เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Contracts, Quality Assurance, Assurance, English

ประเภทงาน:

งานประจำ

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
• Background.
• Governments across the Asia-Pacific region are actively leveraging digital and artificial intelligence (AI) to improve public service delivery, decision-making, accountability, and inclusive, sustainable development pathways, especially as cities expand and climate pressures intensify. Yet translating ambitions into responsible and scalable implementation remains difficult due to capacity gaps, fragmented data ecosystems, uneven digital infrastructure, evolving governance needs, and uncertainty on how to safely test and operationalize emerging technologies.
• UNDP Bangkok Regional Hub (BRH), through its Regional Innovation and Digital Team, supports government partners and UNDP Country Offices across Asia-Pacific to address these gaps. The team is building a growing portfolio that connects institutional design, AI and data governance, digital public infrastructure (DPI), experimentation and system approaches for urban and green transformation. It provides capability diagnostics, responsible use-case identification, co-design approaches, and implementation guidance tailored to government's needs, alongside hands-on support to operationalize AI for people-centred, climate resilient development. In parallel, the digital stewardship and experimentation will further strengthen institutional capacity, foster peer learning and enable urban and rural focused data and AI-enabled innovation.
• The Urban Data and AI Specialist (Green Transition) will support the green digital city initiatives, building on country experiences with urban data platforms, AI-enabled planning and policy systems. The role will demonstrate how data and AI accelerate system-based urban transitions and improve cross-sector policy coherence.
• The Urban Data and AI Specialist (Green Transition) will report to the Team Lead- Regional Innovation and Digital Team, and work closely with the Strategic Innovation Designer, and colleagues across teams relevant.
• Provide specialized advisory and co-design support for green digital transition initiatives.
• Provide advisory support to UNDP Country Offices and government counterparts to define priority use-cases where data/AI can support green transition outcomes (urban and rural contexts).
• Co-design intervention concepts and technical approaches that combine systems sensing/learning with practical data/AI applications (e.g., urban data platforms, AI/ML, earth observation), ensuring feasibility and responsible use.
• Produce clear design notes (problem statement, proposed solution, roles, dependencies, risks) that support decision-making and next steps.
• Ensure design quality by defining minimum technical standards (data readiness, interoperability, privacy/safeguards, inclusion) and producing actionable technical notes and design briefs.
• Implementation readiness and quality assurance for pilots/experiments.
• Guide teams to translate concepts into implementable plans (minimum data requirements, governance needs, delivery steps, and partner roles).
• Provide technical review and quality assurance for pilot/experiment designs to ensure readiness for implementation and potential scale-up.
• Advise on practical safeguards and responsible data/AI considerations relevant to the use-case (e.g., privacy, security, bias, accountability) in public sector contexts.
• Data-driven sensemaking and development intelligence to inform decisions.
• Guide the use of practical data tools and approaches to generate development intelligence and identify system-change signals relevant but not limited to green urban and rural transition and resilience.
• Package insights into decision-ready outputs that can inform policy and investment planning, including portfolio decisions to adapt, scale and stop where relevant.
• Provide guidance on participatory sensemaking approaches that help partners interpret evidence and align across sectors.
• Capability strengthening and peer learning.
• Support design and deliver targeted clinics or peer-learning sessions to strengthen institutional capabilities and a community of practice across Asia-Pacific.
• Provide coaching and practical guidance to UNDP teams and partners on applying data/ AI approaches in green urban and rural transition programming.
• Knowledge capture, codification, and partnerships/resource mobilization support.
• Capture and codify learning from pilots and experimentation into concise products, integrating responsible AI, gender equality, and climate/green finance linkages where relevant.
• Maintain a curated repository of reusable materials and feed lessons into evolving service offers.
• Contribute technical inputs to partnerships and resource mobilization efforts, including proposal support and data-informed pipeline development.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.
• Competencies.
• Core Competencies.
• Achieve Results: LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact.
• Think Innovatively: LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems.
• Learn Continuously: LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences.
• Adapt with Agility: LEVEL 3: Proactively initiate and champion change, manage multiple competing demands.
• Act with Determination: LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results.
• Engage and Partner: LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration.
• Enable Diversity and Inclusion: LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity.
• Business Direction and Strategy.
• System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
• Business Development.
• Knowledge Generation: Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.
• Human-Centered Design: Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process. Knowledge and understanding of human- centered design principles and practices.
• Business Management.
• Partnership Management: Build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.
• Digital.
• Digital Transformation Design: Practical and strategic skills in digital transformation for governments and organizations.
• Artificial Intelligence Thought Leadership: Deep understanding of current and emerging trends in digital and AI, along with their social, ethical, and economic implications, including data privacy and human rights. Ability to engage with industry experts, government representatives, and academics to stay updated on latest trends and to form partnerships. Understanding global trends and cultural nuances, as they relate to the field of AI. Familiarity with international and regional standards regarding technology, particularly in a multistakeholder environment like the UN.
• Innovation Management: Being able to create strategies, conditions, structures, and systems to enable innovation at an organizational level. Ability to shape demand for innovation services, navigate political constraints and make the case for allocation of resources to innovation, connect the appropriate innovation approaches based on business needs and make the case for innovation to be integrated at the planning level within their context. Having in-depth theoretical and experiential knowledge of innovation processes, methods, and capabilities.
• Required Skills and Experience.
• Advanced university degree (Master s degree or equivalent) in Computer Science, Data Science/Analytics, Information Systems, Engineering, Public Policy/Administration, Urban Systems, or a closely related field.
• A first-level university degree (Bachelor s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
• Minimum five (5) years (with Master s) or seven (7) years (with Bachelor s) of progressively responsible experience in AI and digital transformation for public service delivery in Asia Pacific context.
• Experience working with government institutions and other public sector organizations for digital transformation and/or AI initiatives in Asia Pacific context, both at national and subnational level.
• Experience in design and deliver practical digital/AI solutions for public services in Asia Pacific context.
• Experience with responsible data and AI governance (privacy, security, fairness/bias, accountability) in public sector contexts.
• Experience coordinating projects/ programmes and engaging multiple stakeholders.
• Experience in development project in the UN System or International Organization.
• Experience with Digital Public Infrastructure (DPI) and/or GovTech unit set up/operations.
• Experience building partnerships and supporting resource mobilization with government, academia, private tech, donors and civil society.
• Experience in urban and limited connectivity contexts.
• Fluency in English is required.
• Working knowledge of another language from Asia Pacific countries is an asset.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Digital Marketing, Thai

