรณีที่ทรัพย์สินของผู้ว่าจ้าง หรือทรัพย์สินในสถานที่ทำงานที่เกี่ยวข้อง ที่ผู้รับจ้างมีหน้าที่ดูแลรับผิดชอบได้รับความเสียหายถูกทำลาย สูญหายในระหว่างปฏิบัติหน้าที่ โดยความประมาทเลินเล่อของผู้รับจ้าง หรือ ในกรณีที่ผู้รับจ้างปฏิบัติหน้าที่ด้วยความประมาท ผู้รับจ้างจะต้องรับผิดชอบต่อเหตุการณ์และชดใช้ความเสียหายต่างๆ ที่เกิดขึ้นในทุกกรณี.
- ต้องปฏิบัติตามกฎหมายแรงงาน ประกันสังคม หรือกองทุนเงินทดแทน.
- วัน/เวลา/สถานที่ปฏิบัติงาน.
- วันทำงานปกติ: ตามตารางปฏิบัติงาน (อาจมีการเปลี่ยนแปลงตามความเหมาะสม) ทำ 5 วัน หยุด 2 วัน.
- เวลาทำงานปกติ: ทำงานวันละ 8 ชั่วโมง (ไม่รวมเวลาพัก).
- เวลาพัก: 1 ชั่วโมง.
- การลงเวลาทำงาน: พนักงานต้องลงเวลาทำงานทุกครั้งที่เข้างานและเลิกงาน ตามที่ผู้ว่าจ้างกำหนด.
- สถานที่ปฏิบัติงาน: ศูนย์การประชุมแห่งชาติสิริกิต หรือสถานที่ที่ผู้ว่าจ้างกำหนด.
- กรณีที่พนักงานปฏิบัติงานนอกเหนือจากวันและเวลาปกติ สามารถคิดเป็นค่าจ้างเพิ่มเติม โดยอัตราค่าจ้างจะเป็นไปตามที่ผู้ว่าจ้างกำหนด.
- วุฒิการศึกษา ปวส., ปริญญาตรี สาขา IT, Telecom หรือที่เกี่ยวข้อง.
- มีประสบการณ์หรือความรู้เกี่ยวกับด้าน IT & telecom network อย่างน้อย 1 ปี.
- สามารถปฏิบัติงานเป็นกะหรือตามช่วงเวลาที่ผู้ว่าจ้างกำหนดให้ได้.
- สามารถปฏิบัติงำนล่วงเวลาได้ตำมช่วงเวลาที่ที่ผู้ว่าจ้างกำหนดให้ได้.
- สามารถทำงานวันเสาร์ อาทิตย์ และวันหยุดนักขัตฤกษ์.
- สามารถปฏิบัติตามสถานที่ที่ผู้ว่าจ้างกำหนดหรือตามที่ได้รับแจ้งให้ปฏิบัติงาน.
- มี Service mind ที่ดี.
- มีความรู้ความสามารถในการใช้คอมพิวเตอร์ได้เป็นอย่างดี.
- ต้องมีสุขภาพร่างกายแข็งแรง เหมาะสมกับตำแหน่งงานที่รับผิดชอบ ไม่เป็นโรคชนิดหนึ่งชนิดใดต่อไปนี้.
- ต้องมีใบรับรองแพทย์การตรวจร่างกายทั่วไป.
- ไม่เคยได้รับโทษจำคุกโดยคำพิพากษาถึงที่สุดให้จำคุก เว้นแต่เป็นโทษสำหรับความผิดที่ได้กระทำโดยประมาทหรือความผิดลหุโทษ.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ประเภทงาน:
งานประจำ
เงินเดือน:
฿15,000 - ฿16,000
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;.
- Route customer tickets to proper teams to follow up and handle (both internal and external) including.
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead.
- Work Place: FTH, Exchange Tower.
- Work Days: Ability to work flexible, 24x7, rotating shifts, including weekends and public holidays
- Fair command of English
- สามารถทำงานเข้ากะได้ 24*7 หยุดไม่ตรง เสาร์ - อาทิตย์ .
- Male or Female, age not over 27
- Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.
- 3 years experience in IT/Engineering Technical support or Customer Service area.
