เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
• Responsible for project initiation, planning, execution, monitoring and evaluation.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks and resources.
• Ensure that every parties involved in the projects are doing their part timely and accurately.
• Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
• Requirements: Bachelor/ Master s degree with 3 years working experience in related field.
• Experience in managing expectations and communicating with stakeholders and handling various business process related projects.
• Strong communication skills in English & Thai both written and verbal format.
• Strong analytical and structured thinking.
• Strong logical thinking and problem-solving skills.
• Good team player, positive attitude and eager to learn.
• E-commerce experience is preferable.

ประเภทงาน:

งานประจำ

• ดำเนินการ และตรวจสอบ การดำเนินการในการวิเคราะห์ข้อมูลในกลุ่มผลิตภัณฑ์ (product group) เพื่อให้ได้มาซึ่งยอดขาย และแผนงานพัฒนางานขาย โดยใช้ข้อมูลของลูกค้า.
• วางแผน ดำเนินการ ในการทำงานที่เกี่ยวข้องทีมขายกลุ่มผลิตภัณฑ์ (product group) ในส่วนของการพัฒนาแผนงาน ทั้งรายปี / รายไตรมาสเพื่อให้เป็นไปตามแผนงานของธุรกิจ.
• วางแผนงาน และจัดเตรียมข้อมูลต่าง ๆ ที่เกี่ยวข้องให้แก่ทีมขายกลุ่มผลิตภัณฑ์ (product group)และเป็น Key Partnership กับผู้บังคับบัญชาในการให้คำปรึกษาในเรื่องต่าง ๆ ที่เกี่ยวข้อง.
• วิเคราะห์ ติดตามข่าวสาร หรือกิจกรรมต่าง ๆ ทางการตลาดของคู่แข่งเพื่อนำข้อมูลมาใช้ในการปรับแผนงานเพื่อการแข่งขัน.
• วิเคราะห์ และสนับสนุนข้อมูลในการมองหาโอกาสการเติบโตของธุรกิจ.
• ปริญญาตรีด้านการตลาด/บริหารธุรกิจและมีประสบการณ์ในระดับการบริหารอย่างน้อย 3-5 ปี.
• มีประสบการณ์ด้านการตลาดและการขายสินค้าเครื่องดื่ม หรือ FMCG ในช่องทางโมเดิร์นเทรด ไม่น้อยกว่า 5 ปี และมีความเข้าใจกระบวนการจัดจำหน่ายในช่องทางนี้อย่างละเอียด และผลกระทบกับช่องทางการจัดจำหน่ายอื่นๆ.
• มีความรู้ในด้านการบริหารกลยุทธ์ทางการตลาด และช่องทางการจัดจำหน่าย.
• มีความรู้ในการใช้งานคอมพิวเตอร์โปรแกรม MS office, Space Management.
• มีทักษะในการวางแผน นำเสนอแผนงาน การจัดการและการวิเคราะห์.
• มีทักษะในการอ่าน Data ของ Nielsen, EGG Digital และ C-Smart ได้.
• ติดต่อสอบถาม.
• สำนักทรัพยากรบุคคล.
• บริษัท โมเดิร์นเทรด แมนเนจเม้นท์ จำกัด.
• อาคารเล้าเป้งง้วน 1 ชั้นที่ 26 333 ซอยเฉยพ่วง ถนนวิภาวดีรังสิต แขวงจอมพล เขตจตุจักร กรุงเทพมหานคร 10900.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Handle escalated customer tickets, inquiries, and complaints from digital channels (app, chat, email, social media).
• Track SLA and customer satisfaction (CSAT) performance, ensuring timely and high-quality responses.
• Collaborate with cross-functional teams including chatbot developers, IVR and call center vendors to optimize customer touchpoints.
• Analyze recurring issues and customer feedback to identify pain points and drive service improvements.
• Support service process documentation, SOP updates, and internal QA audits.
• Coordinate with product, operations, and tech teams to ensure customer issues are resolved efficiently and root causes addressed.
• Utilize CRM and ticketing tools to manage case workflow and reporting dashboards.
• What we're looking for.
• Bachelor s degree in Business Administration, Communication, Customer Experience, or a related field.
• 2-3 years of experience in digital customer service, service operations, or customer care roles.
• Strong communication, empathy, and issue-resolution skills.
• Familiarity with CRM systems, helpdesk/ticketing tools, and service workflow platforms.
• Proactive, detail-oriented, and comfortable working in a fast-moving digital environment.
• Passionate about improving customer experience through both service and system enhancements.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.