ประเภทงาน:

งานประจำ

• 1) E-commercce.
• End-to-End Store & Campaign Management.
• Manage day-to-day operations across e-commerce platforms, including Shopee, Lazada, TikTok Shop, and other emerging channels..
• Plan and execute holistic campaign strategies, promotions, and on-site activations (e.g., Double Day, Payday, Flash Sales) with precision and creativity..
• Optimize product listings (SEO), pricing, and platform visibility to maximize organic traffic and conversion rates..
• Monitor and analyze sales, traffic, and conversion data daily, turning complex metrics into actionable growth plans..
• Conduct competitor analysis and stay updated with platform algorithm changes to maintain a competitive edge..
• 2) High-Impact Advertising & Execution (Ads).
• Execute and optimize multi-channel ad campaigns, specifically Meta Ads (Conversion/CPAS), TikTok Shop Ads, and Marketplace In-platform Ads (Search/Discovery)..
• Collaborate with Design and Content teams to brief and develop high-converting creatives based on data-driven performance insights.
• Manage and allocate advertising budgets effectively to achieve target ROAS (Return on Ad Spend) and ACOS (Advertising Cost of Sales).
• Prepare comprehensive performance reports (Weekly/Monthly) and provide strategic recommendations for continuous improvement..
• Bachelor s degree in Business, Marketing, E-commerce, or related field.
• 2-4 years of experience in E-commerce Management or Digital Performance Marketing..
• Proven track record in managing Shopee Seller Centre, Lazada Seller Center, and TikTok Shop..
• Strong technical skills in Meta Ads Manager.
• Analytical mindset with proficiency in Microsoft Excel/Google Sheets (Pivot Tables, VLOOKUP)..
• Ability to multitask in a fast-paced environment.
• Good analytical and problem-solving skills.
• Hands-on, organized, and results-driven.
• Strong communication and coordination skills.
• Salary up to 35,000 THB based on experiences.
• Hybrid: 3 days on-site / WFH 2 days.
• Weekend client meetings or work can be compensated with time off during weekdays with prior notice..
• 20 Annual Leaves.
• Map: https://share.google/LbE9eOcDMknHyafF8.