- Proficiency in English.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows operating system, and MS Office.
- Good Troubleshooting skills and Customer Service mind.
- Excellent communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
- Fair typing skill for both English and Thai. (Estimate: 25-30 words per minute).
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ประเภทงาน:
งานประจำ
เงินเดือน:
฿75,000 - ฿80,000
- Location: ZTE Office, Empire Tower.
- Level: Senior - Expert.
- Key Performance Indicators:
- Lead Pre-Sales for Pan-Net Cloud IaaS and PaaS offerings.
- Design the Commercial and Technical solutions based on customers needs.
- Overall responsibility: position will be located in Slovakia but will be responsible for pre-sales and sales on international level (primarily in Europe).
- Identify target customers and sales opportunities with the clients, engage with prospects to understand their business and technical challenges and map them to DT PN products and solutions.
- Translate Pan-Nets cloud and IaaS solutions and service offerings into meaningful business opportunities for the customers.
- Consult customers on how to transform their current workloads to the cloud using pan-net. cloud products.
- Create customer technical documentation and presentations that define the solution, develop sales documentation.
- Educate the customer and internal stakeholders on cloud native principles. Engage as subject matter expert on IaaS/PaaS solutions.
- Work closely with the sales team as well as other business partners in articulating solutions to customer.
- Gather technical requirements, develop cost effective design and solutions, and present to customers. Engage with solution teams, product managers and other functional teams in the company to deliver the best experience to the customer.
- Lead customer facing presentations, solution envisioning, and proof of concepts.
- Give product demonstrations and prepare compelling proposals to convey value proposition to customers. Identify and resolve technical questions.
- Lead and response to RFI, RFP, RFQ, RFx and proposal developments, close deals and manage contract negotiations.
- Promote the products and soulution at industry events, customer events and other venues.
- Education: University degree Master in computer science, telecommunications, economics or related fields.
- Professional knowledge, skills, know-how in the field & experience in the field:
- More than 5 years experience in field of activity.
- Hands-on experience with one or multiple public cloud offerings (AWS; GC, Azure).
- Practical experience in cloud adoption and cloud transformation.
- Ability to conduct live cloud product demonstration for customers.
- Experience with opensource tools for cloud adoption preferred (e.g. open stack, terraform, ansible,.).
- Experience with telco applications and their requirements for cloud migration preferred.
- Quick learner, ability to multi-task, and work with global distributed teams. Open to travel internationally.
- Excellent listening, negotiation and presentation skills, Excellent verbal and written communications skills.
- Experience in coordinating and managing in cross functional and international teams.
- Ability to manage stakeholders across hierarchies and communicate with the executive positions.
ทักษะ:
Swift, Project Management, XML, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To handle migration activities to migrate clients in existing BIB Plus to IDB (Infinity Digital Banking) and the migrated clients can utilize IDB promptly & smoothly.
- Check the client profile/access right in existing system and compare with new system to ensure consistency and client can utilize existing services in new system smoothly.
- Raise incident to IT-Helpdesk/Production Support team/TB Product in case there s production issues arise from migration activities then follow up & get back to the clie ...
- Prepare training materials for client training/send migration letter to the client including follow up.
- Call the client/send e-mail for training appointment/arrangement & follow up (Client Migration to IDB).
- Prepare/consolidate Client Migration Status Report to line manager/project team.
- To perform E2E client onboarding for complex solutions/customized deals starting from BIBPlus-Cash Management onboarding, API (Application Programming Interface), RFTS (Regional File Transfer Service-Host to Host solution), SWIFT FileAct & etc. similar to BAU staff as Technical Implementation Advisor.
- To work with Non-Standard Implementation Team to implement complex deals using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
- Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication, and customer training.
- Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training, and support.
- To manage multiple clients and projects/tasks simultaneously.
- Participate in client management and Sales/RFP opportunities on complex working capital management solutions.
- To support regional deals with various countries mandated E2E.
- Core skills & Requirements.
- Knowledge of API technology - This includes understanding the different types of APIs, how they work, how to conduct testing on a platform.
- Knowledge of Host-to-Host technology.