ประเภทงาน:

งานประจำ

• ตรวจสอบความเรียบร้อยของธุรกรรม ก่อนที่จะส่งไปยังหน่วยงานภายนอก ติดตามความคืบหน้าของธุรกรรมและแจ้งผลลัพธ์ให้ลูกค้าทราบ เมื่อธุรกรรมเหล่านั้นดำเนินการเสร็จเรียบร้อย.
• ประสานงานกับหน่วยงานที่เกี่ยวข้อง เพื่อร่วมแก้ไขปัญหาประเด็นต่างๆให้กับลูกค้า ให้เป็นไปตาม SLA ที่กำหนดไว้กับลูกค้าและติดตามผลการแก้ปัญหาอย่างต่อเนื่อง.
• ร่วมประสานงานไปยังหน่วยงานต่างๆ เพื่อจัดการข้อร้องเรียนที่เกิดขึ้นอย่างมีประสิทธิภาพ พร้อมทั้งติดตามผลการแก้ปัญหาอย่างเป็นขั้นตอน.
• ร่วมประสานงานและหาแนวทางในการแก้ไขปัญหาจัดการข้อร้องเรียนให้กับลูกค้า.
• ร่วมดูแลและทบทวนการจัดการข้อร้องเรียน พร้อมประสานงานกับหน่วยงานที่เกี่ยวข้องในการกำหนดมาตราการป้องกันไม่ให้เกิดเรื่องร้องเรียนใหม่หรือเกิดซ้ำในลักษณะเดิม.
• ดำเนินการปรับปรุงคืนเงินข้าบัญชีลูกค้า เช่น คืนค่าธรรมเนียมบัตรรายปี (กรณีลูกค้ายกเลิกบัตร), คืนเงินเข้าบัญชีลูกค้าเป็นการเร่งด่วน (กรณีลูกค้าร้องเรียนการโอนเงินไปต่างธนาคาร บัญชีปลายทางไม่ได้รับเงิน) เป็นต้น.
• ปฏิบัติงานตามที่ได้รับมอบหมาย และหน้าที่อื่นใดตามที่ได้รับมอบหมายจากธนาคาร ผู้บริหารหน่วยงาน ผู้บังคับบัญชา หรือผู้ที่ได้รับมอบหมายจากผู้บริหาร ทีม Retail Customer Engagement.

ทักษะ:

Enthusiastic, English

ประเภทงาน:

งานประจำ

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..

ประเภทงาน:

งานประจำ

• Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
• Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
• Customer Service Associate.
• The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services..
• Role Details.
• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs..
• Basic Qualifications/Skills Needed.
• Minimum 2 years of customer service experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• About Accenture.
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law..
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process..
• Accenture is committed to providing veteran employment opportunities to our service men and women.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 2 years of voice customer service experience.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, English

ประเภทงาน:

งานประจำ

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must HaveBachelor degree in any fields.
• At least 2 years in customer service, call centre experince from health insurnace, banking.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Align omni-channel strategy and vision with AIS s business priorities.
• Identify key opportunities and pain points to drive strategic customer experience initiatives.
• Ensure sustainable development and operations of systems and processes supporting all initiatives.
• Manage program resources and secure necessary support for effective execution.
• Foster collaboration and ensure smooth communication between leadership and working teams.
• Continuously monitor, evaluate, and enhance performance across channels.
• Bachelor or Master degree in business administration, Marketing, Customer Experience, Digital Transformation, or a related field.
• 5+ years of experience in customer experience design, digital transformation, or omni-channel service strategy, preferably in Telecom, Tech, Banking or service industries.
• Strong understanding of customer journey mapping, CX & UX/UI principles, and service design.
• Experience working with cross-functional teams including marketing, digital, IT, and customer service.
• Excellent analytical skills with the ability to use data to derive insights and drive decisions.
• Proficient in project management and agile methodologies.
• Strong communication and stakeholder management skills, with the ability to influence across all levels.
• Passion for innovation, problem-solving, and enhancing the customer experience across all channels.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Fast Learner, Good Communication Skills, Problem Solving, Thai, English

ประเภทงาน:

งานประจำ

• Manage inquiries and guest queries on the Airbnb platform.
• Coordinate and ensure smooth guest check-ins.
• Supervise housekeeping and technical teams, including damage and problem reporting.
• Develop and maintain positive relationships with juristic offices and partners.
• Set up and prepare new homes for rental.
• Fluency in both Thai and English is essential.
• Bachelor s degree in Hotel Management, Tourism, Applied Foreign Languages, or related fields preferred (but not mandatory).
• 1-3 years of experience in OTA platforms, real estate, hospitality, or service industries.
• Proactive and able to work independently with minimal supervision.
• Comfortable with mobile communication and chatting platforms.
• Strong problem-solving skills and results-oriented mindset.
• Comfortable working with foreigners and diverse teams.
• Why to apply?.
• Join a dynamic and fun team in a growing industry with strong career growth potential. Enjoy a hybrid work setup with flexibility, transportation support, and a competitive benefits package, including 23 holidays/year, social security, annual salary increases, bonuses, and seniority incentives. Be part of a supportive and innovative company culture!.

ประเภทงาน:

งานประจำ

• ควบคุมดูแลการ Implement Marketing Campaign วิเคราะห์ข้อมูลสภาพการแข่งขันในตลาด และนำผลวิเคราะห์ไปใช้ร่วมวางแผนกลยุทธ์ทางการตลาดและ CRM รวมทั้งบริหารงานที่เกี่ยวข้องกับลูกค้าสัมพันธ์ ประสานงานกับหน่วยงานที่เกี่ยวข้องและพันธมิตรทางธุรกิจในการวางระบบ CRM ตลอดจนดูแลช่องทางการสื่อสารทางการตลาด Mobile Application ให้ได้มาตรฐาน SLA.
• วิเคราะห์และกำหนดกลยุทธ์ด้านการให้บริการลูกค้าในภาพรวมของกลุ่มบริษัท ตลอดจนแนวทางการดำเนินงานให้เป็นไปในแนวทางเดียวกัน.
• นำข้อมูลเพื่อใช้ในการจัดทำและนำเสนอแผนกิจกรรม CRM.
• ดำเนินงานประสานงาน และดูแลโครงการที่เกี่ยวกับลูกค้าสัมพันธ์ให้สำเร็จตามแผนและระยะเวลาที่กำหนดไว้ได้อย่างมีประสิทธิภาพ.
• ประสานงานด้านการตลาดกับหน่วยงานที่เกี่ยวข้อง.
• ประสานงานกับพันธมิตรทางธุรกิจในการวางระบบ CRM.
• กำกับดูแลภาพรวมการทำงานภายในทีมในสำเร็จตามเป้าหมาย.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Design, implement, and manage leadership training programs aimed at developing high-performing team leads.
• Mentor and coach team leads to improve their leadership skills, decision-making, and team management.
• Provide continuous feedback and conduct performance evaluations for team leads.
• Track team lead performance metrics and KPIs, identifying opportunities for growth and improvement.
• Collaborate and operations with OPS Lead to create development plans tailored to individual team leads.
• Work with senior leadership to align training programs with overall business objectives.
• Develop and deliver targeted training sessions to enhance leadership skills such as conflict resolution, coaching techniques, and communication.
• Provide ongoing support and resources to team leads to ensure they have the tools necessary for success.
• Work closely with related PIC to ensure development programs meet the evolving needs of the business.
• Regularly engage with team leads to understand their challenges and provide tailored solutions.
• Evaluate the effectiveness of development programs through feedback and performance data.
• Make recommendations for adjustments to programs and initiatives based on performance outcomes and team feedback.
• Performance Management & Improvement Develop and implement performance management strategies to monitor, assess, and enhance individual and team performance.
• Collaborate with team leads to create personalized development plans for underperforming employees.
• Lead the implementation of performance review cycles and ensure proper documentation and follow-up.
• Design and execute performance development programs based on performance assessments, feedback, and business goals.
• Provide coaching and mentoring to team members to improve their skills, productivity, and overall performance.
• Ensure that training initiatives are aligned with organizational goals and contribute to long-term performance improvements.
• Analyze performance metrics and KPIs to track employee and team progress.
• Provide regular reports on performance trends, identifying areas for improvement and action plans.
• Use data to continuously refine and optimize development initiatives to meet business and employee needs.
• Partner with Team Leads, and Sr. Analyst to align performance development strategies with organizational goals.
• Foster a culture of continuous feedback, ensuring that team members feel supported in their development.
• Work with cross-functional teams to address performance gaps and ensure that the right resources and support are available.
• Evaluate the effectiveness of performance development programs through feedback, data, and performance outcomes.
• Recommend adjustments to development programs based on ongoing performance assessments.
• Stay up to date with industry best practices and trends in performance management to ensure the company is using the most effective tools and methodologies.
• Requirements: Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ทักษะ:

Salesforce, SAP, Oracle, Vietnamese, English

ประเภทงาน:

งานประจำ

• Based in Bangkok, Vietnamese Language Skills mandatory.
• Visa & Relocation Support possible for the right candidate.
• The Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and helping them maximize the value of their Salesforce investment, specifically concerning their Salesforce Sales Cloud, Service Clo ...
• This role will be responsible for some of our most strategic & complex customers in Vietnam, as we continue to grow our business in this market.
• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities..
• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases..
• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices. Translate business needs into technical solutions within the Salesforce ecosystem..
• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success..
• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers..
• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage..
• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals..
• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions..
• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud, including configuration, implementation, or technical management..
• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM, is beneficial..
• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.
• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.
• Knowledge of software development processes and design methodologies as they apply to CRM implementations.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Fluency in English & Filipino/Tagalog at a business professional level is required..
• Salesforce Certified Administrator.
• Salesforce Certified Sales Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs).
• Salesforce Certified Platform App Builder.
• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.
• Experience working with Enterprise-level customers..
• In summary, this CSM role at Salesforce requires a technically knowledgeable individual with strong communication and relationship-building skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ประเภทงาน:

งานประจำ

• Identify high-potential markets, segments, and industries to expand the business portfolio.
• Collaborate with executive leadership to set sales targets and allocate resources effectively.
• Build and maintain strong relationships with C-level executives and key decision-makers.
• Lead negotiations for large, complex deals and strategic partnerships.
• Set performance goals and ensure consistent achievement through coaching and performance management.
• Foster a culture of accountability, continuous improvement, and client success.
• Oversee the development of proposals, pricing models, and RFP responses.
• Ensure the effective use of CRM and sales enablement tools to manage pipeline and forecasting.
• Monitor market trends, competitor intelligence, and industry shifts to inform strategy.
• Work closely with operations, solution design, marketing, and finance teams to deliver compelling and viable outsourcing solutions.
• Ensure a seamless transition from sales to operations through robust implementation planning.