ทักษะ:

Finance, Accounting, Docker

ประเภทงาน:

งานประจำ

• ตรวจสอบมาตรฐาน กำกับดูแล และบริหารจัดการด้าน IT Service Management.
• บริหารจัดการเหตุการณ์สำคัญ (Major Incident) พร้อมประสานงานกับทีมที่เกี่ยวข้องเพื่อแก้ไขอย่างรวดเร็ว.
• ทำหน้าที่เป็นผู้จัดการปัญหาด้านเทคโนโลยีสารสนเทศ (Problem Manager).
• ทำหน้าที่เป็นผู้จัดการดูแล Service Level Agreement ให้เป็นไปตามตามนโยบาย.
• บริหารจัดการกระบวนการด้าน IT Service Management (Incident, Problem, SLA).
• ประสานงานร่วมกับทีมต่าง ๆ ที่เกี่ยวข้อง เช่น ทีมสนับสนุนผู้ใช้, ทีมพัฒนา, ทีมโครงสร้างพื้นฐาน เป็นต้น.
• วิเคราะห์ปัญหาเชิงลึก (Root Cause), จัดทำรายงานประสิทธิภาพการให้บริการ และเสนอแนวทางพัฒนาให้ผู้บังคับบัญชาและกลุ่มธุรกิจที่ได้รับมอบหมาย.
• ปริญญาตรีสาขาบริหารธุรกิจ วิทยาการคอมพิวเตอร์ คอมพิวเตอร์ธุรกิจ หรือ สาขาอื่น ๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน IT Service Management อย่างน้อย 5 ปี.
• ใช้งานเครื่องมือ ITSM เช่น ServiceNow, Jira Service Management, BMC Remedy, FreshService, SolarWinds Service หรือเทียบเท่า.
• เข้าใจพื้นฐานระบบที่เกี่ยวข้องกับกระบวนการธุรกิจ เช่น Finance, Accounting, Sales, Logistics.
• มีความรู้ด้าน IT Infrastructure (System / Network / VM / Docker / DevOps - พื้นฐาน).
• มีทักษะวิเคราะห์ปัญหา Hardware / Software / Network.
• มีทักษะสื่อสารภาษาอังกฤษ ประสานงาน และทำงานเป็นทีม.
• มองภาพรวมธุรกิจได้ดี กระตือรือร้นและพร้อมเรียนรู้สิ่งใหม่ ๆ.
• Contact Information:-.
• K. Sawarin.
• Office of Human Capital.
• DIGITAL AND TECHNOLOGY SERVICES CO., LTD.
• F.Y.I Center 2525 Rama IV Rd, Khlong Tan, Khlong Toei, Bangkok 10110.
• MRT QSNCC Station Exit 1.

ทักษะ:

Compliance, UNIX, Automation, English

ประเภทงาน:

งานประจำ

• Provide consultation on server/storage architecture and modern open system technologies.
• Design and deliver infrastructure solutions aligned with IT standards and business requirements.
• Lead and coordinate IT infrastructure projects, ensuring quality, budget, and timeline adherence.
• Manage vendors and outsourcing teams to deliver high-performance IT operations.
• Evaluate new technologies, conduct proof of concepts, and drive modernization initiatives.
• Ensure compliance with IT governance, security, and service-level agreements.
• Mentor teams and provide technical guidance to support organizational growth.
• QualificationsBachelor s or Master s in Computer Engineering, Computer Science, or related field.
• 4+ years of experience in IT infrastructure design, management, and operations.
• Strong expertise in UNIX/Windows platforms, storage, backup systems, and middleware..
• Hands-on experience with virtualization, containers, and cloud platforms (AWS, Azure, GCP)..
• Knowledge of hyperconverged infrastructure and automation (e.g., Ansible)..
• Strong leadership, communication, and vendor management skills.
• Relevant certifications (Red Hat, Microsoft, VMware, OpenShift) preferred.
• Banking or financial services experience is a plus..
• Fluent in Thai and English.
• Only shortlisted candidates will be contacted.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