- Knowledge of banking product file formats e.g., Payment fate file format, XML file format, Swift MT9XX format, ISO20022 XML format.
- Experience with programming languages: This includes experience with programming languages such as Python, Java, JavaScript, or C#.
- Communication skills: The ability to communicate effectively with technical and non-technical audiences, especially in English.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Compliance, Management, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Assist and support Plant Manager s calendar plan, plant calendar, scheduled meeting, conferences and business trip plan.
- Schedule appointments, prepare agenda, meeting arrangement and taking minutes of meeting.
- Assist Plant Manager to do, assign and also provides administrative support to manufacturing team.
- Consolidate, create edit and prioritize presentations / reports incorporating extensive graphic, charts, etc. as well as documents with advance formatting required.
- Complete Plant Weekly / Monthly Reports, which requires input from all departments presented to Plant Manager & Board of management.
- Coordinating travel arrangement, such as visa, ticket, transportation and hotel reservation for Plant Manager, Management team and Guests.
- Coordinating with departments concerning to events, plant visit and other volunteer activities.
- Maintaining monthly expense (such as car rent, mobile charge) and T&E for Plant Manager.
- Maintaining hard copy and electronic filing system.
- Attended phone calls, faxes, letters and managing visitor relations.
- Prepare responses to correspondence / documents containing routine inquiries and handling them when appropriate.
- Managing mail (outgoing / incoming), corresponding on behalf of Plant Manager.
- Develop and monitor SBF MONOZUKURI WAY milestone metrics in Rayong plant.
- Implement and oversee SBF MONOZUKURI WAY Strategies within the plant.
- Manage program health and address non-compliance.
- Share and present technical information in terms of SBF MONOZUKURI WAY to relevant teams and concerns.
- Partner with stakeholders to ensure consistent and steady progress in accordance with SBF MONOZUKURI WAY Strategies.
- Mentor teams and individuals in SBF MONOZUKURI WAY methodologies.
- Collaborate with stakeholders; keep management team updated on SBF MONOZUKURI WAY program status.
- Function as the primary point of contact for all site SBF MONOZUKURI WAY inquiries and communications and facilitate communications between areas.
- Partner with other facilities/managers to benchmark best practices in developing SBF MONOZUKURI WAY milestones.
- Partner with steering teams to identify and remove roadblocks.
- Support KAIZEN projects in Plant (KL-00, 01, 02, 03, 04 & 05).
- Know the potential hazards/environmental impacts and necessary safeguards/controls in their work area(s).
- Report hazards, accidents, injuries, illnesses, emergencies, spills, etc.
- Understand why HSE is important to self and the Company.
- Participate in HSE activities and training.
- Job qualification:
- Bachelor s Degree or higher in Foods science, Manufacturing or related fields.
- At least 3-5 years working experience in plant administration or related fields.
- Good human relations, positive attitude, good planning, decision-making and communication skills and knowledge of problem-solving techniques.
- Good command of both written and spoken English with proficient in Microsoft Excel and Power Point.
- Service mind, proactive, active and self-motivator.
- Fast learner, dynamic and active and self-motivated.
- Ability to communicate effectively, strong listening and communication skills, verbal and written skills.
- Strong ability to accurately analyze and interpret data and apply action plans.
- Strong organizational and prioritization skills.
- Strong conflict management and negotiation skills.
- Good understanding of Lean/Continuous Improvement Methodologies.
- Demonstrated ability to partner successfully with other groups and build strong peer relationships.
- Proven ability to develop and coach team members.
- Ability to effectively lead training in a classroom setting.
- Ability to solve problems independently.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿20,000
- enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
- Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
- Work Place: Chamchuri Square.
- Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
- Krung Thep Maha Nakhon 10330.
- Work Days: Ability to work flexible, 24x7, rotating shifts.
- Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
- Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;.
- Route customer tickets to proper teams to follow up and handle (both internal and external) including.
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead.
- Male or Female, age not over 30.
- Bachelors Degree in Computer Science, Information Systems, or IT related fields.
- 1-2 years experience in IT helpdesk or Customer Service area.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows 10, and O365.
- Good Troubleshooting skills and Service mind.
- Good English communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
- ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.
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