ทักษะ:

Legal, Compliance

ประเภทงาน:

งานประจำ

• Estimate and manage campaign budgets.
• Coordinate with local, domain, and legal teams for alignment and compliance.
• Manage artwork asset preparation and approvals.
• Monitor campaign performance metrics.
• Deliver post-mortem reports with insights and learnings.
• Local Seller collaboration.
• Prepare risk scenarios for chatbot QA and safety checks.
• Collect and curate Thai user queries for training and validation.
• Review chatbot intentions and short title content; manage BPO task flow and quality.
• Conduct UAT (User Acceptance Testing) for new chatbot features.
• Translate chatbot content to Thai and perform QC.
• Provide ongoing feedback and suggestions to improve system accuracy and UX.
• Basic content Optimization.
• Optimize AI prompts to generate effective product content.
• Translate and localize content into Thai with brand tone alignment.
• Coordinate with multiple teams for timely content readiness.
• Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.
• Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.
• Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.
• Strong analytical skills, SQL would be a plus.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Manage, mentor and motivate a team of customer service representatives.
• Monitor and evaluate team and individual performance, providing feedback and coaching to drive continuous improvement.
• Coordinate workflow and assign tasks to ensure efficient and effective service delivery.
• Resolve complex customer inquiries and escalations as needed.
• Identify training needs and work with the team to develop their skills.
• Collaborate with other departments to ensure a seamless customer experience.
• Maintain accurate records and generate performance reports.
• What we're looking for.
• Minimum 2 years' experience in a customer service leadership role, preferably in the call centre or financial services industry.
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
• Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service.
• Proficient in English, both written and verbal.
• Ability to work in a fast-paced, target-driven environment.
• Exceptional organisational and time management skills..
• What we offer
• Comprehensive health and life insurance coverage.
• Generous annual leave and public holiday entitlements.
• Opportunities for professional development and career advancement.
• Discounts on a variety of products and services.
• A friendly and inclusive company culture.
• If you're ready to take the next step in your career and join a dynamic and customer-focused organisation, we encourage you to apply now.

ประเภทงาน:

งานประจำ

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Analyze performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
• Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
• Develop process workflow and design for new products, systems and services.
• Oversee implementation of new business processes.
• Monitor and measure the impact of new Process and Improved Process rolled out to ensure achievement of desired outcome.
• Maintain and update all the process related reports and documentation for reference purposes.
• Develop in-depth knowledge of Lazada s products, services and systems used by customers (buyers and sellers) and Customer Care team.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.
• Process benchmarking and establishing norms and standard of processes - Process Standardization and alignment for six (6) ventures..
• Tertiary education level.
• At least 3 years working experience in Process Improvement/ Process Optimization.
• Service Delivery or Customer Service experience (preferably).
• Excellent English communication.
• Chinese communication (Read and Write) is preferable.
• Any source of project management certification.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Perform general onboarding process for high-risk customer accounts based on company policies, procedures, and regulations, especially AML requirements and standard.
• Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations.
• Analyze and verify the high-risk customer accounts against criteria such as user credit scores and risk levels.
• Investigate high-risk customer accounts and report to management where necessary, and obtain all necessary documentation to complete the customer profile.
• Summarize a list of high-risk customer accounts and prepare explanations for the Senior KYC Risk Analysis to present at C-level meetings.
• Perform daily operational tasks by complying with the company policy.
• Perform any additional tasks concerning KYC risk analysis.
• Bachelor s degree in any field.
• Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role.
• Good verbal and written communication skills in both Thai and English.
• Excellent communication and explanation skills.
• Good analytical and problem-solving skills with a keen attention to detail.
• Flexible working hours with 5 working days a week (Willing to work on rotating days off including weekends and public holidays).
• Comfortable working in a fast-paced and ambiguous environment..
• Experienced in cryptocurrency, banking, online payments, exchanges, or trading.
• Experienced in the Operations or Customer Support.
• General understanding of KYC/AMLO requirements.
• Work experience in a high-growth startup or tech company.
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement..
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.