ทักษะ:

Compliance, Data Analysis, Accounting

ประเภทงาน:

งานประจำ

• Identify risks and key points of internal processes to evaluate controls in place to mitigate those risks.
• Execute audit fieldwork according to the approved audit program and timeline.
• Verify the accuracy of financial records, supporting documents, and compliance with company policies and regulations.
• Utilize Data Analysis techniques to examine large datasets, identifying anomalies, trends, or potential risks..
• Identify audit findings, assess their impact, and propose practical recommendations to the Audit Manager..
• Collaborate with the team to perform Root Cause Analysis to ensure that recommendations address the underlying issues..
• Coordinate with auditees to schedule meetings and request necessary information.
• Perform ad-hoc reviews upon request.
• Bachelor s degree in Accounting, Finance, Business Administration, Management Information Systems (MIS), or related fields.
• 3 years of experience in Internal Audit, External Audit, or Risk Management..
• Experience from Big 4 firms or reputable auditing firms is a plus.
• Solid understanding of accounting, processes, and internal controls.
• Proactive, independent with strong communication skills.
• Professional certifications (CIA, CPA, CISA, or CPIAT) are not required but are considered an asset. Candidates pursuing these certifications will be supported.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Problem Solving, Negotiation

ประเภทงาน:

งานประจำ

• Handles launching, promotion and sales of a particular product range.
• Works closely with other members of the sales and marketing team.
• Initiates the development of marketing materials, plan campaigns and ensures the sales team is fully conversant with the product ranges.
• Create and develop marketing plan based on the strategic business plan guidelines from Brand Manager and clients.
• Monitor and control A&P budget spending to align with marketing plan.
• Implement marketing activities according to the plan.
• Organize product presentation for target customers and consumers.
• Provide product training and promotional material for sales team.
• Co-operate with clients and other external third party for marketing activities.
• Perform other tasks assigned by superior.
• Support team/function goals to ensugoals are well-defined and clearly communicated.
• EducationBachelor s Degree in related fields.
• Work experience3 to 5 years of experience in sales or related fields.
• Experience in marketing is a plus.
• Functional skills and knowledgeKnowledge of Pharmaceutical industry.
• Problem Solving & Decision Making skill.
• Negotiation Skill.
• Result Oriented.
• Soft skillsInterpersonal Skill.
• Requisition Number: 220846 Job Function: Sales

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

GIS, Python, English, Thai

ประเภทงาน:

งานประจำ

• Lead Field Survey Design and Execution.
• Plan and implement field surveys applying modern methodologies, tools, and technologies.
• Execute topographic, hydrographic, exposure, and control surveys utilizing GPS/GNSS, total stations, drones, sonar, and other appropriate instruments.
• Process and validate raw survey data, ensuring high standards of quality control and data integrity.
• Provide expert input on survey data interpretation and its application in planning, design, and decision-making processes.
• Conduct hands-on training sessions for internal and partner institutions on cost-effective survey techniques and data processing workflows.
• Develop and Operationalize GIS and Remote Sensing Solutions.
• Collaborate with project teams to design and implement GIS-based solutions supporting spatial analysis and decision-making.
• Manage spatial databases and geospatial platforms, maintaining data accuracy, consistency, and accessibility.
• Integrate and analyze remote sensing data (e.g., satellite imagery, UAV/drone data, LiDAR) for project-specific applications.
• Perform spatial analysis to derive insights, identify risks, and support forecasting and scenario modelling...
• Develop GIS-based models to assess exposure, suitability, and hazard vulnerability.
• Create maps, dashboards, and visualization materials to communicate analytical findings to technical and non-technical audiences.
• Compile technical documentation and stay abreast of emerging tools and practices in GIS, remote sensing, and surveying.
• Design and deliver training modules on GIS/RS workflows, including digitization, spatial analysis, and visualization techniques.
• Support Programmatic and Project Implementation.
• Assess institutional capacities, identify technical gaps, and recommend GIS/RS-related interventions aligned with project objectives.
• Coordinate with project stakeholders, technical experts, and implementing partners to ensure timely and coherent activity delivery.
• Document capacity-building initiatives, including pre/post assessments and recommendations for future technical assistance.
• Contribute to the development of technical and financial proposals, concept notes, and knowledge products focused on GIS, early warning, climate adaptation, and disaster resilience.
• Contribute to Platform and Tool Development for DRRM and CCA.
• Support the design, refinement, and population of spatial databases and decision-support tools (e.g., SESAME, DRR DSS, IBF DSS) that aid in disaster risk reduction, early warning systems, and climate change adaptation.
• Other Duties.
• Undertake any additional tasks relevant to the successful implementation and documentation of project activities, as may be reasonably assigned by the Climate Risk Management Specialist or relevant project supervisors..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Biology, English

