About the company:

BnBCondo Co., Ltd. specializes in providing comprehensive Airbnb rental management solutions for property owners in Thailand, ensuring seamless operations and exceptional guest experiences.

About the role:

We are seeking a proactive and detail-oriented Airbnb Customer Service Coordinator to join our team in Bangkok. This hybrid role involves managing guest communications, coordinating operations, and ensuring smooth day-to-day activities.

Responsibilities:

• Manage inquiries and guest queries on the Airbnb platform
• Coordinate and ensure smooth guest check-ins
• Supervise housekeeping and technical teams, including damage and problem reporting
• Develop and maintain positive relationships with juristic offices and partners
• Set up and prepare new homes for rental

Qualifications:

• Fluency in both Thai and English is essential
• Bachelor’s degree in Hotel Management, Tourism, Applied Foreign Languages, or related fields preferred (but not mandatory)
• 1-3 years of experience in OTA platforms, real estate, hospitality, or service industries
• Proactive and able to work independently with minimal supervision
• Comfortable with mobile communication and chatting platforms
• Strong problem-solving skills and results-oriented mindset
• Comfortable working with foreigners and diverse teams

Why to apply?

Join a dynamic and fun team in a growing industry with strong career growth potential. Enjoy a hybrid work setup with flexibility, transportation support, and a competitive benefits package, including 23 holidays/year, social security, annual salary increases, bonuses, and seniority incentives. Be part of a supportive and innovative company culture!