MAJOR RESPONSIBILITY

• Manage quality assurance (Legality. Food safety, Quality) for products especially Own Brand products, including legalization and specifications, within CP AXTRA Policies and Procedures, and National Standards.
• Manage special projects of Supplier development, Traceability, Improved product quality, Product development for Sustainability and Environment friendly products.

SPECIFIC DUTIES AND RESPONSIBILITIES

• 
  Supplier Assessment (Supplier Due Diligence Process)

  • Conduct supplier assessment and audit to identity the potential problems on the factory before they affect quality and consumer safety of the products.
  • Issue NC reports including suggestion to supplier then monitor their correction.
  • Monitoring supplier quality performance and report to department manager.
  • Enforce supplier compliance standards for regular audits and visit and assessments of suppliers to ensure they meet sourcing legal requirements, product quality and safety and on-going supplier management
  • Provide proper training courses to enhance the capability of suppliers.

• 
  Product Development

  • Screening and testing proposed products to ensure the expected quality and consumer safety.
  • Develop specifications of Formula, Processing, Packaging, Analysis, Shelf-Life, Storage & Transit, MSDS etc.
  • Ensure the products are complied with Thai Regulations. Any benefits claimed are supported by reliable data.
  • Validate first production at factory to ensure quality and correctness of product as agreed sample.
  • Conduct the Product Monitoring Program (PMP) to ensure the quality of product is maintained properly by supplier and complied with regulation.

• Complaint Handling & Management of incidents / product withdrawal / product recall

  • Ensure that all customer complaints are dealt in the proper way to the satisfaction of the customer, company, and legally acceptable.
  • Co-ordinate with key persons at HO, DC and Stores to action in case of incidents, withdrawal.
  • Follow-up and monitoring effectiveness of corrective actions /preventive actions according to procedure and continuous improvement by work closely with supplier team to ensure that all sites follow standard and law
  • Management & Investigation E2E store compliant and customer complaint with Supplier, Office service, customer
  • service, buyer follow timeline as policy (SLA hrs: for find out root cause & set preventive actions ensure not repleted

• Supplier development, Traceability, Sustainability and Environmentally friendly products.

  • Conduct supplier development programs to ensure that the CP AXTRA policies on best practices in business, social and environment are well understood, implemented and maintained on the suppler site and along the supply chain.
  • Develop and maintain policies and procedures related to factory standard, product quality, safety, and legal compliance these policies effectively across the organization and provide training and guidance to suppliers involved factory standard, product handling and storage. Gathering all necessary information, analyzing and collaborating with cross functions to help recommend better factory compliance on quality legal and safety.
  • Encourage the commercial team to develop and promote green products
  • Support CP Axtra sustainability team and activities (Supplier awards in HORECA, Provide Sustainability info)
  • Co-ordinate with external regulation units to integrate projects, follow up laws that benefit or impact to company.

EDUCATION

• Graduate of Bachelor Degree of Food Science, Food Engineer, Science or Higher

EXPERIENCE

• 3-5 years in retail/wholesale modern trade business, Manufacturing in quality management in food industry, Familiarity with food regulations and experience working with regulatory affairs teams to ensure compliance with local standard of factory and product

TECHNICAL

• Experience on product testing and quality assurance system.
• Strong quality management (End to End), Able to develop factory standard (GMP, HACCP) with supplier
• Strong quality system and site & product legal
• Strong analytical, problem-solving, and project management skills

COMPETENCY

• Knowledge of standards, product regulations and trading laws.
• Fluent in computer skills i.e. Word, Excel, PowerPoint, Power Bl
• Car drive / Have car.