ประเภทงาน:

งานประจำ

• Perform routine and advanced mammalian cell culture, including maintenance, expansion, and cryopreservation..
• Conduct transfection experiments using chemical, lipid-based, or electroporation methods..
• Optimize gene expression protocols and analyze outcomes using fluorescence microscopy, flow cytometry, and qPCR..
• Prepare and maintain detailed lab records, SOPs, and experimental documentation..
• Assist in the development and execution of cell-based assays, including viability, proliferation, and reporter assays..
• Support troubleshooting, protocol optimization, and data analysis..
• Maintain lab equipment and ensure compliance with safety and quality standards..
• Master s degree in Cell Biology, Biotechnology, Molecular Biology, or a related field..
• Minimum 2 years of hands-on experience with mammalian cell culture and transfection techniques..
• Proficiency in aseptic techniques and familiarity with various cell lines (e.g., HEK293, CHO)..
• Strong problem-solving skills and attention to detail..
• Ability to work independently as well as part of a collaborative team..
• Excellent written and verbal communication skills..
• Must be able to communicate in English..
• Experience with stable cell line generation or CRISPR-based editing..
• Experience with molecular cloning, ELISA, Southern blot, and Western blot..
• Familiarity with laboratory automation or high-throughput screening..
• Located in Chiang Mai..
• Competitive compensation plan.
• Bonuses and pay increase upon performance.
• Access to a team of researchers.
• The company will offer a one-year contract which can be extended..
• 5 days / week (Monday - Friday).
• Estimated 7-8 hours / day for full time.
• Only candidates who are physically located in Chiang Mai, Thailand will be considered. The role is on-site, in the lab.
• To apply: Please submit your CV and a cover letter detailing your relevant experience to [email protected], or complete the form below.
• Google form: https://forms.gle/QRpg3EaVadq3GL9u9.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Problem Solving, Negotiation

ประเภทงาน:

งานประจำ

• Handles launching, promotion and sales of a particular product range.
• Works closely with other members of the sales and marketing team.
• Initiates the development of marketing materials, plan campaigns and ensures the sales team is fully conversant with the product ranges.
• Create and develop marketing plan based on the strategic business plan guidelines from Brand Manager and clients.
• Monitor and control A&P budget spending to align with marketing plan.
• Implement marketing activities according to the plan.
• Organize product presentation for target customers and consumers.
• Provide product training and promotional material for sales team.
• Co-operate with clients and other external third party for marketing activities.
• Perform other tasks assigned by superior.
• Support team/function goals to ensugoals are well-defined and clearly communicated.
• EducationBachelor s Degree in related fields.
• Work experience3 to 5 years of experience in sales or related fields.
• Experience in marketing is a plus.
• Functional skills and knowledgeKnowledge of Pharmaceutical industry.
• Problem Solving & Decision Making skill.
• Negotiation Skill.
• Result Oriented.
• Soft skillsInterpersonal Skill.
• Requisition Number: 220854 Job Function: Sales

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Contracts, Legal, Compliance, English

ประเภทงาน:

งานประจำ

• Department: Back Office & Administration.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Drafting, reviewing, and revising various contracts, including commercial agreements, copyright, and licensing agreements in various aspects.
• Providing legal consultation on contract terms and conditions, ensuring compliance and minimizing legal risks.
• Handling Intellectual Property (IP) matters and reviewing IP-related clauses in agreements.
• Ensuring compliance with applicable laws and regulations, including PDPA requirements.
• Other tasks as assigned..
• Bachelor s degree in Law (LL.B.).
• Minimum 3 years of experience in contract drafting, review, and legal advisory.
• Strong knowledge of Contract Law, IP, and PDPA.
• Litigation experience is a plus.
• Fluent in English (written and spoken).
• Detail-oriented with strong analytical and negotiation skills.
• Able to work well under pressure and demonstrate high responsibility and integrity.
• Able to work onsite 5 days a week (Flexible working hours)..
• ประสบการณ์ 3 ปีขึ้นไป.
• จำนวน 1 อัตรา.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Negotiation, Microsoft Office

ประเภทงาน:

งานประจำ

• Engage line managers in understanding their hiring needs, including job and task analysis to document job requirements and objectives.
• Employ effective sourcing strategies and techniques to identify suitable candidates.
• Handle logistics including candidate interviews, reference checks, salary negotiation, offer processing.
• Manage needs of prospective candidates through effective communication.
• Report on regular basis to stakeholders about candidate pipelining, talent mapping and effectiveness of recruitment plans.
• Support assignments or projects (as required) to enhance the effectiveness of the talent acquisition team.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally,Senior Specialist across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• Requirements If you are someone with:Tertiary qualification from a reputable institution.
• 5+ years of full cycle experience managing full-cycle executive recruitment, ideally with a blend of agency, RPO, and in-house talent acquisition exposure.
• Experience sourcing and hiring candidates within the IT, Cyber and Business Consulting industry is highly desirable.
• Strong expertise in candidate sourcing and conducting competency-based interviews.
• A proven track record of success in a metrics-driven, high performance recruitment environment.
• Proven achiever in a metrics-driven, high-performance recruitment environment.
• Proficiency in using Applicant Tracking Systems (ATS) and Microsoft Office tools.
• Demonstrated ability to build strong relationships and influence key stakeholders at all levels.
• Next Steps
• So what are you waiting for? Join the winning team now.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 113845In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Excel, English

ประเภทงาน:

งานประจำ

• Leads the Regional and specialist accounts function for adidas, with the primary objective of developing and implementing the Company s sales strategy and wholesale account plans to achieve sales, margin and contribution objectives.
• Sets ongoing target for assigned channel, achieves distinct targets based on service standards, operational target values and department strategies. Establishes/influence for the new standards which are based on the organizational strategy to achieve short-term and mid-term operational goals.
• Lead and grow B2B business for adidas, interact and manage all key stakeholders both internal (B2B lead in EM) and externals (Existing B2B customers and develop new customers).
• Lead Digital Platform Commerce (DPC) for WHS partners, execute partner program for key partners and support WHS.COM partners for smooth operations.
• Accountabilities: Functional:Lead accounts towards delivering sales turnover, margins, and contribution whilst managing sales expenses within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual account plans and ensure execution in line with brand and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and enhance the partnership with all the accounts, especially the alliance ones, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead communication internally as well as externally on conflicting / diverging opinions.
• Negotiates internally as well as externally to ensure acceptance for new standards or concepts.
• Evaluate constantly and adapt / enhance existing processes / terms of trade.
• Controlling:Measure and deliver own team s KPIs.
• Report on market trends and competitions in the respective accounts / channels.
• Provide realistic business plans / sales forecasts from topline to bottom line, understand how to influence business KPIs performance.
• Knowledge:Thorough and deep knowledge of theory and organizational practice, with expertise in sales / commercial functions.
• Broad management experience across all functional areas of businesses.
• Professional background/ Experience:Functional: Solid experience in Sales/Account Management.
• Industry: Sports / Fashion preferable. FMCG modern retail is optional.
• Leadership: To fit with adidas leadership values.
• Education: University degree in Business with sales/ Commercial focus.
• IT:Outlook: Basic.
• Word: Advanced.
• Excel: Advanced.
• PowerPoint: Advanced.
• Language skills:English: Advanced.
• Local Language: Fluent.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager, KAM (Region and Specialist account) BRAND: LOCATION: Bangkok TEAM: Digital STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 539596 DATE: Mar 31, 2026

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SEO, Finance, Statistics

ประเภทงาน:

งานประจำ

• Support annual, monthly, weekly, and daily E-commerce planning across key KPIs including Revenue, Net Sales, Units, Orders, Traffic, Conversion, Markdowns, Returns, and Cancellations.
• Build and maintain forecasting models using historical trends, commercial assumptions, and campaign planning.
• Support monthly rolling forecasts, latest estimates, and landing calculations with clear visibility on risks and opportunities.
• Drive forecasting discipline through structured assumption tracking and variance analysis.
• PERFORMANCE TRACKING & ANALYSIS.
• Track weekly and daily performance versus plan and highlight risks to monthly landing.
• Conduct deep-dive analysis across traffic, conversion, assortment, promotional mechanics, and operational metrics.
• Prepare performance insights to support weekly trading discussions and monthly business reviews.
• MARKETPLACE & TRADING ALIGNMENT.
• Work closely with Marketplace teams that execute day-to-day platform operations.
• Ensure marketplace performance is accurately reflected in plans, forecasts, and reporting.
• Support alignment of promotional phasing and campaign performance tracking.
• CROSS-FUNCTIONAL COLLABORATION.
• Partner closely with Buying and Merchandising teams on product performance and commercial assumptions.
• Work with Media and Digital teams to embed traffic and conversion assumptions across paid, organic, SEO, direct, and CRM channels.
• Collaborate with Finance on monthly landing updates and performance reporting.
• Work with EM Hub teams across Analytics, Data Solutions, and Operations to ensure data accuracy and execution alignment.
• WHAT SUCCESS LOOKS LIKE.
• Accurate and reliable monthly forecast landings.
• Strong discipline in planning assumptions and forecasting models.
• Clear and proactive communication of risks and opportunities.
• High quality performance analysis supporting commercial decisions.
• On-time delivery of plans, forecasts, and performance updates.
• WHO YOU ARE.
• Bachelor s degree in Business, Economics, Statistics, Mathematics, Engineering, or a related quantitative discipline.
• Minimum 3 years of experience in E-commerce, commercial planning, forecasting, analytics, retail, or marketplace environments.
• Strong understanding of E-commerce and commercial KPIs.
• Advanced Microsoft Excel skills (mandatory) for modelling, forecasting, and deep-dive analysis.
• Strong working knowledge of PowerPoint for communicating insights and recommendations.
• Exposure to Power BI, SQL, Databricks, or dashboarding tools is a plus.
• Strong analytical thinking and problem-solving mindset.
• High ownership, integrity, and attention to detail.
• Comfortable working in fast-paced, multi-stakeholder environments.
• REPORTING & SETUP.
• REPORTS TO.
• Planning leadership, E-commerce Leads, Finance, Marketplace teams, Buying & Merchandising, Media, Analytics, Data Science, Digital Operations, EM Hub, & cluster market teams. No direct reports. WHY THIS ROLE.
• This role is ideal for someone who enjoys working deeply with numbers, building forecasting models, and translating data into clear commercial insights. You will work at the intersection of planning, analytics, and commercial execution across Southeast Asia and Pacific markets. As part of adidas - a globally iconic sports brand - this role offers strong exposure to regional E-commerce operations and a clear pathway toward future planning, analytics, and commercial leadership opportunities.AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Senior Specialist, E-Commerce Planning Forecasting & Analytics BRAND: LOCATION: Bangkok TEAM: Data STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 542276 DATE: Apr 15, 2026

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in promoting IT business solutions and executing a territory business strategy.
• Experience partnering with technical staff to build business cases and implementation plans.
• Experience identifying and managing use cases to solve customer problems.
• Experience working with and managing partners in the implementation projects including global system integrators and packaged software vendors.
• Experience with promoting the AI technology stack.
• Experience working with product teams with an understanding of how to embed our technology into their product set.
• Understanding of Google Cloud and Google Cloud AI offerings.
• Ability to connect AI/ML with business value and engage executive stakeholders as an advisor and thought leader.
• Ability to drive business growth across the set industry-specific AI/ML use cases.
• As an AI Sales Specialist, you will be responsible for growing our AI business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to build relationships with both Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying ways to multiply the impact of the team as a whole. You will partner with internal Google Cloud Platform (GCP) Sales teams to grow their AI businesses and drive overall value for GCP. Business cycles will include a combination of productivity use cases, as well as working with product teams to help our customers build new products leveraging our AI.
• Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
• Calibrate the business against the objectives and key results. Forecast and report the business for the territory.
• Build and maintain relationships with customers as the AI Subject-matter-expert, influence the direction for the new and existing customers as well as the Google Cloud Field Sales Representatives (FSRs) and Customer Engineers (CEs).
• Assist customers in identifying AI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the business impact.
• Develop and execute account plans, including an enterprise plan across key verticals.
• Work with Google Account and technical teams to develop and drive pipelines, and provide expertise. Execute Go-To-Market business plays and related efforts with the Cloud teams and GCP Partners.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Excel, English

ประเภทงาน:

งานประจำ

• Provide support to Fashion Advisorsto provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique.
• Coach Fashion Advisors to diagnose products and distinguish between repair and care services.
• Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system.
• Guide Fashion Advisors on the product authentication quick check for all received items.
• Coordinate with the Repair Centre on CASS follow-ups and service status updates.
• Promote a positive After Sales mindset and culture within the boutique.
• Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.
• Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.
• Support CASS user training and share Quality/After Sales topics during morning briefings.
• Administration & Coordination.
• Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.
• Clearly record repair status and client interactions in CASS/repair forms.
• Validate client contact details and preferred communication methods.
• Quality Control & Reporting.
• Gather and report client feedback on product quality to Manager.
• Share product quality alerts with the retail team as needed.
• Track commercial decisions and reasons; collaborate with Management to address issues and gaps.
• Repair & Care Stock Maintenance.
• Manage repair and care inventory; conduct weekly stock-takes in boutiques.
• Work with Fashion Advisors to remind clients to collect their items.
• You are energised by.
• Collaborating with a dedicated team in a dynamic, fast-paced retail environment locally and internationally.
• Making a business impact by supporting both colleagues and clients.
• What You will bring.
• At least 3 years experience in after sales or product quality control. Experience from luxury business will be highly advantageous.
• Strong computer skills (Emails, Excel, MS Office).
• Excellent communication and interpersonal skills in both Thai and English.
• Team-oriented, client-focused, and service-minded.
• Able to work boutique hours, including weekends and public holidays.
• What Chanel can offer you.
• The chance to join a world-renowned luxury brand known for its heritage and innovation.
• Ongoing training and development opportunities.
• A supportive team environment that values your contributions.
• Competitive compensation and benefits.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level.
• Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development.
• Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client s performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor s portfolio.
• Basic Customer Experience Management (CEM) Analysis.
• Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring.
• Preferably more than 5 years experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
• Solid experience in CRM data management, data insights, or other client data-focused roles, with intermediate to advanced data skills. Ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable strategies.
• Prior experience in the luxury fashion industry or similar retail business setup is highly desirable.
• Exceptional communication skills in both Thai and English, with the ability to tailor communication styles to suit diverse audiences.
• Genuine passion for building lasting client relationships, with a strong service-oriented mindset.
• Enthusiasm for luxury fashion, paired with a commitment to excellence, innovation, and a keen eye for detail.
• Professional, well-groomed appearance with a pleasant and dynamic personality.
• As the role will be based at Boutique, flexible and adaptable to retail working hours, including weekends and public holidays.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประเภทงาน:

งานประจำ

• As a Specialist, you build brand loyalty and create owners of Apple products and services. You re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers needs, customizing recommendations to enrich their lives.
• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.
• Demonstrate Apple s values of inclusion and diversity in daily activities.
• Preferred Qualifications.
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple s core values.
• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.
• Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

ประเภทงาน:

งานประจำ

• Process customer complaint cases.
• Resolve more complex complaints escalated by customer service or customer contact centre staff.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ทักษะ:

Digital Marketing, English, Vietnamese

ประเภทงาน:

งานประจำ

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.
• Deliver a high standard of customer training/consulting on the chosen SiteMinder product via a digital communication platform.
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service.
• Take ownership of customer's problems and seek to identify, acknowledge and resolve any customer issues.
• Drive customer projects forward, taking ownership of each project meeting its objectives.
• What you have .
• Language Skills: English and Vietnamese.
• You will have sound written and verbal communication skills in English and Vietnamese with a positive and engaging phone manner.
• You will have proven customer service experience with a passion for providing a premium customer experience.
• You are tech savvy with a sound knowledge of all things technology.
• You have worked towards targets and are goal oriented.
• You are always thinking about the customer experience.
• Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!.
• Our Perks & Benefits .
• Hybrid working model.
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.